The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the Berkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 94 115 127
Rank change year-on-year
+21 +12
Contract jobs requiring a Service Desk Analyst 25 14 5
As % of all contract IT jobs located in Berkshire 1.00% 0.55% 0.16%
As % of the Job Titles category 1.10% 0.60% 0.19%
Number of daily rates quoted 14 2 0
Average daily rate
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£150 £135 -
Average daily rate % change year-on-year
+11.11% -
UK excluding London average daily rate £125 £111 £110
% change year-on-year
+12.99% +0.56%
Number of hourly rates quoted 2 11 0
Average hourly rate £11.50 £14.50 -
Average hourly rate % change year-on-year
-20.68% -
UK excluding London average hourly rate £13.18 £13.14 £13.14
% change year-on-year
+0.30% -0.03%
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Berkshire
Contract IT job ads with a match in the
Job Titles category
2270 2335 2691
As % of all contract IT jobs located in Berkshire 91.20% 91.21% 88.20%
Number of daily rates quoted 1134 1016 1011
Average daily rate £375 £375 £375
90% offered a daily rate of more than £225 £205 £225
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 64 91 82
Average hourly rate £17.07 £17.00 £20.00
Average hourly rate % change year-on-year
+0.41% -15.00%
90% offered a hourly rate of more than £10.50 £12.00 £12.50
10% offered a hourly rate of more than £40.00 £36.00 £37.50
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

Service Desk Analyst
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Berkshire

Service Desk Analyst
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Berkshire region.

Service Desk Analyst Daily Rate Trend in Berkshire

Service Desk Analyst
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Berkshire region.

Service Desk Analyst Hourly Rate Trend in Berkshire

Service Desk Analyst
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the Berkshire region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Slough +2 4 - - 2
Reading +11 3 £115 -14.81%
Newbury - - - -
Windsor - - - -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Berkshire

For the 6 months to 22 August 2014, IT contractor jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 27 (57.45%) Windows
2 21 (44.68%) ITIL
3 16 (34.04%) Active Directory
4 15 (31.91%) MS Office
5 12 (25.53%) Citrix
5 12 (25.53%) ITSM
6 11 (23.40%) Windows XP
7 10 (21.28%) Finance
7 10 (21.28%) Windows 7
8 9 (19.15%) MS Excel
9 8 (17.02%) SLA
9 8 (17.02%) Telecoms
9 8 (17.02%) Blackberry
9 8 (17.02%) Blackberry Enterprise Server
10 7 (14.89%) Service Management
10 7 (14.89%) TCP/IP
10 7 (14.89%) VPN
10 7 (14.89%) Microsoft Certification
10 7 (14.89%) Time Management
10 7 (14.89%) Mobile Device Management
10 7 (14.89%) MobileIron
10 7 (14.89%) ServiceNow
11 6 (12.77%) Incident Management
11 6 (12.77%) Microsoft
11 6 (12.77%) IBM Notes
11 6 (12.77%) Lotus
12 5 (10.64%) CheckPoint
12 5 (10.64%) Symantec
12 5 (10.64%) McAfee
12 5 (10.64%) MCSA

Service Desk Analyst
Top Related IT Skills in Berkshire by Category

For the 6 months to 22 August 2014, IT contractor jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (17.02%) Blackberry Enterprise Server
2 6 (12.77%) IBM Notes
3 5 (10.64%) MS Exchange
4 2 (4.26%) Lotus Domino
5 1 (2.13%) CMS
Applications
1 15 (31.91%) MS Office
2 9 (19.15%) MS Excel
3 3 (6.38%) MS PowerPoint
Business Applications
1 2 (4.26%) Remedy ITSM
Cloud Services
1 2 (4.26%) Google Apps
Communications & Networking
1 7 (14.89%) TCP/IP
1 7 (14.89%) VPN
2 5 (10.64%) LAN
2 5 (10.64%) VoIP
2 5 (10.64%) WAN
3 3 (6.38%) Unified Communications
3 3 (6.38%) DNS
3 3 (6.38%) Wi-Fi
4 1 (2.13%) MPLS
General
1 10 (21.28%) Finance
2 8 (17.02%) Telecoms
3 3 (6.38%) Legal
3 3 (6.38%) Banking
4 1 (2.13%) Retail
Libraries, Frameworks & Software Standards
1 3 (6.38%) SOAP
Miscellaneous
1 8 (17.02%) Blackberry
2 3 (6.38%) Mobile App
3 2 (4.26%) Thin Client
3 2 (4.26%) Client/Server
3 2 (4.26%) Replication
3 2 (4.26%) Fat Client
4 1 (2.13%) Video Conferencing
4 1 (2.13%) Management Information System
Operating Systems
1 27 (57.45%) Windows
2 11 (23.40%) Windows XP
3 10 (21.28%) Windows 7
4 3 (6.38%) Red Hat Enterprise Linux
4 3 (6.38%) UNIX
4 3 (6.38%) Solaris
4 3 (6.38%) Linux
5 2 (4.26%) Windows Server 2003
5 2 (4.26%) Windows Server 2008
6 1 (2.13%) Windows 8
Processes & Methodologies
1 21 (44.68%) ITIL
2 12 (25.53%) ITSM
3 7 (14.89%) Service Management
3 7 (14.89%) Time Management
3 7 (14.89%) Mobile Device Management
4 6 (12.77%) Incident Management
5 5 (10.64%) ERP
6 3 (6.38%) CRM
6 3 (6.38%) Data Security
7 2 (4.26%) Migration
7 2 (4.26%) IT Governance
7 2 (4.26%) Investment Management
8 1 (2.13%) Workflow Management
8 1 (2.13%) Workforce Management Optimization
8 1 (2.13%) Workflow
Programming Languages
1 3 (6.38%) Java
1 3 (6.38%) Perl
Qualifications
1 7 (14.89%) Microsoft Certification
2 5 (10.64%) MCSA
3 3 (6.38%) JNCIA
3 3 (6.38%) Degree
3 3 (6.38%) Cisco Certification
3 3 (6.38%) RHCE
3 3 (6.38%) CCNA
4 2 (4.26%) MCP
4 2 (4.26%) CCA
4 2 (4.26%) Citrix Certification
Quality Assurance & Compliance
1 8 (17.02%) SLA
2 2 (4.26%) COBIT
System Software
1 16 (34.04%) Active Directory
2 3 (6.38%) NFS
Systems Management
1 5 (10.64%) SCCM
1 5 (10.64%) SCOM
Vendors
1 12 (25.53%) Citrix
2 7 (14.89%) MobileIron
2 7 (14.89%) ServiceNow
3 6 (12.77%) Microsoft
3 6 (12.77%) Lotus
4 5 (10.64%) CheckPoint
4 5 (10.64%) Symantec
4 5 (10.64%) McAfee
5 3 (6.38%) Redknee
5 3 (6.38%) Sun
5 3 (6.38%) Cisco
5 3 (6.38%) SAP
5 3 (6.38%) Red Hat
5 3 (6.38%) Juniper
6 2 (4.26%) Remedy
6 2 (4.26%) HP
6 2 (4.26%) Google
7 1 (2.13%) Avaya
7 1 (2.13%) BMC