The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 301 303 302
Rank change year-on-year
+2 -1
Permanent jobs requiring a 1st Line Support 31 17 34
As % of all permanent IT jobs located in the City of London 0.26% 0.14% 0.26%
As % of the Job Titles category 0.28% 0.15% 0.28%
Number of salaries quoted 24 16 34
Average salary £24,500 £24,250 £22,500
Average salary % change year-on-year
+1.03% +7.77%
90% offered a salary of more than £21,825 £21,000 £20,000
10% offered a salary of more than £31,350 £32,000 £28,900
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
11159 11162 12086
As % of all permanent IT jobs located in the City of London 92.49% 93.34% 93.94%
Number of salaries quoted 9370 9880 11062
Average salary £52,500 £55,000 £54,000
Average salary % change year-on-year
-4.54% +1.85%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the City of London region.

1st Line Support Salary Trend in the City of London

1st Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 21 August 2014, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 59 (71.08%) Windows
2 42 (50.60%) Active Directory
3 37 (44.58%) Windows 7
4 36 (43.37%) Microsoft
5 35 (42.17%) MS Office
6 27 (32.53%) MS Exchange
7 26 (31.33%) Citrix
8 24 (28.92%) MS Excel
9 23 (27.71%) Finance
10 22 (26.51%) Blackberry
11 18 (21.69%) Law
11 18 (21.69%) Banking
11 18 (21.69%) Exchange Server 2010
12 16 (19.28%) Windows XP
12 16 (19.28%) Internet
13 15 (18.07%) ITIL
14 14 (16.87%) Juniper
15 12 (14.46%) HP
15 12 (14.46%) Blackberry Enterprise Server
16 11 (13.25%) SQL
16 11 (13.25%) Cisco
16 11 (13.25%) Windows Server 2008
17 10 (12.05%) ITSM
17 10 (12.05%) Video Conferencing
17 10 (12.05%) iPad
18 9 (10.84%) CRM
18 9 (10.84%) SharePoint
18 9 (10.84%) SLA
18 9 (10.84%) Intranet
18 9 (10.84%) Extranet

1st Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 21 August 2014, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (32.53%) MS Exchange
2 18 (21.69%) Exchange Server 2010
3 12 (14.46%) Blackberry Enterprise Server
4 9 (10.84%) SharePoint
4 9 (10.84%) SharePoint 2013
4 9 (10.84%) SharePoint 2010
5 5 (6.02%) Exchange Server 2007
6 3 (3.61%) IBM Notes
Applications
1 35 (42.17%) MS Office
2 24 (28.92%) MS Excel
3 6 (7.23%) MS PowerPoint
Business Applications
1 1 (1.20%) SAP Oil and Gas
Cloud Services
1 3 (3.61%) Microsoft Azure
1 3 (3.61%) Office 365
Communications & Networking
1 16 (19.28%) Internet
2 9 (10.84%) Extranet
2 9 (10.84%) Wireless
2 9 (10.84%) Intranet
3 7 (8.43%) TCP/IP
4 5 (6.02%) Firewall
5 4 (4.82%) VPN
5 4 (4.82%) LAN
6 3 (3.61%) IP Telephony
6 3 (3.61%) Cisco IOS
Database & Business Intelligence
1 5 (6.02%) SQL Server
2 1 (1.20%) Crystal Reports
General
1 23 (27.71%) Finance
2 18 (21.69%) Law
2 18 (21.69%) Banking
3 8 (9.64%) Legal
4 4 (4.82%) Investment Banking
4 4 (4.82%) French Language
4 4 (4.82%) Japanese Language
5 3 (3.61%) Billing
6 2 (2.41%) Advertising
6 2 (2.41%) Financial Institution
7 1 (1.20%) Front Office
7 1 (1.20%) Back Office
7 1 (1.20%) Electronics
7 1 (1.20%) Telecoms
7 1 (1.20%) Manufacturing
7 1 (1.20%) German Language
7 1 (1.20%) Marketing
7 1 (1.20%) Mandarin Language
Libraries, Frameworks & Software Standards
1 3 (3.61%) HTML
1 3 (3.61%) .NET
1 3 (3.61%) ASP.NET
1 3 (3.61%) CSS
2 1 (1.20%) XML
Miscellaneous
1 22 (26.51%) Blackberry
2 10 (12.05%) Video Conferencing
2 10 (12.05%) iPad
3 3 (3.61%) Fat Client
3 3 (3.61%) Thin Client
3 3 (3.61%) Replication
4 1 (1.20%) Derivative
4 1 (1.20%) Foreign Exchange (FX)
4 1 (1.20%) DTV
4 1 (1.20%) AS400
4 1 (1.20%) Handset
4 1 (1.20%) Hedge funds
4 1 (1.20%) iPhone
4 1 (1.20%) EqualLogic
Operating Systems
1 59 (71.08%) Windows
2 37 (44.58%) Windows 7
3 16 (19.28%) Windows XP
4 11 (13.25%) Windows Server 2008
5 6 (7.23%) Windows 8
5 6 (7.23%) Mac OS X
6 3 (3.61%) Linux
7 1 (1.20%) UNIX
7 1 (1.20%) Solaris
7 1 (1.20%) Windows Server 2003
7 1 (1.20%) Windows Vista
7 1 (1.20%) Mac OS
7 1 (1.20%) Apple iOS
Processes & Methodologies
1 15 (18.07%) ITIL
2 10 (12.05%) ITSM
3 9 (10.84%) CRM
4 3 (3.61%) Time Management
5 2 (2.41%) Service Management
5 2 (2.41%) Software Deployment
6 1 (1.20%) Network Management
6 1 (1.20%) Change Control
6 1 (1.20%) Business Intelligence
6 1 (1.20%) Migration
6 1 (1.20%) Programme Management
6 1 (1.20%) Asset Management
6 1 (1.20%) Incident Management
6 1 (1.20%) Digital Marketing
6 1 (1.20%) Investment Management
Programming Languages
1 11 (13.25%) SQL
2 3 (3.61%) VB
2 3 (3.61%) VB.NET
2 3 (3.61%) VBA
2 3 (3.61%) VB6
2 3 (3.61%) JavaScript
Qualifications
1 9 (10.84%) Degree
2 8 (9.64%) MCSE
2 8 (9.64%) Microsoft Certification
3 4 (4.82%) MCSA
3 4 (4.82%) MCTS
4 2 (2.41%) MCITP
4 2 (2.41%) MCP
5 1 (1.20%) Cisco Certification
5 1 (1.20%) ITIL Certification
Quality Assurance & Compliance
1 9 (10.84%) SLA
System Software
1 42 (50.60%) Active Directory
2 2 (2.41%) VMware Infrastructure
3 1 (1.20%) XenApp
Systems Management
1 9 (10.84%) Cryoserver
2 3 (3.61%) Cisco CUCM
2 3 (3.61%) FortiGate
3 2 (2.41%) SCCM
Vendors
1 36 (43.37%) Microsoft
2 26 (31.33%) Citrix
3 14 (16.87%) Juniper
4 12 (14.46%) HP
5 11 (13.25%) Cisco
6 9 (10.84%) McAfee
6 9 (10.84%) Websense
6 9 (10.84%) Open Text
6 9 (10.84%) Mitel
6 9 (10.84%) Riverbed
7 8 (9.64%) Apple
8 4 (4.82%) Reuters
8 4 (4.82%) Bloomberg
9 3 (3.61%) Lotus
9 3 (3.61%) Aruba
9 3 (3.61%) Fidessa
10 2 (2.41%) VMware
10 2 (2.41%) SAP
10 2 (2.41%) Adobe
11 1 (1.20%) Dell
City, London
Networking People
Salary: £25000 - £26000 per annum
Posted: Yesterday
City, London
I.T. Skillfinder
Salary: £24000 - £28000 per annum + Bonus, Pension, Subsidised Gym etc
Posted: 6 days ago