The table below looks at the statistics for Service Management skills in IT contracts advertised for the Cardiff region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Management
Rank 28 43 27
Rank change year-on-year
+15 -16
Contract jobs citing Service Management 11 10 1
As % of all contract IT jobs located in Cardiff 4.01% 2.52% 0.54%
As % of the Processes & Methodologies category 4.87% 3.01% 0.79%
Number of daily rates quoted 9 7 1
Average daily rate
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£290 £313 £350
Average daily rate % change year-on-year
-7.20% -10.71%
UK excluding London average daily rate £361 £350 £370
% change year-on-year
+3.14% -5.40%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £13.35 £19.50 £16.33
% change year-on-year
-31.53% +19.44%
Service Management
South Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Cardiff region.

Processes & Methodologies Category
Cardiff
Contract IT job ads with a match in the
Processes & Methodologies category
226 332 127
As % of all contract IT jobs located in Cardiff 82.48% 83.63% 68.28%
Number of daily rates quoted 183 234 76
Average daily rate £350 £375 £375
Average daily rate % change year-on-year
-6.66% -
90% offered a daily rate of more than £250 £250 £235
10% offered a daily rate of more than £450 £500 £500
UK excluding London average daily rate £388 £375 £363
% change year-on-year
+3.33% +3.44%
Number of hourly rates quoted 7 1 4
Average hourly rate £16.00 £27.50 £11.60
Average hourly rate % change year-on-year
-41.81% +137.17%
90% offered a hourly rate of more than £11.60 £27.50 £10.69
10% offered a hourly rate of more than £18.90 £27.50 £17.75
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend in Cardiff

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Cardiff region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cardiff

Service Management
Daily Rate Trend in Cardiff

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Cardiff region.

Service Management Daily Rate Trend in Cardiff

Service Management
Daily Rate Histogram in Cardiff

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Cardiff region over the 3 months to 22 May 2015.

Service Management Daily Rate Histogram in Cardiff

Service Management
Hourly Rate Trend in Cardiff

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Cardiff region.

Service Management Hourly Rate Trend in Cardiff

Service Management
Top 30 Related IT Skills in Cardiff

For the 6 months to 22 May 2015, IT contractor jobs across the Cardiff region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 19 (95.00%) ITIL
2 8 (40.00%) Service Delivery
3 7 (35.00%) ITIL V3
4 5 (25.00%) SQL
4 5 (25.00%) MS Excel
4 5 (25.00%) Windows
4 5 (25.00%) Microsoft
4 5 (25.00%) Project Management
5 4 (20.00%) Incident Management
5 4 (20.00%) Degree
6 3 (15.00%) Management Information System
6 3 (15.00%) AS400
6 3 (15.00%) Finance
6 3 (15.00%) IBM
6 3 (15.00%) Configuration Management
6 3 (15.00%) CRM
6 3 (15.00%) SharePoint
6 3 (15.00%) MS Office
6 3 (15.00%) Web Services
6 3 (15.00%) Microsoft Azure
7 2 (10.00%) Azure SQL Database
7 2 (10.00%) .NET
7 2 (10.00%) NHS
7 2 (10.00%) Reference Data
8 1 (5.00%) Security Cleared
8 1 (5.00%) Windows Server 2008
8 1 (5.00%) Welsh Language
8 1 (5.00%) Problem Management
8 1 (5.00%) HL7
8 1 (5.00%) Local Government

Service Management
Top Related IT Skills in Cardiff by Category

For the 6 months to 22 May 2015, IT contractor jobs across the Cardiff region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (15.00%) SharePoint
Applications
1 5 (25.00%) MS Excel
2 3 (15.00%) MS Office
3 1 (5.00%) MS PowerPoint
Business Applications
1 1 (5.00%) Dynamics CRM
Cloud Services
1 3 (15.00%) Microsoft Azure
Communications & Networking
1 1 (5.00%) VoIP
1 1 (5.00%) PABX
Database & Business Intelligence
1 2 (10.00%) Azure SQL Database
2 1 (5.00%) Data Warehouse
General
1 3 (15.00%) Finance
2 1 (5.00%) Welsh Language
2 1 (5.00%) Local Government
Job Titles
1 9 (45.00%) Analyst
2 6 (30.00%) Service Analyst
3 3 (15.00%) Applications Support
3 3 (15.00%) Applications Manager
3 3 (15.00%) Support Manager
3 3 (15.00%) Applications Support Manager
3 3 (15.00%) Support Analyst
4 2 (10.00%) Service Transition Analyst
4 2 (10.00%) 1st Line Support Analyst
4 2 (10.00%) 1st Line Support
4 2 (10.00%) Service Manager
4 2 (10.00%) Service Desk Analyst
5 1 (5.00%) Incident Analyst
5 1 (5.00%) Desktop Support Analyst
5 1 (5.00%) Help Desk Support
5 1 (5.00%) 2nd Line Support
5 1 (5.00%) Desktop Analyst
5 1 (5.00%) Problem Analyst
5 1 (5.00%) Transition Manager
5 1 (5.00%) Technical Architect
Libraries, Frameworks & Software Standards
1 3 (15.00%) Web Services
2 2 (10.00%) .NET
3 1 (5.00%) .NET Framework
3 1 (5.00%) Middleware
3 1 (5.00%) XHTML
3 1 (5.00%) HTML
3 1 (5.00%) XML
Miscellaneous
1 3 (15.00%) Management Information System
1 3 (15.00%) AS400
2 2 (10.00%) NHS
2 2 (10.00%) Reference Data
Operating Systems
1 5 (25.00%) Windows
2 1 (5.00%) Windows Server 2008
2 1 (5.00%) Windows Server 2003
2 1 (5.00%) Windows XP
Processes & Methodologies
1 19 (95.00%) ITIL
2 8 (40.00%) Service Delivery
3 7 (35.00%) ITIL V3
4 5 (25.00%) Project Management
5 4 (20.00%) Incident Management
6 3 (15.00%) Configuration Management
6 3 (15.00%) CRM
7 1 (5.00%) Problem Management
7 1 (5.00%) IT Governance
7 1 (5.00%) Web Development
7 1 (5.00%) Agile Software Development
7 1 (5.00%) BPEL
7 1 (5.00%) Unified Process
7 1 (5.00%) UML
7 1 (5.00%) RAD
7 1 (5.00%) RUP
7 1 (5.00%) DSDM
7 1 (5.00%) PRINCE2
7 1 (5.00%) Business Intelligence
7 1 (5.00%) Waterfall
Programming Languages
1 5 (25.00%) SQL
2 1 (5.00%) C
Qualifications
1 4 (20.00%) Degree
2 1 (5.00%) Security Cleared
2 1 (5.00%) ITIL Certification
2 1 (5.00%) MCP
Quality Assurance & Compliance
1 1 (5.00%) HL7
1 1 (5.00%) SLA
System Software
1 1 (5.00%) Active Directory
Vendors
1 5 (25.00%) Microsoft
2 3 (15.00%) IBM
3 1 (5.00%) HP
3 1 (5.00%) Cisco