The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
First Line Support
Rank 264 286 320
Rank change year-on-year
+22 +34
Permanent jobs requiring a 1st Line Support 33 51 14
As % of all permanent IT jobs located in the City of London 0.33% 0.40% 0.12%
As % of the Job Titles category 0.36% 0.43% 0.13%
Number of salaries quoted 27 46 13
Average salary £24,250 £25,250 £23,000
Average salary % change year-on-year
-3.96% +9.78%
90% offered a salary of more than £21,300 £18,000 £20,700
10% offered a salary of more than £27,700 £29,000 £29,000
UK excluding London average salary £20,000 £20,000 £19,500
% change year-on-year
- +2.56%
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9096 11804 11089
As % of all permanent IT jobs located in the City of London 92.10% 92.44% 93.22%
Number of salaries quoted 7803 9988 9542
Average salary £55,000 £53,500 £52,500
Average salary % change year-on-year
+2.80% +1.90%
90% offered a salary of more than £33,000 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the City of London region.

1st Line Support Salary Trend in the City of London

1st Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 29 May 2015, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 37 (59.68%) Windows
2 29 (46.77%) Active Directory
2 29 (46.77%) Microsoft
3 23 (37.10%) MS Office
4 22 (35.48%) Windows XP
5 19 (30.65%) Finance
6 17 (27.42%) SLA
7 16 (25.81%) MS Excel
7 16 (25.81%) Citrix
8 14 (22.58%) MS Exchange
9 13 (20.97%) Windows 7
10 12 (19.35%) Degree
10 12 (19.35%) ITIL
11 11 (17.74%) Management Information System
12 10 (16.13%) Microsoft Certification
12 10 (16.13%) Advertising
13 9 (14.52%) MCSE
13 9 (14.52%) MCSA
14 8 (12.90%) Cisco
14 8 (12.90%) Windows Server 2003
14 8 (12.90%) Blackberry
14 8 (12.90%) Windows Server 2008
15 7 (11.29%) Android
15 7 (11.29%) Service Management
15 7 (11.29%) VPN
16 6 (9.68%) TCP/IP
17 5 (8.06%) Internet
17 5 (8.06%) iPhone
17 5 (8.06%) CMDB
17 5 (8.06%) Problem Management

1st Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 29 May 2015, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (22.58%) MS Exchange
2 5 (8.06%) Exchange Server 2007
2 5 (8.06%) Exchange Server 2010
2 5 (8.06%) Exchange Server 2003
3 4 (6.45%) Blackberry Enterprise Server
4 2 (3.23%) Lync
4 2 (3.23%) Exchange Server 2013
4 2 (3.23%) WordPress
4 2 (3.23%) SharePoint
5 1 (1.61%) IBM Notes
Applications
1 23 (37.10%) MS Office
2 16 (25.81%) MS Excel
3 2 (3.23%) Spreadsheet
4 1 (1.61%) MS PowerPoint
Cloud Services
1 3 (4.84%) Office 365
Communications & Networking
1 7 (11.29%) VPN
2 6 (9.68%) TCP/IP
3 5 (8.06%) Internet
4 4 (6.45%) IP Telephony
5 2 (3.23%) LAN
6 1 (1.61%) Wi-Fi
6 1 (1.61%) Wireless
6 1 (1.61%) PBX
6 1 (1.61%) VoIP
6 1 (1.61%) Structured Cabling
6 1 (1.61%) WebEx
Database & Business Intelligence
1 2 (3.23%) SQL Server Reporting Services
1 2 (3.23%) SQL Server
Development Applications
1 1 (1.61%) Hudson
General
1 19 (30.65%) Finance
2 10 (16.13%) Advertising
3 5 (8.06%) Law
4 3 (4.84%) Telecoms
4 3 (4.84%) Legal
5 2 (3.23%) Banking
5 2 (3.23%) Marketing
6 1 (1.61%) Financial Institution
6 1 (1.61%) French Language
Libraries, Frameworks & Software Standards
1 2 (3.23%) HTML5
1 2 (3.23%) CSS3
1 2 (3.23%) jQuery
1 2 (3.23%) CSS
1 2 (3.23%) HTML
Miscellaneous
1 11 (17.74%) Management Information System
2 8 (12.90%) Blackberry
3 5 (8.06%) iPhone
3 5 (8.06%) CMDB
3 5 (8.06%) Mathematics
4 3 (4.84%) Analytical Skills
5 2 (3.23%) Social Media
5 2 (3.23%) Video Conferencing
6 1 (1.61%) Computer Science
6 1 (1.61%) Smartphone
6 1 (1.61%) PDA
6 1 (1.61%) Statistics
6 1 (1.61%) Equities
Operating Systems
1 37 (59.68%) Windows
2 22 (35.48%) Windows XP
3 13 (20.97%) Windows 7
4 8 (12.90%) Windows Server 2003
4 8 (12.90%) Windows Server 2008
5 7 (11.29%) Android
6 5 (8.06%) Windows Mobile
7 2 (3.23%) Windows 8
7 2 (3.23%) Mac OS X Server
7 2 (3.23%) NetWare
8 1 (1.61%) Mac OS X
8 1 (1.61%) Windows Server 2012
8 1 (1.61%) Windows Vista
Processes & Methodologies
1 12 (19.35%) ITIL
2 7 (11.29%) Service Management
3 5 (8.06%) Problem Management
4 4 (6.45%) Information Security
4 4 (6.45%) BCP
4 4 (6.45%) Disaster Recovery
5 2 (3.23%) Asset Management
5 2 (3.23%) Web Development
5 2 (3.23%) SEO
5 2 (3.23%) Workflow
6 1 (1.61%) ITSM
6 1 (1.61%) Change Management
6 1 (1.61%) E-Commerce
6 1 (1.61%) CRM
6 1 (1.61%) System Testing
6 1 (1.61%) Time Management
6 1 (1.61%) Release Management
6 1 (1.61%) Continuous Improvement
6 1 (1.61%) Root Cause Analysis
6 1 (1.61%) Workflow Management
Programming Languages
1 2 (3.23%) JavaScript
1 2 (3.23%) SQL
Qualifications
1 12 (19.35%) Degree
2 10 (16.13%) Microsoft Certification
3 9 (14.52%) MCSE
3 9 (14.52%) MCSA
4 2 (3.23%) CCNA
4 2 (3.23%) MCP
4 2 (3.23%) Cisco Certification
5 1 (1.61%) A+ Certification
5 1 (1.61%) MCITP
5 1 (1.61%) MOS
Quality Assurance & Compliance
1 17 (27.42%) SLA
2 1 (1.61%) QA
System Software
1 29 (46.77%) Active Directory
2 4 (6.45%) VMware Infrastructure
Systems Management
1 1 (1.61%) DameWare
1 1 (1.61%) SCCM
Vendors
1 29 (46.77%) Microsoft
2 16 (25.81%) Citrix
3 8 (12.90%) Cisco
4 5 (8.06%) VMware
5 4 (6.45%) McAfee
6 3 (4.84%) Apple
7 2 (3.23%) Mitel
7 2 (3.23%) Adobe
7 2 (3.23%) Salesforce.com
8 1 (1.61%) Interwoven
8 1 (1.61%) Avaya
8 1 (1.61%) Lotus
8 1 (1.61%) Polycom
8 1 (1.61%) Tandberg