The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 172 191 206
Rank change year-on-year
+19 +15
Contract jobs requiring a 1st Line Support 25 26 22
As % of all contract IT jobs located in the City of London 0.43% 0.36% 0.28%
As % of the Job Titles category 0.46% 0.39% 0.30%
Number of daily rates quoted 19 2 5
Average daily rate
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£150 £184 £125
Average daily rate % change year-on-year
-18.36% +47.00%
UK excluding London average daily rate £113 £90 £110
% change year-on-year
+25.00% -18.18%
Number of hourly rates quoted 4 14 9
Average hourly rate £11.50 £13.97 £13.50
Average hourly rate % change year-on-year
-17.68% +3.48%
UK excluding London average hourly rate £11.50 £11.50 £12.00
% change year-on-year
- -4.16%
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5419 6628 7304
As % of all contract IT jobs located in the City of London 92.51% 92.32% 92.77%
Number of daily rates quoted 3970 4833 5221
Average daily rate £450 £450 £450
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 104 132 182
Average hourly rate £17.50 £19.50 £19.00
Average hourly rate % change year-on-year
-10.25% +2.63%
90% offered a hourly rate of more than £12.00 £11.50 £11.00
10% offered a hourly rate of more than £32.82 £28.50 £42.70
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

1st Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the City of London region.

1st Line Support Daily Rate Trend in the City of London

1st Line Support
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the City of London region over the 3 months to 23 September 2014.

1st Line Support Daily Rate Histogram in the City of London

1st Line Support
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the City of London region.

1st Line Support Hourly Rate Trend in the City of London

1st Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 23 September 2014, IT contractor jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 35 (70.00%) Windows
2 29 (58.00%) Active Directory
3 23 (46.00%) MS Office
4 19 (38.00%) Microsoft
4 19 (38.00%) Windows 7
5 12 (24.00%) MS Excel
5 12 (24.00%) MS Exchange
6 11 (22.00%) Finance
7 10 (20.00%) Windows XP
7 10 (20.00%) IBM Notes
7 10 (20.00%) Lotus
8 8 (16.00%) Banking
8 8 (16.00%) Blackberry
9 7 (14.00%) Cisco
9 7 (14.00%) Degree
10 6 (12.00%) Exchange Server 2010
10 6 (12.00%) Legal
11 5 (10.00%) Windows Server 2003
11 5 (10.00%) NHS
11 5 (10.00%) ITIL
11 5 (10.00%) Windows Server 2008
11 5 (10.00%) French Language
12 4 (8.00%) Investment Banking
12 4 (8.00%) MS PowerPoint
12 4 (8.00%) Security Cleared
13 3 (6.00%) Citrix
13 3 (6.00%) TCP/IP
13 3 (6.00%) VPN
13 3 (6.00%) DV Cleared
14 2 (4.00%) Veritas

1st Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 23 September 2014, IT contractor jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (24.00%) MS Exchange
2 10 (20.00%) IBM Notes
3 6 (12.00%) Exchange Server 2010
4 2 (4.00%) SharePoint
4 2 (4.00%) Exchange Server 2003
4 2 (4.00%) SharePoint 2010
Applications
1 23 (46.00%) MS Office
2 12 (24.00%) MS Excel
3 4 (8.00%) MS PowerPoint
4 1 (2.00%) Spreadsheet
Business Applications
1 1 (2.00%) Dynamics CRM
Cloud Services
1 1 (2.00%) Cloud Computing
1 1 (2.00%) Google Apps
Communications & Networking
1 3 (6.00%) TCP/IP
1 3 (6.00%) VPN
2 2 (4.00%) Firewall
2 2 (4.00%) IP Telephony
2 2 (4.00%) WAN
3 1 (2.00%) LAN
3 1 (2.00%) BIG-IP
3 1 (2.00%) Cisco IPT
3 1 (2.00%) Intranet
3 1 (2.00%) 3G
General
1 11 (22.00%) Finance
2 8 (16.00%) Banking
3 6 (12.00%) Legal
4 5 (10.00%) French Language
5 4 (8.00%) Investment Banking
6 2 (4.00%) Law
7 1 (2.00%) Advertising
7 1 (2.00%) Telecoms
7 1 (2.00%) Retail
7 1 (2.00%) German Language
7 1 (2.00%) Spanish Language
Miscellaneous
1 8 (16.00%) Blackberry
2 5 (10.00%) NHS
3 1 (2.00%) Thin Client
3 1 (2.00%) Handset
3 1 (2.00%) Computer Science
3 1 (2.00%) Fat Client
3 1 (2.00%) iPhone
3 1 (2.00%) HP StorageWorks
Operating Systems
1 35 (70.00%) Windows
2 19 (38.00%) Windows 7
3 10 (20.00%) Windows XP
4 5 (10.00%) Windows Server 2003
4 5 (10.00%) Windows Server 2008
5 2 (4.00%) Windows 2000
6 1 (2.00%) Windows 8
6 1 (2.00%) Android
6 1 (2.00%) Linux
Processes & Methodologies
1 5 (10.00%) ITIL
2 2 (4.00%) Network Management
3 1 (2.00%) Capacity Management
3 1 (2.00%) Performance Analysis
3 1 (2.00%) CRM
3 1 (2.00%) Service Management
3 1 (2.00%) Disaster Recovery
3 1 (2.00%) Migration
3 1 (2.00%) Document Management
3 1 (2.00%) Time Management
Programming Languages
1 2 (4.00%) SQL
Qualifications
1 7 (14.00%) Degree
2 4 (8.00%) Security Cleared
3 3 (6.00%) DV Cleared
4 2 (4.00%) SC Cleared
4 2 (4.00%) Microsoft Certification
4 2 (4.00%) ITIL Certification
5 1 (2.00%) MCP
5 1 (2.00%) MCSE
5 1 (2.00%) MCSA
5 1 (2.00%) CCNP
5 1 (2.00%) CCNA
5 1 (2.00%) Cisco Certification
Quality Assurance & Compliance
1 1 (2.00%) SLA
System Software
1 29 (58.00%) Active Directory
2 1 (2.00%) VMware ESX
Systems Management
1 2 (4.00%) NetBackup
2 1 (2.00%) Backup Exec
2 1 (2.00%) WSUS
Vendors
1 19 (38.00%) Microsoft
2 10 (20.00%) Lotus
3 7 (14.00%) Cisco
4 3 (6.00%) Citrix
5 2 (4.00%) Veritas
5 2 (4.00%) VMware
6 1 (2.00%) Google
6 1 (2.00%) F5
6 1 (2.00%) Siemens
6 1 (2.00%) HP
6 1 (2.00%) Dell
6 1 (2.00%) Apple
6 1 (2.00%) Sage
6 1 (2.00%) Symantec
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