Director, Fan Services
- Location
- Manchester, England, United Kingdom
results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: Liaise with fulfillment operations, logistics, merchandising, marketing, business analytics, Partnerships, and technology teams to gather information, provide key insights, and resolve issues across the organization. Coordinate resources, remove barriers, and work cross-functionally with … contact experience platforms, e-commerce front-end/back-end tools, order management systems, content management systems, and AI/Machine Learning-powered conversation analytics systems to drive continuous improvement. Leverage omni-channel operational expertise to identify gaps, design scalable solutions, and enhance the end-to-end fan service experience ...