The statistics below represent IT contracts advertised across the England region that had Help Desk Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 9 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
9 Dec 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 539 545 527
Rank change year-on-year
+6 -18
Contract jobs requiring a Help Desk Support Analyst 67 69 94
As % of all contract IT jobs located in England 0.15% 0.14% 0.18%
As % of the Job Titles category 0.15% 0.14% 0.19%
Number of daily rates quoted 44 18 45
Median daily rate £175 £128 £138
Median daily rate % change year-on-year
+37.25% -7.27%
90% offered a daily rate of more than £111 £100 £100
10% offered a daily rate of more than £200 £195 £170
UK excluding London median daily rate £150 £120 £135
% change year-on-year
+25.00% -11.11%
Number of hourly rates quoted 18 39 30
Median hourly rate £16.00 £12.50 £12.00
Median hourly rate % change year-on-year
+28.00% +4.16%
90% offered a hourly rate of more than £11.73 £9.00 £9.00
10% offered a hourly rate of more than £16.50 £16.50 £21.00
UK excluding London median hourly rate £16.50 £12.50 £12.00
% change year-on-year
+32.00% +4.16%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
43325 47890 48206
As % of all contract IT jobs located in England 94.48% 94.89% 93.54%
Number of daily rates quoted 28576 30970 31019
Median daily rate £425 £425 £400
Median daily rate % change year-on-year
- +6.25%
90% offered a daily rate of more than £250 £263 £225
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 1508 1866 2032
Median hourly rate £16.50 £17.00 £16.00
Median hourly rate % change year-on-year
-2.94% +6.25%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £43.50 £43.50 £37.50
UK excluding London median hourly rate £16.50 £17.00 £16.00
% change year-on-year
-2.94% +6.25%

Help Desk Support Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Daily Rate Trend in England

Help Desk Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 9 December 2016.

Help Desk Support Analyst Daily Rate Histogram in England

Help Desk Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Hourly Rate Trend in England

Help Desk Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 9 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 32 £175 +52.17% 3
East of England +1 11 £203 -
West Midlands -4 10 £135 -
South East +24 7 £163 +18.18% 3
East Midlands -5 2 - -
South West - 2 - -
Yorkshire - 2 £130 - 1
North West 0 1 £100 -28.57% 2
Help Desk Support Analyst
UK

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 9 December 2016, Help Desk Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Support Analyst in the job title.

1 95 (67.38%) Windows
2 84 (59.57%) MS Office
3 79 (56.03%) Active Directory
4 67 (47.52%) Microsoft
5 57 (40.43%) Windows 7
6 54 (38.30%) MS Excel
7 40 (28.37%) Citrix
8 35 (24.82%) ITIL
9 34 (24.11%) Windows 8
10 31 (21.99%) Incident Management
11 18 (12.77%) Law
12 15 (10.64%) Windows 10
13 12 (8.51%) Blackberry
14 11 (7.80%) Legal
15 8 (5.67%) Office 365
15 8 (5.67%) MOS
15 8 (5.67%) ITSM
15 8 (5.67%) Windows XP
16 7 (4.96%) Service Management
16 7 (4.96%) Finance
16 7 (4.96%) Retail
17 6 (4.26%) Asset Management
17 6 (4.26%) MS Exchange
17 6 (4.26%) SAP
17 6 (4.26%) Remedy
17 6 (4.26%) ServiceNow
18 5 (3.55%) iPhone
18 5 (3.55%) SLA
18 5 (3.55%) DNS
18 5 (3.55%) Service Delivery

Help Desk Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (4.26%) MS Exchange
2 2 (1.42%) Skype for Business
3 1 (0.71%) BizTalk Server
3 1 (0.71%) Blackberry Enterprise Server
3 1 (0.71%) CMS
3 1 (0.71%) Exchange Server 2003
3 1 (0.71%) IBM Notes
3 1 (0.71%) SharePoint
Applications
1 84 (59.57%) MS Office
2 54 (38.30%) MS Excel
3 1 (0.71%) Acrobat
3 1 (0.71%) MS PowerPoint
Business Applications
1 1 (0.71%) assyst
1 1 (0.71%) Dynamics CRM
1 1 (0.71%) Dynamics NAV
1 1 (0.71%) SAP Oil and Gas
Cloud Services
1 8 (5.67%) Office 365
2 2 (1.42%) G Suite
3 1 (0.71%) Microsoft Azure
3 1 (0.71%) Yammer
Communications & Networking
1 5 (3.55%) DNS
2 4 (2.84%) TCP/IP
3 3 (2.13%) DHCP
3 3 (2.13%) LAN
4 2 (1.42%) Internet
4 2 (1.42%) LDAP
4 2 (1.42%) VPN
4 2 (1.42%) WAN
5 1 (0.71%) Ethernet
5 1 (0.71%) HTTPS
5 1 (0.71%) Remote Desktop
5 1 (0.71%) Skype
Database & Business Intelligence
1 2 (1.42%) Essbase
1 2 (1.42%) MS Access
2 1 (0.71%) BusinessObjects
2 1 (0.71%) BusinessObjects Business Intelligence
2 1 (0.71%) DB2
2 1 (0.71%) SQL Server
General
1 18 (12.77%) Law
2 11 (7.80%) Legal
3 7 (4.96%) Finance
3 7 (4.96%) Retail
4 4 (2.84%) Advertising
4 4 (2.84%) Cantonese Language
4 4 (2.84%) Mandarin Language
5 3 (2.13%) Marketing
5 3 (2.13%) Telecoms
6 1 (0.71%) Dutch Language
6 1 (0.71%) Electronics
6 1 (0.71%) French Language
6 1 (0.71%) Manufacturing
6 1 (0.71%) Military
6 1 (0.71%) Spanish Language
Libraries, Frameworks & Software Standards
1 3 (2.13%) J2EE
2 1 (0.71%) COM
Miscellaneous
1 12 (8.51%) Blackberry
2 5 (3.55%) iPhone
3 4 (2.84%) EPoS
3 4 (2.84%) Mainframe
4 3 (2.13%) Client/Server
5 2 (1.42%) iPad
5 2 (1.42%) Smartphone
6 1 (0.71%) Computer Science
6 1 (0.71%) Data Centre
6 1 (0.71%) Enterprise Software
6 1 (0.71%) Fat Client
6 1 (0.71%) Management Information System
6 1 (0.71%) Thin Client
6 1 (0.71%) Video Conferencing
Operating Systems
1 95 (67.38%) Windows
2 57 (40.43%) Windows 7
3 34 (24.11%) Windows 8
4 15 (10.64%) Windows 10
5 8 (5.67%) Windows XP
6 4 (2.84%) Unix
7 3 (2.13%) Windows 2000
7 3 (2.13%) Windows Server
8 2 (1.42%) Mac OS X
8 2 (1.42%) Windows Server 2008
9 1 (0.71%) Apple iOS
9 1 (0.71%) Linux
9 1 (0.71%) Windows NT
9 1 (0.71%) Windows Server 2003
Processes & Methodologies
1 35 (24.82%) ITIL
2 31 (21.99%) Incident Management
3 8 (5.67%) ITSM
4 7 (4.96%) Service Management
5 6 (4.26%) Asset Management
6 5 (3.55%) Service Delivery
7 3 (2.13%) Business Analysis
7 3 (2.13%) Change Management
7 3 (2.13%) Data Analysis
7 3 (2.13%) ITIL V2
7 3 (2.13%) Release Management
7 3 (2.13%) Time Management
7 3 (2.13%) Wealth Management
8 2 (1.42%) Business Intelligence
8 2 (1.42%) ITIL V3
8 2 (1.42%) Software Licensing
9 1 (0.71%) Agile Software Development
9 1 (0.71%) BPR
9 1 (0.71%) Digital Marketing
9 1 (0.71%) Programme Management
Programming Languages
1 2 (1.42%) COBOL
1 2 (1.42%) VB
2 1 (0.71%) SQL
Qualifications
1 8 (5.67%) MOS
2 4 (2.84%) Degree
2 4 (2.84%) ITIL Certification
3 2 (1.42%) SC Cleared
3 2 (1.42%) Security Cleared
4 1 (0.71%) A+ Certification
4 1 (0.71%) BPSS Clearance
4 1 (0.71%) ITIL Foundation Certificate
4 1 (0.71%) MCITP
4 1 (0.71%) MCTS
4 1 (0.71%) Microsoft Certification
Quality Assurance & Compliance
1 5 (3.55%) SLA
System Software
1 79 (56.03%) Active Directory
2 1 (0.71%) XenApp
Systems Management
1 2 (1.42%) SCCM
2 1 (0.71%) Backup Exec
2 1 (0.71%) BMC Marimba
2 1 (0.71%) DameWare
2 1 (0.71%) Norton AntiVirus
Vendors
1 67 (47.52%) Microsoft
2 40 (28.37%) Citrix
3 6 (4.26%) Remedy
3 6 (4.26%) SAP
3 6 (4.26%) ServiceNow
4 4 (2.84%) Apple
4 4 (2.84%) Cisco
5 2 (1.42%) Avaya
5 2 (1.42%) Google
5 2 (1.42%) HP
5 2 (1.42%) IBM
5 2 (1.42%) LANDesk
5 2 (1.42%) Mitel
5 2 (1.42%) Sophos
6 1 (0.71%) Belkin
6 1 (0.71%) Infor
6 1 (0.71%) Intel Security
6 1 (0.71%) NETGEAR
6 1 (0.71%) Salesforce.com
6 1 (0.71%) Symantec
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