The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 193 202 202
Rank change year-on-year
+9 0
Permanent jobs requiring a Service Desk Analyst 41 27 26
As % of all permanent IT jobs located in Berkshire 0.69% 0.46% 0.48%
As % of the Job Titles category 0.75% 0.49% 0.51%
Number of salaries quoted 33 18 24
Average salary £26,000 £21,000 £25,000
Average salary % change year-on-year
+23.80% -16.00%
90% offered a salary of more than £19,100 £16,500 £18,995
10% offered a salary of more than £32,500 £27,500 £31,800
UK excluding London average salary £21,250 £21,000 £21,000
% change year-on-year
+1.19% -
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5469 5518 5088
As % of all permanent IT jobs located in Berkshire 92.54% 93.19% 94.52%
Number of salaries quoted 3761 4203 4170
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,000 £26,500 £27,500
10% offered a salary of more than £67,500 £62,500 £65,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Berkshire

Service Desk Analyst
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Berkshire region.

Service Desk Analyst Salary Trend in Berkshire

Service Desk Analyst
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Berkshire region over the 3 months to 22 October 2014.

Service Desk Analyst Salary Histogram in Berkshire

Service Desk Analyst
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Berkshire region over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +9 17 £21,500 +12.86% 1
Newbury - 7 - -
Slough +2 5 £26,000 +18.18%
Windsor - 4 £26,000 -
Wokingham -7 2 £17,750 -8.97%
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Berkshire

For the 6 months to 22 October 2014, IT jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 39 (63.93%) Windows
2 35 (57.38%) Microsoft
3 34 (55.74%) MS Office
4 30 (49.18%) ITIL
5 24 (39.34%) MS Excel
5 24 (39.34%) Windows 7
6 22 (36.07%) Active Directory
7 15 (24.59%) SLA
8 13 (21.31%) VPN
9 12 (19.67%) Citrix
9 12 (19.67%) Windows XP
10 11 (18.03%) Microsoft Certification
10 11 (18.03%) Finance
11 10 (16.39%) MS Exchange
11 10 (16.39%) MCSA
12 8 (13.11%) SCCM
12 8 (13.11%) ITSM
13 7 (11.48%) Internet
13 7 (11.48%) VoIP
13 7 (11.48%) MCSE
13 7 (11.48%) MCP
13 7 (11.48%) TCP/IP
13 7 (11.48%) Windows 8
14 5 (8.20%) Symantec
14 5 (8.20%) CheckPoint
14 5 (8.20%) McAfee
14 5 (8.20%) SQL
14 5 (8.20%) SCOM
14 5 (8.20%) Exchange Server 2010
14 5 (8.20%) Incident Management

Service Desk Analyst
Top Related IT Skills in Berkshire by Category

For the 6 months to 22 October 2014, IT jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (16.39%) MS Exchange
2 5 (8.20%) Exchange Server 2010
3 4 (6.56%) Exchange Server 2007
4 2 (3.28%) Blackberry Enterprise Server
5 1 (1.64%) IBM Notes
Applications
1 34 (55.74%) MS Office
2 24 (39.34%) MS Excel
Business Applications
1 1 (1.64%) Remedy ITSM
Cloud Services
1 1 (1.64%) SaaS
Communications & Networking
1 13 (21.31%) VPN
2 7 (11.48%) Internet
2 7 (11.48%) VoIP
2 7 (11.48%) TCP/IP
3 3 (4.92%) LAN
3 3 (4.92%) WAN
4 2 (3.28%) Ethernet
4 2 (3.28%) ADSL
4 2 (3.28%) ISDN
4 2 (3.28%) MPLS
5 1 (1.64%) Unified Communications
5 1 (1.64%) F5 BIG-IP LTM
5 1 (1.64%) Network Security
Database & Business Intelligence
1 1 (1.64%) Data Warehouse
General
1 11 (18.03%) Finance
2 4 (6.56%) Banking
2 4 (6.56%) Telecoms
3 1 (1.64%) Pharmaceutical
3 1 (1.64%) Financial Institution
3 1 (1.64%) Portuguese Language
3 1 (1.64%) Retail
Miscellaneous
1 4 (6.56%) iPhone
1 4 (6.56%) Blackberry
2 2 (3.28%) EPoS
3 1 (1.64%) Replication
Operating Systems
1 39 (63.93%) Windows
2 24 (39.34%) Windows 7
3 12 (19.67%) Windows XP
4 7 (11.48%) Windows 8
5 4 (6.56%) Windows Server 2008
5 4 (6.56%) Windows Server 2012
5 4 (6.56%) Windows Server 2003
6 3 (4.92%) Windows Vista
7 1 (1.64%) Windows 2000
Processes & Methodologies
1 30 (49.18%) ITIL
2 8 (13.11%) ITSM
3 5 (8.20%) Incident Management
4 4 (6.56%) Mobile Device Management
4 4 (6.56%) Time Management
4 4 (6.56%) ERP
4 4 (6.56%) Service Delivery
5 3 (4.92%) Service Management
5 3 (4.92%) Line Management
6 2 (3.28%) Workforce Management Optimization
6 2 (3.28%) ITIL V3
6 2 (3.28%) CRM
7 1 (1.64%) Workflow
7 1 (1.64%) Process Management
7 1 (1.64%) Business Intelligence
7 1 (1.64%) Continuous Improvement
7 1 (1.64%) Mentoring
7 1 (1.64%) Load Balancing
Programming Languages
1 5 (8.20%) SQL
Qualifications
1 11 (18.03%) Microsoft Certification
2 10 (16.39%) MCSA
3 7 (11.48%) MCSE
3 7 (11.48%) MCP
4 4 (6.56%) MCTS
4 4 (6.56%) MCITP
4 4 (6.56%) VMware Certified Professional (VCP)
4 4 (6.56%) CCNA
4 4 (6.56%) Cisco Certification
5 1 (1.64%) SC Cleared
5 1 (1.64%) DV Cleared
5 1 (1.64%) Security Cleared
5 1 (1.64%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 15 (24.59%) SLA
2 1 (1.64%) QA
2 1 (1.64%) ISO/IEC 27001
System Software
1 22 (36.07%) Active Directory
2 4 (6.56%) VMware Infrastructure
Systems Management
1 8 (13.11%) SCCM
2 5 (8.20%) SCOM
3 1 (1.64%) Norton AntiVirus
Vendors
1 35 (57.38%) Microsoft
2 12 (19.67%) Citrix
3 5 (8.20%) Symantec
3 5 (8.20%) CheckPoint
3 5 (8.20%) McAfee
4 4 (6.56%) VMware
4 4 (6.56%) Dell
5 3 (4.92%) Cisco
6 2 (3.28%) Avaya
6 2 (3.28%) BT
6 2 (3.28%) Remedy
7 1 (1.64%) Juniper
7 1 (1.64%) Lotus
7 1 (1.64%) Apple
7 1 (1.64%) HP
7 1 (1.64%) ServiceNow
7 1 (1.64%) F5
7 1 (1.64%) Riverbed
Reading, Berkshire
IT Talent Solutions
Salary: From £20,000 to £23,000 per annum
Posted: 2 days ago