The table below looks at the statistics for Service Management skills in IT contracts advertised for the Essex region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 35 33 38
Rank change year-on-year
-2 +5
Contract jobs citing Service Management 16 19 24
As % of all contract IT jobs located in Essex 3.12% 4.23% 3.93%
As % of the Processes & Methodologies category 3.76% 5.64% 4.97%
Number of daily rates quoted 8 13 14
Average daily rate £394 £275 £126
Average daily rate % change year-on-year
+43.18% +118.25%
90% offered a daily rate of more than £350 £148 £119
10% offered a daily rate of more than £444 £395 £541
UK excluding London average daily rate £380 £375 £363
% change year-on-year
+1.33% +3.44%
Number of hourly rates quoted 1 2 3
Average hourly rate £25.00 £18.00 £9.36
Average hourly rate % change year-on-year
+38.88% +92.41%
UK excluding London average hourly rate £14.00 £15.40 £15.50
% change year-on-year
-9.06% -0.67%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Essex region.

Processes & Methodologies Category
Essex
Contract IT job ads with a match in the
Processes & Methodologies category
425 337 483
As % of all contract IT jobs located in Essex 82.85% 75.06% 79.05%
Number of daily rates quoted 249 190 275
Average daily rate £425 £400 £400
Average daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £275 £222 £225
10% offered a daily rate of more than £600 £625 £520
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 49 41 61
Average hourly rate £34.50 £29.13 £29.40
Average hourly rate % change year-on-year
+18.45% -0.93%
90% offered a hourly rate of more than £15.00 £16.50 £15.00
10% offered a hourly rate of more than £62.50 £46.50 £44.00
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Service Management
Jobs Demand Trend in Essex

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Essex region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Essex

Service Management
Daily Rate Trend in Essex

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Essex region.

Service Management Daily Rate Trend in Essex

Service Management
Hourly Rate Trend in Essex

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Essex region.

Service Management Hourly Rate Trend in Essex

Service Management
Contract Job Locations in Essex

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Essex region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Colchester +5 7 - -
Chelmsford -7 1 £425 +165.62%
Brentwood - 1 - -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Essex

For the 6 months to 12 February 2016, IT contractor jobs across the Essex region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 20 (83.33%) ITIL
2 17 (70.83%) ITSM
3 8 (33.33%) Analytical Skills
4 7 (29.17%) ITIL V3
4 7 (29.17%) ServiceNow
4 7 (29.17%) Knowledge Management
5 6 (25.00%) Service Delivery
6 4 (16.67%) Telecoms
6 4 (16.67%) SLA
6 4 (16.67%) Web Services
6 4 (16.67%) XML
6 4 (16.67%) BMC
6 4 (16.67%) Remedy
6 4 (16.67%) Banking
6 4 (16.67%) Remedy ITSM
7 3 (12.50%) Disaster Recovery
7 3 (12.50%) Project Management
7 3 (12.50%) Finance
8 2 (8.33%) Risk Management
8 2 (8.33%) Requirements Analysis
8 2 (8.33%) Use Case
8 2 (8.33%) Integration Testing
8 2 (8.33%) Stakeholder Management
9 1 (4.17%) Change Control
9 1 (4.17%) Cisco CUCM
9 1 (4.17%) Information Governance
9 1 (4.17%) Data Centre
9 1 (4.17%) Reinsurance
9 1 (4.17%) Red Box
9 1 (4.17%) VMware

Service Management
Top Related IT Skills in Essex by Category

For the 6 months to 12 February 2016, IT contractor jobs across the Essex region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications
1 1 (4.17%) MS Office
Business Applications
1 4 (16.67%) Remedy ITSM
General
1 4 (16.67%) Banking
1 4 (16.67%) Telecoms
2 3 (12.50%) Finance
3 1 (4.17%) French Language
3 1 (4.17%) Legal
3 1 (4.17%) Local Government
Job Titles
1 10 (41.67%) Service Manager
2 7 (29.17%) Analyst
3 6 (25.00%) Service Management Manager
4 3 (12.50%) Remedy Analyst
4 3 (12.50%) Service Analyst
5 2 (8.33%) Applications Support
5 2 (8.33%) Applications Support Analyst
5 2 (8.33%) Consultant
5 2 (8.33%) Integration Analyst
5 2 (8.33%) IT Consultant
5 2 (8.33%) ITSM Analyst
5 2 (8.33%) ITSM Consultant
5 2 (8.33%) Management Consultant
5 2 (8.33%) Service Management Analyst
5 2 (8.33%) Service Management Consultant
5 2 (8.33%) Support Analyst
6 1 (4.17%) 1st/2nd Line Support
6 1 (4.17%) ITSM Specialist
6 1 (4.17%) Service Desk Support
6 1 (4.17%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 4 (16.67%) Web Services
1 4 (16.67%) XML
2 1 (4.17%) XMPP
Miscellaneous
1 8 (33.33%) Analytical Skills
2 1 (4.17%) Data Centre
2 1 (4.17%) Reinsurance
2 1 (4.17%) Video Conferencing
Operating Systems
1 1 (4.17%) Windows
1 1 (4.17%) Windows 7
1 1 (4.17%) Windows Vista
Processes & Methodologies
1 20 (83.33%) ITIL
2 17 (70.83%) ITSM
3 7 (29.17%) ITIL V3
3 7 (29.17%) Knowledge Management
4 6 (25.00%) Service Delivery
5 3 (12.50%) Disaster Recovery
5 3 (12.50%) Project Management
6 2 (8.33%) Integration Testing
6 2 (8.33%) Requirements Analysis
6 2 (8.33%) Risk Management
6 2 (8.33%) Stakeholder Management
6 2 (8.33%) Use Case
7 1 (4.17%) Budget Control
7 1 (4.17%) Change Control
7 1 (4.17%) Change Management
7 1 (4.17%) CRM
7 1 (4.17%) Document Management
7 1 (4.17%) PRINCE2
7 1 (4.17%) Problem Management
7 1 (4.17%) Quality Management
Qualifications
1 1 (4.17%) ITIL Certification
Quality Assurance & Compliance
1 4 (16.67%) SLA
System Software
1 1 (4.17%) Active Directory
1 1 (4.17%) VMware Infrastructure
Systems Management
1 1 (4.17%) Cisco CUCM
Vendors
1 7 (29.17%) ServiceNow
2 4 (16.67%) BMC
2 4 (16.67%) Remedy
3 1 (4.17%) CheckPoint
3 1 (4.17%) Cisco
3 1 (4.17%) Citrix
3 1 (4.17%) Microsoft
3 1 (4.17%) Red Box
3 1 (4.17%) VMware