The table below looks at the statistics for the Help Desk Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support Analyst in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Help Desk Support Analyst
Rank 555 513 520
Rank change year-on-year
-42 +7
Contract jobs requiring a Help Desk Support Analyst 33 45 54
As % of all contract IT jobs located in England 0.063% 0.095% 0.10%
As % of the Job Titles category 0.069% 0.10% 0.11%
Number of daily rates quoted 17 14 13
Average daily rate
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£115 £125 £140
Average daily rate % change year-on-year
-8.00% -10.71%
90% offered a daily rate of more than £91 £82 £86
10% offered a daily rate of more than £196 £162 £200
UK excluding London average daily rate £95 £94 £155
% change year-on-year
+1.60% -39.67%
Number of hourly rates quoted 9 26 22
Average hourly rate £12.00 £14.25 £16.50
Average hourly rate % change year-on-year
-15.78% -13.63%
90% offered a hourly rate of more than £8.50 £12.50 £11.50
10% offered a hourly rate of more than £17.00 £17.50 £21.45
UK excluding London average hourly rate £14.50 £17.50 £14.00
% change year-on-year
-17.14% +25.00%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47502 44109 49177
As % of all contract IT jobs located in England 91.02% 92.81% 92.98%
Number of daily rates quoted 29572 26954 28107
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £237 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £345
% change year-on-year
+2.85% +1.44%
Number of hourly rates quoted 1898 1931 2441
Average hourly rate £16.50 £17.00 £19.00
Average hourly rate % change year-on-year
-2.94% -10.52%
90% offered a hourly rate of more than £10.50 £11.00 £11.25
10% offered a hourly rate of more than £39.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Help Desk Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Daily Rate Trend in England

Help Desk Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 18 September 2014.

Help Desk Support Analyst Daily Rate Histogram in England

Help Desk Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Hourly Rate Trend in England

Help Desk Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +2 12 £115 - 7
London -13 9 £175 +27.27%
North West -12 4 £70 - 2
South West -38 4 £95 +18.75%
East of England -29 1 £85 - 2
West Midlands - 1 - -
East Midlands - - - -
Help Desk Support Analyst
UK

Help Desk Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 18 September 2014, IT contractor jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support Analyst in their job title.

1 53 (86.89%) Windows
2 36 (59.02%) Active Directory
3 30 (49.18%) Windows XP
3 30 (49.18%) Windows 7
4 27 (44.26%) MS Office
5 26 (42.62%) Microsoft
6 15 (24.59%) MS Excel
7 14 (22.95%) ITIL
7 14 (22.95%) Citrix
7 14 (22.95%) Windows Server 2008
8 13 (21.31%) Windows Server 2003
9 11 (18.03%) Law
10 10 (16.39%) WorkSite
11 8 (13.11%) Finance
12 6 (9.84%) SC Cleared
12 6 (9.84%) DV Cleared
12 6 (9.84%) Security Cleared
13 5 (8.20%) SLA
14 4 (6.56%) TCP/IP
14 4 (6.56%) MS Exchange
14 4 (6.56%) Military
14 4 (6.56%) HP
15 3 (4.92%) Blackberry
15 3 (4.92%) Remedy
15 3 (4.92%) Wireless
15 3 (4.92%) Banking
15 3 (4.92%) VMware
15 3 (4.92%) MCP
15 3 (4.92%) Microsoft Certification
15 3 (4.92%) OpenView

Help Desk Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 18 September 2014, IT contractor jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (16.39%) WorkSite
2 4 (6.56%) MS Exchange
3 2 (3.28%) Exchange Server 2010
4 1 (1.64%) IBM Notes
4 1 (1.64%) SharePoint
Applications
1 27 (44.26%) MS Office
2 15 (24.59%) MS Excel
3 1 (1.64%) MS PowerPoint
Business Applications
1 1 (1.64%) Oracle EBS R12
1 1 (1.64%) Oracle iProcurement
Communications & Networking
1 4 (6.56%) TCP/IP
2 3 (4.92%) Internet
2 3 (4.92%) Wireless
3 2 (3.28%) VPN
3 2 (3.28%) LAN
4 1 (1.64%) WAN
4 1 (1.64%) DHCP
4 1 (1.64%) FTP
4 1 (1.64%) DNS
4 1 (1.64%) Firewall
4 1 (1.64%) ADSL
Database & Business Intelligence
1 1 (1.64%) Oracle Reports
General
1 11 (18.03%) Law
2 8 (13.11%) Finance
3 4 (6.56%) Military
4 3 (4.92%) Banking
5 2 (3.28%) Mandarin Language
5 2 (3.28%) Cantonese Language
5 2 (3.28%) Legal
6 1 (1.64%) Automotive
6 1 (1.64%) Retail
Miscellaneous
1 3 (4.92%) Blackberry
1 3 (4.92%) Analytical Skills
2 2 (3.28%) Firmware
3 1 (1.64%) Thin Client
3 1 (1.64%) Smartcard
3 1 (1.64%) EPoS
3 1 (1.64%) EFT
3 1 (1.64%) Management Information System
3 1 (1.64%) Smartphone
3 1 (1.64%) Fat Client
Operating Systems
1 53 (86.89%) Windows
2 30 (49.18%) Windows XP
2 30 (49.18%) Windows 7
3 14 (22.95%) Windows Server 2008
4 13 (21.31%) Windows Server 2003
5 3 (4.92%) Windows Vista
6 2 (3.28%) Linux
7 1 (1.64%) Windows Mobile
7 1 (1.64%) Windows 2000 Server
Processes & Methodologies
1 14 (22.95%) ITIL
2 2 (3.28%) Service Delivery
2 2 (3.28%) Software Distribution
3 1 (1.64%) ITSM
3 1 (1.64%) Security Management
3 1 (1.64%) PLM
3 1 (1.64%) Data Management
3 1 (1.64%) ITIL V3
3 1 (1.64%) Software Deployment
3 1 (1.64%) CRM
3 1 (1.64%) CAD
3 1 (1.64%) CAE
3 1 (1.64%) Service Management
Qualifications
1 6 (9.84%) SC Cleared
1 6 (9.84%) DV Cleared
1 6 (9.84%) Security Cleared
2 3 (4.92%) MCP
2 3 (4.92%) Microsoft Certification
3 2 (3.28%) MCSE
3 2 (3.28%) ITIL Certification
3 2 (3.28%) MOS
3 2 (3.28%) Degree
4 1 (1.64%) MCDST
4 1 (1.64%) MCITP
4 1 (1.64%) A+ Certification
Quality Assurance & Compliance
1 5 (8.20%) SLA
System Software
1 36 (59.02%) Active Directory
2 2 (3.28%) VMware ESXi
3 1 (1.64%) VMware Infrastructure
Systems Management
1 3 (4.92%) OpenView
2 1 (1.64%) Norton AntiVirus
Vendors
1 26 (42.62%) Microsoft
2 14 (22.95%) Citrix
3 4 (6.56%) HP
4 3 (4.92%) VMware
4 3 (4.92%) Altiris
4 3 (4.92%) Remedy
5 2 (3.28%) Sophos
5 2 (3.28%) CQG
5 2 (3.28%) SonicWALL
5 2 (3.28%) Draytek
5 2 (3.28%) Reuters
6 1 (1.64%) Bloomberg
6 1 (1.64%) Symantec
6 1 (1.64%) Interwoven
6 1 (1.64%) Nokia
6 1 (1.64%) Lotus
6 1 (1.64%) Oracle
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