The first table below looks at the prevalence of the term IVR in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited IVR over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all terms in our Miscellaneous category for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Interactive Voice Response (IVR)
Rank 192 204 244
Rank change year-on-year
+12 +40
Contract jobs citing IVR 11 14 1
As % of all contract IT jobs located in the City of London 0.172% 0.178% 0.010%
As % of the Miscellaneous category 0.545% 0.544% 0.025%
Number of daily rates quoted 7 4 1
Average daily rate £425 £375 £325
Average daily rate % change year-on-year
+13.33% +15.38%
UK excluding London average daily rate £388 £380 £391
% change year-on-year
+1.97% -2.87%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £14.96 - -
All of the Miscellaneous Category
City of London
Contract IT job ads with a match in the
Miscellaneous category
2018 2574 3936
As % of all contract IT jobs located in the City of London 31.64% 32.73% 40.18%
Number of daily rates quoted 1496 1987 3043
Average daily rate £500 £500 £550
Average daily rate % change year-on-year
- -9.09%
90% offered a daily rate of more than £313 £298 £350
10% offered a daily rate of more than £625 £650 £675
UK excluding London average daily rate £350 £345 £340
% change year-on-year
+1.44% +1.47%
Number of hourly rates quoted 47 67 54
Average hourly rate £24.00 £21.50 £21.00
Average hourly rate % change year-on-year
+11.62% +2.38%
90% offered a hourly rate of more than £15.50 £13.38 £14.50
10% offered a hourly rate of more than £135.00 £45.00 £44.03
UK excluding London average hourly rate £22.50 £22.50 £26.00
% change year-on-year
- -13.46%
IVR
London

IVR
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing IVR across the City of London region as a proportion of the total demand within the Miscellaneous category.

City of London IVR Jobs Demand Trend

IVR
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IVR across the City of London region.

City of London IVR Daily Rate Trend

IVR
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IVR across the City of London region over the 3 months to 24 May 2013.

City of London IVR Daily Rate Histogram

IVR
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IVR across the City of London region.

City of London IVR Hourly Rate Trend

IVR
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs across the City of London region citing IVR also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited IVR.

1 6 (54.55%) Finance
2 5 (45.45%) Avaya
2 5 (45.45%) Management Information System
3 3 (27.27%) Genesys
3 3 (27.27%) CTI
3 3 (27.27%) Banking
3 3 (27.27%) Telecoms
3 3 (27.27%) WFM
4 2 (18.18%) Use Case
4 2 (18.18%) Verint
4 2 (18.18%) User Stories
4 2 (18.18%) Advertising
4 2 (18.18%) LAN
4 2 (18.18%) PBX
4 2 (18.18%) WAN
4 2 (18.18%) Cisco
5 1 (9.091%) Microsoft
5 1 (9.091%) CCIE
5 1 (9.091%) Cisco Certification
5 1 (9.091%) ITIL Certification
5 1 (9.091%) VoIP
5 1 (9.091%) ITIL
5 1 (9.091%) Windows
5 1 (9.091%) E-business
5 1 (9.091%) Blackberry
5 1 (9.091%) Project Management
5 1 (9.091%) CMS
5 1 (9.091%) Mitel
5 1 (9.091%) Multimedia
5 1 (9.091%) Content Management

IVR
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs across the City of London region citing IVR also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited IVR. Up to 20 skills are shown per category.

Application Platforms
1 1 (9.091%) CMS
Communications & Networking
1 3 (27.27%) CTI
2 2 (18.18%) LAN
2 2 (18.18%) PBX
2 2 (18.18%) WAN
3 1 (9.091%) VoIP
Development Applications
1 1 (9.091%) Axure RP
General
1 6 (54.55%) Finance
2 3 (27.27%) Banking
2 3 (27.27%) Telecoms
3 2 (18.18%) Advertising
4 1 (9.091%) Multimedia
Job Titles
1 4 (36.36%) Business Analyst
1 4 (36.36%) Analyst
2 2 (18.18%) Project Manager
2 2 (18.18%) Consultant
3 1 (9.091%) Architect
3 1 (9.091%) Service Manager
3 1 (9.091%) Support Manager
3 1 (9.091%) Service Desk Manager
3 1 (9.091%) Business Project Manager
3 1 (9.091%) Business Manager
3 1 (9.091%) VoIP Engineer
3 1 (9.091%) Service Support Manager
3 1 (9.091%) Telephony Project Manager
3 1 (9.091%) Telephony Analyst
Miscellaneous
1 5 (45.45%) Management Information System
2 1 (9.091%) Blackberry
2 1 (9.091%) PDA
2 1 (9.091%) Social Media
Operating Systems
1 1 (9.091%) Windows
1 1 (9.091%) Windows 7
Processes & Methodologies
1 3 (27.27%) WFM
2 2 (18.18%) Use Case
2 2 (18.18%) User Stories
3 1 (9.091%) ITIL
3 1 (9.091%) E-business
3 1 (9.091%) Project Management
3 1 (9.091%) Content Management
3 1 (9.091%) Business Analysis
3 1 (9.091%) SEO
3 1 (9.091%) Information Architecture
3 1 (9.091%) Customer Insight
Qualifications
1 1 (9.091%) CCIE
1 1 (9.091%) Cisco Certification
1 1 (9.091%) ITIL Certification
Systems Management
1 1 (9.091%) Cisco UCCE
1 1 (9.091%) Cisco CUCM
Vendors
1 5 (45.45%) Avaya
2 3 (27.27%) Genesys
3 2 (18.18%) Verint
3 2 (18.18%) Cisco
4 1 (9.091%) Microsoft
4 1 (9.091%) Mitel
City, London
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Posted: 21 May 2013