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This section looks at the demand for the 1st Line Support role in IT jobs within the City of London region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 25 July 2008 with a comparison to the same period last year.

 First Line Support
Location
3 months to 25 Jul 2008Same period last year
Rank268282
Rank change on same period last yearUp+14
Matching permanent IT job ads9362
As % of all UK permanent IT job ads sampled0.049 %0.025 %
As % of the category below0.501 %0.327 %
Salaries quoted7847
Average minimum salary£23,577£25,787
Average salary£25,154£27,404
% change on same period last year-8.21 %
Average maximum salary£26,731£29,021
UK excluding London average salary£19,969£19,474
% change on same period last year+2.53 %
City of London IT Job Market, Job TitlesJob Titles
City of London
Matching permanent IT job ads1855118986
As % of all UK permanent IT job ads sampled9.793 %7.775 %
Salaries quoted1574114400
Average minimum salary£47,742£52,370
Average salary£52,480£56,940
% change on same period last year-7.83 %
Average maximum salary£57,217£61,510
UK excluding London average salary£38,197£39,483
% change on same period last year-3.25 %
1st Line Support London1st Line Support
London

1st Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing 1st Line Support across the City of London region as a proportion of the total demand within the Job Titles category.

City of London 1st Line Support Demand Trend

1st Line Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the City of London region.

City of London 1st Line Support Salary Trend

1st Line Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing 1st Line Support across the City of London region over the 3 months to 25 July 2008.

City of London 1st Line Support Salary Histogram

1st Line Support
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

195 (55.23 %)Windows
271 (41.28 %)MS Excel
370 (40.70 %)MS Office
457 (33.14 %)Microsoft
549 (28.49 %)Active Directory
648 (27.91 %)Finance
745 (26.16 %)Banking
840 (23.26 %)Law
931 (18.02 %)Microsoft Certification
1030 (17.44 %)MS Exchange
1129 (16.86 %)MCP
1227 (15.70 %)SLA
1326 (15.12 %)Windows XP
1423 (13.37 %)Legal
1423 (13.37 %)Investment Banking
1522 (12.79 %)Windows 2000
1522 (12.79 %)Cisco
1620 (11.63 %)MOS
1717 (9.884 %)Remedy
1812 (6.977 %)Degree
1910 (5.814 %)Asset Management
1910 (5.814 %)CCNA
1910 (5.814 %)Cisco Certification
209 (5.233 %)A+ Certification
209 (5.233 %)UNIX
218 (4.651 %)Lotus Notes
218 (4.651 %)Lotus
218 (4.651 %)TCP/IP
218 (4.651 %)Network+ Certification
227 (4.070 %)Service Delivery

1st Line Support
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

City of London IT Job Market, Application DevelopmentApplication Development
12 (1.163 %)JMS
21 (0.581 %)AJAX
21 (0.581 %)HTML
21 (0.581 %)ASP
21 (0.581 %)WebServices
21 (0.581 %)XML
City of London IT Job Market, Application PlatformsApplication Platforms
130 (17.44 %)MS Exchange
28 (4.651 %)Lotus Notes
35 (2.907 %)Exchange Server 2003
44 (2.326 %)Documentum
52 (1.163 %)Rendezvous
61 (0.581 %)IIS
City of London IT Job Market, ApplicationsApplications
171 (41.28 %)MS Excel
270 (40.70 %)MS Office
32 (1.163 %)MS Visio
City of London IT Job Market, Communications & NetworkingCommunications & Networking
18 (4.651 %)TCP/IP
26 (3.488 %)DNS
34 (2.326 %)Internet
43 (1.744 %)VPN
43 (1.744 %)Firewall
52 (1.163 %)WAN
61 (0.581 %)POP3
61 (0.581 %)SMTP
61 (0.581 %)LDAP
61 (0.581 %)LAN
61 (0.581 %)OSPF
61 (0.581 %)BGP
61 (0.581 %)IMAP
61 (0.581 %)Cisco PIX
City of London IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
15 (2.907 %)SQL Server
23 (1.744 %)RDBMS
32 (1.163 %)SQL Server 2000
City of London IT Job Market, GeneralGeneral
148 (27.91 %)Finance
245 (26.16 %)Banking
340 (23.26 %)Law
423 (13.37 %)Legal
423 (13.37 %)Investment Banking
56 (3.488 %)Insurance
65 (2.907 %)Financial Institution
73 (1.744 %)Front Office
73 (1.744 %)Back Office
73 (1.744 %)Retail
73 (1.744 %)Education
82 (1.163 %)Government
82 (1.163 %)Pensions
82 (1.163 %)Telecoms
82 (1.163 %)FMCG
91 (0.581 %)Advertising
91 (0.581 %)Games
91 (0.581 %)Corporate Banking
City of London IT Job Market, MiscellaneousMiscellaneous
16 (3.488 %)Mathematics
24 (2.326 %)Blackberry
33 (1.744 %)Computer Science
33 (1.744 %)Foreign Exchange (FX)
42 (1.163 %)Fixed Income
42 (1.163 %)Economics
51 (0.581 %)PDA
City of London IT Job Market, Operating SystemsOperating Systems
195 (55.23 %)Windows
226 (15.12 %)Windows XP
322 (12.79 %)Windows 2000
49 (5.233 %)UNIX
55 (2.907 %)Windows Server 2003
55 (2.907 %)Windows NT
63 (1.744 %)Solaris
63 (1.744 %)Linux
City of London IT Job Market, Processes & MethodologiesProcesses & Methodologies
110 (5.814 %)Asset Management
27 (4.070 %)Electronic Trading
27 (4.070 %)Investment Management
27 (4.070 %)Service Delivery
36 (3.488 %)ITIL
45 (2.907 %)Risk Management
54 (2.326 %)E-Commerce
62 (1.163 %)Configuration Management
62 (1.163 %)Service Management
62 (1.163 %)Web Development
71 (0.581 %)Fault Management
71 (0.581 %)Document Management
71 (0.581 %)Time Management
71 (0.581 %)SC Cleared
71 (0.581 %)Security Cleared
71 (0.581 %)Practice Management
71 (0.581 %)Change Management
City of London IT Job Market, Programming LanguagesProgramming Languages
17 (4.070 %)SQL
24 (2.326 %)C
33 (1.744 %)Perl
42 (1.163 %)PL/SQL
42 (1.163 %)Java
42 (1.163 %)C#
42 (1.163 %)C++
51 (0.581 %)DHTML
51 (0.581 %)Transact-SQL
51 (0.581 %)VBScript
51 (0.581 %)VB
51 (0.581 %)VBA
51 (0.581 %)Shell Script
City of London IT Job Market, QualificationsQualifications
131 (18.02 %)Microsoft Certification
229 (16.86 %)MCP
320 (11.63 %)MOS
412 (6.977 %)Degree
510 (5.814 %)CCNA
510 (5.814 %)Cisco Certification
69 (5.233 %)A+ Certification
78 (4.651 %)Network+ Certification
87 (4.070 %)CNA
87 (4.070 %)Novell Certification
95 (2.907 %)MCSE
101 (0.581 %)MCSA
101 (0.581 %)HND
City of London IT Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
127 (15.70 %)SLA
City of London IT Job Market, System SoftwareSystem Software
149 (28.49 %)Active Directory
21 (0.581 %)MetaFrame
21 (0.581 %)Terminal Services
21 (0.581 %)VMware ESX
21 (0.581 %)VMware Infrastructure
21 (0.581 %)NFS
City of London IT Job Market, Systems ManagementSystems Management
11 (0.581 %)MOM
11 (0.581 %)Nagios
City of London IT Job Market, VendorsVendors
157 (33.14 %)Microsoft
222 (12.79 %)Cisco
317 (9.884 %)Remedy
48 (4.651 %)Lotus
56 (3.488 %)Citrix
64 (2.326 %)Oracle
64 (2.326 %)Hummingbird
73 (1.744 %)HP
73 (1.744 %)Interwoven
73 (1.744 %)Novell
73 (1.744 %)Peregrine
82 (1.163 %)TIBCO
91 (0.581 %)Sun
91 (0.581 %)Compaq
91 (0.581 %)Dell
91 (0.581 %)Red Hat
91 (0.581 %)Apple
91 (0.581 %)VMware
91 (0.581 %)Altiris
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