1 to 25 of 35 Service Delivery Manager Jobs

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards … timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs … are met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to More ❯

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time … visibility, insights, and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a … Service Delivery Manager, you will need to have/be: 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment. Demonstrable experience managing hardware/software solution rollouts. Strong understanding of camera technology, telematics systems, or fleet management tools. Proven ability to lead cross-functional More ❯

JOB TITLE: Service Delivery Manager LOCATION: London SALARY: £60,000 - £70,000 WAY OF WORKING: Full Time/Hybrid | Permanent THE BUSINESS: Our client is a highly reputable provider of IT Managed Services, supporting leading organisations across the professional and financial services sectors. Known for delivering secure, reliable and customer-centred technology services, they ensure critical IT … environments are always performing at their best. They are now seeking an experienced Service Delivery Manager to support ongoing growth, operational enhancement and exceptional customer experience THE SERVICE DELIVERY MANAGER OPPORTUNITY: This role is perfect for a confident MSP Service Delivery professional who excels in a fast-paced environment, ensuring seamless service performance, strong stakeholder relationships, and proactive improvement of IT operations. You will act as the bridge between clients, technical delivery and account management, ensuring services consistently exceed expectations. RESPONSIBILITIES: Act as primary escalation point for persistent issues and major incident coordination Monitor and report on SLA and KPI performance across customers Drive cross-team collaboration to enhance service More ❯

IT Service Delivery Manager Global Law Firm - London Hybrid Working - 3 days office/2 days from home Are you an IT Service Delivery Manager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you … will be responsible for IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. … You will define strategy, implement processes and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model. About you Strong background working as an IT Service More ❯

Technical Service Delivery Manager - Defence Projects £60,000 - £65,000 + Benefits | Full-Time | Redhill |Hybrid Our client, a secure communications provider working on cutting-edge defence and government programmes, is seeking a Technical Service Delivery Manager to join their growing Project Management team. Based in Redhill, this role will be onsite during the … probation period, then move to a hybrid model. You'll play a pivotal role in managing the successful delivery of technical projects across a range of MOD contracts, including satellite communications and IT networking solutions. Responsibilities: * Oversee the service delivery and technical project management of MOD project portfolios * Manage documentation including risk registers, schedules, implementation plans, and … service launches * Track project progress across contracts and ensure alignment with contractual obligations * Act as the key contact for project delivery issues and resolutions * Support the roll-out of group planning and through-life support processes * Represent the business at key customer and commercial meetings * Assist with bid writing for MOD/government tenders * Take on line management More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to 80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering … exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of … service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You'll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing More ❯

Service Delivery Manager - X3 Initial 3-month contract Reading SC required up to 107ph, UMB, inside IR35 What you will do as a Service Delivery Manager: Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness … and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and … accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues More ❯

Service Delivery Manager - Chetwynd Barracks 40 hours per week, Monday to Friday | £45,000 Per Annum Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We're currently recruiting a Service Delivery Manager … Facilities, and Retail services on base. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation. What you'll be doing As a Service Delivery Manager , you'll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a … diverse team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include: Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service Managing resources, labour, and budgets efficiently Monitoring service standards and identifying opportunities for improvement Overseeing third-party suppliers to ensure compliance with SLAs More ❯

Position: Technical Service Delivery Manager Job ID: 2394/14 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors - visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies … for multiple businesses across the UK and overseas. The below job description will outline this position of: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll … from start to finish, ensuring issues are resolved quickly and effectively. HSB Technical's client is an established and well-regarded business entity. Duties and responsibilities of the Technical Service Delivery Manager: Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service More ❯

Job Title: Service Delivery Manager – Key Account (IT Services) Location: Derby (Hybrid, 3 days on-site per week) Salary: £65-£70k, plus performance-based incentives About the Role We’re seeking an experienced Senior Service Delivery Account Manager to take accountability for a flagship customer account within the engineering and manufacturing sector. The role … involves managing a high-profile division focused on complex systems and solutions, ensuring seamless delivery of IT services and fostering a strong client relationship. You’ll work hand-in-hand with a dedicated Programme Manager who leads on delivering high-value IT projects into the business, ensuring alignment with strategic objectives, operational excellence, and continuous improvement across the … who thrives on ownership, collaboration, and stakeholder engagement within large-scale IT environments. Key Responsibilities Act as the primary point of contact and escalation for the client, overseeing all service delivery activities for the account. Build and maintain strong working relationships with senior business and IT stakeholders. Ensure the effective delivery of IT services, projects, and ongoing More ❯

Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now … looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and … developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise More ❯

Service Delivery Manager – MSP Brighton, BN1 (primarily on-site, 1 day hybrid)£50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now … looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you’ll be doing Leading, coaching, and … developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise More ❯

A market leading Defence & Security client of ours is currently in the market for an experienced Service Delivery Manager to work on a secure project. In the role you will be responsible for supporting the delivery of business services, ensuring they meet performance, compliance, and customer expectations. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting … resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. Core experience you must More ❯

A market leading Defence & Security client of ours is currently in the market for an experienced Service Delivery Manager to work on a secure project. In the role you will be responsible for supporting the delivery of business services, ensuring they meet performance, compliance, and customer expectations. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting … resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. Core experience you must More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - 80 to 100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of … business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - £80 to £100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of … business services, ensuring they meet performance, compliance, and customer expectations. · Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. · Monitor service performance, identifying risks, issues, and opportunities for improvement. · Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews, gathering feedback and contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business More ❯

As a Payroll Service Delivery Manager within Zellis Managed Services, you will report to the Service Delivery Director and lead a team of 10–20 Payroll, HR, and operational professionals. Your primary responsibility is to ensure the effective and efficient delivery of high-quality services to our clients, in alignment with Zellis standards and … legislative requirements. You will be accountable for the end-to-end service delivery for your customer portfolio (UK/Ireland), supported by teams across UK, Ireland, and India. This role demands strong leadership, strategic thinking, and a commitment to continuous improvement. You will drive performance, manage risk, and foster a culture of excellence and development within your team. … In this role your key responsibilities will be: Service Delivery & Operational Excellence Accountable for the consistent delivery of all contractual SLAs across Payroll and HR functions, whether delivered on or off-shore. Ensuring compliance with SLAs, KPIs, and regulatory standards. Accountable for all operational output whether delivered on or off-shore, monitoring service quality through controls More ❯

IT Service Delivery Manager - HS2 Location: Birmingham (City Centre) Contract Type: Permanent Clearance: Must be eligible to work in the UK About the Role We are seeking an experienced IT Service Delivery Manager to oversee the end-to-end delivery of IT services across multiple platforms and suppliers. This role is critical to … ensuring IT services are reliable, available, and performing in line with agreed service levels. You will operate in a multi-supplier environment (including tier 1 suppliers and smaller in-house teams), acting as a service integrator and driving continual improvement across IT operations. Key Responsibilities Manage and assure the delivery of IT services, platforms, and products using … ITIL best practices . Oversee incident, problem, change, request, and event management , ensuring effective coordination and communication. Monitor and report on service performance , SLAs, and OLAs, providing governance and assurance for service standards. Lead service improvement initiatives , identifying trends and implementing optimisations to enhance user experience and reduce costs. Manage relationships and performance of multiple suppliers and More ❯

Service Delivery Manager (Solar/EV) Field Based - Reading, Oxford, Swindon, Salisbury, Basingstoke, Crawley, Bristol, Bath, Birmingham, Worcester, Northampton, Milton Keynes, Southampton, Brighton, Bournemouth and Surrounding Areas) £55,000 - £60,000 + Car Allowance + Pension + Progression + 33 Holiday days Are you from a Service Delivery background with experience in the Solar, EV … Building Services, HVAC, or M&E sectors? This is a fantastic opportunity to lead a service department and play a key role in maintaining exceptional quality for clients within an organisation that truly takes pride in its service excellence. The company is a renewable energy specialist with a strong pipeline of commercial projects across the UK . As … in their field, they deliver innovative, sustainable energy solutions and are now looking to expand their team. In this role, you will oversee maintenance projects nationwide , taking ownership of service delivery, operational coordination, process improvement, health & safety compliance , and more. This is an excellent opportunity for the right candidate to join a forward-thinking renewable energy company that More ❯

Technical Service Delivery Manager About the Role Are you an experienced Technical Service Delivery Manager with strong project management expertise in MOD or UK Government environments? Do you excel at coordinating complex technical programmes, managing stakeholders, and ensuring smooth service delivery across multiple projects? Key Responsibilities Take oversight/ownership of specific … MOD-related service portfolios at a service management level. Manage the overall picture of all active projects, aligning delivery against contract scopes. Create and maintain programme overviews including schedules, risks, plans, and open activities. Full project management ownership of assigned projects across multiple contracts. Produce high-quality documentation: PMPs, Risk Registers, Schedules, and more. Ensure internal service … the technical/project support contact for projects under your remit. Assist with resolving engineering or technical issues during project delivery. Support the introduction and roll-out of new service management and planning functions. Help improve through-life support capabilities. Support other PMs to ensure smooth progression of projects through the business. Contribute to bid writing for MOD and More ❯

Are you ready to rethink your routine? We're looking for a Service Delivery Manager to join our focused and highly skilled internal Tech team. Reporting into our Head of Tech Enablement, you will own and coordinate the day-to-day delivery of technology operations across the business. You will act as the critical liaison between … We support each other to achieve our goals and thrive on collaboration. The Role Your daily to-dos might look like this: Own and manage end-to-end IT service delivery, ensuring high levels of availability, performance, and user satisfaction, leading our End User Analysts to deliver first and second-line support to head office, retail, and field … users. Oversee incident, problem, and change management processes — ensuring timely resolution, root cause analysis, and continuous improvement. Maintain and communicate service performance metrics (SLAs, KPIs, and trends) to business and technology leadership. Manage major incidents and coordinate cross-team resolution (internal and offshore). Collate and manage a service risk log and work with development partners to implement More ❯

Technical Service Delivery Manager Location: Flexible with travel across the UK Salary: Competitive + Benefits Security Clearance: Must hold or be eligible for DV Clearance Are you an experienced Project Manager with a strong technical background and a track record of delivering complex programmes within defence or government environments? We’re looking for a proactive and … capable Technical Service Delivery Manager to lead the delivery of high-impact projects across multiple MOD contracts. The Opportunity Reporting to the Programme Director, you’ll take ownership of project delivery across key government frameworks, ensuring services are implemented effectively and supported throughout their lifecycle. You’ll be instrumental in managing technical service launches … resolving engineering challenges, and driving continuous improvement in service management. This role offers a unique blend of hands-on project management, stakeholder engagement, and strategic oversight—ideal for someone who thrives in a fast-paced, multi-contract environment. Key Responsibilities Lead delivery of MOD projects across multiple contracts, producing and maintaining high-quality documentation (PMPs, risk registers, schedules More ❯

Service Delivery Manager - Chetwynd Barracks 40 hours per week, Monday to Friday £45,000 Per Annum Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We're currently recruiting a Service Delivery Manager More ❯

We re looking for an experienced Service Manager/Service Delivery Manager to lead service delivery operations for a key client in Glasgow. You'll be the main point of contact between the client and the technical teams, making sure everything runs smoothly, and issues get resolved quickly. Day-to-day, you'll … incidents are handled, requests, and problems across all tech areas Leading and supporting the team, with regular check-ins Working closely with Team Leaders and Technical Teams to keep service running well Keeping the end client informed with clear, regular updates on whats happening Spotting risks early and putting plans in place to deal with them Making sure we … re delivering a smooth service in line with what we've agreed Ideally you would have 5+ years managing teams and leading projects in a technical environment. You will have strong communication skills as you'll be managing stakeholders and technical teams daily. You will have experience working with SLA's in line with an overall contract agreement This More ❯

Job Title: Technical Service Delivery Manager Location: Redhill, UK (Hybrid – Office-based for the first 6 months, then 2 days a week WFH) Who are we recruiting for? A leading, award-winning technology solutions provider specialising in secure satellite communications and defence sector projects, looking for a strong, assured Technical Service Delivery Manager to … join their vibrant project delivery team. What will you be doing? Taking delivery ownership of high-value MOD/defence contracts, driving successful project implementation and service rollouts Managing all aspects of project documentation, schedule risk, and contract milestones across multiple portfolios Supporting project teams and clients with creative technical solutions and improvements, acting as a key … point of contact Assisting in bid writing and contract delivery for MOD/government tenders, ensuring robust documentation and outcomes Representing the business at major client/project meetings, and coordinating cross-team resources with a determined outcome-focused mindset. Are you the ideal candidate? Qualified with proven project management experience in MOD or UK government contract delivery More ❯