Customer Service Contracts in Dudley

Customer Service
West Midlands > Dudley

The following table provides summary statistics for contract job vacancies advertised in Dudley with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 5 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 3 - -
Rank change year-on-year - - -
Contract jobs citing Customer Service 2 0 0
As % of all contract jobs advertised in Dudley 33.33% - -
As % of the Processes & Methodologies category 33.33% - -
Number of daily rates quoted 2 0 0
10th Percentile £317 - -
25th Percentile £333 - -
Median daily rate (50th Percentile) £369 - -
75th Percentile £408 - -
90th Percentile £426 - -
West Midlands median daily rate £338 £338 £250
% change year-on-year - +35.00% +66.67%

All Process and Methodology Skills
Dudley

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Dudley with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 6 5 1
As % of all contract IT jobs advertised in Dudley 100.00% 83.33% 50.00%
Number of daily rates quoted 6 5 1
10th Percentile £316 £157 -
25th Percentile £334 £180 £355
Median daily rate (50th Percentile) £400 £210 £360
Median % change year-on-year +90.48% -41.67% -
75th Percentile £513 £388 £365
90th Percentile £556 £455 -
West Midlands median daily rate £500 £513 £488
% change year-on-year -2.44% +5.13% +14.71%

Customer Service
Job Vacancy Trend in Dudley

Job postings citing Customer Service as a proportion of all IT jobs advertised in Dudley.

Job vacancy trend for Customer Service in Dudley

Customer Service
Contractor Daily Rate Trend in Dudley

3-month moving average daily rate quoted in jobs citing Customer Service in Dudley.

Daily rate trend for Customer Service in Dudley

Customer Service
Contractor Hourly Rate Trend in Dudley

3-month moving average hourly rates quoted in jobs citing Customer Service in Dudley.

Hourly rate trend for Customer Service in Dudley

Customer Service
Co-occurring Skills and Capabilities in Dudley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (50.00%) OpenEdge
Business Applications
1 1 (50.00%) MFGPRO
1 1 (50.00%) Sage 50
General
1 1 (50.00%) Social Skills
Job Titles
1 1 (50.00%) Administrator
1 1 (50.00%) Lead
1 1 (50.00%) Service Desk Team Leader
1 1 (50.00%) Team Leader
1 1 (50.00%) Technical Leader
1 1 (50.00%) Technical Team Leader
Miscellaneous
1 1 (50.00%) Client/Server
Operating Systems
1 1 (50.00%) HPUX
1 1 (50.00%) Linux
1 1 (50.00%) Red Hat Enterprise Linux
1 1 (50.00%) Unix
1 1 (50.00%) Windows
Processes & Methodologies
1 1 (50.00%) BCP
1 1 (50.00%) Business Continuity
1 1 (50.00%) Business Continuity Planning
1 1 (50.00%) Customer Experience
1 1 (50.00%) Disaster Recovery
1 1 (50.00%) ERP
1 1 (50.00%) ITIL
1 1 (50.00%) ITSM
1 1 (50.00%) Service Delivery
1 1 (50.00%) Service Management
1 1 (50.00%) Systems Analysis
1 1 (50.00%) Ticket Management
Vendors
1 1 (50.00%) HP
1 1 (50.00%) Progress
1 1 (50.00%) QAD
1 1 (50.00%) Red Hat