London, England, United Kingdom Hybrid / WFH Options
Version 1
values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Job Description The ServiceDeliveryManager will work directly with our customer, Lincolnshire County Council (LCC), and will be onsite with them approximately 2 days per week. They will be responsible … for ensuring the effective delivery, governance, and continuous improvement of end-user computing services across LCC. The role ensures seamless IT experiences for staff and stakeholders by embedding ITIL 4 service management practices, Agile methodologies, and ITSM frameworks, while also assuring outsourced IT services and vendor performance. Operating at SFIA Level 4, this role involves service management … operational support, problem-solving, and user engagement to drive service excellence. The postholder will ensure that all end-user compute services comply with LCC’s strategic objectives, digital transformation ambitions, and best practice governance framework – ITILv4 including GDAD. The post holder will work closely with the security team to ensure compliance with GDAD and NIST CSF 2.0. This role More ❯
one another think creatively and look beyond – because when we’re each at our best, we’re even more powerful together. Penguin Soluitons is seeking an experienced IT Infrastructure & ServiceDeliveryManager to join our team. This role involves managing and coordinating the delivery of IT services to ensure they meet the needs of our business. … This will require communication, coordination and collaboration with various IT service owners (network, applications, information security, etc.). The ideal candidate will have a strong understanding of IT infrastructure, excellent project management skills, and a passion for delivering top-notch customer service. Responsibilities Managing the day-to-day operations of the enterprise service desk. Coordinating and managing global … may work in various time zones. Providing strategic leadership to your IT Team, ensuring smooth and efficient day-to-day IT services, fostering a culture of continuous improvement, accountability, service excellence/& enhancing our service wherever possible. Ensuring our IT service management processes aligned with ITIL best practices, including incident, problem, change, and asset management Standardizing our More ❯
London, England, United Kingdom Hybrid / WFH Options
Steamship Mutual
exclusive features. Steamship Mutual is a P&I insurance company, with 240 employees worldwide. The Steamship office is located at 155 Bishopsgate in London. Overall Job Purpose The IT ServiceDeliveryManager is responsible for overseeing the efficient and effective delivery of IT services to the Club's end users, and ensuring that IT operations align … with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. About the company Steamship Mutual is a P&I insurance company, with 240 employees worldwide. The Steamship office is located at 155 Bishopsgate in London. Overall Job Purpose The IT ServiceDeliveryManager is responsible for overseeing the efficient and effective delivery of IT services to the Club's end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Requirements Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely More ❯
London, England, United Kingdom Hybrid / WFH Options
Steamship Insurance Management Services Ltd
the company Steamship Mutual is a P&I insurance company, with 240 employees worldwide. The Steamship office is located at 155 Bishopsgate in London. Overall Job Purpose The IT ServiceDeliveryManager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align … with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless servicedelivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s More ❯
transform secured finance through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem-solving? We're looking for a ServiceDeliveryManager to join our collaborative team and be a trusted partner to our … customers post-implementation. In this role, you'll be the key point of contact for live customers, owning service performance, managing upgrades, resolving issues, and building long-term relationships. You'll work across teams to ensure smooth operations, continuous improvement, and high customer satisfaction. If you're passionate about service excellence, proactive communication, and operational success, this is … your chance to make a measurable difference at Lendscape. Requirements The ServiceDeliveryManager is responsible for ensuring the effective and efficient delivery of services to customers, with a strong focus on maintaining high service levels and enhancing the overall customer experience. The role involves working closely with a cross-functional team dedicated to supporting More ❯
Role overview The IT ServiceDeliveryManager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key … ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless servicedelivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and external service review meetings. Document meeting minutes and oversee or assign More ❯
Role overview The IT ServiceDeliveryManager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key … ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless servicedelivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and external service review meetings. Document meeting minutes and oversee or assign More ❯
transform secured finance through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem-solving? We're looking for a ServiceDeliveryManager to join our collaborative team and be a trusted partner to our … customers post-implementation. In this role, you'll be the key point of contact for live customers, owning service performance, managing upgrades, resolving issues, and building long-term relationships. You'll work across teams to ensure smooth operations, continuous improvement, and high customer satisfaction. If you're passionate about service excellence, proactive communication, and operational success, this is … your chance to make a measurable difference at Lendscape. The ServiceDeliveryManager is responsible for ensuring the effective and efficient delivery of services to customers, with a strong focus on maintaining high service levels and enhancing the overall customer experience. The role involves working closely with a cross-functional team dedicated to supporting live More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
First Central Services UK Ltd
colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We’re looking for an experienced ServiceDeliveryManager who’llbe responsible for overseeing and driving the successful delivery of Focus application services. As a senior member of the team, you’ll work … role in the Focus operational change process, driving improvements, supporting the development of the new function, while fostering a culture of continuous improvement. You’llbe responsible for managing Focus Service Level Agreements (SLAs), reporting on servicedelivery, and ensuring the timely execution of service-related activities. Working within a DevOps environment, you’llengage with Product owners … Development teams, Architecture, and business teams to deliver seamless Focus services.As part of a community of practice with other ServiceDelivery Managers, you’ll collaborate on best practice across Servicedelivery, looking for opportunities to continually improve the Servicedelivery practices across 1st Central. We value flexible working arrangements, so you can choose to More ❯
Join to apply for the ServiceDeliveryManager role at Experis UK Join to apply for the ServiceDeliveryManager role at Experis UK Rate: £600 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Role Title: ServiceDeliveryManager Duration … technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Service Management Role purpose/summary Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices. Ensure services meet agreed-upon service levels … Change Management Coordinate and manage changes to IT services, ensuring minimal disruption. Facilitate change processes and communicate changes to stakeholders. Performance Reporting Generate and analyze performance reports to track servicedelivery metrics. Present findings to senior management and stakeholders. Continuous Improvement Identify opportunities for process improvements and implement best practices. Foster a culture of continuous improvement within the More ❯
sector and HMG project portfolio—and we’re looking for someone who can help us deliver secure, compliant, and high-performing IT services. As our new IT Secure Projects ServiceDeliveryManager, you’ll be the vital link between IT and Security. You’ll help shape and implement secure solutions, manage service transitions, and ensure we … This is your chance to work on meaningful projects that matter—while growing your career in a supportive, forward-thinking team. What You’ll Be Doing- Supporting secure IT servicedelivery across high-profile public sector and HMG projects.- Collaborating with project teams, suppliers, and clients to embed security from the ground up.- Helping shape policies, assess risks … and respond to incidents with confidence.- Driving continuous improvement and knowledge sharing across the business.- Playing a key role in service transitions and ensuring compliance with ISO 27001, NCSC guidance, and more. What You’ll Bring- Experience in IT servicedelivery or security operations—especially in secure or regulated environments.- A working knowledge of SFIA-aligned practices More ❯
by the same mission: Growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers. What you will work on The ServiceDeliveryManager will manage the delivery of support and managed services to our live utilities customers using our UMAX solution, executing the vision of servicedelivery to consistently exceed customer expectations through continuous improvement , efficiency , and an unwavering commitment to excellence. You are responsible for the cost-effective, timely and quality delivery of support and managed services . As our ServiceDeliveryManager, you develop & maintain a strong professional relationship with your assigned customer(s) consistently execute & follow up … for permanent tracking of KPI's (financial, quality, schedule and risks/issues), and provide appropriate and frequent report-out(s) to different stakeholders collaborate with a team of ServiceDelivery Consultants (functional and technical profiles) and other internal teams (e.g., R&D, Finance, Center of Excellence) anticipate and/or manage efficiently all significant changes under your More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
First Central Services
for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a ServiceDeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯
for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a ServiceDeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a ServiceDeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯
a Programme; it is a transformation building the foundation for the success of our Global business, strengthening us to embrace the growth of our future. Your role @ Chanel The ServiceDeliveryManager leads and ensures the seamless delivery of Global ERP D365 IT services, focusing on proactive service management across a complex heavily integrated ecosystem … collaborating partnering closely with managed service providers. This role also involves collaborating with cross-functional teams to implement best practices in service management, drive Run partner to deliver managed services and fostering a culture of excellence. The impact you can create at Chanel Accountable for end-to-end HERO service to the UK/SWISS/EUROPE … regions, including system and service performance and management of the Run partner Proactively drive and assure quality of D365 managed service for each Region. Continuously improve IT Service Management processes Oversee high-quality managed services delivery by partners for internal users from Global and Regional teams. Accountable for the quality of service and performance, including More ❯
Rugby, Warwickshire, West Midlands, United Kingdom
Morgan Sindall Construction
our public sector and HMG project portfolioand were looking for someone who can help us deliver secure, compliant, and high-performing IT services. As our new IT Secure Projects ServiceDeliveryManager, youll be the vital link between IT and Security. Youll help shape and implement secure solutions, manage service transitions, and ensure we meet the … and regulators. This is your chance to work on meaningful projects that matterwhile growing your career in a supportive, forward-thinking team. What Youll Be Doing - Supporting secure IT servicedelivery across high-profile public sector and HMG projects. - Collaborating with project teams, suppliers, and clients to embed security from the ground up. - Helping shape policies, assess risks … and respond to incidents with confidence. - Driving continuous improvement and knowledge sharing across the business. - Playing a key role in service transitions and ensuring compliance with ISO 27001, NCSC guidance, and more. What Youll Bring - Experience in IT servicedelivery or security operationsespecially in secure or regulated environments. - A working knowledge of SFIA-aligned practices and frameworks. More ❯
Surrey, England, United Kingdom Hybrid / WFH Options
Nigel Frank International
IT ServiceDeliveryManager Location: Surrey | Hybrid An exciting opportunity has arisen for an experienced IT ServiceDeliveryManager to join a growing organisation undergoing significant digital transformation. This role is ideal for a proactive and strategic individual with a strong background in IT service management and a passion for driving operational excellence. … Key Responsibilities: Lead and manage IT service operations, ensuring consistent delivery of high-quality services across the organisation. Maintain compliance with SLAs and KPIs to meet business expectations. Coordinate effectively with internal teams and third-party vendors to ensure seamless service provision. Champion continuous service improvement initiatives aimed at enhancing quality, efficiency, and end-user satisfaction. … Oversee the configuration, maintenance, and optimisation of ITSM tools, particularly Jira and ServiceNow. Develop, document, and refine servicedelivery processes to ensure standardisation and scalability. Monitor service performance, produce actionable reports, and identify areas for operational improvement. Lead, support, and develop a growing team of service desk professionals (currently a team of five with planned expansion More ❯
ServiceDeliveryManager - Inside IR35 - Up to £600 per day - SC Cleared - Corsham, Wiltshire - 6 Months - SINGLE STAGE VIRTUAL INTERVIEW Yolk Recruitment are recruiting for a ServiceDeliveryManager to work on a contract deal for the next 6 months, on site in Corsham. Reporting directly to the Head of Service Growth, the … Service Development Manager’s mission is to maximise order intake through incremental business from existing contracts, mainly within the public sector. Accountabilities/Responsibilities Prepare and develop offers for new services which is achieved by managing Client’s response to service requests from customers and includes the development and coordination of inputs to the Service Proposal … management tools Lead Clients response to customer requirements for incremental business Produce, communicate and deliver plans to meet the requests Coordinate the commercial, financial and technical inputs to the Service Proposal Organise and run internal and customer-facing reviews Ensure that all tasks that require action by a member of the wider Multi-Functional Team are completed ‘On Time More ❯
Reading, England, United Kingdom Hybrid / WFH Options
Mastek
HIRING UPDATE 📢❗ Greetings from Mastek!!! We are actively hiring for Oracle ServiceDeliveryManager About the job 👇 Job Type: Permanent Start Date: ASAP Hybrid working model Role: Oracle ServiceDeliveryManager The ServiceDeliveryManager will be responsible for managing multiple Enterprise Cloud SaaS applications, complex integrations, and reporting solutions. Understanding … of Enterprise Cloud SaaS solutions like Oracle Cloud ERP, HCM, Supply Chain, CRM will be required to manage cloud service SLAs. Candidate should have prior experience working with Enterprise Application Vendors like Oracle and Salesforce. Good understanding of vendor eco-system for support, enhancement and cloud upgrades is required to be successful. The ServiceDeliveryManager … Candidate should have demonstrated experience in guiding teams towards continuous improvement of Enterprise Applications like Oracle ERP/HCM/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the More ❯
Social network you want to login/join with: Oracle ServiceDeliveryManager, reading col-narrow-left Client: Mastek Location: reading, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 7 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: Greetings from Mastek!!! We are actively hiring for Oracle ServiceDeliveryManager About the job ? Job Type: Permanent Start Date: ASAP Role: Oracle ServiceDeliveryManager The ServiceDeliveryManager will be responsible for managing multiple Enterprise Cloud SaaS applications, complex integrations, and reporting solutions. Understanding of Enterprise Cloud SaaS solutions like Oracle Cloud ERP, HCM, Supply Chain, CRM will be … required to manage cloud service SLAs. Candidate should have prior experience working with Enterprise Application Vendors like Oracle and Salesforce. Good understanding of vendor eco-system for support, enhancement and cloud upgrades is required to be successful. The ServiceDeliveryManager will focus on continuous improvement and delivering efficiencies. Candidate should have demonstrated experience in guiding More ❯
We are actively hiring for Oracle ServiceDeliveryManager About the job ? Job Type: Permanent Start Date: ASAP Role: Oracle ServiceDeliveryManager The ServiceDeliveryManager will be responsible for managing multiple Enterprise Cloud SaaS applications, complex integrations, and reporting solutions. Understanding of Enterprise Cloud SaaS solutions like Oracle Cloud … ERP, HCM, Supply Chain, CRM will be required to manage cloud service SLAs. Candidate should have prior experience working with Enterprise Application Vendors like Oracle and Salesforce. Good understanding of vendor eco-system for support, enhancement and cloud upgrades is required to be successful. The ServiceDeliveryManager will focus on continuous improvement and delivering efficiencies. … Candidate should have demonstrated experience in guiding teams towards continuous improvement of Enterprise Applications like Oracle ERP/HCM/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the More ❯
London, England, United Kingdom Hybrid / WFH Options
Two Circles
just over 600 Two Circlers working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology Operations team, and based in … our London office. As a ServiceDeliveryManager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing relationships at all levels, regions and departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. More ❯
projects across the UK. Join our dynamic team and be part of a greener future! Job Summary : This role will be responsible for all IT operational aspects, overseeing the delivery of high-quality services to clients or internal departments. This role ensures that service level agreements (SLAs) are met, customer satisfaction is maintained, and continuous improvement is pursued … across service operations. The ServiceDeliveryManager will report directly to the Head of IT. This role will require you to be onsite at our London office 2-3 days per week, so being London-based or commutable is key. Key Responsibilities: Lead Service Excellence : Oversee the end-to-end delivery of IT services … ensuring alignment with SLAs and OLAs while consistently exceeding client expectations. Performance & Demand Management : Own servicedelivery performance, proactively manage customer expectations, and anticipate future service needs. Incident Leadership : Take charge of critical incidents, coordinate resolution efforts, and facilitate transparent communication across stakeholders, including post-incident reviews. Continuous Improvement : Analyse internal and third-party processes to identify More ❯
London, England, United Kingdom Hybrid / WFH Options
Made Tech Limited
building and delivering public services leads to better outcomes for everyone. At Made Tech, we are committed to enhancing public services, ensuring they run smoothly and efficiently. Our Managed Service team is responsible for operating, maintaining and improving a wide range of services from life-saving services that support blue-light operations, to platforms that ensure the smooth running … of government. About the role As a ServiceDeliveryManager at Made Tech, you will play a critical role in our mission to make public services better. You will be supporting 2-3 services in parallel and will help deliver and drive success, using a solutions focussed approach. You will report to the Head of Managed Services … or a ServiceDelivery Principal, and take responsibility for supporting a team. This includes onboarding new services and team members as required, managing and inspiring the team to produce high quality outcomes and collaborating with client stakeholders. This role will see you manage risks and issues that arise including live incidents, whilst remaining calm under pressure. ServiceMore ❯