The table below looks at the statistics for Service Management skills in IT jobs advertised for the Cheltenham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 49 60 40
Rank change year-on-year
+11 -20
Permanent jobs citing Service Management 8 1 5
As % of all permanent IT jobs located in Cheltenham 2.02% 0.32% 2.30%
As % of the Processes & Methodologies category 2.42% 0.37% 3.14%
Number of salaries quoted 8 1 4
Average salary £34,500 £22,500 £54,500
Average salary % change year-on-year
+53.33% -58.71%
90% offered a salary of more than £28,950 £22,500 £35,750
10% offered a salary of more than £58,000 £22,500 £71,500
UK excluding London average salary £45,000 £45,000 £45,000
Service Management
Gloucestershire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cheltenham region.

Processes & Methodologies Category
Cheltenham
Permanent IT job ads with a match in the
Processes & Methodologies category
330 270 159
As % of all permanent IT jobs located in Cheltenham 83.12% 85.44% 73.27%
Number of salaries quoted 273 237 151
Average salary £41,500 £40,000 £37,500
Average salary % change year-on-year
+3.75% +6.66%
90% offered a salary of more than £30,000 £27,500 £28,500
10% offered a salary of more than £60,000 £49,430 £51,900
UK excluding London average salary £43,500 £42,500 £40,000
% change year-on-year
+2.35% +6.25%

Service Management
Jobs Demand Trend in Cheltenham

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Cheltenham region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cheltenham

Service Management
Salary Trend in Cheltenham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cheltenham region.

Service Management Salary Trend in Cheltenham

Service Management
Salary Histogram in Cheltenham

This chart provides a salary histogram for IT jobs citing Service Management across the Cheltenham region over the 3 months to 30 March 2015.

Service Management Salary Histogram in Cheltenham

Service Management
Top 30 Related IT Skills in Cheltenham

For the 6 months to 30 March 2015, IT jobs across the Cheltenham region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 11 (84.62%) ITIL
2 10 (76.92%) Microsoft
3 9 (69.23%) MS Office
4 8 (61.54%) Citrix
5 7 (53.85%) MS Excel
5 7 (53.85%) LAN
5 7 (53.85%) VMware
6 6 (46.15%) Windows
6 6 (46.15%) Active Directory
6 6 (46.15%) SCCM
7 5 (38.46%) Windows Server 2008
7 5 (38.46%) Windows Server 2012
7 5 (38.46%) Analytical Skills
7 5 (38.46%) DHCP
7 5 (38.46%) TCP/IP
7 5 (38.46%) DNS
7 5 (38.46%) Finance
8 4 (30.77%) Dynamics AX
8 4 (30.77%) Change Management
8 4 (30.77%) ERP
8 4 (30.77%) Lync
9 3 (23.08%) Exchange Server 2010
9 3 (23.08%) Time Management
9 3 (23.08%) Cisco
9 3 (23.08%) MS Exchange
9 3 (23.08%) Linux
10 2 (15.38%) SAP
10 2 (15.38%) UNIX
10 2 (15.38%) Java
10 2 (15.38%) .NET

Service Management
Top Related IT Skills in Cheltenham by Category

For the 6 months to 30 March 2015, IT jobs across the Cheltenham region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (30.77%) Lync
2 3 (23.08%) Exchange Server 2010
2 3 (23.08%) MS Exchange
3 1 (7.69%) SharePoint 2010
3 1 (7.69%) OpenStack
3 1 (7.69%) SharePoint
Applications
1 9 (69.23%) MS Office
2 7 (53.85%) MS Excel
3 2 (15.38%) MS Visio
Business Applications
1 4 (30.77%) Dynamics AX
Cloud Services
1 1 (7.69%) Office 365
Communications & Networking
1 7 (53.85%) LAN
2 5 (38.46%) DHCP
2 5 (38.46%) TCP/IP
2 5 (38.46%) DNS
3 2 (15.38%) MPLS
3 2 (15.38%) BGP
3 2 (15.38%) EIGRP
3 2 (15.38%) Firewall
3 2 (15.38%) Cisco ASA
Database & Business Intelligence
1 1 (7.69%) SQL Server
General
1 5 (38.46%) Finance
2 1 (7.69%) Retail
Job Titles
1 9 (69.23%) Analyst
2 7 (53.85%) Support Analyst
3 4 (30.77%) Infrastructure Analyst
3 4 (30.77%) Infrastructure Support Analyst
4 2 (15.38%) 2nd Line Support
4 2 (15.38%) Senior Network Analyst
4 2 (15.38%) Software Support Analyst
4 2 (15.38%) Senior Analyst
4 2 (15.38%) Network Analyst
5 1 (7.69%) Infrastructure Engineer
5 1 (7.69%) Services Delivery Manager
5 1 (7.69%) Service Manager
5 1 (7.69%) IT Administrator
5 1 (7.69%) Applications Support
5 1 (7.69%) 3rd Line Support
5 1 (7.69%) Systems Administrator
5 1 (7.69%) Solutions Architect
5 1 (7.69%) 2nd Line Support Analyst
5 1 (7.69%) Architect
5 1 (7.69%) Administrator
Libraries, Frameworks & Software Standards
1 2 (15.38%) .NET
2 1 (7.69%) CGI
Miscellaneous
1 5 (38.46%) Analytical Skills
2 1 (7.69%) GIS
Operating Systems
1 6 (46.15%) Windows
2 5 (38.46%) Windows Server 2008
2 5 (38.46%) Windows Server 2012
3 3 (23.08%) Linux
4 2 (15.38%) UNIX
5 1 (7.69%) Red Hat Enterprise Linux
Processes & Methodologies
1 11 (84.62%) ITIL
2 4 (30.77%) ERP
2 4 (30.77%) Change Management
3 3 (23.08%) Time Management
4 2 (15.38%) Root Cause Analysis
4 2 (15.38%) Resource Management
4 2 (15.38%) Project Management
4 2 (15.38%) ITSM
5 1 (7.69%) Migration
5 1 (7.69%) Technical Architecture
5 1 (7.69%) Business Development
5 1 (7.69%) Service Delivery
5 1 (7.69%) Configuration Management
5 1 (7.69%) Problem Management
5 1 (7.69%) Disaster Recovery
5 1 (7.69%) Customer Engagement
Programming Languages
1 2 (15.38%) Java
2 1 (7.69%) SQL
Qualifications
1 2 (15.38%) CCNA
1 2 (15.38%) Cisco Certification
1 2 (15.38%) SC Cleared
1 2 (15.38%) Security Cleared
2 1 (7.69%) MCSA
2 1 (7.69%) DV Cleared
2 1 (7.69%) Microsoft Certification
2 1 (7.69%) ITIL Certification
2 1 (7.69%) VMware Certified Professional (VCP)
2 1 (7.69%) MCITP
Quality Assurance & Compliance
1 2 (15.38%) SLA
System Software
1 6 (46.15%) Active Directory
2 2 (15.38%) VMware Infrastructure
3 1 (7.69%) XenApp
3 1 (7.69%) XenDesktop
3 1 (7.69%) Terminal Services
Systems Management
1 6 (46.15%) SCCM
Vendors
1 10 (76.92%) Microsoft
2 8 (61.54%) Citrix
3 7 (53.85%) VMware
4 3 (23.08%) Cisco
5 2 (15.38%) SAP
5 2 (15.38%) Juniper
5 2 (15.38%) Nokia
5 2 (15.38%) JD Edwards
5 2 (15.38%) CheckPoint
6 1 (7.69%) Computacenter
6 1 (7.69%) Red Hat
6 1 (7.69%) HP
6 1 (7.69%) Dell