Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Bytes
Certified Sunday Times Top 100 Best Places to Work Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: 1stLineSupportAnalyst Reports to: 1stLineSupport Manager Team: Support Services Department: Support PURPOSE OF JOB: We are looking for a 1stLineSupportAnalyst to join us as part of the Bytes Service Team to provide application support to our customers. We are looking for enthusiastic … and bright individuals who have an interest in technology and are keen to join a growing and developing business. KEY RESPONSIBILITIES: Triaging of 1stLinesupport tickets Application User Access Administer customer settings application tool sets Maintenance Configuration Database within SharePoint Perform daily checks to more »
Reading, Oxfordshire, United Kingdom Hybrid / WFH Options
Bytes
Certified Sunday Times Top 100 Best Places to Work Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: 1stLineSupportAnalyst Reports to: 1stLineSupport Manager Team: Support Services Department: Support PURPOSE OF JOB: We are looking for a 1stLineSupportAnalyst to join us as part of the Bytes Service Team to provide application support to our customers. We are looking for enthusiastic … and bright individuals who have an interest in technology and are keen to join a growing and developing business. KEY RESPONSIBILITIES: Triaging of 1stLinesupport tickets Application User Access Administer customer settings application tool sets Maintenance Configuration Database within SharePoint Perform daily checks to more »
Leatherhead, Surrey, United Kingdom Hybrid / WFH Options
Bytes
Certified Sunday Times Top 100 Best Places to Work Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: 1stLineSupportAnalyst Reports to: 1stLineSupport Manager Team: Support Services Department: Support PURPOSE OF JOB: We are looking for a 1stLineSupportAnalyst to join us as part of the Bytes Service Team to provide application support to our customers. We are looking for enthusiastic … and bright individuals who have an interest in technology and are keen to join a growing and developing business. KEY RESPONSIBILITIES: Triaging of 1stLinesupport tickets Application User Access Administer customer settings application tool sets Maintenance Configuration Database within SharePoint Perform daily checks to more »
Chorley, Lancashire, United Kingdom Hybrid / WFH Options
GK Recruitment
Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1stline IT Support Analyst. We can offer you: A starting salary of £23,700 + overtime You will be able … some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1stLine IT SupportAnalyst you will: Be the main contact via telephone to support and assist … progress them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1stLine IT SupportAnalyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and more »
1stLineSupport Technician As a 1stLine IT Support Technician, you will be the first point of contact for resolving technical issues, providing essential support to users across the organisation. This is a hybrid role with … days onsite work per week in Ipswich. Key Responsibilities: Provide first-line technical support via phone, email, and in-person Log and track IT support tickets in service management system Perform initial diagnosis and troubleshooting of hardware and software issues Reset passwords and manage … configurations Escalate complex issues to second-linesupport teams Maintain accurate documentation of support interactions Requirements: Experience in 1stLine IT Support within Microsoft environments Familiarity with Office 365 and Active Directory Understanding of hardware components and basic network more »
offer a wide range of benefits to support staff wellbeing. Your Future Starts Here PURPOSE OF JOB: We are looking for a 1stLinesupportanalyst to join us as part of the Bytes Service Team to provide application support … enthusiastic and bright individuals who have an interest in technology and are keen to join a growing and developing business. KEY RESPONSIBILITIES: Triaging of 1stLinesupport tickets Application User Access Administer customer settings application tool sets. Maintenance Configuration Database within SharePoint. Perform daily checks … to ensure systems are running successfully Perform 1stsupport checks and requirements prior to 2nd line escalation. Complete New customer onboarding tasks Manage unassigned call queues and assigning services tickets. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: GCSE A-C in English & Mathematics - Essential Years of Experience more »
1stLine Technical SupportAnalyst Location : Borehamwood, WD6 1JD. Salary: £25,000 - £30,000 DOE. Contract: Full time, permanent. About Us: Chalkline are a Microsoft Solutions Partner in Modern Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop. We are heavily … through experience and training. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. 1stLine Technical SupportAnalyst – About the role: You will be working directly with our clients on our Service … you: Ideal applicants will have good written & phone skills and at least 2-3 years’ experience and demonstrate support knowledge to a 1stline level of the following technologies: • Microsoft 365 • Microsoft Azure • Microsoft Entra • Intune • Windows Server (2019/2022/2025) • Active Directory more »
Sharp IT Services is looking for a 1stLineSupportAnalyst to join our team at a client site in Ipswich . This is an exciting opportunity for an IT professional eager to develop their technical skills and deliver exceptional client support in a fast-paced environment. About the Role As a 1stLineSupportAnalyst , you will be the first point of contact for IT issues, ensuring prompt resolution and excellent service delivery. You'll work closely with the Service Delivery Manager … and wider support team to maintain high service standards, contributing to client retention and growth . Key Responsibilities: Own, update, and progress support tickets to ensure client confidence in issue resolution. Meet agreed Key Performance Indicators (KPIs) to maintain a high standard of service. Continuously develop more »
1stLine IT Support Engineer – Sharp IT Services (Ipswich) Location: Client Site – Catholic School in Ipswich Sharp IT Services is looking for a 1stLineSupportAnalyst to join our team at a secondary school in Ipswich. This … is an exciting opportunity for an IT professional eager to develop their technical skills while providing essential support in an educational environment. About the Role As the first point of contact for IT issues, you will play a vital role in keeping the school’s technology running smoothly. … and wider support team, you’ll help maintain high service standards and contribute to a positive school experience. Key Responsibilities: Provide first-line IT support to staff and students, ensuring prompt issue resolution. Manage and update support tickets, keeping users informed and more »
1stLine IT SupportAnalyst - Law Firm, Fully Remote/Evening & Weekends Job Responsibilities Provide top-level quality customer service in person and via telephone/email. Assist employees with IT hardware and software issues including the company's case management system, computer … Able to troubleshoot document production in Microsoft Word, PDF, Excel etc. Understands and adheres to IT security principles. Skills Required 1-2 years previous 1stlinesupport experience, ideally within a legal or professional services background Experience supporting; Win 10/11, Office 2016/ more »
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
Aspire Jobs Limited
Friday; 8.30am 5pm (1 hour lunch), 3 days working from home, 2 days in the office (Monday and Wednesday TBC) Benefitsfor the IT Support Desk Analyst: 25 days holiday Hybrid working - 3 days working from home, 2 days in the office (days to be confirmed) Pension … delighted to be working with a well-established and growing Company based in Ringwood who are looking to recruit an Level 1 IT Support Desk Analyst on a permanent basis. This vital role will ensure the operational delivery and maintenance … of IT solutions across the organisation. Requirements of the IT Support Desk Analyst: Experience within IT Support at 1stline helpdesk level Ability to troubleshoot and resolve problems Good communication skills Ability to prioritise workload and maintain deadlines Excellent attention to more »
agreed customer SLA's and associated targets. Provide exemplary service to the customer ensuring high personal and organisational customer satisfaction scores are maintained. Provide 1stline diagnosis and resolution of incidents and requests, achieving a first contact resolution rate of at least 70% and a first-time … behaviours that promote our values. Undertake any other duties as reasonably requested. Personal Specification Required: Previous experience of providing IT support at 1stline level. Exemplary customer service and problem-solving skills. Experience of administering and supporting the latest Microsoft technologies. Strong troubleshooting skills with … Microsoft Office issues. The ability to build, configure, administer, and support all versions of Windows desktop operating systems. Active interest in technology and how it can impact business operations. Team player with good interpersonal and communication skills. Positive attitude with a 'can do' approach. Ability to remain calm more »
class software, tailored, delivered, and supported by our highly experienced industry experts. To learn more about our company, please visit . A FirstLineSupport (FLS) Analyst provides support to our global customers, partners, and implementation teams. It is a customer-focused … requires that FLS processes are followed and that every effort is made to ensure that customer Service Level Agreements are met. The FLS Analyst should manage customer expectations and ensure that the reputation of our software and services is upheld and customer satisfaction is maintained or increased. You … the Science Park 2-3 days per week. In addition to normal working hours, you will be required to provide out-of-hours support (weekdays to 8pm, weekends, and Public Holidays 9-5:30) on a rota with other team members which will be paid extra. Key Responsibilities more »
I'm looking for a couple of top-notch First-Line tech support specialists to join my well-known, market-leading client in Leicester to provide only the very best tech support to end-user ensuring that any issues are resolved efficiently and only … will play a key role in enhancing service operations, support compliance and ensure overall customer satisfaction! You'll bring commercial exposure within 1stLineSupport - You'll follow established processes to ensure service quality and overall user satisfaction. You'll also keep your more »