deployment Good verbal communication: ability to communicate to all levels Good written communication: concise and accurate call logging, documentation, and email correspondence Good time management/organisational skills Work well as part of a team or independently Driving licence essential to provide support across the large site and surrounding … satellite sites Desirable skills/qualifications: Microsoft Windows 7/10 training and certification Active Directory management Understanding of SCCM Understanding of Mobile Iron or similar mobiledevicemanagement platforms Understanding of McAfee EP As an employee you will benefit from: Flexible benefits including, medical more »
ISO27001 Good problem-solving, analytical and decision-making skills, with the ability to determine the approximate impact of each issue quickly Excellent people (user) management and time management skills, with the ability to plan and prioritise workload Experience in supporting and continuously improving an IT Service function and … SDWAN and firewall technologies, ideally support worldwide locations including China and USA Experience with Office 365 product suite, including Teams, SharePoint, Unified Communications, and MobileDeviceManagement Ideally, experience in supporting remote and agile workers, including locations in China and the USA Experience in supporting engineering user … environments is desirable; CAD (Catia/SolidWorks), Altair Hyperworks, and SmarTeam document management A work toward building effective relationships with stakeholders in a medium-scale organisation Effective support of major service incidents Enabling file shares via DSF permissions Strong working knowledge of security best practices and how these can more »
and network services What you'll need to succeed Proficiency in Active Directory and M365 Suite: A solid understanding of Active Directory administration, user management, and group policies. Familiarity with Microsoft 365 applications, including Exchange Online, SharePoint, and Teams. Knowledge of Azure (Desirable): While not mandatory, experience with Microsoft … Azure services can be a valuable asset. Understanding Azure AD, virtual machines, and cloud infrastructure will enhance your capabilities. Experience with MobileDeviceManagement (MDM): Managing mobile devices (iOS, Android) within an organisation is crucial. Familiarity with MDM tools such as Intune. Service Desk Software Proficiency more »
Wimbledon, Trinity, Greater London, United Kingdom
VIQU Limited
printing etc. This support involves a mix of desk side and remote, all delivered with a focus on exceptional customer service following IT service management principles. The successful IT Support Engineer will record, prioritise, track, and monitor support requests using service desk tools until resolution, escalating to the IT … configurations. - Utilising Microsoft Operating Systems like Windows 10 and 11, alongside relevant applications. - Implementing and managing Office 365 Suite, OneDrive, and SharePoint solutions. - Administering MobileDeviceManagement (MDM) for mobile devices. To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact more »
Weston-Super-Mare, Somerset, South West, United Kingdom
Reed Technology
administering and maintaining corporate LAN Experience in the areas of Network Designing and Implementation Maintenance of the network infrastructure Routing/Cabling/Switching Mobiledevicemanagement/device policies If you have the essential skillset, please reply with your CV ASAP. more »
the shift operations, providing leadership and direction to an IT team of 24x7 Support Engineers. Looking for someone with strong ITIL, incident escalation and management, serve as the first point of escalation for complex incidents. You will coordinate with engineers to ensure efficient and timely resolution, maintaining high service … levels. As the team lead you will look at schedule management, organising and managing the shift rota, to ensure optimal staffing levels across all shifts to maintain uninterrupted service. This will include handling shift changes, leave requests, and cover arrangements to ensure a balanced workload. Performance monitoring, monitor system … where you can make a difference, building a solid team in a collaborative environment. Tech stack currently supported but not limited to: Policy & Procedure management Required Experience Patching, patch management Windows 10/11 Office 365 suite Windows Server 2016 to 2022 Active Directory Administration VMware Horizon, ESXi more »
Incident or Problems. Coordinate with Cognizant’s PCaaS partner/vendor. Manage HAM/SAM process for Client Devices as per agreed process. Assets management, reconciliation and disposal coordination. Manage Monthly/Weekly reporting to Client and Cognizant governance. Manage or oversee, as appropriate, all IMAC for all EUC … included within the Services provided by Provider, is a Client-retained function, or is provided by a third party). Dispose of the EUC Device in a manner that is in compliance Client-specific policies and procedures. Make sure Field Service team have dedicated on-site Provider Personnel who … End Users during local business hours as further defined in the Client ITSM Tool; Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, projectors, Provide the vendor managementmore »
level of professional responsibility. Maintain a professional demeanour. Skills & Experience Required: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 MobileDeviceManagement Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers more »
level of professional responsibility. Maintain a professional demeanour. Skills & Experience Required: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 MobileDeviceManagement Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers more »
Windows Server 2016/2019/2023, MAC OS operating systems, FSMO roles, Active Directory, Virtual Infrastructure technologies - Hyper V, VMWare, Exchange. MDM systems (MobileDeviceManagement), WLAN * Basic understanding of various backup technologies, Firewall exposure - SonicWALL, WatchGuard, Cisco, LAN - Cisco, Dell * Have a Passionate, Proactive and more »
Burton-On-Trent, Staffordshire, West Midlands, United Kingdom
Experis
ServiceNow etc), Password Resets, Win 10/11, 0365, D365 Troubleshooting Active Directory, SCCM, Intune, S upporting end user devices (Desktop, Laptops, Printers, Tablets, Mobile Phones. On site 5 x per week on Burton upon Trent, Staffordshire £22,000pa to £25,000pa + Benefits - Permanent Role | Full Time This … where possible or assigned to next resolving group in a timely manner Provide a professional and high-quality customer support service adhering to service management principles Remote and in person support using windows administration and mobiledevicemanagement tools. Administration and support of solutions such as … Active Directory, Office365, D365, Outlook and Exchange Troubleshoot desktops, laptops, tablets, mobile phones and other end user peripherals for any hardware, software or network issues Create/disable/update user and system accounts; permissions, unlocks, password resets and group creation/assignment in accordance with security policies and more »
ideally MSP or educational sector). Excellent design documentation skills Client focussed Confidence/willingness to make decisions; exhibit sound and accurate judgement. Quality management - ability to look for ways to improve and promote quality Strong troubleshooting ability Windows 10, 11 & Mac OS Networking: LAN, WAN, VPN, VLANs, Switches … Managed WIFI, Firewalls and Routers Microsoft 365 and Azure with MobileDeviceManagement including Intune and JAMF VoIP Phone Systems Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies Server 2016 onwards, Active Directory, SCCM more »
You'll have the opportunity to lead the day-to-day management of all Modern Workplace department, providing services to c.100k users across four regions. You'll lead on all strategy and provide insight on the best solutions and security to meet the growing demands of the organisation. You … are managed, monitored, and secured in accordance with latest controls and standards. Provide leadership and guidance to the Modern Workplace team, ensuring the successful management of BAU and project work. Providing solutions across all IT departments to support projects and future technologies. MobileDeviceManagement (MDM … Implement and configure MDM policies using Microsoft Intune or other EMS tools to manage and secure mobile devices across various platforms. Constant review of cloud infrastructure costs and implement improvements to optimize them. Working closely with other ITSM, Applications and Cyber teams to ensure there is a coordinated approach more »
About Us UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of … join our dynamic team. This pivotal role will initially focus on the seamless orchestration of our IT operations, ranging from Microsoft technologies to supplier management and strategic initiatives. As a key player in our journey, the chosen candidate will be instrumental in shaping our internal IT landscape. Anticipating our … and billing support, ensuring financial alignment. Manage supplier relationships and licensing for optimum operational efficiency. Drive the meticulous execution of laptop builds, ensuring each device is a productivity powerhouse. Facilitate seamless onboarding for new hires and handle the departure process with grace for leavers. Be the go-to for more »
Cambridge, Waterbeach, Cambridgeshire, United Kingdom
Polytec Personnel Ltd
VMWare) * Supporting NetApp storage (NAS/SAN) * Backup solutions (Veeam) * Microsoft Exchange or Exchange Online administration * Experience of deploying and managing Office 365 and Mobiledevicemanagement Please contact us as soon as possible for more details or apply below more »
e.g. Bash) are expected. Configuring, securing, monitoring and supporting the network, dealing with connectivity issues. Computer hardware and software; PCs, laptops, servers, printers, scanners, mobile devices, networking equipment, Wi-Fi, structured cabling, projection and AV equipment, IP telephony, Windows and Mac-OS MySQL/MariaDB/MSSQL database maintenance … of IT security standards and practice Single Sign on (SSO) e.g. SAML integration on Azure AD/Entra Desirable Skills and Experience of: Managing mobiledevicemanagement (MDM) for devices such as IPads Moodle platform upgrades, support and PHP tweaking Raspberry PI devices SMTP relay smart hosts … questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solution Good time management skills Flexibility with out of hours work is essential. The ideal candidate will have experience gained within a similar position and be self-motivated more »
faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates. What you’ll do: Handle incoming incidents and service requests referred by the … assist resolution where necessary. Escalate and progress the severity of support issues as required. Ensure that all relevant information is recorded in the Service Management system and kept up-to-date. Work with other members of the team on a rota basis to ensure the IT Support team is … IT project-related work as required. Provide support and assistance during major incidents as required. Ensure familiarity and compliance with the UK IT Risk Management process and procedures and undertake IT Risk training and awareness as required. Reasonably work at any UK location as the business requires in order more »
vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure as requested. Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365 … in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite Knowledge of VMware, Citrix, MDM (MobileDeviceManagement), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS). Impeccable verbal/written communication. Exhibit more »
Richmond House, Leeming Bar, Northallerton, North Yorkshire, England Hybrid / WFH Options
R&R ICE CREAM UK LIMITED
remote support Deployment, configuration, operation and maintenance of hardware and software including workstations, servers and networking equipment Computer and Laptop preparation using MS SCCM MobileDeviceManagement of Android and iOS devices using Microsoft Intune Active Directory administration of user accounts and permissions EntraAD/Office … administration of licenses, Exchange mailboxes, SharePoint and Teams Maintain Infrastructure applications such as SolarWinds, Cacti & Asset Management Further training via an Apprenticeship scheme Training Level 3 Information Communication Technician Apprenticeship An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. Potential for full more »
Greater London, England, United Kingdom Hybrid / WFH Options
Singer Capital Markets
IT Infrastructure Team Leader and the end user support team. Key Responsibilities: Ongoing improvement of cyber security controls including patching, firewalls, SIEM and incident management tools. Day-to-day administration of servers in an IaaS hosted platform, including full virtual desktop infrastructure via Citrix, backup & replication, task monitoring and … Linux system administration and patching of open-source tools and vendor appliances. Cisco networking & telephony, including all routers, switches, firewalls, and WiFi access-points. Mobiledevicemanagement for BYOD and company Apple devices. Responsibility for Change Control, Disaster Recovery & Business Continuity documentation and execution of a full … 1st & 2nd line engineers. System monitoring, daily system checks, patching, and maintenance. Collaborate closely with all infrastructure vendors. Example Projects: Implementation of improvements to mobile working and ongoing enhancements to DLP tools. Migration of data, services, and applications from hosted to hyperscale cloud solutions. Work with Business Analysts to more »
with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. … Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is … articles. To work collaboratively across the IT environment and with customers to ensure delivery of the IT programme of work identified in the Change Management process and IT Roadmap. To deliver the ITSM functions within the IT Service Desk ensuring that services and support are available during service operational more »
Chesterfield, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
TPXImpact Holdings Plc
onto internal systems, considering access rights, roles and permissions. Provide Hardware support to end users, including the configuring on new equipment. Contribute to the management of the Software Asset Register (SAR) and Hardware Asset Register (HAR). Work to consistent standards for management of our portfolio of cloud … Experience Previous experience providing 1 st line support Knowledge of MacOS, Windows 10/11 and 365 Hardware support including Mac devices Asset register management Experience (Nice to have) Previous experience working in a Cyber Essentials+/ISO Certified environment Mobiledevicemanagement tools including Jamf more »
reliability. This is working in the defence and security industry so there are exciting projects coming live all the time. Responsibilities will include: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if … required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks. Monitoring and Troubleshooting Documentation Communication Continuous Improvement You will have extensive, recent commercial IT Support, covering 2nd line and 3rd Line duties. Technologies include but not …/11 Office 365 suite Windows Server 2016 to 2022 Active Directory Administration VMware Horizon, ESXi & vSphere Enterprise Cloud Platforms – Azure/AWS MobileDeviceManagement Solutions Software/Hardware Infrastructure Patching End User Hardware - Laptops/Thin Clients Enterprise Backup Solutions Anti-Virus Solutions Networking Fundamentals more »
SharePoint Online, and Teams administration. Understanding of PowerShell scripting - desirable Experience with Windows Server 2016, 2019, and newer versions. Familiarity with Microsoft Intune for mobiledevicemanagement and endpoint security. Knowledge of Microsoft Azure services and administration. Experience in SharePoint administration. Ability to work with cloud-based more »
Luton, England, United Kingdom Hybrid / WFH Options
Gamma
A bit about us Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets. Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on … user authentication, access controls, and privilege management. Managing and maintaining endpoint security solutions, including endpoint protection platforms (EPP), endpoint detection and response (EDR), and mobiledevicemanagement (MDM) using Microsoft Intune. Developing and enforcing Data security/Application security policies, standards, and procedures across the organisation. Ensure … with Microsoft Intune, Azure Active Directory, Azure Security Center, and other Microsoft security solutions. Strong understanding of network security, endpoint security, identity and access management, and data protection concepts. Experience with security compliance frameworks (e.g., NIST, ISO 27001, GDPR). Excellent analytical and problem-solving skills. Effective communication and more »