The first table below looks at the demand for Service Management skills in IT contracts advertised for the Cheltenham region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Cheltenham region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 14 9 54
Rank change year-on-year
-5 +45
Contract jobs citing Service Management 9 8 2
As % of all contract IT jobs located in Cheltenham 7.76% 11.11% 0.58%
As % of the Processes & Methodologies category 14.06% 13.56% 0.66%
Number of daily rates quoted 3 6 1
Average daily rate £375 £356 £413
Average daily rate % change year-on-year
+5.33% -13.69%
UK excluding London average daily rate £354 £365 £350
% change year-on-year
-3.15% +4.28%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £20.02 £16.00 £16.50
% change year-on-year
+25.09% -3.03%
Processes & Methodologies Category
Cheltenham
Contract IT job ads with a match in the
Processes & Methodologies category
64 59 303
As % of all contract IT jobs located in Cheltenham 55.17% 81.94% 88.08%
Number of daily rates quoted 24 39 152
Average daily rate £425 £325 £425
Average daily rate % change year-on-year
+30.76% -23.52%
90% offered a daily rate of more than £325 £300 £300
10% offered a daily rate of more than £500 £450 £500
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 14 3 27
Average hourly rate £40.00 £42.50 £25.00
Average hourly rate % change year-on-year
-5.88% +70.00%
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Service Management
Gloucestershire

Service Management
Jobs Demand Trend in Cheltenham

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Cheltenham region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cheltenham

Service Management
Daily Rate Trend in Cheltenham

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Cheltenham region.

Service Management Daily Rate Trend in Cheltenham

Service Management
Daily Rate Histogram in Cheltenham

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Cheltenham region over the 3 months to 18 April 2014.

Service Management Daily Rate Histogram in Cheltenham

Service Management
Hourly Rate Trend in Cheltenham

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Cheltenham region.

Service Management Hourly Rate Trend in Cheltenham

Service Management
Top 30 Related IT Skills in Cheltenham

For the 6 months to 18 April 2014, IT contractor jobs across the Cheltenham region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 11 (91.67%) ITSM
2 8 (66.67%) ITIL
3 5 (41.67%) Problem Management
3 5 (41.67%) Release Management
3 5 (41.67%) CMDB
4 4 (33.33%) Degree
4 4 (33.33%) XML
4 4 (33.33%) Windows
4 4 (33.33%) MS Office
4 4 (33.33%) Microsoft
5 3 (25.00%) Active Directory
5 3 (25.00%) Citrix
5 3 (25.00%) LDAP
5 3 (25.00%) DHCP
5 3 (25.00%) TCP/IP
5 3 (25.00%) VPN
5 3 (25.00%) DNS
5 3 (25.00%) SSL
5 3 (25.00%) CSS
5 3 (25.00%) SOAP
5 3 (25.00%) Web Services
5 3 (25.00%) HTML
5 3 (25.00%) JavaScript
5 3 (25.00%) Oracle
5 3 (25.00%) Change Management
5 3 (25.00%) Incident Management
5 3 (25.00%) Asset Management
5 3 (25.00%) Knowledge Management
5 3 (25.00%) Ajax
5 3 (25.00%) Application Packaging

Service Management
Top Related IT Skills in Cheltenham by Category

For the 6 months to 18 April 2014, IT contractor jobs across the Cheltenham region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (8.33%) SharePoint
Applications
1 4 (33.33%) MS Office
2 2 (16.67%) MS Excel
Business Applications
1 2 (16.67%) Oracle 11i
Cloud Services
1 3 (25.00%) SaaS
Communications & Networking
1 3 (25.00%) LDAP
1 3 (25.00%) DHCP
1 3 (25.00%) TCP/IP
1 3 (25.00%) VPN
1 3 (25.00%) DNS
1 3 (25.00%) SSL
Database & Business Intelligence
1 2 (16.67%) Oracle Database
1 2 (16.67%) Oracle9i Database
2 1 (8.33%) SQL Server
2 1 (8.33%) Relational Database
General
1 3 (25.00%) Telecoms
2 1 (8.33%) Finance
Job Titles
1 5 (41.67%) Analyst
2 3 (25.00%) Consultant
2 3 (25.00%) ServiceNow Consultant
3 2 (16.67%) Oracle DBA
3 2 (16.67%) Release Manager
3 2 (16.67%) DBA
4 1 (8.33%) Deskside Support
4 1 (8.33%) Senior Consultant
4 1 (8.33%) Support Analyst
4 1 (8.33%) Database Analyst
4 1 (8.33%) Support Engineer
4 1 (8.33%) Applications Support
4 1 (8.33%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 4 (33.33%) XML
2 3 (25.00%) CSS
2 3 (25.00%) SOAP
2 3 (25.00%) Web Services
2 3 (25.00%) HTML
2 3 (25.00%) Ajax
2 3 (25.00%) Application Packaging
3 1 (8.33%) JDBC
Miscellaneous
1 5 (41.67%) CMDB
2 3 (25.00%) Fat Client
2 3 (25.00%) Thin Client
3 1 (8.33%) PDA
Operating Systems
1 4 (33.33%) Windows
2 3 (25.00%) Windows 7
3 2 (16.67%) UNIX
4 1 (8.33%) Windows XP
4 1 (8.33%) Windows Vista
Processes & Methodologies
1 11 (91.67%) ITSM
2 8 (66.67%) ITIL
3 5 (41.67%) Problem Management
3 5 (41.67%) Release Management
4 3 (25.00%) Change Management
4 3 (25.00%) Incident Management
4 3 (25.00%) Asset Management
4 3 (25.00%) Knowledge Management
4 3 (25.00%) Workflow
4 3 (25.00%) Mobile Device Management
5 2 (16.67%) Performance Monitoring
5 2 (16.67%) Database Security
5 2 (16.67%) Performance Management
6 1 (8.33%) ITIL V3
Programming Languages
1 3 (25.00%) JavaScript
2 2 (16.67%) C
Qualifications
1 4 (33.33%) Degree
2 3 (25.00%) Security Cleared
3 2 (16.67%) DV Cleared
3 2 (16.67%) MCSE
3 2 (16.67%) MCSA
3 2 (16.67%) Microsoft Certification
3 2 (16.67%) OCP
3 2 (16.67%) Oracle Certification
4 1 (8.33%) SC Cleared
Quality Assurance & Compliance
1 2 (16.67%) Sarbanes-Oxley
1 2 (16.67%) SLA
System Software
1 3 (25.00%) Active Directory
1 3 (25.00%) VMware Infrastructure
2 2 (16.67%) Oracle RAC
Systems Management
1 3 (25.00%) SCCM
2 2 (16.67%) Data Guard
Vendors
1 4 (33.33%) Microsoft
2 3 (25.00%) Citrix
2 3 (25.00%) Oracle
2 3 (25.00%) VMware
2 3 (25.00%) AppSense
2 3 (25.00%) ServiceNow
3 1 (8.33%) HP
3 1 (8.33%) Compaq