The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 295 306 320
Rank change year-on-year
+11 +14
Permanent jobs requiring a 1st Line Support 23 29 12
As % of all permanent IT jobs located in the City of London 0.22% 0.23% 0.100%
As % of the Job Titles category 0.24% 0.25% 0.11%
Number of salaries quoted 22 24 11
Average salary £23,500 £24,000 £24,500
Average salary % change year-on-year
-2.08% -2.04%
90% offered a salary of more than £21,050 £21,500 £21,500
10% offered a salary of more than £25,450 £29,850 £32,000
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9724 11522 11194
As % of all permanent IT jobs located in the City of London 92.57% 92.46% 93.27%
Number of salaries quoted 8361 9663 9804
Average salary £55,000 £52,500 £54,000
Average salary % change year-on-year
+4.76% -2.77%
90% offered a salary of more than £32,500 £32,500 £33,000
10% offered a salary of more than £80,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the City of London

1st Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the City of London region.

1st Line Support Salary Trend in the City of London

1st Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 1st Line Support across the City of London region over the 3 months to 28 July 2015.

1st Line Support Salary Histogram in the City of London

1st Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 28 July 2015, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 37 (60.66%) Windows
2 31 (50.82%) Active Directory
3 28 (45.90%) Microsoft
4 25 (40.98%) MS Office
5 21 (34.43%) Finance
6 19 (31.15%) Windows XP
7 18 (29.51%) SLA
8 16 (26.23%) MS Exchange
8 16 (26.23%) MS Excel
8 16 (26.23%) ITIL
8 16 (26.23%) Citrix
9 13 (21.31%) Windows 7
10 12 (19.67%) Cisco
10 12 (19.67%) Microsoft Certification
11 11 (18.03%) Degree
12 9 (14.75%) MCSE
12 9 (14.75%) Service Management
12 9 (14.75%) Management Information System
13 8 (13.11%) Internet
13 8 (13.11%) Blackberry
13 8 (13.11%) VPN
13 8 (13.11%) Windows Server 2008
14 7 (11.48%) Advertising
14 7 (11.48%) VMware
14 7 (11.48%) MCSA
14 7 (11.48%) Windows Server 2003
15 6 (9.84%) Incident Management
15 6 (9.84%) VMware Infrastructure
15 6 (9.84%) Exchange Server 2007
15 6 (9.84%) Exchange Server 2010

1st Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 28 July 2015, IT jobs across the City of London region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (26.23%) MS Exchange
2 6 (9.84%) Exchange Server 2007
2 6 (9.84%) Exchange Server 2010
3 5 (8.20%) Exchange Server 2003
4 4 (6.56%) Blackberry Enterprise Server
5 2 (3.28%) WordPress
5 2 (3.28%) Lync
5 2 (3.28%) Exchange Server 2013
5 2 (3.28%) SharePoint
6 1 (1.64%) CMS
Applications
1 25 (40.98%) MS Office
2 16 (26.23%) MS Excel
3 3 (4.92%) Spreadsheet
Cloud Services
1 2 (3.28%) Office 365
2 1 (1.64%) PaaS
Communications & Networking
1 8 (13.11%) Internet
1 8 (13.11%) VPN
2 5 (8.20%) TCP/IP
3 4 (6.56%) IP Telephony
4 3 (4.92%) Firewall
4 3 (4.92%) LAN
5 2 (3.28%) WebEx
5 2 (3.28%) VoIP
6 1 (1.64%) VLAN
6 1 (1.64%) Cisco ASA
6 1 (1.64%) Extranet
6 1 (1.64%) Wi-Fi
6 1 (1.64%) Wireless
6 1 (1.64%) PBX
6 1 (1.64%) DNS
6 1 (1.64%) Broadband
6 1 (1.64%) Structured Cabling
6 1 (1.64%) GoToMeeting
General
1 21 (34.43%) Finance
2 7 (11.48%) Advertising
3 4 (6.56%) Telecoms
4 3 (4.92%) Law
5 2 (3.28%) Financial Institution
5 2 (3.28%) French Language
5 2 (3.28%) Banking
6 1 (1.64%) Legal
Libraries, Frameworks & Software Standards
1 2 (3.28%) HTML5
1 2 (3.28%) CSS3
1 2 (3.28%) CSS
1 2 (3.28%) HTML
1 2 (3.28%) jQuery
Miscellaneous
1 9 (14.75%) Management Information System
2 8 (13.11%) Blackberry
3 6 (9.84%) Analytical Skills
4 5 (8.20%) CMDB
4 5 (8.20%) iPhone
4 5 (8.20%) Mathematics
5 3 (4.92%) Video Conferencing
6 2 (3.28%) Social Media
6 2 (3.28%) Data Centre
7 1 (1.64%) Equities
7 1 (1.64%) PDA
7 1 (1.64%) Computer Science
7 1 (1.64%) Contract for Difference
7 1 (1.64%) Foreign Exchange (FX)
7 1 (1.64%) Algorithms
Operating Systems
1 37 (60.66%) Windows
2 19 (31.15%) Windows XP
3 13 (21.31%) Windows 7
4 8 (13.11%) Windows Server 2008
5 7 (11.48%) Windows Server 2003
6 5 (8.20%) Android
6 5 (8.20%) Windows Mobile
7 2 (3.28%) Windows 8
7 2 (3.28%) Windows Server 2012
7 2 (3.28%) Linux
7 2 (3.28%) NetWare
7 2 (3.28%) Mac OS X Server
8 1 (1.64%) Windows Vista
8 1 (1.64%) Mac OS X
8 1 (1.64%) Windows 2000
Processes & Methodologies
1 16 (26.23%) ITIL
2 9 (14.75%) Service Management
3 6 (9.84%) Incident Management
4 5 (8.20%) Problem Management
5 4 (6.56%) Disaster Recovery
5 4 (6.56%) BCP
5 4 (6.56%) Information Security
6 3 (4.92%) Change Management
6 3 (4.92%) CRM
7 2 (3.28%) Continuous Improvement
7 2 (3.28%) ITSM
7 2 (3.28%) Release Management
7 2 (3.28%) Web Development
7 2 (3.28%) Asset Management
7 2 (3.28%) SEO
7 2 (3.28%) Workflow
7 2 (3.28%) Agile Software Development
8 1 (1.64%) Workflow Management
8 1 (1.64%) Software Testing
8 1 (1.64%) Content Management
Programming Languages
1 5 (8.20%) SQL
2 2 (3.28%) JavaScript
Qualifications
1 12 (19.67%) Microsoft Certification
2 11 (18.03%) Degree
3 9 (14.75%) MCSE
4 7 (11.48%) MCSA
5 4 (6.56%) CCNA
5 4 (6.56%) Cisco Certification
6 3 (4.92%) MCP
7 1 (1.64%) MOS
7 1 (1.64%) ITIL Certification
Quality Assurance & Compliance
1 18 (29.51%) SLA
2 1 (1.64%) QA
System Software
1 31 (50.82%) Active Directory
2 6 (9.84%) VMware Infrastructure
3 2 (3.28%) VMware Server
4 1 (1.64%) Microsoft Virtual Server
4 1 (1.64%) XenApp
4 1 (1.64%) Terminal Services
Systems Management
1 1 (1.64%) SCCM
Vendors
1 28 (45.90%) Microsoft
2 16 (26.23%) Citrix
3 12 (19.67%) Cisco
4 7 (11.48%) VMware
5 4 (6.56%) McAfee
6 3 (4.92%) Mitel
7 2 (3.28%) Adobe
7 2 (3.28%) Apple
7 2 (3.28%) Salesforce.com
7 2 (3.28%) Polycom
7 2 (3.28%) Tandberg
8 1 (1.64%) EPiServer
8 1 (1.64%) CheckPoint
8 1 (1.64%) Sophos
8 1 (1.64%) Avaya
8 1 (1.64%) Dell Compellent
City, London
Harvey Nash plc
Salary: £23000 - £25000 per annum + Good benefit package
Posted: 6 hours ago
The City, London (EC2)
Guru Careers
Salary: £25 - 30k + Benefits
Posted: Yesterday
City, London
JM
Salary: £18000 - £24000 per annum + BENEFITS + BONUS
Posted: 4 days ago
City, London
Miller Maxwell Ltd
Salary: From £30,000 to £40,000 per annum + Bonus & Benefits Package
Posted: 5 days ago
City of London
Quantica Technology - London
Salary: £18000 - £21000 per annum
Posted: 11 days ago
City of London
Arrows Group
Salary: £20000 - £25000 per annum + benefits, certifications, perks!
Posted: 13 days ago
City, London
Sirec Technologies Limited
Salary: From £19,000 to £23,000 per annum
Posted: 14 days ago