The statistics below represent IT contracts advertised across the England region that had Help Desk Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 31 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
31 May 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 535 551 503
Rank change year-on-year
+16 -48
Contract jobs requiring a Help Desk Support Analyst 78 54 92
As % of all contract IT jobs located in England 0.16% 0.11% 0.19%
As % of the Job Titles category 0.17% 0.12% 0.20%
Number of daily rates quoted 27 18 31
Median daily rate £150 £130 £120
Median daily rate % change year-on-year
+15.38% +8.33%
90% offered a daily rate of more than £100 £100 £101
10% offered a daily rate of more than £188 £209 £190
UK excluding London median daily rate £150 £130 £120
% change year-on-year
+15.38% +8.33%
Number of hourly rates quoted 33 17 44
Median hourly rate £16.50 £12.50 £15.00
Median hourly rate % change year-on-year
+32.00% -16.66%
90% offered a hourly rate of more than £11.05 £9.80 £10.60
10% offered a hourly rate of more than £21.40 £14.90 £17.50
UK excluding London median hourly rate £16.50 £13.50 £14.50
% change year-on-year
+22.22% -6.89%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46744 46649 45930
As % of all contract IT jobs located in England 94.93% 94.71% 94.57%
Number of daily rates quoted 30942 29439 28805
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 1325 1843 1957
Median hourly rate £17.95 £17.00 £17.00
Median hourly rate % change year-on-year
+5.55% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £43.91 £41.00 £40.00
UK excluding London median hourly rate £17.50 £16.16 £16.50
% change year-on-year
+8.29% -2.06%

Help Desk Support Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Daily Rate Trend in England

Help Desk Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 31 May 2016.

Help Desk Support Analyst Daily Rate Histogram in England

Help Desk Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Hourly Rate Trend in England

Help Desk Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 31 May 2016.

Help Desk Support Analyst Hourly Rate Histogram in England

Help Desk Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 31 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
East of England +20 22 £138 - 2
South East -12 22 £150 +11.11% 8
London +4 13 £135 +3.84% 4
North West -10 10 £125 -
South West - 7 £175 - 1
Yorkshire -3 2 £100 +43.36% 1
East Midlands +6 1 - - 1
West Midlands -21 1 - - 1
Help Desk Support Analyst
UK

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 31 May 2016, Help Desk Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Support Analyst in the job title.

1 88 (71.54%) Windows
2 70 (56.91%) Active Directory
3 65 (52.85%) Microsoft
4 53 (43.09%) MS Office
5 44 (35.77%) Windows 7
6 37 (30.08%) MS Excel
7 35 (28.46%) ITIL
8 32 (26.02%) Citrix
9 28 (22.76%) Incident Management
10 25 (20.33%) Windows 8
11 23 (18.70%) Windows XP
12 18 (14.63%) TCP/IP
13 12 (9.76%) Cisco
14 11 (8.94%) DNS
14 11 (8.94%) Remedy
14 11 (8.94%) Finance
14 11 (8.94%) ServiceNow
15 10 (8.13%) Windows Server
15 10 (8.13%) Service Management
15 10 (8.13%) SLA
15 10 (8.13%) LAN
15 10 (8.13%) WAN
16 9 (7.32%) VPN
17 8 (6.50%) Windows Server 2008
17 8 (6.50%) Microsoft Certification
17 8 (6.50%) Internet
17 8 (6.50%) MS Exchange
18 7 (5.69%) IBM Notes
18 7 (5.69%) Lotus
18 7 (5.69%) Blackberry

Help Desk Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (6.50%) MS Exchange
2 7 (5.69%) IBM Notes
3 6 (4.88%) Exchange Server 2003
3 6 (4.88%) SharePoint
4 4 (3.25%) Blackberry Enterprise Server
4 4 (3.25%) SharePoint 2010
5 2 (1.63%) Exchange Server 2010
5 2 (1.63%) IBM Domino
6 1 (0.81%) Exchange Server 2013
Applications
1 53 (43.09%) MS Office
2 37 (30.08%) MS Excel
3 4 (3.25%) Acrobat
4 2 (1.63%) Spreadsheet
5 1 (0.81%) MS PowerPoint
5 1 (0.81%) MS Visio
Business Applications
1 1 (0.81%) Dynamics GP
Cloud Services
1 3 (2.44%) Office 365
Communications & Networking
1 18 (14.63%) TCP/IP
2 11 (8.94%) DNS
3 10 (8.13%) LAN
3 10 (8.13%) WAN
4 9 (7.32%) VPN
5 8 (6.50%) Internet
6 3 (2.44%) Ethernet
6 3 (2.44%) Extranet
7 1 (0.81%) DHCP
7 1 (0.81%) Remote Desktop
General
1 11 (8.94%) Finance
2 6 (4.88%) Local Government
3 2 (1.63%) Legal
4 1 (0.81%) Advertising
4 1 (0.81%) Banking
4 1 (0.81%) French Language
4 1 (0.81%) Italian Language
4 1 (0.81%) Law
Miscellaneous
1 7 (5.69%) Blackberry
2 4 (3.25%) Driving Licence
2 4 (3.25%) Smartphone
3 3 (2.44%) Mobile Computing
3 3 (2.44%) NHS
4 2 (1.63%) iPhone
5 1 (0.81%) Clustering
5 1 (0.81%) Computer Science
5 1 (0.81%) Contactless
5 1 (0.81%) Data Centre
5 1 (0.81%) Data Protection Act
5 1 (0.81%) Enterprise Software
5 1 (0.81%) iPad
5 1 (0.81%) Replication
5 1 (0.81%) Statistics
Operating Systems
1 88 (71.54%) Windows
2 44 (35.77%) Windows 7
3 25 (20.33%) Windows 8
4 23 (18.70%) Windows XP
5 10 (8.13%) Windows Server
6 8 (6.50%) Windows Server 2008
7 5 (4.07%) Windows Server 2012
8 4 (3.25%) Windows 2000
8 4 (3.25%) Windows NT
8 4 (3.25%) Windows Server 2003
9 3 (2.44%) Android
9 3 (2.44%) Apple iOS
9 3 (2.44%) Windows 10
10 2 (1.63%) Unix
Processes & Methodologies
1 35 (28.46%) ITIL
2 28 (22.76%) Incident Management
3 10 (8.13%) Service Management
4 6 (4.88%) Change Management
4 6 (4.88%) ITSM
5 4 (3.25%) Service Delivery
6 3 (2.44%) Coaching
6 3 (2.44%) Software Licensing
6 3 (2.44%) Time Management
7 2 (1.63%) Network Management
7 2 (1.63%) Ticket Management
8 1 (0.81%) Application Virtualisation
8 1 (0.81%) Data Protection
8 1 (0.81%) High Availability
8 1 (0.81%) ITIL V2
8 1 (0.81%) Load Balancing
8 1 (0.81%) Problem Management
8 1 (0.81%) Root Cause Analysis
8 1 (0.81%) Service Desk Management
8 1 (0.81%) Trend Analysis
Programming Languages
1 2 (1.63%) C
2 1 (0.81%) PowerShell
Qualifications
1 8 (6.50%) Microsoft Certification
2 5 (4.07%) CCNA
2 5 (4.07%) Cisco Certification
2 5 (4.07%) ITIL Certification
3 3 (2.44%) Degree
3 3 (2.44%) MCSE
4 2 (1.63%) MCITP
4 2 (1.63%) MCP
4 2 (1.63%) MCSA
4 2 (1.63%) MOS
5 1 (0.81%) SC Cleared
5 1 (0.81%) Security Cleared
Quality Assurance & Compliance
1 10 (8.13%) SLA
System Software
1 70 (56.91%) Active Directory
2 4 (3.25%) Terminal Services
3 1 (0.81%) Citrix Presentation Server
3 1 (0.81%) Microsoft App-V
Systems Management
1 5 (4.07%) DameWare
2 4 (3.25%) BMC Marimba
3 1 (0.81%) Backup Exec
3 1 (0.81%) Malwarebytes
3 1 (0.81%) McAfee ePO
3 1 (0.81%) Unicenter
3 1 (0.81%) WSUS
Vendors
1 65 (52.85%) Microsoft
2 32 (26.02%) Citrix
3 12 (9.76%) Cisco
4 11 (8.94%) Remedy
4 11 (8.94%) ServiceNow
5 7 (5.69%) Lotus
6 6 (4.88%) HP
7 4 (3.25%) Adobe
7 4 (3.25%) BMC
7 4 (3.25%) PeopleSoft
7 4 (3.25%) ThinPrint
8 3 (2.44%) Apple
8 3 (2.44%) SAP
9 1 (0.81%) CA
9 1 (0.81%) Dell
9 1 (0.81%) IBM
9 1 (0.81%) Intel Security
9 1 (0.81%) Pegasus
9 1 (0.81%) Peregrine
9 1 (0.81%) Salesforce.com
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