The first table below looks at the demand for Service Management skills in IT contracts advertised for the Cheltenham region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Cheltenham region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 20 - 21
Rank change year-on-year
- 0
Contract jobs citing Service Management 1 0 1
As % of all contract IT jobs located in Cheltenham 0.84% - 0.98%
As % of the Processes & Methodologies category 1.28% - 1.52%
Number of daily rates quoted 1 0 1
Average daily rate
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of your Daily Rate
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£400 - £325
UK excluding London average daily rate £350 £345 £350
% change year-on-year
+1.44% -1.42%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £14.69 £14.00 £16.00
% change year-on-year
+4.91% -12.50%
Processes & Methodologies Category
Cheltenham
Contract IT job ads with a match in the
Processes & Methodologies category
78 47 66
As % of all contract IT jobs located in Cheltenham 65.55% 52.81% 64.71%
Number of daily rates quoted 39 30 39
Average daily rate £400 £350 £425
Average daily rate % change year-on-year
+14.28% -17.64%
90% offered a daily rate of more than £300 £275 £350
10% offered a daily rate of more than £510 £400 £500
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 10 1 6
Average hourly rate £34.50 £11.00 £37.50
Average hourly rate % change year-on-year
+213.63% -70.66%
90% offered a hourly rate of more than £22.50 £11.00 £36.40
10% offered a hourly rate of more than £41.50 £11.00 £38.00
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
Service Management
Gloucestershire

Service Management
Jobs Demand Trend in Cheltenham

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Cheltenham region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cheltenham

Service Management
Daily Rate Trend in Cheltenham

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Cheltenham region.

Service Management Daily Rate Trend in Cheltenham

Service Management
Hourly Rate Trend in Cheltenham

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Cheltenham region.

Service Management Hourly Rate Trend in Cheltenham

Service Management
Top 30 Related IT Skills in Cheltenham

For the 6 months to 24 July 2014, IT contractor jobs across the Cheltenham region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 9 (90.00%) ITSM
2 6 (60.00%) ITIL
3 4 (40.00%) XML
3 4 (40.00%) MS Office
4 3 (30.00%) CSS
4 3 (30.00%) SOAP
4 3 (30.00%) Web Services
4 3 (30.00%) HTML
4 3 (30.00%) JavaScript
4 3 (30.00%) Oracle
4 3 (30.00%) Windows
4 3 (30.00%) Thin Client
4 3 (30.00%) Microsoft
4 3 (30.00%) Active Directory
4 3 (30.00%) Citrix
4 3 (30.00%) LDAP
4 3 (30.00%) DHCP
4 3 (30.00%) TCP/IP
4 3 (30.00%) VPN
4 3 (30.00%) DNS
4 3 (30.00%) SSL
4 3 (30.00%) Telecoms
4 3 (30.00%) Workflow
4 3 (30.00%) VMware
4 3 (30.00%) AppSense
4 3 (30.00%) Change Management
4 3 (30.00%) Asset Management
4 3 (30.00%) Knowledge Management
4 3 (30.00%) Ajax
4 3 (30.00%) Incident Management

Service Management
Top Related IT Skills in Cheltenham by Category

For the 6 months to 24 July 2014, IT contractor jobs across the Cheltenham region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (10.00%) SharePoint
Applications
1 4 (40.00%) MS Office
2 2 (20.00%) MS Excel
3 1 (10.00%) MS Project
3 1 (10.00%) MS Visio
Business Applications
1 2 (20.00%) Oracle 11i
Cloud Services
1 3 (30.00%) SaaS
Communications & Networking
1 3 (30.00%) LDAP
1 3 (30.00%) DHCP
1 3 (30.00%) TCP/IP
1 3 (30.00%) VPN
1 3 (30.00%) DNS
1 3 (30.00%) SSL
Database & Business Intelligence
1 2 (20.00%) Oracle Database
1 2 (20.00%) Oracle9i Database
2 1 (10.00%) SQL Server
2 1 (10.00%) Relational Database
General
1 3 (30.00%) Telecoms
Job Titles
1 5 (50.00%) Analyst
2 3 (30.00%) Consultant
2 3 (30.00%) ServiceNow Consultant
3 2 (20.00%) Oracle DBA
3 2 (20.00%) DBA
4 1 (10.00%) Senior Consultant
4 1 (10.00%) Support Analyst
4 1 (10.00%) Database Analyst
4 1 (10.00%) Applications Support
4 1 (10.00%) Service Manager
4 1 (10.00%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 4 (40.00%) XML
2 3 (30.00%) CSS
2 3 (30.00%) SOAP
2 3 (30.00%) Web Services
2 3 (30.00%) HTML
2 3 (30.00%) Ajax
2 3 (30.00%) Application Packaging
3 1 (10.00%) JDBC
Miscellaneous
1 3 (30.00%) Thin Client
1 3 (30.00%) Fat Client
1 3 (30.00%) CMDB
Operating Systems
1 3 (30.00%) Windows
1 3 (30.00%) Windows 7
2 2 (20.00%) UNIX
Processes & Methodologies
1 9 (90.00%) ITSM
2 6 (60.00%) ITIL
3 3 (30.00%) Workflow
3 3 (30.00%) Change Management
3 3 (30.00%) Asset Management
3 3 (30.00%) Knowledge Management
3 3 (30.00%) Incident Management
3 3 (30.00%) Problem Management
3 3 (30.00%) Release Management
3 3 (30.00%) Mobile Device Management
4 2 (20.00%) Performance Monitoring
4 2 (20.00%) ITIL V3
4 2 (20.00%) Database Security
4 2 (20.00%) Performance Management
5 1 (10.00%) PRINCE
5 1 (10.00%) Project Management
5 1 (10.00%) Service Delivery
Programming Languages
1 3 (30.00%) JavaScript
2 2 (20.00%) C
Qualifications
1 2 (20.00%) Degree
1 2 (20.00%) Microsoft Certification
1 2 (20.00%) OCP
1 2 (20.00%) Oracle Certification
1 2 (20.00%) MCSE
1 2 (20.00%) MCSA
1 2 (20.00%) Security Cleared
2 1 (10.00%) SC Cleared
2 1 (10.00%) DV Cleared
Quality Assurance & Compliance
1 2 (20.00%) Sarbanes-Oxley
1 2 (20.00%) SLA
System Software
1 3 (30.00%) Active Directory
1 3 (30.00%) VMware Infrastructure
2 2 (20.00%) Oracle RAC
Systems Management
1 3 (30.00%) SCCM
2 2 (20.00%) Data Guard
Vendors
1 3 (30.00%) Oracle
1 3 (30.00%) Microsoft
1 3 (30.00%) Citrix
1 3 (30.00%) VMware
1 3 (30.00%) AppSense
1 3 (30.00%) ServiceNow