The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 191 203 211
Rank change year-on-year
+12 +8
Permanent jobs requiring a Service Desk Analyst 34 25 18
As % of all permanent IT jobs located in Berkshire 0.57% 0.45% 0.33%
As % of the Job Titles category 0.63% 0.48% 0.35%
Number of salaries quoted 26 20 17
Average salary £25,250 £19,100 £25,500
Average salary % change year-on-year
+32.19% -25.09%
90% offered a salary of more than £19,500 £16,950 £18,150
10% offered a salary of more than £27,500 £25,000 £34,000
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5436 5232 5184
As % of all permanent IT jobs located in Berkshire 91.82% 93.18% 94.00%
Number of salaries quoted 3740 4034 4328
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,000 £26,500 £26,000
10% offered a salary of more than £67,500 £61,500 £65,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Berkshire

Service Desk Analyst
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Berkshire region.

Service Desk Analyst Salary Trend in Berkshire

Service Desk Analyst
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Berkshire region over the 3 months to 19 September 2014.

Service Desk Analyst Salary Histogram in Berkshire

Service Desk Analyst
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Berkshire region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading -1 12 £21,000 +9.94% 2
Newbury +14 7 £24,500 +22.50%
Windsor - 4 £26,000 -
Slough +8 3 £26,000 -
Wokingham -12 2 £17,750 -1.38%
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Berkshire

For the 6 months to 19 September 2014, IT jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 37 (69.81%) Windows
2 31 (58.49%) MS Office
2 31 (58.49%) Microsoft
3 29 (54.72%) ITIL
4 25 (47.17%) MS Excel
5 19 (35.85%) Windows 7
6 18 (33.96%) Active Directory
7 12 (22.64%) Microsoft Certification
7 12 (22.64%) VPN
8 11 (20.75%) Windows XP
9 10 (18.87%) TCP/IP
9 10 (18.87%) SLA
10 9 (16.98%) MCSE
10 9 (16.98%) MCSA
10 9 (16.98%) MCP
10 9 (16.98%) Internet
11 8 (15.09%) MS Exchange
12 7 (13.21%) Citrix
12 7 (13.21%) SCCM
12 7 (13.21%) Incident Management
13 6 (11.32%) Windows 8
13 6 (11.32%) Finance
13 6 (11.32%) LAN
13 6 (11.32%) VoIP
13 6 (11.32%) WAN
14 5 (9.43%) ITSM
14 5 (9.43%) Exchange Server 2010
15 4 (7.55%) SCOM
15 4 (7.55%) Windows Server 2012
15 4 (7.55%) Mobile Device Management

Service Desk Analyst
Top Related IT Skills in Berkshire by Category

For the 6 months to 19 September 2014, IT jobs across the Berkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (15.09%) MS Exchange
2 5 (9.43%) Exchange Server 2010
3 4 (7.55%) Exchange Server 2007
4 1 (1.89%) IBM Notes
Applications
1 31 (58.49%) MS Office
2 25 (47.17%) MS Excel
Business Applications
1 1 (1.89%) Remedy ITSM
Cloud Services
1 1 (1.89%) SaaS
Communications & Networking
1 12 (22.64%) VPN
2 10 (18.87%) TCP/IP
3 9 (16.98%) Internet
4 6 (11.32%) LAN
4 6 (11.32%) VoIP
4 6 (11.32%) WAN
5 2 (3.77%) Ethernet
5 2 (3.77%) MPLS
5 2 (3.77%) ADSL
5 2 (3.77%) ISDN
6 1 (1.89%) Network Security
6 1 (1.89%) Unified Communications
6 1 (1.89%) F5 BIG-IP LTM
Database & Business Intelligence
1 1 (1.89%) Data Warehouse
General
1 6 (11.32%) Finance
2 4 (7.55%) Telecoms
3 2 (3.77%) Banking
4 1 (1.89%) Portuguese Language
Miscellaneous
1 2 (3.77%) iPhone
2 1 (1.89%) Replication
Operating Systems
1 37 (69.81%) Windows
2 19 (35.85%) Windows 7
3 11 (20.75%) Windows XP
4 6 (11.32%) Windows 8
5 4 (7.55%) Windows Server 2012
5 4 (7.55%) Windows Server 2003
5 4 (7.55%) Windows Server 2008
5 4 (7.55%) Windows 2000
Processes & Methodologies
1 29 (54.72%) ITIL
2 7 (13.21%) Incident Management
3 5 (9.43%) ITSM
4 4 (7.55%) Time Management
4 4 (7.55%) Mobile Device Management
5 3 (5.66%) Line Management
5 3 (5.66%) Service Delivery
5 3 (5.66%) ERP
6 2 (3.77%) CRM
6 2 (3.77%) ITIL V3
6 2 (3.77%) Workforce Management Optimization
7 1 (1.89%) Load Balancing
7 1 (1.89%) Continuous Improvement
7 1 (1.89%) Mentoring
7 1 (1.89%) Workflow
7 1 (1.89%) Business Intelligence
7 1 (1.89%) Service Management
7 1 (1.89%) Process Management
Qualifications
1 12 (22.64%) Microsoft Certification
2 9 (16.98%) MCP
2 9 (16.98%) MCSE
2 9 (16.98%) MCSA
3 4 (7.55%) CCNA
3 4 (7.55%) Cisco Certification
3 4 (7.55%) VMware Certified Professional (VCP)
3 4 (7.55%) MCTS
3 4 (7.55%) MCITP
3 4 (7.55%) SC Cleared
3 4 (7.55%) DV Cleared
3 4 (7.55%) Security Cleared
4 1 (1.89%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 10 (18.87%) SLA
2 1 (1.89%) ISO/IEC 27001
2 1 (1.89%) QA
System Software
1 18 (33.96%) Active Directory
2 4 (7.55%) VMware Infrastructure
Systems Management
1 7 (13.21%) SCCM
2 4 (7.55%) SCOM
3 1 (1.89%) Norton AntiVirus
Vendors
1 31 (58.49%) Microsoft
2 7 (13.21%) Citrix
3 4 (7.55%) HP
3 4 (7.55%) Dell
3 4 (7.55%) CheckPoint
3 4 (7.55%) Symantec
3 4 (7.55%) VMware
3 4 (7.55%) McAfee
4 3 (5.66%) Cisco
5 2 (3.77%) BT
5 2 (3.77%) Remedy
5 2 (3.77%) Avaya
6 1 (1.89%) Juniper
6 1 (1.89%) Lotus
6 1 (1.89%) Apple
6 1 (1.89%) Riverbed
6 1 (1.89%) F5
6 1 (1.89%) ServiceNow
Reading, Berkshire
Mortimer Spinks
Salary: £18000 - £21000 per annum
Posted: Yesterday