Role Title: Genesys SME Duration: 6 week contract Location: Remote Rate: £650 - Umbrella only (inside IR35) Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world … of cloud, digital and platforms. Role purpose/summary As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you … will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations more »
contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-based contact center solutions. Proficiency in more »
A leading Independent IT Infrastructure and Services Consultancy is looking for Genesys Cloud Developer for a 3-month contract initially, Fully remote working, Outside IR35. Role: We are looking for a talented Genesys Cloud Developer who will assist in day-to-day development and maintenance of our Genesys Cloud CX … solution. The role involves developing robust CI/CD pipelines, which leverages Genesys CX as Code (DevOps/Configuration Management Tool) that is underpinned by Terraform. Overview Working on an exciting new transformation to move our on-premises contact center platform (Avaya) to the Genesys Cloud CX. The transformation project … will involve re-architecting all our existing services along with enabling new capabilities that Genesys Cloud CX has to offer. GSD Systems deliver and support the contact centre technology that underpins the Global Service Desk (GSD). GSD Systems Team is divided into three subteams, which consist of Operations, Projects more »
