The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
First Line Support
Rank 168 200 198
Rank change year-on-year
+32 -2
Contract jobs requiring a 1st Line Support 30 22 23
As % of all contract IT jobs located in the City of London 0.51% 0.31% 0.29%
As % of the Job Titles category 0.55% 0.33% 0.32%
Number of daily rates quoted 16 5 5
Average daily rate
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£145 £135 £150
Average daily rate % change year-on-year
+7.40% -10.00%
90% offered a daily rate of more than £100 £103 £118
10% offered a daily rate of more than £195 £232 £159
UK excluding London average daily rate £103 £125 £108
% change year-on-year
-18.00% +16.27%
Number of hourly rates quoted 7 9 10
Average hourly rate £11.50 £13.97 £11.50
Average hourly rate % change year-on-year
-17.68% +21.47%
90% offered a hourly rate of more than £10.20 £11.00 £10.45
10% offered a hourly rate of more than £12.20 £20.00 £14.00
UK excluding London average hourly rate £11.50 £11.00 £11.50
% change year-on-year
+4.54% -4.34%
Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5414 6582 7202
As % of all contract IT jobs located in the City of London 92.04% 92.63% 92.22%
Number of daily rates quoted 3942 4842 5241
Average daily rate £450 £450 £450
90% offered a daily rate of more than £263 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £345
% change year-on-year
- +1.37%
Number of hourly rates quoted 91 168 170
Average hourly rate £18.48 £20.00 £20.50
Average hourly rate % change year-on-year
-7.60% -2.43%
90% offered a hourly rate of more than £12.00 £12.00 £12.50
10% offered a hourly rate of more than £32.74 £51.00 £41.05
UK excluding London average hourly rate £16.50 £17.23 £18.50
% change year-on-year
-4.20% -6.89%
1st Line Support
London

1st Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the City of London region.

1st Line Support Daily Rate Trend in the City of London

1st Line Support
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the City of London region over the 3 months to 24 July 2014.

1st Line Support Daily Rate Histogram in the City of London

1st Line Support
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the City of London region.

1st Line Support Hourly Rate Trend in the City of London

1st Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 24 July 2014, IT contractor jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 39 (73.58%) Windows
2 35 (66.04%) Active Directory
3 25 (47.17%) MS Office
4 22 (41.51%) Microsoft
5 21 (39.62%) Windows 7
6 20 (37.74%) Windows XP
7 16 (30.19%) Blackberry
7 16 (30.19%) MS Exchange
8 14 (26.42%) MS Excel
9 13 (24.53%) ITIL
9 13 (24.53%) IBM Notes
9 13 (24.53%) Lotus
10 12 (22.64%) Finance
11 11 (20.75%) Exchange Server 2010
12 10 (18.87%) Banking
12 10 (18.87%) Cisco
13 8 (15.09%) MS PowerPoint
13 8 (15.09%) iPhone
13 8 (15.09%) Legal
14 7 (13.21%) Investment Banking
14 7 (13.21%) French Language
14 7 (13.21%) IP Telephony
14 7 (13.21%) VMware
15 6 (11.32%) Degree
15 6 (11.32%) VMware Infrastructure
15 6 (11.32%) Android
15 6 (11.32%) Disaster Recovery
16 5 (9.43%) Management Information System
16 5 (9.43%) Blackberry Enterprise Server
16 5 (9.43%) McAfee

1st Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 24 July 2014, IT contractor jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (30.19%) MS Exchange
2 13 (24.53%) IBM Notes
3 11 (20.75%) Exchange Server 2010
4 5 (9.43%) Blackberry Enterprise Server
5 2 (3.77%) SharePoint 2010
5 2 (3.77%) Exchange Server 2003
5 2 (3.77%) SharePoint
Applications
1 25 (47.17%) MS Office
2 14 (26.42%) MS Excel
3 8 (15.09%) MS PowerPoint
4 1 (1.89%) Spreadsheet
Business Applications
1 1 (1.89%) SAP SD
1 1 (1.89%) SAP FI
1 1 (1.89%) Dynamics CRM
Cloud Services
1 1 (1.89%) Cloud Computing
Communications & Networking
1 7 (13.21%) IP Telephony
2 3 (5.66%) VPN
3 2 (3.77%) WAN
3 2 (3.77%) TCP/IP
4 1 (1.89%) DHCP
4 1 (1.89%) LAN
4 1 (1.89%) DNS
4 1 (1.89%) Intranet
4 1 (1.89%) 3G
4 1 (1.89%) Firewall
4 1 (1.89%) Cisco IPT
Database & Business Intelligence
1 1 (1.89%) SAP BW
General
1 12 (22.64%) Finance
2 10 (18.87%) Banking
3 8 (15.09%) Legal
4 7 (13.21%) Investment Banking
4 7 (13.21%) French Language
5 3 (5.66%) Law
6 1 (1.89%) Telecoms
6 1 (1.89%) Retail
6 1 (1.89%) German Language
6 1 (1.89%) Japanese Language
6 1 (1.89%) Russian Language
6 1 (1.89%) Spanish Language
Miscellaneous
1 16 (30.19%) Blackberry
2 8 (15.09%) iPhone
3 5 (9.43%) Management Information System
3 5 (9.43%) NHS
4 1 (1.89%) Thin Client
4 1 (1.89%) Handset
4 1 (1.89%) Smartphone
4 1 (1.89%) Fat Client
4 1 (1.89%) iPad
4 1 (1.89%) HP StorageWorks
4 1 (1.89%) Computer Science
Operating Systems
1 39 (73.58%) Windows
2 21 (39.62%) Windows 7
3 20 (37.74%) Windows XP
4 6 (11.32%) Android
5 5 (9.43%) Windows Server 2003
5 5 (9.43%) Windows Mobile
6 4 (7.55%) Windows Server 2008
7 2 (3.77%) Windows 2000
8 1 (1.89%) Linux
8 1 (1.89%) Windows 8
Processes & Methodologies
1 13 (24.53%) ITIL
2 6 (11.32%) Disaster Recovery
3 5 (9.43%) BCP
3 5 (9.43%) Information Security
3 5 (9.43%) Service Management
4 2 (3.77%) Migration
5 1 (1.89%) CRM
5 1 (1.89%) Document Management
5 1 (1.89%) SAP Implementation
5 1 (1.89%) Time Management
5 1 (1.89%) Data Migration
5 1 (1.89%) Network Management
5 1 (1.89%) Capacity Management
5 1 (1.89%) Performance Analysis
Programming Languages
1 2 (3.77%) SQL
Qualifications
1 6 (11.32%) Degree
2 4 (7.55%) Security Cleared
2 4 (7.55%) ITIL Certification
3 3 (5.66%) DV Cleared
4 2 (3.77%) SC Cleared
5 1 (1.89%) Microsoft Certification
Quality Assurance & Compliance
1 1 (1.89%) SLA
System Software
1 35 (66.04%) Active Directory
2 6 (11.32%) VMware Infrastructure
Systems Management
1 2 (3.77%) NetBackup
2 1 (1.89%) Backup Exec
Vendors
1 22 (41.51%) Microsoft
2 13 (24.53%) Lotus
3 10 (18.87%) Cisco
4 7 (13.21%) VMware
5 5 (9.43%) McAfee
5 5 (9.43%) Citrix
6 2 (3.77%) Veritas
6 2 (3.77%) Apple
7 1 (1.89%) SAP
7 1 (1.89%) Sage
7 1 (1.89%) Interwoven
7 1 (1.89%) Siemens
7 1 (1.89%) HP
7 1 (1.89%) Dell
7 1 (1.89%) Reuters
7 1 (1.89%) Bloomberg
7 1 (1.89%) Symantec
7 1 (1.89%) Remedy
7 1 (1.89%) ServiceNow
City, London
Randstad Technologies
Rate: £15.00 - £18.00 per hour
Posted: 14 hours ago
City, London
ComputAppoint
Rate: £170 - £200 per day
Posted: 2 days ago
City, London
Baker & McKenzie
Rate: Competitive
Posted: 13 days ago