East of England Helpdesk Support Analyst Contracts

The table below looks at the demand for the Helpdesk Support Analyst role in IT contracts within the East of England region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Helpdesk Support Analyst in their job title over the 3 months to 15 October 2008 with a comparison to the same period last year.

Help Desk Support Analyst
Location Basildon Berkshire Birmingham Bracknell Bradford Bridgend Buckinghamshire Caerphilly Cambridge Cambridgeshire City of London Coventry Crawley Dorset East Midlands East of England East Sussex Eastleigh England Essex Farnham Fife Folkestone Guildford Hampshire Hastings Hertfordshire Kent Leicestershire Lincoln Lincolnshire Liverpool London Luton Lutterworth Maidenhead Manchester Merseyside Middlesex Milton Keynes Newcastle Upon Tyne North East North West Peterborough Poole Portsmouth Reading Redhill Reigate Rugby Sandwich Scotland Sheffield South East South Wales South West South Yorkshire Staffordshire Surrey Tyne and Wear UK Uxbridge Wales Walsall Walton-on-Thames Warwickshire Watford West Midlands West Sussex West Yorkshire Wiltshire Witham Yorkshire	3 months to 15 Oct 2008	Same period last year
Rank	113	130
Rank change on same period last year	+17
Matching contract IT job ads	17	30
As % of all UK contract IT job ads sampled	0.024 %	0.031 %
As % of the category below	0.533 %	0.683 %
Daily rates quoted	8	8
Average minimum daily rate	£80	£100
Average daily rate	£81	£100
% change on same period last year	-19.37 %
Average maximum daily rate	£81	£100
UK excluding London average daily rate	£81	£106
% change on same period last year	-24.17 %
Hourly rates quoted	4	3
Average minimum hourly rate	£14.50	£12.00
Average hourly rate	£15.25	£12.67
% change on same period last year	+20.39 %
Average maximum hourly rate	£16.00	£13.33
UK excluding London average hourly rate	£12.94	£11.95
% change on same period last year	+8.22 %
Job Titles East of England
Matching contract IT job ads	3189	4392
As % of all UK contract IT job ads sampled	4.545 %	4.542 %
Daily rates quoted	965	1318
Average minimum daily rate	£313	£316
Average daily rate	£334	£333
% change on same period last year	+0.19 %
Average maximum daily rate	£355	£351
UK excluding London average daily rate	£354	£353
% change on same period last year	+0.11 %
Hourly rates quoted	494	707
Average minimum hourly rate	£21.23	£26.22
Average hourly rate	£22.52	£27.56
% change on same period last year	-18.27 %
Average maximum hourly rate	£23.81	£28.90
UK excluding London average hourly rate	£23.64	£25.03
% change on same period last year	-5.56 %
Helpdesk Support Analyst England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Helpdesk Support Analyst
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Helpdesk Support Analyst across the East of England region as a proportion of the total demand within the Job Titles category.

Helpdesk Support Analyst
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Helpdesk Support Analyst across the East of England region.

Helpdesk Support Analyst
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Helpdesk Support Analyst across the East of England region over the 3 months to 15 October 2008.

Helpdesk Support Analyst
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Helpdesk Support Analyst across the East of England region.

Helpdesk Support Analyst
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Helpdesk Support Analyst across the East of England region over the 3 months to 15 October 2008.

Helpdesk Support Analyst
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Helpdesk Support Analyst within the East of England region over the 3 months to 15 October 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Essex	+11	12	£81	-19.37 %
Cambridgeshire	+18	4	-	-
Hertfordshire	+20	1	-	-

Helpdesk Support Analyst England

Helpdesk Support Analyst
Top 30 Related IT Skills

For the 6 months to 15 October 2008, IT contractor jobs across the East of England region that cited Helpdesk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Helpdesk Support Analyst in their job title.

1 21 (60.00 %) Windows 2 15 (42.86 %) Microsoft Certification 3 14 (40.00 %) MCP 3 14 (40.00 %) MS Office 4 13 (37.14 %) Windows XP 5 11 (31.43 %) MS Excel 6 8 (22.86 %) Systems Management Server (SMS) 7 7 (20.00 %) Active Directory 8 4 (11.43 %) MCSE 8 4 (11.43 %) MS Exchange 8 4 (11.43 %) SMS 9 3 (8.571 %) ITIL 9 3 (8.571 %) NHS 9 3 (8.571 %) Exchange Server 2003 9 3 (8.571 %) Degree

10 2 (5.714 %) Microsoft 10 2 (5.714 %) Exchange Server 2000 10 2 (5.714 %) Windows 2000 Server 10 2 (5.714 %) Windows Server 2003 10 2 (5.714 %) OpenView 10 2 (5.714 %) Lotus 10 2 (5.714 %) VPN 10 2 (5.714 %) Windows 2000 10 2 (5.714 %) Lotus Notes 10 2 (5.714 %) UNIX 11 1 (2.857 %) SharePoint 11 1 (2.857 %) WAN 11 1 (2.857 %) TCP/IP 11 1 (2.857 %) LAN 11 1 (2.857 %) HNC

Helpdesk Support Analyst
Top Related IT Skills by Category

For the 6 months to 15 October 2008, IT contractor jobs across the East of England region that cited Helpdesk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Helpdesk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms 1 4 (11.43 %) MS Exchange 2 3 (8.571 %) Exchange Server 2003 3 2 (5.714 %) Exchange Server 2000 3 2 (5.714 %) Lotus Notes 4 1 (2.857 %) SharePoint 4 1 (2.857 %) Exchange Server 2007	Applications 1 14 (40.00 %) MS Office 2 11 (31.43 %) MS Excel 3 1 (2.857 %) MS PowerPoint
Communications & Networking 1 4 (11.43 %) SMS 2 2 (5.714 %) VPN 3 1 (2.857 %) Internet 3 1 (2.857 %) WAN 3 1 (2.857 %) TCP/IP 3 1 (2.857 %) LAN	General 1 1 (2.857 %) Legal
Miscellaneous 1 3 (8.571 %) NHS 2 1 (2.857 %) Blackberry 2 1 (2.857 %) Mainframe	Operating Systems 1 21 (60.00 %) Windows 2 13 (37.14 %) Windows XP 3 2 (5.714 %) Windows Server 2003 3 2 (5.714 %) Windows 2000 Server 3 2 (5.714 %) Windows 2000 3 2 (5.714 %) UNIX
Processes & Methodologies 1 3 (8.571 %) ITIL 2 1 (2.857 %) Configuration Management 2 1 (2.857 %) Service Delivery 2 1 (2.857 %) Document Management 2 1 (2.857 %) Knowledge Management 2 1 (2.857 %) Incident Management 2 1 (2.857 %) Matrix Management	Programming Languages 1 1 (2.857 %) SQL
Qualifications 1 15 (42.86 %) Microsoft Certification 2 14 (40.00 %) MCP 3 4 (11.43 %) MCSE 4 3 (8.571 %) Degree 5 1 (2.857 %) HNC 5 1 (2.857 %) MOS	System Software 1 7 (20.00 %) Active Directory 2 1 (2.857 %) Terminal Services
Systems Management 1 8 (22.86 %) Systems Management Server (SMS) 2 2 (5.714 %) OpenView	Vendors 1 2 (5.714 %) Microsoft 1 2 (5.714 %) Lotus 2 1 (2.857 %) Remedy 2 1 (2.857 %) HP 2 1 (2.857 %) Citrix 2 1 (2.857 %) Oracle 2 1 (2.857 %) Cisco