The table below looks at the statistics for Service Management skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 74 73 78
Rank change year-on-year
-1 +5
Contract jobs citing Service Management 50 53 54
As % of all contract IT jobs located in the East of England 2.10% 2.07% 2.27%
As % of the Processes & Methodologies category 2.67% 2.73% 3.13%
Number of daily rates quoted 31 32 31
Average daily rate £363 £283 £250
Average daily rate % change year-on-year
+28.31% +13.00%
90% offered a daily rate of more than £185 £160 £119
10% offered a daily rate of more than £558 £520 £480
UK excluding London average daily rate £383 £375 £358
% change year-on-year
+2.00% +4.89%
Number of hourly rates quoted 2 4 5
Average hourly rate £15.00 £18.00 £9.36
Average hourly rate % change year-on-year
-16.66% +92.41%
UK excluding London average hourly rate £14.00 £15.00 £16.65
% change year-on-year
-6.66% -9.90%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
1876 1942 1728
As % of all contract IT jobs located in the East of England 78.72% 76.01% 72.61%
Number of daily rates quoted 1139 1182 963
Average daily rate £425 £413 £400
Average daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £280 £250 £245
10% offered a daily rate of more than £588 £575 £500
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 161 139 150
Average hourly rate £40.00 £22.50 £30.50
Average hourly rate % change year-on-year
+77.77% -26.22%
90% offered a hourly rate of more than £15.00 £12.00 £12.35
10% offered a hourly rate of more than £55.00 £43.75 £41.50
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the East of England region.

Service Management Daily Rate Trend in the East of England

Service Management
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 9 February 2016.

Service Management Daily Rate Histogram in the East of England

Service Management
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the East of England region.

Service Management Hourly Rate Trend in the East of England

Service Management
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 9 February 2016.

Service Management Hourly Rate Histogram in the East of England

Service Management
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the East of England region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +14 18 £363 +16.00% 6
Essex -5 16 £394 +43.18%
Cambridgeshire +15 11 £320 -36.00% 5
Bedfordshire +1 6 £631 +32.89% 6
Norfolk -11 3 £303 -11.80%
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 9 February 2016, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 73 (70.19%) ITIL
2 29 (27.88%) ITSM
3 28 (26.92%) Service Delivery
4 25 (24.04%) Windows
5 24 (23.08%) Finance
6 22 (21.15%) ITIL V3
7 19 (18.27%) SLA
8 17 (16.35%) Remedy
9 16 (15.38%) Project Management
10 15 (14.42%) ServiceNow
11 14 (13.46%) Microsoft
11 14 (13.46%) Windows 7
12 13 (12.50%) ITIL Certification
13 11 (10.58%) Linux
13 11 (10.58%) MS Office
13 11 (10.58%) Change Management
13 11 (10.58%) Remedy ITSM
14 10 (9.62%) BMC
15 9 (8.65%) HP
15 9 (8.65%) Cisco
15 9 (8.65%) MS Excel
15 9 (8.65%) CRM
15 9 (8.65%) VMware
15 9 (8.65%) Security Cleared
15 9 (8.65%) Incident Management
15 9 (8.65%) Analytical Skills
15 9 (8.65%) Data Centre
16 8 (7.69%) Disaster Recovery
16 8 (7.69%) Active Directory
17 7 (6.73%) Citrix

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 9 February 2016, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (3.85%) SharePoint
2 3 (2.88%) Blackberry Enterprise Server
3 2 (1.92%) Skype for Business
4 1 (0.96%) BizTalk Server
4 1 (0.96%) CMS
4 1 (0.96%) Exchange Server 2003
4 1 (0.96%) IIS
4 1 (0.96%) MS Exchange
Applications
1 11 (10.58%) MS Office
2 9 (8.65%) MS Excel
3 6 (5.77%) MS Visio
4 2 (1.92%) AutoCAD
4 2 (1.92%) MS PowerPoint
5 1 (0.96%) MS Project
Business Applications
1 11 (10.58%) Remedy ITSM
2 3 (2.88%) SAP CRM
3 2 (1.92%) Dynamics CRM
3 2 (1.92%) Maximo
3 2 (1.92%) SAP SM
Cloud Services
1 4 (3.85%) Amazon AWS
2 3 (2.88%) IaaS
2 3 (2.88%) SaaS
3 1 (0.96%) AWS CloudFormation
Communications & Networking
1 6 (5.77%) DNS
2 4 (3.85%) LAN
2 4 (3.85%) VoIP
2 4 (3.85%) WAN
3 3 (2.88%) Firewall
3 3 (2.88%) Wi-Fi
4 2 (1.92%) 3G
4 2 (1.92%) 4G
4 2 (1.92%) LTE
4 2 (1.92%) WLAN
5 1 (0.96%) DHCP
5 1 (0.96%) NAS
5 1 (0.96%) SAN
5 1 (0.96%) Wireless
Database & Business Intelligence
1 4 (3.85%) Oracle Exadata
1 4 (3.85%) Relational Database
2 3 (2.88%) SAP HANA
3 2 (1.92%) BusinessObjects
3 2 (1.92%) Crystal Reports
4 1 (0.96%) SQL Server
Development Applications
1 4 (3.85%) Oracle Forms
General
1 24 (23.08%) Finance
2 6 (5.77%) Telecoms
3 4 (3.85%) Banking
3 4 (3.85%) Local Government
4 3 (2.88%) Publishing
4 3 (2.88%) Retail
5 2 (1.92%) Advertising
6 1 (0.96%) French Language
6 1 (0.96%) Legal
Job Titles
1 29 (27.88%) Analyst
2 21 (20.19%) Service Manager
3 14 (13.46%) Service Analyst
4 9 (8.65%) Service Management Manager
5 8 (7.69%) Architect
5 8 (7.69%) IT Analyst
6 7 (6.73%) ITIL Manager
6 7 (6.73%) Transition Manager
7 6 (5.77%) Consultant
7 6 (5.77%) Service Management Analyst
7 6 (5.77%) Service Transition Manager
8 5 (4.81%) ICT Manager
8 5 (4.81%) Management Consultant
8 5 (4.81%) Service Design Manager
8 5 (4.81%) Service Desk Analyst
8 5 (4.81%) Service Management Consultant
8 5 (4.81%) Services Delivery Manager
8 5 (4.81%) Support Analyst
9 4 (3.85%) Delivery Manager
9 4 (3.85%) Remedy Analyst
Libraries, Frameworks & Software Standards
1 5 (4.81%) Web Services
2 4 (3.85%) XML
3 1 (0.96%) XMPP
Miscellaneous
1 9 (8.65%) Analytical Skills
1 9 (8.65%) Data Centre
2 5 (4.81%) Management Information System
3 4 (3.85%) CCTV
4 3 (2.88%) Blackberry
4 3 (2.88%) CMDB
4 3 (2.88%) Data Integration
4 3 (2.88%) Data Protection Act
4 3 (2.88%) Video Conferencing
5 2 (1.92%) BYOD
5 2 (1.92%) Data Extraction
5 2 (1.92%) Data Structures
5 2 (1.92%) Enterprise Cloud
5 2 (1.92%) iPhone
5 2 (1.92%) Mathematics
5 2 (1.92%) Reinsurance
6 1 (0.96%) PMI
6 1 (0.96%) Public Cloud
6 1 (0.96%) Visualisation
Operating Systems
1 25 (24.04%) Windows
2 14 (13.46%) Windows 7
3 11 (10.58%) Linux
4 4 (3.85%) Unix
4 4 (3.85%) Windows Server
5 3 (2.88%) Windows Server 2003
5 3 (2.88%) Windows Server 2008
5 3 (2.88%) Windows XP
6 2 (1.92%) Windows 8
6 2 (1.92%) Windows Server 2012
7 1 (0.96%) Windows Vista
Processes & Methodologies
1 73 (70.19%) ITIL
2 29 (27.88%) ITSM
3 28 (26.92%) Service Delivery
4 22 (21.15%) ITIL V3
5 16 (15.38%) Project Management
6 11 (10.58%) Change Management
7 9 (8.65%) CRM
7 9 (8.65%) Incident Management
8 8 (7.69%) Disaster Recovery
9 7 (6.73%) Knowledge Management
9 7 (6.73%) PRINCE2
9 7 (6.73%) Stakeholder Management
10 6 (5.77%) Agile Software Development
10 6 (5.77%) Line Management
10 6 (5.77%) Workflow
11 5 (4.81%) Asset Management
11 5 (4.81%) Information Security
11 5 (4.81%) Problem Management
12 4 (3.85%) Information Security Management
12 4 (3.85%) Security Management
Programming Languages
1 3 (2.88%) SQL
2 1 (0.96%) C
2 1 (0.96%) PowerShell
Qualifications
1 13 (12.50%) ITIL Certification
2 9 (8.65%) Security Cleared
3 5 (4.81%) SC Cleared
4 4 (3.85%) MCSE
4 4 (3.85%) Microsoft Certification
5 3 (2.88%) MCP
6 2 (1.92%) Degree
6 2 (1.92%) ISEB
7 1 (0.96%) A+ Certification
7 1 (0.96%) APMP
7 1 (0.96%) BPSS Clearance
7 1 (0.96%) CISSP
7 1 (0.96%) ISSMP
7 1 (0.96%) MBCS
7 1 (0.96%) MCSA
7 1 (0.96%) MOS
7 1 (0.96%) PMI Certification
Quality Assurance & Compliance
1 19 (18.27%) SLA
2 3 (2.88%) ISO 9001
2 3 (2.88%) TickIT
3 2 (1.92%) ISO/IEC 27001
4 1 (0.96%) COBIT
4 1 (0.96%) Disclosure Scotland
4 1 (0.96%) QA
System Software
1 8 (7.69%) Active Directory
2 7 (6.73%) VMware Infrastructure
Systems Management
1 3 (2.88%) SCCM
2 1 (0.96%) Cisco CUCM
2 1 (0.96%) DatAdvantage
2 1 (0.96%) NetBackup
2 1 (0.96%) Opscode Chef
2 1 (0.96%) Puppet
Vendors
1 17 (16.35%) Remedy
2 15 (14.42%) ServiceNow
3 14 (13.46%) Microsoft
4 10 (9.62%) BMC
5 9 (8.65%) Cisco
5 9 (8.65%) HP
5 9 (8.65%) VMware
6 7 (6.73%) Citrix
7 6 (5.77%) Oracle
7 6 (5.77%) WorldPay
8 5 (4.81%) Apple
8 5 (4.81%) SAP
9 4 (3.85%) Tableau
10 2 (1.92%) Aruba
10 2 (1.92%) F5
10 2 (1.92%) FrontRange
10 2 (1.92%) Meraki
11 1 (0.96%) CheckPoint
11 1 (0.96%) NetIQ
11 1 (0.96%) Varonis
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