The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 173 158 160
Rank change year-on-year
-15 +2
Contract jobs requiring a Service Desk Analyst 84 88 73
As % of all contract IT jobs located in the South East 0.92% 0.98% 0.88%
As % of the Job Titles category 0.99% 1.06% 0.95%
Number of daily rates quoted 20 31 15
Average daily rate
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£128 £120 £130
Average daily rate % change year-on-year
+6.25% -7.69%
90% offered a daily rate of more than £110 £100 £107
10% offered a daily rate of more than £150 £205 £140
UK excluding London average daily rate £125 £125 £112
% change year-on-year
- +11.73%
Number of hourly rates quoted 33 35 51
Average hourly rate £13.50 £15.00 £13.50
Average hourly rate % change year-on-year
-10.00% +11.11%
90% offered a hourly rate of more than £10.60 £8.50 £11.50
10% offered a hourly rate of more than £16.43 £17.50 £16.50
UK excluding London average hourly rate £13.00 £14.00 £12.50
% change year-on-year
-7.14% +12.00%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8465 8291 7699
As % of all contract IT jobs located in the South East 92.45% 92.53% 92.79%
Number of daily rates quoted 4905 4528 3914
Average daily rate £375 £350 £353
Average daily rate % change year-on-year
+7.14% -0.70%
90% offered a daily rate of more than £240 £213 £210
10% offered a daily rate of more than £500 £495 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 416 416 580
Average hourly rate £16.00 £16.50 £17.50
Average hourly rate % change year-on-year
-3.03% -5.71%
90% offered a hourly rate of more than £11.16 £11.00 £12.00
10% offered a hourly rate of more than £40.00 £42.50 £39.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Daily Rate Trend in the South East

Service Desk Analyst
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the South East region over the 3 months to 6 July 2015.

Service Desk Analyst Daily Rate Histogram in the South East

Service Desk Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Hourly Rate Trend in the South East

Service Desk Analyst
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the South East region over the 3 months to 6 July 2015.

Service Desk Analyst Hourly Rate Histogram in the South East

Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +20 25 £116 +5.68% 4
Oxfordshire -17 14 £128 -7.27% 3
Buckinghamshire -4 12 - - 3
East Sussex -13 10 - - 1
Berkshire -6 9 £110 -26.66% 4
Surrey -2 7 £200 +66.66% 2
West Sussex -8 6 £135 - 1
Kent -6 1 £92 - 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 6 July 2015, IT contractor jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 105 (56.15%) Windows
2 69 (36.90%) Windows 7
3 67 (35.83%) MS Office
4 65 (34.76%) Microsoft
5 62 (33.16%) Active Directory
6 59 (31.55%) Analytical Skills
7 54 (28.88%) ITIL
8 43 (22.99%) Service Management
9 32 (17.11%) MS Excel
10 29 (15.51%) Citrix
11 28 (14.97%) Windows XP
12 24 (12.83%) SLA
13 18 (9.63%) MS Exchange
13 18 (9.63%) IBM Notes
13 18 (9.63%) Lotus
14 17 (9.09%) Incident Management
15 15 (8.02%) ITSM
16 14 (7.49%) Windows 8
17 13 (6.95%) Office 365
17 13 (6.95%) Security Cleared
18 12 (6.42%) WAN
19 10 (5.35%) TCP/IP
19 10 (5.35%) Retail
19 10 (5.35%) SC Cleared
19 10 (5.35%) SCCM
19 10 (5.35%) Exchange Server 2010
20 9 (4.81%) Remedy
21 8 (4.28%) Blackberry
21 8 (4.28%) Degree
22 7 (3.74%) Microsoft Certification

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 6 July 2015, IT contractor jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (9.63%) IBM Notes
1 18 (9.63%) MS Exchange
2 10 (5.35%) Exchange Server 2010
3 6 (3.21%) Lync
4 5 (2.67%) Exchange Server 2007
4 5 (2.67%) SharePoint
5 3 (1.60%) Blackberry Enterprise Server
6 1 (0.53%) Exchange Server 2003
6 1 (0.53%) SharePoint 2010
6 1 (0.53%) Exchange Server 2013
Applications
1 67 (35.83%) MS Office
2 32 (17.11%) MS Excel
3 5 (2.67%) MS PowerPoint
Business Applications
1 5 (2.67%) Remedy ITSM
2 1 (0.53%) assyst
2 1 (0.53%) SAP CCM
2 1 (0.53%) SAP ERP
Cloud Services
1 13 (6.95%) Office 365
2 1 (0.53%) Google Apps
Communications & Networking
1 12 (6.42%) WAN
2 10 (5.35%) TCP/IP
3 7 (3.74%) LAN
4 5 (2.67%) VoIP
4 5 (2.67%) DHCP
4 5 (2.67%) VPN
4 5 (2.67%) DNS
4 5 (2.67%) Firewall
5 3 (1.60%) Internet
6 2 (1.07%) Wireless
6 2 (1.07%) Intranet
7 1 (0.53%) BT 21CN
7 1 (0.53%) 4G
7 1 (0.53%) 3G
7 1 (0.53%) Wi-Fi
Database & Business Intelligence
1 1 (0.53%) SQL Server
Development Applications
1 4 (2.14%) Yeoman
General
1 10 (5.35%) Retail
2 6 (3.21%) Finance
3 5 (2.67%) Back Office
4 3 (1.60%) Telecoms
4 3 (1.60%) French Language
4 3 (1.60%) Japanese Language
5 2 (1.07%) Pharmaceutical
6 1 (0.53%) Marketing
6 1 (0.53%) Law
6 1 (0.53%) Legal
6 1 (0.53%) Manufacturing
6 1 (0.53%) Advertising
Libraries, Frameworks & Software Standards
1 1 (0.53%) EDI
1 1 (0.53%) Software Packaging
Miscellaneous
1 59 (31.55%) Analytical Skills
2 8 (4.28%) Blackberry
3 6 (3.21%) NHS
3 6 (3.21%) PDA
4 4 (2.14%) Management Information System
5 3 (1.60%) Replication
5 3 (1.60%) Mobile Computing
6 2 (1.07%) iPhone
6 2 (1.07%) iPad
6 2 (1.07%) Mathematics
6 2 (1.07%) Enterprise Software
7 1 (0.53%) EPoS
7 1 (0.53%) Computer Science
7 1 (0.53%) CMDB
7 1 (0.53%) Fat Client
7 1 (0.53%) Mobile App
7 1 (0.53%) Freedom of Information
7 1 (0.53%) Statistics
7 1 (0.53%) Data Protection Act
7 1 (0.53%) Thin Client
Operating Systems
1 105 (56.15%) Windows
2 69 (36.90%) Windows 7
3 28 (14.97%) Windows XP
4 14 (7.49%) Windows 8
5 5 (2.67%) Windows Vista
5 5 (2.67%) Windows Server 2003
6 4 (2.14%) Windows Server 2008
6 4 (2.14%) Windows Server 2012
7 2 (1.07%) Windows 2000 Server
7 2 (1.07%) Windows Mobile
7 2 (1.07%) Windows 2000
8 1 (0.53%) UNIX
Processes & Methodologies
1 54 (28.88%) ITIL
2 43 (22.99%) Service Management
3 17 (9.09%) Incident Management
4 15 (8.02%) ITSM
5 4 (2.14%) Time Management
6 3 (1.60%) B2B
6 3 (1.60%) ITIL V3
6 3 (1.60%) Service Desk Management
7 2 (1.07%) Mentoring
7 2 (1.07%) Problem Management
7 2 (1.07%) CAD
7 2 (1.07%) Migration
8 1 (0.53%) Information Security
8 1 (0.53%) Asset Management
8 1 (0.53%) Information Management
8 1 (0.53%) Supplier Management
8 1 (0.53%) Data Protection
8 1 (0.53%) Stakeholder Engagement
8 1 (0.53%) Network Management
8 1 (0.53%) Project Management
Programming Languages
1 5 (2.67%) SQL
2 1 (0.53%) C
Qualifications
1 13 (6.95%) Security Cleared
2 10 (5.35%) SC Cleared
3 8 (4.28%) Degree
4 7 (3.74%) Microsoft Certification
5 5 (2.67%) MCSA
5 5 (2.67%) ITIL Certification
6 4 (2.14%) DV Cleared
6 4 (2.14%) ITIL Foundation Certificate
6 4 (2.14%) CCNA
6 4 (2.14%) MCP
6 4 (2.14%) Cisco Certification
7 3 (1.60%) MCSE
7 3 (1.60%) A+ Certification
7 3 (1.60%) Network+ Certification
8 1 (0.53%) MOS
8 1 (0.53%) MCTS
8 1 (0.53%) MCITP
8 1 (0.53%) HNC
8 1 (0.53%) CCDA
Quality Assurance & Compliance
1 24 (12.83%) SLA
System Software
1 62 (33.16%) Active Directory
2 5 (2.67%) VMware Infrastructure
3 3 (1.60%) Hyper-V
4 2 (1.07%) XenApp
5 1 (0.53%) BitLocker
Systems Management
1 10 (5.35%) SCCM
2 3 (1.60%) Backup Exec
2 3 (1.60%) OVSD
3 2 (1.07%) Norton AntiVirus
4 1 (0.53%) NetBackup
4 1 (0.53%) WSUS
4 1 (0.53%) SCOM
4 1 (0.53%) CA Spectrum
4 1 (0.53%) SCSM
4 1 (0.53%) NetVault Backup
4 1 (0.53%) Nagios
Vendors
1 65 (34.76%) Microsoft
2 29 (15.51%) Citrix
3 18 (9.63%) Lotus
4 9 (4.81%) Remedy
5 6 (3.21%) VMware
5 6 (3.21%) Cisco
6 5 (2.67%) HP
7 3 (1.60%) SAP
7 3 (1.60%) Mitel
7 3 (1.60%) Avaya
8 2 (1.07%) Symantec
8 2 (1.07%) BT
8 2 (1.07%) ServiceNow
9 1 (0.53%) CA
9 1 (0.53%) McAfee
9 1 (0.53%) Google
9 1 (0.53%) Bomgar
9 1 (0.53%) JD Edwards
9 1 (0.53%) CheckPoint
9 1 (0.53%) Salesforce.com
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