Data Analyst
- Hiring Organisation
- New Street Consulting Group (NSCG)
- Location
- London Area, United Kingdom
clients worldwide. The Role As part of the Trading Services function, you will act as a trusted advisor to senior leadership, leveraging data and analytics to drive operational excellence and customer satisfaction. You will design reporting frameworks, uncover actionable insights, and lead a small team of analysts to deliver impact … scale. Key Responsibilities Develop and manage performance reporting frameworks across all customer contact channels. Conduct deep-dive analytics to identify operational bottlenecks and efficiency gaps. Integrate customer sentiment metrics (NPS, CSAT, CES) with operational KPIs to inform strategic decisions. Drive predictive and proactive analytics to anticipate demand and improve processes. ...