The table below looks at the statistics for Service Management skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Service Management
Rank 77 98 91
Rank change year-on-year
+21 -7
Contract jobs citing Service Management 65 48 38
As % of all contract IT jobs located in the East of England 2.15% 1.55% 1.59%
As % of the Processes & Methodologies category 2.84% 2.00% 2.18%
Number of daily rates quoted 45 23 14
Average daily rate
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of your Daily Rate
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£395 £413 £394
Average daily rate % change year-on-year
-4.24% +4.76%
90% offered a daily rate of more than £300 £271 £228
10% offered a daily rate of more than £500 £570 £425
UK excluding London average daily rate £375 £363 £350
% change year-on-year
+3.44% +3.57%
Number of hourly rates quoted 2 2 4
Average hourly rate £48.75 £19.60 £25.25
Average hourly rate % change year-on-year
+148.69% -22.36%
90% offered a hourly rate of more than £47.75 £19.12 £12.30
10% offered a hourly rate of more than £49.75 £20.08 £39.25
UK excluding London average hourly rate £18.52 £14.00 £13.35
% change year-on-year
+32.28% +4.86%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2292 2400 1742
As % of all contract IT jobs located in the East of England 75.79% 77.59% 72.80%
Number of daily rates quoted 1363 1450 869
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £275 £250 £250
10% offered a daily rate of more than £550 £525 £515
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 162 147 127
Average hourly rate £30.00 £29.50 £35.00
Average hourly rate % change year-on-year
+1.69% -15.71%
90% offered a hourly rate of more than £12.00 £12.50 £12.55
10% offered a hourly rate of more than £45.34 £43.98 £50.00
UK excluding London average hourly rate £32.50 £26.98 £30.50
% change year-on-year
+20.48% -11.55%

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the East of England region.

Service Management Daily Rate Trend in the East of England

Service Management
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 3 September 2015.

Service Management Daily Rate Histogram in the East of England

Service Management
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the East of England region.

Service Management Hourly Rate Trend in the East of England

Service Management
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the East of England region over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +5 20 £375 +11.11% 2
Cambridgeshire +1 19 £413 -3.79% 4
Hertfordshire +11 17 £400 -13.51% 16
Bedfordshire +12 8 £350 -44.00% 2
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 3 September 2015, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 103 (74.10%) ITIL
2 39 (28.06%) Finance
3 34 (24.46%) ITSM
4 27 (19.42%) Project Management
5 23 (16.55%) Agile Software Development
6 22 (15.83%) Service Delivery
7 21 (15.11%) PRINCE2
8 20 (14.39%) Security Cleared
9 19 (13.67%) Windows
9 19 (13.67%) Stakeholder Management
10 18 (12.95%) MS Office
10 18 (12.95%) Change Management
10 18 (12.95%) ITIL V3
11 16 (11.51%) Waterfall
11 16 (11.51%) ITIL Certification
12 15 (10.79%) SQL
13 14 (10.07%) Incident Management
13 14 (10.07%) CMDB
14 13 (9.35%) SLA
15 12 (8.63%) Citrix
16 11 (7.91%) VMware
16 11 (7.91%) Windows 7
17 10 (7.19%) SDLC
17 10 (7.19%) Problem Management
17 10 (7.19%) Remedy
17 10 (7.19%) UNIX
18 9 (6.47%) MS Excel
18 9 (6.47%) LAN
18 9 (6.47%) Microsoft
18 9 (6.47%) Active Directory

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 3 September 2015, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (3.60%) IBM Notes
2 3 (2.16%) Exchange Server 2010
2 3 (2.16%) SharePoint
2 3 (2.16%) MS Exchange
3 2 (1.44%) BizTalk Server
4 1 (0.72%) Blackberry Enterprise Server
4 1 (0.72%) WebSphere
4 1 (0.72%) OpenStack
4 1 (0.72%) Apache
4 1 (0.72%) Tomcat
Applications
1 18 (12.95%) MS Office
2 9 (6.47%) MS Excel
3 7 (5.04%) MS Visio
4 3 (2.16%) MS PowerPoint
5 1 (0.72%) MS Project
Business Applications
1 6 (4.32%) Remedy ITSM
2 2 (1.44%) SAP CS
3 1 (0.72%) SAP PM
3 1 (0.72%) SAP ERP
3 1 (0.72%) SAP SM
3 1 (0.72%) MFGPRO
3 1 (0.72%) Maximo
3 1 (0.72%) SAP MRS
Cloud Services
1 5 (3.60%) SaaS
2 3 (2.16%) Amazon AWS
3 2 (1.44%) AWS CloudFormation
4 1 (0.72%) PaaS
Communications & Networking
1 9 (6.47%) WAN
1 9 (6.47%) LAN
2 8 (5.76%) Internet
3 4 (2.88%) Firewall
4 3 (2.16%) VoIP
5 2 (1.44%) Cisco ASA
5 2 (1.44%) Cisco Nexus
5 2 (1.44%) VPN
6 1 (0.72%) DNS
6 1 (0.72%) SAN
6 1 (0.72%) Intranet
6 1 (0.72%) FTP
6 1 (0.72%) HTTP
6 1 (0.72%) TCP/IP
6 1 (0.72%) Wireless
6 1 (0.72%) IPsec
6 1 (0.72%) VLAN
6 1 (0.72%) Cisco IOS
6 1 (0.72%) Cisco PIX
6 1 (0.72%) Network Security
Database & Business Intelligence
1 5 (3.60%) MS Access
2 4 (2.88%) SQL Server
3 2 (1.44%) Oracle Exadata
4 1 (0.72%) Oracle Database
4 1 (0.72%) Relational Database
4 1 (0.72%) RDBMS
4 1 (0.72%) EDRMS
4 1 (0.72%) Hadoop
4 1 (0.72%) MongoDB
4 1 (0.72%) NoSQL
Development Applications
1 2 (1.44%) Oracle Forms
2 1 (0.72%) ClearCase
2 1 (0.72%) IntelliJ
2 1 (0.72%) JIRA
2 1 (0.72%) Git (software)
2 1 (0.72%) SoapUI
2 1 (0.72%) Jenkins
General
1 39 (28.06%) Finance
2 5 (3.60%) Legal
3 3 (2.16%) Retail
4 2 (1.44%) Local Government
4 2 (1.44%) Back Office
5 1 (0.72%) Telecoms
5 1 (0.72%) Publishing
5 1 (0.72%) Banking
5 1 (0.72%) Pharmaceutical
Job Titles
1 45 (32.37%) Analyst
2 26 (18.71%) Service Manager
3 18 (12.95%) Service Analyst
4 16 (11.51%) Support Analyst
5 12 (8.63%) Project Manager
6 11 (7.91%) Consultant
7 10 (7.19%) Applications Support
7 10 (7.19%) Applications Support Analyst
8 9 (6.47%) Systems Support
9 8 (5.76%) Systems Analyst
10 7 (5.04%) Management Consultant
10 7 (5.04%) Architect
10 7 (5.04%) Systems Support Analyst
10 7 (5.04%) Service Management Consultant
11 6 (4.32%) Incident Manager
12 5 (3.60%) Delivery Manager
12 5 (3.60%) Technical Services Manager
12 5 (3.60%) Technical Manager
12 5 (3.60%) Service Desk Analyst
12 5 (3.60%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 3 (2.16%) XML
2 1 (0.72%) WebSphere MQ
2 1 (0.72%) Middleware
2 1 (0.72%) XMPP
2 1 (0.72%) SAP PI
2 1 (0.72%) REST
2 1 (0.72%) SOAP
2 1 (0.72%) Web Services
Miscellaneous
1 14 (10.07%) CMDB
2 8 (5.76%) Management Information System
3 6 (4.32%) Statistics
3 6 (4.32%) Data Centre
4 4 (2.88%) Analytical Skills
5 2 (1.44%) Performance Metrics
5 2 (1.44%) CCTV
5 2 (1.44%) Visualisation
5 2 (1.44%) Data Protection Act
5 2 (1.44%) PMI
5 2 (1.44%) NHS
5 2 (1.44%) Blackberry
6 1 (0.72%) GIS
6 1 (0.72%) Mathematics
6 1 (0.72%) PKI
6 1 (0.72%) Video Conferencing
6 1 (0.72%) Data Integration
6 1 (0.72%) BYOD
6 1 (0.72%) Distributed Denial-of-Service
Operating Systems
1 19 (13.67%) Windows
2 11 (7.91%) Windows 7
3 10 (7.19%) UNIX
4 8 (5.76%) Linux
5 5 (3.60%) Windows Server 2012
6 4 (2.88%) Windows Server 2008
7 2 (1.44%) Windows Server 2003
7 2 (1.44%) Windows XP
8 1 (0.72%) Mac OS X
8 1 (0.72%) HPUX
8 1 (0.72%) Windows Vista
8 1 (0.72%) Red Hat Enterprise Linux
Processes & Methodologies
1 103 (74.10%) ITIL
2 34 (24.46%) ITSM
3 27 (19.42%) Project Management
4 23 (16.55%) Agile Software Development
5 22 (15.83%) Service Delivery
6 21 (15.11%) PRINCE2
7 19 (13.67%) Stakeholder Management
8 18 (12.95%) Change Management
8 18 (12.95%) ITIL V3
9 16 (11.51%) Waterfall
10 14 (10.07%) Incident Management
11 10 (7.19%) Problem Management
11 10 (7.19%) SDLC
12 9 (6.47%) Continuous Improvement
13 8 (5.76%) Business Development
13 8 (5.76%) Configuration Management
13 8 (5.76%) TOGAF
14 7 (5.04%) Risk Management
14 7 (5.04%) Programme Management
14 7 (5.04%) Software Delivery
Programming Languages
1 15 (10.79%) SQL
2 4 (2.88%) VBA
2 4 (2.88%) Java
3 2 (1.44%) PowerShell
4 1 (0.72%) C
4 1 (0.72%) PL/SQL
4 1 (0.72%) Shell Script
Qualifications
1 20 (14.39%) Security Cleared
2 16 (11.51%) ITIL Certification
3 9 (6.47%) Degree
4 4 (2.88%) PMI Certification
5 3 (2.16%) SC Cleared
5 3 (2.16%) DV Cleared
6 2 (1.44%) APMP
6 2 (1.44%) A+ Certification
6 2 (1.44%) MOS
6 2 (1.44%) PMP
6 2 (1.44%) MCSE
6 2 (1.44%) MCSA
6 2 (1.44%) MCP
6 2 (1.44%) Microsoft Certification
7 1 (0.72%) PRINCE2 Certification
7 1 (0.72%) RHCE
7 1 (0.72%) HNC
7 1 (0.72%) HND
7 1 (0.72%) CCNP
7 1 (0.72%) ISEB
Quality Assurance & Compliance
1 13 (9.35%) SLA
2 5 (3.60%) QA
2 5 (3.60%) Data Quality
3 3 (2.16%) ISO/IEC 27001
4 1 (0.72%) COBIT
4 1 (0.72%) Sarbanes-Oxley
4 1 (0.72%) ISO/IEC 20000
System Software
1 9 (6.47%) Active Directory
1 9 (6.47%) VMware Infrastructure
2 3 (2.16%) VMware ESXi
3 2 (1.44%) Xen
4 1 (0.72%) Oracle RAC
4 1 (0.72%) Microsoft App-V
4 1 (0.72%) Docker
4 1 (0.72%) vSphere
Systems Management
1 4 (2.88%) SCCM
2 3 (2.16%) Puppet
2 3 (2.16%) NetBackup
3 2 (1.44%) ZABBIX
3 2 (1.44%) Opscode Chef
4 1 (0.72%) HAProxy
4 1 (0.72%) RANCID
4 1 (0.72%) Mesos
4 1 (0.72%) WhatsUp Gold
4 1 (0.72%) Cisco UCCX
4 1 (0.72%) Symantec Enterprise Vault
4 1 (0.72%) Backup Exec
4 1 (0.72%) ServiceCenter
4 1 (0.72%) Nagios
4 1 (0.72%) ZENworks
4 1 (0.72%) Norton AntiVirus
Vendors
1 12 (8.63%) Citrix
2 11 (7.91%) VMware
3 10 (7.19%) Remedy
4 9 (6.47%) Microsoft
4 9 (6.47%) ServiceNow
5 8 (5.76%) Oracle
5 8 (5.76%) SAP
5 8 (5.76%) Cisco
6 5 (3.60%) HP
6 5 (3.60%) Lotus
7 4 (2.88%) BMC
8 3 (2.16%) WorldPay
8 3 (2.16%) Lumension
9 2 (1.44%) CheckPoint
9 2 (1.44%) Symantec
9 2 (1.44%) LANDesk
9 2 (1.44%) SolarWinds
9 2 (1.44%) Avaya
9 2 (1.44%) IBM
10 1 (0.72%) Juniper
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