The statistics below represent IT jobs advertised across the City of London region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 February 2017 with a comparison to same period over 2 years.

3 months to
27 Feb 2017
Same period 2016 Same period 2015
First Line Support
London / City of London
Rank 220 239 292
Rank change year-on-year
+19 +53
Permanent jobs requiring a 1st Line Support 9 16 31
As % of all permanent IT jobs located in the City of London 0.18% 0.24% 0.30%
As % of the Job Titles category 0.19% 0.25% 0.31%
Number of salaries quoted 6 14 29
Median salary £24,000 £27,500 £22,500
Median salary % change year-on-year
-12.72% +22.22%
90% offered a salary of more than £19,250 £22,950 £19,800
10% offered a salary of more than £38,000 £35,000 £25,400
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
4837 6517 9894
As % of all permanent IT jobs located in the City of London 96.24% 95.74% 95.52%
Number of salaries quoted 4431 5812 8488
Median salary £60,000 £57,500 £55,000
Median salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £35,000 £35,000 £33,000
10% offered a salary of more than £85,000 £77,500 £82,500
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

1st Line Support
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the City of London region.

1st Line Support Salary Trend in the City of London

1st Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the City of London region over the 3 months to 27 February 2017.

1st Line Support Salary Histogram in the City of London

1st Line Support Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 27 February 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 1st Line Support in the job title.

1 18 (69.23%) Windows
2 13 (50.00%) Microsoft
3 11 (42.31%) MS Exchange
4 9 (34.62%) ITIL
5 8 (30.77%) Apple
6 7 (26.92%) SLA
7 6 (23.08%) MS Office
7 6 (23.08%) DHCP
7 6 (23.08%) TCP/IP
7 6 (23.08%) DNS
7 6 (23.08%) Linux
7 6 (23.08%) Active Directory
7 6 (23.08%) Citrix
7 6 (23.08%) VMware
7 6 (23.08%) Windows 8
7 6 (23.08%) VMware Infrastructure
7 6 (23.08%) Windows 7
8 5 (19.23%) Office 365
8 5 (19.23%) Finance
8 5 (19.23%) Blackberry
8 5 (19.23%) Project Management
8 5 (19.23%) MS Excel
9 4 (15.38%) SQL Server
9 4 (15.38%) IIS
9 4 (15.38%) MCP
9 4 (15.38%) Firewall
9 4 (15.38%) Marketing
9 4 (15.38%) Degree
9 4 (15.38%) Windows Server
9 4 (15.38%) Windows Server 2008

1st Line Support Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (42.31%) MS Exchange
2 4 (15.38%) IIS
3 3 (11.54%) Exchange Server 2007
3 3 (11.54%) Exchange Server 2010
3 3 (11.54%) Exchange Server 2013
4 1 (3.85%) SharePoint
Applications
1 6 (23.08%) MS Office
2 5 (19.23%) MS Excel
3 2 (7.69%) MS PowerPoint
Cloud Services
1 5 (19.23%) Office 365
Communications & Networking
1 6 (23.08%) DHCP
1 6 (23.08%) DNS
1 6 (23.08%) TCP/IP
2 4 (15.38%) Firewall
2 4 (15.38%) NAS
3 2 (7.69%) DECT
Database & Business Intelligence
1 4 (15.38%) SQL Server
2 3 (11.54%) SQL Server 2005
2 3 (11.54%) SQL Server 2008
3 2 (7.69%) Relational Database
Development Applications
1 2 (7.69%) JIRA
General
1 5 (19.23%) Finance
2 4 (15.38%) Marketing
3 3 (11.54%) Telecoms
4 2 (7.69%) Law
4 2 (7.69%) Legal
5 1 (3.85%) Back Office
Libraries, Frameworks & Software Standards
1 2 (7.69%) Middleware
Miscellaneous
1 5 (19.23%) Blackberry
2 3 (11.54%) iPad
2 3 (11.54%) iPhone
3 2 (7.69%) Computer Science
3 2 (7.69%) Hedge funds
4 1 (3.85%) Wiki
Operating Systems
1 18 (69.23%) Windows
2 6 (23.08%) Linux
2 6 (23.08%) Windows 7
2 6 (23.08%) Windows 8
3 4 (15.38%) Windows Server
3 4 (15.38%) Windows Server 2008
4 3 (11.54%) Apple iOS
4 3 (11.54%) Windows Server 2003
4 3 (11.54%) Windows Server 2012
5 2 (7.69%) Unix
5 2 (7.69%) VMS
6 1 (3.85%) Windows 10
6 1 (3.85%) Windows XP
Processes & Methodologies
1 9 (34.62%) ITIL
2 5 (19.23%) Project Management
3 3 (11.54%) Incident Management
3 3 (11.54%) Service Management
4 1 (3.85%) ITSM
4 1 (3.85%) Project Governance
4 1 (3.85%) SEO
4 1 (3.85%) Service Delivery
Qualifications
1 4 (15.38%) Degree
1 4 (15.38%) MCP
2 3 (11.54%) MCT
3 2 (7.69%) ITIL Certification
Quality Assurance & Compliance
1 7 (26.92%) SLA
System Software
1 6 (23.08%) Active Directory
1 6 (23.08%) VMware Infrastructure
2 3 (11.54%) Microsoft App-V
2 3 (11.54%) XenApp
3 2 (7.69%) Virtual Machines
4 1 (3.85%) Hyper-V
Vendors
1 13 (50.00%) Microsoft
2 8 (30.77%) Apple
3 6 (23.08%) Citrix
3 6 (23.08%) VMware
4 2 (7.69%) Adobe
4 2 (7.69%) Autodesk
4 2 (7.69%) Avaya
4 2 (7.69%) iManage
4 2 (7.69%) Remedy
4 2 (7.69%) ServiceNow