The table below looks at the statistics for Service Management skills in IT contracts advertised for the Cardiff region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 31 - 30
Rank change year-on-year
- 0
Contract jobs citing Service Management 12 0 4
As % of all contract IT jobs located in Cardiff 3.85% - 1.82%
As % of the Processes & Methodologies category 5.36% - 2.42%
Number of daily rates quoted 9 0 3
Average daily rate
Keep up to 90%
of your Daily Rate
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£175 - £350
90% offered a daily rate of more than £148 - £320
10% offered a daily rate of more than £234 - £530
UK excluding London average daily rate £375 £352 £350
% change year-on-year
+6.53% +0.57%
Number of hourly rates quoted 1 0 0
Average hourly rate £22.50 - -
UK excluding London average hourly rate £14.69 £17.68 £17.50
% change year-on-year
-16.90% +1.00%
Service Management
South Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Cardiff region.

Processes & Methodologies Category
Cardiff
Contract IT job ads with a match in the
Processes & Methodologies category
224 167 165
As % of all contract IT jobs located in Cardiff 71.79% 71.06% 75.00%
Number of daily rates quoted 170 124 106
Average daily rate £375 £388 £350
Average daily rate % change year-on-year
-3.22% +10.71%
90% offered a daily rate of more than £200 £275 £300
10% offered a daily rate of more than £475 £475 £438
UK excluding London average daily rate £398 £375 £360
% change year-on-year
+6.00% +4.16%
Number of hourly rates quoted 9 3 5
Average hourly rate £22.50 £97.50 £9.32
Average hourly rate % change year-on-year
-76.92% +946.13%
UK excluding London average hourly rate £26.00 £27.50 £31.07
% change year-on-year
-5.45% -11.49%

Service Management
Jobs Demand Trend in Cardiff

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Cardiff region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cardiff

Service Management
Daily Rate Trend in Cardiff

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Cardiff region.

Service Management Daily Rate Trend in Cardiff

Service Management
Daily Rate Histogram in Cardiff

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Cardiff region over the 3 months to 28 January 2015.

Service Management Daily Rate Histogram in Cardiff

Service Management
Hourly Rate Trend in Cardiff

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Cardiff region.

Service Management Hourly Rate Trend in Cardiff

Service Management
Top 30 Related IT Skills in Cardiff

For the 6 months to 28 January 2015, IT contractor jobs across the Cardiff region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 22 (88.00%) ITIL
2 10 (40.00%) Windows
2 10 (40.00%) Service Delivery
3 9 (36.00%) Finance
3 9 (36.00%) Incident Management
4 8 (32.00%) Project Management
5 7 (28.00%) IBM
5 7 (28.00%) SLA
5 7 (28.00%) Management Information System
5 7 (28.00%) AS400
6 5 (20.00%) MCP
6 5 (20.00%) MS Excel
6 5 (20.00%) Microsoft
7 4 (16.00%) MS Office
8 3 (12.00%) Change Management
8 3 (12.00%) SC Cleared
8 3 (12.00%) Security Cleared
8 3 (12.00%) Capacity Management
8 3 (12.00%) Analytical Skills
9 2 (8.00%) MS PowerPoint
9 2 (8.00%) Problem Management
9 2 (8.00%) SCCM
9 2 (8.00%) VMware Infrastructure
9 2 (8.00%) Windows 7
9 2 (8.00%) Microsoft Azure
9 2 (8.00%) Enterprise Architecture
9 2 (8.00%) IT Governance
9 2 (8.00%) Degree
9 2 (8.00%) French Language
9 2 (8.00%) Italian Language

Service Management
Top Related IT Skills in Cardiff by Category

For the 6 months to 28 January 2015, IT contractor jobs across the Cardiff region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications
1 5 (20.00%) MS Excel
2 4 (16.00%) MS Office
3 2 (8.00%) MS PowerPoint
4 1 (4.00%) MS Visio
4 1 (4.00%) MS Project
Cloud Services
1 2 (8.00%) Microsoft Azure
Communications & Networking
1 1 (4.00%) ISDN
1 1 (4.00%) PBX
1 1 (4.00%) VoIP
1 1 (4.00%) H.323
General
1 9 (36.00%) Finance
2 2 (8.00%) French Language
2 2 (8.00%) Italian Language
3 1 (4.00%) Retail
3 1 (4.00%) Local Government
3 1 (4.00%) Telecoms
3 1 (4.00%) Welsh Language
Job Titles
1 13 (52.00%) Analyst
2 9 (36.00%) Service Analyst
3 8 (32.00%) Service Desk Analyst
4 6 (24.00%) 2nd Line Support
5 5 (20.00%) 1st Line Support
6 3 (12.00%) Service Manager
7 2 (8.00%) SCCM Engineer
7 2 (8.00%) 1st Line Support Analyst
7 2 (8.00%) Capacity Analyst
7 2 (8.00%) Support Analyst
8 1 (4.00%) Support Engineer
8 1 (4.00%) Applications Support
8 1 (4.00%) Technical Architect
8 1 (4.00%) Software Developer
8 1 (4.00%) Architect
8 1 (4.00%) Project Manager
8 1 (4.00%) Business Analyst
8 1 (4.00%) Developer
8 1 (4.00%) Help Desk Support
8 1 (4.00%) Applications Support Engineer
Libraries, Frameworks & Software Standards
1 1 (4.00%) XML
1 1 (4.00%) HTML
1 1 (4.00%) XHTML
1 1 (4.00%) Middleware
Miscellaneous
1 7 (28.00%) Management Information System
1 7 (28.00%) AS400
2 3 (12.00%) Analytical Skills
3 1 (4.00%) NHS
Operating Systems
1 10 (40.00%) Windows
2 2 (8.00%) Windows 7
Processes & Methodologies
1 22 (88.00%) ITIL
2 10 (40.00%) Service Delivery
3 9 (36.00%) Incident Management
4 8 (32.00%) Project Management
5 3 (12.00%) Change Management
5 3 (12.00%) Capacity Management
6 2 (8.00%) Problem Management
6 2 (8.00%) Enterprise Architecture
6 2 (8.00%) IT Governance
6 2 (8.00%) PRINCE2
7 1 (4.00%) UML
7 1 (4.00%) RAD
7 1 (4.00%) RUP
7 1 (4.00%) DSDM
7 1 (4.00%) Configuration Management
7 1 (4.00%) Agile Software Development
7 1 (4.00%) BPEL
7 1 (4.00%) Disaster Recovery
7 1 (4.00%) Unified Process
7 1 (4.00%) Web Development
Programming Languages
1 1 (4.00%) C
Qualifications
1 5 (20.00%) MCP
2 3 (12.00%) SC Cleared
2 3 (12.00%) Security Cleared
3 2 (8.00%) Degree
4 1 (4.00%) ISEB
4 1 (4.00%) ITIL Certification
4 1 (4.00%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 7 (28.00%) SLA
2 1 (4.00%) HL7
System Software
1 2 (8.00%) VMware Infrastructure
Systems Management
1 2 (8.00%) SCCM
2 1 (4.00%) Cisco CUCM
Vendors
1 7 (28.00%) IBM
2 5 (20.00%) Microsoft
3 2 (8.00%) VMware
4 1 (4.00%) Cisco
4 1 (4.00%) SAP
4 1 (4.00%) Avaya
4 1 (4.00%) Siemens