The statistics below represent IT contracts advertised across the South East region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 182 191 138
Rank change year-on-year
+9 -53
Contract jobs requiring a Service Desk Analyst 88 84 116
As % of all contract IT jobs located in the South East 1.00% 0.86% 1.24%
As % of the Job Titles category 1.07% 0.90% 1.32%
Number of daily rates quoted 39 24 57
Median daily rate £140 £120 £125
Median daily rate % change year-on-year
+16.66% -4.00%
90% offered a daily rate of more than £115 £111 £100
10% offered a daily rate of more than £260 £145 £180
UK excluding London median daily rate £120 £120 £125
% change year-on-year
- -4.00%
Number of hourly rates quoted 26 36 29
Median hourly rate £12.75 £14.00 £14.50
Median hourly rate % change year-on-year
-8.92% -3.44%
90% offered a hourly rate of more than £11.00 £12.25 £10.50
10% offered a hourly rate of more than £15.75 £20.57 £17.70
UK excluding London median hourly rate £12.25 £13.50 £13.50
% change year-on-year
-9.25% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8239 9282 8817
As % of all contract IT jobs located in the South East 93.99% 94.82% 94.62%
Number of daily rates quoted 4982 5593 4875
Median daily rate £400 £375 £350
Median daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £250 £230 £200
10% offered a daily rate of more than £525 £500 £495
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 364 427 432
Median hourly rate £21.50 £17.50 £16.25
Median hourly rate % change year-on-year
+22.85% +7.69%
90% offered a hourly rate of more than £11.00 £11.50 £11.00
10% offered a hourly rate of more than £47.50 £40.00 £40.00
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Service Desk Analyst
Jobs Demand Trend in the South East

The demand trend of IT contracts across the South East region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Daily Rate Trend in the South East

Service Desk Analyst
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the South East region over the 3 months to 25 August 2016.

Service Desk Analyst Daily Rate Histogram in the South East

Service Desk Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Hourly Rate Trend in the South East

Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 25 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +16 23 £125 +4.16% 3
Hampshire -2 18 £150 +33.33% 7
Buckinghamshire +15 16 £135 -6.25% 2
West Sussex 0 14 £214 +78.12% 1
Kent +16 8 £176 +91.30%
Berkshire +3 6 £120 -4.00% 2
Oxfordshire -6 6 - -
East Sussex +5 1 - - 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 25 August 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring Service Desk Analyst in the job title.

1 94 (51.37%) Windows
2 88 (48.09%) Microsoft
3 85 (46.45%) Active Directory
4 77 (42.08%) ITIL
5 75 (40.98%) MS Office
6 50 (27.32%) Windows 7
7 41 (22.40%) SLA
8 34 (18.58%) Windows XP
9 31 (16.94%) Service Management
10 30 (16.39%) MS Exchange
11 29 (15.85%) MS Excel
11 29 (15.85%) Finance
12 25 (13.66%) LAN
13 24 (13.11%) Incident Management
14 20 (10.93%) WAN
14 20 (10.93%) Security Cleared
15 18 (9.84%) TCP/IP
16 17 (9.29%) HP
16 17 (9.29%) Citrix
16 17 (9.29%) Blackberry
17 16 (8.74%) Cisco
18 15 (8.20%) Analytical Skills
19 14 (7.65%) Windows 8
20 13 (7.10%) Microsoft Certification
20 13 (7.10%) MCP
21 12 (6.56%) Windows Server
21 12 (6.56%) VPN
22 10 (5.46%) SC Cleared
22 10 (5.46%) Windows Server 2008
22 10 (5.46%) Office 365

Service Desk Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (16.39%) MS Exchange
2 7 (3.83%) Blackberry Enterprise Server
3 6 (3.28%) Exchange Server 2007
3 6 (3.28%) Exchange Server 2010
3 6 (3.28%) IBM Notes
3 6 (3.28%) SharePoint
4 4 (2.19%) Exchange Server 2003
5 3 (1.64%) SharePoint 2010
6 2 (1.09%) Skype for Business
7 1 (0.55%) Exchange Server 2013
7 1 (0.55%) IIS
Applications
1 75 (40.98%) MS Office
2 29 (15.85%) MS Excel
3 4 (2.19%) Acrobat
4 2 (1.09%) MS PowerPoint
4 2 (1.09%) MS Visio
Business Applications
1 2 (1.09%) Remedy AR System
Cloud Services
1 10 (5.46%) Office 365
2 7 (3.83%) Mimecast
Communications & Networking
1 25 (13.66%) LAN
2 20 (10.93%) WAN
3 18 (9.84%) TCP/IP
4 12 (6.56%) VPN
5 9 (4.92%) Internet
5 9 (4.92%) Wireless
6 4 (2.19%) DHCP
6 4 (2.19%) DNS
7 3 (1.64%) ATM
7 3 (1.64%) Broadband
7 3 (1.64%) Ethernet
8 2 (1.09%) 3G
8 2 (1.09%) ADSL
8 2 (1.09%) Skype
9 1 (0.55%) Firewall
9 1 (0.55%) MPLS
9 1 (0.55%) VoIP
9 1 (0.55%) Wi-Fi
Database & Business Intelligence
1 1 (0.55%) SQL Server
1 1 (0.55%) SQL Server 2008
Development Applications
1 1 (0.55%) MSI
General
1 29 (15.85%) Finance
2 8 (4.37%) Legal
3 5 (2.73%) Telecoms
4 4 (2.19%) Retail
5 1 (0.55%) Banking
5 1 (0.55%) German Language
5 1 (0.55%) Local Government
5 1 (0.55%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.55%) Software Packaging
Miscellaneous
1 17 (9.29%) Blackberry
2 15 (8.20%) Analytical Skills
3 8 (4.37%) AS400
3 8 (4.37%) Mathematics
4 7 (3.83%) Driving Licence
5 6 (3.28%) Enterprise Software
5 6 (3.28%) Management Information System
6 5 (2.73%) NHS
7 3 (1.64%) Data Centre
8 1 (0.55%) Computer Science
8 1 (0.55%) FMCG
8 1 (0.55%) iPhone
Operating Systems
1 94 (51.37%) Windows
2 50 (27.32%) Windows 7
3 34 (18.58%) Windows XP
4 14 (7.65%) Windows 8
5 12 (6.56%) Windows Server
6 10 (5.46%) Windows Server 2008
7 6 (3.28%) Windows 10
7 6 (3.28%) Windows 2000
8 5 (2.73%) Unix
9 4 (2.19%) Windows Server 2012
10 3 (1.64%) Windows NT
10 3 (1.64%) Windows Server 2003
11 1 (0.55%) Android
11 1 (0.55%) Apple iOS
11 1 (0.55%) Linux
11 1 (0.55%) VMS
Processes & Methodologies
1 77 (42.08%) ITIL
2 31 (16.94%) Service Management
3 24 (13.11%) Incident Management
4 8 (4.37%) Service Delivery
5 7 (3.83%) Coaching
5 7 (3.83%) Mentoring
6 6 (3.28%) ITIL V3
6 6 (3.28%) ITSM
7 5 (2.73%) Asset Management
7 5 (2.73%) Change Management
8 4 (2.19%) Line Management
8 4 (2.19%) Time Management
9 3 (1.64%) Fault Management
9 3 (1.64%) Network Monitoring
9 3 (1.64%) Process Improvement
9 3 (1.64%) Software Licensing
9 3 (1.64%) Ticket Management
10 2 (1.09%) Logistics
10 2 (1.09%) Workflow
11 1 (0.55%) Disaster Recovery
Programming Languages
1 9 (4.92%) C
2 4 (2.19%) SQL
Qualifications
1 20 (10.93%) Security Cleared
2 13 (7.10%) MCP
2 13 (7.10%) Microsoft Certification
3 10 (5.46%) SC Cleared
4 5 (2.73%) DV Cleared
5 4 (2.19%) CCNA
5 4 (2.19%) Cisco Certification
5 4 (2.19%) ITIL Foundation Certificate
5 4 (2.19%) MCDST
5 4 (2.19%) MCSE
6 2 (1.09%) ITIL Certification
7 1 (0.55%) A+ Certification
7 1 (0.55%) ECDL
7 1 (0.55%) MCSA
7 1 (0.55%) MCTS
7 1 (0.55%) MOS
Quality Assurance & Compliance
1 41 (22.40%) SLA
2 2 (1.09%) Sarbanes-Oxley
System Software
1 85 (46.45%) Active Directory
2 6 (3.28%) XenApp
3 4 (2.19%) Terminal Services
4 2 (1.09%) XenDesktop
5 1 (0.55%) UAG
5 1 (0.55%) VMware Infrastructure
Systems Management
1 7 (3.83%) Backup Exec
1 7 (3.83%) HP SIM
1 7 (3.83%) Symantec Endpoint Protection
2 5 (2.73%) SCCM
3 4 (2.19%) BMC Marimba
3 4 (2.19%) DameWare
4 2 (1.09%) OVSD
4 2 (1.09%) WSUS
5 1 (0.55%) ServiceCenter
Vendors
1 88 (48.09%) Microsoft
2 17 (9.29%) Citrix
2 17 (9.29%) HP
3 16 (8.74%) Cisco
4 8 (4.37%) Avaya
5 7 (3.83%) Becrypt
5 7 (3.83%) IBM
5 7 (3.83%) ServiceNow
5 7 (3.83%) Symantec
5 7 (3.83%) VMware
6 6 (3.28%) Lotus
6 6 (3.28%) Remedy
7 4 (2.19%) Adobe
7 4 (2.19%) BMC
7 4 (2.19%) PeopleSoft
8 3 (1.64%) ThinPrint
9 2 (1.09%) Aveksa
10 1 (0.55%) Kaspersky
10 1 (0.55%) LANDesk
10 1 (0.55%) Verint
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