The table below looks at the statistics for the Help Desk Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Help Desk Support Analyst
Rank 573 539 529
Rank change year-on-year
-34 -10
Contract jobs requiring a Help Desk Support Analyst 16 38 42
As % of all contract IT jobs located in England 0.030% 0.076% 0.087%
As % of the Job Titles category 0.032% 0.082% 0.094%
Number of daily rates quoted 9 17 16
Average daily rate
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£165 £118 £125
Average daily rate % change year-on-year
+40.42% -6.00%
90% offered a daily rate of more than £144 £81 £90
10% offered a daily rate of more than £200 £196 £171
UK excluding London average daily rate £165 £95 £102
% change year-on-year
+73.68% -6.86%
Number of hourly rates quoted 6 14 21
Average hourly rate £14.50 £12.00 £14.50
Average hourly rate % change year-on-year
+20.83% -17.24%
90% offered a hourly rate of more than £12.50 £8.95 £10.58
10% offered a hourly rate of more than £16.50 £17.00 £17.50
UK excluding London average hourly rate £16.50 £12.00 £16.00
% change year-on-year
+37.50% -25.00%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
49336 46518 44681
As % of all contract IT jobs located in England 92.83% 92.45% 92.90%
Number of daily rates quoted 32059 28699 27154
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1836 1841 1961
Average hourly rate £17.25 £16.84 £17.50
Average hourly rate % change year-on-year
+2.43% -3.77%
90% offered a hourly rate of more than £11.00 £10.57 £11.00
10% offered a hourly rate of more than £42.50 £39.50 £40.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Help Desk Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Daily Rate Trend in England

Help Desk Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Hourly Rate Trend in England

Help Desk Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +18 9 £178 - 2
East of England +6 4 £140 +64.70%
South East -31 2 £165 +45.05% 2
East Midlands -7 1 - - 1
Help Desk Support Analyst
UK

Help Desk Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 28 August 2015, IT contractor jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support Analyst in their job title.

1 23 (69.70%) Windows
2 19 (57.58%) Active Directory
3 16 (48.48%) MS Office
3 16 (48.48%) Windows 7
4 15 (45.45%) Microsoft
5 14 (42.42%) MS Excel
5 14 (42.42%) ITIL
6 12 (36.36%) Citrix
7 11 (33.33%) Blackberry
8 9 (27.27%) Windows 8
9 6 (18.18%) Windows XP
10 5 (15.15%) MS Exchange
11 4 (12.12%) Incident Management
11 4 (12.12%) SCCM
11 4 (12.12%) Law
11 4 (12.12%) iPad
11 4 (12.12%) iPhone
11 4 (12.12%) Windows Server 2008
12 3 (9.09%) Office 365
12 3 (9.09%) Legal
12 3 (9.09%) Migration
12 3 (9.09%) Handset
12 3 (9.09%) VMware
12 3 (9.09%) Retail
12 3 (9.09%) Blackberry Enterprise Server
12 3 (9.09%) Windows Server 2003
12 3 (9.09%) SharePoint
13 2 (6.06%) MCSE
13 2 (6.06%) Microsoft Certification
13 2 (6.06%) HP

Help Desk Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 28 August 2015, IT contractor jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (15.15%) MS Exchange
2 3 (9.09%) Blackberry Enterprise Server
2 3 (9.09%) SharePoint
3 2 (6.06%) Exchange Server 2010
4 1 (3.03%) Exchange Server 2003
4 1 (3.03%) WorkSite
Applications
1 16 (48.48%) MS Office
2 14 (42.42%) MS Excel
3 2 (6.06%) MS PowerPoint
Cloud Services
1 3 (9.09%) Office 365
Communications & Networking
1 1 (3.03%) LAN
1 1 (3.03%) WAN
1 1 (3.03%) TCP/IP
1 1 (3.03%) VPN
1 1 (3.03%) Wireless
Database & Business Intelligence
1 2 (6.06%) SQL Server
1 2 (6.06%) SQL Server 2005
1 2 (6.06%) SQL Server 2008
General
1 4 (12.12%) Law
2 3 (9.09%) Legal
2 3 (9.09%) Retail
3 1 (3.03%) Telecoms
Miscellaneous
1 11 (33.33%) Blackberry
2 4 (12.12%) iPhone
2 4 (12.12%) iPad
3 3 (9.09%) Handset
4 2 (6.06%) Private Cloud
5 1 (3.03%) NHS
5 1 (3.03%) Analytical Skills
Operating Systems
1 23 (69.70%) Windows
2 16 (48.48%) Windows 7
3 9 (27.27%) Windows 8
4 6 (18.18%) Windows XP
5 4 (12.12%) Windows Server 2008
6 3 (9.09%) Windows Server 2003
7 2 (6.06%) Windows Server 2012
8 1 (3.03%) Windows Mobile
8 1 (3.03%) Windows Vista
8 1 (3.03%) UNIX
8 1 (3.03%) Linux
Processes & Methodologies
1 14 (42.42%) ITIL
2 4 (12.12%) Incident Management
3 3 (9.09%) Migration
4 1 (3.03%) ITIL V3
4 1 (3.03%) Server Building
4 1 (3.03%) Service Management
4 1 (3.03%) ITSM
Programming Languages
1 1 (3.03%) SQL
Qualifications
1 2 (6.06%) MCSE
1 2 (6.06%) Microsoft Certification
2 1 (3.03%) Degree
2 1 (3.03%) SC Cleared
2 1 (3.03%) DV Cleared
2 1 (3.03%) Security Cleared
2 1 (3.03%) ITIL Foundation Certificate
2 1 (3.03%) MCP
Quality Assurance & Compliance
1 1 (3.03%) SLA
System Software
1 19 (57.58%) Active Directory
2 2 (6.06%) Terminal Server
Systems Management
1 4 (12.12%) SCCM
2 2 (6.06%) SCOM
3 1 (3.03%) NetVault Backup
3 1 (3.03%) Backup Exec
3 1 (3.03%) OVSD
Vendors
1 15 (45.45%) Microsoft
2 12 (36.36%) Citrix
3 3 (9.09%) VMware
4 2 (6.06%) HP
5 1 (3.03%) ProCurve
5 1 (3.03%) Cisco