The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
First Line Support
Rank 270 278 316
Rank change year-on-year
+8 +38
Permanent jobs requiring a 1st Line Support 40 60 18
As % of all permanent IT jobs located in the City of London 0.38% 0.48% 0.15%
As % of the Job Titles category 0.41% 0.52% 0.16%
Number of salaries quoted 33 56 15
Average salary £24,250 £27,500 £25,000
Average salary % change year-on-year
-11.81% +10.00%
90% offered a salary of more than £21,000 £18,000 £20,200
10% offered a salary of more than £27,900 £36,250 £29,300
UK excluding London average salary £20,000 £20,000 £20,000
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9848 11625 11140
As % of all permanent IT jobs located in the City of London 92.90% 92.57% 93.37%
Number of salaries quoted 8390 9773 9771
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £33,500 £32,500 £32,521
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the City of London region.

1st Line Support Salary Trend in the City of London

1st Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 17 April 2015, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 50 (64.10%) Windows
2 39 (50.00%) Microsoft
3 34 (43.59%) Active Directory
4 31 (39.74%) MS Office
5 28 (35.90%) Windows XP
6 23 (29.49%) Finance
7 21 (26.92%) MS Excel
8 18 (23.08%) Citrix
9 15 (19.23%) MS Exchange
9 15 (19.23%) SLA
10 14 (17.95%) Degree
10 14 (17.95%) Windows 7
11 12 (15.38%) ITIL
12 11 (14.10%) Windows Server 2008
13 10 (12.82%) Advertising
14 9 (11.54%) Management Information System
14 9 (11.54%) Microsoft Certification
14 9 (11.54%) Windows Server 2003
14 9 (11.54%) Blackberry
14 9 (11.54%) MCSA
15 8 (10.26%) MCSE
16 7 (8.97%) TCP/IP
16 7 (8.97%) Legal
16 7 (8.97%) Android
17 6 (7.69%) Windows 8
17 6 (7.69%) iPhone
17 6 (7.69%) Law
18 5 (6.41%) VMware
18 5 (6.41%) IP Telephony
18 5 (6.41%) Windows Mobile

1st Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 17 April 2015, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (19.23%) MS Exchange
2 5 (6.41%) Exchange Server 2010
3 4 (5.13%) IBM Notes
3 4 (5.13%) Blackberry Enterprise Server
4 3 (3.85%) Exchange Server 2003
4 3 (3.85%) Exchange Server 2007
5 2 (2.56%) WordPress
5 2 (2.56%) Exchange Server 2013
6 1 (1.28%) SharePoint
6 1 (1.28%) Lync
Applications
1 31 (39.74%) MS Office
2 21 (26.92%) MS Excel
3 1 (1.28%) MS PowerPoint
3 1 (1.28%) Spreadsheet
Cloud Services
1 4 (5.13%) Office 365
Communications & Networking
1 7 (8.97%) TCP/IP
2 5 (6.41%) VPN
2 5 (6.41%) IP Telephony
3 3 (3.85%) Internet
3 3 (3.85%) Firewall
4 1 (1.28%) Wi-Fi
4 1 (1.28%) Wireless
4 1 (1.28%) Broadband
4 1 (1.28%) LAN
4 1 (1.28%) VoIP
Database & Business Intelligence
1 5 (6.41%) SQL Server
2 4 (5.13%) SQL Server Reporting Services
Development Applications
1 1 (1.28%) Hudson
General
1 23 (29.49%) Finance
2 10 (12.82%) Advertising
3 7 (8.97%) Legal
4 6 (7.69%) Law
5 4 (5.13%) Banking
6 3 (3.85%) Front Office
7 2 (2.56%) Marketing
8 1 (1.28%) Financial Institution
8 1 (1.28%) Telecoms
8 1 (1.28%) Retail
8 1 (1.28%) Investment Banking
Libraries, Frameworks & Software Standards
1 2 (2.56%) HTML
1 2 (2.56%) CSS
1 2 (2.56%) jQuery
1 2 (2.56%) HTML5
1 2 (2.56%) CSS3
Miscellaneous
1 9 (11.54%) Blackberry
1 9 (11.54%) Management Information System
2 6 (7.69%) iPhone
3 3 (3.85%) Mathematics
3 3 (3.85%) CMDB
4 2 (2.56%) Derivative
4 2 (2.56%) Equity Derivative
4 2 (2.56%) Social Media
5 1 (1.28%) Analytical Skills
5 1 (1.28%) Statistics
5 1 (1.28%) Video Conferencing
5 1 (1.28%) Equities
5 1 (1.28%) Smartphone
5 1 (1.28%) PDA
Operating Systems
1 50 (64.10%) Windows
2 28 (35.90%) Windows XP
3 14 (17.95%) Windows 7
4 11 (14.10%) Windows Server 2008
5 9 (11.54%) Windows Server 2003
6 7 (8.97%) Android
7 6 (7.69%) Windows 8
8 5 (6.41%) Windows Mobile
9 3 (3.85%) Windows Server 2012
10 2 (2.56%) Windows Vista
10 2 (2.56%) Mac OS X Server
10 2 (2.56%) NetWare
11 1 (1.28%) Mac OS X
Processes & Methodologies
1 12 (15.38%) ITIL
2 5 (6.41%) Service Management
3 4 (5.13%) Disaster Recovery
3 4 (5.13%) Information Security
3 4 (5.13%) BCP
4 3 (3.85%) Problem Management
4 3 (3.85%) Data Entry
5 2 (2.56%) Web Development
5 2 (2.56%) SEO
5 2 (2.56%) Workflow
5 2 (2.56%) Asset Management
6 1 (1.28%) Document Management
6 1 (1.28%) Workflow Management
6 1 (1.28%) Risk Management
6 1 (1.28%) CRM
6 1 (1.28%) E-Commerce
6 1 (1.28%) Root Cause Analysis
6 1 (1.28%) Release Management
6 1 (1.28%) Time Management
Programming Languages
1 5 (6.41%) SQL
2 2 (2.56%) Python
2 2 (2.56%) C#
2 2 (2.56%) Java
2 2 (2.56%) JavaScript
3 1 (1.28%) Perl
3 1 (1.28%) C
Qualifications
1 14 (17.95%) Degree
2 9 (11.54%) MCSA
2 9 (11.54%) Microsoft Certification
3 8 (10.26%) MCSE
4 2 (2.56%) CCNA
4 2 (2.56%) A+ Certification
4 2 (2.56%) Cisco Certification
5 1 (1.28%) CCIA
5 1 (1.28%) ITIL Certification
5 1 (1.28%) MOS
5 1 (1.28%) MCITP
5 1 (1.28%) Citrix Certification
5 1 (1.28%) MCP
Quality Assurance & Compliance
1 15 (19.23%) SLA
System Software
1 34 (43.59%) Active Directory
2 4 (5.13%) VMware Infrastructure
Systems Management
1 1 (1.28%) DameWare
1 1 (1.28%) SCCM
Vendors
1 39 (50.00%) Microsoft
2 18 (23.08%) Citrix
3 5 (6.41%) VMware
3 5 (6.41%) Cisco
4 4 (5.13%) Lotus
4 4 (5.13%) McAfee
5 3 (3.85%) Hummingbird
5 3 (3.85%) Apple
5 3 (3.85%) RightFax
6 2 (2.56%) Adobe
7 1 (1.28%) Interwoven
7 1 (1.28%) Avaya
7 1 (1.28%) Salesforce.com
7 1 (1.28%) Mitel
City, London
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits+excellent training
Posted: 2 days ago
City, London
AdRoc Group
Salary: From £28,000 to £40,000 per annum
Posted: 4 days ago
City, London
Proactive Appointments
Salary: From £25,000 to £30,000 per annum
Posted: 4 days ago
City, London
Eligo Recruitment Ltd
Salary: £20000 - £24000 per annum + Full Benefits
Posted: 5 days ago
City, London
Harrington Starr
Salary: £25000 - £30000 per annum
Posted: 5 days ago
City, London
Oscar Associates (UK) Ltd
Salary: £20000 - £22000 per annum
Posted: 6 days ago
City of London
Claremont Consulting Limited
Salary: £24000 - £30000 per annum + package & benefits
Posted: 27 days ago