The table below looks at the statistics for Service Management skills in IT contracts advertised for the Cardiff region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 32 33 32
Rank change year-on-year
+1 -1
Contract jobs citing Service Management 13 3 4
As % of all contract IT jobs located in Cardiff 3.92% 1.19% 1.63%
As % of the Processes & Methodologies category 5.08% 1.71% 2.17%
Number of daily rates quoted 10 2 3
Average daily rate
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£200 £368 £350
Average daily rate % change year-on-year
-45.57% +5.00%
90% offered a daily rate of more than £150 £282 £320
10% offered a daily rate of more than £379 £454 £530
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1 0 0
Average hourly rate £22.50 - -
UK excluding London average hourly rate £15.00 £16.08 £18.00
% change year-on-year
-6.68% -10.69%
Service Management
South Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Cardiff region.

Processes & Methodologies Category
Cardiff
Contract IT job ads with a match in the
Processes & Methodologies category
256 175 184
As % of all contract IT jobs located in Cardiff 77.11% 69.44% 75.10%
Number of daily rates quoted 198 114 121
Average daily rate £350 £375 £325
Average daily rate % change year-on-year
-6.66% +15.38%
90% offered a daily rate of more than £238 £260 £300
10% offered a daily rate of more than £475 £450 £450
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 5 4 4
Average hourly rate £22.50 £19.17 £10.87
Average hourly rate % change year-on-year
+17.37% +76.35%
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Service Management
Jobs Demand Trend in Cardiff

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Cardiff region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cardiff

Service Management
Daily Rate Trend in Cardiff

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Cardiff region.

Service Management Daily Rate Trend in Cardiff

Service Management
Daily Rate Histogram in Cardiff

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Cardiff region over the 3 months to 24 December 2014.

Service Management Daily Rate Histogram in Cardiff

Service Management
Hourly Rate Trend in Cardiff

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Cardiff region.

Service Management Hourly Rate Trend in Cardiff

Service Management
Top 30 Related IT Skills in Cardiff

For the 6 months to 24 December 2014, IT contractor jobs across the Cardiff region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 23 (88.46%) ITIL
2 11 (42.31%) Project Management
2 11 (42.31%) Service Delivery
3 10 (38.46%) Windows
4 9 (34.62%) SLA
4 9 (34.62%) Finance
4 9 (34.62%) Incident Management
5 8 (30.77%) Management Information System
6 7 (26.92%) AS400
6 7 (26.92%) IBM
7 5 (19.23%) Microsoft
7 5 (19.23%) MCP
7 5 (19.23%) MS Excel
8 4 (15.38%) SC Cleared
8 4 (15.38%) Security Cleared
8 4 (15.38%) Capacity Management
8 4 (15.38%) Analytical Skills
9 3 (11.54%) Enterprise Architecture
9 3 (11.54%) Change Management
9 3 (11.54%) MS Office
10 2 (7.69%) PRINCE2
10 2 (7.69%) VMware
10 2 (7.69%) French Language
10 2 (7.69%) Italian Language
10 2 (7.69%) IT Governance
10 2 (7.69%) VMware Infrastructure
10 2 (7.69%) Windows 7
10 2 (7.69%) Microsoft Azure
10 2 (7.69%) MS PowerPoint
10 2 (7.69%) Problem Management

Service Management
Top Related IT Skills in Cardiff by Category

For the 6 months to 24 December 2014, IT contractor jobs across the Cardiff region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications
1 5 (19.23%) MS Excel
2 3 (11.54%) MS Office
3 2 (7.69%) MS PowerPoint
4 1 (3.85%) MS Project
4 1 (3.85%) MS Visio
Cloud Services
1 2 (7.69%) Microsoft Azure
Communications & Networking
1 1 (3.85%) ISDN
1 1 (3.85%) PBX
1 1 (3.85%) VoIP
1 1 (3.85%) H.323
General
1 9 (34.62%) Finance
2 2 (7.69%) French Language
2 2 (7.69%) Italian Language
3 1 (3.85%) Welsh Language
3 1 (3.85%) Retail
3 1 (3.85%) Local Government
3 1 (3.85%) Telecoms
Job Titles
1 13 (50.00%) Analyst
2 8 (30.77%) Service Analyst
2 8 (30.77%) Service Desk Analyst
3 6 (23.08%) 2nd Line Support
4 5 (19.23%) Service Manager
4 5 (19.23%) 1st Line Support
5 3 (11.54%) Capacity Analyst
6 2 (7.69%) 1st Line Support Analyst
6 2 (7.69%) SCCM Engineer
6 2 (7.69%) Support Analyst
7 1 (3.85%) SLA Analyst
7 1 (3.85%) Operations Engineer
7 1 (3.85%) Technical Design Architect
7 1 (3.85%) Principal Software Developer
7 1 (3.85%) Incident Analyst
7 1 (3.85%) Applications Support Engineer
7 1 (3.85%) Problem Analyst
7 1 (3.85%) Help Desk Support
7 1 (3.85%) Support Engineer
7 1 (3.85%) Applications Support
Libraries, Frameworks & Software Standards
1 1 (3.85%) HTML
1 1 (3.85%) XML
1 1 (3.85%) XHTML
1 1 (3.85%) Middleware
Miscellaneous
1 8 (30.77%) Management Information System
2 7 (26.92%) AS400
3 4 (15.38%) Analytical Skills
4 1 (3.85%) NHS
Operating Systems
1 10 (38.46%) Windows
2 2 (7.69%) Windows 7
Processes & Methodologies
1 23 (88.46%) ITIL
2 11 (42.31%) Project Management
2 11 (42.31%) Service Delivery
3 9 (34.62%) Incident Management
4 4 (15.38%) Capacity Management
5 3 (11.54%) Enterprise Architecture
5 3 (11.54%) Change Management
6 2 (7.69%) PRINCE2
6 2 (7.69%) IT Governance
6 2 (7.69%) Problem Management
7 1 (3.85%) User Acceptance Testing
7 1 (3.85%) Time Management
7 1 (3.85%) Waterfall
7 1 (3.85%) ITIL V3
7 1 (3.85%) Change Control
7 1 (3.85%) Web Development
7 1 (3.85%) UML
7 1 (3.85%) RAD
7 1 (3.85%) RUP
7 1 (3.85%) DSDM
Programming Languages
1 1 (3.85%) C
Qualifications
1 5 (19.23%) MCP
2 4 (15.38%) SC Cleared
2 4 (15.38%) Security Cleared
3 1 (3.85%) ISEB
3 1 (3.85%) Degree
3 1 (3.85%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 9 (34.62%) SLA
2 1 (3.85%) HL7
System Software
1 2 (7.69%) VMware Infrastructure
Systems Management
1 2 (7.69%) SCCM
2 1 (3.85%) Cisco CUCM
Vendors
1 7 (26.92%) IBM
2 5 (19.23%) Microsoft
3 2 (7.69%) VMware
4 1 (3.85%) SAP
4 1 (3.85%) Cisco
4 1 (3.85%) Avaya
4 1 (3.85%) Siemens