The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
First Line Support
Rank 282 300 307
Rank change year-on-year
+18 +7
Permanent jobs requiring a 1st Line Support 21 28 17
As % of all permanent IT jobs located in the City of London 0.22% 0.24% 0.14%
As % of the Job Titles category 0.23% 0.26% 0.15%
Number of salaries quoted 20 22 16
Average salary £22,750 £25,500 £24,250
Average salary % change year-on-year
-10.78% +5.15%
90% offered a salary of more than £20,900 £21,775 £21,000
10% offered a salary of more than £25,850 £31,450 £32,000
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
8988 10867 11023
As % of all permanent IT jobs located in the City of London 92.91% 92.63% 93.22%
Number of salaries quoted 7763 9145 9766
Average salary £55,000 £52,500 £55,000
Average salary % change year-on-year
+4.76% -4.54%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £80,000 £80,000 £75,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the City of London region.

1st Line Support Salary Trend in the City of London

1st Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the City of London region over the 3 months to 28 August 2015.

1st Line Support Salary Histogram in the City of London

1st Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 28 August 2015, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 35 (63.64%) Windows
2 30 (54.55%) Active Directory
3 25 (45.45%) Microsoft
4 23 (41.82%) MS Office
5 20 (36.36%) Finance
6 18 (32.73%) SLA
7 17 (30.91%) ITIL
7 17 (30.91%) Windows XP
8 15 (27.27%) Citrix
9 14 (25.45%) MS Exchange
9 14 (25.45%) MS Excel
10 12 (21.82%) Cisco
10 12 (21.82%) Windows 7
11 10 (18.18%) Microsoft Certification
12 9 (16.36%) Service Management
12 9 (16.36%) Management Information System
12 9 (16.36%) Internet
13 8 (14.55%) Blackberry
13 8 (14.55%) VPN
13 8 (14.55%) Windows Server 2008
13 8 (14.55%) VMware
13 8 (14.55%) Degree
14 7 (12.73%) VMware Infrastructure
14 7 (12.73%) MCSE
14 7 (12.73%) Windows Server 2003
14 7 (12.73%) Analytical Skills
15 6 (10.91%) Exchange Server 2007
15 6 (10.91%) Incident Management
16 5 (9.09%) Windows Mobile
16 5 (9.09%) Mathematics

1st Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 28 August 2015, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (25.45%) MS Exchange
2 6 (10.91%) Exchange Server 2007
3 5 (9.09%) Exchange Server 2010
3 5 (9.09%) Exchange Server 2003
4 4 (7.27%) Blackberry Enterprise Server
5 2 (3.64%) SharePoint
5 2 (3.64%) Exchange Server 2013
5 2 (3.64%) Lync
6 1 (1.82%) CMS
Applications
1 23 (41.82%) MS Office
2 14 (25.45%) MS Excel
3 2 (3.64%) Spreadsheet
Cloud Services
1 2 (3.64%) Office 365
2 1 (1.82%) PaaS
Communications & Networking
1 9 (16.36%) Internet
2 8 (14.55%) VPN
3 5 (9.09%) TCP/IP
4 4 (7.27%) IP Telephony
5 3 (5.45%) Firewall
5 3 (5.45%) LAN
6 2 (3.64%) Broadband
6 2 (3.64%) VoIP
6 2 (3.64%) WebEx
7 1 (1.82%) Wi-Fi
7 1 (1.82%) Wireless
7 1 (1.82%) VLAN
7 1 (1.82%) Cisco ASA
7 1 (1.82%) Structured Cabling
7 1 (1.82%) GoToMeeting
7 1 (1.82%) PBX
7 1 (1.82%) DNS
7 1 (1.82%) Extranet
General
1 20 (36.36%) Finance
2 5 (9.09%) Advertising
3 4 (7.27%) Law
4 3 (5.45%) Telecoms
5 2 (3.64%) Financial Institution
5 2 (3.64%) Banking
5 2 (3.64%) French Language
6 1 (1.82%) Legal
Miscellaneous
1 9 (16.36%) Management Information System
2 8 (14.55%) Blackberry
3 7 (12.73%) Analytical Skills
4 5 (9.09%) CMDB
4 5 (9.09%) iPhone
4 5 (9.09%) Mathematics
5 3 (5.45%) Data Centre
5 3 (5.45%) Video Conferencing
6 1 (1.82%) Algorithms
6 1 (1.82%) Computer Science
6 1 (1.82%) Foreign Exchange (FX)
6 1 (1.82%) Equities
6 1 (1.82%) PDA
6 1 (1.82%) Contract for Difference
Operating Systems
1 35 (63.64%) Windows
2 17 (30.91%) Windows XP
3 12 (21.82%) Windows 7
4 8 (14.55%) Windows Server 2008
5 7 (12.73%) Windows Server 2003
6 5 (9.09%) Windows Mobile
6 5 (9.09%) Android
7 2 (3.64%) NetWare
7 2 (3.64%) Linux
7 2 (3.64%) Windows 8
7 2 (3.64%) Windows Server 2012
8 1 (1.82%) Windows 2000
8 1 (1.82%) Mac OS X
8 1 (1.82%) Windows Vista
Processes & Methodologies
1 17 (30.91%) ITIL
2 9 (16.36%) Service Management
3 6 (10.91%) Incident Management
4 5 (9.09%) Problem Management
5 4 (7.27%) Information Security
5 4 (7.27%) BCP
5 4 (7.27%) Disaster Recovery
6 3 (5.45%) Change Management
6 3 (5.45%) CRM
6 3 (5.45%) Agile Software Development
7 2 (3.64%) Asset Management
7 2 (3.64%) Release Management
7 2 (3.64%) ITSM
7 2 (3.64%) Continuous Improvement
7 2 (3.64%) Data Protection
7 2 (3.64%) Line Management
8 1 (1.82%) Mentoring
8 1 (1.82%) Network Management
8 1 (1.82%) Change Control
8 1 (1.82%) Root Cause Analysis
Programming Languages
1 5 (9.09%) SQL
Qualifications
1 10 (18.18%) Microsoft Certification
2 8 (14.55%) Degree
3 7 (12.73%) MCSE
4 5 (9.09%) MCSA
5 4 (7.27%) CCNA
5 4 (7.27%) Cisco Certification
5 4 (7.27%) MCP
6 1 (1.82%) ITIL Certification
6 1 (1.82%) MOS
Quality Assurance & Compliance
1 18 (32.73%) SLA
2 1 (1.82%) QA
System Software
1 30 (54.55%) Active Directory
2 7 (12.73%) VMware Infrastructure
3 3 (5.45%) VMware Server
4 1 (1.82%) XenApp
4 1 (1.82%) Terminal Services
4 1 (1.82%) Microsoft Virtual Server
Systems Management
1 1 (1.82%) SCCM
Vendors
1 25 (45.45%) Microsoft
2 15 (27.27%) Citrix
3 12 (21.82%) Cisco
4 8 (14.55%) VMware
5 4 (7.27%) McAfee
6 2 (3.64%) Salesforce.com
6 2 (3.64%) Apple
6 2 (3.64%) Adobe
6 2 (3.64%) Mitel
6 2 (3.64%) Polycom
6 2 (3.64%) Tandberg
7 1 (1.82%) Dell Compellent
7 1 (1.82%) EPiServer
7 1 (1.82%) CheckPoint
7 1 (1.82%) Sophos
City of London
Quantica Technology - London
Salary: £18000 - £22000 per annum + benefits
Posted: 11 days ago