The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 188 176 177
Rank change year-on-year
-12 +1
Contract jobs requiring a 1st Line Support 12 32 23
As % of all contract IT jobs located in the City of London 0.21% 0.47% 0.38%
As % of the Job Titles category 0.23% 0.50% 0.40%
Number of daily rates quoted 7 8 11
Average daily rate
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£145 £135 £120
Average daily rate % change year-on-year
+7.40% +12.50%
90% offered a daily rate of more than £114 £109 £105
10% offered a daily rate of more than £173 £169 £145
UK excluding London average daily rate £110 £83 £115
% change year-on-year
+33.33% -27.94%
Number of hourly rates quoted 2 16 6
Average hourly rate £17.00 £18.75 £14.00
Average hourly rate % change year-on-year
-9.33% +33.92%
90% offered a hourly rate of more than £16.20 £11.13 £11.00
10% offered a hourly rate of more than £17.80 £20.00 £15.00
UK excluding London average hourly rate £11.63 £11.50 £11.50
% change year-on-year
+1.08% -
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5236 6344 5698
As % of all contract IT jobs located in the City of London 92.80% 93.32% 92.95%
Number of daily rates quoted 4045 4617 4242
Average daily rate £445 £450 £450
Average daily rate % change year-on-year
-1.11% -
90% offered a daily rate of more than £270 £275 £275
10% offered a daily rate of more than £613 £625 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 93 114 148
Average hourly rate £17.25 £20.00 £19.50
Average hourly rate % change year-on-year
-13.75% +2.56%
90% offered a hourly rate of more than £11.59 £12.75 £12.50
10% offered a hourly rate of more than £22.78 £35.10 £49.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

1st Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the City of London region.

1st Line Support Daily Rate Trend in the City of London

1st Line Support
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the City of London region.

1st Line Support Hourly Rate Trend in the City of London

1st Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 19 December 2014, IT contractor jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 30 (78.95%) Windows
2 23 (60.53%) Microsoft
2 23 (60.53%) Active Directory
3 19 (50.00%) MS Office
4 16 (42.11%) Windows 7
5 12 (31.58%) Windows XP
6 10 (26.32%) MS Exchange
6 10 (26.32%) MS Excel
6 10 (26.32%) Finance
7 8 (21.05%) ITIL
8 7 (18.42%) Cisco
9 6 (15.79%) Blackberry
9 6 (15.79%) Legal
10 5 (13.16%) Banking
10 5 (13.16%) MS PowerPoint
10 5 (13.16%) French Language
10 5 (13.16%) VPN
10 5 (13.16%) LAN
11 4 (10.53%) IBM Notes
11 4 (10.53%) TCP/IP
11 4 (10.53%) Lotus
11 4 (10.53%) Investment Banking
11 4 (10.53%) IP Telephony
11 4 (10.53%) Windows Server 2008
12 3 (7.89%) Video Conferencing
12 3 (7.89%) Lync
12 3 (7.89%) Exchange Server 2010
12 3 (7.89%) Dodd-Frank
12 3 (7.89%) Incident Management
12 3 (7.89%) Cisco IPT

1st Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 19 December 2014, IT contractor jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (26.32%) MS Exchange
2 4 (10.53%) IBM Notes
3 3 (7.89%) Lync
3 3 (7.89%) Exchange Server 2010
4 2 (5.26%) Blackberry Enterprise Server
4 2 (5.26%) Exchange Server 2003
5 1 (2.63%) SharePoint 2010
5 1 (2.63%) SharePoint
Applications
1 19 (50.00%) MS Office
2 10 (26.32%) MS Excel
3 5 (13.16%) MS PowerPoint
4 1 (2.63%) Spreadsheet
Cloud Services
1 1 (2.63%) Google Apps
1 1 (2.63%) Cloud Computing
Communications & Networking
1 5 (13.16%) VPN
1 5 (13.16%) LAN
2 4 (10.53%) TCP/IP
2 4 (10.53%) IP Telephony
3 3 (7.89%) Cisco IPT
3 3 (7.89%) Wireless
4 2 (5.26%) Firewall
5 1 (2.63%) BIG-IP
5 1 (2.63%) WAN
General
1 10 (26.32%) Finance
2 6 (15.79%) Legal
3 5 (13.16%) Banking
3 5 (13.16%) French Language
4 4 (10.53%) Investment Banking
5 2 (5.26%) Law
6 1 (2.63%) German Language
6 1 (2.63%) Spanish Language
6 1 (2.63%) Telecoms
6 1 (2.63%) Advertising
Miscellaneous
1 6 (15.79%) Blackberry
2 3 (7.89%) Video Conferencing
3 2 (5.26%) iPhone
4 1 (2.63%) Management Information System
4 1 (2.63%) Handset
Operating Systems
1 30 (78.95%) Windows
2 16 (42.11%) Windows 7
3 12 (31.58%) Windows XP
4 4 (10.53%) Windows Server 2008
5 3 (7.89%) Windows Server 2003
6 1 (2.63%) Windows 8
6 1 (2.63%) Windows Mobile
6 1 (2.63%) Android
6 1 (2.63%) Windows Vista
6 1 (2.63%) UNIX
6 1 (2.63%) Linux
6 1 (2.63%) Windows 2000
Processes & Methodologies
1 8 (21.05%) ITIL
2 3 (7.89%) Incident Management
3 2 (5.26%) Service Management
3 2 (5.26%) Network Management
4 1 (2.63%) Capacity Management
4 1 (2.63%) Performance Analysis
4 1 (2.63%) Asset Management
4 1 (2.63%) Document Management
4 1 (2.63%) Time Management
4 1 (2.63%) Information Security
4 1 (2.63%) Migration
4 1 (2.63%) BCP
4 1 (2.63%) Disaster Recovery
Qualifications
1 3 (7.89%) A+ Certification
2 2 (5.26%) ITIL Certification
2 2 (5.26%) Degree
2 2 (5.26%) Security Cleared
3 1 (2.63%) SC Cleared
3 1 (2.63%) DV Cleared
3 1 (2.63%) Cisco Certification
3 1 (2.63%) Microsoft Certification
3 1 (2.63%) CCNP
3 1 (2.63%) CCNA
3 1 (2.63%) MCSE
3 1 (2.63%) MCSA
3 1 (2.63%) MCP
Quality Assurance & Compliance
1 3 (7.89%) Dodd-Frank
1 3 (7.89%) Sarbanes-Oxley
2 1 (2.63%) SLA
System Software
1 23 (60.53%) Active Directory
2 1 (2.63%) VMware Infrastructure
2 1 (2.63%) VMware ESX
Systems Management
1 1 (2.63%) WSUS
1 1 (2.63%) SCCM
1 1 (2.63%) Backup Exec
Vendors
1 23 (60.53%) Microsoft
2 7 (18.42%) Cisco
3 4 (10.53%) Lotus
4 3 (7.89%) Remedy
5 2 (5.26%) VMware
5 2 (5.26%) Nokia
5 2 (5.26%) Citrix
5 2 (5.26%) Google
6 1 (2.63%) F5
6 1 (2.63%) Symantec
6 1 (2.63%) Apple
6 1 (2.63%) Dell
6 1 (2.63%) SAP
6 1 (2.63%) McAfee