The table below looks at the statistics for Service Management skills in IT contracts advertised for the East of England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 16 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
Service Management
England / East of England
Rank 69 65 68
Rank change year-on-year
-4 +3
Contract jobs citing Service Management 55 60 61
As % of all contract IT jobs located in the East of England 2.58% 2.61% 2.38%
As % of the Processes & Methodologies category 3.25% 3.37% 3.09%
Number of daily rates quoted 30 31 33
Median daily rate £458 £395 £290
Median daily rate % change year-on-year
+15.82% +36.20%
90% offered a daily rate of more than £211 £185 £129
10% offered a daily rate of more than £628 £569 £475
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 1 5 5
Median hourly rate £16.50 £22.00 £16.00
Median hourly rate % change year-on-year
-25.00% +37.50%
UK excluding London median hourly rate £12.50 £15.00 £15.00
% change year-on-year
-16.66% -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
1694 1783 1977
As % of all contract IT jobs located in the East of England 79.46% 77.45% 77.02%
Number of daily rates quoted 990 1068 1219
Median daily rate £425 £425 £415
Median daily rate % change year-on-year
- +2.40%
90% offered a daily rate of more than £270 £275 £250
10% offered a daily rate of more than £550 £588 £575
UK excluding London median daily rate £410 £400 £390
% change year-on-year
+2.50% +2.56%
Number of hourly rates quoted 121 172 135
Median hourly rate £36.00 £40.00 £24.50
Median hourly rate % change year-on-year
-10.00% +63.26%
90% offered a hourly rate of more than £14.00 £16.00 £12.00
10% offered a hourly rate of more than £46.00 £55.00 £47.00
UK excluding London median hourly rate £35.00 £39.00 £26.00
% change year-on-year
-10.25% +50.00%

Service Management
Jobs Demand Trend in the East of England

The demand trend of contract jobs across the East of England region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the East of England region.

Service Management Daily Rate Trend in the East of England

Service Management
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 16 January 2017.

Service Management Daily Rate Histogram in the East of England

Service Management
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the East of England region.

Service Management Hourly Rate Trend in the East of England

Service Management
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the East of England region over the 3 months to 16 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire +15 19 £550 -1.12% 1
Cambridgeshire +6 16 £625 +66.66%
Essex -7 10 £400 +10.34%
Hertfordshire -11 9 £400 +10.34% 2
Suffolk -7 1 - - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 16 January 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for Service Management.

1 38 (41.76%) ITIL
2 28 (30.77%) Service Delivery
3 26 (28.57%) Windows
4 24 (26.37%) ITSM
5 18 (19.78%) Finance
6 17 (18.68%) Microsoft
7 16 (17.58%) ITIL V3
8 15 (16.48%) Active Directory
9 12 (13.19%) Management Information System
9 12 (13.19%) MS Office
9 12 (13.19%) Analytics
9 12 (13.19%) Windows 7
9 12 (13.19%) Service Design
10 11 (12.09%) IaaS
10 11 (12.09%) Amazon AWS
10 11 (12.09%) Agile Software Development
10 11 (12.09%) SAP
10 11 (12.09%) Linux
11 10 (10.99%) MS Excel
11 10 (10.99%) E-Commerce
11 10 (10.99%) WAN
11 10 (10.99%) DNS
11 10 (10.99%) Load Balancing
11 10 (10.99%) Relational Database
11 10 (10.99%) High Availability
12 9 (9.89%) Marketing
12 9 (9.89%) Project Management
12 9 (9.89%) SLA
12 9 (9.89%) Web Services
12 9 (9.89%) Analytical Skills

Service Management
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.40%) MS Exchange
1 4 (4.40%) SharePoint
2 2 (2.20%) IBM Notes
2 2 (2.20%) Skype for Business
3 1 (1.10%) OpenStack
3 1 (1.10%) SharePoint Server
3 1 (1.10%) WebSphere
Applications
1 12 (13.19%) MS Office
2 10 (10.99%) MS Excel
3 3 (3.30%) MS PowerPoint
3 3 (3.30%) MS Visio
4 2 (2.20%) MS Project
Business Applications
1 7 (7.69%) SAP CRM
1 7 (7.69%) SAP ERP
2 3 (3.30%) SAP GRC
3 1 (1.10%) assyst
3 1 (1.10%) Remedy ITSM
3 1 (1.10%) SAP Business One
Cloud Services
1 11 (12.09%) Amazon AWS
1 11 (12.09%) IaaS
2 4 (4.40%) Office 365
3 3 (3.30%) Cloud Computing
3 3 (3.30%) SaaS
4 1 (1.10%) Microsoft Azure
4 1 (1.10%) PaaS
Communications & Networking
1 10 (10.99%) DNS
1 10 (10.99%) WAN
2 6 (6.59%) LAN
3 3 (3.30%) Internet
3 3 (3.30%) SAN
3 3 (3.30%) VoIP
4 2 (2.20%) Firewall
4 2 (2.20%) Skype
4 2 (2.20%) VPN
5 1 (1.10%) Cisco ASA
5 1 (1.10%) Cisco IOS
5 1 (1.10%) HTTP
5 1 (1.10%) LDAP
5 1 (1.10%) SSL
5 1 (1.10%) Structured Cabling
5 1 (1.10%) TCP/IP
Database & Business Intelligence
1 10 (10.99%) Relational Database
2 2 (2.20%) SQL Server
General
1 18 (19.78%) Finance
2 9 (9.89%) Marketing
3 6 (6.59%) Legal
4 2 (2.20%) Dutch Language
4 2 (2.20%) German Language
4 2 (2.20%) Retail
4 2 (2.20%) Spanish Language
4 2 (2.20%) Telecoms
5 1 (1.10%) Advertising
Job Titles
1 23 (25.27%) Architect
2 18 (19.78%) Analyst
3 13 (14.29%) Service Manager
4 10 (10.99%) Infrastructure Architect
4 10 (10.99%) IT Manager
4 10 (10.99%) Project Manager
5 8 (8.79%) Service Architect
5 8 (8.79%) Support Analyst
6 7 (7.69%) AWS Architect
6 7 (7.69%) IT Analyst
6 7 (7.69%) Services Delivery Manager
7 6 (6.59%) Delivery Manager
7 6 (6.59%) SAP Manager
7 6 (6.59%) SAP Project Manager
7 6 (6.59%) Service Analyst
7 6 (6.59%) Technical Manager
7 6 (6.59%) Technical Project Manager
8 5 (5.49%) IT Services Manager
8 5 (5.49%) ITIL Service Architect
8 5 (5.49%) Team Leader
Libraries, Frameworks & Software Standards
1 9 (9.89%) Web Services
2 8 (8.79%) HTML
3 7 (7.69%) Silverlight
4 3 (3.30%) Middleware
4 3 (3.30%) SAP Basis
5 2 (2.20%) .NET
5 2 (2.20%) .NET Framework
6 1 (1.10%) Ajax
6 1 (1.10%) J2EE
6 1 (1.10%) JMS
6 1 (1.10%) SAML
6 1 (1.10%) Spring
Miscellaneous
1 12 (13.19%) Management Information System
2 9 (9.89%) Analytical Skills
3 7 (7.69%) Mobile App
4 6 (6.59%) Data Centre
5 3 (3.30%) Smartphone
5 3 (3.30%) Video Conferencing
5 3 (3.30%) Virtual Team
6 2 (2.20%) Statistics
7 1 (1.10%) CMDB
7 1 (1.10%) Fat Client
7 1 (1.10%) Hybrid Cloud
7 1 (1.10%) Informatics
7 1 (1.10%) Learning Management System
7 1 (1.10%) Mathematics
7 1 (1.10%) NHS
7 1 (1.10%) Thin Client
7 1 (1.10%) User Experience
Operating Systems
1 26 (28.57%) Windows
2 12 (13.19%) Windows 7
3 11 (12.09%) Linux
4 7 (7.69%) Windows Server
5 4 (4.40%) Windows 8
6 3 (3.30%) Windows Vista
7 2 (2.20%) Windows Server 2003
7 2 (2.20%) Windows Server 2008
8 1 (1.10%) Android
Processes & Methodologies
1 38 (41.76%) ITIL
2 28 (30.77%) Service Delivery
3 24 (26.37%) ITSM
4 16 (17.58%) ITIL V3
5 12 (13.19%) Analytics
5 12 (13.19%) Service Design
6 11 (12.09%) Agile Software Development
7 10 (10.99%) E-Commerce
7 10 (10.99%) High Availability
7 10 (10.99%) Load Balancing
8 9 (9.89%) Project Management
9 8 (8.79%) CRM
9 8 (8.79%) Enterprise Architecture
9 8 (8.79%) ERP
10 7 (7.69%) Capacity Management
10 7 (7.69%) Change Management
10 7 (7.69%) Disaster Recovery
11 6 (6.59%) Configuration Management
11 6 (6.59%) PRINCE2
11 6 (6.59%) Release Management
Programming Languages
1 4 (4.40%) Java
2 2 (2.20%) SQL
3 1 (1.10%) C
3 1 (1.10%) VBA
Qualifications
1 6 (6.59%) ITIL Certification
2 5 (5.49%) Security Cleared
3 4 (4.40%) A+ Certification
3 4 (4.40%) CCNA
3 4 (4.40%) Cisco Certification
3 4 (4.40%) MCP
3 4 (4.40%) SC Cleared
4 3 (3.30%) CISA
4 3 (3.30%) CISM
4 3 (3.30%) CISSP
4 3 (3.30%) GIAC
4 3 (3.30%) GISP
4 3 (3.30%) IISP
5 2 (2.20%) CBAP
5 2 (2.20%) IIBA
5 2 (2.20%) ISEB
5 2 (2.20%) PRINCE2 Practitioner
6 1 (1.10%) APMP
6 1 (1.10%) Degree
Quality Assurance & Compliance
1 9 (9.89%) SLA
2 3 (3.30%) PCI DSS
3 1 (1.10%) GxP
3 1 (1.10%) QA
System Software
1 15 (16.48%) Active Directory
2 2 (2.20%) VMware Infrastructure
3 1 (1.10%) Microsoft App-V
Systems Management
1 3 (3.30%) WSUS
2 2 (2.20%) SCCM
3 1 (1.10%) Casper Suite
3 1 (1.10%) OpenView
3 1 (1.10%) Tivoli
3 1 (1.10%) ZENworks
Vendors
1 17 (18.68%) Microsoft
2 11 (12.09%) SAP
3 4 (4.40%) Citrix
3 4 (4.40%) ServiceNow
4 3 (3.30%) VMware
5 2 (2.20%) Avaya
5 2 (2.20%) Cisco
5 2 (2.20%) Intel Security
5 2 (2.20%) Lotus
5 2 (2.20%) Remedy
6 1 (1.10%) Adobe
6 1 (1.10%) HP
6 1 (1.10%) IBM
6 1 (1.10%) Juniper
6 1 (1.10%) LANDesk
6 1 (1.10%) Oracle
6 1 (1.10%) Saba
6 1 (1.10%) Tableau
6 1 (1.10%) Veeam
6 1 (1.10%) Workday