The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 288 309 303
Rank change year-on-year
+21 -6
Permanent jobs requiring a 1st Line Support 27 23 35
As % of all permanent IT jobs located in the City of London 0.24% 0.19% 0.29%
As % of the Job Titles category 0.26% 0.21% 0.31%
Number of salaries quoted 21 23 35
Average salary £26,500 £26,000 £22,500
Average salary % change year-on-year
+1.92% +15.55%
90% offered a salary of more than £21,750 £20,500 £19,600
10% offered a salary of more than £41,500 £32,400 £24,600
UK excluding London average salary £20,000 £20,000 £19,000
% change year-on-year
- +5.26%
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10389 11129 11288
As % of all permanent IT jobs located in the City of London 93.52% 92.96% 94.07%
Number of salaries quoted 8927 9662 10358
Average salary £53,000 £55,000 £52,500
Average salary % change year-on-year
-3.63% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the City of London region.

1st Line Support Salary Trend in the City of London

1st Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the City of London region over the 3 months to 23 October 2014.

1st Line Support Salary Histogram in the City of London

1st Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 23 October 2014, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 33 (58.93%) Windows
1 33 (58.93%) Microsoft
2 29 (51.79%) MS Office
3 27 (48.21%) Active Directory
4 20 (35.71%) MS Excel
5 19 (33.93%) Finance
6 17 (30.36%) ITIL
7 16 (28.57%) Windows XP
8 14 (25.00%) Blackberry
9 13 (23.21%) Citrix
9 13 (23.21%) Banking
9 13 (23.21%) Windows 7
10 11 (19.64%) Legal
11 9 (16.07%) Law
11 9 (16.07%) Reuters
11 9 (16.07%) Bloomberg
12 8 (14.29%) Blackberry Enterprise Server
12 8 (14.29%) Degree
13 7 (12.50%) MS Exchange
14 6 (10.71%) Apple
14 6 (10.71%) ITSM
14 6 (10.71%) MS PowerPoint
15 5 (8.93%) Lotus
15 5 (8.93%) IBM Notes
16 4 (7.14%) Fidessa
16 4 (7.14%) TCP/IP
16 4 (7.14%) SLA
16 4 (7.14%) Thin Client
16 4 (7.14%) Fat Client
16 4 (7.14%) French Language

1st Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 23 October 2014, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (14.29%) Blackberry Enterprise Server
2 7 (12.50%) MS Exchange
3 5 (8.93%) IBM Notes
4 1 (1.79%) Exchange Server 2010
4 1 (1.79%) WorkSite
Applications
1 29 (51.79%) MS Office
2 20 (35.71%) MS Excel
3 6 (10.71%) MS PowerPoint
Cloud Services
1 1 (1.79%) Office 365
1 1 (1.79%) Microsoft Azure
Communications & Networking
1 4 (7.14%) TCP/IP
1 4 (7.14%) IP Telephony
2 3 (5.36%) Network Security
3 2 (3.57%) Firewall
4 1 (1.79%) Cisco IOS
4 1 (1.79%) Internet
4 1 (1.79%) DHCP
4 1 (1.79%) DNS
Database & Business Intelligence
1 2 (3.57%) SQL Server
2 1 (1.79%) Crystal Reports
General
1 19 (33.93%) Finance
2 13 (23.21%) Banking
3 11 (19.64%) Legal
4 9 (16.07%) Law
5 4 (7.14%) French Language
5 4 (7.14%) Investment Banking
6 3 (5.36%) Advertising
7 2 (3.57%) Front Office
8 1 (1.79%) Billing
8 1 (1.79%) German Language
8 1 (1.79%) Japanese Language
8 1 (1.79%) Back Office
Libraries, Frameworks & Software Standards
1 1 (1.79%) .NET
1 1 (1.79%) HTML
1 1 (1.79%) ASP.NET
1 1 (1.79%) COM
1 1 (1.79%) CSS
Miscellaneous
1 14 (25.00%) Blackberry
2 4 (7.14%) Thin Client
2 4 (7.14%) Fat Client
3 2 (3.57%) Derivative
3 2 (3.57%) Equity Derivative
3 2 (3.57%) iPhone
4 1 (1.79%) EqualLogic
4 1 (1.79%) Replication
4 1 (1.79%) PDA
4 1 (1.79%) AS400
Operating Systems
1 33 (58.93%) Windows
2 16 (28.57%) Windows XP
3 13 (23.21%) Windows 7
4 1 (1.79%) Apple iOS
4 1 (1.79%) Windows Server 2003
4 1 (1.79%) Linux
Processes & Methodologies
1 17 (30.36%) ITIL
2 6 (10.71%) ITSM
3 2 (3.57%) Service Management
3 2 (3.57%) Asset Management
3 2 (3.57%) Software Deployment
4 1 (1.79%) Change Control
4 1 (1.79%) Data Entry
4 1 (1.79%) Migration
4 1 (1.79%) Investment Management
4 1 (1.79%) Time Management
4 1 (1.79%) Release Management
4 1 (1.79%) Risk Management
Programming Languages
1 2 (3.57%) SQL
2 1 (1.79%) VB6
2 1 (1.79%) VB
2 1 (1.79%) VB.NET
2 1 (1.79%) VBA
2 1 (1.79%) C#
2 1 (1.79%) Java
2 1 (1.79%) JavaScript
2 1 (1.79%) Python
Qualifications
1 8 (14.29%) Degree
2 3 (5.36%) ITIL Certification
3 2 (3.57%) MCSE
3 2 (3.57%) MCP
3 2 (3.57%) Microsoft Certification
3 2 (3.57%) MCITP
4 1 (1.79%) MOS
Quality Assurance & Compliance
1 4 (7.14%) SLA
System Software
1 27 (48.21%) Active Directory
2 1 (1.79%) XenApp
2 1 (1.79%) VMware Infrastructure
Systems Management
1 2 (3.57%) SCCM
2 1 (1.79%) FortiGate
2 1 (1.79%) Cisco CUCM
Vendors
1 33 (58.93%) Microsoft
2 13 (23.21%) Citrix
3 9 (16.07%) Reuters
3 9 (16.07%) Bloomberg
4 6 (10.71%) Apple
5 5 (8.93%) Lotus
6 4 (7.14%) Fidessa
7 3 (5.36%) Avaya
7 3 (5.36%) Cisco
8 2 (3.57%) Juniper
8 2 (3.57%) Adobe
8 2 (3.57%) Hummingbird
8 2 (3.57%) RightFax
9 1 (1.79%) Aruba
9 1 (1.79%) VMware
9 1 (1.79%) NetApp
9 1 (1.79%) SAP
9 1 (1.79%) HP
9 1 (1.79%) Dell
City of London
Streamline Connections
Salary: £20000 - £24000 per annum + Benefits
Posted: 19 hours ago
City, London
QUANTICA
Salary: £20000 - £27000 per annum
Posted: 2 days ago
City, London
Tower Connect Ltd
Salary: From £21,000 to £25,000 per annum Plus Bonus, Excellent Benefits & rea
Posted: 5 days ago
City, London
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 6 days ago
City of London
Quantica Technology - London
Salary: £25000 - £30000 per annum
Posted: 7 days ago