Service Desk Analyst (1st line)
City of London, London, United Kingdom
Experis
Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst … incidents and requests using the IT Service Desk call logging system (ServiceNow). Take ownership of issues by carrying out 1st line support problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as … soon as possible; escalating incidents to other support teams where necessary. 1st line support level understanding of Citrix Desktop Director as a way to provide capable remote support to customers. To create, maintain and publish relevant support documentation in order to assist all staff in the quick more »
Employment Type: Contract
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