The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 294 301 305
Rank change year-on-year
+7 +4
Permanent jobs requiring a 1st Line Support 24 20 35
As % of all permanent IT jobs located in the City of London 0.21% 0.17% 0.28%
As % of the Job Titles category 0.23% 0.18% 0.30%
Number of salaries quoted 17 19 35
Average salary £26,500 £24,500 £22,500
Average salary % change year-on-year
+8.16% +8.88%
90% offered a salary of more than £21,900 £20,500 £20,000
10% offered a salary of more than £31,900 £32,100 £23,800
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10663 10863 11830
As % of all permanent IT jobs located in the City of London 92.88% 93.15% 93.91%
Number of salaries quoted 8999 9536 10851
Average salary £52,500 £55,000 £52,500
Average salary % change year-on-year
-4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the City of London region.

1st Line Support Salary Trend in the City of London

1st Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 18 September 2014, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 51 (69.86%) Windows
2 38 (52.05%) Active Directory
3 35 (47.95%) Microsoft
4 33 (45.21%) MS Office
5 30 (41.10%) Windows 7
6 24 (32.88%) MS Excel
7 21 (28.77%) MS Exchange
7 21 (28.77%) Finance
8 20 (27.40%) Blackberry
8 20 (27.40%) Citrix
9 18 (24.66%) Law
10 17 (23.29%) ITIL
11 15 (20.55%) Windows XP
12 14 (19.18%) Banking
12 14 (19.18%) Exchange Server 2010
13 13 (17.81%) Blackberry Enterprise Server
14 10 (13.70%) Juniper
14 10 (13.70%) HP
14 10 (13.70%) Internet
15 9 (12.33%) SLA
15 9 (12.33%) Legal
16 8 (10.96%) ITSM
16 8 (10.96%) Degree
16 8 (10.96%) iPad
16 8 (10.96%) Windows Server 2008
16 8 (10.96%) Video Conferencing
16 8 (10.96%) SQL
17 7 (9.59%) CRM
17 7 (9.59%) SharePoint
17 7 (9.59%) Extranet

1st Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 18 September 2014, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (28.77%) MS Exchange
2 14 (19.18%) Exchange Server 2010
3 13 (17.81%) Blackberry Enterprise Server
4 7 (9.59%) SharePoint
4 7 (9.59%) SharePoint 2010
4 7 (9.59%) SharePoint 2013
5 3 (4.11%) IBM Notes
6 2 (2.74%) Exchange Server 2007
7 1 (1.37%) WorkSite
Applications
1 33 (45.21%) MS Office
2 24 (32.88%) MS Excel
3 6 (8.22%) MS PowerPoint
Cloud Services
1 1 (1.37%) Office 365
1 1 (1.37%) Microsoft Azure
Communications & Networking
1 10 (13.70%) Internet
2 7 (9.59%) Extranet
2 7 (9.59%) Wireless
2 7 (9.59%) Intranet
3 5 (6.85%) TCP/IP
4 4 (5.48%) IP Telephony
5 3 (4.11%) Firewall
6 2 (2.74%) LAN
6 2 (2.74%) VPN
6 2 (2.74%) Network Security
7 1 (1.37%) Cisco IOS
7 1 (1.37%) DNS
7 1 (1.37%) DHCP
Database & Business Intelligence
1 2 (2.74%) SQL Server
2 1 (1.37%) Crystal Reports
General
1 21 (28.77%) Finance
2 18 (24.66%) Law
3 14 (19.18%) Banking
4 9 (12.33%) Legal
5 4 (5.48%) French Language
5 4 (5.48%) Investment Banking
6 2 (2.74%) Japanese Language
6 2 (2.74%) Financial Institution
6 2 (2.74%) Advertising
7 1 (1.37%) German Language
7 1 (1.37%) Mandarin Language
7 1 (1.37%) Billing
7 1 (1.37%) Back Office
Libraries, Frameworks & Software Standards
1 1 (1.37%) ASP.NET
1 1 (1.37%) COM
1 1 (1.37%) CSS
1 1 (1.37%) HTML
1 1 (1.37%) .NET
Miscellaneous
1 20 (27.40%) Blackberry
2 8 (10.96%) iPad
2 8 (10.96%) Video Conferencing
3 4 (5.48%) Thin Client
3 4 (5.48%) Fat Client
4 2 (2.74%) Analytical Skills
5 1 (1.37%) Handset
5 1 (1.37%) Replication
5 1 (1.37%) AS400
5 1 (1.37%) Hedge funds
5 1 (1.37%) EqualLogic
5 1 (1.37%) iPhone
Operating Systems
1 51 (69.86%) Windows
2 30 (41.10%) Windows 7
3 15 (20.55%) Windows XP
4 8 (10.96%) Windows Server 2008
5 6 (8.22%) Windows 8
6 5 (6.85%) Mac OS X
7 2 (2.74%) Linux
8 1 (1.37%) Apple iOS
8 1 (1.37%) Windows Server 2003
Processes & Methodologies
1 17 (23.29%) ITIL
2 8 (10.96%) ITSM
3 7 (9.59%) CRM
4 2 (2.74%) Software Deployment
4 2 (2.74%) Service Management
5 1 (1.37%) Asset Management
5 1 (1.37%) Migration
5 1 (1.37%) Change Control
5 1 (1.37%) Network Management
5 1 (1.37%) Investment Management
5 1 (1.37%) Time Management
Programming Languages
1 8 (10.96%) SQL
2 1 (1.37%) VB6
2 1 (1.37%) JavaScript
2 1 (1.37%) VB
2 1 (1.37%) VB.NET
2 1 (1.37%) VBA
Qualifications
1 8 (10.96%) Degree
2 5 (6.85%) Microsoft Certification
2 5 (6.85%) MCSE
3 2 (2.74%) MCSA
3 2 (2.74%) MCTS
3 2 (2.74%) MCITP
4 1 (1.37%) ITIL Certification
4 1 (1.37%) MCP
Quality Assurance & Compliance
1 9 (12.33%) SLA
System Software
1 38 (52.05%) Active Directory
2 1 (1.37%) XenApp
2 1 (1.37%) VMware Infrastructure
Systems Management
1 7 (9.59%) Cryoserver
2 2 (2.74%) SCCM
3 1 (1.37%) FortiGate
3 1 (1.37%) Cisco CUCM
Vendors
1 35 (47.95%) Microsoft
2 20 (27.40%) Citrix
3 10 (13.70%) Juniper
3 10 (13.70%) HP
4 7 (9.59%) Reuters
4 7 (9.59%) Bloomberg
4 7 (9.59%) McAfee
4 7 (9.59%) Websense
4 7 (9.59%) Riverbed
4 7 (9.59%) Mitel
4 7 (9.59%) Open Text
5 6 (8.22%) Apple
6 5 (6.85%) Cisco
7 4 (5.48%) Fidessa
8 3 (4.11%) Lotus
9 2 (2.74%) Adobe
9 2 (2.74%) Avaya
10 1 (1.37%) VMware
10 1 (1.37%) Aruba
10 1 (1.37%) NetApp
City, London
TalentFlow
Salary: From £25,000 to £30,000 per annum
Posted: 19 hours ago