The table below looks at the statistics for Service Management skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 71 102 84
Rank change year-on-year
+31 -18
Contract jobs citing Service Management 54 44 30
As % of all contract IT jobs located in the East of England 2.05% 1.41% 1.32%
As % of the Processes & Methodologies category 2.74% 1.93% 1.89%
Number of daily rates quoted 27 28 11
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£425 £350 £275
Average daily rate % change year-on-year
+21.42% +27.27%
90% offered a daily rate of more than £328 £160 £210
10% offered a daily rate of more than £538 £529 £363
UK excluding London average daily rate £375 £350 £360
% change year-on-year
+7.14% -2.77%
Number of hourly rates quoted 3 3 2
Average hourly rate £42.50 £19.50 £11.75
Average hourly rate % change year-on-year
+117.94% +65.95%
UK excluding London average hourly rate £13.35 £19.76 £16.00
% change year-on-year
-32.43% +23.48%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
1973 2274 1589
As % of all contract IT jobs located in the East of England 74.76% 72.93% 70.03%
Number of daily rates quoted 1109 1283 873
Average daily rate £400 £400 £375
Average daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £250 £275 £250
10% offered a daily rate of more than £550 £525 £500
UK excluding London average daily rate £393 £375 £363
% change year-on-year
+4.66% +3.44%
Number of hourly rates quoted 151 139 131
Average hourly rate £33.00 £35.00 £35.22
Average hourly rate % change year-on-year
-5.71% -0.62%
90% offered a hourly rate of more than £12.00 £11.50 £17.50
10% offered a hourly rate of more than £42.50 £45.00 £43.00
UK excluding London average hourly rate £30.50 £30.50 £32.00
% change year-on-year
- -4.68%

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the East of England region.

Service Management Daily Rate Trend in the East of England

Service Management
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 24 April 2015.

Service Management Daily Rate Histogram in the East of England

Service Management
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the East of England region.

Service Management Hourly Rate Trend in the East of England

Service Management
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 24 April 2015.

Service Management Hourly Rate Histogram in the East of England

Service Management
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the East of England region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +16 23 £475 +72.72% 5
Cambridgeshire +16 13 £433 +11.61%
Bedfordshire +1 11 £370 -7.50% 5
Essex -4 4 £488 +21.87% 2
Norfolk - 3 £396 - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 24 April 2015, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 79 (69.30%) ITIL
2 29 (25.44%) Service Delivery
3 24 (21.05%) MS Office
4 23 (20.18%) ITSM
5 21 (18.42%) Microsoft
5 21 (18.42%) Active Directory
6 20 (17.54%) Finance
7 19 (16.67%) Project Management
7 19 (16.67%) Incident Management
8 18 (15.79%) Change Management
9 17 (14.91%) Windows
10 15 (13.16%) SLA
11 14 (12.28%) Stakeholder Management
11 14 (12.28%) Problem Management
11 14 (12.28%) Windows 7
12 13 (11.40%) Agile Software Development
12 13 (11.40%) Citrix
13 12 (10.53%) MS Excel
13 12 (10.53%) Configuration Management
13 12 (10.53%) CMDB
13 12 (10.53%) Time Management
13 12 (10.53%) SaaS
14 11 (9.65%) ITIL Certification
14 11 (9.65%) Analytical Skills
15 10 (8.77%) SQL
15 10 (8.77%) ITIL V3
15 10 (8.77%) Security Cleared
16 9 (7.89%) Waterfall
16 9 (7.89%) PRINCE2
16 9 (7.89%) IBM Notes

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 24 April 2015, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 9 (7.89%) IBM Notes
2 6 (5.26%) SharePoint
3 5 (4.39%) Lync
4 4 (3.51%) WebSphere
5 1 (0.88%) Blackberry Enterprise Server
Applications
1 24 (21.05%) MS Office
2 12 (10.53%) MS Excel
3 4 (3.51%) MS Visio
Business Applications
1 3 (2.63%) Remedy ITSM
2 2 (1.75%) MFGPRO
3 1 (0.88%) Maximo
Cloud Services
1 12 (10.53%) SaaS
2 4 (3.51%) Amazon AWS
3 2 (1.75%) AWS CloudFormation
3 2 (1.75%) PaaS
4 1 (0.88%) IaaS
4 1 (0.88%) Amazon EC2
4 1 (0.88%) Microsoft Azure
Communications & Networking
1 6 (5.26%) LAN
1 6 (5.26%) WAN
1 6 (5.26%) VPN
1 6 (5.26%) LDAP
2 5 (4.39%) SSL
3 2 (1.75%) Firewall
3 2 (1.75%) Broadband
4 1 (0.88%) Cisco IOS
4 1 (0.88%) F5 BIG-IP LTM
4 1 (0.88%) F5 BIG-IP GTM
4 1 (0.88%) OpenLDAP
4 1 (0.88%) Cisco ASA
4 1 (0.88%) Cisco PIX
4 1 (0.88%) Network Security
4 1 (0.88%) ADSL
4 1 (0.88%) MPLS
4 1 (0.88%) OSPF
4 1 (0.88%) Intranet
4 1 (0.88%) FTP
4 1 (0.88%) SDH
Database & Business Intelligence
1 4 (3.51%) MS Access
2 3 (2.63%) DTS
3 2 (1.75%) SQL Server
4 1 (0.88%) Relational Database
4 1 (0.88%) MySQL
4 1 (0.88%) RDBMS
Development Applications
1 1 (0.88%) ClearCase
General
1 20 (17.54%) Finance
2 7 (6.14%) Pharmaceutical
3 4 (3.51%) Telecoms
4 3 (2.63%) Local Government
5 1 (0.88%) Banking
5 1 (0.88%) Retail
Job Titles
1 37 (32.46%) Analyst
2 17 (14.91%) Service Analyst
3 12 (10.53%) Service Manager
3 12 (10.53%) Project Manager
4 9 (7.89%) Support Analyst
5 8 (7.02%) Service Desk Analyst
6 7 (6.14%) Delivery Manager
6 7 (6.14%) Services Delivery Manager
7 6 (5.26%) Architect
7 6 (5.26%) Administrator
7 6 (5.26%) Problem Manager
8 5 (4.39%) Security Manager
8 5 (4.39%) Contracts Manager
8 5 (4.39%) Security Administrator
8 5 (4.39%) Team Leader
8 5 (4.39%) Implementation Consultant
8 5 (4.39%) Service Desk Team Leader
8 5 (4.39%) ServiceNow Consultant
8 5 (4.39%) Business Analyst
8 5 (4.39%) 1st Line Support
Libraries, Frameworks & Software Standards
1 7 (6.14%) Web Services
1 7 (6.14%) XML
2 5 (4.39%) HTML
3 4 (3.51%) .NET
4 2 (1.75%) X-Windows
4 2 (1.75%) SAP PI
5 1 (0.88%) XMPP
5 1 (0.88%) REST
5 1 (0.88%) SOAP
5 1 (0.88%) Middleware
Miscellaneous
1 12 (10.53%) CMDB
2 11 (9.65%) Analytical Skills
3 7 (6.14%) NHS
4 6 (5.26%) Statistics
5 5 (4.39%) Mathematics
5 5 (4.39%) Blackberry
6 2 (1.75%) BYOD
6 2 (1.75%) Management Information System
6 2 (1.75%) Open Source
7 1 (0.88%) Data Protection Act
7 1 (0.88%) Data Integration
7 1 (0.88%) GIS
7 1 (0.88%) Performance Metrics
Operating Systems
1 17 (14.91%) Windows
2 14 (12.28%) Windows 7
3 8 (7.02%) UNIX
4 4 (3.51%) Windows Vista
5 2 (1.75%) Linux
5 2 (1.75%) Windows XP
5 2 (1.75%) Windows Server 2008
5 2 (1.75%) Windows 8
Processes & Methodologies
1 79 (69.30%) ITIL
2 29 (25.44%) Service Delivery
3 23 (20.18%) ITSM
4 19 (16.67%) Project Management
4 19 (16.67%) Incident Management
5 18 (15.79%) Change Management
6 14 (12.28%) Stakeholder Management
6 14 (12.28%) Problem Management
7 13 (11.40%) Agile Software Development
8 12 (10.53%) Configuration Management
8 12 (10.53%) Time Management
9 10 (8.77%) ITIL V3
10 9 (7.89%) Waterfall
10 9 (7.89%) PRINCE2
11 8 (7.02%) Workflow
11 8 (7.02%) E-Commerce
12 6 (5.26%) Scrum
12 6 (5.26%) TOGAF
12 6 (5.26%) Data Analysis
13 5 (4.39%) Business Development
Programming Languages
1 10 (8.77%) SQL
2 5 (4.39%) JavaScript
3 2 (1.75%) PowerShell
4 1 (0.88%) C#
Qualifications
1 11 (9.65%) ITIL Certification
2 10 (8.77%) Security Cleared
3 5 (4.39%) Degree
3 5 (4.39%) MCP
4 1 (0.88%) APMP
4 1 (0.88%) PRINCE2 Practitioner
4 1 (0.88%) PMP
4 1 (0.88%) PMI Certification
4 1 (0.88%) Cisco Certification
4 1 (0.88%) Microsoft Certification
4 1 (0.88%) CCNP
4 1 (0.88%) ISEB
4 1 (0.88%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 15 (13.16%) SLA
2 5 (4.39%) ISO/IEC 27001
2 5 (4.39%) QA
2 5 (4.39%) PCI DSS
3 3 (2.63%) COBIT
4 2 (1.75%) Sarbanes-Oxley
5 1 (0.88%) ISO/IEC 20000
System Software
1 21 (18.42%) Active Directory
2 3 (2.63%) VMware Infrastructure
2 3 (2.63%) Microsoft App-V
3 1 (0.88%) Novell eDirectory
Systems Management
1 7 (6.14%) SCCM
2 5 (4.39%) Systems Management Server (SMS)
3 4 (3.51%) OpenView
4 2 (1.75%) ZABBIX
4 2 (1.75%) Puppet
4 2 (1.75%) Opscode Chef
5 1 (0.88%) Cisco UCCX
5 1 (0.88%) SCVMM
5 1 (0.88%) ZENworks
5 1 (0.88%) RANCID
Vendors
1 21 (18.42%) Microsoft
2 13 (11.40%) Citrix
3 9 (7.89%) Lotus
4 8 (7.02%) HP
4 8 (7.02%) ServiceNow
5 7 (6.14%) SAP
6 6 (5.26%) BMC
7 5 (4.39%) LANDesk
7 5 (4.39%) VMware
7 5 (4.39%) Remedy
8 3 (2.63%) Oracle
8 3 (2.63%) Cisco
9 2 (1.75%) WorldPay
9 2 (1.75%) Juniper
9 2 (1.75%) QAD
9 2 (1.75%) Symantec
9 2 (1.75%) Altiris
10 1 (0.88%) F5
10 1 (0.88%) SolarWinds
10 1 (0.88%) Infoblox
East of England
Computer Futures
Rate: competitive
Posted: 11 days ago