The table below looks at the statistics for Service Management skills in IT jobs advertised for the Cheltenham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 42 - 35
Rank change year-on-year
- 0
Permanent jobs citing Service Management 7 0 11
As % of all permanent IT jobs located in Cheltenham 2.53% - 3.40%
As % of the Processes & Methodologies category 3.57% - 4.93%
Number of salaries quoted 4 0 9
Average salary £35,500 - £40,000
UK excluding London average salary £42,500 £44,000 £42,000
% change year-on-year
-3.40% +4.76%
Service Management
Gloucestershire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cheltenham region.

Processes & Methodologies Category
Cheltenham
Permanent IT job ads with a match in the
Processes & Methodologies category
196 151 223
As % of all permanent IT jobs located in Cheltenham 70.76% 79.06% 68.83%
Number of salaries quoted 166 137 197
Average salary £40,000 £37,500 £40,000
Average salary % change year-on-year
+6.66% -6.25%
90% offered a salary of more than £28,000 £27,500 £25,000
10% offered a salary of more than £55,000 £45,000 £50,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend in Cheltenham

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Cheltenham region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cheltenham

Service Management
Salary Trend in Cheltenham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cheltenham region.

Service Management Salary Trend in Cheltenham

Service Management
Top 30 Related IT Skills in Cheltenham

For the 6 months to 29 August 2014, IT jobs across the Cheltenham region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 7 (77.78%) ITIL
2 6 (66.67%) Finance
3 4 (44.44%) Change Management
3 4 (44.44%) Project Management
4 3 (33.33%) HP
4 3 (33.33%) Windows
4 3 (33.33%) DV Cleared
4 3 (33.33%) Security Cleared
4 3 (33.33%) Service Delivery
5 2 (22.22%) Windows 7
5 2 (22.22%) Root Cause Analysis
5 2 (22.22%) Cisco ASA
5 2 (22.22%) Problem Management
5 2 (22.22%) Requirements Management
5 2 (22.22%) Firewall
5 2 (22.22%) ITSM
5 2 (22.22%) Windows XP
5 2 (22.22%) LAN
5 2 (22.22%) SLA
5 2 (22.22%) Cisco
5 2 (22.22%) Cisco Certification
5 2 (22.22%) MS Office
5 2 (22.22%) CCNA
5 2 (22.22%) CheckPoint
5 2 (22.22%) Juniper
5 2 (22.22%) Nokia
5 2 (22.22%) MPLS
5 2 (22.22%) BGP
5 2 (22.22%) Configuration Management
5 2 (22.22%) EIGRP

Service Management
Top Related IT Skills in Cheltenham by Category

For the 6 months to 29 August 2014, IT jobs across the Cheltenham region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications
1 2 (22.22%) MS Office
Communications & Networking
1 2 (22.22%) MPLS
1 2 (22.22%) BGP
1 2 (22.22%) EIGRP
1 2 (22.22%) Firewall
1 2 (22.22%) Cisco ASA
1 2 (22.22%) LAN
2 1 (11.11%) SAN
General
1 6 (66.67%) Finance
Job Titles
1 4 (44.44%) Analyst
2 2 (22.22%) Support Analyst
2 2 (22.22%) 2nd Line Support
2 2 (22.22%) Network Analyst
2 2 (22.22%) Services Delivery Manager
2 2 (22.22%) Service Manager
2 2 (22.22%) Desktop Support Analyst
2 2 (22.22%) Delivery Manager
2 2 (22.22%) Desktop Analyst
2 2 (22.22%) IT Services Delivery Manager
2 2 (22.22%) Desktop Support
2 2 (22.22%) IT Services Manager
3 1 (11.11%) Linux Administrator
3 1 (11.11%) Cisco Network Analyst
3 1 (11.11%) Senior Network Analyst
3 1 (11.11%) Administrator
3 1 (11.11%) Senior Analyst
Miscellaneous
1 1 (11.11%) Statistics
Operating Systems
1 3 (33.33%) Windows
2 2 (22.22%) Windows 7
2 2 (22.22%) Windows XP
3 1 (11.11%) Windows Server 2003
3 1 (11.11%) Windows Server 2008
3 1 (11.11%) Red Hat Enterprise Linux
3 1 (11.11%) UNIX
3 1 (11.11%) HPUX
3 1 (11.11%) Linux
Processes & Methodologies
1 7 (77.78%) ITIL
2 4 (44.44%) Project Management
2 4 (44.44%) Change Management
3 3 (33.33%) Service Delivery
4 2 (22.22%) Configuration Management
4 2 (22.22%) ITSM
4 2 (22.22%) Requirements Management
4 2 (22.22%) Problem Management
4 2 (22.22%) Root Cause Analysis
5 1 (11.11%) Disaster Recovery
5 1 (11.11%) Risk Analysis
5 1 (11.11%) Information Assurance
Qualifications
1 3 (33.33%) DV Cleared
1 3 (33.33%) Security Cleared
2 2 (22.22%) CCNA
2 2 (22.22%) Cisco Certification
3 1 (11.11%) Microsoft Certification
3 1 (11.11%) RHCE
3 1 (11.11%) LPIC
3 1 (11.11%) MCITP
3 1 (11.11%) MCP
3 1 (11.11%) MCSE
Quality Assurance & Compliance
1 2 (22.22%) SLA
System Software
1 1 (11.11%) Microsoft Virtual Server
1 1 (11.11%) VMware Infrastructure
1 1 (11.11%) Hyper-V
Vendors
1 3 (33.33%) HP
2 2 (22.22%) Juniper
2 2 (22.22%) Nokia
2 2 (22.22%) Cisco
2 2 (22.22%) CheckPoint
3 1 (11.11%) VMware
3 1 (11.11%) IBM
3 1 (11.11%) Red Hat
Cheltenham
Capita - ITIN
Salary: £40000.00 - £60000.00 per annum + bnfits
Posted: 2 days ago