The statistics below represent IT contracts advertised across the England region that had Help Desk Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 26 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Aug 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 555 577 494
Rank change year-on-year
+22 -83
Contract jobs requiring a Help Desk Support Analyst 73 54 106
As % of all contract IT jobs located in England 0.15% 0.10% 0.21%
As % of the Job Titles category 0.15% 0.11% 0.22%
Number of daily rates quoted 24 18 44
Median daily rate £148 £173 £123
Median daily rate % change year-on-year
-14.49% +40.81%
90% offered a daily rate of more than £106 £137 £95
10% offered a daily rate of more than £260 £224 £201
UK excluding London median daily rate £260 £165 £110
% change year-on-year
+57.57% +50.00%
Number of hourly rates quoted 38 26 35
Median hourly rate £15.25 £13.23 £14.00
Median hourly rate % change year-on-year
+15.31% -5.53%
90% offered a hourly rate of more than £10.96 £9.50 £10.00
10% offered a hourly rate of more than £16.50 £19.50 £17.50
UK excluding London median hourly rate £16.50 £11.25 £15.50
% change year-on-year
+46.66% -27.41%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47590 50276 48346
As % of all contract IT jobs located in England 94.76% 94.91% 94.79%
Number of daily rates quoted 31357 32537 29765
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1463 1904 1944
Median hourly rate £17.10 £17.00 £16.84
Median hourly rate % change year-on-year
+0.58% +0.95%
90% offered a hourly rate of more than £11.00 £11.00 £10.57
10% offered a hourly rate of more than £45.00 £42.42 £37.80
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Help Desk Support Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Daily Rate Trend in England

Help Desk Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 26 August 2016.

Help Desk Support Analyst Daily Rate Histogram in England

Help Desk Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Hourly Rate Trend in England

Help Desk Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 26 August 2016.

Help Desk Support Analyst Hourly Rate Histogram in England

Help Desk Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 26 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -3 26 £128 -32.89% 5
East of England +37 25 £275 +96.42% 1
South East +10 8 £260 +57.57% 4
South West - 6 £175 - 1
Yorkshire -2 3 - -
North West +12 2 - -
West Midlands -30 2 - -
East Midlands -2 1 - -
Help Desk Support Analyst
UK

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 26 August 2016, Help Desk Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Support Analyst in the job title.

1 109 (73.15%) Windows
2 79 (53.02%) Active Directory
3 76 (51.01%) Microsoft
4 74 (49.66%) MS Office
5 64 (42.95%) Windows 7
6 53 (35.57%) MS Excel
7 46 (30.87%) ITIL
8 44 (29.53%) Citrix
9 43 (28.86%) Incident Management
10 41 (27.52%) Windows 8
11 20 (13.42%) Windows XP
11 20 (13.42%) TCP/IP
12 17 (11.41%) Remedy
13 13 (8.72%) ServiceNow
13 13 (8.72%) Cisco
13 13 (8.72%) DNS
14 12 (8.05%) SLA
14 12 (8.05%) Finance
15 9 (6.04%) Windows Server
15 9 (6.04%) MS Exchange
16 8 (5.37%) LAN
16 8 (5.37%) WAN
16 8 (5.37%) Internet
17 7 (4.70%) Service Management
17 7 (4.70%) Windows Server 2008
17 7 (4.70%) Office 365
18 6 (4.03%) Degree
18 6 (4.03%) ITSM
18 6 (4.03%) Blackberry
18 6 (4.03%) Lotus

Help Desk Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (6.04%) MS Exchange
2 6 (4.03%) IBM Notes
3 5 (3.36%) SharePoint
4 4 (2.68%) Exchange Server 2003
5 3 (2.01%) Blackberry Enterprise Server
5 3 (2.01%) SharePoint 2010
6 1 (0.67%) BizTalk Server
6 1 (0.67%) Exchange Server 2013
6 1 (0.67%) IBM Domino
6 1 (0.67%) Skype for Business
Applications
1 74 (49.66%) MS Office
2 53 (35.57%) MS Excel
3 4 (2.68%) Acrobat
4 3 (2.01%) Spreadsheet
5 1 (0.67%) MS PowerPoint
5 1 (0.67%) MS Visio
Business Applications
1 1 (0.67%) assyst
1 1 (0.67%) Dynamics CRM
1 1 (0.67%) Dynamics GP
Cloud Services
1 7 (4.70%) Office 365
2 1 (0.67%) Microsoft Azure
2 1 (0.67%) Yammer
Communications & Networking
1 20 (13.42%) TCP/IP
2 13 (8.72%) DNS
3 8 (5.37%) Internet
3 8 (5.37%) LAN
3 8 (5.37%) WAN
4 5 (3.36%) VPN
5 3 (2.01%) Ethernet
6 1 (0.67%) DHCP
Database & Business Intelligence
1 1 (0.67%) DB2
1 1 (0.67%) Essbase
1 1 (0.67%) MS Access
1 1 (0.67%) SQL Server
General
1 12 (8.05%) Finance
2 5 (3.36%) Retail
3 4 (2.68%) Cantonese Language
3 4 (2.68%) Mandarin Language
4 3 (2.01%) Advertising
5 2 (1.34%) Local Government
6 1 (0.67%) French Language
6 1 (0.67%) Italian Language
6 1 (0.67%) Law
6 1 (0.67%) Legal
6 1 (0.67%) Marketing
6 1 (0.67%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.34%) J2EE
2 1 (0.67%) COM
Miscellaneous
1 6 (4.03%) Blackberry
2 3 (2.01%) Driving Licence
2 3 (2.01%) iPad
2 3 (2.01%) Mainframe
2 3 (2.01%) Smartphone
3 2 (1.34%) Client/Server
3 2 (1.34%) Computer Science
3 2 (1.34%) Data Centre
3 2 (1.34%) Enterprise Software
4 1 (0.67%) Clustering
4 1 (0.67%) CMDB
4 1 (0.67%) Data Protection Act
4 1 (0.67%) Replication
Operating Systems
1 109 (73.15%) Windows
2 64 (42.95%) Windows 7
3 41 (27.52%) Windows 8
4 20 (13.42%) Windows XP
5 9 (6.04%) Windows Server
6 7 (4.70%) Windows Server 2008
7 5 (3.36%) Unix
7 5 (3.36%) Windows 10
8 4 (2.68%) Windows 2000
8 4 (2.68%) Windows NT
9 3 (2.01%) Apple iOS
9 3 (2.01%) Windows Server 2003
10 1 (0.67%) Mac OS X
10 1 (0.67%) Windows Server 2012
Processes & Methodologies
1 46 (30.87%) ITIL
2 43 (28.86%) Incident Management
3 7 (4.70%) Service Management
4 6 (4.03%) ITSM
5 5 (3.36%) Change Management
5 5 (3.36%) Time Management
6 4 (2.68%) Asset Management
6 4 (2.68%) Service Delivery
7 3 (2.01%) Network Management
7 3 (2.01%) Software Licensing
7 3 (2.01%) Wealth Management
8 2 (1.34%) Business Analysis
8 2 (1.34%) Data Analysis
8 2 (1.34%) Document Management
8 2 (1.34%) ITIL V3
8 2 (1.34%) Problem Management
8 2 (1.34%) Release Management
9 1 (0.67%) Data Management
9 1 (0.67%) Load Balancing
9 1 (0.67%) Systems Analysis
Programming Languages
1 2 (1.34%) C
2 1 (0.67%) COBOL
2 1 (0.67%) PowerShell
2 1 (0.67%) VB
Qualifications
1 6 (4.03%) Degree
1 6 (4.03%) Microsoft Certification
2 4 (2.68%) CCNA
2 4 (2.68%) Cisco Certification
2 4 (2.68%) MOS
3 3 (2.01%) ITIL Certification
4 2 (1.34%) MCSE
5 1 (0.67%) A+ Certification
5 1 (0.67%) BPSS Clearance
5 1 (0.67%) MCITP
5 1 (0.67%) MCP
5 1 (0.67%) MCSA
5 1 (0.67%) MCTS
5 1 (0.67%) SC Cleared
5 1 (0.67%) Security Cleared
Quality Assurance & Compliance
1 12 (8.05%) SLA
System Software
1 79 (53.02%) Active Directory
2 3 (2.01%) Terminal Services
3 1 (0.67%) Microsoft App-V
Systems Management
1 4 (2.68%) BMC Marimba
1 4 (2.68%) DameWare
2 1 (0.67%) Backup Exec
2 1 (0.67%) Malwarebytes
2 1 (0.67%) McAfee ePO
2 1 (0.67%) Norton AntiVirus
2 1 (0.67%) Unicenter
2 1 (0.67%) WSUS
Vendors
1 76 (51.01%) Microsoft
2 44 (29.53%) Citrix
3 17 (11.41%) Remedy
4 13 (8.72%) Cisco
4 13 (8.72%) ServiceNow
5 6 (4.03%) Lotus
6 5 (3.36%) HP
6 5 (3.36%) SAP
7 4 (2.68%) Adobe
7 4 (2.68%) BMC
7 4 (2.68%) PeopleSoft
8 3 (2.01%) Apple
8 3 (2.01%) Avaya
8 3 (2.01%) Mitel
8 3 (2.01%) ThinPrint
9 2 (1.34%) Intel Security
9 2 (1.34%) Salesforce.com
10 1 (0.67%) CA
10 1 (0.67%) Sophos
10 1 (0.67%) Symantec