Dynamics 365 Contact Center & Customer Service Functional Architect
- Hiring Organisation
- KPMG UK
- Location
- City of London, London, United Kingdom
Center capabilities and Power Platform. Support functional testing, UAT preparation and defect triage. Remain actively involved through go‐live and early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous … Customer Service and/or Contact Center solutions in a functional role. Solid understanding of service operations and contact centre processes, including case management and interaction handling. Experience designing omnichannel journeys, queues, routing and agent experiences. Comfortable leading workshops, documenting requirements and producing functional designs. Experience supporting configuration, testing ...