The table below looks at the statistics for Service Management skills in IT contracts advertised for the Cardiff region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 26 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 30 36 -
Rank change year-on-year
+6 -
Contract jobs citing Service Management 8 8 0
As % of all contract IT jobs located in Cardiff 3.14% 2.43% -
As % of the Processes & Methodologies category 4.00% 3.13% -
Number of daily rates quoted 4 8 0
Average daily rate
Keep up to 90%
of your Daily Rate
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£146 £313 -
Average daily rate % change year-on-year
-53.20% -
UK excluding London average daily rate £358 £365 £375
% change year-on-year
-2.05% -2.66%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £13.35 £16.65 £16.00
% change year-on-year
-19.81% +4.06%
Service Management
South Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Cardiff region.

Processes & Methodologies Category
Cardiff
Contract IT job ads with a match in the
Processes & Methodologies category
200 256 102
As % of all contract IT jobs located in Cardiff 78.43% 77.81% 65.81%
Number of daily rates quoted 149 182 64
Average daily rate £375 £375 £375
90% offered a daily rate of more than £214 £225 £310
10% offered a daily rate of more than £493 £500 £475
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 11 3 5
Average hourly rate £16.75 £105.00 £16.50
Average hourly rate % change year-on-year
-84.04% +536.36%
90% offered a hourly rate of more than £12.30 £52.50 £9.32
10% offered a hourly rate of more than £32.50 £105.00 £17.90
UK excluding London average hourly rate £31.44 £27.50 £32.00
% change year-on-year
+14.32% -14.06%

Service Management
Jobs Demand Trend in Cardiff

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Cardiff region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cardiff

Service Management
Daily Rate Trend in Cardiff

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Cardiff region.

Service Management Daily Rate Trend in Cardiff

Service Management
Daily Rate Histogram in Cardiff

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Cardiff region over the 3 months to 26 March 2015.

Service Management Daily Rate Histogram in Cardiff

Service Management
Hourly Rate Trend in Cardiff

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Cardiff region.

Service Management Hourly Rate Trend in Cardiff

Service Management
Top 30 Related IT Skills in Cardiff

For the 6 months to 26 March 2015, IT contractor jobs across the Cardiff region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 19 (90.48%) ITIL
2 9 (42.86%) Incident Management
3 8 (38.10%) Finance
3 8 (38.10%) Windows
4 7 (33.33%) IBM
4 7 (33.33%) AS400
5 6 (28.57%) Service Delivery
5 6 (28.57%) Management Information System
6 5 (23.81%) MCP
6 5 (23.81%) SQL
7 4 (19.05%) MS Excel
7 4 (19.05%) SLA
7 4 (19.05%) Microsoft
7 4 (19.05%) Project Management
7 4 (19.05%) Degree
8 3 (14.29%) Configuration Management
8 3 (14.29%) CRM
8 3 (14.29%) SharePoint
8 3 (14.29%) MS Office
8 3 (14.29%) Web Services
8 3 (14.29%) Microsoft Azure
9 2 (9.52%) .NET
9 2 (9.52%) NHS
9 2 (9.52%) MS PowerPoint
9 2 (9.52%) IT Governance
9 2 (9.52%) Reference Data
9 2 (9.52%) Security Cleared
9 2 (9.52%) Azure SQL Database
10 1 (4.76%) ITIL V3
10 1 (4.76%) Capacity Management

Service Management
Top Related IT Skills in Cardiff by Category

For the 6 months to 26 March 2015, IT contractor jobs across the Cardiff region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (14.29%) SharePoint
Applications
1 4 (19.05%) MS Excel
2 3 (14.29%) MS Office
3 2 (9.52%) MS PowerPoint
4 1 (4.76%) MS Visio
Business Applications
1 1 (4.76%) Dynamics CRM
Cloud Services
1 3 (14.29%) Microsoft Azure
Database & Business Intelligence
1 2 (9.52%) Azure SQL Database
2 1 (4.76%) Data Warehouse
General
1 8 (38.10%) Finance
2 1 (4.76%) Welsh Language
2 1 (4.76%) Local Government
2 1 (4.76%) Retail
Job Titles
1 10 (47.62%) Analyst
2 7 (33.33%) Service Analyst
3 6 (28.57%) Service Desk Analyst
4 5 (23.81%) 2nd Line Support
4 5 (23.81%) 1st Line Support
5 3 (14.29%) Support Manager
5 3 (14.29%) Applications Support Manager
5 3 (14.29%) Applications Manager
5 3 (14.29%) Applications Support
6 2 (9.52%) Support Analyst
6 2 (9.52%) Incident Analyst
6 2 (9.52%) 1st Line Support Analyst
7 1 (4.76%) Principal Software Developer
7 1 (4.76%) SLA Analyst
7 1 (4.76%) Capacity Analyst
7 1 (4.76%) Service Manager
7 1 (4.76%) Help Desk Support
7 1 (4.76%) Software Developer
7 1 (4.76%) Architect
7 1 (4.76%) Business Analyst
Libraries, Frameworks & Software Standards
1 3 (14.29%) Web Services
2 2 (9.52%) .NET
3 1 (4.76%) .NET Framework
3 1 (4.76%) Middleware
3 1 (4.76%) HTML
3 1 (4.76%) XML
3 1 (4.76%) XHTML
Miscellaneous
1 7 (33.33%) AS400
2 6 (28.57%) Management Information System
3 2 (9.52%) NHS
3 2 (9.52%) Reference Data
4 1 (4.76%) Analytical Skills
Operating Systems
1 8 (38.10%) Windows
Processes & Methodologies
1 19 (90.48%) ITIL
2 9 (42.86%) Incident Management
3 6 (28.57%) Service Delivery
4 4 (19.05%) Project Management
5 3 (14.29%) Configuration Management
5 3 (14.29%) CRM
6 2 (9.52%) IT Governance
7 1 (4.76%) ITIL V3
7 1 (4.76%) Capacity Management
7 1 (4.76%) Web Development
7 1 (4.76%) Enterprise Architecture
7 1 (4.76%) Unified Process
7 1 (4.76%) Agile Software Development
7 1 (4.76%) BPEL
7 1 (4.76%) PRINCE2
7 1 (4.76%) Business Intelligence
7 1 (4.76%) UML
7 1 (4.76%) RAD
7 1 (4.76%) RUP
7 1 (4.76%) DSDM
Programming Languages
1 5 (23.81%) SQL
2 1 (4.76%) C
Qualifications
1 5 (23.81%) MCP
2 4 (19.05%) Degree
3 2 (9.52%) Security Cleared
4 1 (4.76%) SC Cleared
4 1 (4.76%) ITIL Certification
Quality Assurance & Compliance
1 4 (19.05%) SLA
2 1 (4.76%) HL7
Vendors
1 7 (33.33%) IBM
2 4 (19.05%) Microsoft
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