drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident Management, Request Fulfilment, Change Request as a minimum). Drive adoption of a Level one Incident Service Desk with an outsourced provider. An more »
to the customer To provide advice and answer ad-hoc enquiries from stakeholders Your skills and experience: Worked in a Software Asset Management Enviroment ITIL v3 or 4 Foundation Certified Software Asset Manager Microsoft Certified Professional Degree and/or other industry recognised qualifications Assistant Software Asset Manager - SC Cleared more »
Dorset, South West, United Kingdom Hybrid / WFH Options
Proactive Appointments Limited
Cloud Control 12c and 13c As a result of working within an infrastructure support role we'd expect you to have gained experience around ITIL, Service Now [or similar] and knowledge of the agile framework. As well the expected technical skills, we're looking for someone to have good stakeholder more »
COBIT, UML) Design and development of technology strategies and roadmaps Desirable skills: Understanding of Agile principals Understanding solution changes on business requirements Familiar with ITIL/Prince/PROSCI Experience of delivery and TTO more »
a proficient and continually advancing level of IT literacy. * Attention to detail and collaborative working. Skills and Experience: * Experience of working in a mature ITIL compliant environment. * Detailed understanding of IT Service Management, both within the development life cycle and in service delivery. * Service improvement planning strategies. * Good virtual team … IT infrastructure environment(s). * Experience of CSI objective definition, baselining of measurements, data collection, processing, analysis, presentation thereof and implementation of suggested improvements. * ITIL v3 or 4 Foundation certificate required. * Experience of working with Agile and Lean practises Key Strengths: * Be able to adapt and open to new technologies more »