The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 146 153 157
Rank change year-on-year
+7 +4
Contract jobs requiring a Service Desk Analyst 92 77 85
As % of all contract IT jobs located in the South East 1.00% 0.91% 0.86%
As % of the Job Titles category 1.09% 0.98% 0.94%
Number of daily rates quoted 33 16 21
Average daily rate
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£115 £131 £110
Average daily rate % change year-on-year
-12.38% +19.31%
90% offered a daily rate of more than £100 £108 £100
10% offered a daily rate of more than £179 £146 £180
UK excluding London average daily rate £125 £113 £110
% change year-on-year
+11.11% +2.27%
Number of hourly rates quoted 34 53 34
Average hourly rate £14.75 £13.50 £13.00
Average hourly rate % change year-on-year
+9.25% +3.84%
90% offered a hourly rate of more than £8.50 £11.10 £9.96
10% offered a hourly rate of more than £17.50 £17.00 £16.00
UK excluding London average hourly rate £14.00 £13.00 £13.00
% change year-on-year
+7.69% -
Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8433 7851 9010
As % of all contract IT jobs located in the South East 91.92% 92.74% 91.27%
Number of daily rates quoted 4584 4045 4124
Average daily rate £350 £360 £350
Average daily rate % change year-on-year
-2.77% +2.85%
90% offered a daily rate of more than £213 £200 £225
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £348
% change year-on-year
- +0.71%
Number of hourly rates quoted 410 547 641
Average hourly rate £16.14 £17.00 £19.00
Average hourly rate % change year-on-year
-5.05% -10.52%
90% offered a hourly rate of more than £11.00 £11.75 £11.00
10% offered a hourly rate of more than £40.00 £37.50 £42.50
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Daily Rate Trend in the South East

Service Desk Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Hourly Rate Trend in the South East

Service Desk Analyst
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the South East region over the 3 months to 25 July 2014.

Service Desk Analyst Hourly Rate Histogram in the South East

Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +9 24 £150 +7.14% 4
Buckinghamshire -13 16 £137 - 2
East Sussex - 15 £100 - 4
Oxfordshire +3 11 £175 - 1
Hampshire -26 9 £105 -20.00%
Surrey +1 8 £120 +23.07% 4
West Sussex -4 2 - -
Kent -3 1 - - 2
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 25 July 2014, IT contractor jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 106 (63.10%) Windows
2 70 (41.67%) ITIL
2 70 (41.67%) Active Directory
3 62 (36.90%) Windows 7
4 55 (32.74%) MS Office
5 46 (27.38%) Microsoft
6 45 (26.79%) Windows XP
7 31 (18.45%) MS Exchange
7 31 (18.45%) MS Excel
8 27 (16.07%) Citrix
9 24 (14.29%) SLA
9 24 (14.29%) Blackberry
10 19 (11.31%) Windows Server 2008
11 18 (10.71%) Incident Management
12 17 (10.12%) Service Management
13 16 (9.52%) LAN
13 16 (9.52%) WAN
14 15 (8.93%) Blackberry Enterprise Server
14 15 (8.93%) ITSM
15 14 (8.33%) Finance
15 14 (8.33%) Microsoft Certification
16 11 (6.55%) VPN
17 10 (5.95%) HP
17 10 (5.95%) VoIP
17 10 (5.95%) Telecoms
18 9 (5.36%) SCCM
18 9 (5.36%) Cisco Certification
18 9 (5.36%) CCNA
19 8 (4.76%) TCP/IP
19 8 (4.76%) Windows Server 2003

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 25 July 2014, IT contractor jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (18.45%) MS Exchange
2 15 (8.93%) Blackberry Enterprise Server
3 8 (4.76%) Exchange Server 2010
4 6 (3.57%) IBM Notes
4 6 (3.57%) Exchange Server 2003
5 4 (2.38%) Lync
6 3 (1.79%) SharePoint
6 3 (1.79%) Exchange Server 2007
7 2 (1.19%) Lotus Domino
8 1 (0.60%) SharePoint 2010
8 1 (0.60%) CMS
8 1 (0.60%) Exchange Server 2000
Applications
1 55 (32.74%) MS Office
2 31 (18.45%) MS Excel
3 6 (3.57%) MS PowerPoint
Business Applications
1 4 (2.38%) Remedy ITSM
Cloud Services
1 2 (1.19%) Google Apps
Communications & Networking
1 16 (9.52%) LAN
1 16 (9.52%) WAN
2 11 (6.55%) VPN
3 10 (5.95%) VoIP
4 8 (4.76%) TCP/IP
5 5 (2.98%) DNS
5 5 (2.98%) Wi-Fi
6 3 (1.79%) Unified Communications
7 2 (1.19%) Internet
7 2 (1.19%) Broadband
7 2 (1.19%) DHCP
8 1 (0.60%) FTP
8 1 (0.60%) HTTP
8 1 (0.60%) SMTP
8 1 (0.60%) 3G
8 1 (0.60%) MPLS
8 1 (0.60%) Firewall
8 1 (0.60%) IP Telephony
8 1 (0.60%) SSH
Database & Business Intelligence
1 1 (0.60%) SQL Server
1 1 (0.60%) Oracle Reports
1 1 (0.60%) SQL Server 2000
1 1 (0.60%) SQL Server 2005
1 1 (0.60%) SQL Server 2008
General
1 14 (8.33%) Finance
2 10 (5.95%) Telecoms
3 4 (2.38%) Legal
3 4 (2.38%) Banking
4 3 (1.79%) Marketing
5 2 (1.19%) Retail
5 2 (1.19%) Advertising
6 1 (0.60%) Pharmaceutical
6 1 (0.60%) Law
6 1 (0.60%) French Language
6 1 (0.60%) German Language
Libraries, Frameworks & Software Standards
1 3 (1.79%) SOAP
1 3 (1.79%) Software Packaging
Miscellaneous
1 24 (14.29%) Blackberry
2 7 (4.17%) Management Information System
3 5 (2.98%) NHS
4 4 (2.38%) Mathematics
5 3 (1.79%) Fat Client
5 3 (1.79%) Thin Client
5 3 (1.79%) Replication
5 3 (1.79%) PDA
5 3 (1.79%) Mobile App
6 2 (1.19%) Client/Server
6 2 (1.19%) iPhone
Operating Systems
1 106 (63.10%) Windows
2 62 (36.90%) Windows 7
3 45 (26.79%) Windows XP
4 19 (11.31%) Windows Server 2008
5 8 (4.76%) Windows Server 2003
6 6 (3.57%) Windows 2000
7 4 (2.38%) UNIX
7 4 (2.38%) Linux
8 3 (1.79%) Solaris
8 3 (1.79%) Windows Vista
8 3 (1.79%) Mac OS X
8 3 (1.79%) Red Hat Enterprise Linux
9 2 (1.19%) Apple iOS
9 2 (1.19%) Windows 8
10 1 (0.60%) Windows Server 2012
10 1 (0.60%) Mac OS
10 1 (0.60%) Windows 2000 Server
Processes & Methodologies
1 70 (41.67%) ITIL
2 18 (10.71%) Incident Management
3 17 (10.12%) Service Management
4 15 (8.93%) ITSM
5 8 (4.76%) Software Distribution
6 7 (4.17%) Mobile Device Management
7 5 (2.98%) ERP
7 5 (2.98%) Problem Management
8 4 (2.38%) Project Planning
8 4 (2.38%) Time Management
9 3 (1.79%) ITIL V2
9 3 (1.79%) CRM
9 3 (1.79%) Data Security
9 3 (1.79%) Workflow
10 2 (1.19%) Migration
10 2 (1.19%) IT Governance
10 2 (1.19%) Workflow Management
10 2 (1.19%) Investment Management
11 1 (0.60%) Fault Management
11 1 (0.60%) Workforce Management Optimization
Programming Languages
1 5 (2.98%) SQL
2 4 (2.38%) C
3 3 (1.79%) Java
3 3 (1.79%) Perl
Qualifications
1 14 (8.33%) Microsoft Certification
2 9 (5.36%) CCNA
2 9 (5.36%) Cisco Certification
3 8 (4.76%) MCP
4 6 (3.57%) ITIL Certification
4 6 (3.57%) Security Cleared
5 5 (2.98%) Degree
5 5 (2.98%) MCSA
6 4 (2.38%) DV Cleared
7 3 (1.79%) JNCIA
7 3 (1.79%) RHCE
8 2 (1.19%) CCA
8 2 (1.19%) Citrix Certification
8 2 (1.19%) HNC
8 2 (1.19%) MCSE
8 2 (1.19%) SC Cleared
9 1 (0.60%) MCDST
9 1 (0.60%) MCITP
9 1 (0.60%) CCNP
9 1 (0.60%) A+ Certification
Quality Assurance & Compliance
1 24 (14.29%) SLA
2 2 (1.19%) COBIT
System Software
1 70 (41.67%) Active Directory
2 3 (1.79%) NFS
3 2 (1.19%) Terminal Services
3 2 (1.19%) XenApp
4 1 (0.60%) XenServer
4 1 (0.60%) XenDesktop
4 1 (0.60%) Citrix Presentation Server
Systems Management
1 9 (5.36%) SCCM
2 5 (2.98%) SCOM
3 4 (2.38%) OVSD
4 2 (1.19%) OpenView
5 1 (0.60%) Unicenter
5 1 (0.60%) DameWare
5 1 (0.60%) Backup Exec
Vendors
1 46 (27.38%) Microsoft
2 27 (16.07%) Citrix
3 10 (5.95%) HP
4 7 (4.17%) MobileIron
5 6 (3.57%) CheckPoint
5 6 (3.57%) Lotus
5 6 (3.57%) Remedy
5 6 (3.57%) McAfee
6 5 (2.98%) Cisco
6 5 (2.98%) Symantec
7 4 (2.38%) ServiceNow
7 4 (2.38%) Avaya
8 3 (1.79%) Juniper
8 3 (1.79%) Sun
8 3 (1.79%) SAP
8 3 (1.79%) Red Hat
8 3 (1.79%) Redknee
8 3 (1.79%) Google
9 1 (0.60%) Apple
9 1 (0.60%) VMware
Reading, Berkshire
TEKsystems
Rate: £110 - £120 per day
Posted: 2 days ago
South East
ARC IT Recruitment Ltd
Rate: £110 Per Annum
Posted: 2 days ago
Surrey
ReThink Recruitment
Rate: £120 - £175 per day
Posted: 3 days ago
Berkshire
TEKsystems
Rate: £105 - £110 per day
Posted: 3 days ago
Surrey
TEKsystems
Rate: £120 - £130 per day
Posted: 4 days ago
Kidlington
Reed Technology - UK Posting Account
Rate: £12 - £13.70 per hour
Posted: 5 days ago
Kent
Interquest - Sand Resources
Rate: £8 - £8.50 per hour
Posted: 11 days ago