The table below looks at the statistics for Service Management skills in IT contracts advertised for the Cheltenham region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 21 - 17
Rank change year-on-year
- 0
Contract jobs citing Service Management 1 0 1
As % of all contract IT jobs located in Cheltenham 0.88% - 1.09%
As % of the Processes & Methodologies category 1.27% - 1.61%
Number of daily rates quoted 1 0 1
Average daily rate
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£400 - £325
UK excluding London average daily rate £354 £350 £360
% change year-on-year
+1.07% -2.77%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £14.00 £13.35 £16.00
% change year-on-year
+4.86% -16.56%
Service Management
Gloucestershire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Cheltenham region.

Processes & Methodologies Category
Cheltenham
Contract IT job ads with a match in the
Processes & Methodologies category
79 43 62
As % of all contract IT jobs located in Cheltenham 69.91% 57.33% 67.39%
Number of daily rates quoted 46 27 25
Average daily rate £400 £363 £425
Average daily rate % change year-on-year
+10.34% -14.70%
90% offered a daily rate of more than £263 £275 £325
10% offered a daily rate of more than £510 £400 £465
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 10 2 8
Average hourly rate £40.00 £14.38 £37.00
Average hourly rate % change year-on-year
+178.26% -61.14%
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

Service Management
Jobs Demand Trend in Cheltenham

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Cheltenham region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cheltenham

Service Management
Daily Rate Trend in Cheltenham

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Cheltenham region.

Service Management Daily Rate Trend in Cheltenham

Service Management
Hourly Rate Trend in Cheltenham

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Cheltenham region.

Service Management Hourly Rate Trend in Cheltenham

Service Management
Top 30 Related IT Skills in Cheltenham

For the 6 months to 22 August 2014, IT contractor jobs across the Cheltenham region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 2 (66.67%) SLA
1 2 (66.67%) ITSM
1 2 (66.67%) XML
1 2 (66.67%) ITIL
1 2 (66.67%) ITIL V3
1 2 (66.67%) Security Cleared
2 1 (33.33%) SaaS
2 1 (33.33%) ServiceNow
2 1 (33.33%) Relational Database
2 1 (33.33%) LDAP
2 1 (33.33%) SharePoint
2 1 (33.33%) MS Visio
2 1 (33.33%) VPN
2 1 (33.33%) SSL
2 1 (33.33%) Workflow
2 1 (33.33%) Asset Management
2 1 (33.33%) Knowledge Management
2 1 (33.33%) Ajax
2 1 (33.33%) Incident Management
2 1 (33.33%) CMDB
2 1 (33.33%) Problem Management
2 1 (33.33%) Release Management
2 1 (33.33%) SC Cleared
2 1 (33.33%) DV Cleared
2 1 (33.33%) PRINCE
2 1 (33.33%) Project Management
2 1 (33.33%) Service Delivery
2 1 (33.33%) Change Management
2 1 (33.33%) HTML
2 1 (33.33%) JavaScript

Service Management
Top Related IT Skills in Cheltenham by Category

For the 6 months to 22 August 2014, IT contractor jobs across the Cheltenham region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (33.33%) SharePoint
Applications
1 1 (33.33%) MS Visio
1 1 (33.33%) MS Project
1 1 (33.33%) MS Office
Cloud Services
1 1 (33.33%) SaaS
Communications & Networking
1 1 (33.33%) LDAP
1 1 (33.33%) VPN
1 1 (33.33%) SSL
Database & Business Intelligence
1 1 (33.33%) Relational Database
1 1 (33.33%) SQL Server
Job Titles
1 1 (33.33%) ServiceNow Consultant
1 1 (33.33%) Service Manager
1 1 (33.33%) Applications Support Analyst
1 1 (33.33%) Analyst
1 1 (33.33%) Senior Consultant
1 1 (33.33%) Consultant
1 1 (33.33%) Support Analyst
1 1 (33.33%) Applications Support
Libraries, Frameworks & Software Standards
1 2 (66.67%) XML
2 1 (33.33%) Ajax
2 1 (33.33%) HTML
2 1 (33.33%) CSS
2 1 (33.33%) JDBC
2 1 (33.33%) SOAP
2 1 (33.33%) Web Services
Miscellaneous
1 1 (33.33%) CMDB
Processes & Methodologies
1 2 (66.67%) ITSM
1 2 (66.67%) ITIL
1 2 (66.67%) ITIL V3
2 1 (33.33%) Workflow
2 1 (33.33%) Asset Management
2 1 (33.33%) Knowledge Management
2 1 (33.33%) Incident Management
2 1 (33.33%) Problem Management
2 1 (33.33%) Release Management
2 1 (33.33%) PRINCE
2 1 (33.33%) Project Management
2 1 (33.33%) Service Delivery
2 1 (33.33%) Change Management
Programming Languages
1 1 (33.33%) JavaScript
Qualifications
1 2 (66.67%) Security Cleared
2 1 (33.33%) SC Cleared
2 1 (33.33%) DV Cleared
Quality Assurance & Compliance
1 2 (66.67%) SLA
Vendors
1 1 (33.33%) ServiceNow
1 1 (33.33%) Oracle