The table below looks at the statistics for Service Management skills in IT jobs advertised for the Cheltenham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 50 42 33
Rank change year-on-year
-8 -9
Permanent jobs citing Service Management 3 7 5
As % of all permanent IT jobs located in Cheltenham 1.02% 2.36% 2.40%
As % of the Processes & Methodologies category 1.18% 3.24% 3.13%
Number of salaries quoted 3 4 5
Average salary £70,000 £40,500 £71,500
Average salary % change year-on-year
+72.83% -43.35%
UK excluding London average salary £45,000 £43,500 £42,500
% change year-on-year
+3.44% +2.35%
Service Management
Gloucestershire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cheltenham region.

Processes & Methodologies Category
Cheltenham
Permanent IT job ads with a match in the
Processes & Methodologies category
254 216 160
As % of all permanent IT jobs located in Cheltenham 86.39% 72.73% 76.92%
Number of salaries quoted 236 181 148
Average salary £45,000 £40,000 £39,000
Average salary % change year-on-year
+12.50% +2.56%
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £61,500 £55,000 £54,000
UK excluding London average salary £45,000 £42,500 £40,995
% change year-on-year
+5.88% +3.67%

Service Management
Jobs Demand Trend in Cheltenham

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Cheltenham region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cheltenham

Service Management
Salary Trend in Cheltenham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cheltenham region.

Service Management Salary Trend in Cheltenham

Service Management
Salary Histogram in Cheltenham

This chart provides a salary histogram for IT jobs citing Service Management across the Cheltenham region over the 3 months to 31 July 2015.

Service Management Salary Histogram in Cheltenham

Service Management
Top 30 Related IT Skills in Cheltenham

For the 6 months to 31 July 2015, IT jobs across the Cheltenham region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 7 (70.00%) ITIL
1 7 (70.00%) Microsoft
2 5 (50.00%) Change Management
2 5 (50.00%) Finance
3 4 (40.00%) VMware
3 4 (40.00%) Cisco
3 4 (40.00%) Linux
4 3 (30.00%) LAN
4 3 (30.00%) MS Office
4 3 (30.00%) Windows
4 3 (30.00%) Active Directory
4 3 (30.00%) Project Management
4 3 (30.00%) ITSM
4 3 (30.00%) SC Cleared
4 3 (30.00%) Security Cleared
4 3 (30.00%) Analytical Skills
5 2 (20.00%) OpenStack
5 2 (20.00%) Service Delivery
5 2 (20.00%) DV Cleared
5 2 (20.00%) VMware Certified Professional (VCP)
5 2 (20.00%) Problem Management
5 2 (20.00%) SCCM
5 2 (20.00%) Red Hat Enterprise Linux
5 2 (20.00%) Cisco ASA
5 2 (20.00%) Root Cause Analysis
5 2 (20.00%) MCITP
5 2 (20.00%) CheckPoint
5 2 (20.00%) MPLS
5 2 (20.00%) BGP
5 2 (20.00%) Configuration Management

Service Management
Top Related IT Skills in Cheltenham by Category

For the 6 months to 31 July 2015, IT jobs across the Cheltenham region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (20.00%) OpenStack
2 1 (10.00%) SharePoint
2 1 (10.00%) SharePoint 2010
2 1 (10.00%) Lync
Applications
1 3 (30.00%) MS Office
2 2 (20.00%) MS Visio
3 1 (10.00%) MS Excel
Business Applications
1 1 (10.00%) Dynamics AX
Cloud Services
1 1 (10.00%) Office 365
Communications & Networking
1 3 (30.00%) LAN
2 2 (20.00%) MPLS
2 2 (20.00%) BGP
2 2 (20.00%) EIGRP
2 2 (20.00%) Firewall
2 2 (20.00%) Cisco ASA
3 1 (10.00%) DHCP
3 1 (10.00%) TCP/IP
3 1 (10.00%) DNS
3 1 (10.00%) Internet
Database & Business Intelligence
1 2 (20.00%) SQL Server
General
1 5 (50.00%) Finance
2 1 (10.00%) Retail
2 1 (10.00%) Telecoms
Job Titles
1 4 (40.00%) Analyst
2 2 (20.00%) Systems Administrator
2 2 (20.00%) Support Analyst
2 2 (20.00%) Administrator
2 2 (20.00%) Senior Analyst
2 2 (20.00%) Network Analyst
2 2 (20.00%) IT Administrator
2 2 (20.00%) Senior Network Analyst
3 1 (10.00%) Architect
3 1 (10.00%) Infrastructure Support Analyst
3 1 (10.00%) Delivery Manager
3 1 (10.00%) Services Delivery Manager
3 1 (10.00%) Service Manager
3 1 (10.00%) Applications Support
3 1 (10.00%) Infrastructure Analyst
3 1 (10.00%) Solutions Architect
Libraries, Frameworks & Software Standards
1 1 (10.00%) .NET
1 1 (10.00%) CGI
Miscellaneous
1 3 (30.00%) Analytical Skills
2 1 (10.00%) GIS
Operating Systems
1 4 (40.00%) Linux
2 3 (30.00%) Windows
3 2 (20.00%) UNIX
3 2 (20.00%) Red Hat Enterprise Linux
4 1 (10.00%) Windows Server 2012
4 1 (10.00%) Windows Server 2008
Processes & Methodologies
1 7 (70.00%) ITIL
2 5 (50.00%) Change Management
3 3 (30.00%) Project Management
3 3 (30.00%) ITSM
4 2 (20.00%) Problem Management
4 2 (20.00%) Root Cause Analysis
4 2 (20.00%) Disaster Recovery
4 2 (20.00%) Configuration Management
4 2 (20.00%) Service Delivery
5 1 (10.00%) Process Management
5 1 (10.00%) ERP
5 1 (10.00%) Six Sigma
5 1 (10.00%) Critical Success Factor
5 1 (10.00%) Customer Engagement
5 1 (10.00%) Continuous Improvement
5 1 (10.00%) Migration
5 1 (10.00%) Stakeholder Management
5 1 (10.00%) Enterprise Architecture
5 1 (10.00%) Technical Architecture
5 1 (10.00%) Business Development
Programming Languages
1 2 (20.00%) SQL
2 1 (10.00%) Java
Qualifications
1 3 (30.00%) SC Cleared
1 3 (30.00%) Security Cleared
2 2 (20.00%) DV Cleared
2 2 (20.00%) MCSA
2 2 (20.00%) CCNA
2 2 (20.00%) Cisco Certification
2 2 (20.00%) Microsoft Certification
2 2 (20.00%) ITIL Certification
2 2 (20.00%) VMware Certified Professional (VCP)
2 2 (20.00%) MCITP
Quality Assurance & Compliance
1 2 (20.00%) SLA
System Software
1 3 (30.00%) Active Directory
2 1 (10.00%) Terminal Services
2 1 (10.00%) VMware Infrastructure
2 1 (10.00%) XenApp
2 1 (10.00%) XenDesktop
Systems Management
1 2 (20.00%) SCCM
Vendors
1 7 (70.00%) Microsoft
2 4 (40.00%) Cisco
2 4 (40.00%) VMware
3 2 (20.00%) CheckPoint
3 2 (20.00%) HP
3 2 (20.00%) Citrix
3 2 (20.00%) Juniper
3 2 (20.00%) Nokia
3 2 (20.00%) Red Hat
4 1 (10.00%) JD Edwards
4 1 (10.00%) Dell
4 1 (10.00%) SAP
4 1 (10.00%) Computacenter