The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 171 154 157
Rank change year-on-year
-17 +3
Contract jobs requiring a Service Desk Analyst 91 92 78
As % of all contract IT jobs located in the South East 0.95% 1.00% 0.93%
As % of the Job Titles category 1.03% 1.09% 1.00%
Number of daily rates quoted 29 33 16
Average daily rate
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£128 £115 £131
Average daily rate % change year-on-year
+10.86% -12.38%
90% offered a daily rate of more than £110 £100 £108
10% offered a daily rate of more than £146 £179 £146
UK excluding London average daily rate £120 £125 £113
% change year-on-year
-4.00% +11.11%
Number of hourly rates quoted 37 34 54
Average hourly rate £14.00 £14.75 £13.50
Average hourly rate % change year-on-year
-5.08% +9.25%
90% offered a hourly rate of more than £10.30 £8.50 £11.15
10% offered a hourly rate of more than £20.46 £17.50 £17.00
UK excluding London average hourly rate £13.06 £14.00 £13.00
% change year-on-year
-6.75% +7.69%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8835 8451 7818
As % of all contract IT jobs located in the South East 92.27% 92.02% 92.73%
Number of daily rates quoted 5209 4594 4023
Average daily rate £375 £350 £360
Average daily rate % change year-on-year
+7.14% -2.77%
90% offered a daily rate of more than £231 £213 £200
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 415 412 553
Average hourly rate £16.00 £16.48 £17.25
Average hourly rate % change year-on-year
-2.91% -4.46%
90% offered a hourly rate of more than £11.17 £11.00 £12.00
10% offered a hourly rate of more than £40.00 £40.00 £37.50
UK excluding London average hourly rate £16.50 £16.50 £17.23
% change year-on-year
- -4.20%

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Daily Rate Trend in the South East

Service Desk Analyst
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the South East region over the 3 months to 28 July 2015.

Service Desk Analyst Daily Rate Histogram in the South East

Service Desk Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Hourly Rate Trend in the South East

Service Desk Analyst
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the South East region over the 3 months to 28 July 2015.

Service Desk Analyst Hourly Rate Histogram in the South East

Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 28 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +16 25 £116 +10.71% 3
Buckinghamshire -3 15 £144 +5.10% 1
West Sussex 0 13 £120 - 1
Oxfordshire -21 11 £128 -27.14% 1
Berkshire -10 9 £120 -20.00% 3
East Sussex -10 9 - - 2
Surrey +2 7 £160 +33.33% 6
Kent -1 1 £92 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 28 July 2015, IT contractor jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 111 (57.51%) Windows
2 75 (38.86%) Windows 7
3 71 (36.79%) Active Directory
4 69 (35.75%) MS Office
5 65 (33.68%) ITIL
6 64 (33.16%) Microsoft
7 58 (30.05%) Analytical Skills
8 43 (22.28%) Service Management
9 31 (16.06%) MS Excel
10 30 (15.54%) Citrix
11 27 (13.99%) Windows XP
12 23 (11.92%) SLA
13 19 (9.84%) Incident Management
14 18 (9.33%) Security Cleared
15 17 (8.81%) ITSM
15 17 (8.81%) Lotus
15 17 (8.81%) IBM Notes
16 16 (8.29%) MS Exchange
17 15 (7.77%) SC Cleared
18 14 (7.25%) Office 365
18 14 (7.25%) Windows 8
19 12 (6.22%) WAN
20 11 (5.70%) SCCM
21 10 (5.18%) Back Office
21 10 (5.18%) TCP/IP
21 10 (5.18%) Exchange Server 2010
22 9 (4.66%) Retail
23 8 (4.15%) Cisco
23 8 (4.15%) LAN
23 8 (4.15%) NHS

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 28 July 2015, IT contractor jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (8.81%) IBM Notes
2 16 (8.29%) MS Exchange
3 10 (5.18%) Exchange Server 2010
4 7 (3.63%) Lync
5 5 (2.59%) Exchange Server 2007
5 5 (2.59%) SharePoint
6 2 (1.04%) Blackberry Enterprise Server
6 2 (1.04%) Exchange Server 2013
7 1 (0.52%) SharePoint 2010
7 1 (0.52%) Exchange Server 2003
Applications
1 69 (35.75%) MS Office
2 31 (16.06%) MS Excel
3 5 (2.59%) MS PowerPoint
Business Applications
1 5 (2.59%) Remedy ITSM
2 2 (1.04%) SAP CCM
2 2 (1.04%) SAP ERP
Cloud Services
1 14 (7.25%) Office 365
2 1 (0.52%) Google Apps
Communications & Networking
1 12 (6.22%) WAN
2 10 (5.18%) TCP/IP
3 8 (4.15%) LAN
4 6 (3.11%) DHCP
4 6 (3.11%) DNS
5 5 (2.59%) VoIP
5 5 (2.59%) Firewall
6 4 (2.07%) VPN
7 3 (1.55%) Internet
8 2 (1.04%) Intranet
9 1 (0.52%) 3G
9 1 (0.52%) ATM
9 1 (0.52%) Wi-Fi
9 1 (0.52%) Wireless
9 1 (0.52%) BT 21CN
9 1 (0.52%) 4G
Database & Business Intelligence
1 1 (0.52%) SQL Server
Development Applications
1 4 (2.07%) Yeoman
General
1 10 (5.18%) Back Office
2 9 (4.66%) Retail
3 7 (3.63%) Finance
4 3 (1.55%) Telecoms
4 3 (1.55%) French Language
4 3 (1.55%) Japanese Language
5 2 (1.04%) Pharmaceutical
6 1 (0.52%) Marketing
6 1 (0.52%) Law
6 1 (0.52%) Legal
6 1 (0.52%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.52%) EDI
1 1 (0.52%) Software Packaging
Miscellaneous
1 58 (30.05%) Analytical Skills
2 8 (4.15%) NHS
3 7 (3.63%) Blackberry
3 7 (3.63%) Mathematics
4 6 (3.11%) PDA
5 3 (1.55%) Management Information System
5 3 (1.55%) Replication
6 2 (1.04%) Thin Client
6 2 (1.04%) Fat Client
6 2 (1.04%) iPhone
6 2 (1.04%) Mobile Computing
6 2 (1.04%) Enterprise Software
7 1 (0.52%) EPoS
7 1 (0.52%) Mobile App
7 1 (0.52%) FMCG
7 1 (0.52%) Computer Science
7 1 (0.52%) CMDB
7 1 (0.52%) Statistics
7 1 (0.52%) Data Protection Act
7 1 (0.52%) Freedom of Information
Operating Systems
1 111 (57.51%) Windows
2 75 (38.86%) Windows 7
3 27 (13.99%) Windows XP
4 14 (7.25%) Windows 8
5 5 (2.59%) Windows Server 2012
5 5 (2.59%) Windows Server 2003
5 5 (2.59%) Windows Server 2008
6 3 (1.55%) Windows Vista
7 2 (1.04%) Windows Mobile
7 2 (1.04%) Windows 2000
8 1 (0.52%) UNIX
8 1 (0.52%) Windows 2000 Server
Processes & Methodologies
1 65 (33.68%) ITIL
2 43 (22.28%) Service Management
3 19 (9.84%) Incident Management
4 17 (8.81%) ITSM
5 5 (2.59%) ITIL V3
6 4 (2.07%) Service Desk Management
6 4 (2.07%) Mentoring
6 4 (2.07%) Time Management
7 3 (1.55%) Problem Management
7 3 (1.55%) B2B
8 2 (1.04%) Coaching
8 2 (1.04%) Stakeholder Engagement
8 2 (1.04%) Network Management
8 2 (1.04%) Migration
8 2 (1.04%) CRM
8 2 (1.04%) ERP
9 1 (0.52%) PRINCE2
9 1 (0.52%) Information Security
9 1 (0.52%) Asset Management
9 1 (0.52%) Information Management
Programming Languages
1 7 (3.63%) SQL
Qualifications
1 18 (9.33%) Security Cleared
2 15 (7.77%) SC Cleared
3 8 (4.15%) Microsoft Certification
4 7 (3.63%) DV Cleared
4 7 (3.63%) Degree
5 6 (3.11%) MCSA
6 5 (2.59%) MCP
6 5 (2.59%) ITIL Foundation Certificate
6 5 (2.59%) ITIL Certification
7 4 (2.07%) CCNA
7 4 (2.07%) A+ Certification
7 4 (2.07%) MCSE
7 4 (2.07%) Cisco Certification
8 3 (1.55%) Network+ Certification
9 2 (1.04%) MOS
9 2 (1.04%) MCTS
9 2 (1.04%) MCITP
10 1 (0.52%) CCDA
10 1 (0.52%) HNC
Quality Assurance & Compliance
1 23 (11.92%) SLA
System Software
1 71 (36.79%) Active Directory
2 5 (2.59%) VMware Infrastructure
3 3 (1.55%) Hyper-V
3 3 (1.55%) XenApp
4 1 (0.52%) BitLocker
Systems Management
1 11 (5.70%) SCCM
2 5 (2.59%) OVSD
3 4 (2.07%) Backup Exec
4 3 (1.55%) Norton AntiVirus
5 2 (1.04%) NetBackup
5 2 (1.04%) Nagios
5 2 (1.04%) SCOM
5 2 (1.04%) CA Spectrum
5 2 (1.04%) WSUS
6 1 (0.52%) SCSM
6 1 (0.52%) NetVault Backup
Vendors
1 64 (33.16%) Microsoft
2 30 (15.54%) Citrix
3 17 (8.81%) Lotus
4 8 (4.15%) Cisco
4 8 (4.15%) Remedy
5 7 (3.63%) VMware
6 6 (3.11%) HP
7 4 (2.07%) SAP
8 3 (1.55%) Avaya
8 3 (1.55%) Mitel
8 3 (1.55%) Symantec
8 3 (1.55%) BT
9 2 (1.04%) McAfee
9 2 (1.04%) CA
9 2 (1.04%) JD Edwards
9 2 (1.04%) CheckPoint
9 2 (1.04%) ServiceNow
10 1 (0.52%) Google
10 1 (0.52%) Bomgar
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