1 to 25 of 106 Service Delivery Manager Jobs

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards … timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs … are met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to More ❯

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time … visibility, insights, and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a … Service Delivery Manager, you will need to have/be: 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment. Demonstrable experience managing hardware/software solution rollouts. Strong understanding of camera technology, telematics systems, or fleet management tools. Proven ability to lead cross-functional More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of … stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of … stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of … stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

JOB TITLE: Service Delivery Manager LOCATION: London SALARY: £60,000 - £70,000 WAY OF WORKING: Full Time/Hybrid | Permanent THE BUSINESS: Our client is a highly reputable provider of IT Managed Services, supporting leading organisations across the professional and financial services sectors. Known for delivering secure, reliable and customer-centred technology services, they ensure critical IT … environments are always performing at their best. They are now seeking an experienced Service Delivery Manager to support ongoing growth, operational enhancement and exceptional customer experience THE SERVICE DELIVERY MANAGER OPPORTUNITY: This role is perfect for a confident MSP Service Delivery professional who excels in a fast-paced environment, ensuring seamless service performance, strong stakeholder relationships, and proactive improvement of IT operations. You will act as the bridge between clients, technical delivery and account management, ensuring services consistently exceed expectations. RESPONSIBILITIES: Act as primary escalation point for persistent issues and major incident coordination Monitor and report on SLA and KPI performance across customers Drive cross-team collaboration to enhance service More ❯

Service Delivery Manager £550 to 650 GBP Hybrid WORKING Location: Glasgow, Scotland - United Kingdom Type: Permanent Service Delivery Manager - Active Security Clearance Required Contract | Inside IR35 (£550-£650 per day) Hybrid - 1 day per month on client site + quarterly 2-day planning events in Birmingham (mandatory) About the Role We are seeking an … experienced Service Delivery Manager with active UK Security Clearance to join a leading defence and intelligence organisation. This position is central to managing the delivery of complex managed service contracts, ensuring performance, compliance, and customer satisfaction to agreed SLAs and quality standards. The role acts as the primary point of contact for the client, overseeing … operational delivery, service performance, incident and problem management, and continuous improvement. You will manage internal teams and subcontractors, ensuring consistent, high-quality service across all elements of delivery. Key Responsibilities Deliver managed services in line with contractual SLAs, budgets, and KPIs. Serve as the client's single point of contact for service delivery and escalation. More ❯

Role : Service Delivery Manager – Public Sector Contract Rate : Up to £650/day (Inside IR35) Clearance : Active SC clearance required to start Contract Duration : Until 31st July 2026 Location: London, Birmingham, or Glasgow Working Model: Hybrid On-site requirement: 1 day per month at client site Quarterly planning event: Mandatory 2-day attendance in Birmingham Role Overview … We are seeking an experienced Service Delivery Manager to oversee the delivery of managed service contracts within a public sector environment. You will act as the primary point of contact for service delivery, ensuring performance meets agreed SLAs, managing internal and external resources, and driving continuous service improvement. Key Responsibilities: Manage service delivery to meet client SLAs, budgets, and quality standards Produce service reports and manage incidents, problems, and changes Liaise with internal teams and subcontractors to ensure seamless service delivery Maintain strong client relationships and act as a point of escalation Monitor performance and customer satisfaction, implementing recovery plans as needed Oversee financial health of the More ❯

Role : Service Delivery Manager – Public Sector Contract Rate : Up to £650/day (Inside IR35) Clearance : Active SC clearance required to start Contract Duration : Until 31st July 2026 Location: London, Birmingham, or Glasgow Working Model: Hybrid On-site requirement: 1 day per month at client site Quarterly planning event: Mandatory 2-day attendance in Birmingham Role Overview … We are seeking an experienced Service Delivery Manager to oversee the delivery of managed service contracts within a public sector environment. You will act as the primary point of contact for service delivery, ensuring performance meets agreed SLAs, managing internal and external resources, and driving continuous service improvement. Key Responsibilities: Manage service delivery to meet client SLAs, budgets, and quality standards Produce service reports and manage incidents, problems, and changes Liaise with internal teams and subcontractors to ensure seamless service delivery Maintain strong client relationships and act as a point of escalation Monitor performance and customer satisfaction, implementing recovery plans as needed Oversee financial health of the More ❯

Role : Service Delivery Manager - Public Sector Contract Rate : Up to £650/day (Inside IR35) Clearance : Active SC clearance required to start Contract Duration : Until 31st July 2026 Location: London, Birmingham, or Glasgow Working Model: Hybrid On-site requirement: 1 day per month at client site Quarterly planning event: Mandatory 2-day attendance in Birmingham Role Overview … We are seeking an experienced Service Delivery Manager to oversee the delivery of managed service contracts within a public sector environment. You will act as the primary point of contact for service delivery, ensuring performance meets agreed SLAs, managing internal and external resources, and driving continuous service improvement. Key Responsibilities: Manage service delivery to meet client SLAs, budgets, and quality standards Produce service reports and manage incidents, problems, and changes Liaise with internal teams and subcontractors to ensure seamless service delivery Maintain strong client relationships and act as a point of escalation Monitor performance and customer satisfaction, implementing recovery plans as needed Oversee financial health of the More ❯

Role : Service Delivery Manager Public Sector Contract Rate : Up to £650/day (Inside IR35) Clearance : Active SC clearance required to start Contract Duration : Until 31st July 2026 Location: London, Birmingham, or Glasgow Working Model: Hybrid On-site requirement: 1 day per month at client site Quarterly planning event: Mandatory 2-day attendance in Birmingham Role … Overview: We are seeking an experienced Service Delivery Manager to oversee the delivery of managed service contracts within a public sector environment. You will act as the primary point of contact for service delivery, ensuring performance meets agreed SLAs, managing internal and external resources, and driving continuous service improvement. Key Responsibilities: Manage … service delivery to meet client SLAs, budgets, and quality standards Produce service reports and manage incidents, problems, and changes Liaise with internal teams and subcontractors to ensure seamless service delivery Maintain strong client relationships and act as a point of escalation Monitor performance and customer satisfaction, implementing recovery plans as needed Oversee financial health of More ❯

Service Delivery Manager – Hospitality – Up to £85,000 plus benefits – London (hybrid) Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services … across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors. Acting as … outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable) Proven IT Service Delivery More ❯

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link … between technical delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. … Support technical teams in resolving escalations quickly and effectively. Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and More ❯

ervice Delivery Manager - South Location: On-site, in commuateable distance to Dudley (with frequent travel across Southern UK) About the Role: This is a strategic and hands-on leadership role where you'll manage a regional team of field service engineers and support staff. You'll be responsible for delivering exceptional customer service, driving operational efficiency … and ensuring commercial success across the South of the UK. The ideal candidate is a technically sound and commercially savvy service leader with a passion for team development and customer excellence. Key Responsibilities: Lead and develop a field-based service team; ensure safety, efficiency, and high performance Full P&L responsibility for regional service operations Maintain brand … image and high-quality service standards (vans, workshops, staff) Ensure optimal workforce planning, training, and engagement Identify upselling opportunities through installed base knowledge Collaborate closely with sales teams to support service/product promotion Oversee resource allocation, ProCare profitability, and service delivery excellence Drive local technical support, first-line intervention, and development programs Key Skills & Experience More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to 80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering … exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of … service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. Youll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing IT More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering … exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of … service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You'll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering … exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of … service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering … exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of … service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering … exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of … service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering … exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of … service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering … exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of … service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing More ❯

Service Delivery Manager - Chetwynd Barracks 40 hours per week, Monday to Friday | £45,000 Per Annum Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We're currently recruiting a Service Delivery Manager … Facilities, and Retail services on base. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation. What you'll be doing As a Service Delivery Manager , you'll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a … diverse team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include: Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service Managing resources, labour, and budgets efficiently Monitoring service standards and identifying opportunities for improvement Overseeing third-party suppliers to ensure compliance with SLAs More ❯

Service Delivery Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham (hybrid) Salary: Up to £55,000 Must be eligible for SC Clearance (UK resident … creative, passionate, energetic, friendly peoplewe would love to hear from you. The role and what youll be getting up to on a day-to-day basis: As a Littlefish Service Delivery Manager, youll be the driving force behind the delivery of our contracted services to a portfolio of customers. Youll lead with confidence, build strategic relationships … and ensure every service meets and exceeds expectations. Youll be the voice of Littlefish to our clientsensuring quality, satisfaction, and continual improvement. You will: Lead customer relationships and represent Littlefish with professionalism and passion Deliver services in line with SLAs and contractual obligations Drive improvements in customer satisfaction and Net Promoter Scores (NPS) Manage and mentor onsite engineering teams More ❯

We are actively building diverse teams and welcome applications from everyone. Role: Service Delivery Manager Location: SCC Site (SCC operate hybrid working, which comprises of a mix of office and home working) Contract Type: Permanent Salary Package: £47,000 - £52,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a … Hybrid working & core hours in line with role requirements Career development and life-long learning opportunities Opportunity to join Europe's largest privately-owned IT Company Role Purpose The Service Delivery Manager Level 2 (SDM2) role manages a single large strategic customer or a portfolio of Customer accounts that are representative of Highly Complex, Strategic or Accounts … within the TOP 40 classification with annual account revenues up to £4m per annum. Success in this role will be demonstrated through managing provisioned SCC services to contracted service levels delivering a high level of customer satisfaction underpinned by CSI (Continuous Service Improvement) initiatives and developing a value-add proposition. Ultimately, ensuring customer retention, growth and transformation is More ❯

Service Delivery Manager – Business Intelligence Birmingham – Hybrid (2–3 days a week) £70,000 – £75,000 + Bonus Our client, a global leader in consumer services, is looking for a Service Delivery Manager to oversee the delivery and performance of all Business Intelligence and Integration applications. You’ll take ownership of service delivery, ensuring stability, performance, and continuous improvement of BI and Integration platforms. You’ll work closely with offshore teams and internal stakeholders, helping to mature service processes and establish best practices across a growing environment. We’re looking to speak with candidate who possess: • Proven experience managing Service Delivery for BI and Integration platforms • Experience … creating and implementing service processes in developing or immature environments • Strong stakeholder management and communication skills • Previous experience leading offshore teams If you meet some of the above requirements, please apply for more information. More ❯