1 to 25 of 34 Contract Incident Management Jobs in the UK

join our team on a contract basis. The ideal candidate will have a strong background in Cyber Analysis, with expertise in SOC environments, SIEM & Incident Management, Vulnerability Management, and Endpoints or Threat Analysis. Key Responsibilities: - Conduct thorough Cyber Analysis to identify and respond to security incidents. - Monitor … manage Security Operations Center (SOC) environments to ensure the integrity and security of our systems. - Utilize SIEM tools for real-time event correlation and incident detection. - Effectively handle Incident Management, responding promptly to security alerts and breaches. - Implement and oversee Vulnerability Management processes to identify and … security posture. Qualifications: - Proven experience in Cyber Analysis and Security Operations. - Proficiency in working with SOC environments and utilizing SIEM tools. - Strong knowledge of Incident Management processes and procedures. - Experience in Vulnerability Management to address potential security vulnerabilities. - Expertise in Endpoints or Threat Analysis to enhance threat more »

Inside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required The Role Responsible for supporting the customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding of cloud technologies. There … an understanding of clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident Management, Request Fulfilment, Change Request as a minimum). Drive adoption of a Level one Incident Service Desk with an outsourced provider. An understanding of Agile methodologies is essential, and DevOps desirable. Expectation to demonstrate the following competencies: Incident Management, Service Catalogue Management, Service more »

first point of contact for ICT's customers and providing first level ICT Support. The role will include: Telephone Call and Live Chat Handling Incident Management Service Request Management Problem Management Knowledge Management Service Asset and Configuration Management First Level remote support Providing excellent more »

responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all … establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes … and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge more »

responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all … future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes … and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge more »

We're looking for an SC Cleared Major Incident Manager to join one of our public sector clients. For full details, please apply here. Length: 12 months Rate: up to £500 per day Ir35 status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As a Major Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of service management framework User Focus Ownership & initiative If you are interested in finding out more regarding this SC Cleared Major Incident Manager contact role, please apply here. Major Incident more »

and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams. Identify cases that require escalation. Create and maintain incident management requests to product group/engineering group. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer … in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In more »

collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer … in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. more »

an Oracle Service Cloud (OSC) Consultant to start immediately. The Oracle Service Cloud Consultant will be responsible for supporting their OSC system as an incident management tool, to apply system updates, and identify bugs. The ideal candidate will have strong technical capabilities, as well as experience using/… in previous engagements. The role will be fully remote, and incorporates AD HOC working arrangements. Key skills: * Strong experience surrounding Oracle Service Cloud and incident application * Extensive experience using/supporting Oracle Service Cloud in previous engagements * Strong Technical and hands on capability with Oracle Service Cloud * Ability to … how the clients OSC is used to support the general running of the organisation * Previous experience of utilising the Oracle Service Cloud as an incident management tool, to effectively identify bugs and resolve issues * Ability to apply and run system updates Interested? Please submit your updated CV to more »

6months+ Our client has an opportunity a CyberArk SME to join on an initial 6 month contract. The CyberArk technical resource is responsible for management and support of the PAM estate. The role manages the execution of project/product cybersecurity elements across cross-portfolio programs and services. Tasks … control. * identifying and onboarding (DNA scan/Account discovery module)of privileged accounts into CyberArk across all the platforms. * Understanding the current privileged access management status within the IT environment. * Management of the delivery of cybersecurity projects within agreed scope, cost and timescale * To work independently or as … of the tool (Essential) * Experience in defining PAM processes and role definition with knowledge of native access control mechanisms. (Essential) Desirable skills: * Identity Access management (IAM) experience (desirable) * Experience in creating detailed work breakdown structure for PAM implementation. (desirable) * Experience in working on multiple projects with broad scope, ambiguity more »

ATT&CK and CIS. * Legal and Regulatory Understanding: Familiarity with laws and regulations related to cybersecurity, such as GDPR, CCPA, or HIPAA. Skills * Personnel Management * In house training of personnel. * Stakeholder engagement * Risk Management * Threat Hunting * Threat Analysis * Use of vulnerability management tools * Malware reverse engineering * Detection … rule engineering * Incident Management * Alert Triage * Crisis management Experience * Extensive working experience in a live SOC environment * Line management experience. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to more »

contract Rate: £78ph UMB (Inside IR35) Job specification: Our client is looking for a security engineer with expertise in developing and maintaining product security management systems for defence and government customers. This position will report to the Head of Product Security and will take responsibility for all security aspects … cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with … Security Accreditors and Security Assurance Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques and liaising with more »

cost estimates in support of product bids, services and proposals. * Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. * Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. * Liaison with … Security Accreditors and Security Assurance Coordinators in support of security accreditation. * Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. * Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques and liaising with … penetration test results and preparation of remedial action plans. * Prepare and implement through life support and maintenance for product security including vulnerability and patch management plans * Lead security incident management teams during incident/crisis situations in conjunction with Head of Product Security * Review and maintain more »

Workday Financials, Workday Adaptive, Coupa, Dell Boomi, Longview and Navan. For the systems above, you will be managing the delivery of security audits, access management, release management, and key rotation. Partner with the Finance team to improve existing systems and processes. Be the ambassador of change, able to … of a team across multiple systems. Own the roadmap of change and implementation for the team while periodic and BAU tasks continue. Owning the incident management across all Finance systems, be the first point of contact. Experienced in finance transformation projects/programmes where you are implementing systems more »

/capability. Are you a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution? The role will involve incident management on our clients and escalations from 2nd line resources across multiple environments. Additional scope of responsibilities will include delivering infrastructure development and … testing of upgrades, patch management and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. A broad skill set, and experience base is desirable; but equally, if you regard yourself as a … support for hardware, software, and network issues and diagnosing and resolving complex technical problems efficiently, along with detailed investigations and diagnostics Responsible for the management and maintenance of virtualized and physical estate. Utilizing monitoring tools to analyze system performance and identify potential issues proactively. Responding to alerts and taking more »

/new patching requirements, rack identification and allocation, and preparation of patching sheets. Oversee device build and configuration activities including setting up console and management connectivity, extending data and VLANs, configuring rSeries, and deploying new certificates. Coordinate the migration phase, including service mapping, scheduling migration dates, conducting pre-migration … testing, and executing migrations with adherence to change management process. Handle incident management and resolution of any issues arising during or after the migration. Requirements: Proven experience in managing IT hardware replacements, preferably within financial services or other highly regulated sectors. Familiarity with F5 hardware platforms, particularly … the BIG-IP and LTM series. Strong understanding of data center operations, including device and network configuration, and compliance with security standards. Excellent project management skills and the ability to manage multiple tasks simultaneously. Strong communication skills for coordinating with internal teams and external vendors. more »

ensuring a quick resolution is achieved and accurate recording of activities is captured. Delivering excellent customer service they will on occasion support the Major Incident Management process. The role will be well suited to candidates who like to stretch themselves across a wide range of tasks and scenarios … skills. Ability to create, interpret and present data effectively. Sound level of technical WINTEL understanding. Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs; Experience working in a secure environment Managing Modern Desktops - MD 101 Microsoft more »

Job summary The System Analyst will be responsible for the maintenance and management of the Critical Care clinical information system (Metavision). Working closely with Clinicians, Nursing Staff, Heads of Nursing, and the Data Team, the Systems Analyst will oversee the day-to-day administration, development, and management … information system. The post holder will be expected to work with and support all other Trust applications as and when required. Key responsibilities include management of supplier contracts on behalf of the directorate manager, ensuring that the applications and systems are reliable, secure (confidentiality, integrity, accessibility) and up to … their responsibilities. IAAs must ensure that policies and procedures are followed, recognise actual and potential security incidents, consult with their Information Asset Owner on incident management and ensure that information asset registers are accurate and up to date. Key responsibilities: Maintenance of Information Asset Registers. Ensuring compliance with more »

in Bedfordshire, on a contract basis. Responsibilities of the Connected Car Tester position include: * Perform End to End system validation for connected cars * Raise incident tickets in the incident management system and track * Follow testing methods & procedures to ensure robust validation of the complete telematics systems * Conduct more »

efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and more »

point of contact. What I'll be doing - your accountabilities Skills required for the job * Highly professional customer service interactions * Create and maintain knowledge management * Close the loop with escalations and complaints * Complete up to 2nd line diagnostics including but not exclusive to router diagnostics * Provide SME function for … questions for the rest of the team * Proactively manage customer interactions and escalate as appropriate * Own and resolve of complex customer issues with little management support * Display role model behaviours within the roles and responsibilities of your role People accountabilities Experience you would be expected to have We expect … ahieve Cisco accreditation * Proficient IT Literacy * Managing complex technical customer issues - Mandatory * Experience of service * Good Knowledge of IT technologies - Mandatory * Experience of service management IT tools - Mandatory * ITIL4 Foundation - Preferred * Ability to obtain/retain security clearances relevant to the role and position * ISO27001 awareness Key decisions * Provide more »