The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 30 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jun 2015
Same period 2014 Same period 2013
First Line Support
Rank 288 297 312
Rank change year-on-year
+9 +15
Permanent jobs requiring a 1st Line Support 19 49 13
As % of all permanent IT jobs located in the City of London 0.18% 0.38% 0.11%
As % of the Job Titles category 0.20% 0.41% 0.11%
Number of salaries quoted 17 44 12
Average salary £23,500 £24,000 £24,000
Average salary % change year-on-year
-2.08% -
90% offered a salary of more than £21,300 £20,000 £21,500
10% offered a salary of more than £26,600 £29,700 £29,300
UK excluding London average salary £20,000 £20,250 £19,500
% change year-on-year
-1.23% +3.84%
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9543 12012 11375
As % of all permanent IT jobs located in the City of London 92.10% 92.49% 93.15%
Number of salaries quoted 8210 10170 9817
Average salary £55,000 £55,000 £52,500
Average salary % change year-on-year
- +4.76%
90% offered a salary of more than £33,500 £32,500 £32,500
10% offered a salary of more than £77,500 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the City of London region.

1st Line Support Salary Trend in the City of London

1st Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 30 June 2015, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 36 (60.00%) Windows
2 29 (48.33%) Microsoft
3 28 (46.67%) Active Directory
4 24 (40.00%) MS Office
5 21 (35.00%) Windows XP
6 20 (33.33%) Finance
7 18 (30.00%) SLA
8 17 (28.33%) Citrix
9 16 (26.67%) MS Excel
10 15 (25.00%) MS Exchange
10 15 (25.00%) Windows 7
11 14 (23.33%) ITIL
12 12 (20.00%) Degree
13 11 (18.33%) Management Information System
13 11 (18.33%) Microsoft Certification
14 10 (16.67%) Cisco
15 9 (15.00%) MCSE
15 9 (15.00%) MCSA
15 9 (15.00%) Service Management
15 9 (15.00%) Advertising
16 8 (13.33%) Blackberry
17 7 (11.67%) Windows Server 2003
17 7 (11.67%) VPN
17 7 (11.67%) Android
17 7 (11.67%) Windows Server 2008
18 6 (10.00%) Exchange Server 2007
18 6 (10.00%) Internet
19 5 (8.33%) Mathematics
19 5 (8.33%) Exchange Server 2003
19 5 (8.33%) Windows Mobile

1st Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 30 June 2015, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (25.00%) MS Exchange
2 6 (10.00%) Exchange Server 2007
3 5 (8.33%) Exchange Server 2010
3 5 (8.33%) Exchange Server 2003
4 4 (6.67%) Blackberry Enterprise Server
5 2 (3.33%) SharePoint
5 2 (3.33%) Exchange Server 2013
5 2 (3.33%) WordPress
5 2 (3.33%) Lync
Applications
1 24 (40.00%) MS Office
2 16 (26.67%) MS Excel
3 3 (5.00%) Spreadsheet
Cloud Services
1 2 (3.33%) Office 365
Communications & Networking
1 7 (11.67%) VPN
2 6 (10.00%) Internet
3 4 (6.67%) IP Telephony
3 4 (6.67%) TCP/IP
4 3 (5.00%) LAN
5 1 (1.67%) PBX
5 1 (1.67%) VoIP
5 1 (1.67%) Structured Cabling
5 1 (1.67%) WebEx
5 1 (1.67%) Extranet
5 1 (1.67%) Wi-Fi
5 1 (1.67%) Wireless
Database & Business Intelligence
1 2 (3.33%) SQL Server
1 2 (3.33%) SQL Server Reporting Services
Development Applications
1 1 (1.67%) Hudson
General
1 20 (33.33%) Finance
2 9 (15.00%) Advertising
3 4 (6.67%) Telecoms
4 3 (5.00%) Law
5 2 (3.33%) Banking
5 2 (3.33%) French Language
6 1 (1.67%) Marketing
6 1 (1.67%) Legal
6 1 (1.67%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (3.33%) HTML
1 2 (3.33%) CSS
1 2 (3.33%) jQuery
1 2 (3.33%) HTML5
1 2 (3.33%) CSS3
Miscellaneous
1 11 (18.33%) Management Information System
2 8 (13.33%) Blackberry
3 5 (8.33%) Mathematics
3 5 (8.33%) CMDB
3 5 (8.33%) iPhone
4 4 (6.67%) Analytical Skills
5 3 (5.00%) Video Conferencing
6 2 (3.33%) Social Media
7 1 (1.67%) Computer Science
7 1 (1.67%) Equities
7 1 (1.67%) PDA
Operating Systems
1 36 (60.00%) Windows
2 21 (35.00%) Windows XP
3 15 (25.00%) Windows 7
4 7 (11.67%) Windows Server 2003
4 7 (11.67%) Android
4 7 (11.67%) Windows Server 2008
5 5 (8.33%) Windows Mobile
6 2 (3.33%) NetWare
6 2 (3.33%) Windows 8
6 2 (3.33%) Mac OS X Server
7 1 (1.67%) Windows Server 2012
7 1 (1.67%) Mac OS X
7 1 (1.67%) Windows 2000
7 1 (1.67%) Windows Vista
Processes & Methodologies
1 14 (23.33%) ITIL
2 9 (15.00%) Service Management
3 5 (8.33%) Problem Management
4 4 (6.67%) Disaster Recovery
4 4 (6.67%) Information Security
4 4 (6.67%) BCP
4 4 (6.67%) Incident Management
5 2 (3.33%) Web Development
5 2 (3.33%) Change Management
5 2 (3.33%) Asset Management
5 2 (3.33%) ITSM
5 2 (3.33%) SEO
5 2 (3.33%) Workflow
5 2 (3.33%) CRM
5 2 (3.33%) Release Management
5 2 (3.33%) Continuous Improvement
6 1 (1.67%) Change Control
6 1 (1.67%) Root Cause Analysis
6 1 (1.67%) System Testing
6 1 (1.67%) Time Management
Programming Languages
1 2 (3.33%) JavaScript
1 2 (3.33%) SQL
Qualifications
1 12 (20.00%) Degree
2 11 (18.33%) Microsoft Certification
3 9 (15.00%) MCSE
3 9 (15.00%) MCSA
4 3 (5.00%) CCNA
4 3 (5.00%) Cisco Certification
5 2 (3.33%) MCP
6 1 (1.67%) ITIL Certification
6 1 (1.67%) MOS
Quality Assurance & Compliance
1 18 (30.00%) SLA
2 1 (1.67%) QA
System Software
1 28 (46.67%) Active Directory
2 4 (6.67%) VMware Infrastructure
3 1 (1.67%) Terminal Services
Systems Management
1 1 (1.67%) SCCM
Vendors
1 29 (48.33%) Microsoft
2 17 (28.33%) Citrix
3 10 (16.67%) Cisco
4 4 (6.67%) VMware
4 4 (6.67%) McAfee
5 3 (5.00%) Apple
5 3 (5.00%) Mitel
6 2 (3.33%) Polycom
6 2 (3.33%) Tandberg
6 2 (3.33%) Salesforce.com
6 2 (3.33%) Adobe
7 1 (1.67%) Avaya
7 1 (1.67%) Sophos
City, London
Bluefire Consulting
Salary: £19000 per annum + Excellent Benefits
Posted: 11 hours ago
City, London
Coal IT Services
Salary: From £22,000 to £26,500 per annum + Bonus & Excellent Benefits Package
Posted: 5 days ago
City of London
Greywood Associates Limited
Salary: £20000 - £22000 per annum
Posted: 11 days ago