Note: Position requires local residence in the Norfolk, VA Area to be on-site. Job Summary VSolvit is seeking an IT Customer SupportSpecialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A Secret Clearance is required to start work in … following companypolicies as outlined by the Employee Handbook, communicating regularly with assigned supervisors, and staying focused on the assigned tasks, and completing other tasks as assigned. Responsibilities Provides technical support to end users for computer, application, system, device, printer, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and online ticket … needed. Conducts Windows imaging and cloning of laptops and computers. Applies Microsoft and other third-party security patches and updates to Windows 10 clientworkstations. Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls. Conducts new user check-ins and check-outs. Creates and modifies Microsoft Active Directory user accounts. Will Issue Gov reviewed ITMore ❯
The job duties of the IT Field SupportSpecialist are as follows: Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation Configures computers, communications devices and peripheral equipment. Trains site … working with end-users remotely. Demonstrated expertise. Familiar with Active Directory security and policies. Excellent analytical and problem-solving skills. Outstanding communication skills to relate with team members and support workers. Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management. Must be able to lift up to … ones. Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life. Paid Parental Leave for new parents to focus on family. Tuition Reimbursement to support your professional growth and education. A 401(k) plan with a company match to help you plan for your future. At CyberCore, we are committed to fostering a supportive More ❯
Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared IT Field SupportSpecialist to join our dynamic team in the Columbia, MD area. Responsibilities: The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals … manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives Support end-user connectivity needs Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by … drive company vehicle. T-Rex Overview Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical More ❯
Title: Information Technology Customer SupportSpecialist Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security. Why Join … Us? Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions. Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace. Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national … security and shape the future of space defense. This is a contingent position based upon contract award Responsibilities Include: Provides first line (Tier 1) IT technical support to end users for account administration, distribution of software and documentation, system/network status, and problem entry, via problem ITSM tracking tool. With high availability time and outstanding verbal skills More ❯
Top Skills' Details 1. Candidate must have a basic experience of IT fundamentals through coursework or relevant professional experience (Security + CE) 2. Candidate is expected to have prior experience partnering with/or supporting active duty military personnel 3. Candidate will be expected to have a background supporting hardware, handle a fast past environment and experience prioritizing daily … responsibilities independently Secondary Skills - Nice to Haves Service desk ticketing system Job Description We have an immediate need for a desktop support technicians to support the Navy. We area looking for individuals with 6 months - 2+ years of desktop support, HARDWARE EXPERIENCE IS A MUST have a fully adjudicated secret clearance, and a Security + CE certification. … open(provide details) Our consultant left the position for a better offer, but was only onsite 4 weeks. External Communities Job Description We have an immediate need for desktop support technicians for a large Navy program. These positions are on site and must have an an active Secret clearance and Security + Ce certification. Company Benefits Eligibility requirements apply More ❯
Information Technology and Assurance SupportSpecialist Level II - In addition to TS/SCI Clearance prior SAP is required The primary function of an Information Technology/Information Assurance II is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments … efforts. The position will provide "day-to-day" support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Performance shall include: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Analyze and troubleshoot system anomalies to ensure … optimum equipment performance. Prepare system for operational use and support operational tests. Review, prepare, and update authorization packages. Notify customer when changes occur that might affect authorization accreditation. Conduct cybersecurity portion of the self-inspection's checklist. Review and provide technical and cyber security coordination on all Bodies of Evidence that makeup the authorization package. Identify any and all More ❯
seeking qualified and skilled individuals to join our Next Generation Enterprise Network team for the Navy and Marine Corps. Job Description: Install, configure, service, repair, and maintain Information Technology (IT) systems in both a stand-alone and client-server environment, including Microsoft (MS) server, Defense Message Systems (DMS), and other authorized IT systems as well as hardware and More ❯
a percentage of customer interactions (calls, emails, chats, or tickets) to stay connected with customer experience and identify areas for improvement. This may include resolving complex issues, providing technical support, or providing front-line coverage during peak volume periods and or coverage gaps. Process Improvement: Proactively suggest and implement improvements to queue management processes, tools, and workflows to optimize … efficiency and enhance customer experience. Training and Process Support: Provide suggestions for coaching and best practices for handling calls and tickets, including SLA adherence and customer communication. Real-time Analysis: Conduct intraday analysis of queue performance, identifying potential bottlenecks or trends that could impact customer experience. This involves monitoring call volume, ticket backlogs, and agent availability. Queue Prioritization: Prioritize … Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. 1-2 years of experience in information technology, systems administration or other IT related field. More ❯
Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯
Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯
The Hardware Technician provides Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and … manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables & telephone systems Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives Support end-user connectivity needs Required Skills High school/GED and two (2) to four (4) years of experience and Security + … ones. Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life. Paid Parental Leave for new parents to focus on family. Tuition Reimbursement to support your professional growth and education. A 401(k) plan with a company match to help you plan for your future. At CyberCore, we are committed to fostering a supportive More ❯
The Hardware Technician provides Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and … manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables & telephone systems Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives Support end-user connectivity needs Required Skills High school/GED and two (2) to four (4) years of experience and Security + … ones. Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life. Paid Parental Leave for new parents to focus on family. Tuition Reimbursement to support your professional growth and education. A 401(k) plan with a company match to help you plan for your future. At CyberCore, we are committed to fostering a supportive More ❯
manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives Support end-user connectivity needs Requirements TS/SCI FSP Clearance Minimum education and experience level: High school/GED and … or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas About Us For more than 20 years, NewGen Technologies has solved our clients' toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification More ❯
manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives Support end-user connectivity needs Requirements Required Skills, Experience, and Education: Minimum education and experience level: High school/GED and two More ❯
working with end-users remotely Demonstrated expertise Familiar with Active Directory security and policies Excellent analytical and problem solving skills Outstanding communication skills to relate with team members and support workers Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management Must be able to lift up to … pounds and able to drive a company vehicle About Us For more than 20 years, NewGen Technologies has solved our clients' toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent More ❯
