The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 174 197 205
Rank change year-on-year
+23 +8
Permanent jobs requiring a Service Desk Analyst 33 18 16
As % of all permanent IT jobs located in Berkshire 0.67% 0.33% 0.30%
As % of the Job Titles category 0.71% 0.35% 0.32%
Number of salaries quoted 21 13 16
Average salary £20,000 £24,100 £23,250
Average salary % change year-on-year
-17.01% +3.65%
90% offered a salary of more than £18,500 £19,500 £18,850
10% offered a salary of more than £27,000 £30,000 £30,000
UK excluding London average salary £22,000 £21,250 £21,000
% change year-on-year
+3.52% +1.19%
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
4622 5106 5009
As % of all permanent IT jobs located in Berkshire 93.26% 92.67% 94.40%
Number of salaries quoted 3462 3686 3989
Average salary £50,000 £45,000 £42,500
Average salary % change year-on-year
+11.11% +5.88%
90% offered a salary of more than £27,000 £27,500 £26,000
10% offered a salary of more than £70,000 £65,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Berkshire

Service Desk Analyst
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Berkshire region.

Service Desk Analyst Salary Trend in Berkshire

Service Desk Analyst
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Berkshire region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading -6 16 £19,700 -18.08% 3
Newbury - 8 - -
Slough - 3 - - 1
Bracknell +13 1 - -
Maidenhead - 1 £28,000 -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Berkshire

For the 6 months to 29 May 2015, IT jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 36 (65.45%) Windows
2 35 (63.64%) Microsoft
3 30 (54.55%) MS Office
3 30 (54.55%) ITIL
4 26 (47.27%) Windows 7
5 23 (41.82%) Windows 8
6 19 (34.55%) Windows XP
7 18 (32.73%) SLA
8 15 (27.27%) VPN
8 15 (27.27%) MS Excel
9 13 (23.64%) Incident Management
10 9 (16.36%) Finance
10 9 (16.36%) MCP
11 8 (14.55%) SCCM
11 8 (14.55%) Service Management
11 8 (14.55%) ITSM
12 7 (12.73%) Active Directory
12 7 (12.73%) Agresso
13 6 (10.91%) Microsoft Certification
14 5 (9.09%) Service Delivery
15 4 (7.27%) Windows Server 2008
15 4 (7.27%) Windows Server 2003
16 3 (5.45%) Internet
16 3 (5.45%) Avaya
16 3 (5.45%) Citrix
16 3 (5.45%) Software Deployment
16 3 (5.45%) WebEx
16 3 (5.45%) Windows Vista
16 3 (5.45%) MS PowerPoint
17 2 (3.64%) Time Management

Service Desk Analyst
Top Related IT Skills in Berkshire by Category

For the 6 months to 29 May 2015, IT jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 30 (54.55%) MS Office
2 15 (27.27%) MS Excel
3 3 (5.45%) MS PowerPoint
Business Applications
1 7 (12.73%) Agresso
Cloud Services
1 1 (1.82%) Office 365
Communications & Networking
1 15 (27.27%) VPN
2 3 (5.45%) Internet
2 3 (5.45%) WebEx
3 1 (1.82%) LAN
3 1 (1.82%) VoIP
3 1 (1.82%) WAN
3 1 (1.82%) TCP/IP
3 1 (1.82%) Unified Communications
General
1 9 (16.36%) Finance
2 2 (3.64%) Telecoms
3 1 (1.82%) Retail
Miscellaneous
1 2 (3.64%) Analytical Skills
Operating Systems
1 36 (65.45%) Windows
2 26 (47.27%) Windows 7
3 23 (41.82%) Windows 8
4 19 (34.55%) Windows XP
5 4 (7.27%) Windows Server 2008
5 4 (7.27%) Windows Server 2003
6 3 (5.45%) Windows Vista
7 1 (1.82%) Mac OS X
Processes & Methodologies
1 30 (54.55%) ITIL
2 13 (23.64%) Incident Management
3 8 (14.55%) Service Management
3 8 (14.55%) ITSM
4 5 (9.09%) Service Delivery
5 3 (5.45%) Software Deployment
6 2 (3.64%) Time Management
7 1 (1.82%) CRM
7 1 (1.82%) ERP
7 1 (1.82%) Mentoring
7 1 (1.82%) Problem Management
Qualifications
1 9 (16.36%) MCP
2 6 (10.91%) Microsoft Certification
3 2 (3.64%) HND
3 2 (3.64%) MCSA
4 1 (1.82%) MCSE
4 1 (1.82%) Cisco Certification
4 1 (1.82%) CCNA
4 1 (1.82%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 18 (32.73%) SLA
System Software
1 7 (12.73%) Active Directory
Systems Management
1 8 (14.55%) SCCM
2 1 (1.82%) SCOM
Vendors
1 35 (63.64%) Microsoft
2 3 (5.45%) Avaya
2 3 (5.45%) Citrix
3 1 (1.82%) Cisco
3 1 (1.82%) CheckPoint
3 1 (1.82%) Symantec
3 1 (1.82%) Remedy
3 1 (1.82%) McAfee
Reading, Berkshire
Coal IT Services
Salary: From £21,000 to £26,000 per annum + Bonus & Excellent Benefits Package
Posted: 11 hours ago
Reading, Berkshire
Austin Fraser
Salary: £19000 - £23000 per annum
Posted: Yesterday
Slough, Berkshire
Networking People
Posted: 3 days ago
Reading, Berkshire, South East
Prospects
Salary: To £19,000
Posted: 17 days ago