The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 136 169 145
Rank change year-on-year
+33 -24
Contract jobs requiring a Service Desk Analyst 115 74 106
As % of all contract IT jobs located in the South East 1.24% 0.86% 1.07%
As % of the Job Titles category 1.35% 0.92% 1.16%
Number of daily rates quoted 52 8 34
Average daily rate
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£128 £125 £120
Average daily rate % change year-on-year
+2.00% +4.16%
90% offered a daily rate of more than £100 £104 £100
10% offered a daily rate of more than £170 £151 £169
UK excluding London average daily rate £125 £105 £110
% change year-on-year
+19.04% -4.54%
Number of hourly rates quoted 34 50 47
Average hourly rate £13.75 £13.27 £14.00
Average hourly rate % change year-on-year
+3.61% -5.21%
90% offered a hourly rate of more than £12.00 £11.73 £11.00
10% offered a hourly rate of more than £16.85 £18.00 £17.00
UK excluding London average hourly rate £12.93 £12.50 £13.75
% change year-on-year
+3.40% -9.09%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8537 8019 9138
As % of all contract IT jobs located in the South East 91.98% 92.98% 91.84%
Number of daily rates quoted 4779 4262 4249
Average daily rate £350 £363 £350
Average daily rate % change year-on-year
-3.44% +3.57%
90% offered a daily rate of more than £210 £225 £220
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £360 £350 £345
% change year-on-year
+2.85% +1.44%
Number of hourly rates quoted 438 496 599
Average hourly rate £16.14 £16.50 £17.50
Average hourly rate % change year-on-year
-2.18% -5.71%
90% offered a hourly rate of more than £10.90 £11.25 £11.50
10% offered a hourly rate of more than £40.60 £39.50 £40.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Daily Rate Trend in the South East

Service Desk Analyst
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the South East region over the 3 months to 18 September 2014.

Service Desk Analyst Daily Rate Histogram in the South East

Service Desk Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Hourly Rate Trend in the South East

Service Desk Analyst
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the South East region over the 3 months to 18 September 2014.

Service Desk Analyst Hourly Rate Histogram in the South East

Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +18 23 £150 - 4
Surrey +19 21 £143 -5.00% 10
Buckinghamshire -8 19 £154 - 8
East Sussex - 17 £110 - 1
Hampshire -18 14 £125 +4.16% 3
Oxfordshire -17 6 £175 - 1
Kent 0 5 £150 +15.38%
West Sussex -1 5 - - 2
Middlesex - 5 £110 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 18 September 2014, IT contractor jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 124 (62.63%) Windows
2 95 (47.98%) Active Directory
3 80 (40.40%) ITIL
4 73 (36.87%) Windows 7
5 62 (31.31%) MS Office
6 55 (27.78%) Windows XP
7 54 (27.27%) Microsoft
8 36 (18.18%) MS Exchange
9 35 (17.68%) MS Excel
10 32 (16.16%) Analytical Skills
11 25 (12.63%) Citrix
12 24 (12.12%) Incident Management
13 20 (10.10%) Service Management
13 20 (10.10%) SLA
14 18 (9.09%) Windows Server 2008
15 17 (8.59%) Blackberry
16 16 (8.08%) WAN
17 15 (7.58%) Microsoft Certification
18 14 (7.07%) LAN
19 13 (6.57%) Finance
19 13 (6.57%) Security Cleared
20 12 (6.06%) Exchange Server 2010
21 11 (5.56%) Telecoms
21 11 (5.56%) MCP
21 11 (5.56%) TCP/IP
22 10 (5.05%) HP
22 10 (5.05%) Lotus
22 10 (5.05%) IBM Notes
23 9 (4.55%) Avaya
23 9 (4.55%) Windows Server 2003

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 18 September 2014, IT contractor jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 36 (18.18%) MS Exchange
2 12 (6.06%) Exchange Server 2010
3 10 (5.05%) IBM Notes
4 9 (4.55%) Blackberry Enterprise Server
5 7 (3.54%) Exchange Server 2007
6 6 (3.03%) Exchange Server 2003
7 4 (2.02%) Lync
8 3 (1.52%) SharePoint
9 2 (1.01%) Lotus Domino
10 1 (0.51%) CICS
10 1 (0.51%) Exchange Server 2000
10 1 (0.51%) Moodle
Applications
1 62 (31.31%) MS Office
2 35 (17.68%) MS Excel
3 4 (2.02%) MS PowerPoint
Business Applications
1 2 (1.01%) Remedy ITSM
2 1 (0.51%) assyst
Cloud Services
1 2 (1.01%) Google Apps
2 1 (0.51%) Office 365
Communications & Networking
1 16 (8.08%) WAN
2 14 (7.07%) LAN
3 11 (5.56%) TCP/IP
4 6 (3.03%) VPN
4 6 (3.03%) DNS
4 6 (3.03%) VoIP
5 4 (2.02%) Internet
6 3 (1.52%) Unified Communications
7 2 (1.01%) Cisco IPT
7 2 (1.01%) Wi-Fi
7 2 (1.01%) DHCP
8 1 (0.51%) Ethernet
8 1 (0.51%) FTP
8 1 (0.51%) HTTP
8 1 (0.51%) ADSL
8 1 (0.51%) Broadband
8 1 (0.51%) 3G
8 1 (0.51%) MPLS
8 1 (0.51%) Firewall
8 1 (0.51%) Intranet
General
1 13 (6.57%) Finance
2 11 (5.56%) Telecoms
3 4 (2.02%) Banking
4 2 (1.01%) Retail
4 2 (1.01%) Marketing
4 2 (1.01%) Advertising
5 1 (0.51%) German Language
5 1 (0.51%) Automotive
5 1 (0.51%) Law
5 1 (0.51%) Legal
Libraries, Frameworks & Software Standards
1 4 (2.02%) Software Packaging
2 3 (1.52%) SOAP
3 1 (0.51%) COM
Miscellaneous
1 32 (16.16%) Analytical Skills
2 17 (8.59%) Blackberry
3 9 (4.55%) Management Information System
4 7 (3.54%) NHS
5 6 (3.03%) Thin Client
5 6 (3.03%) Fat Client
6 3 (1.52%) Mobile App
6 3 (1.52%) PDA
6 3 (1.52%) Mathematics
7 2 (1.01%) Computer Science
7 2 (1.01%) Replication
7 2 (1.01%) Video Conferencing
7 2 (1.01%) Client/Server
8 1 (0.51%) iPhone
8 1 (0.51%) User Experience
8 1 (0.51%) CMDB
Operating Systems
1 124 (62.63%) Windows
2 73 (36.87%) Windows 7
3 55 (27.78%) Windows XP
4 18 (9.09%) Windows Server 2008
5 9 (4.55%) Windows Server 2003
6 5 (2.53%) UNIX
7 4 (2.02%) Windows Vista
7 4 (2.02%) Linux
7 4 (2.02%) Windows 8
8 3 (1.52%) Red Hat Enterprise Linux
8 3 (1.52%) Windows 2000
8 3 (1.52%) Solaris
9 2 (1.01%) Android
9 2 (1.01%) Mac OS X
9 2 (1.01%) Windows 2000 Server
9 2 (1.01%) Windows Server 2012
10 1 (0.51%) Apple iOS
10 1 (0.51%) Mac OS
10 1 (0.51%) Windows NT
Processes & Methodologies
1 80 (40.40%) ITIL
2 24 (12.12%) Incident Management
3 20 (10.10%) Service Management
4 9 (4.55%) ITSM
4 9 (4.55%) Problem Management
5 8 (4.04%) Time Management
6 7 (3.54%) CRM
7 5 (2.53%) Migration
8 4 (2.02%) Change Management
8 4 (2.02%) Project Planning
8 4 (2.02%) Mentoring
9 3 (1.52%) ITIL V2
9 3 (1.52%) Software Distribution
9 3 (1.52%) Mobile Device Management
9 3 (1.52%) Workflow
9 3 (1.52%) Configuration Management
10 2 (1.01%) Project Management
10 2 (1.01%) ERP
10 2 (1.01%) Workflow Management
10 2 (1.01%) IT Governance
Programming Languages
1 5 (2.53%) C
2 4 (2.02%) SQL
3 3 (1.52%) Java
3 3 (1.52%) Perl
Qualifications
1 15 (7.58%) Microsoft Certification
2 13 (6.57%) Security Cleared
3 11 (5.56%) MCP
4 8 (4.04%) CCNA
4 8 (4.04%) DV Cleared
4 8 (4.04%) Cisco Certification
5 7 (3.54%) SC Cleared
6 5 (2.53%) MCSE
6 5 (2.53%) ITIL Certification
7 4 (2.02%) Degree
8 3 (1.52%) RHCE
8 3 (1.52%) JNCIA
9 2 (1.01%) MCSA
9 2 (1.01%) CCA
9 2 (1.01%) Citrix Certification
10 1 (0.51%) MCDST
10 1 (0.51%) MCITP
10 1 (0.51%) A+ Certification
10 1 (0.51%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 20 (10.10%) SLA
2 2 (1.01%) COBIT
System Software
1 95 (47.98%) Active Directory
2 3 (1.52%) NFS
3 1 (0.51%) Terminal Services
3 1 (0.51%) Citrix Presentation Server
3 1 (0.51%) VMware Infrastructure
3 1 (0.51%) XenApp
3 1 (0.51%) XenDesktop
Systems Management
1 8 (4.04%) SCCM
2 4 (2.02%) OVSD
3 2 (1.01%) Backup Exec
3 2 (1.01%) SCOM
4 1 (0.51%) OpenView
4 1 (0.51%) Unicenter
Vendors
1 54 (27.27%) Microsoft
2 25 (12.63%) Citrix
3 10 (5.05%) Lotus
3 10 (5.05%) HP
4 9 (4.55%) Avaya
5 8 (4.04%) Cisco
6 7 (3.54%) ServiceNow
7 5 (2.53%) Remedy
8 4 (2.02%) McAfee
9 3 (1.52%) Red Hat
9 3 (1.52%) Apple
9 3 (1.52%) SAP
9 3 (1.52%) Sun
9 3 (1.52%) Juniper
9 3 (1.52%) BMC
9 3 (1.52%) MobileIron
9 3 (1.52%) Redknee
9 3 (1.52%) Orchard
9 3 (1.52%) Google
10 2 (1.01%) VMware
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