The table below looks at the statistics for the Help Desk Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support Analyst in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 May 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 552 552 494
Rank change year-on-year
0 -58
Contract jobs requiring a Help Desk Support Analyst 70 66 95
As % of all contract IT jobs located in England 0.14% 0.13% 0.19%
As % of the Job Titles category 0.14% 0.14% 0.20%
Number of daily rates quoted 21 29 32
Average daily rate £150 £135 £120
Average daily rate % change year-on-year
+11.11% +12.50%
90% offered a daily rate of more than £107 £77 £101
10% offered a daily rate of more than £253 £200 £189
UK excluding London average daily rate £150 £135 £125
% change year-on-year
+11.11% +8.00%
Number of hourly rates quoted 35 17 42
Average hourly rate £15.00 £13.00 £14.00
Average hourly rate % change year-on-year
+15.38% -7.14%
90% offered a hourly rate of more than £9.68 £10.80 £10.70
10% offered a hourly rate of more than £24.00 £14.50 £17.50
UK excluding London average hourly rate £16.50 £13.50 £13.25
% change year-on-year
+22.22% +1.88%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
48700 48807 46973
As % of all contract IT jobs located in England 95.04% 94.77% 94.43%
Number of daily rates quoted 32117 30128 29195
Average daily rate £425 £400 £398
Average daily rate % change year-on-year
+6.25% +0.62%
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1383 1957 1952
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.10 £42.50 £42.50
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

Help Desk Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Daily Rate Trend in England

Help Desk Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 1 May 2016.

Help Desk Support Analyst Daily Rate Histogram in England

Help Desk Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Hourly Rate Trend in England

Help Desk Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 1 May 2016.

Help Desk Support Analyst Hourly Rate Histogram in England

Help Desk Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -4 27 £150 +11.11% 4
East of England +17 18 £170 +25.92% 3
London -26 11 £170 -2.85% 6
North West -5 8 £163 -
Yorkshire 0 3 £100 +8.25% 1
South West +7 2 - - 1
West Midlands -17 1 - - 1
Help Desk Support Analyst
UK

Help Desk Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 1 May 2016, IT contractor jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support Analyst in their job title.

1 87 (71.90%) Windows
2 67 (55.37%) Active Directory
3 61 (50.41%) Microsoft
4 51 (42.15%) MS Office
5 47 (38.84%) Windows 7
6 38 (31.40%) ITIL
7 37 (30.58%) MS Excel
8 30 (24.79%) Citrix
9 26 (21.49%) Windows 8
10 24 (19.83%) Incident Management
11 22 (18.18%) Windows XP
12 13 (10.74%) TCP/IP
13 11 (9.09%) Cisco
13 11 (9.09%) Remedy
14 10 (8.26%) SLA
14 10 (8.26%) Finance
15 9 (7.44%) Service Management
15 9 (7.44%) VPN
15 9 (7.44%) MS Exchange
15 9 (7.44%) WAN
16 8 (6.61%) Windows Server 2008
16 8 (6.61%) ServiceNow
16 8 (6.61%) Microsoft Certification
16 8 (6.61%) LAN
16 8 (6.61%) DNS
16 8 (6.61%) Change Management
17 7 (5.79%) SharePoint
17 7 (5.79%) IBM Notes
17 7 (5.79%) Lotus
17 7 (5.79%) Blackberry

Help Desk Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 1 May 2016, IT contractor jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (7.44%) MS Exchange
2 7 (5.79%) IBM Notes
2 7 (5.79%) SharePoint
3 6 (4.96%) Exchange Server 2003
4 5 (4.13%) SharePoint 2010
5 4 (3.31%) Blackberry Enterprise Server
6 3 (2.48%) Exchange Server 2010
7 2 (1.65%) IBM Domino
8 1 (0.83%) Exchange Server 2013
Applications
1 51 (42.15%) MS Office
2 37 (30.58%) MS Excel
3 4 (3.31%) Acrobat
4 1 (0.83%) MS PowerPoint
4 1 (0.83%) MS Visio
Cloud Services
1 3 (2.48%) Office 365
Communications & Networking
1 13 (10.74%) TCP/IP
2 9 (7.44%) VPN
2 9 (7.44%) WAN
3 8 (6.61%) DNS
3 8 (6.61%) LAN
4 5 (4.13%) Internet
5 3 (2.48%) Extranet
6 1 (0.83%) 3G
6 1 (0.83%) DHCP
6 1 (0.83%) Ethernet
6 1 (0.83%) Intranet
6 1 (0.83%) IP Telephony
6 1 (0.83%) Remote Desktop
General
1 10 (8.26%) Finance
2 6 (4.96%) Local Government
3 2 (1.65%) Legal
4 1 (0.83%) Advertising
4 1 (0.83%) Banking
4 1 (0.83%) Law
4 1 (0.83%) Retail
Miscellaneous
1 7 (5.79%) Blackberry
2 4 (3.31%) Driving Licence
3 3 (2.48%) Mobile Computing
3 3 (2.48%) NHS
4 2 (1.65%) iPhone
5 1 (0.83%) Computer Science
5 1 (0.83%) Contactless
5 1 (0.83%) Data Centre
5 1 (0.83%) Data Protection Act
5 1 (0.83%) Enterprise Software
5 1 (0.83%) Handset
5 1 (0.83%) Replication
5 1 (0.83%) Statistics
Operating Systems
1 87 (71.90%) Windows
2 47 (38.84%) Windows 7
3 26 (21.49%) Windows 8
4 22 (18.18%) Windows XP
5 8 (6.61%) Windows Server 2008
6 7 (5.79%) Windows Server
7 5 (4.13%) Windows Server 2012
8 4 (3.31%) Android
8 4 (3.31%) Windows 2000
8 4 (3.31%) Windows Server 2003
9 2 (1.65%) Unix
9 2 (1.65%) Windows NT
10 1 (0.83%) Apple iOS
10 1 (0.83%) Windows 10
Processes & Methodologies
1 38 (31.40%) ITIL
2 24 (19.83%) Incident Management
3 9 (7.44%) Service Management
4 8 (6.61%) Change Management
5 5 (4.13%) ITSM
6 4 (3.31%) Service Delivery
7 3 (2.48%) Coaching
8 2 (1.65%) Ticket Management
9 1 (0.83%) Application Virtualisation
9 1 (0.83%) Data Analysis
9 1 (0.83%) Data Protection
9 1 (0.83%) Document Management
9 1 (0.83%) ITIL V2
9 1 (0.83%) ITIL V3
9 1 (0.83%) Problem Management
9 1 (0.83%) Root Cause Analysis
9 1 (0.83%) Software Licensing
9 1 (0.83%) Systems Analysis
9 1 (0.83%) Time Management
9 1 (0.83%) Trend Analysis
Programming Languages
1 2 (1.65%) C
1 2 (1.65%) SQL
Qualifications
1 8 (6.61%) Microsoft Certification
2 5 (4.13%) ITIL Certification
3 4 (3.31%) CCNA
3 4 (3.31%) Cisco Certification
4 3 (2.48%) MCSE
4 3 (2.48%) MOS
5 2 (1.65%) Degree
5 2 (1.65%) MCITP
5 2 (1.65%) MCP
5 2 (1.65%) MCSA
5 2 (1.65%) SC Cleared
5 2 (1.65%) Security Cleared
6 1 (0.83%) A+ Certification
6 1 (0.83%) DV Cleared
6 1 (0.83%) ITIL Foundation Certificate
6 1 (0.83%) MCDST
Quality Assurance & Compliance
1 10 (8.26%) SLA
System Software
1 67 (55.37%) Active Directory
2 4 (3.31%) Terminal Services
3 1 (0.83%) Citrix Presentation Server
3 1 (0.83%) Microsoft App-V
Systems Management
1 5 (4.13%) DameWare
2 4 (3.31%) BMC Marimba
3 1 (0.83%) Backup Exec
3 1 (0.83%) OVSD
3 1 (0.83%) Unicenter
Vendors
1 61 (50.41%) Microsoft
2 30 (24.79%) Citrix
3 11 (9.09%) Cisco
3 11 (9.09%) Remedy
4 8 (6.61%) ServiceNow
5 7 (5.79%) Lotus
6 6 (4.96%) HP
7 4 (3.31%) Adobe
7 4 (3.31%) BMC
7 4 (3.31%) PeopleSoft
7 4 (3.31%) ThinPrint
8 3 (2.48%) SAP
9 1 (0.83%) Apple
9 1 (0.83%) CA
9 1 (0.83%) IBM
9 1 (0.83%) Nokia
9 1 (0.83%) Pegasus
9 1 (0.83%) Peregrine
9 1 (0.83%) Sage
9 1 (0.83%) Siemens
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