Regional IT Lead
- Location
- Greater London, England, United Kingdom
make real-time decisions that directly impact analyst experience, SLA performance, and end-user satisfaction across the AlphaSense organization. What You’ll Do Queue & Workflow Management Monitor the unassigned queue continuously to prevent backlog from forming. Enforce fair ticket distribution and prevent cherry-picking across the team. Reassign … organization. Experience working within ITSM frameworks and a solid understanding of SLA management. Nice to Have ITIL Foundations certification or equivalent service management training. Prior experience in a formal team lead or shift lead capacity within an IT service desk. Familiarity with enterprise tooling such as Okta, Google Workspace ...