The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 267 277 286
Rank change year-on-year
+10 +9
Permanent jobs requiring a 1st Line Support 33 30 23
As % of all permanent IT jobs located in the City of London 0.32% 0.29% 0.21%
As % of the Job Titles category 0.35% 0.31% 0.22%
Number of salaries quoted 33 28 22
Average salary £22,500 £26,500 £23,500
Average salary % change year-on-year
-15.09% +12.76%
90% offered a salary of more than £19,200 £18,500 £19,000
10% offered a salary of more than £25,400 £39,000 £32,100
UK excluding London average salary £19,750 £20,000 £20,000
% change year-on-year
-1.25% -
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9533 9759 10355
As % of all permanent IT jobs located in the City of London 93.41% 92.98% 94.06%
Number of salaries quoted 8322 8339 9322
Average salary £55,000 £55,000 £51,500
Average salary % change year-on-year
- +6.79%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the City of London region.

1st Line Support Salary Trend in the City of London

1st Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the City of London region over the 3 months to 27 January 2015.

1st Line Support Salary Histogram in the City of London

1st Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 27 January 2015, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 39 (60.94%) Windows
2 38 (59.38%) Microsoft
3 27 (42.19%) MS Office
4 24 (37.50%) Active Directory
5 19 (29.69%) ITIL
5 19 (29.69%) Windows XP
6 17 (26.56%) Citrix
6 17 (26.56%) Finance
6 17 (26.56%) MS Excel
7 12 (18.75%) Blackberry
8 11 (17.19%) Legal
8 11 (17.19%) SLA
8 11 (17.19%) Degree
9 10 (15.63%) Windows 7
10 9 (14.06%) Law
10 9 (14.06%) Reuters
10 9 (14.06%) Bloomberg
11 8 (12.50%) Blackberry Enterprise Server
12 6 (9.38%) TCP/IP
12 6 (9.38%) Microsoft Certification
12 6 (9.38%) MCSE
12 6 (9.38%) Windows Server 2008
12 6 (9.38%) Banking
13 5 (7.81%) IP Telephony
13 5 (7.81%) Windows 8
13 5 (7.81%) MS Exchange
13 5 (7.81%) SQL Server
13 5 (7.81%) Advertising
14 4 (6.25%) Firewall
14 4 (6.25%) Lotus

1st Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 27 January 2015, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (12.50%) Blackberry Enterprise Server
2 5 (7.81%) MS Exchange
3 4 (6.25%) IBM Notes
4 1 (1.56%) WorkSite
Applications
1 27 (42.19%) MS Office
2 17 (26.56%) MS Excel
3 3 (4.69%) MS PowerPoint
Cloud Services
1 3 (4.69%) Office 365
Communications & Networking
1 6 (9.38%) TCP/IP
2 5 (7.81%) IP Telephony
3 4 (6.25%) Firewall
4 3 (4.69%) Network Security
5 1 (1.56%) DNS
5 1 (1.56%) Broadband
5 1 (1.56%) VoIP
5 1 (1.56%) DHCP
Database & Business Intelligence
1 5 (7.81%) SQL Server
2 4 (6.25%) SQL Server Reporting Services
Development Applications
1 1 (1.56%) Hudson
General
1 17 (26.56%) Finance
2 11 (17.19%) Legal
3 9 (14.06%) Law
4 6 (9.38%) Banking
5 5 (7.81%) Advertising
6 3 (4.69%) Front Office
7 2 (3.13%) Investment Banking
7 2 (3.13%) Marketing
8 1 (1.56%) Financial Institution
8 1 (1.56%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.56%) COM
Miscellaneous
1 12 (18.75%) Blackberry
2 4 (6.25%) Fat Client
2 4 (6.25%) Thin Client
3 2 (3.13%) iPhone
3 2 (3.13%) Derivative
3 2 (3.13%) Equity Derivative
3 2 (3.13%) Management Information System
4 1 (1.56%) Smartphone
4 1 (1.56%) PDA
4 1 (1.56%) Statistics
4 1 (1.56%) Video Conferencing
4 1 (1.56%) EqualLogic
Operating Systems
1 39 (60.94%) Windows
2 19 (29.69%) Windows XP
3 10 (15.63%) Windows 7
4 6 (9.38%) Windows Server 2008
5 5 (7.81%) Windows 8
6 4 (6.25%) Windows Server 2003
7 2 (3.13%) Android
7 2 (3.13%) Windows Server 2012
8 1 (1.56%) Apple iOS
8 1 (1.56%) Windows Vista
Processes & Methodologies
1 19 (29.69%) ITIL
2 3 (4.69%) Data Entry
3 1 (1.56%) Change Control
3 1 (1.56%) Service Management
3 1 (1.56%) ITSM
3 1 (1.56%) Risk Management
3 1 (1.56%) Migration
3 1 (1.56%) Asset Management
3 1 (1.56%) Document Management
3 1 (1.56%) Release Management
3 1 (1.56%) Time Management
Programming Languages
1 4 (6.25%) SQL
2 2 (3.13%) Python
2 2 (3.13%) C#
2 2 (3.13%) Java
3 1 (1.56%) Perl
3 1 (1.56%) C
Qualifications
1 11 (17.19%) Degree
2 6 (9.38%) MCSE
2 6 (9.38%) Microsoft Certification
3 4 (6.25%) MCSA
4 3 (4.69%) MCP
4 3 (4.69%) MCITP
5 2 (3.13%) A+ Certification
5 2 (3.13%) ITIL Certification
6 1 (1.56%) MOS
6 1 (1.56%) CCNA
6 1 (1.56%) Citrix Certification
6 1 (1.56%) Cisco Certification
6 1 (1.56%) CCIA
Quality Assurance & Compliance
1 11 (17.19%) SLA
System Software
1 24 (37.50%) Active Directory
2 1 (1.56%) VMware Infrastructure
Systems Management
1 1 (1.56%) DameWare
Vendors
1 38 (59.38%) Microsoft
2 17 (26.56%) Citrix
3 9 (14.06%) Reuters
3 9 (14.06%) Bloomberg
4 4 (6.25%) Lotus
4 4 (6.25%) Apple
4 4 (6.25%) Fidessa
5 3 (4.69%) Avaya
5 3 (4.69%) RightFax
5 3 (4.69%) Hummingbird
6 2 (3.13%) VMware
6 2 (3.13%) Cisco
7 1 (1.56%) Juniper
7 1 (1.56%) NetApp
7 1 (1.56%) Interwoven
7 1 (1.56%) HP
7 1 (1.56%) Dell
City, London
Engage PSG
Posted: 3 days ago
City, London
Coal IT Services
Salary: From £20,000 to £24,000 per annum + Excellent Benefits
Posted: 3 days ago
City, London
Annapurna
Salary: £0.00 per annum
Posted: 3 days ago