The statistics below represent IT jobs advertised across the City of London region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 10 December 2016 with a comparison to same period over 2 years.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
First Line Support
Rank 222 243 278
Rank change year-on-year
+21 +35
Permanent jobs requiring a 1st Line Support 15 16 45
As % of all permanent IT jobs located in the City of London 0.28% 0.24% 0.41%
As % of the Job Titles category 0.29% 0.25% 0.43%
Number of salaries quoted 14 13 42
Median salary £22,250 £21,500 £24,125
Median salary % change year-on-year
+3.48% -10.88%
90% offered a salary of more than £20,650 £20,000 £20,000
10% offered a salary of more than £36,000 £27,500 £58,150
UK excluding London median salary £21,000 £20,750 £19,500
% change year-on-year
+1.20% +6.41%
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
5137 6494 10540
As % of all permanent IT jobs located in the City of London 96.89% 96.11% 95.93%
Number of salaries quoted 4646 5767 9155
Median salary £57,500 £56,500 £52,500
Median salary % change year-on-year
+1.76% +7.61%
90% offered a salary of more than £33,500 £32,500 £32,500
10% offered a salary of more than £85,000 £77,000 £80,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

1st Line Support
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the City of London region.

1st Line Support Salary Trend in the City of London

1st Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the City of London region over the 3 months to 10 December 2016.

1st Line Support Salary Histogram in the City of London

1st Line Support Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 10 December 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 1st Line Support in the job title.

1 18 (75.00%) Windows
2 13 (54.17%) Microsoft
3 10 (41.67%) ITIL
3 10 (41.67%) MS Exchange
4 7 (29.17%) MS Office
4 7 (29.17%) Citrix
4 7 (29.17%) SLA
4 7 (29.17%) Apple
5 6 (25.00%) Blackberry
5 6 (25.00%) MCP
5 6 (25.00%) VMware
5 6 (25.00%) Active Directory
6 5 (20.83%) Windows 8
6 5 (20.83%) VMware Infrastructure
6 5 (20.83%) Linux
6 5 (20.83%) MS Excel
6 5 (20.83%) DNS
6 5 (20.83%) DHCP
6 5 (20.83%) TCP/IP
7 4 (16.67%) IIS
7 4 (16.67%) Marketing
7 4 (16.67%) Degree
7 4 (16.67%) Law
7 4 (16.67%) Project Management
7 4 (16.67%) Firewall
7 4 (16.67%) Office 365
7 4 (16.67%) NAS
7 4 (16.67%) Exchange Server 2007
7 4 (16.67%) Windows Server 2008
7 4 (16.67%) Windows 7

1st Line Support Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (41.67%) MS Exchange
2 4 (16.67%) Exchange Server 2007
2 4 (16.67%) IIS
3 3 (12.50%) Exchange Server 2010
4 2 (8.33%) Exchange Server 2013
5 1 (4.17%) Exchange Server 2003
5 1 (4.17%) SharePoint
Applications
1 7 (29.17%) MS Office
2 5 (20.83%) MS Excel
3 1 (4.17%) MS PowerPoint
Cloud Services
1 4 (16.67%) Office 365
Communications & Networking
1 5 (20.83%) DHCP
1 5 (20.83%) DNS
1 5 (20.83%) TCP/IP
2 4 (16.67%) Firewall
2 4 (16.67%) NAS
3 1 (4.17%) DECT
3 1 (4.17%) Internet
3 1 (4.17%) VPN
Database & Business Intelligence
1 3 (12.50%) SQL Server
1 3 (12.50%) SQL Server 2005
1 3 (12.50%) SQL Server 2008
Development Applications
1 1 (4.17%) JIRA
General
1 4 (16.67%) Law
1 4 (16.67%) Marketing
2 3 (12.50%) Finance
3 2 (8.33%) Legal
3 2 (8.33%) Telecoms
4 1 (4.17%) Electronics
Libraries, Frameworks & Software Standards
1 1 (4.17%) Middleware
Miscellaneous
1 6 (25.00%) Blackberry
2 2 (8.33%) Computer Science
2 2 (8.33%) iPad
2 2 (8.33%) iPhone
3 1 (4.17%) Data Centre
3 1 (4.17%) Hedge funds
3 1 (4.17%) Wiki
Operating Systems
1 18 (75.00%) Windows
2 5 (20.83%) Linux
2 5 (20.83%) Windows 8
3 4 (16.67%) Windows 7
3 4 (16.67%) Windows Server
3 4 (16.67%) Windows Server 2008
4 3 (12.50%) Windows Server 2003
5 2 (8.33%) Apple iOS
5 2 (8.33%) Windows Server 2012
6 1 (4.17%) Unix
6 1 (4.17%) VMS
Processes & Methodologies
1 10 (41.67%) ITIL
2 4 (16.67%) Project Management
3 3 (12.50%) Service Management
4 2 (8.33%) Incident Management
4 2 (8.33%) Service Delivery
5 1 (4.17%) ITSM
5 1 (4.17%) SEO
Qualifications
1 6 (25.00%) MCP
2 4 (16.67%) Degree
3 3 (12.50%) MCT
4 2 (8.33%) ITIL Certification
4 2 (8.33%) MCSE
4 2 (8.33%) Microsoft Certification
5 1 (4.17%) CCNA
5 1 (4.17%) Cisco Certification
5 1 (4.17%) HNC
5 1 (4.17%) MCSA
Quality Assurance & Compliance
1 7 (29.17%) SLA
System Software
1 6 (25.00%) Active Directory
2 5 (20.83%) VMware Infrastructure
3 3 (12.50%) Microsoft App-V
3 3 (12.50%) XenApp
4 1 (4.17%) Hyper-V
4 1 (4.17%) Virtual Machines
Vendors
1 13 (54.17%) Microsoft
2 7 (29.17%) Apple
2 7 (29.17%) Citrix
3 6 (25.00%) VMware
4 2 (8.33%) iManage
5 1 (4.17%) Adobe
5 1 (4.17%) Autodesk
5 1 (4.17%) Avaya
5 1 (4.17%) Remedy
5 1 (4.17%) ServiceNow