The table below looks at the statistics for Service Management skills in IT contracts advertised for the East of England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 May 2016
Same period 2015 Same period 2014
Service Management
Rank 80 71 80
Rank change year-on-year
-9 +9
Contract jobs citing Service Management 50 69 57
As % of all contract IT jobs located in the East of England 2.03% 2.41% 1.93%
As % of the Processes & Methodologies category 2.57% 3.12% 2.55%
Number of daily rates quoted 26 38 34
Median daily rate £375 £424 £369
Median daily rate % change year-on-year
-11.50% +14.91%
90% offered a daily rate of more than £165 £300 £237
10% offered a daily rate of more than £545 £538 £489
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 0 7 4
Median hourly rate - £11.00 £17.88
Median hourly rate % change year-on-year
- -38.46%
UK excluding London median hourly rate £14.50 £13.35 £19.50
% change year-on-year
+8.61% -31.53%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
1945 2210 2237
As % of all contract IT jobs located in the East of England 78.94% 77.33% 75.60%
Number of daily rates quoted 1126 1263 1261
Median daily rate £425 £400 £388
Median daily rate % change year-on-year
+6.25% +3.22%
90% offered a daily rate of more than £300 £250 £250
10% offered a daily rate of more than £575 £550 £475
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 132 159 153
Median hourly rate £27.50 £35.00 £30.50
Median hourly rate % change year-on-year
-21.42% +14.75%
90% offered a hourly rate of more than £16.50 £12.00 £13.50
10% offered a hourly rate of more than £50.00 £42.50 £42.50
UK excluding London median hourly rate £33.00 £30.50 £30.00
% change year-on-year
+8.19% +1.66%

Service Management
Jobs Demand Trend in the East of England

The demand trend of contract jobs across the East of England region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the East of England region.

Service Management Daily Rate Trend in the East of England

Service Management
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 29 May 2016.

Service Management Daily Rate Histogram in the East of England

Service Management
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the East of England region.

Service Management Hourly Rate Trend in the East of England

Service Management
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the East of England region over the 3 months to 29 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +15 17 £473 +9.24%
Hertfordshire +1 14 £350 -22.22% 5
Norfolk - 13 £325 -
Essex -13 2 £200 -56.52% 2
East Anglia - 2 £375 -
Suffolk -2 1 £133 -66.87%
Bedfordshire -9 1 £140 -58.82% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 29 May 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for Service Management.

1 70 (70.71%) ITIL
2 30 (30.30%) ITSM
3 29 (29.29%) Service Delivery
4 24 (24.24%) Microsoft
5 22 (22.22%) Windows
6 20 (20.20%) Management Information System
6 20 (20.20%) ITIL V3
6 20 (20.20%) Analytical Skills
7 19 (19.19%) ITIL Certification
8 17 (17.17%) Finance
9 16 (16.16%) Continuous Improvement
10 15 (15.15%) Security Cleared
11 14 (14.14%) Problem Management
12 13 (13.13%) Windows 7
13 12 (12.12%) Active Directory
13 12 (12.12%) SLA
14 11 (11.11%) ServiceNow
15 10 (10.10%) CRM
15 10 (10.10%) SAP
16 9 (9.09%) Web Services
16 9 (9.09%) MS Office
16 9 (9.09%) MS Excel
16 9 (9.09%) Remedy
16 9 (9.09%) Data Centre
17 8 (8.08%) HP
17 8 (8.08%) Cisco
18 7 (7.07%) Information Management
18 7 (7.07%) Remedy ITSM
18 7 (7.07%) BMC
18 7 (7.07%) Microsoft Certification

Service Management
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.04%) Blackberry Enterprise Server
2 3 (3.03%) SharePoint
2 3 (3.03%) Skype for Business
3 1 (1.01%) BizTalk Server
3 1 (1.01%) CMS
3 1 (1.01%) IBM Domino
3 1 (1.01%) IBM Notes
3 1 (1.01%) IIS
Applications
1 9 (9.09%) MS Excel
1 9 (9.09%) MS Office
2 3 (3.03%) MS Visio
3 2 (2.02%) AutoCAD
3 2 (2.02%) MS PowerPoint
Business Applications
1 7 (7.07%) Remedy ITSM
2 6 (6.06%) SAP CRM
3 5 (5.05%) SAP ERP
4 3 (3.03%) SAP SM
5 2 (2.02%) BASE24
5 2 (2.02%) Dynamics CRM
6 1 (1.01%) Maximo
Cloud Services
1 5 (5.05%) Amazon AWS
2 3 (3.03%) IaaS
3 2 (2.02%) Cloud Computing
3 2 (2.02%) Microsoft Azure
3 2 (2.02%) Office 365
4 1 (1.01%) Azure Active Directory
4 1 (1.01%) SaaS
Communications & Networking
1 6 (6.06%) DNS
1 6 (6.06%) LAN
1 6 (6.06%) WAN
1 6 (6.06%) Wi-Fi
2 5 (5.05%) 3G
2 5 (5.05%) 4G
2 5 (5.05%) LTE
3 4 (4.04%) VoIP
3 4 (4.04%) WLAN
4 2 (2.02%) DHCP
4 2 (2.02%) Firewall
4 2 (2.02%) Wireless
5 1 (1.01%) Cisco Wireless
5 1 (1.01%) Network Security
5 1 (1.01%) Remote Desktop
5 1 (1.01%) Skype
5 1 (1.01%) TCP/IP
5 1 (1.01%) VPN
Database & Business Intelligence
1 2 (2.02%) Relational Database
2 1 (1.01%) GIS
2 1 (1.01%) Oracle Exadata
2 1 (1.01%) SAP HANA
Development Applications
1 1 (1.01%) AdminStudio
1 1 (1.01%) Rational DOORS
1 1 (1.01%) TestPartner
General
1 17 (17.17%) Finance
2 7 (7.07%) Telecoms
3 5 (5.05%) Local Government
3 5 (5.05%) Marketing
4 4 (4.04%) Banking
4 4 (4.04%) Retail
5 2 (2.02%) Financial Institution
6 1 (1.01%) Advertising
6 1 (1.01%) Pharmaceutical
Job Titles
1 22 (22.22%) Analyst
2 14 (14.14%) Service Manager
3 13 (13.13%) Service Desk Team Leader
3 13 (13.13%) Team Leader
4 10 (10.10%) IT Analyst
4 10 (10.10%) Service Analyst
5 9 (9.09%) Architect
5 9 (9.09%) Service Management Manager
6 8 (8.08%) Transition Manager
7 7 (7.07%) Service Transition Manager
8 6 (6.06%) ITIL Manager
8 6 (6.06%) Support Analyst
9 5 (5.05%) Desktop Support
9 5 (5.05%) Service Management Analyst
9 5 (5.05%) Solutions Architect
10 4 (4.04%) Consultant
10 4 (4.04%) Infrastructure Architect
10 4 (4.04%) IT Support
10 4 (4.04%) Report Analyst
11 3 (3.03%) IT Manager
Libraries, Frameworks & Software Standards
1 9 (9.09%) Web Services
2 5 (5.05%) HTML
2 5 (5.05%) Silverlight
3 4 (4.04%) XML
4 1 (1.01%) Middleware
Miscellaneous
1 20 (20.20%) Analytical Skills
1 20 (20.20%) Management Information System
2 9 (9.09%) Data Centre
3 5 (5.05%) Blackberry
3 5 (5.05%) Mobile App
4 3 (3.03%) CCTV
4 3 (3.03%) iPhone
5 2 (2.02%) BYOD
5 2 (2.02%) CMDB
5 2 (2.02%) Enterprise Cloud
5 2 (2.02%) Hedge funds
5 2 (2.02%) Mathematics
6 1 (1.01%) Data Integration
6 1 (1.01%) Driving Licence
6 1 (1.01%) iPad
6 1 (1.01%) Public Cloud
Operating Systems
1 22 (22.22%) Windows
2 13 (13.13%) Windows 7
3 5 (5.05%) Linux
3 5 (5.05%) Windows Server
4 4 (4.04%) Windows Server 2008
5 3 (3.03%) Windows 8
5 3 (3.03%) Windows Server 2003
6 2 (2.02%) Windows 10
6 2 (2.02%) Windows XP
7 1 (1.01%) Android
7 1 (1.01%) Apple iOS
7 1 (1.01%) Windows Phone
7 1 (1.01%) Windows Server 2012
Processes & Methodologies
1 70 (70.71%) ITIL
2 30 (30.30%) ITSM
3 29 (29.29%) Service Delivery
4 20 (20.20%) ITIL V3
5 16 (16.16%) Continuous Improvement
6 14 (14.14%) Problem Management
7 10 (10.10%) CRM
8 7 (7.07%) Information Management
8 7 (7.07%) Stakeholder Management
9 6 (6.06%) ERP
9 6 (6.06%) Knowledge Management
9 6 (6.06%) Project Management
10 5 (5.05%) Analytics
10 5 (5.05%) Release Management
10 5 (5.05%) Service Design
11 4 (4.04%) Agile Software Development
11 4 (4.04%) Asset Management
11 4 (4.04%) Incident Management
11 4 (4.04%) Use Case
12 3 (3.03%) Migration
Programming Languages
1 2 (2.02%) SQL
2 1 (1.01%) C
Qualifications
1 19 (19.19%) ITIL Certification
2 15 (15.15%) Security Cleared
3 7 (7.07%) Microsoft Certification
4 5 (5.05%) SC Cleared
5 4 (4.04%) MCSE
6 3 (3.03%) BPSS Clearance
6 3 (3.03%) MCP
7 2 (2.02%) BC Cleared
7 2 (2.02%) Degree
8 1 (1.01%) A+ Certification
8 1 (1.01%) CCNP
8 1 (1.01%) Cisco Certification
8 1 (1.01%) DV Cleared
8 1 (1.01%) ISEB
Quality Assurance & Compliance
1 12 (12.12%) SLA
2 3 (3.03%) Disclosure Scotland
3 1 (1.01%) COBIT
3 1 (1.01%) ISO/IEC 27001
3 1 (1.01%) JSP 440
3 1 (1.01%) PCI DSS
3 1 (1.01%) QA
System Software
1 12 (12.12%) Active Directory
2 6 (6.06%) VMware Infrastructure
3 2 (2.02%) Hyper-V
3 2 (2.02%) vSphere
Systems Management
1 4 (4.04%) SCCM
2 2 (2.02%) Control-M
3 1 (1.01%) Bacula
3 1 (1.01%) Puppet
3 1 (1.01%) WSUS
Vendors
1 24 (24.24%) Microsoft
2 11 (11.11%) ServiceNow
3 10 (10.10%) SAP
4 9 (9.09%) Remedy
5 8 (8.08%) Cisco
5 8 (8.08%) HP
6 7 (7.07%) Apple
6 7 (7.07%) BMC
6 7 (7.07%) VMware
7 5 (5.05%) Tableau
8 4 (4.04%) Aruba
8 4 (4.04%) Citrix
8 4 (4.04%) Meraki
8 4 (4.04%) WorldPay
9 3 (3.03%) Oracle
10 1 (1.01%) Altiris
10 1 (1.01%) EMC
10 1 (1.01%) FrontRange
10 1 (1.01%) Lotus
10 1 (1.01%) NetApp