delivers advanced communication solutions to a mission-critical intelligence customer. The ideal candidate will lead the design, deployment, and optimization of unifiedcommunications technologies-including VoIP, SIP, and Cisco UC platforms-across multiple operational sites. This individual will play a key role in modernizing infrastructure, resolving complex technical issues, and ensuring secure, reliable communication services that directly support … SOPs) for UC operations. • Develop and maintain knowledge base articles, handling "how to" inquiries. • Perform system upgrades and apply upgrades and patches to CiscoUnifiedCommunicationsManager (CUCM) and IOS upgrades on UC systems. • Support UC Knowledge Management (KM) by entering solutions into the knowledge database. • Make recommendations to enhance efficiency in UC monitoring, management, and overall … years of prior relevant experience. • Master's degree with 3 years of prior relevant experience. • PhD with at least 1 year of prior relevant experience. • Expertise in CiscoUnifiedCommunicationsManager and UC operations. • Network administration/engineering experience. • IAT II certification. • Strong troubleshooting and problem-solving skills. • Ability to work independently and provide technical leadership. • CCNA certification More ❯
Service (WDS), SharePoint, Windows Firewalls, LDAP, SCCM/MECM, Bluecoat Proxy Server, PKI, and FSMO Roles. • Cisco routing and switching, Unity Connection (CUC), IM & Presence Service (CIMP), CUCM, UCS-E, • VMWARE ESXi, VCSA, VSAN, virtual switching, vMotion, EVC, HA, DRS, and VM templates. • Administration and troubleshooting of NetApp filer storage, Openfire chat server, C2 applications, Fortigate Firewalls More ❯
The Unified Collaborations Engineer serves as a subject matter expert in Cisco Collaboration technologies to include CiscoUnifiedCommunicationsManager, Unity, Contact Center Express, Emergency Responder. WHAT YOU'LL BE DOING: Provide technical expertise to customers and partner engineering teams. Work as a trusted advisor to customers in knowledge of Cisco collaboration technologies. Support … metropolitan area and be able to travel to customer sites within the Washington DC area. IMPLEMENTATION TASKS: Iron Bow Engineers will perform the following tasks: Oversee deployment of Cisco IP Phones and associated Key Expansion Modules (KEM) Oversee deployment of Analog Gateways Add mailboxes to Unity Connection Oversee rack, install, and configure of Analog Gateways Configure workbooks Support … Migration and Cutover Perform Test and Acceptance QUALIFICATIONS: Strong knowledge and certification in Cisco collaboration technologies, route switch, and virtualization. Experience with supporting complex large-scale migrations Understand how to work within and recommend improvements/innovations to an established architecture Strong written and verbal communication, listening, negotiation, and presentation skills. Comfortable working in a team environment with More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
CMS UK
CMS are looking for a UnifiedCommunications Assistant to join the team in London. *Please note that this role is fully office-based 5 days a week as you will be assisting users on-site* About the role Reporting to More ❯
by Tier 1 technical support staff); Add and remove client devices (e.g., PCs, Thin Clients, VoIPs, VoSIPs, VTCs, DVTCs, peripherals, etc.) from networks; Operate and maintain call manager (CiscoUnifiedCommunicationsManager); implement add, moves and changes; and manage DHCP reservations; Update and patch network equipment, firmware and software to ensure configuration and cybersecurity compliance; Operate and maintain … Networks Monthly Status Report BASIC QUALIFICATIONS: Associates degree in Computer Science or Networking; or 2+ years Networking experience; AND DoDM 8140 IAT Level 2 (Security+) or higher; and Cisco Certified Network Associate (CCNA) or equivalent certification Active Secret Clearance required, Top Secret SCI Desired. More ❯