The table below looks at the statistics for Service Management skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 91 77 109
Rank change year-on-year
-14 +32
Contract jobs citing Service Management 54 52 35
As % of all contract IT jobs located in the East of England 1.76% 2.15% 1.16%
As % of the Processes & Methodologies category 2.28% 3.02% 1.68%
Number of daily rates quoted 27 25 14
Average daily rate
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of your Daily Rate
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£400 £350 £375
Average daily rate % change year-on-year
+14.28% -6.66%
90% offered a daily rate of more than £175 £195 £283
10% offered a daily rate of more than £495 £510 £525
UK excluding London average daily rate £350 £358 £360
% change year-on-year
-2.09% -0.69%
Number of hourly rates quoted 3 6 4
Average hourly rate £15.29 £13.50 £18.00
Average hourly rate % change year-on-year
+13.25% -25.00%
90% offered a hourly rate of more than £11.86 £11.50 £15.00
10% offered a hourly rate of more than £18.26 £14.66 £21.35
UK excluding London average hourly rate £15.00 £13.75 £15.25
% change year-on-year
+9.09% -9.83%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2370 1721 2084
As % of all contract IT jobs located in the East of England 77.20% 71.15% 69.17%
Number of daily rates quoted 1525 909 1101
Average daily rate £400 £363 £400
Average daily rate % change year-on-year
+10.34% -9.37%
90% offered a daily rate of more than £263 £235 £235
10% offered a daily rate of more than £563 £500 £500
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 133 140 178
Average hourly rate £24.00 £36.00 £25.00
Average hourly rate % change year-on-year
-33.33% +44.00%
90% offered a hourly rate of more than £12.00 £13.00 £13.50
10% offered a hourly rate of more than £46.90 £46.00 £40.00
UK excluding London average hourly rate £25.38 £29.00 £26.90
% change year-on-year
-12.50% +7.80%

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the East of England region.

Service Management Daily Rate Trend in the East of England

Service Management
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 24 October 2014.

Service Management Daily Rate Histogram in the East of England

Service Management
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the East of England region.

Service Management Hourly Rate Trend in the East of England

Service Management
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the East of England region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -17 20 £425 +58.13% 8
Cambridgeshire -3 16 £423 +5.62% 3
Essex -12 13 £413 +55.66% 3
Bedfordshire -17 3 £375 -16.66% 1
Suffolk +9 1 £350 - 2
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 24 October 2014, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 80 (67.23%) ITIL
2 29 (24.37%) SLA
2 29 (24.37%) Finance
3 26 (21.85%) Windows
4 23 (19.33%) Service Delivery
5 19 (15.97%) ITSM
6 18 (15.13%) PRINCE2
7 17 (14.29%) Citrix
7 17 (14.29%) Incident Management
8 16 (13.45%) ITIL Certification
9 15 (12.61%) Remedy
10 14 (11.76%) Project Management
10 14 (11.76%) BMC
10 14 (11.76%) HP
10 14 (11.76%) Oracle
10 14 (11.76%) Microsoft
10 14 (11.76%) Windows 7
11 13 (10.92%) MS Excel
11 13 (10.92%) Knowledge Management
11 13 (10.92%) Remedy ITSM
12 12 (10.08%) Configuration Management
12 12 (10.08%) Blackberry
12 12 (10.08%) Active Directory
12 12 (10.08%) Linux
13 11 (9.24%) Change Management
13 11 (9.24%) Release Management
14 10 (8.40%) Degree
14 10 (8.40%) VMware
14 10 (8.40%) MS Office
14 10 (8.40%) SQL

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 24 October 2014, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (5.04%) SharePoint
2 5 (4.20%) IBM Notes
3 4 (3.36%) MS Exchange
3 4 (3.36%) Documentum
3 4 (3.36%) Exchange Server 2010
3 4 (3.36%) Exchange Server 2013
4 3 (2.52%) BizTalk Server
4 3 (2.52%) Blackberry Enterprise Server
4 3 (2.52%) WebSphere
5 2 (1.68%) IIS
5 2 (1.68%) Oracle Workflow
5 2 (1.68%) SharePoint Server
6 1 (0.84%) Confluence
Applications
1 13 (10.92%) MS Excel
2 10 (8.40%) MS Office
3 5 (4.20%) MS Project
4 2 (1.68%) MS Visio
4 2 (1.68%) MS PowerPoint
Business Applications
1 13 (10.92%) Remedy ITSM
2 5 (4.20%) assyst
3 2 (1.68%) MFGPRO
3 2 (1.68%) SAP PM
4 1 (0.84%) Oracle EBS
4 1 (0.84%) Oracle ERP
Cloud Services
1 9 (7.56%) SaaS
2 1 (0.84%) Amazon AWS
Communications & Networking
1 6 (5.04%) ADSL
1 6 (5.04%) Broadband
2 3 (2.52%) LDAP
2 3 (2.52%) VPN
2 3 (2.52%) Network Security
3 2 (1.68%) TCP/IP
3 2 (1.68%) SSL
3 2 (1.68%) SMS
4 1 (0.84%) WAN
4 1 (0.84%) DHCP
4 1 (0.84%) SNMP
4 1 (0.84%) LAN
4 1 (0.84%) ATM
4 1 (0.84%) Intranet
4 1 (0.84%) Extranet
4 1 (0.84%) Wireless
4 1 (0.84%) DNS
4 1 (0.84%) OpenLDAP
Database & Business Intelligence
1 7 (5.88%) Oracle Exadata
2 4 (3.36%) SQL Server
2 4 (3.36%) SAP BW
3 2 (1.68%) EDMS
3 2 (1.68%) SQL Server Reporting Services
3 2 (1.68%) SQL Server Analysis Services
3 2 (1.68%) Crystal Reports
4 1 (0.84%) SQL Server 2012
Development Applications
1 5 (4.20%) Oracle Forms
2 1 (0.84%) JIRA
2 1 (0.84%) Team Foundation Server
General
1 29 (24.37%) Finance
2 3 (2.52%) Pharmaceutical
2 3 (2.52%) Publishing
2 3 (2.52%) Retail
3 2 (1.68%) Telecoms
3 2 (1.68%) Automotive
4 1 (0.84%) Law
4 1 (0.84%) Legal
4 1 (0.84%) Banking
4 1 (0.84%) Multimedia
4 1 (0.84%) Billing
4 1 (0.84%) Local Government
Job Titles
1 22 (18.49%) Project Manager
2 20 (16.81%) Analyst
3 17 (14.29%) Service Manager
4 13 (10.92%) Service Analyst
5 12 (10.08%) Service Desk Analyst
6 7 (5.88%) Delivery Manager
6 7 (5.88%) Senior Manager
7 6 (5.04%) Problem Manager
8 5 (4.20%) Support Manager
8 5 (4.20%) Technical Manager
8 5 (4.20%) Services Delivery Manager
9 4 (3.36%) Support Engineer
9 4 (3.36%) Technical Services Manager
9 4 (3.36%) IT Support
10 3 (2.52%) SAP Manager
10 3 (2.52%) IT Services Manager
10 3 (2.52%) Incident Manager
10 3 (2.52%) Technical Support Manager
10 3 (2.52%) Team Leader
10 3 (2.52%) IT Project Manager
Libraries, Frameworks & Software Standards
1 8 (6.72%) Web Services
1 8 (6.72%) .NET
2 2 (1.68%) HTML
2 2 (1.68%) ASP.NET
2 2 (1.68%) XML
2 2 (1.68%) EDI
3 1 (0.84%) X-Windows
3 1 (0.84%) .NET Framework
3 1 (0.84%) Silverlight
3 1 (0.84%) jQuery
3 1 (0.84%) SAP PI
3 1 (0.84%) ADO.NET Entity Framework
3 1 (0.84%) J2EE
Miscellaneous
1 12 (10.08%) Blackberry
2 6 (5.04%) CCTV
3 5 (4.20%) Analytical Skills
4 4 (3.36%) Management Information System
5 2 (1.68%) Computer Science
5 2 (1.68%) CMDB
5 2 (1.68%) Statistics
5 2 (1.68%) Client/Server
5 2 (1.68%) N-Tier
5 2 (1.68%) EPoS
6 1 (0.84%) NHS
6 1 (0.84%) Thin Client
6 1 (0.84%) Data Protection Act
6 1 (0.84%) Mathematics
6 1 (0.84%) Fat Client
6 1 (0.84%) Data Integration
6 1 (0.84%) iPad
6 1 (0.84%) Handset
Operating Systems
1 26 (21.85%) Windows
2 14 (11.76%) Windows 7
3 12 (10.08%) Linux
4 7 (5.88%) UNIX
4 7 (5.88%) Windows Server 2008
5 3 (2.52%) Windows XP
5 3 (2.52%) Solaris
6 1 (0.84%) Windows 2000
6 1 (0.84%) Windows Server 2003
6 1 (0.84%) Windows Vista
6 1 (0.84%) Windows Server 2012
Processes & Methodologies
1 80 (67.23%) ITIL
2 23 (19.33%) Service Delivery
3 19 (15.97%) ITSM
4 18 (15.13%) PRINCE2
5 17 (14.29%) Incident Management
6 14 (11.76%) Project Management
7 13 (10.92%) Knowledge Management
8 12 (10.08%) Configuration Management
9 11 (9.24%) Change Management
9 11 (9.24%) Release Management
10 9 (7.56%) Cost-Benefit Analysis
11 8 (6.72%) Problem Management
11 8 (6.72%) Validation
12 7 (5.88%) Stakeholder Management
12 7 (5.88%) Business Intelligence
13 6 (5.04%) Scrum
13 6 (5.04%) Workflow
13 6 (5.04%) User Acceptance Testing
13 6 (5.04%) ITIL V3
14 5 (4.20%) People Management
Programming Languages
1 10 (8.40%) SQL
2 5 (4.20%) JavaScript
3 3 (2.52%) C#
3 3 (2.52%) T-SQL
4 2 (1.68%) PowerShell
4 2 (1.68%) Java
4 2 (1.68%) VB
4 2 (1.68%) VB.NET
4 2 (1.68%) ABAP
4 2 (1.68%) VBA
5 1 (0.84%) Python
5 1 (0.84%) Ruby
5 1 (0.84%) Perl
5 1 (0.84%) VBScript
Qualifications
1 16 (13.45%) ITIL Certification
2 10 (8.40%) Degree
3 8 (6.72%) Security Cleared
4 7 (5.88%) SC Cleared
5 4 (3.36%) ITIL Foundation Certificate
5 4 (3.36%) PRINCE2 Certification
5 4 (3.36%) MCP
6 2 (1.68%) Microsoft Certification
6 2 (1.68%) PRINCE2 Practitioner
7 1 (0.84%) MCSE
7 1 (0.84%) MCSA
7 1 (0.84%) ISEB
7 1 (0.84%) PMP
7 1 (0.84%) PMI Certification
7 1 (0.84%) MCDST
7 1 (0.84%) MCITP
Quality Assurance & Compliance
1 29 (24.37%) SLA
2 3 (2.52%) ISO/IEC 27001
3 2 (1.68%) Sarbanes-Oxley
4 1 (0.84%) BS25999
System Software
1 12 (10.08%) Active Directory
2 9 (7.56%) VMware Infrastructure
3 4 (3.36%) XenApp
4 2 (1.68%) Oracle RAC
5 1 (0.84%) Novell eDirectory
Systems Management
1 3 (2.52%) Systems Management Server (SMS)
1 3 (2.52%) SCCM
1 3 (2.52%) SCOM
2 2 (1.68%) OpenView
2 2 (1.68%) HP UCMDB
3 1 (0.84%) McAfee ePO
3 1 (0.84%) WSUS
Vendors
1 17 (14.29%) Citrix
2 15 (12.61%) Remedy
3 14 (11.76%) BMC
3 14 (11.76%) Oracle
3 14 (11.76%) Microsoft
3 14 (11.76%) HP
4 10 (8.40%) VMware
5 9 (7.56%) SAP
6 8 (6.72%) Cisco
7 5 (4.20%) Lotus
7 5 (4.20%) ServiceNow
8 4 (3.36%) NetApp
9 2 (1.68%) EMC
9 2 (1.68%) CheckPoint
9 2 (1.68%) QAD
10 1 (0.84%) Symantec
10 1 (0.84%) McAfee
10 1 (0.84%) Cadence
10 1 (0.84%) Mitel
10 1 (0.84%) Altiris
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Rate: £175 per day + competitive
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Rate: plus excellent benefits package
Posted: 4 days ago