The table below looks at the statistics for Service Management skills in IT contracts advertised for the Croydon region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Management
Rank 10 14 -
Rank change year-on-year
+4 -
Contract jobs citing Service Management 15 6 0
As % of all contract IT jobs located in Croydon 13.39% 6.90% -
As % of the Processes & Methodologies category 16.67% 9.09% -
Number of daily rates quoted 12 0 0
Average daily rate
Keep up to 90%
of your Daily Rate
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£388 - -
UK excluding London average daily rate £375 £370 £375
% change year-on-year
+1.35% -1.33%
Number of hourly rates quoted 0 1 0
Average hourly rate - £15.00 -
UK excluding London average hourly rate £16.00 £15.50 £16.00
% change year-on-year
+3.22% -3.12%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Croydon region.

Processes & Methodologies Category
Croydon
Contract IT job ads with a match in the
Processes & Methodologies category
90 66 60
As % of all contract IT jobs located in Croydon 80.36% 75.86% 69.77%
Number of daily rates quoted 72 37 39
Average daily rate £400 £438 £425
Average daily rate % change year-on-year
-8.57% +2.94%
90% offered a daily rate of more than £300 £250 £325
10% offered a daily rate of more than £500 £575 £550
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 1 2 3
Average hourly rate £40.00 £16.92 £21.79
Average hourly rate % change year-on-year
+136.40% -22.34%
UK excluding London average hourly rate £30.00 £27.50 £31.50
% change year-on-year
+9.09% -12.69%

Service Management
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Croydon region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Croydon

Service Management
Daily Rate Trend in Croydon

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Croydon region.

Service Management Daily Rate Trend in Croydon

Service Management
Daily Rate Histogram in Croydon

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Croydon region over the 3 months to 27 February 2015.

Service Management Daily Rate Histogram in Croydon

Service Management
Hourly Rate Trend in Croydon

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Croydon region.

Service Management Hourly Rate Trend in Croydon

Service Management
Top 30 Related IT Skills in Croydon

For the 6 months to 27 February 2015, IT contractor jobs across the Croydon region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 11 (64.71%) ITIL
1 11 (64.71%) Finance
2 9 (52.94%) ITIL Certification
3 8 (47.06%) Service Delivery
3 8 (47.06%) Microsoft
3 8 (47.06%) Project Planning
4 7 (41.18%) MS Office
5 6 (35.29%) Banking
6 5 (29.41%) Investment Banking
6 5 (29.41%) Lean Six Sigma
6 5 (29.41%) Six Sigma
7 4 (23.53%) Configuration Management
7 4 (23.53%) ITSM
7 4 (23.53%) Mentoring
8 3 (17.65%) Release Management
8 3 (17.65%) Front Office
9 2 (11.76%) ISO 9001
9 2 (11.76%) SLA
9 2 (11.76%) Investment Management
9 2 (11.76%) Fund Management
10 1 (5.88%) Process Management
10 1 (5.88%) VB6
10 1 (5.88%) Document Management
10 1 (5.88%) MS PowerPoint
10 1 (5.88%) Incident Management
10 1 (5.88%) Statistics
10 1 (5.88%) ISO/IEC 27001
10 1 (5.88%) WebSphere
10 1 (5.88%) Performance Management
10 1 (5.88%) Mule

Service Management
Top Related IT Skills in Croydon by Category

For the 6 months to 27 February 2015, IT contractor jobs across the Croydon region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (5.88%) SharePoint
1 1 (5.88%) FileNet
1 1 (5.88%) WebSphere
1 1 (5.88%) Mule
Applications
1 7 (41.18%) MS Office
2 1 (5.88%) MS PowerPoint
Database & Business Intelligence
1 1 (5.88%) SQL Server
Development Applications
1 1 (5.88%) Oracle Forms
1 1 (5.88%) Introscope
General
1 11 (64.71%) Finance
2 6 (35.29%) Banking
3 5 (29.41%) Investment Banking
4 3 (17.65%) Front Office
Job Titles
1 7 (41.18%) Service Manager
2 4 (23.53%) Analyst
3 3 (17.65%) Coordinator
4 2 (11.76%) Service Analyst
4 2 (11.76%) Services Delivery Analyst
5 1 (5.88%) ITIL Manager
5 1 (5.88%) Service Management Consultant
5 1 (5.88%) Incident Analyst
5 1 (5.88%) ITIL Service Manager
5 1 (5.88%) Applications Architect
5 1 (5.88%) Problem Analyst
5 1 (5.88%) Architect
5 1 (5.88%) Project Manager
5 1 (5.88%) Management Consultant
5 1 (5.88%) Technical Architect
5 1 (5.88%) Consultant
5 1 (5.88%) Software Architect
5 1 (5.88%) Help Desk Analyst
Libraries, Frameworks & Software Standards
1 1 (5.88%) .NET
1 1 (5.88%) Middleware
1 1 (5.88%) Oracle Fusion
Miscellaneous
1 1 (5.88%) Statistics
1 1 (5.88%) User Experience
1 1 (5.88%) Analytical Skills
Operating Systems
1 1 (5.88%) Windows
Processes & Methodologies
1 11 (64.71%) ITIL
2 8 (47.06%) Service Delivery
2 8 (47.06%) Project Planning
3 5 (29.41%) Lean Six Sigma
3 5 (29.41%) Six Sigma
4 4 (23.53%) Configuration Management
4 4 (23.53%) ITSM
4 4 (23.53%) Mentoring
5 3 (17.65%) Release Management
6 2 (11.76%) Investment Management
6 2 (11.76%) Fund Management
7 1 (5.88%) Problem Management
7 1 (5.88%) Matrix Management
7 1 (5.88%) Performance Management
7 1 (5.88%) Data Architecture
7 1 (5.88%) Stakeholder Management
7 1 (5.88%) Risk Assessment
7 1 (5.88%) Document Management
7 1 (5.88%) Incident Management
7 1 (5.88%) Project Management
Programming Languages
1 1 (5.88%) Java
1 1 (5.88%) VB
1 1 (5.88%) VB6
Qualifications
1 9 (52.94%) ITIL Certification
2 1 (5.88%) SC Cleared
2 1 (5.88%) Security Cleared
Quality Assurance & Compliance
1 2 (11.76%) ISO 9001
1 2 (11.76%) SLA
2 1 (5.88%) ISO/IEC 27001
Vendors
1 8 (47.06%) Microsoft
2 1 (5.88%) TIBCO
2 1 (5.88%) Metastorm
2 1 (5.88%) Open Text
2 1 (5.88%) Oracle
2 1 (5.88%) Business Objects
2 1 (5.88%) Vignette
2 1 (5.88%) Siebel
2 1 (5.88%) IBM