The statistics below represent IT contracts advertised across the England region that had Help Desk Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 23 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
Help Desk Support Analyst
UK / England
Rank 524 551 503
Rank change year-on-year
+27 -48
Contract jobs requiring a Help Desk Support Analyst 49 53 79
As % of all contract IT jobs located in England 0.12% 0.12% 0.17%
As % of the Job Titles category 0.12% 0.12% 0.18%
Number of daily rates quoted 30 12 40
Median daily rate £175 £123 £140
Median daily rate % change year-on-year
+42.85% -12.50%
90% offered a daily rate of more than £109 £102 £109
10% offered a daily rate of more than £196 £195 £165
UK excluding London median daily rate £165 £88 £145
% change year-on-year
+87.50% -39.31%
Number of hourly rates quoted 8 35 25
Median hourly rate £13.75 £12.22 £12.50
Median hourly rate % change year-on-year
+12.52% -2.24%
90% offered a hourly rate of more than £11.56 £9.00 £9.00
10% offered a hourly rate of more than £16.80 £16.50 £14.23
UK excluding London median hourly rate £14.36 £12.00 £12.50
% change year-on-year
+19.68% -4.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
39357 43443 43764
As % of all contract IT jobs located in England 94.72% 94.89% 94.71%
Number of daily rates quoted 25811 28092 27916
Median daily rate £425 £420 £400
Median daily rate % change year-on-year
+1.19% +5.00%
90% offered a daily rate of more than £255 £260 £238
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 1340 1597 1753
Median hourly rate £19.00 £17.50 £16.50
Median hourly rate % change year-on-year
+8.57% +6.06%
90% offered a hourly rate of more than £11.13 £10.50 £10.50
10% offered a hourly rate of more than £45.00 £47.50 £39.00
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

Help Desk Support Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Daily Rate Trend in England

Help Desk Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 23 January 2017.

Help Desk Support Analyst Daily Rate Histogram in England

Help Desk Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Hourly Rate Trend in England

Help Desk Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +12 27 £175 +52.17% 1
South West - 7 - - 2
East of England -1 4 £203 +102.50% 3
West Midlands - 4 £183 - 2
Yorkshire - 3 £130 - 1
South East +13 2 £145 +5.45% 4
North West +25 1 £165 -30.52% 1
East Midlands -2 1 - -
Help Desk Support Analyst
UK

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 23 January 2017, Help Desk Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Support Analyst in the job title.

1 86 (67.72%) Windows
2 76 (59.84%) Active Directory
3 73 (57.48%) MS Office
4 57 (44.88%) Microsoft
5 48 (37.80%) Windows 7
6 43 (33.86%) MS Excel
7 34 (26.77%) ITIL
8 33 (25.98%) Citrix
9 28 (22.05%) Incident Management
10 23 (18.11%) Law
11 22 (17.32%) Windows 8
12 15 (11.81%) Windows 10
12 15 (11.81%) Legal
13 13 (10.24%) Blackberry
14 11 (8.66%) Finance
15 7 (5.51%) MOS
15 7 (5.51%) Service Management
16 6 (4.72%) ServiceNow
16 6 (4.72%) Office 365
16 6 (4.72%) iPhone
16 6 (4.72%) CMDB
16 6 (4.72%) ITSM
16 6 (4.72%) Windows XP
17 5 (3.94%) DNS
17 5 (3.94%) Asset Management
18 4 (3.15%) Retail
18 4 (3.15%) Telecoms
18 4 (3.15%) Service Delivery
18 4 (3.15%) TCP/IP
18 4 (3.15%) Cisco

Help Desk Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.36%) MS Exchange
2 1 (0.79%) Blackberry Enterprise Server
2 1 (0.79%) CMS
2 1 (0.79%) Exchange Server 2003
2 1 (0.79%) IBM Notes
2 1 (0.79%) Skype for Business
Applications
1 73 (57.48%) MS Office
2 43 (33.86%) MS Excel
3 1 (0.79%) Acrobat
3 1 (0.79%) MS PowerPoint
Business Applications
1 2 (1.57%) SAP Oil and Gas
2 1 (0.79%) Dynamics NAV
Cloud Services
1 6 (4.72%) Office 365
2 2 (1.57%) G Suite
Communications & Networking
1 5 (3.94%) DNS
2 4 (3.15%) LAN
2 4 (3.15%) TCP/IP
3 3 (2.36%) DHCP
3 3 (2.36%) WAN
4 2 (1.57%) Internet
4 2 (1.57%) LDAP
4 2 (1.57%) VPN
5 1 (0.79%) Ethernet
5 1 (0.79%) HTTPS
5 1 (0.79%) Remote Desktop
5 1 (0.79%) Skype
Database & Business Intelligence
1 1 (0.79%) BusinessObjects
1 1 (0.79%) BusinessObjects Business Intelligence
1 1 (0.79%) Essbase
1 1 (0.79%) MS Access
General
1 23 (18.11%) Law
2 15 (11.81%) Legal
3 11 (8.66%) Finance
4 4 (3.15%) Retail
4 4 (3.15%) Telecoms
5 3 (2.36%) Marketing
6 2 (1.57%) Advertising
6 2 (1.57%) Cantonese Language
6 2 (1.57%) Electronics
6 2 (1.57%) Mandarin Language
6 2 (1.57%) Manufacturing
7 1 (0.79%) Banking
7 1 (0.79%) Dutch Language
7 1 (0.79%) French Language
7 1 (0.79%) Military
7 1 (0.79%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.79%) J2EE
Miscellaneous
1 13 (10.24%) Blackberry
2 6 (4.72%) CMDB
2 6 (4.72%) iPhone
3 4 (3.15%) EPoS
4 2 (1.57%) Mainframe
5 1 (0.79%) Client/Server
5 1 (0.79%) Computer Science
5 1 (0.79%) Fat Client
5 1 (0.79%) Management Information System
5 1 (0.79%) Thin Client
5 1 (0.79%) Video Conferencing
Operating Systems
1 86 (67.72%) Windows
2 48 (37.80%) Windows 7
3 22 (17.32%) Windows 8
4 15 (11.81%) Windows 10
5 6 (4.72%) Windows XP
6 3 (2.36%) Windows 2000
7 2 (1.57%) Unix
7 2 (1.57%) Windows Server
8 1 (0.79%) Apple iOS
8 1 (0.79%) Linux
8 1 (0.79%) Mac OS X
8 1 (0.79%) Windows NT
8 1 (0.79%) Windows Server 2003
8 1 (0.79%) Windows Server 2008
Processes & Methodologies
1 34 (26.77%) ITIL
2 28 (22.05%) Incident Management
3 7 (5.51%) Service Management
4 6 (4.72%) ITSM
5 5 (3.94%) Asset Management
6 4 (3.15%) Service Delivery
7 3 (2.36%) Change Management
7 3 (2.36%) ITIL V2
8 2 (1.57%) Business Intelligence
8 2 (1.57%) Digital Marketing
8 2 (1.57%) Programme Management
8 2 (1.57%) Software Licensing
8 2 (1.57%) Time Management
9 1 (0.79%) Agile Software Development
9 1 (0.79%) BPR
9 1 (0.79%) Business Analysis
9 1 (0.79%) Data Analysis
9 1 (0.79%) Network Monitoring
9 1 (0.79%) Release Management
9 1 (0.79%) Wealth Management
Programming Languages
1 1 (0.79%) COBOL
1 1 (0.79%) SQL
1 1 (0.79%) VB
Qualifications
1 7 (5.51%) MOS
2 4 (3.15%) ITIL Certification
3 3 (2.36%) Degree
4 2 (1.57%) MCITP
4 2 (1.57%) SC Cleared
4 2 (1.57%) Security Cleared
5 1 (0.79%) ITIL Foundation Certificate
5 1 (0.79%) MCSE
5 1 (0.79%) Microsoft Certification
Quality Assurance & Compliance
1 3 (2.36%) SLA
System Software
1 76 (59.84%) Active Directory
2 1 (0.79%) XenApp
Systems Management
1 2 (1.57%) SCCM
2 1 (0.79%) Backup Exec
2 1 (0.79%) BMC Marimba
2 1 (0.79%) DameWare
2 1 (0.79%) Norton AntiVirus
Vendors
1 57 (44.88%) Microsoft
2 33 (25.98%) Citrix
3 6 (4.72%) ServiceNow
4 4 (3.15%) Apple
4 4 (3.15%) Cisco
4 4 (3.15%) SAP
5 3 (2.36%) Remedy
6 2 (1.57%) Google
6 2 (1.57%) HP
6 2 (1.57%) IBM
6 2 (1.57%) LANDesk
6 2 (1.57%) Sophos
7 1 (0.79%) Adobe
7 1 (0.79%) Belkin
7 1 (0.79%) BMC
7 1 (0.79%) Compaq
7 1 (0.79%) Dell
7 1 (0.79%) Intel
7 1 (0.79%) NETGEAR
7 1 (0.79%) PeopleSoft
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