The table below looks at the statistics for Service Management skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 3 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 97 87 105
Rank change year-on-year
-10 +18
Contract jobs citing Service Management 48 38 37
As % of all contract IT jobs located in the East of England 1.57% 1.61% 1.22%
As % of the Processes & Methodologies category 2.05% 2.24% 1.76%
Number of daily rates quoted 23 14 17
Average daily rate
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of your Daily Rate
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£413 £394 £325
Average daily rate % change year-on-year
+4.76% +21.15%
90% offered a daily rate of more than £271 £228 £283
10% offered a daily rate of more than £570 £425 £500
UK excluding London average daily rate £361 £350 £360
% change year-on-year
+3.21% -2.77%
Number of hourly rates quoted 2 4 4
Average hourly rate £19.60 £25.25 £20.50
Average hourly rate % change year-on-year
-22.36% +23.17%
90% offered a hourly rate of more than £19.12 £12.30 £16.50
10% offered a hourly rate of more than £20.08 £39.25 £21.35
UK excluding London average hourly rate £14.00 £13.35 £15.75
% change year-on-year
+4.86% -15.23%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2342 1694 2107
As % of all contract IT jobs located in the East of England 76.69% 71.63% 69.20%
Number of daily rates quoted 1417 848 1103
Average daily rate £400 £388 £375
Average daily rate % change year-on-year
+3.22% +3.33%
90% offered a daily rate of more than £250 £250 £235
10% offered a daily rate of more than £525 £525 £450
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 146 121 216
Average hourly rate £29.50 £35.00 £33.00
Average hourly rate % change year-on-year
-15.71% +6.06%
90% offered a hourly rate of more than £12.50 £13.90 £15.63
10% offered a hourly rate of more than £43.98 £50.00 £42.50
UK excluding London average hourly rate £26.98 £30.00 £30.00
% change year-on-year
-10.08% -

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the East of England region.

Service Management Daily Rate Trend in the East of England

Service Management
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 3 September 2014.

Service Management Daily Rate Histogram in the East of England

Service Management
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the East of England region.

Service Management Hourly Rate Trend in the East of England

Service Management
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the East of England region over the 3 months to 3 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -8 15 £429 +7.18% 2
Essex 0 11 £338 +193.47% 1
Hertfordshire -18 11 £463 +13.84% 7
Bedfordshire - 7 £625 - 1
Norfolk -8 3 £325 +85.71%
Suffolk - 1 £350 -
East Anglia - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 3 September 2014, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 71 (65.74%) ITIL
2 24 (22.22%) Finance
3 22 (20.37%) Service Delivery
4 19 (17.59%) Windows
4 19 (17.59%) SLA
4 19 (17.59%) Incident Management
5 17 (15.74%) PRINCE2
6 15 (13.89%) Configuration Management
7 14 (12.96%) ITIL Certification
7 14 (12.96%) ITSM
8 13 (12.04%) Citrix
9 12 (11.11%) Project Management
9 12 (11.11%) Windows 7
10 10 (9.26%) Knowledge Management
10 10 (9.26%) Remedy ITSM
10 10 (9.26%) Remedy
10 10 (9.26%) Change Management
10 10 (9.26%) Microsoft
10 10 (9.26%) Active Directory
10 10 (9.26%) SAP
10 10 (9.26%) Oracle
11 9 (8.33%) Linux
11 9 (8.33%) MS Office
11 9 (8.33%) BMC
11 9 (8.33%) assyst
12 8 (7.41%) Cost-Benefit Analysis
12 8 (7.41%) Release Management
12 8 (7.41%) ITIL V3
12 8 (7.41%) Security Cleared
12 8 (7.41%) Blackberry

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 3 September 2014, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (3.70%) Exchange Server 2010
1 4 (3.70%) MS Exchange
1 4 (3.70%) Exchange Server 2013
2 3 (2.78%) SharePoint
2 3 (2.78%) IBM Notes
2 3 (2.78%) IIS
2 3 (2.78%) WebSphere
3 2 (1.85%) SharePoint Server
3 2 (1.85%) BizTalk Server
3 2 (1.85%) Documentum
Applications
1 9 (8.33%) MS Office
2 8 (7.41%) MS Excel
3 4 (3.70%) MS Project
4 2 (1.85%) MS Visio
5 1 (0.93%) Open Workbench
5 1 (0.93%) MS PowerPoint
Business Applications
1 10 (9.26%) Remedy ITSM
2 9 (8.33%) assyst
3 2 (1.85%) SAP CO
3 2 (1.85%) SAP PM
3 2 (1.85%) SAP FI
3 2 (1.85%) SAP FI/CO
3 2 (1.85%) MFGPRO
4 1 (0.93%) Oracle EBS
4 1 (0.93%) Oracle ERP
Cloud Services
1 4 (3.70%) SaaS
2 1 (0.93%) Amazon AWS
Communications & Networking
1 4 (3.70%) ADSL
1 4 (3.70%) Broadband
2 3 (2.78%) Network Security
3 1 (0.93%) LAN
3 1 (0.93%) WAN
3 1 (0.93%) DHCP
3 1 (0.93%) DNS
3 1 (0.93%) ATM
3 1 (0.93%) Intranet
3 1 (0.93%) Extranet
3 1 (0.93%) LDAP
3 1 (0.93%) OpenLDAP
Database & Business Intelligence
1 5 (4.63%) Oracle Exadata
2 4 (3.70%) SAP BW
3 3 (2.78%) SQL Server
Development Applications
1 3 (2.78%) Oracle Forms
2 1 (0.93%) Team Foundation Server
General
1 24 (22.22%) Finance
2 4 (3.70%) Telecoms
3 3 (2.78%) Publishing
3 3 (2.78%) Retail
4 2 (1.85%) Pharmaceutical
4 2 (1.85%) Legal
5 1 (0.93%) Law
5 1 (0.93%) French Language
5 1 (0.93%) Multimedia
5 1 (0.93%) Billing
5 1 (0.93%) Banking
Job Titles
1 19 (17.59%) Project Manager
1 19 (17.59%) Analyst
2 11 (10.19%) Service Manager
3 9 (8.33%) Service Analyst
4 8 (7.41%) Service Desk Analyst
5 7 (6.48%) Senior Manager
5 7 (6.48%) Delivery Manager
6 5 (4.63%) Services Delivery Manager
6 5 (4.63%) Support Engineer
6 5 (4.63%) IT Support
6 5 (4.63%) Technical Manager
6 5 (4.63%) Support Manager
7 4 (3.70%) Technical Services Manager
7 4 (3.70%) Problem Manager
7 4 (3.70%) Configuration Analyst
7 4 (3.70%) Transition Manager
7 4 (3.70%) Incident Manager
8 3 (2.78%) 2nd Line Support
8 3 (2.78%) Senior Analyst
8 3 (2.78%) Technical Support
Libraries, Frameworks & Software Standards
1 6 (5.56%) .NET
2 2 (1.85%) ASP.NET
2 2 (1.85%) EDI
3 1 (0.93%) Web Services
3 1 (0.93%) X-Windows
3 1 (0.93%) SAP CO-PA
3 1 (0.93%) Silverlight
Miscellaneous
1 8 (7.41%) Blackberry
2 7 (6.48%) CMDB
3 4 (3.70%) CCTV
4 3 (2.78%) EPoS
5 2 (1.85%) Statistics
5 2 (1.85%) Data Protection Act
5 2 (1.85%) Management Information System
6 1 (0.93%) N-Tier
6 1 (0.93%) Client/Server
6 1 (0.93%) Data Integration
Operating Systems
1 19 (17.59%) Windows
2 12 (11.11%) Windows 7
3 9 (8.33%) Linux
4 6 (5.56%) Windows Server 2008
5 5 (4.63%) UNIX
6 3 (2.78%) Windows XP
6 3 (2.78%) Solaris
7 2 (1.85%) Windows Vista
8 1 (0.93%) Windows Server 2003
8 1 (0.93%) Windows 2000
Processes & Methodologies
1 71 (65.74%) ITIL
2 22 (20.37%) Service Delivery
3 19 (17.59%) Incident Management
4 17 (15.74%) PRINCE2
5 15 (13.89%) Configuration Management
6 14 (12.96%) ITSM
7 12 (11.11%) Project Management
8 10 (9.26%) Knowledge Management
8 10 (9.26%) Change Management
9 8 (7.41%) Cost-Benefit Analysis
9 8 (7.41%) Release Management
9 8 (7.41%) ITIL V3
10 7 (6.48%) Stakeholder Management
10 7 (6.48%) Problem Management
11 6 (5.56%) Validation
12 5 (4.63%) Business Intelligence
12 5 (4.63%) Scrum
13 4 (3.70%) Business Analysis
13 4 (3.70%) User Acceptance Testing
13 4 (3.70%) Migration
Programming Languages
1 6 (5.56%) SQL
2 3 (2.78%) T-SQL
3 2 (1.85%) C#
3 2 (1.85%) Java
3 2 (1.85%) VB
3 2 (1.85%) VB.NET
3 2 (1.85%) ABAP
3 2 (1.85%) VBA
Qualifications
1 14 (12.96%) ITIL Certification
2 8 (7.41%) Security Cleared
3 7 (6.48%) SC Cleared
4 6 (5.56%) Degree
5 5 (4.63%) PRINCE2 Certification
6 3 (2.78%) ITIL Foundation Certificate
6 3 (2.78%) PRINCE2 Practitioner
7 2 (1.85%) DV Cleared
8 1 (0.93%) ISEB
8 1 (0.93%) Microsoft Certification
8 1 (0.93%) MCSE
8 1 (0.93%) MCSA
8 1 (0.93%) MCP
8 1 (0.93%) PMP
8 1 (0.93%) PMI Certification
8 1 (0.93%) APMP
8 1 (0.93%) MCITP
Quality Assurance & Compliance
1 19 (17.59%) SLA
2 3 (2.78%) ISO/IEC 27001
3 2 (1.85%) Sarbanes-Oxley
4 1 (0.93%) BS25999
System Software
1 10 (9.26%) Active Directory
2 6 (5.56%) VMware Infrastructure
3 4 (3.70%) XenApp
4 1 (0.93%) Novell eDirectory
Systems Management
1 2 (1.85%) SCCM
2 1 (0.93%) SCOM
2 1 (0.93%) WSUS
Vendors
1 13 (12.04%) Citrix
2 10 (9.26%) Remedy
2 10 (9.26%) Microsoft
2 10 (9.26%) SAP
2 10 (9.26%) Oracle
3 9 (8.33%) BMC
4 8 (7.41%) HP
5 6 (5.56%) VMware
5 6 (5.56%) Cisco
6 4 (3.70%) NetApp
6 4 (3.70%) ServiceNow
7 3 (2.78%) Lotus
8 2 (1.85%) QAD
8 2 (1.85%) CheckPoint
8 2 (1.85%) EMC
9 1 (0.93%) Apple
9 1 (0.93%) Cadence
Welwyn Garden City
PayPoint
Rate: Negotiable
Posted: 5 days ago
Cambridge
Greythorn
Rate: £440 - £470 per day
Posted: 21 days ago