26 to 50 of 72 1st Line Support Jobs

Description We have an exciting opportunity available for an experienced 1st Line Support Technician to join our IT team. This is an extremely important role which provides 1st line technical support to all ScS Employees for all IT related enquiries. … an environment where your ideas matter. What does the role involve? Review and monitor all faults/tasks that arrive through the IT Support ticketing system and … log tickets for calls received by telephone. Ensure tickets are responded to, updated and allocated to appropriate team members as necessary within SLAs. Provide 1st line support and handle escalation to other team members and where appropriate to the IT Support Manager or More ❯

About the role The GelBottle Inc. is on an exciting growth journey, and we're looking for a 1st Line SupportEngineer to be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a … diverse portfolio of B2B and B2C brands, this is your chance to make a significant impact! IT Support & Troubleshooting: Serve as the first point of contact for all IT issues via Freshdesk, chat, or in person-resolving hardware, software, network, and MacOS-related problems both remotely and onsite. … paced, people-focused environment where no two days are the same. Strong working knowledge of MacOS, including troubleshooting and configuration Proven experience in a 1st Line Support or similar IT support role Good understanding of Windows OS and basic networking principles Experience using More ❯

Job Title: 1st Line IT Support Technician Location: Oulton Broad, Suffolk Salary: £25,000 - £28,000 Depending on Experience We are seeking a motivated and customer-focused 1st Line IT Support Technician to join our dynamic IT support team. This role is crucial for providing first-line technical assistance, troubleshooting, and resolving IT-related issues for users within the NHS or a similar healthcare environment. The ideal candidate will have experience working within an NHS IT support … environment or with a Managed Service Provider (MSP), delivering exceptional service and contributing to the efficient and smooth running of IT systems. As a 1st Line IT Support Technician, you will serve as the first point of contact for users, assisting with a range of More ❯

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Reports To: Support Team Leader Contract: Type Permanent Contracted Hours/Days: 5 days/37.5 hours per week Salary: £30,000 About Us At Reveal, passion meets purpose. … exciting potential. With an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose · To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate … ad hoc projects and regularly provide status update reports to management. · Demonstrate a basic understanding of troubleshooting methodology to increase incident resolution at the 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line More ❯

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Reports To: Support Team Leader Contract: Type Permanent Contracted Hours/Days: 5 days/37.5 hours per week Salary: £30,000 About Us At Reveal, passion meets purpose. … exciting potential. With an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose · To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate … ad hoc projects and regularly provide status update reports to management. · Demonstrate a basic understanding of troubleshooting methodology to increase incident resolution at the 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line More ❯

Job Title: IT Support Manager (macOS- Apple) - 1st Line Support Location: Leeds (Hybrid - 2 days onsite per week) Contract Type: Fixed Term Contract (12 Months) Working Pattern: Full Time Join Us as a Technology Support Manager (macOS)! Are you an experienced … macOS engineer with a passion for providing exceptional support? Do you thrive in a dynamic environment and want to play a key role in building a new support service for our Apple MAC estate? If so, we have the perfect opportunity for you! At our organisation … setups. * Previous use of ServiceNow for incident management. * Familiarity with Smart Phone technology, particularly iPhone and related applications. What You'll Do: * Provide advanced 1st line support for macOS, applications, and hardware, including peripherals. * Deliver outstanding customer service and technical assistance. * Troubleshoot and resolve complex More ❯

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base … managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base … managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯

1st Line Support Oxford (Onsite) £25k to £26k DOE DXP Talent are looking for an enthusiastic 1st Line Support Engineer to be based onsite 5 days a week in Oxford with a market leading Business. This is a great opportunity … certifications/qualifications to back up your interest. Day to day you'll be responding to tickets logged on the ITSM and being the 1st point of contact for users across the business and be providing outstanding customer service to keep users updated. This is a fantastic opportunity to … a team and develop your IT skills and experience with the chance to develop your IT career. Ideal experience: - Windows 10 and 11 Support - O365 (Azure AD, Teams, Intune, Exchange Online) - Experience with ITSM If you think you'd be a great fit for the role please send More ❯

1st Line Support Engineer Up to £28k Worthing, West Sussex middle is partnered exclusively with an IT Managed Services Provider (MSP/IT Consultancy) based in Worthing to onboard a 1st Line IT Support Engineers! After already placing within the … business, we know firsthand how well they treat their staff and clients! This is a great move for a Service Desk/IT Support Engineer who is looking for the right environment to grow and develop their skills. This MSP offer every Engineer a clear progression plan, exciting … business referrals all down to the great engineers already onsite. The Role: You will be joining a close-knit team of Engineers to offer 1st/2nd line duties within their managed services team. Support circa 3,500 end user clients with their day-to More ❯

1st Line IT Support Full Time – Permanent (Hybrid) West Bromwich £24,000 - £28,000 per annum (based on experience) Our client is based in West Bromwich is looking for a 1st Line IT support to provide IT and consultancy services … to small to medium sized businesses. The primary objective of the service desk is to provide an efficient, friendly and effective first line problem solving service to their customers. The main objective working on the Service Desk, you will be responsible for accurately logging service request calls for … IT problems and provide guidance/support/solution over the phone and keeping the customer informed at all times. Benefits Full time – Permanent £26,000 -£28,000 (based on experience) Hybrid working (2 days in the office) Monday – Friday – (9am - 5pm) 20 days + BH Pension Scheme More ❯

I am currently working with a brilliant established legal firm in central London who are looking for an passionate and euthanistic '1st Line Support Technician' to join their team on a permanent basis. The Successful Candidate must have at least 1 years experience working as … a Support Technician for a Law Firm. Job Title: 1st Line Support Technician Salary: £25,000 - £29,000 Location: Central London (Hybrid - rotating schedule - 2 days in the office one week, followed by 3 days the next week) Industry: Legal Start: ASAP Responsibilities … Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of More ❯

1st Line Support Engineer – London - £35,000 + excellent career development Overview An exciting opportunity has arisen with an Investment Management Business for a 1st Line Service Desk Engineer to deliver high-quality technical support. This includes resolving user queries, troubleshooting technical … staff. The role works closely with the Service Desk team, escalating complex issues and contributing to IT projects where required. Role & Responsibilities User Support: Act as the first point of contact for all IT-related issues, providing timely and effective support via phone, email, and Microsoft … Teams. Analyse and troubleshoot technical problems; resolve issues or escalate to the appropriate team or third-party support as needed. Log, track, and manage service desk tickets in the system, documenting issues, actions taken, and resolutions. Provide IT support for both office-based and remote users More ❯

We're looking for an enthusiastic 1st Line Support Technician to join our team at Cleartech Communications Ltd and be the first point of contact for customers, solving their technical issues with expertise and care. If you’re passionate about technology, love helping people, and … want to be part of a growing, customer-focused company, get in touch! Role Provide 1st Line support on the service desk, ensuring all tickets, incidents and service requests are correctly logged Dealing with internal IT support, supporting staff and customers with Office … other internal systems and platforms Perform root cause analyses on issues and, where appropriate, investigate reasons and feed back to the team Offering support and guidance to users in the use of the company’s bespoke business applications and liaising with our in-house maintenance team Working as More ❯

1st line of Technical Support Team Leader needed for a fast-growing business in Tunbridge Wells. An accountable, driven self-starter who has an aptitude for problem solving and passion for customer service. The ideal candidate will have a strong technical background and possess excellent … abilities to effectively lead and support the Technical Support Team. Key Responsibilities Lead and manage the 1st Line Technical Support team, providing guidance, training, support and team absence management as needed. Serve as the primary point of technical escalation … for complex customer issues, ensuring timely resolution and customer satisfaction. Escalating complex issues to 2nd Line for further investigation and resolution. Monitor call and ticket volumes, prioritise tasks, and allocate resources effectively to meet customer needs and ensure SLAs are being met. Generate reports on technical issues and More ❯

JOB TITLE : 1st Line IT Support SALARY: £24,000 per annum SETTING: Office based with two days a week working from home after the first 8 weeks of training is completed BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group … evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. LOCATION : Nottingham JOB SPECIFICATION: 1st Line IT Support This role sits within the helpdesk team at our Nottingham office. Day-to-day, you will be … resolving them in accordance with our service level agreements. You ll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You ll also work with other members of the technical support team, using their knowledge and experience More ❯

1st Line Support Analyst £30,000 Fully Remote An exciting opportunity to join a growing, global organisation that is expanding its support team. You'll be part of a close-knit IT function, providing first-line technical support within … a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support tickets, escalating issues where appropriate, and contributing to the smooth operation of end-user services. In addition to day-to-day support tasks, you'll have the chance to broaden your experience by … Outstanding customer service skills and a strong service-oriented mindset * Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory * A proactive support analyst who is eager to learn and develop professionally * Experience supporting user lifecycle processes (joiners, movers, leavers) Desirable: Experience supporting Dynamics 365 Familiarity with More ❯

1st Line Technical Support Specialist required for an Electronics solutions provider (electronic components, embedded solutions, displays, printers, fans, etc) based in the Reading area (Theale). The company focus on the following: Broadband Technologies: Delivering solutions for Fiber, DSL, and the growing demand for Mobile … Solutions: Offering a range of Firewalls, VPNs, and cloud-based security services to protect networks and data. (Brands: Zyxel) We are seeking a Support Specialist with a passion for … technology, strong problem-solving skills, and a commitment to excellent customer service. In this role within our technical team, you will be responsible for: 1st Line Technical Support Assist customers by phone and email, answering basic product and technology questions. Diagnose, troubleshoot, and resolve technical More ❯

about IT Support and looking for an exciting opportunity in Barnsley? 🚀 Our esteemed client, a leading car dealership, is seeking a dedicated 1st Line IT Support Technician to join their vibrant Customer Support team. Position: 1st Line IT … Support Location: Barnsley Salary: £26,416 Hours: Monday to Friday, 8:00 am - 5:00 pm (1-hour lunch) with rotating Saturdays 8:00 am - 12:00 pm In this full-time, permanent role, you'll be the first point of contact for our internal colleagues, providing top … everything from logging and troubleshooting calls to liaising with other departments, maintaining the highest standards of customer service. Key Responsibilities: 🎯 Provide professional IT support via phone, email, and live chat. 🔧 Log and manage support tickets, ensuring timely updates and resolution. 🗂 Perform administrative tasks such as starters More ❯

about IT Support and looking for an exciting opportunity in Barnsley? 🚀 Our esteemed client, a leading car dealership, is seeking a dedicated 1st Line IT Support Technician to join their vibrant Customer Support team. Position: 1st Line IT … Support Location: Barnsley Salary: £26,416 Hours: Monday to Friday, 8:00 am - 5:00 pm (1-hour lunch) with rotating Saturdays 8:00 am - 12:00 pm In this full-time, permanent role, you'll be the first point of contact for our internal colleagues, providing top … everything from logging and troubleshooting calls to liaising with other departments, maintaining the highest standards of customer service. Key Responsibilities: 🎯 Provide professional IT support via phone, email, and live chat. 🔧 Log and manage support tickets, ensuring timely updates and resolution. 🗂 Perform administrative tasks such as starters More ❯

We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK … be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers … to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or More ❯

We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK … be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers … to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or More ❯

1st Line IT Support Engineer - Central London - £28,000 - Great Opportunity! Role : 1st Line IT Support Engineer Areas : Central London (EC1) Salary: £25,000 - £28,000 - Unbelievable Training! I am working on an exciting new opportunity with my client. We … growing and dynamic team based in London. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be More ❯

a company that will invest in your growth? Our client, based in West Hampstead, an established MSP is offering a clear route from first-line support through to second-line and further. All while you learn the ropes in a fast-paced but supportive … team. What Does the Role Entail? You'll be on the front line of IT support - the first person customers speak to when something goes wrong. Your mission is to respond to incoming tickets within 15 minutes and either resolve the issue quickly or escalate it … On Offer? Alongside a salary of up to £30,000, you'll have access to a progression road-map that means something - from first line support to second line, and even the option to move into account management down the line. The interview process More ❯

looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for an 1st line IT support engineer to join us as we continue to expand throughout the UK. Main duties of the job … An exciting opportunity has arisen for a dynamic IT Support Engineer to join the team as we embark onto our next stage of continued growth. We are looking for a tech savvy, forward thinking individual to bring new ideas and resolutions to our IT support team. … have been logged and resolved correctly Prioritise and manage open cases in a timely manner Person Specification Experience Essential Previous experience in a similar 1st Line IT Support role, providing technical assistance to end-users via phone, email, and remote support tools. Strong More ❯