The table below looks at the statistics for Service Management skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 69 85 80
Rank change year-on-year
+16 -5
Contract jobs citing Service Management 79 64 43
As % of all contract IT jobs located in the East of England 2.54% 2.11% 1.80%
As % of the Processes & Methodologies category 3.31% 2.81% 2.52%
Number of daily rates quoted 49 35 22
Average daily rate
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£400 £390 £388
Average daily rate % change year-on-year
+2.56% +0.64%
90% offered a daily rate of more than £300 £218 £214
10% offered a daily rate of more than £475 £540 £425
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 7 4 3
Average hourly rate £11.00 £18.23 £37.50
Average hourly rate % change year-on-year
-39.65% -51.39%
90% offered a hourly rate of more than £10.30 £14.68 £17.90
10% offered a hourly rate of more than £54.00 £20.21 £39.50
UK excluding London average hourly rate £15.88 £15.00 £14.00
% change year-on-year
+5.83% +7.14%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2385 2279 1708
As % of all contract IT jobs located in the East of England 76.54% 75.09% 71.46%
Number of daily rates quoted 1455 1329 890
Average daily rate £395 £400 £388
Average daily rate % change year-on-year
-1.25% +3.22%
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £538 £500 £500
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 165 159 138
Average hourly rate £30.75 £30.00 £33.00
Average hourly rate % change year-on-year
+2.50% -9.09%
90% offered a hourly rate of more than £12.00 £13.00 £16.00
10% offered a hourly rate of more than £50.00 £41.95 £42.50
UK excluding London average hourly rate £30.00 £26.50 £31.00
% change year-on-year
+13.20% -14.51%

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the East of England region.

Service Management Daily Rate Trend in the East of England

Service Management
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 30 July 2015.

Service Management Daily Rate Histogram in the East of England

Service Management
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the East of England region.

Service Management Hourly Rate Trend in the East of England

Service Management
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 30 July 2015.

Service Management Hourly Rate Histogram in the East of England

Service Management
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the East of England region over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +13 31 £413 +11.86% 2
Hertfordshire -2 23 £395 +21.53% 8
Cambridgeshire -10 14 £413 +3.12% 5
Bedfordshire +8 6 £300 -50.00% 3
Suffolk +13 3 £400 +14.28% 1
Norfolk -3 2 £188 -30.87%
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 30 July 2015, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 99 (74.44%) ITIL
2 34 (25.56%) ITSM
3 32 (24.06%) Finance
4 27 (20.30%) Project Management
5 23 (17.29%) Agile Software Development
6 22 (16.54%) Service Delivery
7 20 (15.04%) PRINCE2
7 20 (15.04%) Security Cleared
8 18 (13.53%) Windows
8 18 (13.53%) Change Management
9 17 (12.78%) MS Office
9 17 (12.78%) Stakeholder Management
9 17 (12.78%) ITIL V3
10 16 (12.03%) Waterfall
11 14 (10.53%) CMDB
11 14 (10.53%) SQL
11 14 (10.53%) ITIL Certification
12 13 (9.77%) Incident Management
13 11 (8.27%) Citrix
13 11 (8.27%) Problem Management
14 10 (7.52%) VMware
15 9 (6.77%) Active Directory
15 9 (6.77%) WAN
15 9 (6.77%) LAN
15 9 (6.77%) SLA
15 9 (6.77%) MS Excel
15 9 (6.77%) Remedy
15 9 (6.77%) Configuration Management
15 9 (6.77%) Windows 7
15 9 (6.77%) Continuous Improvement

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 30 July 2015, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (3.76%) IBM Notes
2 3 (2.26%) Exchange Server 2010
2 3 (2.26%) SharePoint
2 3 (2.26%) MS Exchange
3 2 (1.50%) BizTalk Server
3 2 (1.50%) WebSphere
4 1 (0.75%) Blackberry Enterprise Server
4 1 (0.75%) OpenStack
4 1 (0.75%) Apache
4 1 (0.75%) Tomcat
Applications
1 17 (12.78%) MS Office
2 9 (6.77%) MS Excel
3 7 (5.26%) MS Visio
4 3 (2.26%) MS PowerPoint
5 1 (0.75%) MS Project
Business Applications
1 5 (3.76%) Remedy ITSM
2 2 (1.50%) MFGPRO
2 2 (1.50%) SAP CS
3 1 (0.75%) SAP PM
3 1 (0.75%) SAP ERP
3 1 (0.75%) Maximo
3 1 (0.75%) SAP MRS
3 1 (0.75%) SAP SM
Cloud Services
1 5 (3.76%) SaaS
2 3 (2.26%) Amazon AWS
3 2 (1.50%) AWS CloudFormation
4 1 (0.75%) PaaS
Communications & Networking
1 9 (6.77%) WAN
1 9 (6.77%) LAN
2 7 (5.26%) Internet
3 4 (3.01%) Firewall
4 2 (1.50%) VoIP
4 2 (1.50%) VPN
4 2 (1.50%) Intranet
4 2 (1.50%) Cisco ASA
4 2 (1.50%) Cisco Nexus
5 1 (0.75%) F5 BIG-IP LTM
5 1 (0.75%) F5 BIG-IP GTM
5 1 (0.75%) WebEx
5 1 (0.75%) NAS
5 1 (0.75%) LDAP
5 1 (0.75%) DNS
5 1 (0.75%) SAN
5 1 (0.75%) FTP
5 1 (0.75%) HTTP
5 1 (0.75%) TCP/IP
5 1 (0.75%) Wireless
Database & Business Intelligence
1 5 (3.76%) MS Access
2 3 (2.26%) SQL Server
3 1 (0.75%) RDBMS
3 1 (0.75%) EDRMS
3 1 (0.75%) Hadoop
3 1 (0.75%) MongoDB
3 1 (0.75%) NoSQL
3 1 (0.75%) Oracle Exadata
3 1 (0.75%) Oracle Database
3 1 (0.75%) Relational Database
Development Applications
1 1 (0.75%) Oracle Forms
1 1 (0.75%) ClearCase
1 1 (0.75%) IntelliJ
1 1 (0.75%) JIRA
1 1 (0.75%) Git (software)
1 1 (0.75%) SoapUI
1 1 (0.75%) Jenkins
General
1 32 (24.06%) Finance
2 5 (3.76%) Legal
2 5 (3.76%) Pharmaceutical
3 4 (3.01%) Retail
4 3 (2.26%) Local Government
5 2 (1.50%) Back Office
6 1 (0.75%) Telecoms
6 1 (0.75%) Banking
Job Titles
1 48 (36.09%) Analyst
2 23 (17.29%) Service Manager
3 20 (15.04%) Support Analyst
4 18 (13.53%) Service Analyst
5 12 (9.02%) Applications Support
5 12 (9.02%) Project Manager
5 12 (9.02%) Applications Support Analyst
6 9 (6.77%) Systems Analyst
7 8 (6.02%) Consultant
7 8 (6.02%) Systems Support
8 7 (5.26%) Architect
8 7 (5.26%) Systems Support Analyst
9 6 (4.51%) Incident Manager
9 6 (4.51%) Business Analyst
10 5 (3.76%) Report Analyst
10 5 (3.76%) Services Delivery Manager
10 5 (3.76%) Delivery Manager
11 4 (3.01%) Contracts Manager
11 4 (3.01%) Service Management Consultant
11 4 (3.01%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 3 (2.26%) XML
2 1 (0.75%) WebSphere MQ
2 1 (0.75%) Middleware
2 1 (0.75%) XMPP
2 1 (0.75%) SAP PI
2 1 (0.75%) REST
2 1 (0.75%) .NET
2 1 (0.75%) SOAP
2 1 (0.75%) Web Services
Miscellaneous
1 14 (10.53%) CMDB
2 6 (4.51%) NHS
2 6 (4.51%) Management Information System
2 6 (4.51%) Statistics
3 5 (3.76%) Mathematics
3 5 (3.76%) Analytical Skills
3 5 (3.76%) Data Centre
4 3 (2.26%) Blackberry
5 2 (1.50%) Visualisation
6 1 (0.75%) BYOD
6 1 (0.75%) Distributed Denial-of-Service
6 1 (0.75%) Video Conferencing
6 1 (0.75%) Data Integration
6 1 (0.75%) GIS
6 1 (0.75%) PKI
6 1 (0.75%) CCTV
6 1 (0.75%) PMI
6 1 (0.75%) Data Protection Act
Operating Systems
1 18 (13.53%) Windows
2 9 (6.77%) Windows 7
3 7 (5.26%) UNIX
4 6 (4.51%) Linux
5 5 (3.76%) Windows Server 2012
6 4 (3.01%) Windows Server 2008
7 2 (1.50%) Windows Server 2003
8 1 (0.75%) Windows Vista
8 1 (0.75%) Red Hat Enterprise Linux
8 1 (0.75%) Windows XP
8 1 (0.75%) Mac OS X
8 1 (0.75%) HPUX
Processes & Methodologies
1 99 (74.44%) ITIL
2 34 (25.56%) ITSM
3 27 (20.30%) Project Management
4 23 (17.29%) Agile Software Development
5 22 (16.54%) Service Delivery
6 20 (15.04%) PRINCE2
7 18 (13.53%) Change Management
8 17 (12.78%) Stakeholder Management
8 17 (12.78%) ITIL V3
9 16 (12.03%) Waterfall
10 13 (9.77%) Incident Management
11 11 (8.27%) Problem Management
12 9 (6.77%) Continuous Improvement
12 9 (6.77%) Configuration Management
12 9 (6.77%) SDLC
13 8 (6.02%) TOGAF
13 8 (6.02%) Business Development
14 7 (5.26%) Time Management
14 7 (5.26%) Software Delivery
14 7 (5.26%) Programme Management
Programming Languages
1 14 (10.53%) SQL
2 4 (3.01%) VBA
2 4 (3.01%) Java
3 2 (1.50%) PowerShell
4 1 (0.75%) PL/SQL
4 1 (0.75%) Shell Script
Qualifications
1 20 (15.04%) Security Cleared
2 14 (10.53%) ITIL Certification
3 7 (5.26%) Degree
4 3 (2.26%) SC Cleared
4 3 (2.26%) DV Cleared
4 3 (2.26%) PMI Certification
5 2 (1.50%) PMP
5 2 (1.50%) Microsoft Certification
5 2 (1.50%) ITIL Foundation Certificate
6 1 (0.75%) APMP
6 1 (0.75%) PRINCE2 Certification
6 1 (0.75%) RHCE
6 1 (0.75%) A+ Certification
6 1 (0.75%) MCP
6 1 (0.75%) MCSE
6 1 (0.75%) MCSA
6 1 (0.75%) CCNP
6 1 (0.75%) ISEB
6 1 (0.75%) Cisco Certification
6 1 (0.75%) MOS
Quality Assurance & Compliance
1 9 (6.77%) SLA
2 5 (3.76%) QA
3 4 (3.01%) Data Quality
4 3 (2.26%) ISO/IEC 27001
5 2 (1.50%) Sarbanes-Oxley
6 1 (0.75%) COBIT
6 1 (0.75%) ISO/IEC 20000
System Software
1 9 (6.77%) Active Directory
2 8 (6.02%) VMware Infrastructure
3 3 (2.26%) VMware ESXi
4 2 (1.50%) Xen
5 1 (0.75%) Oracle RAC
5 1 (0.75%) Microsoft App-V
5 1 (0.75%) Docker
5 1 (0.75%) vSphere
Systems Management
1 4 (3.01%) SCCM
2 3 (2.26%) Puppet
3 2 (1.50%) ZABBIX
3 2 (1.50%) Opscode Chef
4 1 (0.75%) HAProxy
4 1 (0.75%) RANCID
4 1 (0.75%) Mesos
4 1 (0.75%) WhatsUp Gold
4 1 (0.75%) Cisco UCCX
4 1 (0.75%) Symantec Enterprise Vault
4 1 (0.75%) Nagios
4 1 (0.75%) ZENworks
4 1 (0.75%) Norton AntiVirus
4 1 (0.75%) Backup Exec
4 1 (0.75%) ServiceCenter
Vendors
1 11 (8.27%) Citrix
2 10 (7.52%) VMware
3 9 (6.77%) Remedy
4 8 (6.02%) SAP
4 8 (6.02%) ServiceNow
5 7 (5.26%) Microsoft
6 6 (4.51%) Cisco
7 5 (3.76%) Lotus
8 4 (3.01%) HP
9 3 (2.26%) BMC
9 3 (2.26%) Oracle
9 3 (2.26%) LANDesk
9 3 (2.26%) Lumension
10 2 (1.50%) SolarWinds
10 2 (1.50%) WorldPay
10 2 (1.50%) QAD
10 2 (1.50%) CheckPoint
10 2 (1.50%) Symantec
10 2 (1.50%) Avaya
10 2 (1.50%) IBM
Cambridgeshire
CPS Group
Rate: £350 - 380 per day
Posted: 27 days ago