The table below looks at the statistics for Contact Management skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Contact Management
Rank - - -
Contract jobs citing Contact Management 0 0 0
As % of all contract IT jobs located in the East of England - - -
As % of the Processes & Methodologies category - - -
Number of daily rates quoted 0 0 0
Average daily rate
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of your Daily Rate
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- - -
UK excluding London average daily rate £450 £350 £358
% change year-on-year
+28.57% -2.09%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Contact Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2376 1708 2125
As % of all contract IT jobs located in the East of England 77.32% 71.98% 69.63%
Number of daily rates quoted 1457 850 1103
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £250 £250 £250
10% offered a daily rate of more than £525 £515 £460
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 145 126 211
Average hourly rate £27.50 £36.00 £32.50
Average hourly rate % change year-on-year
-23.61% +10.76%
90% offered a hourly rate of more than £13.00 £12.53 £15.00
10% offered a hourly rate of more than £46.60 £50.00 £41.90
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

Contact Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the East of England

Contact Management
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the East of England region.

Contact Management Daily Rate Trend in the East of England

Contact Management
Top 19 Related IT Skills in the East of England

For the 6 months to 19 September 2014, IT contractor jobs across the East of England region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 3 (60.00%) CRM
1 3 (60.00%) Microsoft
1 3 (60.00%) Stakeholder Management
1 3 (60.00%) Dynamics CRM
2 2 (40.00%) Cisco ICM
2 2 (40.00%) SaaS
2 2 (40.00%) Cisco CUCM
2 2 (40.00%) IVR
2 2 (40.00%) Cisco
3 1 (20.00%) PRINCE2
3 1 (20.00%) MS Excel
3 1 (20.00%) BPR
3 1 (20.00%) Project Management
3 1 (20.00%) Change Management
3 1 (20.00%) Finance
3 1 (20.00%) Retail
3 1 (20.00%) Supplier Management
3 1 (20.00%) User Acceptance Testing
3 1 (20.00%) PRINCE2 Practitioner

Contact Management
Top Related IT Skills in the East of England by Category

For the 6 months to 19 September 2014, IT contractor jobs across the East of England region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Applications
1 1 (20.00%) MS Excel
Business Applications
1 3 (60.00%) Dynamics CRM
Cloud Services
1 2 (40.00%) SaaS
Communications & Networking
1 2 (40.00%) Cisco ICM
General
1 1 (20.00%) Finance
1 1 (20.00%) Retail
Job Titles
1 2 (40.00%) Cisco Support
1 2 (40.00%) Cisco Support Engineer
1 2 (40.00%) Cisco Engineer
1 2 (40.00%) Business Analyst
1 2 (40.00%) Analyst
1 2 (40.00%) Support Engineer
2 1 (20.00%) Project Manager
Miscellaneous
1 2 (40.00%) IVR
Processes & Methodologies
1 3 (60.00%) CRM
1 3 (60.00%) Stakeholder Management
2 1 (20.00%) PRINCE2
2 1 (20.00%) BPR
2 1 (20.00%) Project Management
2 1 (20.00%) Change Management
2 1 (20.00%) Supplier Management
2 1 (20.00%) User Acceptance Testing
Qualifications
1 1 (20.00%) PRINCE2 Practitioner
Systems Management
1 2 (40.00%) Cisco CUCM
Vendors
1 3 (60.00%) Microsoft
2 2 (40.00%) Cisco