involving Microsoft’s core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress More ❯
Sheffield, South Yorkshire, England, United Kingdom
Nextech
What We're Looking For: Proven experience in a 2nd/3rd line support role Strong knowledge of Windows and Mac operating systems. Experience with networking technologies (LAN, WAN, VPN, firewalls). Cyber Essentials Plus exposure Proficiency in Active Directory, Office 365, and Exchange. Experience in supporting 1st and 2nd Line teams/acting as an escalation point Excellent problem More ❯
career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line More ❯
career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line More ❯
Leeds, West Yorkshire, England, United Kingdom Hybrid/Remote Options
4Square Recruitment Ltd
Experience 1–2+ years of experience in a networking or firewall support role (or equivalent hands-on experience). Strong understanding of networking fundamentals: TCP/IP, routing, NAT, VPN, DNS, VLANs. Basic exposure to firewall technologies (Fortinet or Check Point preferred). Ability to troubleshoot connectivity issues using tools like ping, traceroute, and log analysis. Familiarity with ticketing systems More ❯
etc. - Implement and support disaster recovery solutions - Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security - Remote access solution implementation and support: VPN, Terminal Services, and Citrix - System documentation to include system reviews and recommendations - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed More ❯
Greater Leeds Area, United Kingdom Hybrid/Remote Options
Harvey Nash
logging, and endpoint security tools to maintain high service availability Experience of interest 🔸Strong experience with Azure administration and core infrastructure components 🔸Working knowledge of Azure networking, firewalls (Fortigate), VPN and virtual WAN 🔸Experience with Intune, Entra ID, and Microsoft Defender 🔸Familiarity with automation and infrastructure-as-code (Terraform desirable) 🔸Understanding of containerisation (Kubernetes) and virtualisation (Hyper-V/VMware More ❯
Sheffield, South Yorkshire, England, United Kingdom
Akkodis
Doing Diagnose and resolve second-line incidents and service requests. Fix access and configuration issues across key systems, including SharePoint, Hive, and Microsoft 365. Troubleshoot connectivity problems (Wi-Fi, VPN, docking stations). Provide expert support for Microsoft 365 apps such as Teams, OneDrive, and Outlook. Review and triage suspected phishing emails. Build, configure, and replace Windows 11 laptops for More ❯
to Entra ID, MSTeams, Exchange, Sharepoint and OneDrive Experience of Cloud and OnPrem backup technologies High understanding of Virtualisation, SANS and server hardware High understanding of networking, firewalls and vpn technologies Experience working in an IT Systems related 3rd line role The ability to understand risk and actions that could be taken to mitigate the risk with regards to system More ❯
Doncaster, South Yorkshire, England, United Kingdom
Austin Banks
2nd line help desk Doncaster, on site Full time, Permanent. £24,000 - £28,000 (DOE) 4 day working week The 2nd Line Help Desk Engineer will take ownership of more complex incidents escalated from 1st Line, perform deeper diagnostics, manage More ❯
Londonderry, Northallerton, North Yorkshire, England, United Kingdom
Pearson Whiffin Recruitment Ltd
and peripherals (printers, monitors, mobile devices). Install, configure, and maintain Windows operating systems (Windows 10/11) and standard business applications. Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN problems. Manage user accounts, permissions, and security in Active Directory and Microsoft 365 . Perform hardware and software upgrades, imaging, and deployment of new laptops. Key … Support or Service Desk role. Strong knowledge of Windows 10/11, Microsoft Office 365, and general desktop support. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, and switches). Experience supporting laptops and mobile devices across different hardware vendors (e.g., Dell, HP, Lenovo). Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, or Microsoft Remote More ❯
Senior Azure Platform Engineer Fully Remote £57,500 + 10% on call allowance The Senior Engineer role is a hands-on technical position where you ll act as a subject matter expert across Azure providing advanced technical support, service improvement More ❯
England, Beckwith, North Yorkshire, United Kingdom Hybrid/Remote Options
The Bridge IT Recruitment
Senior Azure Platform Engineer Fully Remote £57,500 + 10% on call allowance The Senior Engineer role is a hands-on technical position where you’ll act as a subject matter expert across Azure providing advanced technical support, service improvement More ❯
IT Support Engineer (2nd/3rd Line) CO Manufacturing Wakefield Competitive Salary + Benefits Mon – Fri, 40 hours a week Benefits : 25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Monthly Employee value awards up to £75 | Personal More ❯