The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 190 152 170
Rank change year-on-year
-38 +18
Contract jobs requiring a Service Desk Analyst 81 102 67
As % of all contract IT jobs located in the South East 0.82% 1.12% 0.77%
As % of the Job Titles category 0.88% 1.21% 0.82%
Number of daily rates quoted 20 47 10
Average daily rate
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£120 £125 £130
Average daily rate % change year-on-year
-4.00% -3.84%
90% offered a daily rate of more than £112 £100 £99
10% offered a daily rate of more than £146 £177 £150
UK excluding London average daily rate £120 £125 £110
% change year-on-year
-4.00% +13.63%
Number of hourly rates quoted 37 26 48
Average hourly rate £14.00 £14.25 £13.50
Average hourly rate % change year-on-year
-1.75% +5.55%
90% offered a hourly rate of more than £12.30 £9.75 £11.35
10% offered a hourly rate of more than £20.46 £18.00 £18.00
UK excluding London average hourly rate £14.00 £12.80 £13.14
% change year-on-year
+9.37% -2.55%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
9180 8428 8132
As % of all contract IT jobs located in the South East 92.63% 92.15% 93.02%
Number of daily rates quoted 5526 4697 4301
Average daily rate £375 £350 £363
Average daily rate % change year-on-year
+7.14% -3.44%
90% offered a daily rate of more than £238 £210 £220
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 416 410 497
Average hourly rate £17.50 £16.21 £17.50
Average hourly rate % change year-on-year
+7.99% -7.40%
90% offered a hourly rate of more than £11.50 £11.00 £11.75
10% offered a hourly rate of more than £42.50 £42.50 £38.75
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Daily Rate Trend in the South East

Service Desk Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Hourly Rate Trend in the South East

Service Desk Analyst
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the South East region over the 3 months to 28 August 2015.

Service Desk Analyst Hourly Rate Histogram in the South East

Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +5 24 £113 -15.09% 5
Buckinghamshire -11 15 £144 -17.00% 4
Berkshire -15 13 £125 -16.66% 3
Oxfordshire -22 10 £128 -27.14%
West Sussex -8 9 £120 - 1
Surrey -12 5 £120 -14.28% 5
East Sussex -16 4 £120 +20.00%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 28 August 2015, IT contractor jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 107 (60.11%) Windows
2 77 (43.26%) Windows 7
3 75 (42.13%) MS Office
4 66 (37.08%) Microsoft
5 64 (35.96%) Active Directory
6 61 (34.27%) ITIL
7 48 (26.97%) Analytical Skills
8 38 (21.35%) Service Management
9 31 (17.42%) MS Excel
10 25 (14.04%) SLA
10 25 (14.04%) Windows XP
11 23 (12.92%) Security Cleared
12 22 (12.36%) Citrix
13 21 (11.80%) SC Cleared
14 20 (11.24%) Incident Management
15 15 (8.43%) ITSM
15 15 (8.43%) Office 365
16 14 (7.87%) WAN
17 13 (7.30%) MS Exchange
17 13 (7.30%) SCCM
17 13 (7.30%) Windows 8
18 12 (6.74%) LAN
19 11 (6.18%) Exchange Server 2010
20 9 (5.06%) Cisco
20 9 (5.06%) Back Office
20 9 (5.06%) VMware
21 8 (4.49%) Finance
21 8 (4.49%) IBM Notes
21 8 (4.49%) Microsoft Certification
21 8 (4.49%) Lotus

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 28 August 2015, IT contractor jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (7.30%) MS Exchange
2 11 (6.18%) Exchange Server 2010
3 8 (4.49%) IBM Notes
3 8 (4.49%) Lync
4 7 (3.93%) Exchange Server 2007
5 5 (2.81%) SharePoint
6 2 (1.12%) Exchange Server 2013
7 1 (0.56%) SharePoint 2010
7 1 (0.56%) Blackberry Enterprise Server
Applications
1 75 (42.13%) MS Office
2 31 (17.42%) MS Excel
3 3 (1.69%) MS PowerPoint
Business Applications
1 3 (1.69%) SAP CCM
1 3 (1.69%) SAP ERP
2 1 (0.56%) Remedy ITSM
Cloud Services
1 15 (8.43%) Office 365
Communications & Networking
1 14 (7.87%) WAN
2 12 (6.74%) LAN
3 7 (3.93%) TCP/IP
3 7 (3.93%) Firewall
4 4 (2.25%) VPN
4 4 (2.25%) DNS
4 4 (2.25%) VoIP
4 4 (2.25%) DHCP
5 3 (1.69%) Wireless
5 3 (1.69%) ATM
6 2 (1.12%) Intranet
6 2 (1.12%) Internet
7 1 (0.56%) BT 21CN
Database & Business Intelligence
1 1 (0.56%) SQL Server
Development Applications
1 4 (2.25%) Yeoman
General
1 9 (5.06%) Back Office
2 8 (4.49%) Finance
3 7 (3.93%) Retail
4 6 (3.37%) Telecoms
5 3 (1.69%) French Language
6 2 (1.12%) Japanese Language
6 2 (1.12%) Pharmaceutical
7 1 (0.56%) Marketing
7 1 (0.56%) Legal
Libraries, Frameworks & Software Standards
1 1 (0.56%) EDI
1 1 (0.56%) Software Packaging
Miscellaneous
1 48 (26.97%) Analytical Skills
2 7 (3.93%) NHS
2 7 (3.93%) Blackberry
2 7 (3.93%) Mathematics
3 6 (3.37%) PDA
4 3 (1.69%) Management Information System
4 3 (1.69%) iPhone
5 2 (1.12%) Fat Client
5 2 (1.12%) Enterprise Software
5 2 (1.12%) Thin Client
6 1 (0.56%) Freedom of Information
6 1 (0.56%) Statistics
6 1 (0.56%) Data Protection Act
6 1 (0.56%) Computer Science
6 1 (0.56%) CMDB
6 1 (0.56%) FMCG
6 1 (0.56%) Mobile App
Operating Systems
1 107 (60.11%) Windows
2 77 (43.26%) Windows 7
3 25 (14.04%) Windows XP
4 13 (7.30%) Windows 8
5 7 (3.93%) Windows Server 2012
5 7 (3.93%) Windows Server 2003
6 3 (1.69%) Windows Mobile
6 3 (1.69%) Windows Server 2008
7 1 (0.56%) Windows 2000 Server
7 1 (0.56%) Windows 2000
Processes & Methodologies
1 61 (34.27%) ITIL
2 38 (21.35%) Service Management
3 20 (11.24%) Incident Management
4 15 (8.43%) ITSM
5 5 (2.81%) Time Management
5 5 (2.81%) ITIL V3
6 4 (2.25%) Service Desk Management
6 4 (2.25%) Mentoring
7 3 (1.69%) Problem Management
7 3 (1.69%) Fault Management
7 3 (1.69%) ERP
8 2 (1.12%) B2B
8 2 (1.12%) CRM
8 2 (1.12%) Coaching
8 2 (1.12%) Stakeholder Engagement
8 2 (1.12%) Network Management
9 1 (0.56%) Continuous Improvement
9 1 (0.56%) Change Control
9 1 (0.56%) Migration
9 1 (0.56%) Information Security
Programming Languages
1 5 (2.81%) SQL
2 2 (1.12%) C
Qualifications
1 23 (12.92%) Security Cleared
2 21 (11.80%) SC Cleared
3 8 (4.49%) Microsoft Certification
4 6 (3.37%) MCSA
4 6 (3.37%) DV Cleared
4 6 (3.37%) Degree
5 5 (2.81%) ITIL Foundation Certificate
6 4 (2.25%) CCNA
6 4 (2.25%) Cisco Certification
6 4 (2.25%) MCSE
7 3 (1.69%) MCP
7 3 (1.69%) A+ Certification
7 3 (1.69%) MOS
7 3 (1.69%) MCTS
7 3 (1.69%) MCITP
8 2 (1.12%) Network+ Certification
9 1 (0.56%) ITIL Certification
Quality Assurance & Compliance
1 25 (14.04%) SLA
System Software
1 64 (35.96%) Active Directory
2 7 (3.93%) VMware Infrastructure
3 5 (2.81%) Hyper-V
4 3 (1.69%) XenApp
Systems Management
1 13 (7.30%) SCCM
2 5 (2.81%) OVSD
3 3 (1.69%) WSUS
3 3 (1.69%) SCOM
3 3 (1.69%) CA Spectrum
3 3 (1.69%) Nagios
3 3 (1.69%) Norton AntiVirus
3 3 (1.69%) NetBackup
3 3 (1.69%) Backup Exec
4 1 (0.56%) SCSM
Vendors
1 66 (37.08%) Microsoft
2 22 (12.36%) Citrix
3 9 (5.06%) VMware
3 9 (5.06%) Cisco
4 8 (4.49%) Lotus
5 6 (3.37%) HP
6 5 (2.81%) SAP
7 4 (2.25%) BT
8 3 (1.69%) CA
8 3 (1.69%) JD Edwards
8 3 (1.69%) CheckPoint
8 3 (1.69%) Symantec
8 3 (1.69%) Remedy
8 3 (1.69%) McAfee
9 2 (1.12%) Avaya
9 2 (1.12%) Mitel
9 2 (1.12%) ServiceNow
10 1 (0.56%) Bomgar
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £21.55 per hour
Posted: 2 days ago
High Wycombe, Buckinghamshire
Understanding Recruitment
Rate: £80 - £90 per day
Posted: 3 days ago
Farnborough, Hampshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: 4 days ago