1 to 25 of 32 Contract Incident Management Jobs in England

efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and more »

specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role Title: SIEM/Incident SME (Need Active DV Clearance) Location: Hybrid onsite in one of the following locations 2/3 days per week - Corsham, Portsmouth or Northallerton … including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give … visibility of the Enterprise infrastructure. Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance more »

infrastructure and enterprise servicesunderpinning our clients' programme activities. Their project portfolio spans arange of disciplines, including IT Security, Networks, Applications, Telephony,Cloud, Infrastructure, Data Management, and High-Performance Computing. Your new role As a Cybersecurity Subject-Matter Expert (SME), youwill be integral to the delivery of the cyber programme. … C-SOC) with two laboratory sites. You will assist STFC's cyber team to define, practice,and verify the adequacy of the cyber critical incident response. You will also assist STFC's infrastructure team whomanage the BAU activities relevant to ongoing cyber assurance, patching, cyberreadiness, and routine incident … of relevant SME knowledge andexperience will ensure successful and secure project outcomes. What you'll needto succeed A relevant information security/information managementbackground. Incident management experience and an ability toquickly tailor responses to deal with fast-paced situations. Proven people & stakeholder management skills. Knowledge of Information more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In more »

Monday - Friday excluding weekends and bank holidays. - Familiarisation with the MS Dynamics 365 Portfolio to address and actively work through the prioritised incident backlog together with end client. - Working collaboratively with end client using DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the … live services. - Responding to incidents as per client Incident Management processes. - Management of the services using standard service management processes including, but not limited to, incident, problem and change comprising of: * Triage * Resolving MS Dynamics 365 Configuration defects * Raising Service-now tickets for downstream issues more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In more »

both their main office location and other remote sites in your region. • IT Equipment Setup & Handover to Users within the Business • IT Equipment Asset Management/Stock Control • Incident Management – Resolving all IT Incidents/Service Requests which are under your remit. • Basic Network Connectivity Demands • Basic … Network Incident Management Troubleshooting • Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT. • Windows Active Directory - Domain Account & Access Rights Management • New Site Setups & Decommissions o Network Connectivity – LAN & WAN o IT Desktop Connectivity – Monitor, Docking Station, Keyboard & Mouse setup. • Printer Connectivity Demands … Strong interpersonal and relationship skills are required to work closely with both managers and employees within the business and colleagues in both IT Site Management and User Engagement teams across the UK. Time & Task Management are key skills which are required to deliver to strict deadlines to ensure more »

PP) The role will be to project manage the process and provide technical leadership and problem solve focusing on the automation of the system Incident management Problem management Change management Design and support, end ot end testing through to implementation and production support for existing and more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In more »

not limited to, on-premises, mobile, remote and cloud services, along with experience of radio-paging systems. The post holder will be responsible the management of the Group's mobile phone estate. This will also include the management of the Trust's Mobile Device Management (MDM) platform … a senior member of the Groups technical support function that provides Unified Communications technical support and consultancy. The post holder is responsible for the management of the Groups mobile phone estate. This will also include the management of the Groups Mobile Device Management (MDM) platforms and clinical … ensure the validity of those backups in accordance with policy and procedure. The post holder will identify and contribute for Unified Communications based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. Ensure the Unified Communications team maintains a high standard with regards to the efficient and more »

to extend past this, project is focusing on delivering wide chance to the client Business Continuity Programme to address business recovery and emergency response management in line with regulation change. You will be looking at incident management processes and ways to improve this area of the business. … Business Continuity Plans Key Skills: * STRONG Business Continuity Analyst experience * London Market Insurance - a MUST HAVE * Business Continuity Plans * Process change experience * STRONG Stakeholder management skills more »

a week and will require travel to local sites/data centres and other office locations. Skills/Experience; Good knowledge of Information Security Management System (Infrastructure Security Operations). Good knowledge of Azure cloud infrastructure and configuration. Good knowledge in System Centre Configuration Manager, Operations Manager and Virtual … Machine Manager. Good knowledge of Microsoft Exchange online Good knowledge of Azure and on-premises Active Directory Good knowledge of Cyber Incident Management and or Security Forensic experience. Good knowledge of Windows Server and Linux Good knowledge in network (WAN, Wi-Fi) and Network Access Control (NAC) management … monitoring, orchestrator and SEIM tools Good Knowledge of next-gen application firewalls, anti-malware, cloud proxies and CASB Experience in Azure cloud and identity management solutions. Palo Alto Firewall, Imperva WAF and NAC experience Netskope proxy and CASB experience Microsoft Defender and Crowdstrike experience Azure Entra ID and DUO more »

how care is delivered in the future. FIXED TERM/SECONDMENT OPPORTUNITY Main duties of the job The postholder will be responsible for configuration management, including maintenance of component inventory and related documentation and perform asks necessary to fulfil service requirements regarding server capacity, security, and availability. They will … to a high level so that the environment remains secure, robust, and effective. The post holder will identify and contribute to infrastructure-based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. The post holder will work closely with the Infrastructure Network Specialists to ensure that the … a retrospective change request at a scheduled CAB meeting. Report back on successful, deferred, or failed changes to CAB. Ensuring that ICT infrastructure Configuration Management Data Base (CMDB) is kept accurate and up to date throughout the asset life cycle and ensure that all capital assets are recorded on more »

looks to improve the clinical information inputted into our patient administration system. The team also covers emergency planning and is in charge or the incident control room when required. We work closely with the Data Insights and Data Engineering teams as well as the divisional and executive teams to … Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions, and projects. Proposes changes to own project/function, informing policy … analysis across a broad spectrum of specialties, functions, and projects, ensuring a high level of complexity and thoroughness in execution. Contribute to the information management of performance, taking a lead for specific projects OTHER RESPONSIBILITIES To liaise with relevant clinical teams in the development of specific plans to respond more »

Experience in schools-based IT support. Proficient in understanding IT/IS infrastructure, operating systems, configurations, and IT applications and service processes. Familiarity with incident management tools. Awareness of service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts. Knowledge of risk management, business impact analysis more »

6months+ Our client has an opportunity a CyberArk SME to join on an initial 6 month contract. The CyberArk technical resource is responsible for management and support of the PAM estate. The role manages the execution of project/product cybersecurity elements across cross-portfolio programs and services. Tasks … control. * identifying and onboarding (DNA scan/Account discovery module)of privileged accounts into CyberArk across all the platforms. * Understanding the current privileged access management status within the IT environment. * Management of the delivery of cybersecurity projects within agreed scope, cost and timescale * To work independently or as … of the tool (Essential) * Experience in defining PAM processes and role definition with knowledge of native access control mechanisms. (Essential) Desirable skills: * Identity Access management (IAM) experience (desirable) * Experience in creating detailed work breakdown structure for PAM implementation. (desirable) * Experience in working on multiple projects with broad scope, ambiguity more »

Job summary The System Analyst will be responsible for the maintenance and management of the Critical Care clinical information system (Metavision). Working closely with Clinicians, Nursing Staff, Heads of Nursing, and the Data Team, the Systems Analyst will oversee the day-to-day administration, development, and management … information system. The post holder will be expected to work with and support all other Trust applications as and when required. Key responsibilities include management of supplier contracts on behalf of the directorate manager, ensuring that the applications and systems are reliable, secure (confidentiality, integrity, accessibility) and up to … their responsibilities. IAAs must ensure that policies and procedures are followed, recognise actual and potential security incidents, consult with their Information Asset Owner on incident management and ensure that information asset registers are accurate and up to date. Key responsibilities: Maintenance of Information Asset Registers. Ensuring compliance with more »

contract Rate: £78ph UMB (Inside IR35) Job specification: Our client is looking for a security engineer with expertise in developing and maintaining product security management systems for defence and government customers. This position will report to the Head of Product Security and will take responsibility for all security aspects … cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with … Security Accreditors and Security Assurance Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques and liaising with more »

in Bedfordshire, on a contract basis. Responsibilities of the Connected Car Tester position include: * Perform End to End system validation for connected cars * Raise incident tickets in the incident management system and track * Follow testing methods & procedures to ensure robust validation of the complete telematics systems * Conduct more »

DESIRABLE Key responsibilities: Application and infrastructure planning and testing including integrations Maintaining CI/CD pipelines Automation implementation Guidewire Cloud Console configuration On-call, incident response and incident management Monitoring the software development process through its entire lifecycle and ensuring adherence to security standards Regularly updating or … such as Kanban and experience of Scaled Agile (LeSS, SAFe) would be beneficial Deep knowledge required of following tools/technologies Containerisation tooling and management in particular, Docker & Rancher CI/CD tooling such as Octopus Deploy, Azure DevOps, TeamCity, Artifactory & GitHub IaC configuration tooling such as Chef/ more »

an Oracle Service Cloud (OSC) Consultant to start immediately. The Oracle Service Cloud Consultant will be responsible for supporting their OSC system as an incident management tool, to apply system updates, and identify bugs. The ideal candidate will have strong technical capabilities, as well as experience using/… in previous engagements. The role will be fully remote, and incorporates AD HOC working arrangements. Key skills: * Strong experience surrounding Oracle Service Cloud and incident application * Extensive experience using/supporting Oracle Service Cloud in previous engagements * Strong Technical and hands on capability with Oracle Service Cloud * Ability to … how the clients OSC is used to support the general running of the organisation * Previous experience of utilising the Oracle Service Cloud as an incident management tool, to effectively identify bugs and resolve issues * Ability to apply and run system updates Interested? Please submit your updated CV to more »

We're looking for an SC Cleared Major Incident Manager to join one of our public sector clients. For full details, please apply here. Length: 12 months Rate: up to £500 per day Ir35 status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As a Major Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of service management framework User Focus Ownership & initiative If you are interested in finding out more regarding this SC Cleared Major Incident Manager contact role, please apply here. Major Incident more »

responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all … future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes … and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge more »

Loss Prevention projects – Strong abaility to deal with stakeholders up to CISO level – Strong knowledge of Purview – Previous experience installing Symantec – Experience on Security incident management process – Good working knowledge of Information Classification (meta data trigging) Outside of IR35 and paying up to £600 per day. Recruiter: Adam more »