The table below looks at the statistics for Service Management skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 65 73 98
Rank change year-on-year
+8 +25
Contract jobs citing Service Management 79 66 27
As % of all contract IT jobs located in the East of England 2.67% 2.28% 1.20%
As % of the Processes & Methodologies category 3.48% 3.06% 1.67%
Number of daily rates quoted 48 36 15
Average daily rate
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£405 £390 £388
Average daily rate % change year-on-year
+3.84% +0.64%
90% offered a daily rate of more than £300 £219 £211
10% offered a daily rate of more than £502 £550 £425
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 7 5 0
Average hourly rate £11.00 £19.50 -
Average hourly rate % change year-on-year
-43.58% -
UK excluding London average hourly rate £13.35 £15.75 £14.00
% change year-on-year
-15.23% +12.50%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2268 2158 1612
As % of all contract IT jobs located in the East of England 76.73% 74.52% 71.39%
Number of daily rates quoted 1386 1238 855
Average daily rate £400 £388 £375
Average daily rate % change year-on-year
+3.22% +3.33%
90% offered a daily rate of more than £273 £251 £225
10% offered a daily rate of more than £550 £500 £500
UK excluding London average daily rate £388 £375 £370
% change year-on-year
+3.33% +1.35%
Number of hourly rates quoted 154 150 139
Average hourly rate £33.00 £29.41 £35.00
Average hourly rate % change year-on-year
+12.19% -15.96%
90% offered a hourly rate of more than £12.00 £15.00 £20.00
10% offered a hourly rate of more than £49.00 £41.25 £42.50
UK excluding London average hourly rate £30.00 £27.50 £30.50
% change year-on-year
+9.09% -9.83%

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the East of England region.

Service Management Daily Rate Trend in the East of England

Service Management
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 6 July 2015.

Service Management Daily Rate Histogram in the East of England

Service Management
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the East of England region.

Service Management Hourly Rate Trend in the East of England

Service Management
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 6 July 2015.

Service Management Hourly Rate Histogram in the East of England

Service Management
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the East of England region over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +2 28 £413 -3.79% 4
Hertfordshire 0 24 £395 +20.61% 4
Cambridgeshire -12 14 £425 +6.25% 7
Bedfordshire +6 8 £300 -38.46%
Suffolk +15 3 £400 +146.15% 1
Norfolk -2 2 £188 -30.87%
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 6 July 2015, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 94 (72.31%) ITIL
2 36 (27.69%) ITSM
3 33 (25.38%) Finance
4 27 (20.77%) Project Management
5 24 (18.46%) Service Delivery
6 22 (16.92%) Agile Software Development
7 21 (16.15%) MS Office
8 20 (15.38%) Change Management
9 19 (14.62%) Stakeholder Management
10 18 (13.85%) PRINCE2
11 16 (12.31%) Security Cleared
11 16 (12.31%) ITIL V3
12 15 (11.54%) Waterfall
12 15 (11.54%) CMDB
13 14 (10.77%) Incident Management
14 13 (10.00%) Windows
15 12 (9.23%) SQL
15 12 (9.23%) Microsoft
16 11 (8.46%) Problem Management
16 11 (8.46%) ITIL Certification
17 10 (7.69%) SLA
17 10 (7.69%) Active Directory
17 10 (7.69%) MS Excel
17 10 (7.69%) Configuration Management
18 9 (6.92%) Remedy
18 9 (6.92%) Citrix
18 9 (6.92%) Continuous Improvement
19 8 (6.15%) ServiceNow
19 8 (6.15%) Analytical Skills
19 8 (6.15%) SAP

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 6 July 2015, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (3.85%) IBM Notes
2 3 (2.31%) SharePoint
3 2 (1.54%) BizTalk Server
3 2 (1.54%) WebSphere
4 1 (0.77%) Blackberry Enterprise Server
4 1 (0.77%) Apache
4 1 (0.77%) Tomcat
Applications
1 21 (16.15%) MS Office
2 10 (7.69%) MS Excel
3 7 (5.38%) MS Visio
4 3 (2.31%) MS PowerPoint
5 1 (0.77%) MS Project
Business Applications
1 5 (3.85%) Remedy ITSM
2 2 (1.54%) MFGPRO
3 1 (0.77%) Maximo
3 1 (0.77%) SAP CS
3 1 (0.77%) SAP ERP
3 1 (0.77%) SAP MRS
Cloud Services
1 6 (4.62%) SaaS
2 3 (2.31%) Amazon AWS
3 2 (1.54%) AWS CloudFormation
4 1 (0.77%) PaaS
Communications & Networking
1 6 (4.62%) WAN
1 6 (4.62%) LAN
2 4 (3.08%) Internet
3 3 (2.31%) Firewall
4 2 (1.54%) VoIP
4 2 (1.54%) VPN
4 2 (1.54%) Cisco Nexus
4 2 (1.54%) Cisco ASA
4 2 (1.54%) Intranet
5 1 (0.77%) NAS
5 1 (0.77%) F5 BIG-IP LTM
5 1 (0.77%) F5 BIG-IP GTM
5 1 (0.77%) WebEx
5 1 (0.77%) DNS
5 1 (0.77%) SAN
5 1 (0.77%) FTP
5 1 (0.77%) HTTP
5 1 (0.77%) TCP/IP
5 1 (0.77%) Wireless
5 1 (0.77%) IPsec
Database & Business Intelligence
1 5 (3.85%) MS Access
2 2 (1.54%) SQL Server
3 1 (0.77%) RDBMS
3 1 (0.77%) EDRMS
3 1 (0.77%) Relational Database
Development Applications
1 1 (0.77%) ClearCase
1 1 (0.77%) SoapUI
General
1 33 (25.38%) Finance
2 5 (3.85%) Legal
2 5 (3.85%) Pharmaceutical
3 4 (3.08%) Retail
4 3 (2.31%) Local Government
5 2 (1.54%) Back Office
6 1 (0.77%) Telecoms
6 1 (0.77%) Banking
Job Titles
1 54 (41.54%) Analyst
2 22 (16.92%) Service Manager
3 21 (16.15%) Service Analyst
4 18 (13.85%) Support Analyst
5 12 (9.23%) Applications Support
5 12 (9.23%) Project Manager
5 12 (9.23%) Applications Support Analyst
6 7 (5.38%) Business Analyst
6 7 (5.38%) Systems Analyst
6 7 (5.38%) Consultant
6 7 (5.38%) Report Analyst
7 6 (4.62%) Service Desk Analyst
8 5 (3.85%) Systems Support Analyst
8 5 (3.85%) Services Delivery Manager
8 5 (3.85%) Delivery Manager
8 5 (3.85%) Incident Manager
8 5 (3.85%) Systems Support
9 4 (3.08%) Architect
9 4 (3.08%) Management Consultant
9 4 (3.08%) Change Manager
Libraries, Frameworks & Software Standards
1 4 (3.08%) XML
2 2 (1.54%) Middleware
2 2 (1.54%) SAP PI
2 2 (1.54%) Web Services
3 1 (0.77%) REST
3 1 (0.77%) XMPP
3 1 (0.77%) WebSphere MQ
3 1 (0.77%) .NET
3 1 (0.77%) SOAP
Miscellaneous
1 15 (11.54%) CMDB
2 8 (6.15%) Analytical Skills
3 7 (5.38%) Statistics
4 6 (4.62%) NHS
5 5 (3.85%) Management Information System
5 5 (3.85%) Mathematics
6 4 (3.08%) Data Centre
7 3 (2.31%) Blackberry
8 1 (0.77%) GIS
8 1 (0.77%) PKI
8 1 (0.77%) PMI
8 1 (0.77%) Data Protection Act
8 1 (0.77%) BYOD
8 1 (0.77%) Distributed Denial-of-Service
8 1 (0.77%) Video Conferencing
8 1 (0.77%) Data Integration
Operating Systems
1 13 (10.00%) Windows
2 7 (5.38%) Windows 7
3 6 (4.62%) UNIX
4 4 (3.08%) Linux
5 3 (2.31%) Windows Vista
6 2 (1.54%) Windows Server 2003
7 1 (0.77%) Windows Server 2008
7 1 (0.77%) Red Hat Enterprise Linux
7 1 (0.77%) Windows XP
7 1 (0.77%) Mac OS X
7 1 (0.77%) HPUX
7 1 (0.77%) Windows Server 2012
Processes & Methodologies
1 94 (72.31%) ITIL
2 36 (27.69%) ITSM
3 27 (20.77%) Project Management
4 24 (18.46%) Service Delivery
5 22 (16.92%) Agile Software Development
6 20 (15.38%) Change Management
7 19 (14.62%) Stakeholder Management
8 18 (13.85%) PRINCE2
9 16 (12.31%) ITIL V3
10 15 (11.54%) Waterfall
11 14 (10.77%) Incident Management
12 11 (8.46%) Problem Management
13 10 (7.69%) Configuration Management
14 9 (6.92%) Continuous Improvement
15 8 (6.15%) Business Development
15 8 (6.15%) TOGAF
16 7 (5.38%) Programme Management
16 7 (5.38%) Data Analysis
16 7 (5.38%) Time Management
16 7 (5.38%) Software Delivery
Programming Languages
1 12 (9.23%) SQL
2 4 (3.08%) VBA
2 4 (3.08%) Java
3 2 (1.54%) PowerShell
4 1 (0.77%) Shell Script
Qualifications
1 16 (12.31%) Security Cleared
2 11 (8.46%) ITIL Certification
3 7 (5.38%) Degree
4 3 (2.31%) PMI Certification
5 2 (1.54%) PMP
5 2 (1.54%) Microsoft Certification
5 2 (1.54%) ITIL Foundation Certificate
6 1 (0.77%) PRINCE2 Certification
6 1 (0.77%) RHCE
6 1 (0.77%) A+ Certification
6 1 (0.77%) MCP
6 1 (0.77%) MCSE
6 1 (0.77%) MCSA
6 1 (0.77%) CCNP
6 1 (0.77%) ISEB
6 1 (0.77%) Cisco Certification
6 1 (0.77%) MOS
6 1 (0.77%) PRINCE2 Practitioner
6 1 (0.77%) SC Cleared
6 1 (0.77%) APMP
Quality Assurance & Compliance
1 10 (7.69%) SLA
2 6 (4.62%) QA
3 4 (3.08%) ISO/IEC 27001
4 2 (1.54%) COBIT
4 2 (1.54%) Sarbanes-Oxley
5 1 (0.77%) ISO/IEC 20000
5 1 (0.77%) PCI DSS
5 1 (0.77%) Data Quality
System Software
1 10 (7.69%) Active Directory
2 4 (3.08%) VMware Infrastructure
3 2 (1.54%) Xen
3 2 (1.54%) VMware ESXi
4 1 (0.77%) vSphere
4 1 (0.77%) Microsoft App-V
Systems Management
1 3 (2.31%) Puppet
2 2 (1.54%) ZABBIX
2 2 (1.54%) Opscode Chef
3 1 (0.77%) HAProxy
3 1 (0.77%) RANCID
3 1 (0.77%) WhatsUp Gold
3 1 (0.77%) Cisco UCCX
3 1 (0.77%) Symantec Enterprise Vault
3 1 (0.77%) Nagios
3 1 (0.77%) ZENworks
3 1 (0.77%) Norton AntiVirus
3 1 (0.77%) Backup Exec
3 1 (0.77%) ServiceCenter
3 1 (0.77%) SCCM
Vendors
1 12 (9.23%) Microsoft
2 9 (6.92%) Citrix
2 9 (6.92%) Remedy
3 8 (6.15%) SAP
3 8 (6.15%) ServiceNow
4 5 (3.85%) VMware
4 5 (3.85%) Cisco
4 5 (3.85%) Lotus
5 3 (2.31%) HP
5 3 (2.31%) BMC
5 3 (2.31%) LANDesk
6 2 (1.54%) SolarWinds
6 2 (1.54%) Avaya
6 2 (1.54%) IBM
6 2 (1.54%) CheckPoint
6 2 (1.54%) Symantec
6 2 (1.54%) QAD
7 1 (0.77%) Oracle
7 1 (0.77%) ESRI
7 1 (0.77%) OpenText
Cambridgeshire
CPS Group UK
Rate: £350 - 380 per day
Posted: 2 days ago
Cambridge, Cambridgeshire
Lorien Resourcing
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Solvings Ltd
Rate: market rates
Posted: 3 days ago
Cambridge, Cambridgeshire
EU-Solutions
Rate: From £140 to £150 per day
Posted: 5 days ago
Chelmsford, Essex
Nakama
Rate: From £350 to £400 per day
Posted: 6 days ago
Cambridge
Computer Futures
Rate: competitive
Posted: 26 days ago