1 to 2 of 2 Senior Service Desk Analyst Jobs

Purpose of the role for Senior Service Desk Analyst: As the Senior Service Desk Analyst, you will sit between the 1 st line support and Technology Service Desk Manager, honing your skills to become a technical authority for the team. … You will provide support and assistance on backend systems under the direction of the Technology Service Desk manager as required, supporting the completion of 1 st and 2 nd line tasks as well as proactively inputting into project related work, which is growing all the time. The successful … tasks Assist the team to monitor internal assets to ensure accurate inventory records Manage the customer experience and expectations throughout the life cycle of service desk interactions. Build and maintain relationships to create a positive customer experience Provide assistance and support to remote and office-based end users more »

be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our … delivery and providing additional services to organisations we work with. Reporting to the IT Service Desk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by working on the Service Desk as an Analyst … that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation, enhance customer relationships and provide continual service improvement. The role will be responsible for day-to-day delivery of IT Service Desk and administration activities according to governance, processes more »