The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the Berkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 109 99 102
Rank change year-on-year
-10 +3
Contract jobs requiring a Service Desk Analyst 10 25 19
As % of all contract IT jobs located in Berkshire 0.39% 1.00% 0.78%
As % of the Job Titles category 0.44% 1.11% 0.86%
Number of daily rates quoted 5 14 9
Average daily rate
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£120 £150 £140
Average daily rate % change year-on-year
-20.00% +7.14%
90% offered a daily rate of more than £110 £105 £128
10% offered a daily rate of more than £138 £180 £150
UK excluding London average daily rate £120 £125 £113
% change year-on-year
-4.00% +11.11%
Number of hourly rates quoted 0 3 7
Average hourly rate - £12.00 £14.00
Average hourly rate % change year-on-year
- -14.28%
UK excluding London average hourly rate £13.10 £14.00 £13.00
% change year-on-year
-6.42% +7.69%
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Berkshire
Contract IT job ads with a match in the
Job Titles category
2284 2243 2205
As % of all contract IT jobs located in Berkshire 89.01% 89.65% 91.04%
Number of daily rates quoted 1247 1081 958
Average daily rate £385 £370 £370
Average daily rate % change year-on-year
+4.05% -
90% offered a daily rate of more than £225 £225 £195
10% offered a daily rate of more than £515 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 100 56 82
Average hourly rate £19.75 £17.07 £17.50
Average hourly rate % change year-on-year
+15.70% -2.45%
90% offered a hourly rate of more than £11.00 £10.50 £10.88
10% offered a hourly rate of more than £36.50 £21.10 £31.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Service Desk Analyst
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Berkshire

Service Desk Analyst
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Berkshire region.

Service Desk Analyst Daily Rate Trend in Berkshire

Service Desk Analyst
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Berkshire region.

Service Desk Analyst Hourly Rate Trend in Berkshire

Service Desk Analyst
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the Berkshire region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading -1 4 £110 -4.34% 2
Slough +1 3 £120 - 1
Bracknell -15 1 - -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Berkshire

For the 6 months to 31 July 2015, IT contractor jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 19 (65.52%) Windows
2 16 (55.17%) Active Directory
2 16 (55.17%) Windows 7
3 14 (48.28%) MS Office
4 10 (34.48%) ITIL
5 9 (31.03%) ITSM
6 8 (27.59%) Office 365
7 6 (20.69%) MS Excel
8 5 (17.24%) Remedy
8 5 (17.24%) MS PowerPoint
8 5 (17.24%) Incident Management
9 4 (13.79%) Remedy ITSM
9 4 (13.79%) SCCM
9 4 (13.79%) Service Management
9 4 (13.79%) Retail
9 4 (13.79%) Citrix
9 4 (13.79%) SLA
9 4 (13.79%) Cisco
9 4 (13.79%) Microsoft
9 4 (13.79%) ITIL Certification
9 4 (13.79%) Lync
10 3 (10.34%) French Language
10 3 (10.34%) Service Desk Management
10 3 (10.34%) Replication
10 3 (10.34%) Management Information System
11 2 (6.90%) BT
11 2 (6.90%) Telecoms
11 2 (6.90%) NetBackup
11 2 (6.90%) Backup Exec
11 2 (6.90%) MOS

Service Desk Analyst
Top Related IT Skills in Berkshire by Category

For the 6 months to 31 July 2015, IT contractor jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (13.79%) Lync
2 2 (6.90%) SharePoint
Applications
1 14 (48.28%) MS Office
2 6 (20.69%) MS Excel
3 5 (17.24%) MS PowerPoint
Business Applications
1 4 (13.79%) Remedy ITSM
2 2 (6.90%) SAP CCM
2 2 (6.90%) SAP ERP
Cloud Services
1 8 (27.59%) Office 365
2 1 (3.45%) Google Apps
Communications & Networking
1 2 (6.90%) LAN
1 2 (6.90%) VoIP
1 2 (6.90%) WAN
1 2 (6.90%) TCP/IP
2 1 (3.45%) DNS
2 1 (3.45%) Intranet
2 1 (3.45%) DHCP
General
1 4 (13.79%) Retail
2 3 (10.34%) French Language
3 2 (6.90%) Pharmaceutical
3 2 (6.90%) Telecoms
Miscellaneous
1 3 (10.34%) Management Information System
1 3 (10.34%) Replication
2 1 (3.45%) FMCG
2 1 (3.45%) Analytical Skills
2 1 (3.45%) EPoS
Operating Systems
1 19 (65.52%) Windows
2 16 (55.17%) Windows 7
3 2 (6.90%) Windows 8
3 2 (6.90%) Windows XP
Processes & Methodologies
1 10 (34.48%) ITIL
2 9 (31.03%) ITSM
3 5 (17.24%) Incident Management
4 4 (13.79%) Service Management
5 3 (10.34%) Service Desk Management
6 2 (6.90%) Time Management
6 2 (6.90%) ERP
7 1 (3.45%) Service Delivery
Qualifications
1 4 (13.79%) ITIL Certification
2 2 (6.90%) MOS
2 2 (6.90%) MCTS
2 2 (6.90%) MCITP
2 2 (6.90%) MCSE
2 2 (6.90%) MCSA
2 2 (6.90%) Microsoft Certification
3 1 (3.45%) MCP
3 1 (3.45%) HNC
3 1 (3.45%) Degree
3 1 (3.45%) SC Cleared
3 1 (3.45%) Security Cleared
Quality Assurance & Compliance
1 4 (13.79%) SLA
System Software
1 16 (55.17%) Active Directory
Systems Management
1 4 (13.79%) SCCM
2 2 (6.90%) SCOM
2 2 (6.90%) CA Spectrum
2 2 (6.90%) Nagios
2 2 (6.90%) Norton AntiVirus
2 2 (6.90%) NetBackup
2 2 (6.90%) Backup Exec
2 2 (6.90%) WSUS
Vendors
1 5 (17.24%) Remedy
2 4 (13.79%) Cisco
2 4 (13.79%) Microsoft
2 4 (13.79%) Citrix
3 2 (6.90%) CA
3 2 (6.90%) JD Edwards
3 2 (6.90%) CheckPoint
3 2 (6.90%) Symantec
3 2 (6.90%) McAfee
3 2 (6.90%) BT
3 2 (6.90%) SAP
3 2 (6.90%) ServiceNow
4 1 (3.45%) Google
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