Lead Product Manager
Sunderland, Tyne and Wear, UK
Hybrid / WFH Options
Hybrid / WFH Options
DWP Digital
contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity with Verint or similar quality management products and Omilia or other conversational AI solutions. Personal Statement: You must More ❯
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