The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 251 285 282
Rank change year-on-year
+34 -3
Permanent jobs requiring a 1st Line Support 10 33 39
As % of all permanent IT jobs located in the City of London 0.15% 0.32% 0.38%
As % of the Job Titles category 0.16% 0.34% 0.40%
Number of salaries quoted 8 32 39
Average salary £27,500 £23,208 £27,500
Average salary % change year-on-year
+18.49% -15.60%
90% offered a salary of more than £21,450 £19,100 £17,800
10% offered a salary of more than £35,000 £28,850 £42,500
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
6363 9725 9706
As % of all permanent IT jobs located in the City of London 95.07% 95.35% 94.54%
Number of salaries quoted 5728 8455 8287
Average salary £57,500 £54,500 £55,000
Average salary % change year-on-year
+5.50% -0.90%
90% offered a salary of more than £35,000 £33,000 £32,500
10% offered a salary of more than £85,000 £80,000 £77,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the City of London region.

1st Line Support Salary Trend in the City of London

1st Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the City of London region over the 3 months to 5 February 2016.

1st Line Support Salary Histogram in the City of London

1st Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 5 February 2016, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 13 (56.52%) Windows
1 13 (56.52%) Microsoft
2 12 (52.17%) MS Office
3 11 (47.83%) Active Directory
4 7 (30.43%) Windows 7
5 6 (26.09%) MS Excel
5 6 (26.09%) LAN
6 4 (17.39%) MS Exchange
6 4 (17.39%) DNS
6 4 (17.39%) VMware
6 4 (17.39%) Wi-Fi
6 4 (17.39%) VMware Infrastructure
7 3 (13.04%) IP Telephony
7 3 (13.04%) TCP/IP
7 3 (13.04%) SAN
7 3 (13.04%) Linux
7 3 (13.04%) ITIL
8 2 (8.70%) MCP
8 2 (8.70%) WAN
8 2 (8.70%) DHCP
8 2 (8.70%) Citrix
8 2 (8.70%) Blackberry
8 2 (8.70%) SLA
8 2 (8.70%) VMware ESX
8 2 (8.70%) Video Conferencing
8 2 (8.70%) Incident Management
8 2 (8.70%) Windows Server
8 2 (8.70%) Windows Server 2008
8 2 (8.70%) Exchange Server 2010
8 2 (8.70%) Windows 8

1st Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 5 February 2016, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (17.39%) MS Exchange
2 2 (8.70%) Exchange Server 2010
3 1 (4.35%) Exchange Server 2013
Applications
1 12 (52.17%) MS Office
2 6 (26.09%) MS Excel
3 1 (4.35%) MS Visio
Business Applications
1 1 (4.35%) Dynamics AX
Cloud Services
1 1 (4.35%) Dropbox
1 1 (4.35%) Google Apps
1 1 (4.35%) Office 365
Communications & Networking
1 6 (26.09%) LAN
2 4 (17.39%) DNS
2 4 (17.39%) Wi-Fi
3 3 (13.04%) IP Telephony
3 3 (13.04%) SAN
3 3 (13.04%) TCP/IP
4 2 (8.70%) DHCP
4 2 (8.70%) WAN
5 1 (4.35%) Broadband
5 1 (4.35%) Firewall
5 1 (4.35%) FTP
5 1 (4.35%) NAS
5 1 (4.35%) PBX
5 1 (4.35%) VPN
5 1 (4.35%) WebEx
Database & Business Intelligence
1 1 (4.35%) MySQL
General
1 1 (4.35%) Banking
1 1 (4.35%) Finance
1 1 (4.35%) Manufacturing
1 1 (4.35%) Retail
1 1 (4.35%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (4.35%) COM
Miscellaneous
1 2 (8.70%) Blackberry
1 2 (8.70%) Video Conferencing
2 1 (4.35%) Analytical Skills
2 1 (4.35%) Client/Server
2 1 (4.35%) Data Extraction
2 1 (4.35%) Visualisation
Operating Systems
1 13 (56.52%) Windows
2 7 (30.43%) Windows 7
3 3 (13.04%) Linux
4 2 (8.70%) Windows 8
4 2 (8.70%) Windows Server
4 2 (8.70%) Windows Server 2008
5 1 (4.35%) Android
5 1 (4.35%) Apple iOS
Processes & Methodologies
1 3 (13.04%) ITIL
2 2 (8.70%) Incident Management
3 1 (4.35%) Asset Management
3 1 (4.35%) Change Management
3 1 (4.35%) CRM
3 1 (4.35%) Data Protection
3 1 (4.35%) Document Management
3 1 (4.35%) E-Commerce
3 1 (4.35%) ERP
3 1 (4.35%) Line Management
3 1 (4.35%) Patch Management
3 1 (4.35%) Process Improvement
3 1 (4.35%) Time Management
Qualifications
1 2 (8.70%) MCP
2 1 (4.35%) CCNA
2 1 (4.35%) Cisco Certification
2 1 (4.35%) Degree
2 1 (4.35%) MCSE
2 1 (4.35%) Microsoft Certification
Quality Assurance & Compliance
1 2 (8.70%) SLA
System Software
1 11 (47.83%) Active Directory
2 4 (17.39%) VMware Infrastructure
3 2 (8.70%) VMware ESX
4 1 (4.35%) Hyper-V
Systems Management
1 1 (4.35%) Norton AntiVirus
1 1 (4.35%) WSUS
Vendors
1 13 (56.52%) Microsoft
2 4 (17.39%) VMware
3 2 (8.70%) Citrix
4 1 (4.35%) Apple
4 1 (4.35%) Cisco
4 1 (4.35%) Dell
4 1 (4.35%) Google
4 1 (4.35%) HP
4 1 (4.35%) Isilon
4 1 (4.35%) Kofax
4 1 (4.35%) Red Hat
4 1 (4.35%) Salesforce.com
4 1 (4.35%) Symantec
City, London
Oscar
Salary: £26000 - £35000 per annum
Posted: 2 days ago
City, London
Satigo Ltd
Salary: £20000 - £25000 per annum + Benefits and Bonus
Posted: 2 days ago
City, London
AWD Recruitment
Salary: £18,000 - £22,000 per annum
Posted: 3 days ago
City, London
Miller Maxwell Ltd
Salary: From £20,000 to £25,000 per annum + Bonus + Benefits
Posted: 4 days ago
City of London
Eligo Recruitment
Salary: £20000 - £24000 per annum + benefits
Posted: 5 days ago
City of London
Development and Infrastructure
Salary: £30k - 40k per year
Posted: 17 days ago