IT Service Desk Manager
CF10, Cardiff, South Glamorgan, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Artis Recruitment
of IT support requests and incidents. Develop and implement service desk policies, procedures, and best practices to optimize service delivery and ensure adherence to ITIL processes. Coordinate with other IT teams and departments to escalate and resolve complex technical issues and ensure timely resolution of service disruptions. Manage service … service desk management, preferably within a professional services environment. Proven leadership skills with experience managing and motivating teams of technical professionals. Strong knowledge of ITIL processes, principles, and best practices, with ITIL certification preferred. Excellent communication skills with the ability to interact effectively with internal users, stakeholders more »
Employment Type: Permanent
Salary: £37500 - £40000/annum + Hybrid Working & Great Benefits
Posted: