The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 196 185 213
Rank change year-on-year
-11 +28
Permanent jobs requiring a Service Desk Analyst 30 34 12
As % of all permanent IT jobs located in Berkshire 0.51% 0.60% 0.21%
As % of the Job Titles category 0.55% 0.65% 0.23%
Number of salaries quoted 22 30 12
Average salary £25,000 £20,250 £25,000
Average salary % change year-on-year
+23.45% -19.00%
90% offered a salary of more than £19,500 £17,000 £18,325
10% offered a salary of more than £26,500 £25,500 £33,900
UK excluding London average salary £21,925 £20,500 £21,500
% change year-on-year
+6.95% -4.65%
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5462 5257 5323
As % of all permanent IT jobs located in Berkshire 92.33% 93.16% 94.11%
Number of salaries quoted 3813 4136 4455
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,000 £25,000 £27,000
10% offered a salary of more than £68,000 £60,000 £65,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Berkshire

Service Desk Analyst
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Berkshire region.

Service Desk Analyst Salary Trend in Berkshire

Service Desk Analyst
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Berkshire region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +3 11 £20,500 -
Newbury +6 5 £22,000 +10.00%
Slough +11 4 £25,500 - 2
Windsor - 3 £26,000 -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Berkshire

For the 6 months to 22 August 2014, IT jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 33 (66.00%) Windows
2 30 (60.00%) ITIL
3 27 (54.00%) MS Office
4 26 (52.00%) MS Excel
4 26 (52.00%) Microsoft
5 16 (32.00%) Active Directory
6 14 (28.00%) Windows 7
7 13 (26.00%) SLA
8 11 (22.00%) Microsoft Certification
9 10 (20.00%) MCP
9 10 (20.00%) Windows XP
10 9 (18.00%) Internet
11 8 (16.00%) MS Exchange
11 8 (16.00%) MCSE
11 8 (16.00%) MCSA
11 8 (16.00%) VPN
11 8 (16.00%) Incident Management
12 7 (14.00%) SCCM
12 7 (14.00%) WAN
12 7 (14.00%) Citrix
12 7 (14.00%) LAN
12 7 (14.00%) TCP/IP
13 6 (12.00%) Telecoms
13 6 (12.00%) VoIP
14 5 (10.00%) ITSM
14 5 (10.00%) CheckPoint
14 5 (10.00%) Windows Server 2003
14 5 (10.00%) SC Cleared
14 5 (10.00%) Security Cleared
14 5 (10.00%) Windows Server 2008

Service Desk Analyst
Top Related IT Skills in Berkshire by Category

For the 6 months to 22 August 2014, IT jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (16.00%) MS Exchange
2 4 (8.00%) Exchange Server 2010
3 3 (6.00%) Exchange Server 2007
4 1 (2.00%) IBM Notes
Applications
1 27 (54.00%) MS Office
2 26 (52.00%) MS Excel
Business Applications
1 1 (2.00%) Remedy ITSM
Cloud Services
1 1 (2.00%) SaaS
Communications & Networking
1 9 (18.00%) Internet
2 8 (16.00%) VPN
3 7 (14.00%) WAN
3 7 (14.00%) LAN
3 7 (14.00%) TCP/IP
4 6 (12.00%) VoIP
5 2 (4.00%) MPLS
5 2 (4.00%) ADSL
5 2 (4.00%) ISDN
5 2 (4.00%) Ethernet
6 1 (2.00%) Firewall
6 1 (2.00%) Network Security
6 1 (2.00%) Unified Communications
6 1 (2.00%) F5 BIG-IP LTM
Database & Business Intelligence
1 1 (2.00%) Data Warehouse
General
1 6 (12.00%) Telecoms
2 4 (8.00%) Finance
3 1 (2.00%) Portuguese Language
Miscellaneous
1 1 (2.00%) Replication
Operating Systems
1 33 (66.00%) Windows
2 14 (28.00%) Windows 7
3 10 (20.00%) Windows XP
4 5 (10.00%) Windows Server 2003
4 5 (10.00%) Windows Server 2008
4 5 (10.00%) Windows 8
4 5 (10.00%) Windows Server 2012
5 4 (8.00%) Windows 2000
Processes & Methodologies
1 30 (60.00%) ITIL
2 8 (16.00%) Incident Management
3 5 (10.00%) ITSM
4 4 (8.00%) Time Management
5 3 (6.00%) ERP
5 3 (6.00%) Service Delivery
5 3 (6.00%) Mobile Device Management
6 2 (4.00%) ITIL V3
6 2 (4.00%) Problem Management
6 2 (4.00%) Workforce Management Optimization
6 2 (4.00%) CRM
7 1 (2.00%) Business Intelligence
7 1 (2.00%) Information Security
7 1 (2.00%) Workflow
7 1 (2.00%) Service Management
7 1 (2.00%) Process Management
7 1 (2.00%) Load Balancing
7 1 (2.00%) SIEM
7 1 (2.00%) Continuous Improvement
Qualifications
1 11 (22.00%) Microsoft Certification
2 10 (20.00%) MCP
3 8 (16.00%) MCSE
3 8 (16.00%) MCSA
4 5 (10.00%) SC Cleared
4 5 (10.00%) Security Cleared
5 4 (8.00%) DV Cleared
6 3 (6.00%) Cisco Certification
6 3 (6.00%) CCNA
6 3 (6.00%) MCTS
6 3 (6.00%) MCITP
6 3 (6.00%) VMware Certified Professional (VCP)
7 2 (4.00%) Network+ Certification
7 2 (4.00%) A+ Certification
8 1 (2.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 13 (26.00%) SLA
2 1 (2.00%) QA
2 1 (2.00%) ISO/IEC 27001
System Software
1 16 (32.00%) Active Directory
2 3 (6.00%) VMware Infrastructure
3 1 (2.00%) vSphere
3 1 (2.00%) VMware ESXi
Systems Management
1 7 (14.00%) SCCM
2 4 (8.00%) SCOM
3 2 (4.00%) DameWare
4 1 (2.00%) Norton AntiVirus
Vendors
1 26 (52.00%) Microsoft
2 7 (14.00%) Citrix
3 5 (10.00%) CheckPoint
4 4 (8.00%) VMware
4 4 (8.00%) McAfee
4 4 (8.00%) Symantec
4 4 (8.00%) HP
5 3 (6.00%) Dell
5 3 (6.00%) Cisco
6 2 (4.00%) Remedy
6 2 (4.00%) BT
6 2 (4.00%) Avaya
7 1 (2.00%) Juniper
7 1 (2.00%) Lotus
7 1 (2.00%) Apple
7 1 (2.00%) F5
7 1 (2.00%) Riverbed
7 1 (2.00%) ServiceNow
Maidenhead, Berkshire
Allied Worldwide
Posted: 21 hours ago
Slough
Hays IT - Uk Posting account
Salary: £23000.00 - £28000.00 per annum
Posted: 4 days ago
Slough
Hays IT - Uk Posting account
Salary: £25000.00 - £28000.00 per annum
Posted: 12 days ago