The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
First Line Support
Rank 195 174 195
Rank change year-on-year
-21 +21
Contract jobs requiring a 1st Line Support 8 26 25
As % of all contract IT jobs located in the City of London 0.15% 0.45% 0.34%
As % of the Job Titles category 0.16% 0.48% 0.37%
Number of daily rates quoted 1 17 4
Average daily rate
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£110 £135 £130
Average daily rate % change year-on-year
-18.51% +3.84%
UK excluding London average daily rate £110 £110 £100
% change year-on-year
- +10.00%
Number of hourly rates quoted 4 5 10
Average hourly rate £12.23 £11.50 £20.00
Average hourly rate % change year-on-year
+6.34% -42.50%
90% offered a hourly rate of more than £11.00 £11.20 £13.97
10% offered a hourly rate of more than £14.19 £14.50 £20.15
UK excluding London average hourly rate £12.00 £11.69 £11.00
% change year-on-year
+2.67% +6.25%
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5044 5363 6721
As % of all contract IT jobs located in the City of London 93.08% 92.20% 92.73%
Number of daily rates quoted 3955 3878 4908
Average daily rate £451 £450 £450
Average daily rate % change year-on-year
+0.11% -
90% offered a daily rate of more than £285 £275 £277
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 75 91 148
Average hourly rate £15.75 £18.00 £19.50
Average hourly rate % change year-on-year
-12.50% -7.69%
90% offered a hourly rate of more than £10.88 £12.90 £13.50
10% offered a hourly rate of more than £39.05 £35.00 £34.25
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

1st Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the City of London region.

1st Line Support Daily Rate Trend in the City of London

1st Line Support
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the City of London region.

1st Line Support Hourly Rate Trend in the City of London

1st Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 31 August 2015, IT contractor jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 18 (69.23%) Windows
2 16 (61.54%) MS Office
3 15 (57.69%) Windows 7
4 12 (46.15%) Microsoft
4 12 (46.15%) Active Directory
5 9 (34.62%) MS Excel
5 9 (34.62%) Windows XP
6 8 (30.77%) MS Exchange
7 5 (19.23%) Windows 8
8 4 (15.38%) ITIL
8 4 (15.38%) SLA
8 4 (15.38%) Finance
9 3 (11.54%) Legal
9 3 (11.54%) Internet
9 3 (11.54%) Blackberry
9 3 (11.54%) Citrix
9 3 (11.54%) Video Conferencing
10 2 (7.69%) DV Cleared
10 2 (7.69%) Security Cleared
10 2 (7.69%) MS PowerPoint
10 2 (7.69%) Incident Management
10 2 (7.69%) PRINCE2 Practitioner
10 2 (7.69%) Cisco ASA
10 2 (7.69%) Android
10 2 (7.69%) Telecoms
10 2 (7.69%) Windows Server 2008
10 2 (7.69%) Cisco Certification
10 2 (7.69%) Microsoft Certification
10 2 (7.69%) Cisco
10 2 (7.69%) CCNA

1st Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 31 August 2015, IT contractor jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (30.77%) MS Exchange
2 1 (3.85%) Blackberry Enterprise Server
2 1 (3.85%) WorkSite
2 1 (3.85%) Exchange Server 2007
2 1 (3.85%) Exchange Server 2010
2 1 (3.85%) JBoss
2 1 (3.85%) SharePoint
Applications
1 16 (61.54%) MS Office
2 9 (34.62%) MS Excel
3 2 (7.69%) MS Visio
3 2 (7.69%) MS PowerPoint
3 2 (7.69%) MS Project
Communications & Networking
1 3 (11.54%) Internet
2 2 (7.69%) Firewall
2 2 (7.69%) Wi-Fi
2 2 (7.69%) Cisco ASA
2 2 (7.69%) VoIP
2 2 (7.69%) TCP/IP
3 1 (3.85%) VPN
3 1 (3.85%) DNS
3 1 (3.85%) LAN
3 1 (3.85%) PBX
3 1 (3.85%) WAN
3 1 (3.85%) SMTP
3 1 (3.85%) DHCP
3 1 (3.85%) Ethernet
3 1 (3.85%) SNMP
3 1 (3.85%) Spanning Tree
3 1 (3.85%) NX-OS
3 1 (3.85%) Wireless
3 1 (3.85%) VLAN
3 1 (3.85%) Cisco IPT
Database & Business Intelligence
1 1 (3.85%) SQL Server
General
1 4 (15.38%) Finance
2 3 (11.54%) Legal
3 2 (7.69%) Advertising
3 2 (7.69%) Telecoms
3 2 (7.69%) Marketing
4 1 (3.85%) Banking
4 1 (3.85%) Investment Banking
Miscellaneous
1 3 (11.54%) Blackberry
1 3 (11.54%) Video Conferencing
2 1 (3.85%) iPhone
Operating Systems
1 18 (69.23%) Windows
2 15 (57.69%) Windows 7
3 9 (34.62%) Windows XP
4 5 (19.23%) Windows 8
5 2 (7.69%) Android
5 2 (7.69%) Windows Server 2008
6 1 (3.85%) Windows Server 2012
6 1 (3.85%) Windows Server 2003
6 1 (3.85%) Windows Vista
6 1 (3.85%) Linux
Processes & Methodologies
1 4 (15.38%) ITIL
2 2 (7.69%) PRINCE2
2 2 (7.69%) Configuration Management
2 2 (7.69%) Incident Management
3 1 (3.85%) Problem Management
3 1 (3.85%) Network Management
3 1 (3.85%) Continuous Improvement
3 1 (3.85%) Security Patching
3 1 (3.85%) Service Management
3 1 (3.85%) Change Management
3 1 (3.85%) Asset Management
3 1 (3.85%) Business Intelligence
Programming Languages
1 1 (3.85%) Java
1 1 (3.85%) JavaScript
1 1 (3.85%) SQL
Qualifications
1 2 (7.69%) CCNA
1 2 (7.69%) Cisco Certification
1 2 (7.69%) Microsoft Certification
1 2 (7.69%) MCSE
1 2 (7.69%) PRINCE2 Practitioner
1 2 (7.69%) DV Cleared
1 2 (7.69%) Security Cleared
2 1 (3.85%) MCSA
2 1 (3.85%) MCTS
2 1 (3.85%) Degree
Quality Assurance & Compliance
1 4 (15.38%) SLA
System Software
1 12 (46.15%) Active Directory
2 1 (3.85%) VMware Infrastructure
Systems Management
1 1 (3.85%) SCCM
Vendors
1 12 (46.15%) Microsoft
2 3 (11.54%) Citrix
3 2 (7.69%) Cisco
3 2 (7.69%) Avaya
3 2 (7.69%) Remedy
4 1 (3.85%) VMware
4 1 (3.85%) Brocade
4 1 (3.85%) NetScout
4 1 (3.85%) LANDesk
4 1 (3.85%) Polycom
4 1 (3.85%) Aerohive Networks
4 1 (3.85%) Dell Compellent
4 1 (3.85%) CA
4 1 (3.85%) Nokia
4 1 (3.85%) Novell
4 1 (3.85%) Apple
4 1 (3.85%) CheckPoint
4 1 (3.85%) Salesforce.com
4 1 (3.85%) Reuters
4 1 (3.85%) Bloomberg