The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 184 164 169
Rank change year-on-year
-20 +5
Contract jobs requiring a Service Desk Analyst 94 101 80
As % of all contract IT jobs located in the South East 0.98% 1.01% 0.86%
As % of the Job Titles category 1.02% 1.08% 0.91%
Number of daily rates quoted 28 25 29
Average daily rate £150 £140 £120
Average daily rate % change year-on-year
+7.14% +16.66%
90% offered a daily rate of more than £116 £116 £100
10% offered a daily rate of more than £260 £235 £182
UK excluding London average daily rate £130 £123 £113
% change year-on-year
+6.12% +8.88%
Number of hourly rates quoted 35 36 30
Average hourly rate £14.00 £13.35 £15.18
Average hourly rate % change year-on-year
+4.86% -12.02%
90% offered a hourly rate of more than £11.40 £10.00 £11.95
10% offered a hourly rate of more than £21.20 £15.50 £20.00
UK excluding London average hourly rate £13.50 £12.50 £13.67
% change year-on-year
+8.00% -8.52%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
9195 9387 8770
As % of all contract IT jobs located in the South East 95.43% 94.33% 93.97%
Number of daily rates quoted 5592 5136 4818
Average daily rate £400 £375 £350
Average daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £225 £235 £200
10% offered a daily rate of more than £525 £500 £500
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 375 453 481
Average hourly rate £17.50 £18.90 £17.50
Average hourly rate % change year-on-year
-7.40% +8.00%
90% offered a hourly rate of more than £11.50 £12.35 £12.00
10% offered a hourly rate of more than £44.00 £42.50 £51.00
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Daily Rate Trend in the South East

Service Desk Analyst
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the South East region over the 3 months to 29 April 2016.

Service Desk Analyst Daily Rate Histogram in the South East

Service Desk Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Hourly Rate Trend in the South East

Service Desk Analyst
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the South East region over the 3 months to 29 April 2016.

Service Desk Analyst Hourly Rate Histogram in the South East

Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire -8 20 £153 -39.00% 4
Surrey -6 19 £150 +25.00%
Oxfordshire +5 15 £150 -20.00% 2
East Sussex +7 13 £275 +96.42% 1
Buckinghamshire +17 9 £155 -21.31% 1
West Sussex -12 9 £244 +103.12%
Kent -21 7 £195 +56.00% 1
Berkshire -7 4 - - 2
Sussex - 1 £275 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 29 April 2016, IT contractor jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 106 (58.24%) Windows
2 93 (51.10%) Active Directory
3 92 (50.55%) Microsoft
4 68 (37.36%) ITIL
5 67 (36.81%) MS Office
6 55 (30.22%) Windows 7
7 53 (29.12%) Windows XP
8 32 (17.58%) MS Exchange
9 31 (17.03%) SLA
10 28 (15.38%) Service Management
10 28 (15.38%) Blackberry
11 26 (14.29%) TCP/IP
11 26 (14.29%) Finance
12 24 (13.19%) Incident Management
13 23 (12.64%) VPN
13 23 (12.64%) LAN
13 23 (12.64%) WAN
14 22 (12.09%) MS Excel
15 18 (9.89%) Coaching
16 17 (9.34%) IBM Notes
16 17 (9.34%) HP
16 17 (9.34%) Lotus
17 16 (8.79%) Cisco
17 16 (8.79%) Mentoring
18 15 (8.24%) Windows 8
18 15 (8.24%) Wireless
19 14 (7.69%) AS400
19 14 (7.69%) Citrix
19 14 (7.69%) Internet
19 14 (7.69%) Mimecast

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 29 April 2016, IT contractor jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 32 (17.58%) MS Exchange
2 17 (9.34%) IBM Notes
3 11 (6.04%) Blackberry Enterprise Server
4 9 (4.95%) Exchange Server 2010
5 7 (3.85%) SharePoint
6 6 (3.30%) Exchange Server 2003
7 5 (2.75%) SharePoint 2010
8 3 (1.65%) Exchange Server 2007
9 1 (0.55%) Exchange Server 2013
Applications
1 67 (36.81%) MS Office
2 22 (12.09%) MS Excel
3 13 (7.14%) Acrobat
4 2 (1.10%) MS Visio
5 1 (0.55%) MS PowerPoint
Business Applications
1 1 (0.55%) Remedy ITSM
1 1 (0.55%) SAP Oil and Gas
Cloud Services
1 14 (7.69%) Mimecast
Communications & Networking
1 26 (14.29%) TCP/IP
2 23 (12.64%) LAN
2 23 (12.64%) VPN
2 23 (12.64%) WAN
3 15 (8.24%) Wireless
4 14 (7.69%) Internet
5 9 (4.95%) Remote Desktop
6 5 (2.75%) ATM
7 3 (1.65%) Extranet
7 3 (1.65%) Skype
8 2 (1.10%) VoIP
9 1 (0.55%) 3G
9 1 (0.55%) ADSL
9 1 (0.55%) Broadband
9 1 (0.55%) Ethernet
Development Applications
1 3 (1.65%) Yeoman
General
1 26 (14.29%) Finance
2 10 (5.49%) Legal
3 3 (1.65%) Publishing
4 2 (1.10%) Retail
5 1 (0.55%) Electronics
5 1 (0.55%) Financial Institution
5 1 (0.55%) German Language
5 1 (0.55%) Local Government
5 1 (0.55%) Manufacturing
5 1 (0.55%) Marketing
5 1 (0.55%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.10%) Software Packaging
Miscellaneous
1 28 (15.38%) Blackberry
2 14 (7.69%) AS400
3 11 (6.04%) Analytical Skills
3 11 (6.04%) NHS
4 9 (4.95%) Mathematics
5 8 (4.40%) Mobile Computing
6 6 (3.30%) Driving Licence
7 4 (2.20%) Enterprise Software
7 4 (2.20%) Management Information System
8 3 (1.65%) Data Centre
9 1 (0.55%) CMDB
9 1 (0.55%) Data Protection Act
9 1 (0.55%) Freedom of Information
9 1 (0.55%) iPhone
Operating Systems
1 106 (58.24%) Windows
2 55 (30.22%) Windows 7
3 53 (29.12%) Windows XP
4 15 (8.24%) Windows 8
5 13 (7.14%) Windows Server 2008
6 10 (5.49%) Windows Server
7 9 (4.95%) Windows 2000
7 9 (4.95%) Windows Server 2012
8 5 (2.75%) Apple iOS
9 4 (2.20%) Linux
10 3 (1.65%) Windows 10
11 2 (1.10%) Unix
11 2 (1.10%) Windows Server 2003
12 1 (0.55%) Android
12 1 (0.55%) Windows NT
12 1 (0.55%) Windows Phone
Processes & Methodologies
1 68 (37.36%) ITIL
2 28 (15.38%) Service Management
3 24 (13.19%) Incident Management
4 18 (9.89%) Coaching
5 16 (8.79%) Mentoring
6 12 (6.59%) Service Delivery
7 11 (6.04%) Change Control
8 9 (4.95%) Release Management
9 8 (4.40%) Change Management
10 6 (3.30%) ITIL V3
10 6 (3.30%) ITSM
11 5 (2.75%) Continuous Improvement
11 5 (2.75%) High Availability
11 5 (2.75%) Software Distribution
12 4 (2.20%) Fault Management
12 4 (2.20%) Problem Management
13 3 (1.65%) Line Management
13 3 (1.65%) Time Management
14 2 (1.10%) Software Deployment
14 2 (1.10%) Ticket Management
Programming Languages
1 10 (5.49%) C
2 5 (2.75%) SQL
Qualifications
1 14 (7.69%) Security Cleared
2 11 (6.04%) MCP
3 10 (5.49%) ITIL Certification
4 7 (3.85%) SC Cleared
5 5 (2.75%) Microsoft Certification
6 4 (2.20%) CCNA
6 4 (2.20%) Cisco Certification
7 3 (1.65%) ITIL Foundation Certificate
8 2 (1.10%) Degree
8 2 (1.10%) DV Cleared
8 2 (1.10%) MCSA
8 2 (1.10%) MCSE
9 1 (0.55%) BPSS Clearance
9 1 (0.55%) HND
Quality Assurance & Compliance
1 31 (17.03%) SLA
2 2 (1.10%) Disclosure Scotland
2 2 (1.10%) Sarbanes-Oxley
System Software
1 93 (51.10%) Active Directory
2 5 (2.75%) Terminal Services
3 3 (1.65%) VMware Infrastructure
4 2 (1.10%) XenApp
4 2 (1.10%) XenDesktop
5 1 (0.55%) VMware ESX
Systems Management
1 13 (7.14%) DameWare
2 9 (4.95%) Backup Exec
2 9 (4.95%) HP SIM
2 9 (4.95%) Symantec Endpoint Protection
3 5 (2.75%) BMC Marimba
4 2 (1.10%) OVSD
4 2 (1.10%) ServiceCenter
5 1 (0.55%) SCCM
5 1 (0.55%) WSUS
Vendors
1 92 (50.55%) Microsoft
2 17 (9.34%) HP
2 17 (9.34%) Lotus
3 16 (8.79%) Cisco
4 14 (7.69%) Citrix
5 13 (7.14%) Adobe
5 13 (7.14%) PeopleSoft
6 9 (4.95%) Avaya
6 9 (4.95%) Becrypt
6 9 (4.95%) IBM
6 9 (4.95%) Symantec
7 6 (3.30%) BMC
7 6 (3.30%) Remedy
8 5 (2.75%) ThinPrint
9 4 (2.20%) VMware
10 2 (1.10%) Aveksa
10 2 (1.10%) ServiceNow
11 1 (0.55%) Apple
11 1 (0.55%) EMC
11 1 (0.55%) Google
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