51 to 75 of 445 SLA Jobs in England

as part of a wider team across the business. A 'can do' attitude and be able to work within the timescales set through the SLA's. The ability to design and provide solutions to a wide range of complex problems. A passion for the environment and being a force for more »

the UK Server Infrastructure. Ensure all Server Hardware and Software issues are efficiently managed through to resolution. Prioritise and escalate faults accordingly. Ensure that SLA's and KPI's are adhered to. Provide L2/L3 Support and technical guidance to Local IT in the UK and Europe region, also more »

and paper records, maintain site log books Maintain good working relationships with the customer, office, Helpdesk Support the achievement of contractual KPI's and SLA's Carry out general maintenance and good housekeeping practices Maintain adherence to both customer and internal policies and procedures Hours of Work Monday Friday 8am more »

Job Summary e-volve are seeking a Senior Network Engineer to join a fantastic team based in Darley Abbey Mills, Derby. You will need to have experience of networking including voice and data solutions. You will also need to be more »

1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of more »

managing your workload efficiently, and gaining valuable experience across different industries, both remotely and in person. Responsibilities: * Efficiently manage multiple open tickets while meeting SLA thresholds. * Provide technical support for IT hardware and software used by end-users. * Take ownership of incidents, requests, and problems, conducting thorough diagnostics. * Perform regular more »

managing your workload efficiently, and gaining valuable experience across different industries, both remotely and in person. Responsibilities: * Efficiently manage multiple open tickets while meeting SLA thresholds. * Provide technical support for IT hardware and software used by end-users. * Take ownership of incidents, requests, and problems, conducting thorough diagnostics. * Perform regular more »

service at all times. The successful candidate will have a real focus on delivering exceptional outcomes, managing all service issues in line with company SLA's as a minimum requirement. This is a hands-on role that requires excellent attention to detail, problem-solving skills, and a solution-focused approach. … senior level when necessary * Maintain a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA What you bring: The ideal candidate for this Customer Service Advisor position brings along excellent attention to detail coupled with superior problem-solving skills. Your more »

resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident … Manager Schedule/Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for more »

follow-ups, customer meetings to adjust payments and also make sure projected monthly revenue is achieved. Provide internal analysis and reporting on service performance, SLA, and KPI performance. Take up assigned service projects for entire region as required including Machine update program, Cybersecurity etc. Provide regular customer facing performance and more »

Learning how to handle telephone support calls as well as incoming helpdesk emails - Managing the helpdesk system, ensuring all calls are handled within appropriate SLA timescales in accordance with the clients contracts - Manage the support ticket queue - Working on resolving the first line support where capable and working with more more »

Service Desk Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings and mortgages more »

members. Blend technical expertise with managerial acumen to drive excellence in service delivery, employee development, and operational efficiency. Directly manage employee appraisals, recruitment efforts, SLA compliance, and round-the-clock support schedules. Key Responsibilities: * Champion our clients Quality Management system, ensuring adherence to procedures and consistently high service levels for … or send your CV to ( tom . craig @ nextech - group . co . uk ) IT Manager - technical - Windows - MCP - MSP - Service Desk - IT Support - SLA - ITIL - KPI - Team Management more »

come from a networking background. '€¢Excellent understanding of Service Management principles and Service Level metrics. '€¢Proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships within a service management type role. '€¢Sound technical knowledge and understanding of IT/Network/Communications more »

Ideally 2-3yrs experience. Key Responsibilities: Manage tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required for the ticket; Liaise directly with the customer to resolve issues more »

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring more »

Jira job notes and confluence support documentation Following helpdesk procedures and policies Ordering, recording, configuring, and distributing peripherals Ensuring that the Service Level Agreements (SLA) are always adhered to Remaining up to date with the latest technologies and platforms Other duties may include disposal of old equipment and administration of more »

and production system. Provide the maintenance and monitoring of an on-premise security system. Be responsible for resolving faults and meeting response/fix SLA’s. Provide support to G4S engineers and contractors. Follow support procedures and policies, maintain and adapt documentation to reflect system and operational changes. Be responsible more »

L2 IT Infrastructure Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst providing strategic technical guidance (acting as an escalation point for the Service Desk team members and projects assignment). Skills Experience of working on more »

support to troubleshoot issues and problems with equipment and/or systems. Providing end-user technical support, workarounds and resolutions within Service Level Agreements (SLA’s). Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as more »

management Provision of 3rd line services within the Service Desk resolving escalated incidents in a timely and efficient manner in accordance with the Helpdesk SLA’s Providing technical expertise on all IT related matters assisting the Infrastructure Manager where necessary Review systems architecture and security, reviewing new technologies and recommending more »

requirements. Assist with IT financial costs including invoice approval, costing, managing and report on IT resources and budgets. Review and report on ITRS Infrastructure SLA and status. Recommend and implement necessary IT Infrastructure policies, standards, procedures, and guidelines. Responsible for all IT required backups Assist with internal and client IT more »

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer more »

a range of professional groups within a large, complex environment Experience of effectively leading, developing, managing and motivating a team Working in a Service Level Agreement driven environment to achieve Key Performance Indicators and Quality Standards Designing, implementing, monitoring and reporting service KPIs to effectively manage performance Experience of developing more »

a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to SLA targets Desirable Experience with MDM tools for MacOS and iOS such as JAMF, Okta or Addigy MSP or Financial Services experience Relevant certifications from vendors more »