The table below looks at the statistics for Service Management skills in IT contracts advertised for the Croydon region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Management
Rank 29 17 18
Rank change year-on-year
-12 +1
Contract jobs citing Service Management 9 1 2
As % of all contract IT jobs located in Croydon 4.92% 1.19% 2.15%
As % of the Processes & Methodologies category 6.00% 1.49% 2.74%
Number of daily rates quoted 7 1 1
Average daily rate
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£375 £300 £250
Average daily rate % change year-on-year
+25.00% +20.00%
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £18.52 £14.00 £13.35
% change year-on-year
+32.28% +4.86%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Croydon region.

Processes & Methodologies Category
Croydon
Contract IT job ads with a match in the
Processes & Methodologies category
150 67 73
As % of all contract IT jobs located in Croydon 81.97% 79.76% 78.49%
Number of daily rates quoted 98 59 59
Average daily rate £450 £450 £350
Average daily rate % change year-on-year
- +28.57%
90% offered a daily rate of more than £348 £299 £283
10% offered a daily rate of more than £550 £606 £500
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 0 0 1
Average hourly rate - - £15.00
UK excluding London average hourly rate £32.50 £25.00 £30.00
% change year-on-year
+30.00% -16.66%

Service Management
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Croydon region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Croydon

Service Management
Daily Rate Trend in Croydon

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Croydon region.

Service Management Daily Rate Trend in Croydon

Service Management
Daily Rate Histogram in Croydon

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Croydon region over the 3 months to 28 August 2015.

Service Management Daily Rate Histogram in Croydon

Service Management
Hourly Rate Trend in Croydon

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Croydon region.

Service Management Hourly Rate Trend in Croydon

Service Management
Top 30 Related IT Skills in Croydon

For the 6 months to 28 August 2015, IT contractor jobs across the Croydon region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 11 (78.57%) ITIL
2 7 (50.00%) MS Office
2 7 (50.00%) Microsoft
3 6 (42.86%) ITIL Certification
3 6 (42.86%) Finance
3 6 (42.86%) ITSM
4 5 (35.71%) Release Management
4 5 (35.71%) Mentoring
5 4 (28.57%) MS Excel
6 3 (21.43%) Service Delivery
6 3 (21.43%) Management Information System
6 3 (21.43%) Validation
6 3 (21.43%) ServiceNow
7 2 (14.29%) Agile Software Development
7 2 (14.29%) Configuration Management
7 2 (14.29%) PRINCE2
8 1 (7.14%) MS Project
8 1 (7.14%) SLA
8 1 (7.14%) Microsoft Certification
8 1 (7.14%) Project Management
8 1 (7.14%) Telecoms
8 1 (7.14%) Retalix
8 1 (7.14%) Time Management
8 1 (7.14%) PRINCE2 Practitioner
8 1 (7.14%) Security Cleared
8 1 (7.14%) Open Source
8 1 (7.14%) ITIL V3
8 1 (7.14%) Agile Project Management
8 1 (7.14%) Strategic Planning
8 1 (7.14%) MCTS

Service Management
Top Related IT Skills in Croydon by Category

For the 6 months to 28 August 2015, IT contractor jobs across the Croydon region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications
1 7 (50.00%) MS Office
2 4 (28.57%) MS Excel
3 1 (7.14%) MS Project
General
1 6 (42.86%) Finance
2 1 (7.14%) Telecoms
Job Titles
1 9 (64.29%) Analyst
2 7 (50.00%) Service Analyst
3 3 (21.43%) Service Manager
4 2 (14.29%) Implementation Analyst
4 2 (14.29%) Service Management Analyst
4 2 (14.29%) Coordinator
5 1 (7.14%) Service Transition Analyst
5 1 (7.14%) IT Infrastructure Manager
5 1 (7.14%) Delivery Manager
5 1 (7.14%) Infrastructure Manager
5 1 (7.14%) Administrator
5 1 (7.14%) Senior Manager
Miscellaneous
1 3 (21.43%) Management Information System
Processes & Methodologies
1 11 (78.57%) ITIL
2 6 (42.86%) ITSM
3 5 (35.71%) Release Management
3 5 (35.71%) Mentoring
4 3 (21.43%) Service Delivery
4 3 (21.43%) Validation
5 2 (14.29%) Agile Software Development
5 2 (14.29%) PRINCE2
5 2 (14.29%) Configuration Management
6 1 (7.14%) Project Management
6 1 (7.14%) Critical Path Analysis
6 1 (7.14%) Strategic Planning
6 1 (7.14%) Incident Management
6 1 (7.14%) Project Planning
6 1 (7.14%) Coaching
6 1 (7.14%) Time Management
6 1 (7.14%) Open Source
6 1 (7.14%) ITIL V3
6 1 (7.14%) Agile Project Management
6 1 (7.14%) Line Management
Qualifications
1 6 (42.86%) ITIL Certification
2 1 (7.14%) MCTS
2 1 (7.14%) PRINCE2 Practitioner
2 1 (7.14%) Security Cleared
2 1 (7.14%) Microsoft Certification
Quality Assurance & Compliance
1 1 (7.14%) SLA
Vendors
1 7 (50.00%) Microsoft
2 3 (21.43%) ServiceNow
3 1 (7.14%) Retalix