The table below looks at the statistics for Service Management skills in IT contracts advertised for the East of England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 26 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Jul 2016
Same period 2015 Same period 2014
Service Management
Rank 85 74 84
Rank change year-on-year
-11 +10
Contract jobs citing Service Management 44 77 65
As % of all contract IT jobs located in the East of England 1.73% 2.48% 2.19%
As % of the Processes & Methodologies category 2.16% 3.14% 2.83%
Number of daily rates quoted 29 45 35
Median daily rate £425 £400 £390
Median daily rate % change year-on-year
+6.25% +2.56%
90% offered a daily rate of more than £175 £315 £218
10% offered a daily rate of more than £600 £508 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 2 7 4
Median hourly rate £14.75 £11.00 £18.23
Median hourly rate % change year-on-year
+34.09% -39.65%
90% offered a hourly rate of more than £13.35 £10.30 £14.68
10% offered a hourly rate of more than £16.15 £54.00 £20.21
UK excluding London median hourly rate £14.50 £14.75 £14.69
% change year-on-year
-1.69% +0.42%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2038 2454 2296
As % of all contract IT jobs located in the East of England 80.08% 78.91% 77.25%
Number of daily rates quoted 1194 1507 1339
Median daily rate £425 £390 £388
Median daily rate % change year-on-year
+8.97% +0.64%
90% offered a daily rate of more than £255 £260 £250
10% offered a daily rate of more than £550 £525 £500
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 156 162 156
Median hourly rate £34.85 £32.50 £29.00
Median hourly rate % change year-on-year
+7.23% +12.06%
90% offered a hourly rate of more than £16.50 £12.00 £15.00
10% offered a hourly rate of more than £46.45 £50.00 £41.95
UK excluding London median hourly rate £30.00 £30.50 £26.98
% change year-on-year
-1.63% +13.06%

Service Management
Jobs Demand Trend in the East of England

The demand trend of contract jobs across the East of England region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the East of England region.

Service Management Daily Rate Trend in the East of England

Service Management
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 26 July 2016.

Service Management Daily Rate Histogram in the East of England

Service Management
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the East of England region.

Service Management Hourly Rate Trend in the East of England

Service Management
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the East of England region over the 3 months to 26 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +23 24 £473 +14.54%
Bedfordshire +3 6 £188 -37.50% 3
Hertfordshire -2 5 £600 +50.94% 7
Essex -21 5 £220 -46.66% 3
Suffolk +1 2 £279 -30.31% 1
Norfolk - 2 £205 -
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 26 July 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for Service Management.

1 60 (60.00%) ITIL
2 25 (25.00%) Service Delivery
3 24 (24.00%) Finance
4 21 (21.00%) ITSM
4 21 (21.00%) Microsoft
4 21 (21.00%) ITIL Certification
5 20 (20.00%) Management Information System
6 18 (18.00%) Analytical Skills
7 17 (17.00%) Windows
8 16 (16.00%) CRM
8 16 (16.00%) Problem Management
8 16 (16.00%) ITIL V3
9 15 (15.00%) Security Cleared
9 15 (15.00%) SAP
10 14 (14.00%) SLA
10 14 (14.00%) Continuous Improvement
11 13 (13.00%) Analytics
11 13 (13.00%) Web Services
12 12 (12.00%) ERP
13 11 (11.00%) SAP CRM
13 11 (11.00%) HTML
13 11 (11.00%) SAP ERP
13 11 (11.00%) Silverlight
13 11 (11.00%) Marketing
13 11 (11.00%) Mobile App
14 10 (10.00%) Windows 7
14 10 (10.00%) Active Directory
15 9 (9.00%) Remedy
15 9 (9.00%) Stakeholder Management
16 8 (8.00%) Project Management

Service Management
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.00%) SharePoint
2 2 (2.00%) Blackberry Enterprise Server
2 2 (2.00%) OpenStack
3 1 (1.00%) BizTalk Server
3 1 (1.00%) CMS
3 1 (1.00%) IBM Domino
3 1 (1.00%) IBM Notes
3 1 (1.00%) IIS
3 1 (1.00%) Skype for Business
Applications
1 8 (8.00%) MS Office
2 7 (7.00%) MS Excel
3 2 (2.00%) MS PowerPoint
4 1 (1.00%) MS Visio
Business Applications
1 11 (11.00%) SAP CRM
1 11 (11.00%) SAP ERP
2 7 (7.00%) Remedy ITSM
3 2 (2.00%) BASE24
3 2 (2.00%) SAP SM
4 1 (1.00%) Maximo
4 1 (1.00%) Unit4 Business World
Cloud Services
1 5 (5.00%) Amazon AWS
2 4 (4.00%) Cloud Computing
2 4 (4.00%) Microsoft Azure
2 4 (4.00%) Office 365
3 3 (3.00%) IaaS
4 2 (2.00%) PaaS
4 2 (2.00%) SaaS
5 1 (1.00%) Azure Active Directory
Communications & Networking
1 5 (5.00%) 3G
1 5 (5.00%) 4G
1 5 (5.00%) LTE
1 5 (5.00%) Wi-Fi
2 4 (4.00%) DNS
2 4 (4.00%) WLAN
3 3 (3.00%) LAN
3 3 (3.00%) WAN
4 2 (2.00%) DHCP
4 2 (2.00%) Firewall
4 2 (2.00%) VoIP
4 2 (2.00%) Wireless
5 1 (1.00%) Cisco Wireless
5 1 (1.00%) Network Security
5 1 (1.00%) Remote Desktop
5 1 (1.00%) Skype
5 1 (1.00%) TCP/IP
5 1 (1.00%) VPN
Database & Business Intelligence
1 2 (2.00%) GIS
2 1 (1.00%) BusinessObjects
2 1 (1.00%) Oracle Exadata
2 1 (1.00%) Relational Database
Development Applications
1 2 (2.00%) Rational DOORS
2 1 (1.00%) AdminStudio
2 1 (1.00%) TestPartner
General
1 24 (24.00%) Finance
2 11 (11.00%) Marketing
3 5 (5.00%) Local Government
4 3 (3.00%) Retail
4 3 (3.00%) Telecoms
5 2 (2.00%) Financial Institution
6 1 (1.00%) Advertising
6 1 (1.00%) Back Office
6 1 (1.00%) Pharmaceutical
Job Titles
1 20 (20.00%) Analyst
2 13 (13.00%) Service Desk Team Leader
2 13 (13.00%) Team Leader
3 12 (12.00%) Service Analyst
3 12 (12.00%) Service Manager
4 11 (11.00%) Architect
5 10 (10.00%) IT Analyst
6 7 (7.00%) ITIL Manager
6 7 (7.00%) Transition Manager
7 6 (6.00%) Service Transition Manager
8 5 (5.00%) IT Manager
8 5 (5.00%) Service Desk Analyst
8 5 (5.00%) Support Analyst
9 4 (4.00%) Cloud Architect
9 4 (4.00%) Consultant
9 4 (4.00%) IT Services Manager
9 4 (4.00%) Report Analyst
9 4 (4.00%) Service Desk Support
9 4 (4.00%) Solutions Architect
10 3 (3.00%) Service Management Manager
Libraries, Frameworks & Software Standards
1 13 (13.00%) Web Services
2 11 (11.00%) HTML
2 11 (11.00%) Silverlight
3 1 (1.00%) Middleware
Miscellaneous
1 20 (20.00%) Management Information System
2 18 (18.00%) Analytical Skills
3 11 (11.00%) Mobile App
4 7 (7.00%) Data Centre
5 5 (5.00%) CMDB
6 4 (4.00%) Blackberry
7 3 (3.00%) CCTV
8 2 (2.00%) BYOD
8 2 (2.00%) Driving Licence
8 2 (2.00%) Hedge funds
8 2 (2.00%) Hybrid Cloud
8 2 (2.00%) User Experience
9 1 (1.00%) Enterprise Cloud
9 1 (1.00%) iPad
9 1 (1.00%) iPhone
9 1 (1.00%) Public Cloud
Operating Systems
1 17 (17.00%) Windows
2 10 (10.00%) Windows 7
3 3 (3.00%) Linux
3 3 (3.00%) Windows Server
4 2 (2.00%) Windows 10
4 2 (2.00%) Windows Server 2008
5 1 (1.00%) Android
5 1 (1.00%) Apple iOS
5 1 (1.00%) Windows 8
5 1 (1.00%) Windows Phone
5 1 (1.00%) Windows Server 2003
5 1 (1.00%) Windows Server 2012
Processes & Methodologies
1 60 (60.00%) ITIL
2 25 (25.00%) Service Delivery
3 21 (21.00%) ITSM
4 16 (16.00%) CRM
4 16 (16.00%) ITIL V3
4 16 (16.00%) Problem Management
5 14 (14.00%) Continuous Improvement
6 13 (13.00%) Analytics
7 12 (12.00%) ERP
8 9 (9.00%) Stakeholder Management
9 8 (8.00%) Project Management
10 7 (7.00%) Incident Management
10 7 (7.00%) Information Management
10 7 (7.00%) Release Management
10 7 (7.00%) Service Design
11 5 (5.00%) Change Management
12 4 (4.00%) Configuration Management
12 4 (4.00%) PRINCE2
13 3 (3.00%) Six Sigma
13 3 (3.00%) Workflow
Programming Languages
1 3 (3.00%) SQL
2 2 (2.00%) C
Qualifications
1 21 (21.00%) ITIL Certification
2 15 (15.00%) Security Cleared
3 6 (6.00%) SC Cleared
4 5 (5.00%) Microsoft Certification
5 3 (3.00%) BPSS Clearance
6 2 (2.00%) BC Cleared
6 2 (2.00%) Degree
6 2 (2.00%) DV Cleared
6 2 (2.00%) MCSE
7 1 (1.00%) A+ Certification
7 1 (1.00%) CCNP
7 1 (1.00%) Cisco Certification
7 1 (1.00%) ISEB
7 1 (1.00%) MCP
Quality Assurance & Compliance
1 14 (14.00%) SLA
2 3 (3.00%) Disclosure Scotland
3 2 (2.00%) JSP 440
4 1 (1.00%) ISO/IEC 27001
4 1 (1.00%) PCI DSS
System Software
1 10 (10.00%) Active Directory
2 5 (5.00%) VMware Infrastructure
3 2 (2.00%) Hyper-V
3 2 (2.00%) vSphere
4 1 (1.00%) Virtual Machines
Systems Management
1 2 (2.00%) Control-M
2 1 (1.00%) Bacula
2 1 (1.00%) OpenView
2 1 (1.00%) Puppet
2 1 (1.00%) SCCM
2 1 (1.00%) WSUS
Vendors
1 21 (21.00%) Microsoft
2 15 (15.00%) SAP
3 9 (9.00%) Remedy
4 8 (8.00%) Cisco
4 8 (8.00%) HP
5 7 (7.00%) BMC
6 6 (6.00%) VMware
7 5 (5.00%) ServiceNow
7 5 (5.00%) Tableau
8 4 (4.00%) Aruba
8 4 (4.00%) Citrix
8 4 (4.00%) Meraki
8 4 (4.00%) WorldPay
9 3 (3.00%) Apple
9 3 (3.00%) Oracle
10 1 (1.00%) EMC
10 1 (1.00%) Lotus
10 1 (1.00%) NetApp
10 1 (1.00%) Nintex
10 1 (1.00%) Virgin Media
Chelmsford, Essex
Red10
Rate: £400 - £450 per day
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