The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
First Line Support
Rank 185 184 209
Rank change year-on-year
-1 +25
Contract jobs requiring a 1st Line Support 25 13 15
As % of all contract IT jobs located in the City of London 0.39% 0.21% 0.19%
As % of the Job Titles category 0.42% 0.22% 0.20%
Number of daily rates quoted 11 2 4
Average daily rate £165 £145 £140
Average daily rate % change year-on-year
+13.79% +3.94%
90% offered a daily rate of more than £110 £133 £128
10% offered a daily rate of more than £185 £157 £159
UK excluding London average daily rate £100 £105 £101
% change year-on-year
-4.76% +3.70%
Number of hourly rates quoted 3 4 7
Average hourly rate £12.50 £12.74 £12.50
Average hourly rate % change year-on-year
-1.84% +1.88%
90% offered a hourly rate of more than £11.70 £11.50 £11.70
10% offered a hourly rate of more than £22.50 £16.44 £18.10
UK excluding London average hourly rate £11.00 £11.50 £11.00
% change year-on-year
-4.34% +4.54%
Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5961 5787 7412
As % of all contract IT jobs located in the City of London 92.36% 92.86% 91.65%
Number of daily rates quoted 4311 4275 5242
Average daily rate £438 £450 £450
Average daily rate % change year-on-year
-2.77% -
90% offered a daily rate of more than £273 £280 £280
10% offered a daily rate of more than £625 £600 £625
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 88 120 171
Average hourly rate £17.50 £19.00 £20.00
Average hourly rate % change year-on-year
-7.89% -5.00%
90% offered a hourly rate of more than £12.50 £11.50 £12.50
10% offered a hourly rate of more than £38.80 £135.00 £40.50
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
1st Line Support
London

1st Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the City of London region.

1st Line Support Daily Rate Trend in the City of London

1st Line Support
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the City of London region.

1st Line Support Hourly Rate Trend in the City of London

1st Line Support
Hourly Rate Histogram in the City of London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the City of London region over the 3 months to 18 April 2014.

1st Line Support Hourly Rate Histogram in the City of London

1st Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 18 April 2014, IT contractor jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 33 (73.33%) Windows
2 30 (66.67%) Active Directory
3 24 (53.33%) Microsoft
4 22 (48.89%) ITIL
5 19 (42.22%) Windows 7
6 18 (40.00%) Blackberry
7 16 (35.56%) Windows XP
8 14 (31.11%) MS Office
8 14 (31.11%) Finance
9 12 (26.67%) MS Exchange
10 10 (22.22%) IBM Notes
10 10 (22.22%) Citrix
10 10 (22.22%) Lotus
10 10 (22.22%) iPhone
11 9 (20.00%) Exchange Server 2010
12 8 (17.78%) VMware Infrastructure
12 8 (17.78%) Android
12 8 (17.78%) VMware
12 8 (17.78%) DNS
13 7 (15.56%) Cisco
13 7 (15.56%) IP Telephony
14 6 (13.33%) Windows Mobile
14 6 (13.33%) Information Security
14 6 (13.33%) McAfee
14 6 (13.33%) BCP
14 6 (13.33%) Blackberry Enterprise Server
14 6 (13.33%) Service Management
14 6 (13.33%) Disaster Recovery
14 6 (13.33%) Management Information System
14 6 (13.33%) MS Excel

1st Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 18 April 2014, IT contractor jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (26.67%) MS Exchange
2 10 (22.22%) IBM Notes
3 9 (20.00%) Exchange Server 2010
4 6 (13.33%) Blackberry Enterprise Server
Applications
1 14 (31.11%) MS Office
2 6 (13.33%) MS Excel
3 5 (11.11%) MS PowerPoint
4 1 (2.22%) AutoCAD
Business Applications
1 1 (2.22%) SAP FI
1 1 (2.22%) SAP SD
Communications & Networking
1 8 (17.78%) DNS
2 7 (15.56%) IP Telephony
3 2 (4.44%) Internet
3 2 (4.44%) Ethernet
3 2 (4.44%) TCP/IP
4 1 (2.22%) VPN
4 1 (2.22%) Broadband
4 1 (2.22%) LAN
4 1 (2.22%) VoIP
4 1 (2.22%) WAN
4 1 (2.22%) DHCP
4 1 (2.22%) Intranet
Database & Business Intelligence
1 1 (2.22%) SAP BW
General
1 14 (31.11%) Finance
2 5 (11.11%) Banking
3 4 (8.89%) Investment Banking
3 4 (8.89%) Legal
4 3 (6.67%) French Language
5 2 (4.44%) Advertising
5 2 (4.44%) Law
6 1 (2.22%) Italian Language
6 1 (2.22%) Japanese Language
6 1 (2.22%) Russian Language
Libraries, Frameworks & Software Standards
1 1 (2.22%) X-Windows
Miscellaneous
1 18 (40.00%) Blackberry
2 10 (22.22%) iPhone
3 6 (13.33%) Management Information System
4 5 (11.11%) NHS
5 2 (4.44%) Smartphone
6 1 (2.22%) iPad
Operating Systems
1 33 (73.33%) Windows
2 19 (42.22%) Windows 7
3 16 (35.56%) Windows XP
4 8 (17.78%) Android
5 6 (13.33%) Windows Mobile
6 2 (4.44%) Windows Server 2008
6 2 (4.44%) Mac OS X
Processes & Methodologies
1 22 (48.89%) ITIL
2 6 (13.33%) Information Security
2 6 (13.33%) BCP
2 6 (13.33%) Service Management
2 6 (13.33%) Disaster Recovery
3 1 (2.22%) Migration
3 1 (2.22%) Incident Management
3 1 (2.22%) SAP Implementation
3 1 (2.22%) Data Migration
Qualifications
1 4 (8.89%) Degree
2 3 (6.67%) ITIL Certification
3 1 (2.22%) MCSE
3 1 (2.22%) MCSA
3 1 (2.22%) MCP
3 1 (2.22%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.22%) SLA
System Software
1 30 (66.67%) Active Directory
2 8 (17.78%) VMware Infrastructure
Vendors
1 24 (53.33%) Microsoft
2 10 (22.22%) Citrix
2 10 (22.22%) Lotus
3 8 (17.78%) VMware
4 7 (15.56%) Cisco
5 6 (13.33%) McAfee
6 1 (2.22%) Apple
6 1 (2.22%) SAP
6 1 (2.22%) Reuters
6 1 (2.22%) Bloomberg
6 1 (2.22%) Symantec
6 1 (2.22%) Remedy
6 1 (2.22%) Interwoven
6 1 (2.22%) Adobe
6 1 (2.22%) LANDesk
6 1 (2.22%) Spiceworks
6 1 (2.22%) ServiceNow