The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 304 297 308
Rank change year-on-year
-7 +11
Permanent jobs requiring a 1st Line Support 14 27 26
As % of all permanent IT jobs located in the City of London 0.119% 0.206% 0.172%
As % of the Job Titles category 0.128% 0.221% 0.183%
Number of salaries quoted 13 26 26
Average salary £23,000 £23,000 £20,000
Average salary % change year-on-year
- +15.00%
90% offered a salary of more than £20,700 £18,750 £18,500
10% offered a salary of more than £29,000 £31,250 £27,500
UK excluding London average salary £19,500 £19,500 £20,000
% change year-on-year
- -2.50%
All Job Titles
City of London
Permanent IT job ads with a match in the
Job Titles category
10921 12230 14187
As % of all permanent IT jobs located in the City of London 92.83% 93.10% 93.61%
Number of salaries quoted 9422 11124 12765
Average salary £52,500 £52,500 £55,000
Average salary % change year-on-year
- -4.54%
90% offered a salary of more than £32,521 £32,500 £32,500
10% offered a salary of more than £75,000 £85,000 £80,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
London

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the City of London region as a proportion of the total demand within the Job Titles category.

City of London 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the City of London region.

City of London 1st Line Support Salary Trend

1st Line Support
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 23 (65.71%) Windows
2 20 (57.14%) Microsoft
3 19 (54.29%) Active Directory
4 12 (34.29%) ITIL
4 12 (34.29%) Citrix
5 11 (31.43%) MS Office
5 11 (31.43%) Windows XP
5 11 (31.43%) Windows 7
6 10 (28.57%) Finance
7 9 (25.71%) Blackberry
7 9 (25.71%) Banking
7 9 (25.71%) Degree
8 8 (22.86%) MS Excel
9 7 (20.00%) MS Exchange
9 7 (20.00%) MCP
9 7 (20.00%) Microsoft Certification
9 7 (20.00%) Incident Management
10 6 (17.14%) Internet
11 5 (14.29%) HP
11 5 (14.29%) Blackberry Enterprise Server
11 5 (14.29%) MCSE
11 5 (14.29%) Windows Server 2008
12 4 (11.43%) Time Management
12 4 (11.43%) TCP/IP
12 4 (11.43%) Law
13 3 (8.571%) Legal
13 3 (8.571%) VMware
13 3 (8.571%) Bloomberg
13 3 (8.571%) Dell
13 3 (8.571%) Intel

1st Line Support
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (2.857%) FIX Protocol
Application Platforms
1 7 (20.00%) MS Exchange
2 5 (14.29%) Blackberry Enterprise Server
3 3 (8.571%) SharePoint
4 2 (5.714%) Exchange Server 2003
5 1 (2.857%) Lotus Notes
Applications
1 11 (31.43%) MS Office
2 8 (22.86%) MS Excel
3 2 (5.714%) MS PowerPoint
4 1 (2.857%) Spreadsheet
Business Applications
1 2 (5.714%) Dynamics CRM
Communications & Networking
1 6 (17.14%) Internet
2 4 (11.43%) TCP/IP
3 3 (8.571%) LAN
4 2 (5.714%) IP Telephony
4 2 (5.714%) WAN
4 2 (5.714%) DHCP
4 2 (5.714%) HTTP
4 2 (5.714%) DNS
4 2 (5.714%) Intranet
4 2 (5.714%) Firewall
5 1 (2.857%) VPN
5 1 (2.857%) SAN
Database & Business Intelligence
1 1 (2.857%) SQL Server
General
1 10 (28.57%) Finance
2 9 (25.71%) Banking
3 4 (11.43%) Law
4 3 (8.571%) Legal
4 3 (8.571%) Electronics
5 2 (5.714%) Retail Banking
5 2 (5.714%) Retail
5 2 (5.714%) Advertising
6 1 (2.857%) Front Office
Miscellaneous
1 9 (25.71%) Blackberry
2 3 (8.571%) Video Conferencing
2 3 (8.571%) Computer Science
2 3 (8.571%) Hedge funds
3 2 (5.714%) Thin Client
3 2 (5.714%) Fat Client
4 1 (2.857%) Equities
4 1 (2.857%) Cloud Computing
4 1 (2.857%) Open Source
Operating Systems
1 23 (65.71%) Windows
2 11 (31.43%) Windows XP
2 11 (31.43%) Windows 7
3 5 (14.29%) Windows Server 2008
4 3 (8.571%) Windows Server 2003
5 1 (2.857%) Debian
5 1 (2.857%) UNIX
5 1 (2.857%) Linux
5 1 (2.857%) CentOS
5 1 (2.857%) Ubuntu
Processes & Methodologies
1 12 (34.29%) ITIL
2 7 (20.00%) Incident Management
3 4 (11.43%) Time Management
4 3 (8.571%) Computer Security
5 2 (5.714%) Continuous Improvement
5 2 (5.714%) Service Desk Management
5 2 (5.714%) CRM
6 1 (2.857%) Migration
6 1 (2.857%) ITSM
6 1 (2.857%) Service Management
6 1 (2.857%) Service Delivery
6 1 (2.857%) Change Management
6 1 (2.857%) B2B
6 1 (2.857%) Electronic Trading
Programming Languages
1 2 (5.714%) Java
Qualifications
1 9 (25.71%) Degree
2 7 (20.00%) MCP
2 7 (20.00%) Microsoft Certification
3 5 (14.29%) MCSE
4 3 (8.571%) HNC
5 2 (5.714%) MCSA
6 1 (2.857%) Linux+ Certification
6 1 (2.857%) RHCE
6 1 (2.857%) ITIL Certification
Quality Assurance & Compliance
1 2 (5.714%) SLA
1 2 (5.714%) Sarbanes-Oxley
2 1 (2.857%) QA
System Software
1 19 (54.29%) Active Directory
2 3 (8.571%) VMware Infrastructure
3 2 (5.714%) VMware Server
4 1 (2.857%) Microsoft App-V
4 1 (2.857%) XenApp
Vendors
1 20 (57.14%) Microsoft
2 12 (34.29%) Citrix
3 5 (14.29%) HP
4 3 (8.571%) VMware
4 3 (8.571%) Bloomberg
4 3 (8.571%) Dell
4 3 (8.571%) Intel
4 3 (8.571%) Fidessa
4 3 (8.571%) IBM
5 2 (5.714%) Polycom
5 2 (5.714%) Reuters
5 2 (5.714%) Remedy
6 1 (2.857%) Avaya
6 1 (2.857%) Lotus
6 1 (2.857%) Red Hat
6 1 (2.857%) Apple
6 1 (2.857%) Altiris
City of London
My client is looking to recruit a 1st line support analyst, reporting to the IT Operations manager, to join a busy IT Service Delivery team... Ideally you will...
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £24000.00 per annum + Holiday, negotiable
Posted: 4 May 2013