Service Desk Analyst
- Hiring Organisation
- Michael Page Technology
- Location
- London, South East England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £200.00 - £201.00 per day
mobile devices Troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint Diagnose and resolve issues across endpoint management platforms such as Intune and SCCM Support video conferencing technologies and collaboration tools Conduct structured troubleshooting using logs, event viewers, system tools, and device management platforms Manage and coordinate escalations while … enterprise support experience across Windows 11, macOS, and iOS devices Proven troubleshooting experience with Microsoft 365 applications and services Hands-on experience with Intune, SCCM, device compliance, and application deployment Familiarity with ITSM platforms, ideally Jira Service Management Strong ticket management, prioritisation, documentation, and SLA awareness Excellent communication and customer ...