The table below looks at the statistics for the Help Desk Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support Analyst in their job title over the 3 months to 28 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Apr 2015
Same period 2014 Same period 2013
Help Desk Support Analyst
Rank 559 528 479
Rank change year-on-year
-31 -49
Contract jobs requiring a Help Desk Support Analyst 18 44 32
As % of all contract IT jobs located in England 0.036% 0.089% 0.074%
As % of the Job Titles category 0.039% 0.096% 0.080%
Number of daily rates quoted 8 9 7
Average daily rate
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£130 £113 £100
Average daily rate % change year-on-year
+15.55% +12.50%
90% offered a daily rate of more than £123 £96 £90
10% offered a daily rate of more than £211 £197 £325
UK excluding London average daily rate £130 £135 £100
% change year-on-year
-3.70% +35.00%
Number of hourly rates quoted 6 20 13
Average hourly rate £13.25 £14.00 £12.50
Average hourly rate % change year-on-year
-5.35% +12.00%
90% offered a hourly rate of more than £11.75 £12.00 £11.00
10% offered a hourly rate of more than £14.00 £17.50 £17.30
UK excluding London average hourly rate £14.00 £14.00 £14.00
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46718 45896 39925
As % of all contract IT jobs located in England 92.36% 92.42% 92.76%
Number of daily rates quoted 28865 28541 23423
Average daily rate £400 £396 £400
Average daily rate % change year-on-year
+1.01% -1.00%
90% offered a daily rate of more than £250 £233 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1833 1844 2043
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.70 £17.50 £17.50
% change year-on-year
-4.57% -

Help Desk Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Daily Rate Trend in England

Help Desk Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Hourly Rate Trend in England

Help Desk Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 28 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -19 5 £130 +6.12% 2
East of England +13 4 - - 1
London -26 4 £189 +67.55% 3
North West - 2 - - 2
South West +12 1 £150 - 1
Yorkshire -27 1 £115 -
East Midlands - 1 - -
Help Desk Support Analyst
UK

Help Desk Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 28 April 2015, IT contractor jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support Analyst in their job title.

1 49 (85.96%) Windows
2 33 (57.89%) Active Directory
3 32 (56.14%) Windows 7
4 30 (52.63%) MS Office
5 29 (50.88%) Microsoft
6 26 (45.61%) Citrix
7 23 (40.35%) ITIL
8 18 (31.58%) MS Excel
9 13 (22.81%) Blackberry
10 12 (21.05%) Windows XP
11 11 (19.30%) Windows 8
12 10 (17.54%) Windows Vista
13 8 (14.04%) VMware
13 8 (14.04%) SLA
13 8 (14.04%) Finance
14 7 (12.28%) Microsoft Certification
14 7 (12.28%) SharePoint
15 6 (10.53%) MCP
15 6 (10.53%) Wireless
15 6 (10.53%) Internet
15 6 (10.53%) iPhone
15 6 (10.53%) Mobile Computing
15 6 (10.53%) iPad
16 5 (8.77%) Fat Client
16 5 (8.77%) MCDST
16 5 (8.77%) MCITP
16 5 (8.77%) Smartphone
16 5 (8.77%) Reuters
16 5 (8.77%) Bloomberg
16 5 (8.77%) Thin Client

Help Desk Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 28 April 2015, IT contractor jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (12.28%) SharePoint
2 5 (8.77%) MS Exchange
3 3 (5.26%) WorkSite
4 1 (1.75%) IBM Notes
4 1 (1.75%) Exchange Server 2003
Applications
1 30 (52.63%) MS Office
2 18 (31.58%) MS Excel
Business Applications
1 1 (1.75%) SAP FI
1 1 (1.75%) SAP Oil and Gas
Cloud Services
1 3 (5.26%) Office 365
Communications & Networking
1 6 (10.53%) Internet
1 6 (10.53%) Wireless
2 5 (8.77%) DNS
2 5 (8.77%) DHCP
2 5 (8.77%) FTP
3 4 (7.02%) VPN
4 2 (3.51%) TCP/IP
4 2 (3.51%) LAN
4 2 (3.51%) VoIP
4 2 (3.51%) WAN
5 1 (1.75%) Network Security
General
1 8 (14.04%) Finance
2 4 (7.02%) Law
3 3 (5.26%) Advertising
3 3 (5.26%) French Language
3 3 (5.26%) German Language
3 3 (5.26%) Spanish Language
4 2 (3.51%) Legal
5 1 (1.75%) General Ledger
Miscellaneous
1 13 (22.81%) Blackberry
2 6 (10.53%) iPhone
2 6 (10.53%) iPad
2 6 (10.53%) Mobile Computing
3 5 (8.77%) Thin Client
3 5 (8.77%) Smartcard
3 5 (8.77%) Smartphone
3 5 (8.77%) Fat Client
4 3 (5.26%) Handset
5 2 (3.51%) NHS
6 1 (1.75%) Analytical Skills
Operating Systems
1 49 (85.96%) Windows
2 32 (56.14%) Windows 7
3 12 (21.05%) Windows XP
4 11 (19.30%) Windows 8
5 10 (17.54%) Windows Vista
6 4 (7.02%) Windows Server 2008
7 3 (5.26%) Mac OS
7 3 (5.26%) Windows Server 2003
7 3 (5.26%) Windows Mobile
8 2 (3.51%) Windows 2000 Server
9 1 (1.75%) UNIX
9 1 (1.75%) Linux
Processes & Methodologies
1 23 (40.35%) ITIL
2 4 (7.02%) Service Delivery
3 3 (5.26%) Problem Management
4 2 (3.51%) Service Management
5 1 (1.75%) ITIL V3
5 1 (1.75%) Configuration Management
5 1 (1.75%) ITSM
5 1 (1.75%) Asset Management
5 1 (1.75%) Knowledge Management
Programming Languages
1 1 (1.75%) SQL
1 1 (1.75%) VBA
Qualifications
1 7 (12.28%) Microsoft Certification
2 6 (10.53%) MCP
3 5 (8.77%) A+ Certification
3 5 (8.77%) MCDST
3 5 (8.77%) MCITP
4 2 (3.51%) Degree
4 2 (3.51%) MCSE
5 1 (1.75%) MOS
5 1 (1.75%) SC Cleared
5 1 (1.75%) DV Cleared
5 1 (1.75%) Security Cleared
5 1 (1.75%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (14.04%) SLA
System Software
1 33 (57.89%) Active Directory
2 2 (3.51%) XenApp
3 1 (1.75%) VMware Infrastructure
Systems Management
1 4 (7.02%) SCCM
2 3 (5.26%) SCSM
3 1 (1.75%) Backup Exec
3 1 (1.75%) OVSD
Vendors
1 29 (50.88%) Microsoft
2 26 (45.61%) Citrix
3 8 (14.04%) VMware
4 5 (8.77%) Reuters
4 5 (8.77%) Bloomberg
4 5 (8.77%) CQG
5 4 (7.02%) Altiris
6 3 (5.26%) Apple
6 3 (5.26%) Intel
7 2 (3.51%) HP
7 2 (3.51%) SAP
7 2 (3.51%) Lotus
8 1 (1.75%) ProCurve
8 1 (1.75%) Symantec
8 1 (1.75%) McAfee
8 1 (1.75%) Cisco
8 1 (1.75%) Adobe
8 1 (1.75%) Interwoven
8 1 (1.75%) Avaya