failover, and resilience strategies Maintain accurate architecture diagrams, media flow designs, and failure-mode documentation Integrations & Ecosystem Troubleshoot complex integrations involving: Salesforce CTI, APIs, OAuth, and data synchronization Microsoft Dynamics CRM integrations Act as the technical liaison between: Genesys vendor support Network, voice, SBC, and carrier teams Salesforce … media paths Deep hands-on expertise in: SIP, RTP, WebRTC, BYOC, SBCs, and carrier interconnects Salesforce CTI and Microsoft Dynamics CRM integrations REST APIs, OAuth, JSON, webhooks Proven experience leading P1/P2 incident bridges and cross-team resolution Strong experience in large enterprise or MSP/RU environments Ability ...