design, and implementation, with a focus on contact center technologies. • In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). • Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. • Strong understanding of cloud computing more »
design, and implementation, with a focus on contact center technologies. In-depth knowledge of contact centre concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing more »
design, and implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing more »
Kore.ai's platform, including its features, capabilities, APIs, and integrations. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing more »
Kore.ai's platform, including its features, capabilities, APIs, and integrations. • In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). • Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. • Strong understanding of cloud computing more »
PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. • Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). • Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. • Effective communication, collaboration, and stakeholder more »
PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder more »
Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. communication, collaboration, and stakeholder management skills. more »
solution configuration and training. Identify and proactively manage key risk areas. Provide guidance to the client in making the right choice. Deploying cloud telephony (CTI) into Salesforce including Service Cloud Voice. Configuring Omni-Channel within Salesforce along with automation where appropriate. Team player with the ability to adapt communication and more »
and services, including Service Cloud, Experience Cloud, Sales Cloud & Pardot have significant integrations experience, including custom API, data integrations (Informatica/MuleSoft), Outlook and CTI integrations. have demonstrable experience and knowledge of cyber and data security best practices relevant to Salesforce, including Salesforce-specific security features, data encryption, data retention more »
TO HAVE…. AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTIIntegration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration Certified more »
Bristol Area, South West, United Kingdom Hybrid / WFH Options
Searchability NS&D Ltd
TO HAVE…. AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTIIntegration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration Certified more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Searchability NS&D Ltd
TO HAVE…. AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTIIntegration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration. Certified more »
