The table below looks at the statistics for Service Management skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 65 76 93
Rank change year-on-year
+11 +17
Contract jobs citing Service Management 58 47 33
As % of all contract IT jobs located in the East of England 2.27% 2.05% 1.35%
As % of the Processes & Methodologies category 3.04% 2.91% 1.98%
Number of daily rates quoted 36 27 16
Average daily rate
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£283 £250 £405
Average daily rate % change year-on-year
+13.00% -38.27%
90% offered a daily rate of more than £153 £119 £300
10% offered a daily rate of more than £500 £462 £456
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 4 4 6
Average hourly rate £18.00 £9.36 £32.50
Average hourly rate % change year-on-year
+92.41% -71.21%
90% offered a hourly rate of more than £13.55 £9.36 £16.89
10% offered a hourly rate of more than £21.40 £12.61 £33.75
UK excluding London average hourly rate £15.00 £18.25 £17.50
% change year-on-year
-17.80% +4.28%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
1905 1617 1663
As % of all contract IT jobs located in the East of England 74.50% 70.43% 67.79%
Number of daily rates quoted 1180 883 914
Average daily rate £413 £375 £375
Average daily rate % change year-on-year
+10.00% -
90% offered a daily rate of more than £250 £225 £250
10% offered a daily rate of more than £575 £488 £550
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 130 157 133
Average hourly rate £24.50 £32.50 £32.50
Average hourly rate % change year-on-year
-24.61% -
90% offered a hourly rate of more than £12.00 £12.00 £13.50
10% offered a hourly rate of more than £46.00 £41.80 £47.50
UK excluding London average hourly rate £25.25 £27.50 £31.00
% change year-on-year
-8.18% -11.29%

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the East of England region.

Service Management Daily Rate Trend in the East of England

Service Management
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 27 January 2015.

Service Management Daily Rate Histogram in the East of England

Service Management
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the East of England region.

Service Management Hourly Rate Trend in the East of England

Service Management
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the East of England region over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +6 21 £275 +130.90% 2
Hertfordshire +13 18 £313 +13.63% 9
Bedfordshire -7 8 £423 +53.63% 11
Cambridgeshire -16 8 £500 +29.03% 6
Suffolk - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 27 January 2015, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 79 (69.30%) ITIL
2 28 (24.56%) Finance
3 26 (22.81%) SLA
3 26 (22.81%) Microsoft
4 24 (21.05%) Windows
5 23 (20.18%) Active Directory
6 22 (19.30%) ITSM
7 21 (18.42%) Service Delivery
7 21 (18.42%) MS Office
8 19 (16.67%) Incident Management
9 18 (15.79%) Windows 7
10 16 (14.04%) MS Excel
10 16 (14.04%) Project Management
11 14 (12.28%) Change Management
11 14 (12.28%) HP
12 13 (11.40%) Citrix
12 13 (11.40%) Web Services
13 11 (9.65%) BMC
13 11 (9.65%) Stakeholder Management
13 11 (9.65%) Configuration Management
13 11 (9.65%) SaaS
14 10 (8.77%) Blackberry
14 10 (8.77%) Remedy
14 10 (8.77%) Workflow
14 10 (8.77%) ITIL Certification
15 9 (7.89%) MCP
15 9 (7.89%) JavaScript
15 9 (7.89%) SQL
15 9 (7.89%) Knowledge Management
15 9 (7.89%) Problem Management

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 27 January 2015, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (7.02%) SharePoint
2 7 (6.14%) IBM Notes
3 5 (4.39%) Lync
4 4 (3.51%) Blackberry Enterprise Server
5 3 (2.63%) WebSphere
6 2 (1.75%) Documentum
6 2 (1.75%) Oracle Workflow
7 1 (0.88%) BizTalk Server
7 1 (0.88%) Confluence
Applications
1 21 (18.42%) MS Office
2 16 (14.04%) MS Excel
3 3 (2.63%) MS Project
4 2 (1.75%) MS PowerPoint
5 1 (0.88%) MS Visio
Business Applications
1 7 (6.14%) Remedy ITSM
Cloud Services
1 11 (9.65%) SaaS
2 1 (0.88%) IaaS
2 1 (0.88%) PaaS
2 1 (0.88%) Amazon EC2
2 1 (0.88%) Microsoft Azure
2 1 (0.88%) Amazon AWS
Communications & Networking
1 8 (7.02%) LDAP
2 7 (6.14%) VPN
3 6 (5.26%) SSL
4 5 (4.39%) Broadband
5 4 (3.51%) ADSL
6 2 (1.75%) OpenLDAP
6 2 (1.75%) TCP/IP
6 2 (1.75%) LAN
6 2 (1.75%) SMS
6 2 (1.75%) WAN
7 1 (0.88%) Intranet
7 1 (0.88%) Extranet
7 1 (0.88%) Wireless
7 1 (0.88%) Firewall
7 1 (0.88%) DHCP
7 1 (0.88%) SNMP
7 1 (0.88%) SDH
7 1 (0.88%) DNS
Database & Business Intelligence
1 3 (2.63%) DTS
1 3 (2.63%) SQL Server
2 2 (1.75%) SQL Server Reporting Services
2 2 (1.75%) SQL Server Analysis Services
2 2 (1.75%) Crystal Reports
2 2 (1.75%) EDMS
2 2 (1.75%) Oracle Exadata
3 1 (0.88%) SQL Server 2012
3 1 (0.88%) MySQL
Development Applications
1 2 (1.75%) Oracle Forms
2 1 (0.88%) JIRA
General
1 28 (24.56%) Finance
2 5 (4.39%) Pharmaceutical
2 5 (4.39%) Telecoms
3 2 (1.75%) Local Government
3 2 (1.75%) Automotive
4 1 (0.88%) Banking
4 1 (0.88%) Retail
4 1 (0.88%) Billing
Job Titles
1 26 (22.81%) Analyst
2 16 (14.04%) Project Manager
3 15 (13.16%) Service Analyst
4 14 (12.28%) Service Desk Analyst
5 13 (11.40%) Service Manager
6 7 (6.14%) Administrator
6 7 (6.14%) Team Leader
6 7 (6.14%) Problem Manager
7 6 (5.26%) Implementation Consultant
7 6 (5.26%) Senior Manager
7 6 (5.26%) Consultant
7 6 (5.26%) ServiceNow Consultant
8 5 (4.39%) Architect
8 5 (4.39%) Service Desk Team Leader
8 5 (4.39%) Senior Project Manager
8 5 (4.39%) Security Manager
8 5 (4.39%) Security Administrator
9 4 (3.51%) Services Delivery Manager
9 4 (3.51%) Delivery Manager
10 3 (2.63%) Support Analyst
Libraries, Frameworks & Software Standards
1 13 (11.40%) Web Services
2 7 (6.14%) XML
3 6 (5.26%) HTML
4 5 (4.39%) .NET
5 2 (1.75%) SAP PI
5 2 (1.75%) X-Windows
6 1 (0.88%) ADO.NET Entity Framework
6 1 (0.88%) Middleware
6 1 (0.88%) J2EE
6 1 (0.88%) jQuery
6 1 (0.88%) .NET Framework
Miscellaneous
1 10 (8.77%) Blackberry
2 8 (7.02%) Analytical Skills
3 6 (5.26%) Management Information System
4 4 (3.51%) CMDB
5 3 (2.63%) NHS
6 2 (1.75%) CCTV
6 2 (1.75%) Computer Science
7 1 (0.88%) Performance Metrics
7 1 (0.88%) Thin Client
7 1 (0.88%) Handset
7 1 (0.88%) N-Tier
7 1 (0.88%) Client/Server
7 1 (0.88%) iPad
7 1 (0.88%) Fat Client
7 1 (0.88%) Mathematics
7 1 (0.88%) Statistics
Operating Systems
1 24 (21.05%) Windows
2 18 (15.79%) Windows 7
3 7 (6.14%) UNIX
4 4 (3.51%) Windows Vista
4 4 (3.51%) Windows Server 2008
4 4 (3.51%) Windows XP
4 4 (3.51%) Linux
5 2 (1.75%) Windows 8
6 1 (0.88%) Windows Server 2012
6 1 (0.88%) Windows Server 2003
6 1 (0.88%) Windows 2000
Processes & Methodologies
1 79 (69.30%) ITIL
2 22 (19.30%) ITSM
3 21 (18.42%) Service Delivery
4 19 (16.67%) Incident Management
5 16 (14.04%) Project Management
6 14 (12.28%) Change Management
7 11 (9.65%) Stakeholder Management
7 11 (9.65%) Configuration Management
8 10 (8.77%) Workflow
9 9 (7.89%) Knowledge Management
9 9 (7.89%) Problem Management
10 8 (7.02%) Time Management
10 8 (7.02%) PRINCE2
11 7 (6.14%) Release Management
11 7 (6.14%) Migration
12 6 (5.26%) E-Commerce
12 6 (5.26%) Validation
12 6 (5.26%) ITIL V3
13 5 (4.39%) Coaching
13 5 (4.39%) Software Asset Management
Programming Languages
1 9 (7.89%) JavaScript
1 9 (7.89%) SQL
2 2 (1.75%) PowerShell
2 2 (1.75%) C#
3 1 (0.88%) Python
3 1 (0.88%) Perl
3 1 (0.88%) T-SQL
3 1 (0.88%) VBScript
3 1 (0.88%) Ruby
Qualifications
1 10 (8.77%) ITIL Certification
2 9 (7.89%) MCP
3 6 (5.26%) SC Cleared
3 6 (5.26%) Security Cleared
4 5 (4.39%) Degree
5 4 (3.51%) ITIL Foundation Certificate
6 2 (1.75%) Microsoft Certification
7 1 (0.88%) MCSE
7 1 (0.88%) MCSA
7 1 (0.88%) PRINCE2 Certification
7 1 (0.88%) PMP
7 1 (0.88%) PMI Certification
7 1 (0.88%) ISEB
7 1 (0.88%) PRINCE2 Practitioner
7 1 (0.88%) MCDST
7 1 (0.88%) MCITP
Quality Assurance & Compliance
1 26 (22.81%) SLA
2 8 (7.02%) ISO/IEC 27001
3 5 (4.39%) PCI DSS
4 3 (2.63%) QA
5 2 (1.75%) COBIT
6 1 (0.88%) BS25999
System Software
1 23 (20.18%) Active Directory
2 5 (4.39%) VMware Infrastructure
3 2 (1.75%) Microsoft App-V
3 2 (1.75%) Novell eDirectory
3 2 (1.75%) Oracle RAC
Systems Management
1 8 (7.02%) SCCM
1 8 (7.02%) Systems Management Server (SMS)
2 6 (5.26%) OpenView
3 3 (2.63%) SCOM
4 2 (1.75%) HP UCMDB
5 1 (0.88%) SCVMM
5 1 (0.88%) McAfee ePO
5 1 (0.88%) WSUS
Vendors
1 26 (22.81%) Microsoft
2 14 (12.28%) HP
3 13 (11.40%) Citrix
4 11 (9.65%) BMC
5 10 (8.77%) Remedy
6 8 (7.02%) Oracle
6 8 (7.02%) VMware
6 8 (7.02%) ServiceNow
7 7 (6.14%) Lotus
8 4 (3.51%) SAP
9 3 (2.63%) Symantec
9 3 (2.63%) Cisco
9 3 (2.63%) LANDesk
9 3 (2.63%) Altiris
10 2 (1.75%) CheckPoint
11 1 (0.88%) Splunk
11 1 (0.88%) McAfee
11 1 (0.88%) Apple
11 1 (0.88%) NetApp
11 1 (0.88%) Juniper
Dunstable
Hays IT - Uk Posting account
Rate: £220.00 per day + Approx
Posted: 21 days ago