over 12,000 people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT ServiceDelivery Management will join the newly created IT Service Management function, will own the day-to-day execution … of ServiceDelivery and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across … Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative and effective approach to both ServiceDelivery and Major Incident Management. The Sr. Manager, Global IT ServiceDeliverymore »
ServiceDeliveryManagerServiceDeliveryManager - Canary Wharf - London/1 day per week office based - to £75,000 plus bonus to 13%, annual salary review to 10% and great benefits! - Package to @£83,000 Global client has a great opportunity for a ServiceDeliveryManager (with experience or an interest in cyber security) to be responsible for the successful running and further development of a predominately outsourced Security Operations Centre (SOC). You will provide line management of a small team and the responsibilities include recommending what resources are needed. … The ideal candidate for this role will have a 80/20 mix of ServiceDelivery and Security experience As a ServiceDeliveryManager you will prepare regular reports to Program Office and stakeholders on performance, development and opportunities of the GSOC. With Vendor management more »
The Associates are looking for an IT ServiceDeliverymanager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their … data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT ServiceDeliveryManager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or more »
Employment Type: Permanent
Salary: £60000 - £65000/annum Excellent Benefits including bonus
The Associates are looking for an IT ServiceDeliverymanager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their … data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT ServiceDeliveryManager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or more »
Islington, London, United Kingdom Hybrid / WFH Options
Context Recruitment
ServiceDeliveryManager - IT Managed Service Provider Hybrid working London ServiceDeliveryManager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional ServiceDeliverymore »
North London, London, United Kingdom Hybrid / WFH Options
Context
ServiceDeliveryManager - IT Managed Service Provider Hybrid working London ServiceDeliveryManager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional ServiceDeliverymore »
IT ServiceDeliveryManager (Security Operations) | 2 days a week on site |Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: ServiceDeliveryManager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation … Negotiation | Client Relations | People Management The successful candidate will lead a service focussed approach to servicedelivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced ServiceDelivery experience, relationship management and 3rd more »
ServiceDeliveryManager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced ServiceDelivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. … This role is central to managing and optimising relationships with outsourced IT service providers, ensuring these partnerships deliver exceptional value, performance, and compliance with the organisations standards. Through a deep understanding of advanced ITIL practices, the SDM will craft servicedelivery frameworks that enhance efficiency, resilience, and … customer satisfaction. In addition, the SDM will play a pivotal role in the strategic management of outsourced delivery models. This encompasses rigorous vendor management, ensuring outsourced services are not only compliant with regulatory standards but also aligned with the organisations ethos of delivering secure, scalable, and forward-thinking IT more »
Job summary Practice Plus Group are currently delivering Integrated Urgent Care services in South West London , and are looking for a ServiceDeliveryManager to join our already busy team. In this role, you would be jointly working with the Medical Lead and Regional Manager to … provide an efficient and satisfying service to commissioners and patients alike, while also ensuring and improving on the high performance and morale of our multi-disciplinary teams. The ServiceDeliveryManager will be responsible for the out of hours and clinical assessment service within South … West London. You will also be actively monitoring and reporting on the service's performance and needs, working with budgets as well as using your skills to recruit, develop and lead both operational and clinical staff and their processes. This will include conducting appraisals and training, assisting in investigations more »
Network IT is currently recruiting for a ServiceDeliveryManager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and …/7 support offerings. The Role: This role is an excellent opportunity to build a career in ServiceDelivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of … contact within the account for ServiceDelivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem more »
career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of ServiceDeliveryManager, supporting delivery of our Subsurface Data Management services to existing Energy customers. We are looking for an experienced ServiceDeliveryManager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we are continually improving to meet their evolving needs whilst … developing the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At Sword, we are proud of more »
We have an excellent opportunity for a Client Services DeliveryManager – Global Immigration & Mobility Services, to join a leading international consultancy. Applicants must have experience in the following: Designing, creating, implementing and managing performance metrics Proactively building and developing innovative ideas Proven track record of ensuring the team … delivers an efficient and effective service to clients Strong IT skills and ability to create reports, graphs and other metrics Sound knowledge of global immigration and mobility processes Leading by example with their knowledge and problem-solving skills Desire to grow and develop in a fast-growing company Proactive … and ambitious attitude At the heart of our client’s success is their commitment to exceptional client service. As the Client ServiceDeliveryManager, you'll play a key role in enhancing client services, ensuring the delivery of efficient and effective solutions across operations. This position more »
of working and transitioning into a product-led organization at scale. Together, we are building a better BA. Job Description Purpose of the role Delivery of agile, efficient and resilient Group end-to-end services, for the relevant Operating Company (OpCo) Leadership of IAG Tech ServiceDelivery … transform and motivate existing teams and partners across the Group to deliver on this strategy Escalate cross-supplier areas that require improvement, providing Business Service specific input collaborating with the O&I Service Management Leads to review Provider proposed initiatives Work across Group and with third-party supplier … partners to ensure delivery to defined O&I strategies Identify evolving business needs, developing the supporting O&I strategy to drive innovation, concept assessments, risk analysis and ultimately business case development. Leveraging of any relevant OpCo business intelligence and insights Proactively lead the identification and execution of continual improvement more »
Corsham, England, United Kingdom Hybrid / WFH Options
Computer Network Defence Ltd (CND)
Role: ServiceDeliveryManager (Maternity Cover) Location: Hybrid & Corsham Clearance: BPSS Duration: Immediate to July 2025 Are you an experienced ServiceDeliveryManager? Do you have a knack for building rapport with clients? Does the prospect of working with talented Cyber staff excite you … Computer Network Defence (CND) are looking for a ServiceDeliveryManager to work with us on primarily our Blue Team services. The role will encompass everything from onboarding new client requirements, scoping and liaising with our technical staff to ensure that the necessary services are delivered in … as the bridge between the client and the technical team, ensuring that all elements necessary for success are in place before, during and after delivery of the services. CND have a reputation for excellence when it comes to both our technical ability and the customer service that is more »
Position Name: ServiceDeliveryManager Permanent Location: Remote + some travel to Civica and customer sites Skills: ITIL, Servicedelivery, relationship management, forecasting/budgeting, service management *** Current/Active SC Clearance is essential for this role *** About Civica: We’re Civica and we … will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. The ServiceDeliveryManager leads a portfolio of Civica Managed Services to maximise quality of Service and Customer satisfaction whilst ensuring that the … Service is delivered successfully against SLA and within target cost and margin. Responsibilities - Successfully managing teams of Service Engineers to deliver Services against SLA, according to contract and within agreed target margin to the requisite Quality standards Extensive customer engagement to ensure customer satisfaction is consistently met or more »
Dublin, City of Dublin, Republic of Ireland Hybrid / WFH Options
The Recruitment Company
in the heart of Dublin 2 that has been around for decades. A new position has been created in the team to improve their servicedelivery capabilities within the group. As a pivotal member of their IT department, the ServiceDeliveryManager will collaborate closely … with the Head of IT to ensure seamless IT support and servicedelivery, effectively meeting the needs of their customers. Key Responsibilities: Service Management: Enhance service levels through innovative Helpdesk strategies. Implement and refine service processes to maintain high performance. Manage End User device fleet … to align with business requirements. Develop and implement methodologies for exceptional service delivery. Anticipate future demands and enhance servicedelivery performance. Analyze processes for optimization, both internally and externally. Oversee projects and on-site AV facilities to ensure successful delivery. Create and implement end-user training programs more »
Shiremoor, England, United Kingdom Hybrid / WFH Options
Northern Powergrid
The Role An exciting opportunity has arisen for an enthusiastic ServiceDeliveryManager to join our Information Systems team. The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 … is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for a well-rounded ServiceDeliveryManager to lead and drive the incident management process and investigate problems in systems, processes, and services. We are looking for … somebody to manage the incident, capacity, event, and availability management processes, partnering with the Service Integrator to ensure that appropriate procedures and reporting mechanisms adequate information flow are in place. The ServiceDeliveryManager ensures that the root cause of a problem is resolved thus preventing more »
dnata Catering and Retail are seeking an experienced and dynamic IT ServiceDeliveryManager to oversee our shared services, manage or support relationships with Group IT significant local IT vendors, and support our businesses with IT-related tenders. The ideal candidate will be responsible for ensuring the … delivery of high-quality IT services to meet the needs of our organisation and stakeholders. There is an element of flexible working; in the office three days a week, with the rest of the time working from home. Role will involve travel between our UK offices and may involve … with: Internal: Global Team, Group IT, IT Leads, Senior Management External: IT Suppliers/Vendors What’s the purpose of role: Ensuring the seamless delivery of high-quality IT services within our organisation Overseeing shared services, managing relationships with prominent local IT vendors, and providing essential support in IT more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Invitise
We are seeking a ServiceDeliveryManager on an initial 3 month contract with the potential to extend for our public sector client based in Exeter to work from home with an expectation of attending the office - 1 - 2 days per month paying up to £500 per … inside IR35 depending on experience. This role requires Security Clearance (SC). The successful candidate will possess proven skills working with the following - Transforming Service Management Service Management - ITIL V4/IT4IT Data Governance Data Management ServiceNow CSDM ITSM Prince 2/Agile Improvement - identification methodology, SLA, OLA … UPC, Stakeholder Management Governance frameworks Budget Management Leading & management of staff Innovation & continuous Improvement ITIL Qualified Interested? Please apply below. ServiceDeliveryManager, ServiceDelivery, ITIL, SC, security cleared, public sector, transformation more »
ServiceDeliveryManager Job Type : Full Time, Permanent Location: Oxford Salary: £30,000 - £40,000 per annum Key Responsibilities You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards. Collaborate with the operations manager to address … build and maintain high-performing team and to foster a positive working environment. Co-lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes. Additionally, you will develop and present reports on servicedelivery performance to top management and the operations manager. … Facilitate effective communication between clients and the servicedelivery department, ensuring clarity and alignment of customer requirements and expectations. You will ensure that the delivery environment possesses the necessary technical skills and knowledge to meet client needs. Your focus will be on identifying areas for improvement and more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
Our established client is looking to recruit a ServiceDeliveryManager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the servicedelivery and service support processes deliver a 24/… availability of a customer booking service in an effective and cost-efficient manner. Duties: Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets. To increase market penetration and market share of company offerings & collections services To lead, develop and manage the ServiceDelivery team all who work remotely throughout UK - optimising individual performance towards agreed goals and objectives with the aim of providing an elevated level of service to clients. Responsibility for the development, performance, and delivery of the internal and external customer support for the organisation Take more »
Overview: Are you a visionary leader with a passion for delivering high-quality clinical services? Our client is seeking a dynamic and experienced Clinical ServiceDeliveryManager to lead their clinical team and drive excellence in patient care. If you have a proven track record of leadership … dedicated to delivering exceptional care and support to our clients and patients. They are committed to ensuring the highest standards of clinical excellence and servicedelivery in all aspects of our operations. If you are a dedicated healthcare professional with a passion for delivering exceptional clinical services and … driving operational excellence, we invite you to apply now! Responsibilities: Clinical Service Oversight: Collaborate closely with the senior management team to ensure all clinical elements of contracted services are met. Take responsibility for ensuring that our clinical team, both in-house and contracted clinicians, deliver services of the highest more »
Hertford, England, United Kingdom Hybrid / WFH Options
Premier Group Recruitment
Role: Information Technology ServiceDeliveryManager Skills: Office 365, Email, Exchange, Teams, LAN, WAN, RDS, VPN, Server infrastructure, understanding of Cloud server management, Media player deployment including software upgrades and enhancements, Planning and implementation of upgrades, Line management experience and liaising with internal stakeholders. We have a … an impressive range of clients spanning leisure, retail and hospitality. They are now looking to expand the team further by adding an Information Technology ServiceDeliveryManager to their ranks. This position is on a permanent basis. £55,000 – Technical Manager – Hertford (Hybrid) They have hybrid more »
Enterprise Services Lead Engineer/ServiceManager – Leeds – Up to £90,000 Focused on delivering a first-class service in the Entertainment and Sports space this team is growing again and we are delighted to represent them in their search for an Enterprise Service Lead Engineer. … someone who is a highly skilled and motivated individual. This role offers the opportunity to lead and mentor a team of IT professionals, drive service excellence, and ensure the delivery of high-quality IT services to support their goals and objectives. Key Responsibilities: • Lead and manage the Enterprise … infrastructure, and services to support business operations, ensure scalability, reliability, and security. • Develop and maintain documentation, knowledge base articles, and training materials for IT service procedures, system configurations, and troubleshooting guidelines. • Drive process improvement and optimization initiatives within the Enterprise Services team. • Assist/coordinate vendor relationships, contracts, and more »
Job summary ServiceDeliveryManager - Band 7 Are you a strategic thinker with a passion for ensuring operational excellence in healthcare? Join the London North West University Healthcare NHS Trust (LNWUH) dedicated to the Cardiology Department. This pivotal role involves overseeing the seamless delivery of healthcare … meet the trust's healthcare goals. This post requires the post holder to be on-site . Main duties of the job Implementation of service specific development and transformation Delivery of NHSE KPIs and targets Delivery of quality and activity targets Management of financial expenditure Assist in … development of strategy Foster a culture of clinical integration within the division Support for the day to day operational management of the service Management of a full and flexible administrative support to the service Management of efficient robust data capture systems Active contribution to the delivery of more »