The statistics below represent IT contracts advertised across the South East region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 168 201 123
Rank change year-on-year
+33 -78
Contract jobs requiring a Service Desk Analyst 93 73 134
As % of all contract IT jobs located in the South East 1.12% 0.74% 1.43%
As % of the Job Titles category 1.19% 0.78% 1.53%
Number of daily rates quoted 46 23 64
Median daily rate £140 £120 £140
Median daily rate % change year-on-year
+16.66% -14.28%
90% offered a daily rate of more than £115 £111 £100
10% offered a daily rate of more than £234 £162 £175
UK excluding London median daily rate £120 £120 £130
% change year-on-year
- -7.69%
Number of hourly rates quoted 34 35 39
Median hourly rate £14.00 £14.00 £13.50
Median hourly rate % change year-on-year
- +3.70%
90% offered a hourly rate of more than £11.00 £11.19 £12.00
10% offered a hourly rate of more than £16.43 £21.55 £17.00
UK excluding London median hourly rate £12.25 £13.25 £12.50
% change year-on-year
-7.54% +6.00%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
7800 9372 8783
As % of all contract IT jobs located in the South East 93.69% 94.77% 94.05%
Number of daily rates quoted 4751 5634 4840
Median daily rate £400 £380 £350
Median daily rate % change year-on-year
+5.26% +8.57%
90% offered a daily rate of more than £225 £240 £205
10% offered a daily rate of more than £539 £500 £500
UK excluding London median daily rate £390 £380 £350
% change year-on-year
+2.63% +8.57%
Number of hourly rates quoted 386 438 463
Median hourly rate £17.50 £19.00 £16.14
Median hourly rate % change year-on-year
-7.89% +17.71%
90% offered a hourly rate of more than £11.25 £10.76 £11.00
10% offered a hourly rate of more than £45.00 £43.00 £42.50
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

Service Desk Analyst
Jobs Demand Trend in the South East

The demand trend of IT contracts across the South East region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Daily Rate Trend in the South East

Service Desk Analyst
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the South East region over the 3 months to 30 September 2016.

Service Desk Analyst Daily Rate Histogram in the South East

Service Desk Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Hourly Rate Trend in the South East

Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +36 29 £138 +4.76% 1
Hampshire +13 19 £115 +8.23% 4
Buckinghamshire +20 16 £135 -4.59% 2
Berkshire 0 10 £120 -20.00% 2
West Sussex +3 8 £228 +89.58%
Oxfordshire -10 8 £168 - 3
Kent +5 3 £260 +15.55% 1
East Sussex +2 2 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 30 September 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring Service Desk Analyst in the job title.

1 99 (51.56%) Windows
2 88 (45.83%) Microsoft
3 87 (45.31%) Active Directory
4 84 (43.75%) ITIL
5 80 (41.67%) MS Office
6 48 (25.00%) Windows 7
7 36 (18.75%) SLA
8 32 (16.67%) MS Excel
9 31 (16.15%) Service Management
10 29 (15.10%) Windows XP
11 28 (14.58%) Finance
12 26 (13.54%) Incident Management
12 26 (13.54%) MS Exchange
13 19 (9.90%) LAN
13 19 (9.90%) Security Cleared
14 18 (9.38%) Analytical Skills
15 15 (7.81%) TCP/IP
15 15 (7.81%) HP
15 15 (7.81%) Citrix
16 14 (7.29%) WAN
17 13 (6.77%) Windows 8
17 13 (6.77%) Blackberry
18 12 (6.25%) Microsoft Certification
18 12 (6.25%) Windows Server
19 11 (5.73%) Office 365
19 11 (5.73%) ServiceNow
19 11 (5.73%) SC Cleared
20 10 (5.21%) VPN
20 10 (5.21%) Cisco
20 10 (5.21%) MCP

Service Desk Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (13.54%) MS Exchange
2 6 (3.13%) Blackberry Enterprise Server
2 6 (3.13%) Exchange Server 2010
3 5 (2.60%) Exchange Server 2007
3 5 (2.60%) SharePoint
4 4 (2.08%) IBM Notes
5 3 (1.56%) Exchange Server 2003
6 2 (1.04%) SharePoint 2010
6 2 (1.04%) Skype for Business
7 1 (0.52%) Exchange Server 2013
7 1 (0.52%) IIS
Applications
1 80 (41.67%) MS Office
2 32 (16.67%) MS Excel
3 2 (1.04%) Acrobat
3 2 (1.04%) MS PowerPoint
3 2 (1.04%) MS Visio
Business Applications
1 2 (1.04%) Remedy AR System
2 1 (0.52%) Remedy ITSM
Cloud Services
1 11 (5.73%) Office 365
2 4 (2.08%) Mimecast
Communications & Networking
1 19 (9.90%) LAN
2 15 (7.81%) TCP/IP
3 14 (7.29%) WAN
4 10 (5.21%) VPN
5 8 (4.17%) Internet
6 6 (3.13%) Wireless
7 4 (2.08%) DHCP
7 4 (2.08%) DNS
7 4 (2.08%) Ethernet
7 4 (2.08%) Wi-Fi
8 3 (1.56%) ATM
8 3 (1.56%) Broadband
9 2 (1.04%) 3G
9 2 (1.04%) ADSL
9 2 (1.04%) Intranet
9 2 (1.04%) Skype
10 1 (0.52%) Firewall
10 1 (0.52%) MPLS
10 1 (0.52%) VoIP
Database & Business Intelligence
1 1 (0.52%) SQL Server
1 1 (0.52%) SQL Server 2008
Development Applications
1 1 (0.52%) MSI
General
1 28 (14.58%) Finance
2 7 (3.65%) Retail
3 5 (2.60%) Legal
3 5 (2.60%) Telecoms
4 2 (1.04%) Marketing
5 1 (0.52%) Banking
5 1 (0.52%) German Language
5 1 (0.52%) Local Government
Miscellaneous
1 18 (9.38%) Analytical Skills
2 13 (6.77%) Blackberry
3 8 (4.17%) Driving Licence
4 7 (3.65%) Enterprise Software
4 7 (3.65%) Management Information System
5 5 (2.60%) AS400
5 5 (2.60%) Mathematics
6 3 (1.56%) Data Centre
7 1 (0.52%) Computer Science
7 1 (0.52%) Data Protection Act
7 1 (0.52%) EPoS
7 1 (0.52%) FMCG
7 1 (0.52%) NHS
Operating Systems
1 99 (51.56%) Windows
2 48 (25.00%) Windows 7
3 29 (15.10%) Windows XP
4 13 (6.77%) Windows 8
5 12 (6.25%) Windows Server
6 9 (4.69%) Windows Server 2008
7 7 (3.65%) Windows 10
8 4 (2.08%) Unix
8 4 (2.08%) Windows 2000
8 4 (2.08%) Windows NT
8 4 (2.08%) Windows Server 2012
9 3 (1.56%) Windows Server 2003
10 1 (0.52%) Android
10 1 (0.52%) Apple iOS
10 1 (0.52%) Linux
10 1 (0.52%) Mac OS
10 1 (0.52%) VMS
Processes & Methodologies
1 84 (43.75%) ITIL
2 31 (16.15%) Service Management
3 26 (13.54%) Incident Management
4 10 (5.21%) Service Delivery
5 9 (4.69%) ITSM
6 5 (2.60%) ITIL V3
7 4 (2.08%) Asset Management
7 4 (2.08%) Coaching
7 4 (2.08%) Line Management
7 4 (2.08%) Mentoring
7 4 (2.08%) Software Licensing
8 3 (1.56%) Fault Management
8 3 (1.56%) Network Monitoring
8 3 (1.56%) Process Improvement
8 3 (1.56%) Ticket Management
8 3 (1.56%) Time Management
9 2 (1.04%) Change Management
9 2 (1.04%) Logistics
9 2 (1.04%) Operations Management
9 2 (1.04%) Workflow
Programming Languages
1 6 (3.13%) C
2 5 (2.60%) SQL
Qualifications
1 19 (9.90%) Security Cleared
2 12 (6.25%) Microsoft Certification
3 11 (5.73%) SC Cleared
4 10 (5.21%) MCP
5 6 (3.13%) ITIL Certification
5 6 (3.13%) ITIL Foundation Certificate
6 5 (2.60%) DV Cleared
7 4 (2.08%) MCDST
8 3 (1.56%) A+ Certification
8 3 (1.56%) MCSE
9 2 (1.04%) Degree
9 2 (1.04%) MOS
10 1 (0.52%) ECDL
10 1 (0.52%) MCTS
Quality Assurance & Compliance
1 36 (18.75%) SLA
2 2 (1.04%) Sarbanes-Oxley
System Software
1 87 (45.31%) Active Directory
2 4 (2.08%) XenApp
3 3 (1.56%) Terminal Services
4 1 (0.52%) UAG
Systems Management
1 5 (2.60%) SCCM
2 4 (2.08%) Backup Exec
2 4 (2.08%) HP SIM
2 4 (2.08%) Symantec Endpoint Protection
3 2 (1.04%) BMC Marimba
3 2 (1.04%) DameWare
3 2 (1.04%) OVSD
3 2 (1.04%) WSUS
4 1 (0.52%) SCSM
4 1 (0.52%) ServiceCenter
Vendors
1 88 (45.83%) Microsoft
2 15 (7.81%) Citrix
2 15 (7.81%) HP
3 11 (5.73%) ServiceNow
4 10 (5.21%) Cisco
5 7 (3.65%) Remedy
6 5 (2.60%) Avaya
6 5 (2.60%) VMware
7 4 (2.08%) Becrypt
7 4 (2.08%) IBM
7 4 (2.08%) Lotus
7 4 (2.08%) Symantec
8 3 (1.56%) Apple
9 2 (1.04%) Adobe
9 2 (1.04%) Aveksa
9 2 (1.04%) BMC
9 2 (1.04%) PeopleSoft
9 2 (1.04%) ThinPrint
10 1 (0.52%) Intel Security
10 1 (0.52%) Verint
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