The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 198 196 218
Rank change year-on-year
-2 +22
Permanent jobs requiring a Service Desk Analyst 28 26 13
As % of all permanent IT jobs located in Berkshire 0.51% 0.46% 0.24%
As % of the Job Titles category 0.55% 0.49% 0.26%
Number of salaries quoted 21 21 13
Average salary £20,000 £24,100 £24,000
Average salary % change year-on-year
-17.01% +0.41%
90% offered a salary of more than £19,000 £19,000 £18,550
10% offered a salary of more than £22,500 £30,000 £30,000
UK excluding London average salary £21,750 £21,000 £21,000
% change year-on-year
+3.57% -
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5110 5317 5004
As % of all permanent IT jobs located in Berkshire 92.79% 93.20% 93.99%
Number of salaries quoted 3772 3850 3925
Average salary £50,000 £45,000 £43,500
Average salary % change year-on-year
+11.11% +3.44%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £70,000 £62,500 £65,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Berkshire

Service Desk Analyst
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Berkshire region.

Service Desk Analyst Salary Trend in Berkshire

Service Desk Analyst
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Berkshire region over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading -2 15 £19,700 -3.90% 3
Newbury - 7 £22,500 -
Slough - 2 £22,000 -
Maidenhead -9 1 £28,000 -6.66%
Bracknell - 1 - -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Berkshire

For the 6 months to 27 April 2015, IT jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 31 (62.00%) MS Office
1 31 (62.00%) Windows
1 31 (62.00%) Microsoft
2 23 (46.00%) ITIL
3 21 (42.00%) Windows 7
4 19 (38.00%) Windows XP
5 17 (34.00%) Windows 8
6 16 (32.00%) VPN
7 15 (30.00%) SLA
8 12 (24.00%) Finance
9 11 (22.00%) Service Management
9 11 (22.00%) Incident Management
9 11 (22.00%) MS Excel
10 8 (16.00%) ITSM
11 7 (14.00%) Agresso
11 7 (14.00%) Active Directory
12 6 (12.00%) Citrix
13 3 (6.00%) Windows Server 2003
13 3 (6.00%) Internet
13 3 (6.00%) Blackberry
13 3 (6.00%) Blackberry Enterprise Server
13 3 (6.00%) Windows Server 2008
13 3 (6.00%) BYOD
14 2 (4.00%) ITIL Foundation Certificate
14 2 (4.00%) Service Delivery
14 2 (4.00%) MCSA
14 2 (4.00%) MS PowerPoint
14 2 (4.00%) Time Management
14 2 (4.00%) Windows Vista
14 2 (4.00%) Microsoft Certification

Service Desk Analyst
Top Related IT Skills in Berkshire by Category

For the 6 months to 27 April 2015, IT jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (6.00%) Blackberry Enterprise Server
Applications
1 31 (62.00%) MS Office
2 11 (22.00%) MS Excel
3 2 (4.00%) MS PowerPoint
Business Applications
1 7 (14.00%) Agresso
Cloud Services
1 1 (2.00%) Office 365
Communications & Networking
1 16 (32.00%) VPN
2 3 (6.00%) Internet
3 1 (2.00%) Unified Communications
3 1 (2.00%) LAN
3 1 (2.00%) VoIP
3 1 (2.00%) WAN
3 1 (2.00%) TCP/IP
General
1 12 (24.00%) Finance
2 1 (2.00%) Retail
2 1 (2.00%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.00%) Mason
Miscellaneous
1 3 (6.00%) Blackberry
1 3 (6.00%) BYOD
2 1 (2.00%) User Experience
2 1 (2.00%) Analytical Skills
Operating Systems
1 31 (62.00%) Windows
2 21 (42.00%) Windows 7
3 19 (38.00%) Windows XP
4 17 (34.00%) Windows 8
5 3 (6.00%) Windows Server 2008
5 3 (6.00%) Windows Server 2003
6 2 (4.00%) Windows Vista
7 1 (2.00%) Mac OS X
Processes & Methodologies
1 23 (46.00%) ITIL
2 11 (22.00%) Service Management
2 11 (22.00%) Incident Management
3 8 (16.00%) ITSM
4 2 (4.00%) Service Delivery
4 2 (4.00%) Time Management
5 1 (2.00%) Mentoring
5 1 (2.00%) CRM
5 1 (2.00%) ERP
5 1 (2.00%) Knowledge Management
5 1 (2.00%) Problem Management
Qualifications
1 2 (4.00%) MCP
1 2 (4.00%) MCSA
1 2 (4.00%) Microsoft Certification
1 2 (4.00%) ITIL Foundation Certificate
2 1 (2.00%) CCNA
2 1 (2.00%) Cisco Certification
2 1 (2.00%) HND
2 1 (2.00%) MCSE
Quality Assurance & Compliance
1 15 (30.00%) SLA
System Software
1 7 (14.00%) Active Directory
Systems Management
1 1 (2.00%) SCCM
1 1 (2.00%) SCOM
Vendors
1 31 (62.00%) Microsoft
2 6 (12.00%) Citrix
3 2 (4.00%) Avaya
4 1 (2.00%) CheckPoint
4 1 (2.00%) Salesforce.com
4 1 (2.00%) Symantec
4 1 (2.00%) Remedy
4 1 (2.00%) McAfee
4 1 (2.00%) NetSuite
4 1 (2.00%) Cisco
Reading, Berkshire
Austin Fraser
Salary: £17000 - £20000 per annum
Posted: 3 days ago
Reading, Berkshire
Nigel Frank International Ltd
Posted: 6 days ago
Reading, Berkshire
Allied Worldwide
Salary: £20000 - £25000 per annum + Benefits
Posted: 13 days ago