The table below looks at the statistics for Service Management skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 92 87 103
Rank change year-on-year
-5 +16
Contract jobs citing Service Management 55 40 36
As % of all contract IT jobs located in the East of England 1.79% 1.69% 1.18%
As % of the Processes & Methodologies category 2.31% 2.34% 1.69%
Number of daily rates quoted 28 13 17
Average daily rate
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of your Daily Rate
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£419 £400 £325
Average daily rate % change year-on-year
+4.68% +23.07%
90% offered a daily rate of more than £236 £210 £245
10% offered a daily rate of more than £533 £425 £500
UK excluding London average daily rate £365 £350 £350
% change year-on-year
+4.28% -
Number of hourly rates quoted 3 6 4
Average hourly rate £19.00 £14.66 £20.50
Average hourly rate % change year-on-year
+29.64% -28.51%
90% offered a hourly rate of more than £12.60 £12.50 £16.50
10% offered a hourly rate of more than £19.96 £38.75 £21.35
UK excluding London average hourly rate £15.50 £13.75 £15.75
% change year-on-year
+12.72% -12.69%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2376 1708 2125
As % of all contract IT jobs located in the East of England 77.32% 71.98% 69.63%
Number of daily rates quoted 1457 850 1103
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £250 £250 £250
10% offered a daily rate of more than £525 £515 £460
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 145 126 211
Average hourly rate £27.50 £36.00 £32.50
Average hourly rate % change year-on-year
-23.61% +10.76%
90% offered a hourly rate of more than £13.00 £12.53 £15.00
10% offered a hourly rate of more than £46.60 £50.00 £41.90
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

Service Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the East of England region.

Service Management Daily Rate Trend in the East of England

Service Management
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 19 September 2014.

Service Management Daily Rate Histogram in the East of England

Service Management
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the East of England region.

Service Management Hourly Rate Trend in the East of England

Service Management
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the East of England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +6 16 £394 +242.39% 2
Hertfordshire -20 15 £456 +7.35% 9
Cambridgeshire -1 14 £428 +6.87% 7
Bedfordshire - 6 £625 - 2
Norfolk -9 3 £325 +85.71%
Suffolk 0 1 £350 -
East Anglia - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 19 September 2014, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 73 (64.60%) ITIL
2 25 (22.12%) Finance
3 23 (20.35%) Service Delivery
4 22 (19.47%) Windows
5 21 (18.58%) SLA
6 17 (15.04%) ITSM
7 15 (13.27%) Citrix
7 15 (13.27%) ITIL Certification
7 15 (13.27%) PRINCE2
7 15 (13.27%) Incident Management
8 14 (12.39%) Windows 7
8 14 (12.39%) Configuration Management
9 12 (10.62%) Remedy
10 11 (9.73%) Project Management
10 11 (9.73%) Change Management
10 11 (9.73%) Linux
10 11 (9.73%) Oracle
10 11 (9.73%) Microsoft
10 11 (9.73%) Active Directory
10 11 (9.73%) Knowledge Management
10 11 (9.73%) Remedy ITSM
11 10 (8.85%) Release Management
11 10 (8.85%) Security Cleared
11 10 (8.85%) MS Office
11 10 (8.85%) SAP
11 10 (8.85%) BMC
12 9 (7.96%) Blackberry
12 9 (7.96%) HP
12 9 (7.96%) SC Cleared
12 9 (7.96%) Cost-Benefit Analysis

Service Management
Top Related IT Skills in the East of England by Category

For the 6 months to 19 September 2014, IT contractor jobs across the East of England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (4.42%) SharePoint
2 4 (3.54%) Exchange Server 2013
2 4 (3.54%) Exchange Server 2010
2 4 (3.54%) MS Exchange
2 4 (3.54%) Documentum
3 3 (2.65%) WebSphere
3 3 (2.65%) IBM Notes
4 2 (1.77%) IIS
4 2 (1.77%) BizTalk Server
4 2 (1.77%) SharePoint Server
5 1 (0.88%) Blackberry Enterprise Server
5 1 (0.88%) Confluence
Applications
1 10 (8.85%) MS Office
2 8 (7.08%) MS Excel
3 4 (3.54%) MS Project
4 2 (1.77%) MS Visio
5 1 (0.88%) MS PowerPoint
Business Applications
1 11 (9.73%) Remedy ITSM
2 9 (7.96%) assyst
3 2 (1.77%) SAP FI
3 2 (1.77%) SAP FI/CO
3 2 (1.77%) MFGPRO
3 2 (1.77%) SAP PM
3 2 (1.77%) SAP CO
4 1 (0.88%) Oracle EBS
4 1 (0.88%) Oracle ERP
Cloud Services
1 6 (5.31%) SaaS
2 1 (0.88%) Amazon AWS
Communications & Networking
1 4 (3.54%) Broadband
1 4 (3.54%) ADSL
2 3 (2.65%) Network Security
3 2 (1.77%) LDAP
4 1 (0.88%) OpenLDAP
4 1 (0.88%) Intranet
4 1 (0.88%) Extranet
4 1 (0.88%) ATM
4 1 (0.88%) SSL
4 1 (0.88%) LAN
4 1 (0.88%) WAN
4 1 (0.88%) DHCP
4 1 (0.88%) SNMP
4 1 (0.88%) TCP/IP
4 1 (0.88%) VPN
4 1 (0.88%) DNS
Database & Business Intelligence
1 6 (5.31%) Oracle Exadata
2 4 (3.54%) SQL Server
2 4 (3.54%) SAP BW
3 2 (1.77%) EDMS
4 1 (0.88%) SQL Server 2012
Development Applications
1 4 (3.54%) Oracle Forms
2 1 (0.88%) JIRA
2 1 (0.88%) Team Foundation Server
General
1 25 (22.12%) Finance
2 4 (3.54%) Telecoms
3 3 (2.65%) Retail
3 3 (2.65%) Publishing
3 3 (2.65%) Pharmaceutical
4 2 (1.77%) Legal
5 1 (0.88%) French Language
5 1 (0.88%) Multimedia
5 1 (0.88%) Billing
5 1 (0.88%) Banking
5 1 (0.88%) Law
Job Titles
1 21 (18.58%) Analyst
2 20 (17.70%) Project Manager
3 14 (12.39%) Service Manager
4 10 (8.85%) Service Analyst
5 9 (7.96%) Service Desk Analyst
6 8 (7.08%) Delivery Manager
7 7 (6.19%) Senior Manager
8 6 (5.31%) Services Delivery Manager
9 5 (4.42%) IT Support
9 5 (4.42%) Technical Manager
9 5 (4.42%) Support Manager
10 4 (3.54%) Support Engineer
10 4 (3.54%) Transition Manager
10 4 (3.54%) Problem Manager
10 4 (3.54%) Technical Services Manager
10 4 (3.54%) Configuration Analyst
11 3 (2.65%) SAP Manager
11 3 (2.65%) Infrastructure Manager
11 3 (2.65%) Technical Support Manager
11 3 (2.65%) Team Leader
Libraries, Frameworks & Software Standards
1 7 (6.19%) .NET
2 2 (1.77%) ASP.NET
2 2 (1.77%) Web Services
2 2 (1.77%) EDI
3 1 (0.88%) Silverlight
3 1 (0.88%) jQuery
3 1 (0.88%) .NET Framework
3 1 (0.88%) SAP CO-PA
3 1 (0.88%) X-Windows
3 1 (0.88%) XML
3 1 (0.88%) HTML
3 1 (0.88%) ADO.NET Entity Framework
Miscellaneous
1 9 (7.96%) Blackberry
2 6 (5.31%) CMDB
3 5 (4.42%) CCTV
3 5 (4.42%) Analytical Skills
4 3 (2.65%) Management Information System
5 2 (1.77%) EPoS
5 2 (1.77%) Statistics
5 2 (1.77%) Data Protection Act
5 2 (1.77%) Computer Science
6 1 (0.88%) Mathematics
6 1 (0.88%) Data Integration
6 1 (0.88%) NHS
6 1 (0.88%) Client/Server
6 1 (0.88%) N-Tier
Operating Systems
1 22 (19.47%) Windows
2 14 (12.39%) Windows 7
3 11 (9.73%) Linux
4 6 (5.31%) Windows Server 2008
5 5 (4.42%) UNIX
6 3 (2.65%) Windows XP
6 3 (2.65%) Solaris
7 2 (1.77%) Windows Vista
8 1 (0.88%) Windows Server 2003
8 1 (0.88%) Windows 2000
Processes & Methodologies
1 73 (64.60%) ITIL
2 23 (20.35%) Service Delivery
3 17 (15.04%) ITSM
4 15 (13.27%) PRINCE2
4 15 (13.27%) Incident Management
5 14 (12.39%) Configuration Management
6 11 (9.73%) Project Management
6 11 (9.73%) Change Management
6 11 (9.73%) Knowledge Management
7 10 (8.85%) Release Management
8 9 (7.96%) Cost-Benefit Analysis
9 8 (7.08%) Validation
10 7 (6.19%) Stakeholder Management
10 7 (6.19%) Problem Management
11 6 (5.31%) ITIL V3
12 5 (4.42%) Scrum
12 5 (4.42%) Business Analysis
12 5 (4.42%) Business Intelligence
13 4 (3.54%) People Management
13 4 (3.54%) E-Commerce
Programming Languages
1 7 (6.19%) SQL
2 3 (2.65%) T-SQL
2 3 (2.65%) C#
3 2 (1.77%) Java
3 2 (1.77%) JavaScript
3 2 (1.77%) VB
3 2 (1.77%) VB.NET
3 2 (1.77%) ABAP
3 2 (1.77%) VBA
4 1 (0.88%) PowerShell
4 1 (0.88%) Ruby
4 1 (0.88%) Perl
4 1 (0.88%) Python
Qualifications
1 15 (13.27%) ITIL Certification
2 10 (8.85%) Security Cleared
3 9 (7.96%) SC Cleared
4 8 (7.08%) Degree
5 5 (4.42%) PRINCE2 Certification
6 3 (2.65%) ITIL Foundation Certificate
7 2 (1.77%) PRINCE2 Practitioner
7 2 (1.77%) DV Cleared
8 1 (0.88%) MCITP
8 1 (0.88%) PMP
8 1 (0.88%) PMI Certification
8 1 (0.88%) Microsoft Certification
8 1 (0.88%) ISEB
8 1 (0.88%) MCSE
8 1 (0.88%) MCSA
8 1 (0.88%) MCP
Quality Assurance & Compliance
1 21 (18.58%) SLA
2 3 (2.65%) ISO/IEC 27001
3 2 (1.77%) Sarbanes-Oxley
4 1 (0.88%) BS25999
System Software
1 11 (9.73%) Active Directory
2 7 (6.19%) VMware Infrastructure
3 4 (3.54%) XenApp
4 1 (0.88%) Novell eDirectory
Systems Management
1 2 (1.77%) SCCM
1 2 (1.77%) SCOM
2 1 (0.88%) WSUS
2 1 (0.88%) McAfee ePO
Vendors
1 15 (13.27%) Citrix
2 12 (10.62%) Remedy
3 11 (9.73%) Oracle
3 11 (9.73%) Microsoft
4 10 (8.85%) SAP
4 10 (8.85%) BMC
5 9 (7.96%) HP
6 7 (6.19%) Cisco
6 7 (6.19%) VMware
7 5 (4.42%) ServiceNow
8 4 (3.54%) NetApp
9 3 (2.65%) Lotus
10 2 (1.77%) EMC
10 2 (1.77%) CheckPoint
10 2 (1.77%) QAD
11 1 (0.88%) Tripwire
11 1 (0.88%) Cadence
11 1 (0.88%) McAfee
11 1 (0.88%) Apple
11 1 (0.88%) Splunk
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