timely and effectively to incoming support requests across various channels Communicate issues and opportunities received via support channels to the rest of the team Utilize external and internal task tracking tools to categorize the most significant issues affecting our community Utilize external and internal task tracking tools to highlight feature requests and future product improvements Review and iterate … upon our issuetracking dashboards Prepare and present reports to the team that shed light on our support system, issue resolution metrics, and commonly reported issues Update help documentation so that our community can find clear answers in a timely manner Identify opportunities for improvements across our apps, website, tools, and communication to provide our community with More ❯
their root, stepping back to understand the broader context. • You have a strong aptitude for trouble shooting and problem solving. • You maintain SLA's through the implementation of proactive issue detection and reporting. • You can setup and configure monitors to prevent prolonged outages. • You have a basic understanding of operating system administration. • You write and review accurate and complete … support procedures, system documentation, and issuetracking entries. • You show good judgment and instincts in decision making. • Able to prioritize in complex, fast-paced environment. Personal Expectations: • Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. • Adaptable: You undertake a variety of tasks willingly. You switch from complex More ❯
their root, stepping back to understand the broader context. • You have a strong aptitude for trouble shooting and problem solving. • You maintain SLA's through the implementation of proactive issue detection and reporting. • You can setup and configure monitors to prevent prolonged outages. • You have a basic understanding of operating system administration. • You write and review accurate and complete … support procedures, system documentation, and issuetracking entries. • You show good judgment and instincts in decision making. • Able to prioritize in complex, fast-paced environment. Personal Expectations: • Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. • Adaptable: You undertake a variety of tasks willingly. You switch from complex More ❯
translators (TLE, BizLink preferred) Hands-on experience with OpenText EDI platforms Familiarity with VANs, EDI mailboxes, and communication protocols (AS2, FTP, TCP/IP, HTTP) Experience supporting customers directly: issuetracking, escalation, resolution Excellent troubleshooting, communication, and stakeholder management skills. Why consider this role? A great opportunity to develop global experience and have a big impact within the More ❯
translators (TLE, BizLink preferred) Hands-on experience with OpenText EDI platforms Familiarity with VANs, EDI mailboxes, and communication protocols (AS2, FTP, TCP/IP, HTTP) Experience supporting customers directly: issuetracking, escalation, resolution Excellent troubleshooting, communication, and stakeholder management skills. Why consider this role? A great opportunity to develop global experience and have a big impact within the More ❯
Glasgow, City of Glasgow, United Kingdom Hybrid / WFH Options
Akkodis
translators (TLE, BizLink preferred) Hands-on experience with OpenText EDI platforms Familiarity with VANs, EDI mailboxes, and communication protocols (AS2, FTP, TCP/IP, HTTP) Experience supporting customers directly: issuetracking, escalation, resolution Excellent troubleshooting, communication, and stakeholder management skills. Why consider this role? A great opportunity to develop global experience and have a big impact within the More ❯
Glasgow, Lanarkshire, United Kingdom Hybrid / WFH Options
Akkodis
translators (TLE, BizLink preferred) Hands-on experience with OpenText EDI platforms Familiarity with VANs, EDI mailboxes, and communication protocols (AS2, FTP, TCP/IP, HTTP) Experience supporting customers directly: issuetracking, escalation, resolution Excellent troubleshooting, communication, and stakeholder management skills. Why consider this role? A great opportunity to develop global experience and have a big impact within the More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Akkodis
translators (TLE, BizLink preferred) Hands-on experience with OpenText EDI platforms Familiarity with VANs, EDI mailboxes, and communication protocols (AS2, FTP, TCP/IP, HTTP) Experience supporting customers directly: issuetracking, escalation, resolution Excellent troubleshooting, communication, and stakeholder management skills. Why consider this role? A great opportunity to develop global experience and have a big impact within the More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Akkodis
translators (TLE, BizLink preferred) Hands-on experience with OpenText EDI platforms Familiarity with VANs, EDI mailboxes, and communication protocols (AS2, FTP, TCP/IP, HTTP) Experience supporting customers directly: issuetracking, escalation, resolution Excellent troubleshooting, communication, and stakeholder management skills. Why consider this role? A great opportunity to develop global experience and have a big impact within the More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Baltic Apprenticeships
Typical Day in the Job: Handling first-line IT support tickets related to hardware, software, Microsoft 365, and cloud platforms. Collaborating with second-line support on complex troubleshooting and issue resolution. Diagnosing and resolving basic network connectivity issues, escalating where needed. Assisting with the setup, configuration, and maintenance of laptops, desktops, and other IT equipment. Participating in security training … and supporting the enforcement of internal IT security policies. Communicating clearly with team members and end users to ensure effective support and issue tracking. You will be trained and mentored on the job and supported by the expert team at Baltic Apprenticeships. Desired Qualities, Skills, and Knowledge: Confident communication and a proactive, customer-focused mindset. A real interest in More ❯
The Change Partners - Global talent specialists for a connected world
Key responsibilities: Define end-to-end system integration test deliverables for ORAN Vendors. Develop test reporting criteria with stakeholders to maintain customer dashboards for all testing processes, reporting and issue tracking. Agree test scope and specification reports for testing, which are provided by ORAN vendors. Optimise the test execution plans across vendors and ensure optimal paths are used. Own More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Hays Technology
Strong stakeholder management experience, as well as the ability to work cross-functionally with Markets Operations and Compliance teams and Technology partners across regions. Excellent documentation, process mapping and issue tracking. Familiarity with global and European market infrastructure (CCPs, CSDs, custodians) and industry groups (e.g. ISDA, ICMA, AFME) is a plus. What you need to do now If you More ❯
Employment Type: Contract
Rate: £700 - £750/day £700-£750 per day Inside IR35 via Umbrella