13 of 13 Senior Service Delivery Manager Jobs

Senior Service Delivery Manager Package: Competitive Location: Manchester Law Debenture is a rare proposition; an Investment Trust with a 135-year pedigree, supported by a wholly owned portfolio of professional services businesses. LawDeb is an unusual and exciting proposition; on a dayto-day basis they are … depth of knowledge. As part of their exciting growth plans an opportunity exists to join one of their independent key business entities in a Senior Service Delivery Manager role, where you will be responsible for delivering an extensive range of corporate secretarial and governance services to … that their clients legal entities are compliant with local requirements. You will lead a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a More ❯

with creative, passionate, energetic, and friendly people, we would love to hear from you. The role and what you'll be doing daily: Our Service Delivery team is expanding, and we are looking for a dedicated Senior Service Delivery Manager to join our dynamic … on being a trusted partner for organizations seeking top-notch IT support. Our commitment to quality and customer satisfaction sets us apart. As a Senior Service Delivery Manager, you will manage and deliver all contracted services for our valued customers, ensuring services meet high standards and … exceed expectations. You will: Customer Relationship Management: Lead and develop strategic relationships with customers, ensuring delivery against SLAs and Service Improvement Programmes. People Management: Support and guide field/on-site staff, Service Desk Engineers, and Service Management Office staff. Promote personal and career development for More ❯

with consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for an Service Delivery Manager to join our team in The Netherlands! About the Role The Service Delivery Manager (SDM) ensures the … seamless and high-quality delivery of IT services across Getronics' portfolio, with a primary focus on Cloud, Security, and Service Desk solutions. This role is responsible for operational governance, SLA adherence, and customer satisfaction while optimizing service performance and financial efficiency. The SDM will work closely with … customers in the Netherlands, internal teams, and third-party providers to uphold service excellence and ensure contractual commitments are met. Key Responsibilities: Operational & Service Management Ensure SLA achievements and continuous improvement plans Act as a key escalation point for incident resolution and service performance issues Drive service More ❯

Join us in this role where you'll work within our IT Service Delivery Management team, focusing on ensuring high customer satisfaction, stable operations, and continuous improvements by continuously engaging in close dialogue with our global stakeholders. As part of building relationships with the Ørsted business and our … anchoring issues in our agile Product Lines. Ultimately, you will be instrumental in connecting the Ørsted business with IT. Welcome to Center of Excellence Service Delivery Management You'll be part of our global Service Delivery Management team where you, together with your colleagues, will be … a part of a cross-functional, global team consisting of service delivery managers and service transition managers. As part of the global team, your focus area will be on UK operational hubs at the west coast in collaboration with colleague taking care of the east coast and More ❯

United Kingdom , Cirencester Full-Time Closing Date: 04/24/2025 Senior Account Service Delivery Manager Summary of Position Reporting to the Regional Head of Service - EMEA within Procurri's Third Party Maintenance tower. The role will be to deliver a customer service experience that provides high levels of excellence and satisfaction. You will work closely with multiple service delivery teams, including the NOC, engineers, technical support, logistics, transition, and planning. On a day-to-day basis you will drive service delivery and improvements and be a customer … will not be limited to this as this is a proactive position where improvement and success is both measured and rewarded: Facilitate communication and delivery of services to key clients reporting on company performance to the defined agreement. This will include reporting of SLA metrics to key customers and More ❯

network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with. Role Overview We are looking for a Senior Service Delivery Manager to join our high calibre team responsible for delivering an extensive range of corporate secretarial and governance services … legal entities are compliant with local requirements. You will be responsible for leading a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a … developing and growing team. Main Responsibilities Overall responsibility Service: monitoring performance, ensuring targets are met, and enhancing client experience. Finance: leading enhanced financial performance, including reducing spend, increasing revenue, and utilising data for accuracy of reporting. Operations: ensure processes are understood and embedded, introduce managed change projects, and seek More ❯

Ready to take ownership of service delivery and build something better? London (Hybrid)/Outside IR35/6 Months/£450 - ITIL, MSP, Service Excellence We’re hiring a contract Service Delivery Manager to join a fast-paced MSP environment — someone who doesn’t … just manage services, but actively improves them. This is your chance to take the lead, shape new processes, and drive operational excellence across IT service delivery. What you’ll be doing: Leading daily service delivery across multiple accounts Building and refining IT service processes and frameworks … Managing SLAs, KPIs, and ensuring high service standards Acting as the go-to between tech teams and business stakeholders Championing continuous improvement and service excellence What we’re looking for: Strong experience in service delivery (MSP or enterprise background) Great communicator and confident stakeholder manager More ❯

Ready to take ownership of service delivery and build something better? London (Hybrid)/Outside IR35/6 Months/£450 - ITIL, MSP, Service Excellence We’re hiring a contract Service Delivery Manager to join a fast-paced MSP environment — someone who doesn’t … just manage services, but actively improves them. This is your chance to take the lead, shape new processes, and drive operational excellence across IT service delivery. What you’ll be doing: Leading daily service delivery across multiple accounts Building and refining IT service processes and frameworks … Managing SLAs, KPIs, and ensuring high service standards Acting as the go-to between tech teams and business stakeholders Championing continuous improvement and service excellence What we’re looking for: Strong experience in service delivery (MSP or enterprise background) Great communicator and confident stakeholder manager More ❯

ManTech seeks a motivated, career and customer-oriented Senior Service Delivery Program Manager to join our team in the DC, Maryland, and Virginia (Northern) DMV are a . In this role you will oversee the execution of related and overlapping activities under the task order, ensuring … and track outcomes of the value stream Work closely with the Watch Officer, operations teams, and others to maintain focus on key requirements and service delivery opportunities and issues Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyz e third-party … as well as internal processes, and creating strategies for service delivery optimization Review and track ticket processes and metrics , working closely with functional leads ensuring tickets are closed properly and efficiently , identifying trends, highlighting risks, and working with the team to develop and implement mitigation approaches. Develop, track More ❯

Programme, working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical … scientific, and analytical staff as part of the Vaccination and Immunisation Division to contribute to the safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and … challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An More ❯

in London, we have seven office locations around the world with clients across four continents. What you'll do and what we offer The Senior SDM manages client relationships, ensures service excellence, and drives business growth. They lead teams, oversee service delivery, and act as a … trusted advisor, meeting SLAs/KPIs and resolving issues proactively. Key Responsibilities : Onboard clients, manage expectations, and serve as an escalation point. Ensure service alignment with business goals and identify upsell opportunities. Lead teams, approve deliverables, and maintain SOC compliance. Manage risks, forecast resources, and drive operational excellence. We … product knowledge, proactive risk management, and commercial decision-making. Effective communication, team leadership, and alignment with company culture. Key Skills and Qualifications: ITIL-certified Service Management professional (v3/v4, intermediate/expert preferred). Proven under pressure, adept at managing client and internal expectations. Mentors Service Delivery More ❯

Job Description: Monitor, improve, and optimize support workflows, including ticket management, automations , escalation procedures, and service level agreements (SLAs). We are seeking an entry-level employee to join our team. If you are eager to learn and develop your skills, this position is ideal for you. Requirements: Willingness More ❯

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your More ❯