The statistics below represent IT contracts advertised across the South East region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 10 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 144 174 126
Rank change year-on-year
+30 -48
Contract jobs requiring a Service Desk Analyst 104 90 155
As % of all contract IT jobs located in the South East 1.34% 0.95% 1.57%
As % of the Job Titles category 1.44% 1.01% 1.67%
Number of daily rates quoted 47 36 66
Median daily rate £185 £140 £132
Median daily rate % change year-on-year
+32.14% +6.06%
90% offered a daily rate of more than £115 £96 £85
10% offered a daily rate of more than £213 £213 £173
UK excluding London median daily rate £135 £130 £125
% change year-on-year
+3.84% +4.00%
Number of hourly rates quoted 37 37 70
Median hourly rate £14.50 £14.00 £13.00
Median hourly rate % change year-on-year
+3.57% +7.69%
90% offered a hourly rate of more than £10.55 £11.50 £9.00
10% offered a hourly rate of more than £16.50 £21.55 £16.25
UK excluding London median hourly rate £12.25 £14.00 £12.50
% change year-on-year
-12.50% +12.00%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
7239 8931 9282
As % of all contract IT jobs located in the South East 93.53% 94.76% 93.99%
Number of daily rates quoted 4207 5169 5065
Median daily rate £400 £400 £375
Median daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £213 £260 £205
10% offered a daily rate of more than £538 £525 £515
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 420 506 510
Median hourly rate £15.00 £17.50 £16.16
Median hourly rate % change year-on-year
-14.28% +8.29%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.89 £47.50 £40.00
UK excluding London median hourly rate £16.50 £17.00 £16.00
% change year-on-year
-2.94% +6.25%

Service Desk Analyst
Jobs Demand Trend in the South East

The demand trend of IT contracts across the South East region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Daily Rate Trend in the South East

Service Desk Analyst
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the South East region over the 3 months to 10 December 2016.

Service Desk Analyst Daily Rate Histogram in the South East

Service Desk Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Hourly Rate Trend in the South East

Service Desk Analyst
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the South East region over the 3 months to 10 December 2016.

Service Desk Analyst Hourly Rate Histogram in the South East

Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +40 38 £188 +70.45% 5
Surrey +31 20 £155 -6.76% 7
West Sussex +15 12 £190 +52.00%
Oxfordshire -11 12 £185 +50.71%
Buckinghamshire +16 11 £136 -6.03%
Berkshire +1 8 £210 +27.27% 3
East Sussex +7 2 - - 2
Kent -2 1 - - 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 10 December 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring Service Desk Analyst in the job title.

1 90 (47.87%) Windows
2 78 (41.49%) Active Directory
3 74 (39.36%) ITIL
4 73 (38.83%) Microsoft
5 61 (32.45%) MS Office
6 35 (18.62%) Windows 7
7 32 (17.02%) Service Management
8 31 (16.49%) MS Excel
9 30 (15.96%) SLA
10 21 (11.17%) Security Cleared
10 21 (11.17%) Analytical Skills
11 20 (10.64%) Incident Management
12 17 (9.04%) Windows XP
13 15 (7.98%) Telecoms
14 14 (7.45%) Citrix
15 13 (6.91%) CRM
15 13 (6.91%) Finance
15 13 (6.91%) SC Cleared
16 12 (6.38%) Office 365
17 11 (5.85%) ServiceNow
17 11 (5.85%) ITSM
18 10 (5.32%) Service Delivery
18 10 (5.32%) SQL
18 10 (5.32%) MS Exchange
18 10 (5.32%) Cisco
18 10 (5.32%) HP
18 10 (5.32%) Windows 8
19 9 (4.79%) ITIL V3
19 9 (4.79%) ITIL Foundation Certificate
19 9 (4.79%) Retail

Service Desk Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (5.32%) MS Exchange
2 5 (2.66%) IBM Notes
3 3 (1.60%) Exchange Server 2010
4 2 (1.06%) Blackberry Enterprise Server
5 1 (0.53%) Exchange Server 2007
5 1 (0.53%) SharePoint
5 1 (0.53%) Skype for Business
Applications
1 61 (32.45%) MS Office
2 31 (16.49%) MS Excel
3 2 (1.06%) MS Visio
4 1 (0.53%) Acrobat
Business Applications
1 3 (1.60%) Remedy ITSM
Cloud Services
1 12 (6.38%) Office 365
Communications & Networking
1 7 (3.72%) LAN
2 5 (2.66%) TCP/IP
3 4 (2.13%) ATM
4 3 (1.60%) Internet
4 3 (1.60%) VPN
4 3 (1.60%) Wi-Fi
5 2 (1.06%) Intranet
5 2 (1.06%) WAN
6 1 (0.53%) DHCP
6 1 (0.53%) DNS
6 1 (0.53%) Ethernet
6 1 (0.53%) Skype
6 1 (0.53%) VoIP
6 1 (0.53%) Wireless
Database & Business Intelligence
1 2 (1.06%) Oracle BI EE
Development Applications
1 1 (0.53%) MSI
General
1 15 (7.98%) Telecoms
2 13 (6.91%) Finance
3 9 (4.79%) Retail
4 2 (1.06%) Law
4 2 (1.06%) Legal
4 2 (1.06%) Marketing
5 1 (0.53%) Games
5 1 (0.53%) Local Government
Miscellaneous
1 21 (11.17%) Analytical Skills
2 7 (3.72%) Management Information System
3 5 (2.66%) Blackberry
3 5 (2.66%) Driving Licence
4 3 (1.60%) Enterprise Software
4 3 (1.60%) iPhone
5 2 (1.06%) CMDB
5 2 (1.06%) EPoS
5 2 (1.06%) iPad
5 2 (1.06%) Smartphone
5 2 (1.06%) Video Conferencing
6 1 (0.53%) AS400
6 1 (0.53%) Computer Science
6 1 (0.53%) Data Centre
6 1 (0.53%) Data Protection Act
6 1 (0.53%) Mathematics
Operating Systems
1 90 (47.87%) Windows
2 35 (18.62%) Windows 7
3 17 (9.04%) Windows XP
4 10 (5.32%) Windows 8
5 5 (2.66%) Windows Server
6 4 (2.13%) Mac OS
6 4 (2.13%) Windows 10
7 3 (1.60%) Windows Server 2008
8 2 (1.06%) Android
8 2 (1.06%) Windows 2000
8 2 (1.06%) Windows Server 2012
9 1 (0.53%) Apple iOS
9 1 (0.53%) Linux
9 1 (0.53%) Unix
9 1 (0.53%) Windows Mobile
9 1 (0.53%) Windows NT
9 1 (0.53%) Windows Server 2003
Processes & Methodologies
1 74 (39.36%) ITIL
2 32 (17.02%) Service Management
3 20 (10.64%) Incident Management
4 13 (6.91%) CRM
5 11 (5.85%) ITSM
6 10 (5.32%) Service Delivery
7 9 (4.79%) ITIL V3
8 5 (2.66%) Line Management
8 5 (2.66%) Ticket Management
9 4 (2.13%) Process Improvement
9 4 (2.13%) Stakeholder Management
10 3 (1.60%) Asset Management
10 3 (1.60%) Fault Management
10 3 (1.60%) Network Monitoring
10 3 (1.60%) Root Cause Analysis
10 3 (1.60%) Time Management
11 2 (1.06%) Case Management
11 2 (1.06%) Software Deployment
11 2 (1.06%) User Acceptance Testing
11 2 (1.06%) Waterfall
Programming Languages
1 10 (5.32%) SQL
2 2 (1.06%) C
Qualifications
1 21 (11.17%) Security Cleared
2 13 (6.91%) SC Cleared
3 9 (4.79%) ITIL Foundation Certificate
4 7 (3.72%) ITIL Certification
5 6 (3.19%) DV Cleared
5 6 (3.19%) Microsoft Certification
6 3 (1.60%) A+ Certification
6 3 (1.60%) MCP
7 2 (1.06%) Degree
7 2 (1.06%) MOS
8 1 (0.53%) BPSS Clearance
8 1 (0.53%) ECDL
8 1 (0.53%) MCDST
8 1 (0.53%) MCTS
Quality Assurance & Compliance
1 30 (15.96%) SLA
2 1 (0.53%) Sarbanes-Oxley
System Software
1 78 (41.49%) Active Directory
2 1 (0.53%) XenApp
Systems Management
1 5 (2.66%) OVSD
1 5 (2.66%) SCCM
2 2 (1.06%) Netcool
2 2 (1.06%) WSUS
3 1 (0.53%) BMC Marimba
3 1 (0.53%) DameWare
3 1 (0.53%) SCSM
Vendors
1 73 (38.83%) Microsoft
2 14 (7.45%) Citrix
3 11 (5.85%) ServiceNow
4 10 (5.32%) Cisco
4 10 (5.32%) HP
5 8 (4.26%) Remedy
6 5 (2.66%) Lotus
6 5 (2.66%) VMware
7 4 (2.13%) Apple
8 3 (1.60%) BMC
9 2 (1.06%) Altiris
9 2 (1.06%) Dell
9 2 (1.06%) IBM
9 2 (1.06%) Oracle
10 1 (0.53%) Aveksa
10 1 (0.53%) Google
10 1 (0.53%) Intel Security
10 1 (0.53%) LANDesk
10 1 (0.53%) Proofpoint
10 1 (0.53%) Verint
Epsom, Surrey
TEKsystems
Rate: £100 - £110 per day
Posted: 4 days ago