The statistics below represent IT jobs advertised across the City of London region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 July 2016 with a comparison to same period over 2 years.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
First Line Support
Rank 239 290 311
Rank change year-on-year
+51 +21
Permanent jobs requiring a 1st Line Support 17 25 35
As % of all permanent IT jobs located in the City of London 0.27% 0.24% 0.28%
As % of the Job Titles category 0.28% 0.25% 0.30%
Number of salaries quoted 15 24 28
Median salary £32,500 £22,750 £24,000
Median salary % change year-on-year
+42.85% -5.20%
UK excluding London median salary £20,000 £20,500 £20,000
% change year-on-year
-2.43% +2.50%
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
6014 9992 11730
As % of all permanent IT jobs located in the City of London 95.99% 95.03% 95.15%
Number of salaries quoted 5480 8554 9801
Median salary £57,500 £55,000 £53,000
Median salary % change year-on-year
+4.54% +3.77%
90% offered a salary of more than £35,000 £32,500 £32,000
10% offered a salary of more than £80,000 £77,500 £77,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the City of London region.

1st Line Support Salary Trend in the City of London

1st Line Support Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 27 July 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 1st Line Support in the job title.

1 41 (85.42%) Windows
2 37 (77.08%) MS Office
3 32 (66.67%) Windows 7
4 29 (60.42%) VPN
5 28 (58.33%) Telecoms
5 28 (58.33%) Exchange Server 2013
6 27 (56.25%) Patch Management
6 27 (56.25%) Change Management
6 27 (56.25%) MS Visio
6 27 (56.25%) LAN
6 27 (56.25%) WAN
7 16 (33.33%) Active Directory
8 13 (27.08%) ITIL
9 10 (20.83%) Microsoft
10 9 (18.75%) Citrix
11 6 (12.50%) MS Exchange
12 5 (10.42%) MS Excel
12 5 (10.42%) Exchange Server 2010
13 4 (8.33%) ITIL V3
13 4 (8.33%) Android
13 4 (8.33%) iPhone
13 4 (8.33%) Windows XP
13 4 (8.33%) BCP
13 4 (8.33%) Blackberry
13 4 (8.33%) Blackberry Enterprise Server
13 4 (8.33%) Information Security
13 4 (8.33%) IP Telephony
13 4 (8.33%) Windows Mobile
13 4 (8.33%) Incident Management
13 4 (8.33%) Service Management

1st Line Support Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (58.33%) Exchange Server 2013
2 6 (12.50%) MS Exchange
3 5 (10.42%) Exchange Server 2010
4 4 (8.33%) Blackberry Enterprise Server
5 1 (2.08%) Exchange Server 2003
5 1 (2.08%) Exchange Server 2007
Applications
1 37 (77.08%) MS Office
2 27 (56.25%) MS Visio
3 5 (10.42%) MS Excel
4 1 (2.08%) MS PowerPoint
Cloud Services
1 1 (2.08%) Office 365
Communications & Networking
1 29 (60.42%) VPN
2 27 (56.25%) LAN
2 27 (56.25%) WAN
3 4 (8.33%) IP Telephony
4 1 (2.08%) DNS
4 1 (2.08%) FTP
4 1 (2.08%) HTTP
4 1 (2.08%) HTTPS
4 1 (2.08%) Internet
4 1 (2.08%) SAN
4 1 (2.08%) VoIP
Database & Business Intelligence
1 1 (2.08%) MS Access
1 1 (2.08%) SQL Server
General
1 28 (58.33%) Telecoms
2 4 (8.33%) Finance
3 1 (2.08%) Electronics
Miscellaneous
1 4 (8.33%) Blackberry
1 4 (8.33%) iPhone
1 4 (8.33%) Management Information System
2 3 (6.25%) Analytical Skills
3 1 (2.08%) Smartphone
Operating Systems
1 41 (85.42%) Windows
2 32 (66.67%) Windows 7
3 4 (8.33%) Android
3 4 (8.33%) Windows Mobile
3 4 (8.33%) Windows XP
4 3 (6.25%) Mac OS X
5 2 (4.17%) Windows Server
5 2 (4.17%) Windows Server 2008
Processes & Methodologies
1 27 (56.25%) Change Management
1 27 (56.25%) Patch Management
2 13 (27.08%) ITIL
3 4 (8.33%) BCP
3 4 (8.33%) Disaster Recovery
3 4 (8.33%) Incident Management
3 4 (8.33%) Information Security
3 4 (8.33%) ITIL V3
3 4 (8.33%) Service Management
4 1 (2.08%) Agile Software Development
4 1 (2.08%) Problem Management
4 1 (2.08%) Stakeholder Management
Qualifications
1 2 (4.17%) Degree
2 1 (2.08%) DV Cleared
2 1 (2.08%) HNC
2 1 (2.08%) MCP
2 1 (2.08%) MCSE
2 1 (2.08%) Microsoft Certification
2 1 (2.08%) SC Cleared
2 1 (2.08%) Security Cleared
Quality Assurance & Compliance
1 2 (4.17%) SLA
System Software
1 16 (33.33%) Active Directory
2 1 (2.08%) VMware ESX
2 1 (2.08%) VMware Infrastructure
Vendors
1 10 (20.83%) Microsoft
2 9 (18.75%) Citrix
3 1 (2.08%) Aastra
3 1 (2.08%) Intel Security
3 1 (2.08%) Mitel
3 1 (2.08%) Sophos
3 1 (2.08%) VMware
City, London
Ashdown IT
Salary: £26000 per annum + Pension, Healthcare, Gym, Bonus
Posted: Yesterday