The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 188 173 140
Rank change year-on-year
-15 -33
Contract jobs requiring a Service Desk Analyst 78 65 80
As % of all contract IT jobs located in the South East 0.80% 0.73% 1.05%
As % of the Job Titles category 0.87% 0.80% 1.14%
Number of daily rates quoted 25 20 11
Average daily rate
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£138 £130 £110
Average daily rate % change year-on-year
+5.76% +18.18%
90% offered a daily rate of more than £110 £105 £90
10% offered a daily rate of more than £173 £164 £150
UK excluding London average daily rate £125 £100 £110
% change year-on-year
+25.00% -9.09%
Number of hourly rates quoted 27 23 39
Average hourly rate £13.35 £14.75 £13.00
Average hourly rate % change year-on-year
-9.49% +13.46%
90% offered a hourly rate of more than £11.30 £12.00 £10.87
10% offered a hourly rate of more than £18.50 £18.80 £16.10
UK excluding London average hourly rate £12.40 £13.00 £12.00
% change year-on-year
-4.61% +8.33%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8976 8090 6997
As % of all contract IT jobs located in the South East 91.58% 91.36% 91.49%
Number of daily rates quoted 4813 4261 3314
Average daily rate £375 £360 £350
Average daily rate % change year-on-year
+4.16% +2.85%
90% offered a daily rate of more than £225 £218 £220
10% offered a daily rate of more than £510 £500 £500
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 415 467 595
Average hourly rate £17.50 £17.00 £17.88
Average hourly rate % change year-on-year
+2.94% -4.92%
90% offered a hourly rate of more than £11.50 £12.00 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £16.74 £17.00 £17.50
% change year-on-year
-1.55% -2.85%

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Daily Rate Trend in the South East

Service Desk Analyst
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the South East region over the 3 months to 27 February 2015.

Service Desk Analyst Daily Rate Histogram in the South East

Service Desk Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Hourly Rate Trend in the South East

Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +8 24 £150 +20.00% 5
Berkshire +2 18 £110 -34.81% 5
Buckinghamshire -17 14 £250 +138.09% 4
Surrey +6 7 £140 - 4
West Sussex -15 5 £138 -5.17% 2
Oxfordshire -12 4 £225 +119.51% 1
Kent -19 4 £125 -3.84% 2
East Sussex 0 1 £120 - 2
Middlesex - 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 27 February 2015, IT contractor jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 117 (52.23%) Windows
2 91 (40.63%) ITIL
2 91 (40.63%) Active Directory
3 72 (32.14%) Microsoft
3 72 (32.14%) Windows 7
4 68 (30.36%) MS Office
5 42 (18.75%) MS Excel
6 41 (18.30%) Service Management
7 40 (17.86%) Analytical Skills
8 34 (15.18%) Citrix
9 31 (13.84%) MS Exchange
10 28 (12.50%) SLA
11 27 (12.05%) Security Cleared
12 25 (11.16%) SC Cleared
13 23 (10.27%) ITSM
14 21 (9.38%) Windows XP
15 20 (8.93%) Cisco
15 20 (8.93%) Incident Management
16 19 (8.48%) Management Information System
16 19 (8.48%) Lotus
16 19 (8.48%) IBM Notes
17 17 (7.59%) Windows Vista
18 16 (7.14%) WAN
19 15 (6.70%) Degree
20 14 (6.25%) Windows Server 2008
20 14 (6.25%) LAN
21 13 (5.80%) Retail
21 13 (5.80%) MCP
21 13 (5.80%) Microsoft Certification
22 12 (5.36%) ITIL Certification

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 27 February 2015, IT contractor jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (13.84%) MS Exchange
2 19 (8.48%) IBM Notes
3 10 (4.46%) Exchange Server 2010
4 9 (4.02%) Blackberry Enterprise Server
5 6 (2.68%) Exchange Server 2003
6 4 (1.79%) SharePoint
7 3 (1.34%) Exchange Server 2007
8 1 (0.45%) CICS
Applications
1 68 (30.36%) MS Office
2 42 (18.75%) MS Excel
3 4 (1.79%) MS PowerPoint
4 2 (0.89%) Spreadsheet
Business Applications
1 4 (1.79%) assyst
1 4 (1.79%) Remedy ITSM
Cloud Services
1 3 (1.34%) Office 365
2 1 (0.45%) SaaS
2 1 (0.45%) Google Apps
Communications & Networking
1 16 (7.14%) WAN
2 14 (6.25%) LAN
3 10 (4.46%) VoIP
4 7 (3.13%) DHCP
4 7 (3.13%) DNS
5 6 (2.68%) TCP/IP
5 6 (2.68%) VPN
5 6 (2.68%) Internet
6 3 (1.34%) Cisco IOS
7 2 (0.89%) Wireless
7 2 (0.89%) Cisco IPT
7 2 (0.89%) MPLS
8 1 (0.45%) DSL
8 1 (0.45%) Firewall
8 1 (0.45%) Wi-Fi
8 1 (0.45%) 3G
8 1 (0.45%) HTTPS
8 1 (0.45%) Intranet
8 1 (0.45%) HTTP
8 1 (0.45%) WLAN
General
1 13 (5.80%) Retail
2 8 (3.57%) Finance
3 6 (2.68%) Telecoms
4 3 (1.34%) Automotive
4 3 (1.34%) Banking
5 2 (0.89%) Manufacturing
5 2 (0.89%) Advertising
6 1 (0.45%) Back Office
6 1 (0.45%) Law
6 1 (0.45%) Legal
6 1 (0.45%) Investment Banking
6 1 (0.45%) Japanese Language
Libraries, Frameworks & Software Standards
1 1 (0.45%) .NET
1 1 (0.45%) COM
1 1 (0.45%) JSON
1 1 (0.45%) Software Packaging
1 1 (0.45%) XHR
Miscellaneous
1 40 (17.86%) Analytical Skills
2 19 (8.48%) Management Information System
3 8 (3.57%) Computer Science
3 8 (3.57%) Blackberry
4 7 (3.13%) EPoS
5 6 (2.68%) NHS
6 3 (1.34%) Thin Client
6 3 (1.34%) Replication
6 3 (1.34%) Fat Client
6 3 (1.34%) Video Conferencing
6 3 (1.34%) iPad
6 3 (1.34%) Mobile Computing
7 2 (0.89%) CMDB
7 2 (0.89%) PDA
8 1 (0.45%) iPhone
Operating Systems
1 117 (52.23%) Windows
2 72 (32.14%) Windows 7
3 21 (9.38%) Windows XP
4 17 (7.59%) Windows Vista
5 14 (6.25%) Windows Server 2008
6 12 (5.36%) Windows 8
7 4 (1.79%) Windows Server 2003
8 3 (1.34%) Windows 2000
9 2 (0.89%) Windows 2000 Server
9 2 (0.89%) Android
9 2 (0.89%) Windows Server 2012
10 1 (0.45%) UNIX
10 1 (0.45%) Windows NT
Processes & Methodologies
1 91 (40.63%) ITIL
2 41 (18.30%) Service Management
3 23 (10.27%) ITSM
4 20 (8.93%) Incident Management
5 8 (3.57%) Service Delivery
6 6 (2.68%) Migration
7 4 (1.79%) CAD
7 4 (1.79%) Mobile Device Management
8 3 (1.34%) ITIL V2
8 3 (1.34%) CRM
9 2 (0.89%) Configuration Management
9 2 (0.89%) Time Management
9 2 (0.89%) Data Entry
9 2 (0.89%) Software Deployment
9 2 (0.89%) Change Management
9 2 (0.89%) ITIL V3
10 1 (0.45%) Mentoring
10 1 (0.45%) Network Management
10 1 (0.45%) Logistics
10 1 (0.45%) Software Testing
Programming Languages
1 12 (5.36%) C
2 3 (1.34%) SQL
3 1 (0.45%) VBScript
3 1 (0.45%) Java
Qualifications
1 27 (12.05%) Security Cleared
2 25 (11.16%) SC Cleared
3 15 (6.70%) Degree
4 13 (5.80%) MCP
4 13 (5.80%) Microsoft Certification
5 12 (5.36%) ITIL Certification
5 12 (5.36%) ITIL Foundation Certificate
6 11 (4.91%) MCSE
7 7 (3.13%) DV Cleared
7 7 (3.13%) VCP4
8 3 (1.34%) Cisco Certification
8 3 (1.34%) CCNA
9 1 (0.45%) CCDA
9 1 (0.45%) A+ Certification
9 1 (0.45%) MCSA
9 1 (0.45%) HNC
9 1 (0.45%) Network+ Certification
Quality Assurance & Compliance
1 28 (12.50%) SLA
System Software
1 91 (40.63%) Active Directory
Systems Management
1 7 (3.13%) Backup Exec
2 5 (2.23%) OVSD
3 4 (1.79%) SCCM
4 1 (0.45%) SCOM
4 1 (0.45%) OpenView
4 1 (0.45%) Norton AntiVirus
Vendors
1 72 (32.14%) Microsoft
2 34 (15.18%) Citrix
3 20 (8.93%) Cisco
4 19 (8.48%) Lotus
5 12 (5.36%) HP
6 10 (4.46%) Sun
7 9 (4.02%) Remedy
8 8 (3.57%) Avaya
9 3 (1.34%) SAP
9 3 (1.34%) Orchard
10 2 (0.89%) ServiceNow
10 2 (0.89%) McAfee
10 2 (0.89%) VMware
10 2 (0.89%) Apple
11 1 (0.45%) Salesforce.com
11 1 (0.45%) Symantec
11 1 (0.45%) Mitel
11 1 (0.45%) Altiris
11 1 (0.45%) BMC
11 1 (0.45%) Cerner
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