1 to 25 of 31 Service Delivery Manager Jobs

Service Delivery Manager - Fire and Security - East Midlands - Near Sutton in Ashfield, Nottinghamshire, East Midlands - To £55k + Benefits Fire and Security Careers are recruiting for an established and respected Fire & Security company seeking a Service Delivery Manager - Fire and Security to oversee service operations and ensure high quality delivery across their customer base who are getting PPM, Service and maintenance of Fire & Security. This role is ideal for someone with strong industry experience from a BAFE, NSI, SSAIB or FIA aligned Fire & Security company, who understands service delivery ...

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. ...

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. ...

Service Delivery Manager (SDM) - IT Services Whitehaven (Onsite) £50,000 - £55,000 + £5,000 Car Allowance + Benefits We're looking for an experienced Service Delivery Manager (SDM) to lead and oversee IT service delivery within a fast-paced, engineering … environment. This is a site-based leadership role , ideal for someone who thrives on managing teams, driving performance, and ensuring high-quality service delivery. The Role As a Service Delivery Manager, you will take ownership of service delivery and team performance, ensuring operational excellence ...

Overview We're looking for an experienced Dedicated Service Delivery Manager to become the primary point of contact for a major public sector customer, taking ownership of the ongoing delivery and continual improvement of services. Working closely with the customer and internal technical, operational and commercial … teams, you'll ensure contractual commitments are met, service performance is continuously enhanced, and the customer receives an exceptional experience throughout the partnership. This is a highly visible, customer-facing role requiring strong stakeholder management, commercial awareness and a proactive approach to driving service excellence. Key Responsibilities ...

Service Delivery Manager Permanent role Based in Helston, Culdrose Offering 68,000 Do you have experience in service delivery management? Do you have experience with ILS delivery frameworks? Do you want to work with an industry-leading company? If your answers … these, then this could be the role for you! As the Service Delivery Manager, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop ...

Technical & Services Director Salary: £55,000 - £65,000 Role Overview This is a role for someone who takes ownership, builds structure, and makes service delivery something the business and its customers can genuinely rely on. Westbase.io operates across three core service delivery pillars: Staging and Configuration … Field Services, and NOC Services (delivered via Westbase 24/7). As the business scales, structured service governance, commercial delivery discipline, and repeatable project management are becoming critical to how we grow and retain customers. The Service Delivery Manager is a central role within ...

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. Were passionate about building diverse, inclusive … teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. As our SAP Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role ...

Senior Service Delivery Manager £60,000 - £85,000 | London (Hybrid - 40% home based + extensive travel) | Client-facing Some Service Delivery roles are about reporting. This one is about ownership. You’ll take full responsibility for a small number of flagship enterprise clients, becoming … What’s in it for you? Salary : £60,000 - £85,000 Location : London (hybrid working + client site visits across London & Kent) Scope : Own service delivery for major enterprise/regulated clients Influence : Act as a trusted advisor, not just a delivery manager Growth : Clear progression ...

Software Service Delivery Manager Remote (UK)/Quarterly travel Salary £50,000 – £55,000 A specialist software company with a strong international reputation is looking for a Software Service Delivery Manager to take ownership of its customer support function and drive meaningful improvements across … service delivery, release management, and ITSM processes. This is a critical leadership supporting a customer base of around 50–70 accounts in real depth. You won't be managing a ticket queue in the thousands; you'll be owning relationships, leading a small high-performing support team ...

LGBTQ+ business community. Please do not contact the recruiter directly. Description We are seeking a Director‐level leader with end‐to‐end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping … delivery of high‐impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes ...

Description Job Title: NDH(D) Service Delivery Manager Contract: 12-month contract (potential for extension) Security: SC required or ability to obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL v3 and Defence/public-sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction ...

Service Delivery/Customer Operations Manager Salary: £40,000 - £50,000 Location: Hybrid, with 2-3 days a week in our Old Street office About Us KareHero is a rapidly growing tech startup helping families navigate the financial, legal, and care complexities of adult social care. … ways to improve how we serve them because this role would provide a unique opportunity to shape the future of our customer operations and service delivery, with a clear progression into the Head of Operations role in due course. About the role We're looking for a Service ...

Service Delivery Manager Location: Burton/London Role Purpose Our client is seeking an experienced HR Service Delivery Manager to support the day-to-day delivery of HR operations in line with the organisations people strategy. This is a pivotal role with responsibility … operational, people-focused service delivery, ensuring that HR priorities are translated into effective, practical outcomes across the business. The successful candidate will work closely with senior stakeholders to drive consistency, improve processes, and support a high-performing people function. Accountabilities and Deliverables Recruitment Maintain a robust approval ...

Service Delivery Manager – Business Intelligence Birmingham – Hybrid (2–3 days a week) £70,000 – £75,000 + Bonus Our client, a global leader in consumer services, is looking for a Service Delivery Manager to oversee the delivery and performance of all Business Intelligence … Integration applications. You’ll take ownership of service delivery, ensuring stability, performance, and continuous improvement of BI and Integration platforms. You’ll work closely with offshore teams and internal stakeholders, helping to mature service processes and establish best practices across a growing environment. We’re looking ...

Service Delivery Manager Location: Nr Cardiff (Hybrid) Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive … customer facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step. What You'll Do Lead service onboarding and go live activities Manage day to day service delivery across multiple accounts Produce and present monthly service ...

Active SC Clearance required (DV Clearance highly desirable) Salary: Competitive and negotiable depending on experience Type: Permanent The Opportunity We are seeking an experienced Service Delivery Manager to join a growing and high-profile technology environment supporting critical services and stakeholders across multiple locations. This … excellent opportunity for a customer-focused professional who excels at building strong relationships, driving service excellence, and ensuring customers are engaged throughout the delivery journey. The successful candidate will act as a key interface between technical teams and customers, ensuring services are delivered effectively while maintaining a strong ...

Service Delivery Manager £15m Field Service Business | 60 Engineers | Dynamic Team Culture Join a thriving, people-focused organization as our Service Operations Manager — leading the internal help desk that powers a high-performing team of 60 field engineers. You’ll oversee the planning, scheduling … invoicing of field operations through a cutting-edge, cloud-based Field Service Management (FSM) system — ensuring our customers receive world-class service. We’re an employer of choice, fostering collaboration, growth, and belonging. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver ...

passionate about delivering outstanding IT services and building strong client relationships? Do you have experience managing service delivery in a fast-paced environment? Can you drive service excellence, ensuring that client expectations are not only met but exceeded? What you'll be doing : Service Management & Best … Practices : -Ensure best practice, ITIL v4-aligned service delivery through ownership of ITIL processe s.-Oversee every element of service delivery for clients from onboarding to end-of-life managemen t.-Champion a "client-first" approach across the service management functio n. Client Relationship & Retenti ...

Service Delivery Manager Location : UK based in Bristol, Manchester, Glasgow, or Bangor (hybrid/WFH considered). Quarterly international travel may be required. Salary : Dependenton experience Contract : Permanent & full-time Great Benefits The Role We are seeking a Service Delivery Manager to lead … requiring a commercially aware, strategic thinker who can drive operational excellence and deliver against performance targets. You will be accountable for end-to-end service delivery, ensuring productivity, service levels, and quality consistently meet or exceed client expectations. Working across multiple teams, you will lead performance, foster ...

Your new companyA well-established multi-site public sector organisation is seeking an experienced Service Delivery Manager. The organisation are in the early stages of delivering their digital strategy and are looking for an experienced Service Delivery Manager to help them deliver their core business … objectives. Your new roleAs the Service Delivery Manager, you will provide strategic and technical leadership across the organisation's technology estate. You will take ownership of the technical architecture, infrastructure, and critical systems, ensuring they are secure, resilient, and aligned to operational and organisational objectives. You will ...

Healthcare Service Delivery Manager - Gloucester Join a rapidly growing healthcare service provider managing over 200 contracts across 40 NHS Trusts. Role Summary: Based within Gloucester, you will manage day-to-day service delivery, lead on-site coordinators, and ensure smooth supply chain operations … prevent service delays. You'll work closely with the Regional Service Delivery Manager and Operations Director. Key Responsibilities: Manage supply chain and subcontractors proactively Act as main contact for contracts Lead and support on-site coordinators Ensure timely stock distribution and purchase order authorisation Train Trust ...

Leatherhead/Woking, with option for hybrid working in the future Contract: Full-time, permanent About the role We are looking for a Service Delivery Manager to take full ownership of our largest managed service account: a major care sector group operating a large multi-site … dedicated account role. You will be the named point of accountability for everything the client experiences from their IT provider. You will chair the service reviews, own the escalations, coordinate the projects and drive continuous improvement across a complex, distributed estate. You will work alongside a dedicated technical lead ...

Were looking for aService Delivery Managerwho can manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isnt and speak plainly when it matters. You will be confident to own customer relationships end to end, bring structure … real influence, not a reporting-only position. This role will suit someone with a strong operational background in IT or Managed Services such as service desk management or a team leader/service analyst/service coordinator who wants to step up into service delivery. This ...

Service Delivery Manager Permanent - Hybrid - Bristol On behalf of a key client in the Bristol area, we are looking for a Service Delivery Manager to join a high-growth, Bristol-based Managed Service Provider (MSP). This isn't just a "ticket-managing … role. You will have full ownership of the Professional and Digital Services delivery function, building the operating discipline and commercial structure needed to scale through 2026 and beyond. The Mission You'll be the bridge between technical excellence and commercial success. Your goal is to drive disciplined project delivery ...