The statistics below represent IT contracts advertised across the South East region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 20 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
20 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / South East
Rank 182 172 177
Rank change year-on-year
-10 +5
Contract jobs requiring a Service Desk Analyst 61 85 80
As % of all contract IT jobs located in the South East 0.80% 0.99% 0.83%
As % of the Job Titles category 0.86% 1.05% 0.88%
Number of daily rates quoted 22 30 30
Median daily rate £141 £158 £138
Median daily rate % change year-on-year
-10.31% +14.54%
90% offered a daily rate of more than £105 £110 £110
10% offered a daily rate of more than £208 £287 £173
UK excluding London median daily rate £130 £130 £125
% change year-on-year
- +4.00%
Number of hourly rates quoted 28 26 29
Median hourly rate £13.75 £13.42 £12.00
Median hourly rate % change year-on-year
+2.49% +11.79%
90% offered a hourly rate of more than £11.00 £11.50 £9.00
10% offered a hourly rate of more than £18.00 £16.20 £18.50
UK excluding London median hourly rate £12.00 £12.91 £12.05
% change year-on-year
-7.01% +7.09%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
7129 8103 9105
As % of all contract IT jobs located in the South East 93.59% 94.43% 94.11%
Number of daily rates quoted 4153 4928 4868
Median daily rate £400 £380 £375
Median daily rate % change year-on-year
+5.26% +1.33%
90% offered a daily rate of more than £225 £230 £225
10% offered a daily rate of more than £550 £525 £506
UK excluding London median daily rate £400 £380 £375
% change year-on-year
+5.26% +1.33%
Number of hourly rates quoted 369 383 426
Median hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.13 £11.50 £11.35
10% offered a hourly rate of more than £43.50 £55.55 £40.00
UK excluding London median hourly rate £17.50 £18.00 £16.74
% change year-on-year
-2.77% +7.55%

Service Desk Analyst
Jobs Demand Trend in the South East

The demand trend of IT contracts across the South East region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Daily Rate Trend in the South East

Service Desk Analyst
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the South East region over the 3 months to 20 February 2017.

Service Desk Analyst Daily Rate Histogram in the South East

Service Desk Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Hourly Rate Trend in the South East

Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 20 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +8 24 £115 -48.88% 8
Surrey +11 11 £130 -16.12% 5
Buckinghamshire +3 9 £136 +4.80% 4
Oxfordshire -7 8 £145 +18.36% 1
Berkshire +18 4 - - 1
West Sussex -18 4 £170 -34.61%
East Sussex -4 1 - - 2
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 20 February 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring Service Desk Analyst in the job title.

1 86 (52.44%) Windows
2 78 (47.56%) Active Directory
3 62 (37.80%) Microsoft
4 54 (32.93%) ITIL
5 46 (28.05%) MS Office
6 33 (20.12%) Windows 7
7 30 (18.29%) Service Management
8 25 (15.24%) MS Excel
9 18 (10.98%) Windows XP
10 17 (10.37%) SLA
10 17 (10.37%) Security Cleared
11 16 (9.76%) Analytical Skills
12 13 (7.93%) CRM
13 12 (7.32%) Telecoms
13 12 (7.32%) Incident Management
13 12 (7.32%) ServiceNow
14 11 (6.71%) Citrix
15 10 (6.10%) Cisco
15 10 (6.10%) ITSM
16 9 (5.49%) SC Cleared
17 8 (4.88%) Finance
17 8 (4.88%) Retail
17 8 (4.88%) Remedy
18 7 (4.27%) MS Exchange
18 7 (4.27%) SQL
18 7 (4.27%) Service Delivery
18 7 (4.27%) Stakeholder Management
18 7 (4.27%) ITIL Foundation Certificate
19 6 (3.66%) Office 365
19 6 (3.66%) Legal

Service Desk Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (4.27%) MS Exchange
2 5 (3.05%) IBM Notes
3 2 (1.22%) Exchange Server 2010
4 1 (0.61%) Blackberry Enterprise Server
4 1 (0.61%) Exchange Server 2007
4 1 (0.61%) Skype for Business
Applications
1 46 (28.05%) MS Office
2 25 (15.24%) MS Excel
3 2 (1.22%) MS Visio
4 1 (0.61%) Acrobat
4 1 (0.61%) InfoPath
Business Applications
1 4 (2.44%) Remedy ITSM
2 1 (0.61%) assyst
Cloud Services
1 6 (3.66%) Office 365
Communications & Networking
1 6 (3.66%) WAN
2 5 (3.05%) LAN
3 4 (2.44%) TCP/IP
4 3 (1.83%) Internet
4 3 (1.83%) Remote Desktop
4 3 (1.83%) Wi-Fi
5 2 (1.22%) ATM
5 2 (1.22%) Intranet
5 2 (1.22%) VPN
5 2 (1.22%) Wireless
6 1 (0.61%) BGP
6 1 (0.61%) DNS
6 1 (0.61%) Ethernet
6 1 (0.61%) OSPF
6 1 (0.61%) Skype
6 1 (0.61%) SMTP
Database & Business Intelligence
1 2 (1.22%) Oracle BI EE
General
1 12 (7.32%) Telecoms
2 8 (4.88%) Finance
2 8 (4.88%) Retail
3 6 (3.66%) Legal
4 2 (1.22%) French Language
4 2 (1.22%) Italian Language
4 2 (1.22%) Law
4 2 (1.22%) Spanish Language
5 1 (0.61%) Games
5 1 (0.61%) Marketing
5 1 (0.61%) Portuguese Language
Miscellaneous
1 16 (9.76%) Analytical Skills
2 5 (3.05%) Blackberry
3 4 (2.44%) Driving Licence
3 4 (2.44%) iPhone
3 4 (2.44%) Management Information System
4 3 (1.83%) iPad
5 2 (1.22%) CMDB
5 2 (1.22%) EPoS
5 2 (1.22%) Smartphone
5 2 (1.22%) Video Conferencing
6 1 (0.61%) Data Protection Act
6 1 (0.61%) Enterprise Software
6 1 (0.61%) User Experience
Operating Systems
1 86 (52.44%) Windows
2 33 (20.12%) Windows 7
3 18 (10.98%) Windows XP
4 4 (2.44%) Mac OS
4 4 (2.44%) Windows 8
5 3 (1.83%) Windows Vista
6 2 (1.22%) Windows Mobile
7 1 (0.61%) Android
7 1 (0.61%) Apple iOS
7 1 (0.61%) Linux
7 1 (0.61%) Windows 10
7 1 (0.61%) Windows 2000
7 1 (0.61%) Windows NT
7 1 (0.61%) Windows Server
Processes & Methodologies
1 54 (32.93%) ITIL
2 30 (18.29%) Service Management
3 13 (7.93%) CRM
4 12 (7.32%) Incident Management
5 10 (6.10%) ITSM
6 7 (4.27%) Service Delivery
6 7 (4.27%) Stakeholder Management
7 5 (3.05%) ITIL V3
8 4 (2.44%) Software Deployment
9 3 (1.83%) Root Cause Analysis
10 2 (1.22%) Case Management
10 2 (1.22%) Change Management
10 2 (1.22%) Email Management
10 2 (1.22%) IT Audit
10 2 (1.22%) Knowledge Management
10 2 (1.22%) Line Management
10 2 (1.22%) Patch Management
10 2 (1.22%) Process Improvement
10 2 (1.22%) Ticket Management
10 2 (1.22%) Waterfall
Programming Languages
1 7 (4.27%) SQL
2 1 (0.61%) C
Qualifications
1 17 (10.37%) Security Cleared
2 9 (5.49%) SC Cleared
3 7 (4.27%) ITIL Foundation Certificate
4 6 (3.66%) ITIL Certification
5 4 (2.44%) Microsoft Certification
6 2 (1.22%) A+ Certification
6 2 (1.22%) BPSS Clearance
6 2 (1.22%) Degree
6 2 (1.22%) DV Cleared
6 2 (1.22%) MCITP
7 1 (0.61%) CCNA
7 1 (0.61%) CCNP
7 1 (0.61%) Cisco Certification
7 1 (0.61%) JNCIA
7 1 (0.61%) MCP
7 1 (0.61%) MOS
Quality Assurance & Compliance
1 17 (10.37%) SLA
2 1 (0.61%) Disclosure Scotland
System Software
1 78 (47.56%) Active Directory
Systems Management
1 5 (3.05%) SCCM
2 3 (1.83%) OVSD
3 2 (1.22%) Netcool
3 2 (1.22%) Systems Management Server (SMS)
4 1 (0.61%) BMC Marimba
4 1 (0.61%) DameWare
4 1 (0.61%) SCSM
Vendors
1 62 (37.80%) Microsoft
2 12 (7.32%) ServiceNow
3 11 (6.71%) Citrix
4 10 (6.10%) Cisco
5 8 (4.88%) Remedy
6 5 (3.05%) HP
6 5 (3.05%) Lotus
7 4 (2.44%) BMC
8 3 (1.83%) Apple
9 2 (1.22%) Altiris
9 2 (1.22%) Dell
9 2 (1.22%) IBM
9 2 (1.22%) Oracle
10 1 (0.61%) Adobe
10 1 (0.61%) BT
10 1 (0.61%) Ericsson
10 1 (0.61%) Google
10 1 (0.61%) PeopleSoft
10 1 (0.61%) SAP
10 1 (0.61%) Sun
Brighton, East Sussex
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Rate: £10 - £12 per hour
Posted: 12 hours ago
Lyndhurst, Hampshire
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Rate: £10.00 - £12.00 per hour
Posted: 3 days ago
Milton Keynes, Buckinghamshire
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Rate: £18 per annum
Posted: 4 days ago
Hampshire
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Rate: £12 - £14 per hour
Posted: 6 days ago
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Rate: £10 - £16 per hour
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