The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
First Line Support
Rank 189 193 230
Rank change year-on-year
+4 +37
Contract jobs requiring a 1st Line Support 21 19 21
As % of all contract IT jobs located in the City of London 0.310% 0.245% 0.210%
As % of the Job Titles category 0.335% 0.268% 0.229%
Number of daily rates quoted 4 4 5
Average daily rate £148 £138 £475
Average daily rate % change year-on-year
+7.27% -71.05%
90% offered a daily rate of more than £102 £115 £185
10% offered a daily rate of more than £199 £150 £500
UK excluding London average daily rate £120 £105 £94
% change year-on-year
+14.28% +12.29%
Number of hourly rates quoted 10 8 8
Average hourly rate £12.99 £11.38 £13.75
Average hourly rate % change year-on-year
+14.15% -17.27%
90% offered a hourly rate of more than £11.00 £10.85 £10.35
10% offered a hourly rate of more than £20.00 £14.70 £20.85
UK excluding London average hourly rate £11.50 £11.35 £11.31
% change year-on-year
+1.32% +0.39%
All Job Titles
City of London
Contract IT job ads with a match in the
Job Titles category
6270 7082 9182
As % of all contract IT jobs located in the City of London 92.48% 91.49% 91.72%
Number of daily rates quoted 4641 5158 6680
Average daily rate £450 £450 £500
Average daily rate % change year-on-year
- -10.00%
90% offered a daily rate of more than £285 £285 £315
10% offered a daily rate of more than £600 £625 £650
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 155 170 217
Average hourly rate £20.00 £20.00 £20.00
90% offered a hourly rate of more than £11.50 £12.15 £12.50
10% offered a hourly rate of more than £51.90 £41.85 £43.00
UK excluding London average hourly rate £17.50 £18.00 £19.94
% change year-on-year
-2.77% -9.72%
1st Line Support
London

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support across the City of London region as a proportion of the total demand within the Job Titles category.

City of London 1st Line Support Jobs Demand Trend

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the City of London region.

City of London 1st Line Support Daily Rate Trend

1st Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the City of London region over the 3 months to 19 June 2013.

City of London 1st Line Support Daily Rate Histogram

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the City of London region.

City of London 1st Line Support Hourly Rate Trend

1st Line Support
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT contractor jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 19 (65.52%) Active Directory
2 15 (51.72%) Windows
3 12 (41.38%) ITIL
4 11 (37.93%) Microsoft
4 11 (37.93%) Windows 7
5 10 (34.48%) MS Office
6 6 (20.69%) MS Excel
7 5 (17.24%) DNS
7 5 (17.24%) SLA
7 5 (17.24%) Blackberry
7 5 (17.24%) Citrix
7 5 (17.24%) Finance
8 4 (13.79%) MS PowerPoint
8 4 (13.79%) Mac OS
8 4 (13.79%) Apple
8 4 (13.79%) VPN
8 4 (13.79%) Cisco
8 4 (13.79%) MS Exchange
9 3 (10.34%) SharePoint
9 3 (10.34%) DHCP
9 3 (10.34%) HTTP
9 3 (10.34%) Service Desk Management
9 3 (10.34%) Service Management
9 3 (10.34%) Publishing
10 2 (6.897%) Financial Institution
10 2 (6.897%) Law
10 2 (6.897%) ITSM
10 2 (6.897%) Back Office
10 2 (6.897%) Workflow
10 2 (6.897%) Retail

1st Line Support
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT contractor jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (3.448%) COM
Application Platforms
1 4 (13.79%) MS Exchange
2 3 (10.34%) SharePoint
3 2 (6.897%) Exchange Server 2003
3 2 (6.897%) SharePoint 2010
4 1 (3.448%) Documentum
4 1 (3.448%) SAS
4 1 (3.448%) IBM Notes
4 1 (3.448%) Lync
4 1 (3.448%) WorkSite
4 1 (3.448%) Exchange Server 2007
Applications
1 10 (34.48%) MS Office
2 6 (20.69%) MS Excel
3 4 (13.79%) MS PowerPoint
Business Applications
1 1 (3.448%) SAP BPC
Communications & Networking
1 5 (17.24%) DNS
2 4 (13.79%) VPN
3 3 (10.34%) DHCP
3 3 (10.34%) HTTP
4 2 (6.897%) Cisco IOS
4 2 (6.897%) TCP/IP
4 2 (6.897%) VoIP
4 2 (6.897%) Internet
5 1 (3.448%) EIGRP
5 1 (3.448%) BGP
5 1 (3.448%) OSPF
5 1 (3.448%) WAN
5 1 (3.448%) Ethernet
5 1 (3.448%) RIP
5 1 (3.448%) ADSL
5 1 (3.448%) LAN
5 1 (3.448%) PBX
5 1 (3.448%) Firewall
Database & Business Intelligence
1 1 (3.448%) SAP BW
1 1 (3.448%) DataStage
1 1 (3.448%) SAP BI
1 1 (3.448%) BusinessObjects
1 1 (3.448%) Data Warehouse
1 1 (3.448%) Xcelsius
1 1 (3.448%) QlikView
General
1 5 (17.24%) Finance
2 3 (10.34%) Publishing
3 2 (6.897%) Financial Institution
3 2 (6.897%) Law
3 2 (6.897%) Back Office
3 2 (6.897%) Retail
4 1 (3.448%) French Language
4 1 (3.448%) Portuguese Language
4 1 (3.448%) Banking
Miscellaneous
1 5 (17.24%) Blackberry
2 2 (6.897%) iPad
2 2 (6.897%) SWIFT
3 1 (3.448%) EPoS
3 1 (3.448%) EFT
3 1 (3.448%) NHS
3 1 (3.448%) Fixed Income
Operating Systems
1 15 (51.72%) Windows
2 11 (37.93%) Windows 7
3 4 (13.79%) Mac OS
4 2 (6.897%) Apple iOS
4 2 (6.897%) Android
4 2 (6.897%) Windows XP
4 2 (6.897%) Mac OS X
5 1 (3.448%) Windows Server 2003
5 1 (3.448%) UNIX
5 1 (3.448%) Windows Server 2008
Processes & Methodologies
1 12 (41.38%) ITIL
2 3 (10.34%) Service Desk Management
2 3 (10.34%) Service Management
3 2 (6.897%) ITSM
3 2 (6.897%) Workflow
3 2 (6.897%) Incident Management
4 1 (3.448%) Business Intelligence
4 1 (3.448%) ETL
4 1 (3.448%) PRINCE2
4 1 (3.448%) Investment Management
4 1 (3.448%) Change Control
4 1 (3.448%) Document Management
4 1 (3.448%) Practice Management
Qualifications
1 1 (3.448%) Cisco Certification
1 1 (3.448%) Microsoft Certification
1 1 (3.448%) ITIL Certification
1 1 (3.448%) CCNA
1 1 (3.448%) Degree
Quality Assurance & Compliance
1 5 (17.24%) SLA
2 2 (6.897%) QA
System Software
1 19 (65.52%) Active Directory
Systems Management
1 1 (3.448%) SCCM
1 1 (3.448%) HP Data Protector
Vendors
1 11 (37.93%) Microsoft
2 5 (17.24%) Citrix
3 4 (13.79%) Apple
3 4 (13.79%) Cisco
4 2 (6.897%) Remedy
4 2 (6.897%) OpenLink
4 2 (6.897%) Juniper
5 1 (3.448%) CommVault
5 1 (3.448%) Hyperion
5 1 (3.448%) Informatica
5 1 (3.448%) MicroStrategy
5 1 (3.448%) Lotus
5 1 (3.448%) Interwoven
5 1 (3.448%) Avaya
5 1 (3.448%) CheckPoint
5 1 (3.448%) McAfee
5 1 (3.448%) Adobe
5 1 (3.448%) HP
5 1 (3.448%) Cognos
5 1 (3.448%) SAP
City of London
1st line support/ 2nd Line Support (Windows/ Microsoft)£120-£140 day (£17 an Hour)City of LondonMy client are recruiting for a Windows and Microsoft focused second line...
People Source Consulting
Rate: £110 - £140 per day
Posted: 18 June 2013
City, London
The likely second line support analyst will have the following skills: *A minimum of 2 years in a similar role *Good understanding MS Windows (XP & Windows 7) and...
People Source Consulting
Rate: £110 - £140 per day
Posted: 18 June 2013