The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 26 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Nov 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 192 216 202
Rank change year-on-year
+24 -14
Permanent jobs requiring a Service Desk Analyst 32 20 26
As % of all permanent IT jobs located in Berkshire 0.56% 0.33% 0.48%
As % of the Job Titles category 0.60% 0.36% 0.51%
Number of salaries quoted 27 11 24
Average salary £26,000 £22,000 £25,000
Average salary % change year-on-year
+18.18% -12.00%
90% offered a salary of more than £19,000 £16,500 £20,150
10% offered a salary of more than £40,000 £27,500 £28,250
UK excluding London average salary £21,500 £21,000 £21,000
% change year-on-year
+2.38% -
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5358 5592 5138
As % of all permanent IT jobs located in Berkshire 93.59% 93.18% 94.15%
Number of salaries quoted 3695 4193 4225
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,400 £26,250 £27,500
10% offered a salary of more than £67,500 £62,500 £67,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Berkshire

Service Desk Analyst
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Berkshire region.

Service Desk Analyst Salary Trend in Berkshire

Service Desk Analyst
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Berkshire region over the 3 months to 26 November 2014.

Service Desk Analyst Salary Histogram in Berkshire

Service Desk Analyst
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Berkshire region over the 3 months to 26 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +18 19 £27,000 +63.63% 2
Newbury - 4 - - 1
Wokingham -3 2 £17,750 -15.47%
Slough -6 2 £20,875 -5.11% 1
Windsor - 1 £26,000 -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Berkshire

For the 6 months to 26 November 2014, IT jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 42 (66.67%) Windows
2 38 (60.32%) Microsoft
3 35 (55.56%) MS Office
4 28 (44.44%) Windows 7
5 27 (42.86%) ITIL
6 25 (39.68%) Active Directory
7 20 (31.75%) MS Excel
8 15 (23.81%) Citrix
9 14 (22.22%) VPN
9 14 (22.22%) Finance
10 13 (20.63%) SLA
11 12 (19.05%) Windows XP
12 10 (15.87%) MS Exchange
12 10 (15.87%) MCSA
12 10 (15.87%) Microsoft Certification
13 8 (12.70%) ITSM
13 8 (12.70%) Windows 8
13 8 (12.70%) SCCM
14 7 (11.11%) Blackberry
14 7 (11.11%) VoIP
15 6 (9.52%) MCSE
15 6 (9.52%) MCP
15 6 (9.52%) TCP/IP
15 6 (9.52%) Internet
15 6 (9.52%) Service Management
15 6 (9.52%) Incident Management
16 5 (7.94%) SCOM
16 5 (7.94%) Exchange Server 2010
16 5 (7.94%) Symantec
16 5 (7.94%) CheckPoint

Service Desk Analyst
Top Related IT Skills in Berkshire by Category

For the 6 months to 26 November 2014, IT jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (15.87%) MS Exchange
2 5 (7.94%) Blackberry Enterprise Server
2 5 (7.94%) Exchange Server 2010
3 4 (6.35%) Exchange Server 2007
4 1 (1.59%) IBM Notes
Applications
1 35 (55.56%) MS Office
2 20 (31.75%) MS Excel
Business Applications
1 1 (1.59%) Remedy ITSM
Cloud Services
1 1 (1.59%) SaaS
Communications & Networking
1 14 (22.22%) VPN
2 7 (11.11%) VoIP
3 6 (9.52%) Internet
3 6 (9.52%) TCP/IP
4 3 (4.76%) LAN
4 3 (4.76%) WAN
5 2 (3.17%) Ethernet
5 2 (3.17%) ADSL
5 2 (3.17%) ISDN
5 2 (3.17%) MPLS
6 1 (1.59%) Unified Communications
Database & Business Intelligence
1 1 (1.59%) Data Warehouse
General
1 14 (22.22%) Finance
2 4 (6.35%) Banking
2 4 (6.35%) Telecoms
3 1 (1.59%) Retail
3 1 (1.59%) Pharmaceutical
3 1 (1.59%) Financial Institution
Libraries, Frameworks & Software Standards
1 1 (1.59%) Mason
Miscellaneous
1 7 (11.11%) Blackberry
2 4 (6.35%) iPhone
3 2 (3.17%) EPoS
4 1 (1.59%) User Experience
4 1 (1.59%) Analytical Skills
4 1 (1.59%) Replication
Operating Systems
1 42 (66.67%) Windows
2 28 (44.44%) Windows 7
3 12 (19.05%) Windows XP
4 8 (12.70%) Windows 8
5 4 (6.35%) Windows Server 2012
5 4 (6.35%) Windows Server 2008
5 4 (6.35%) Windows Server 2003
6 3 (4.76%) Windows Vista
Processes & Methodologies
1 27 (42.86%) ITIL
2 8 (12.70%) ITSM
3 6 (9.52%) Service Management
3 6 (9.52%) Incident Management
4 4 (6.35%) Time Management
4 4 (6.35%) Mobile Device Management
4 4 (6.35%) Service Delivery
4 4 (6.35%) ERP
5 3 (4.76%) Line Management
6 2 (3.17%) Workforce Management Optimization
6 2 (3.17%) CRM
7 1 (1.59%) Business Intelligence
7 1 (1.59%) Process Management
7 1 (1.59%) Workflow
7 1 (1.59%) Knowledge Management
7 1 (1.59%) ITIL V3
7 1 (1.59%) Continuous Improvement
7 1 (1.59%) Mentoring
Programming Languages
1 5 (7.94%) SQL
Qualifications
1 10 (15.87%) MCSA
1 10 (15.87%) Microsoft Certification
2 6 (9.52%) MCP
2 6 (9.52%) MCSE
3 4 (6.35%) CCNA
3 4 (6.35%) Cisco Certification
3 4 (6.35%) VMware Certified Professional (VCP)
3 4 (6.35%) MCTS
3 4 (6.35%) MCITP
4 2 (3.17%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 13 (20.63%) SLA
2 1 (1.59%) ISO/IEC 27001
2 1 (1.59%) QA
System Software
1 25 (39.68%) Active Directory
2 4 (6.35%) VMware Infrastructure
Systems Management
1 8 (12.70%) SCCM
2 5 (7.94%) SCOM
3 1 (1.59%) Norton AntiVirus
Vendors
1 38 (60.32%) Microsoft
2 15 (23.81%) Citrix
3 5 (7.94%) CheckPoint
3 5 (7.94%) Symantec
3 5 (7.94%) McAfee
4 4 (6.35%) VMware
4 4 (6.35%) Dell
5 2 (3.17%) Avaya
5 2 (3.17%) Cisco
5 2 (3.17%) BT
5 2 (3.17%) Remedy
6 1 (1.59%) NetSuite
6 1 (1.59%) ServiceNow
6 1 (1.59%) Lotus
6 1 (1.59%) Apple
6 1 (1.59%) Salesforce.com
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