Technical Product Specialist (TPS) - Performance
- Hiring Organisation
- TikTok
- Location
- London, United Kingdom
- Salary
- £ 55 K
Role OverviewAt Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, Japan, China, London and multiple locations … operations teams, PMs, and RDs, helping identify, investigate, and resolve delivery performance problems in a structured way.The role covers ticket investigation, customer feedback analysis, product support enablement, knowledge base development(runbook/SOP), and dashboard maintenance. It is suitable for candidates with 2-5 years of experience in customer ...