a proficient and continually advancing level of IT literacy. * Attention to detail and collaborative working. Skills and Experience: * Experience of working in a mature ITIL compliant environment. * Detailed understanding of IT Service Management, both within the development life cycle and in service delivery. * Service improvement planning strategies. * Good virtual team … IT infrastructure environment(s). * Experience of CSI objective definition, baselining of measurements, data collection, processing, analysis, presentation thereof and implementation of suggested improvements. * ITIL v3 or 4 Foundation certificate required. * Experience of working with Agile and Lean practises Key Strengths: * Be able to adapt and open to new technologies more »
ServiceNow. They should also have broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery. The successful candidate will be able to demonstrate a good understanding of a broad range … requirement. They will be able to explain the core principles of Configuration Management, and how it relates to Incident and Change Management within the ITIL framework. Core Skills: * ServiceNow CMDB data model (CSDM) * ServiceNow ITOM discovery & Service Mapping * Java Regular Expression * Business application architecture * Familiarity with Infrastructure (Windows Server, Linux more »
This role is critical to our business with service desk being one of the most common customer interactions. We have to deliver great customer service which is 100% customer centric to ensure that every interaction is of the highest quality more »
REQUIRED: SERVICE MANAGER - SC OR DV CLEARED LOCATION: FT ONSITE IN EITHER LEICESTER OR HURSLEY DURATION: 12 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified Service Manager required. * 5+ Years working within an IT Service Management environment * Ability to analyse problems and issues more »
IT Consulting Academy programme Ever wondered if you’ve got what it takes to be an IT Consultant ? Did you ever imagine yourself training to be an IT Consultant and embarking on a life-changing career? Now you can with more »
in troubleshooting hardware, software, and network issues Excellent communication and interpersonal skills, with the ability to interact effectively with end-users at all levels ITIL certification or knowledge of ITIL processes (desirable) If you are interested please apply here or reach out to me directly on (url removed more »
Service Designer- Higher Education- Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service Designer will be tasked with redesigning service management … others. The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL- Essential Experience Knowledge of service architecture and design of both IT and business services, including how these services are joined up into end-to-end more »
Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Experis
Apply statistical analysis and data mining techniques to extract insights from large datasets, supporting decision-making and strategic planning. Service Management: Utilise knowledge of ITIL service management principles to align data science initiatives with service management goals and objectives. Data Modelling: Develop and implement data models to support the organisation … Provide training and mentoring to other team members, sharing expertise in data science, service management, data modelling, and ServiceNow. Problem Management: Utilise knowledge of ITIL service management principles to align data science initiatives with service management goals and objectives. All profiles will be reviewed against the required skills and experience. more »
and will contribute to the definition of standards and continual service improvement. Skills and Experience Experience of successful Service Design and Transition. Experience in ITIL aligned Service Management. Setting expectations and managing stakeholders, both internal and external. Experience in onboarding third party suppliers. Experience of Service Design and Transition in … Medium to Large Organisations. Qualifications: The successful candidate will have an ITIL Foundation qualification and at least 2 of the Intermediate ITIL Modules, ideally Service Design and Service Transition. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only more »
Technical Support Analyst - 3 months - Liverpool A client of mine based in Liverpool is looking for a Technical Support Analyst on a 3 month engagement with a possibility to extend. Support and engage with local and wider teams to continuously more »
A fantastic opportunity for an experienced Application Support Analyst to work within the Business Applications and Analysis team to provide support for our platforms across the business, in particular Finance systems, Client Details A leading construction firm. Description A fantastic more »
