remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively more »
remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Proactively seek out more »
remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively more »
as C#, Python or R. Experience with dashboard development on Microsoft Power BI or similar reporting tools. Experience with BMC ITSM/ITSM data. ITIL v3 or higher Certificate BMC Remedy Smart Reporting tool more »
Warwick, Blackdown, Warwickshire, United Kingdom Hybrid / WFH Options
Pertemps Tamworth
opportunities for the service to implement change and improvements effectively. Managing a team of 30 IT support workers. Experience: Managing a team Report writing ITIL qualification would be desirable Compliance with ICT strategy, legislation, and regulations. MUST have IT Support experience Stakeholders relationships MUST have experience in managing large teams more »
support of client's infrastructure including Incident and request management. - Server administration. - Plan and undertake changes as agreed with the client (in accordance with ITIL change management process) - Assess user requirements and formulate technical specifications that are cost effective and accurately meet the clients' identified needs. - Install and test operating more »
and allocate calls to internal & external resources. In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours more »
Shefford, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Central Bedfordshire Council
implement and maintain our new Voice AI solutions, connecting to existing and new applications Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes Skills and Experience: Proven experience of a Network Engineer in a large organisation and have the ability to hit the ground running Proficiency in more »
City of London, London, United Kingdom Hybrid / WFH Options
Mosaic Island Ltd
detail across people, processes and technology (tooling) Support both the definition and establishment/delivery of service management and lifecycle processes (across the full ITIL scope of service definition, transition, operations and management). Including integrations with other functions and processes such as demand, project/devops processes and other … teams. Service management tooling options and analysis Key Supplier Experience: You should have experience across the full ITIL service lifecycle, specifically having architected/designed processes for service design, service transition, service operations and management/strategy. Agile working, specifically integrating with service management processes ITIL certification Excellent stakeholder management more »
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
COBIT, UML) Design and development of technology strategies and roadmaps Desirable skills: Understanding of Agile principals Understanding solution changes on business requirements Familiar with ITIL/Prince/PROSCI Experience of delivery and TTO more »
Responsibilities: Investigate and resolve reported issues Log, prioritise and keep issues up to date on the issues tracking system, ensuring that you work to ITIL standards. Work with customers in reproducing issues in order to find resolution as thoroughly and quickly as possible Research issues and interrogate support materials and more »
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Certes IT Service Solutions
to their technical resolver teams and stakeholders. Essential skills and experience required: As the Change & Release Analyst you will be proficient in the following: ITIL v3 Foundation Certification Experience of working within Change, Configuration or Release in a demanding and complex environment. Ability to manage multiple stakeholders and to communicate … demands of a fast-moving, complex outsourcer environment. Demonstrable ability to plan, prioritise and co-ordinate own and team activities. Knowledge and experience of ITIL service management good practice, particularly Change and Configuration Management. Ability to estimate risk of potential business impact from minimal data or identify the need to more »
City of London, London, United Kingdom Hybrid / WFH Options
Networking People (UK) Limited
years' experience delivering Office 365 solutions A degree in computer sciences or another related area Working knowledge of/familiarity with ITIL. Certification to ITIL Foundation level is a minimum Working knowledge of/familiarity with Project Management principles. Certification to Prince 2 Foundation level or equivalent Agile certification. Previous more »
Employment Type: Contract
Rate: £550 - £700 per day + Deemed Inside IR35 determination
City of London, London, United Kingdom Hybrid / WFH Options
Networking People (UK) Limited
Azure commercial and 21Vianet tenants (China) A degree in computer sciences or another related area Working knowledge of/familiarity with ITIL. Certification to ITIL Foundation level is a minimum Working knowledge of/familiarity with Project Management principles. Certification to Prince 2 Foundation level or equivalent Agile certification. Previous more »
Employment Type: Contract
Rate: £700 - £850 per day + Deemed Inside IR35 determination
Shefford, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Central Bedfordshire Council
devices using Intune across our client estate of Windows, MacOS, IOS and Android systems Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes. ?Skills, Qualifications and Experience: You will hold Microsoft Azure certifications such as Virtual Desktop, Solutions Architect Expert and M365 Administrator Expert. Proven experience as more »
and will contribute to the definition of standards and continual service improvement. Skills and Experience Experience of successful Service Design and Transition. Experience in ITIL aligned Service Management. Setting expectations and managing stakeholders, both internal and external. Experience in onboarding third party suppliers. Experience of Service Design and Transition in … Medium to Large Organisations. Qualifications: The successful candidate will have an ITIL Foundation qualification and at least 2 of the Intermediate ITIL Modules, ideally Service Design and Service Transition. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management more »
SKILLS/QUALIFICATIONS: * Azure Cloud/Oracle Cloud * Left Hand Storage * EMC Networker/Unity * HPe 3PAR, SAN, MSA and StoreOnce * Project Management experience * ITIL Foundation and Transition * Skilled CCNA/CCNP * Linux knowledge and understanding If you have the skills required, please apply now! 'In applying for this position more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
of blending BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: * 5 years plus Azure Active Directory experience (Essential) * Working Knowledge and implementation experience of Azure Dev Ops … Sync and AD Connect Experience beneficial * Azure Containers * Azure Kubernetes * Azure Endpoint Management/Intune * Good knowledge across SCCM; WSUS; SCOM 2019; AGPM; Lumensions. * ITIL Foundation certified with a broad experience across Service Management disciplines and Agile delivery Benefits: * Development through Training/Certification * Put through DV clearance (including tax more »
user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical more »
drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident Management, Request Fulfilment, Change Request as a minimum). Drive adoption of a Level one Incident Service Desk with an outsourced provider. An more »
manage changing priorities. Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed. Understand and work within the ITIL Service Delivery framework. Attend training courses as identified and agreed for appropriate professional development. Actively support the equality and diversity policies of our client. Undertake more »
user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical more »