The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 208 207 211
Rank change year-on-year
-1 +4
Permanent jobs requiring a Service Desk Analyst 22 15 11
As % of all permanent IT jobs located in Berkshire 0.41% 0.28% 0.21%
As % of the Job Titles category 0.43% 0.30% 0.23%
Number of salaries quoted 12 12 11
Average salary £21,000 £26,750 £25,000
Average salary % change year-on-year
-21.49% +7.00%
90% offered a salary of more than £19,200 £20,000 £21,000
10% offered a salary of more than £40,000 £35,000 £34,000
UK excluding London average salary £21,750 £22,000 £22,000
% change year-on-year
-1.13% -
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5114 5044 4871
As % of all permanent IT jobs located in Berkshire 94.20% 93.63% 93.53%
Number of salaries quoted 3777 3733 4043
Average salary £47,500 £45,000 £45,000
Average salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,500 £28,500
10% offered a salary of more than £67,500 £61,400 £67,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Berkshire

Service Desk Analyst
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Berkshire region.

Service Desk Analyst Salary Trend in Berkshire

Service Desk Analyst
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Berkshire region over the 3 months to 28 January 2015.

Service Desk Analyst Salary Histogram in Berkshire

Service Desk Analyst
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Berkshire region over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +3 11 £21,000 -20.75% 3
Newbury - 9 - -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Berkshire

For the 6 months to 28 January 2015, IT jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 47 (74.60%) Microsoft
2 44 (69.84%) Windows
3 38 (60.32%) MS Office
4 34 (53.97%) Windows 7
5 24 (38.10%) ITIL
6 21 (33.33%) VPN
6 21 (33.33%) Finance
7 20 (31.75%) Active Directory
7 20 (31.75%) Windows XP
8 17 (26.98%) Windows 8
9 12 (19.05%) Service Management
9 12 (19.05%) ITSM
9 12 (19.05%) MS Excel
9 12 (19.05%) Citrix
10 11 (17.46%) Incident Management
11 9 (14.29%) SLA
12 8 (12.70%) Microsoft Certification
12 8 (12.70%) MCSA
13 7 (11.11%) MS Exchange
13 7 (11.11%) Agresso
13 7 (11.11%) Blackberry
14 6 (9.52%) TCP/IP
15 5 (7.94%) SQL
15 5 (7.94%) MCP
15 5 (7.94%) MCSE
15 5 (7.94%) Blackberry Enterprise Server
15 5 (7.94%) SCCM
16 4 (6.35%) SCOM
16 4 (6.35%) VMware Infrastructure
16 4 (6.35%) iPhone

Service Desk Analyst
Top Related IT Skills in Berkshire by Category

For the 6 months to 28 January 2015, IT jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (11.11%) MS Exchange
2 5 (7.94%) Blackberry Enterprise Server
3 4 (6.35%) Exchange Server 2007
3 4 (6.35%) Exchange Server 2010
Applications
1 38 (60.32%) MS Office
2 12 (19.05%) MS Excel
Business Applications
1 7 (11.11%) Agresso
Cloud Services
1 1 (1.59%) SaaS
Communications & Networking
1 21 (33.33%) VPN
2 6 (9.52%) TCP/IP
3 4 (6.35%) VoIP
4 3 (4.76%) Internet
5 1 (1.59%) MPLS
5 1 (1.59%) WAN
5 1 (1.59%) Ethernet
5 1 (1.59%) ADSL
5 1 (1.59%) ISDN
5 1 (1.59%) LAN
Database & Business Intelligence
1 1 (1.59%) Data Warehouse
General
1 21 (33.33%) Finance
2 4 (6.35%) Banking
3 1 (1.59%) Retail
3 1 (1.59%) Pharmaceutical
3 1 (1.59%) Financial Institution
3 1 (1.59%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.59%) Mason
Miscellaneous
1 7 (11.11%) Blackberry
2 4 (6.35%) iPhone
3 2 (3.17%) EPoS
4 1 (1.59%) User Experience
4 1 (1.59%) Analytical Skills
Operating Systems
1 44 (69.84%) Windows
2 34 (53.97%) Windows 7
3 20 (31.75%) Windows XP
4 17 (26.98%) Windows 8
5 4 (6.35%) Windows Server 2012
5 4 (6.35%) Windows Server 2008
5 4 (6.35%) Windows Server 2003
6 3 (4.76%) Windows Vista
Processes & Methodologies
1 24 (38.10%) ITIL
2 12 (19.05%) Service Management
2 12 (19.05%) ITSM
3 11 (17.46%) Incident Management
4 4 (6.35%) Mobile Device Management
5 3 (4.76%) ERP
6 2 (3.17%) Service Delivery
6 2 (3.17%) Time Management
7 1 (1.59%) ITIL V3
7 1 (1.59%) Continuous Improvement
7 1 (1.59%) Workforce Management Optimization
7 1 (1.59%) Line Management
7 1 (1.59%) Business Intelligence
7 1 (1.59%) CRM
7 1 (1.59%) Workflow
7 1 (1.59%) Knowledge Management
7 1 (1.59%) Process Management
Programming Languages
1 5 (7.94%) SQL
Qualifications
1 8 (12.70%) MCSA
1 8 (12.70%) Microsoft Certification
2 5 (7.94%) MCP
2 5 (7.94%) MCSE
3 4 (6.35%) CCNA
3 4 (6.35%) Cisco Certification
3 4 (6.35%) VMware Certified Professional (VCP)
3 4 (6.35%) MCTS
3 4 (6.35%) MCITP
4 1 (1.59%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 9 (14.29%) SLA
2 1 (1.59%) ISO/IEC 27001
2 1 (1.59%) QA
System Software
1 20 (31.75%) Active Directory
2 4 (6.35%) VMware Infrastructure
Systems Management
1 5 (7.94%) SCCM
2 4 (6.35%) SCOM
3 1 (1.59%) Norton AntiVirus
Vendors
1 47 (74.60%) Microsoft
2 12 (19.05%) Citrix
3 4 (6.35%) Dell
3 4 (6.35%) CheckPoint
3 4 (6.35%) Symantec
3 4 (6.35%) McAfee
3 4 (6.35%) VMware
4 1 (1.59%) NetSuite
4 1 (1.59%) Cisco
4 1 (1.59%) BT
4 1 (1.59%) Salesforce.com
4 1 (1.59%) Avaya
Reading, Berkshire
People Source Consulting
Salary: £25000 per annum
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18000 - £20000 per annum + ben+training
Posted: 5 days ago
Reading
Incite Insight
Salary: up to £20,000
Posted: 6 days ago