7 CTI Jobs with Remote Work Options

design, and implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing more »

Kore.ai's platform, including its features, capabilities, APIs, and integrations. • In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). • Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. • Strong understanding of cloud computing more »

PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder more »

Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. communication, collaboration, and stakeholder management skills. more »

TO HAVE…. AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTI Integration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration Certified more »

TO HAVE…. AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTI Integration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration Certified more »

TO HAVE…. AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTI Integration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration. Certified more »