FirstLineServiceDeskAnalyst Country: United Kingdom Organization: Regent College London Job Title: FirstLineServiceDeskAnalyst Reports to: ServiceDesk Manager Job Purpose : As FirstLineServiceDeskAnalyst … ll install and configure computer systems, workstations, diagnose hardware and software faults and solve technical and application problems, you will cover one or more areas of expertise. The FirstLineServiceDeskAnalyst makes sure that the users will receive the right level of support. The main objectives of this position are … management requests and incidents on time and with excellent quality Respect the Service Level commitments defined with the users. Principal Accountabilities: Key Result Area: IT Support Provide 1st level of support. Monitor local infrastructure. Providing day-to-day support for end users requests related to desktop/software/hardware, telecom and video conferencing. Perform Local collaboration More ❯
Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a servicedeskanalyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all … logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all More ❯
Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a servicedeskanalyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all … logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all More ❯
Employment Type: Full-Time
Salary: £24,000 - £25,000 per annum, Negotiable, Inc benefits
Job Role: 1stline IT ServiceDeskAnalyst Location: Liverpool Salary: £25-27k plus standard benefits The Opportunity for you Are you currently working on a servicedesk looking to join a company that offers progression? Or maybe you have a passion for IT but havent … yet managed to get your foot in the door? Then this is the job for you. As a 1stline IT ServiceDeskAnalyst you will be working for a leading delivery and logistics provider based in their Liverpool office. With online shopping rapidly taking over the high street this could … here is that you have the right attitude, have an interest in starting a career in IT and are willing to learn whatever it takes to become a great 1stline support!! Working Hours Working on a rota of 3 shifts covering hours from: 7am to 3pm; 8am to 4.30pm and 9.30am to 6pm Next steps If More ❯
