The table below looks at the statistics for Service Management skills in IT contracts advertised for the East of England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 3 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
3 May 2016
Same period 2015 Same period 2014
Service Management
Rank 80 77 98
Rank change year-on-year
-3 +21
Contract jobs citing Service Management 50 57 40
As % of all contract IT jobs located in the East of England 1.99% 2.07% 1.29%
As % of the Processes & Methodologies category 2.56% 2.70% 1.68%
Number of daily rates quoted 25 28 25
Median daily rate £375 £425 £350
Median daily rate % change year-on-year
-11.76% +21.42%
90% offered a daily rate of more than £245 £300 £161
10% offered a daily rate of more than £505 £538 £550
UK excluding London median daily rate £400 £361 £350
% change year-on-year
+10.95% +3.00%
Number of hourly rates quoted 1 3 3
Median hourly rate £5.00 £42.50 £19.50
Median hourly rate % change year-on-year
-88.23% +117.94%
UK excluding London median hourly rate £14.50 £13.35 £19.50
% change year-on-year
+8.61% -31.53%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
1956 2112 2374
As % of all contract IT jobs located in the East of England 77.80% 76.77% 76.51%
Number of daily rates quoted 1147 1188 1342
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £300 £250 £270
10% offered a daily rate of more than £550 £550 £513
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 121 152 144
Median hourly rate £27.50 £33.50 £35.00
Median hourly rate % change year-on-year
-17.91% -4.28%
90% offered a hourly rate of more than £15.00 £12.00 £11.50
10% offered a hourly rate of more than £50.00 £42.50 £42.50
UK excluding London median hourly rate £36.00 £31.00 £31.50
% change year-on-year
+16.12% -1.58%

Service Management
Jobs Demand Trend in the East of England

The demand trend of contract jobs across the East of England region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East of England

Service Management
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the East of England region.

Service Management Daily Rate Trend in the East of England

Service Management
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the East of England region over the 3 months to 3 May 2016.

Service Management Daily Rate Histogram in the East of England

Service Management
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the East of England region.

Service Management Hourly Rate Trend in the East of England

Service Management
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the East of England region over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +11 23 £425 -10.52% 7
Norfolk +3 11 £375 -5.30%
Cambridgeshire +4 10 £448 +3.46% 3
Suffolk - 2 £550 -
East Anglia - 2 £375 -
Essex +5 1 £200 -58.97% 2
Bedfordshire -7 1 £140 -60.00% 3
Service Management
England

Service Management
Top 30 Related IT Skills in the East of England

For the 6 months to 3 May 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for Service Management.

1 75 (70.09%) ITIL
2 34 (31.78%) ITSM
3 33 (30.84%) Service Delivery
4 24 (22.43%) Microsoft
5 23 (21.50%) Windows
6 22 (20.56%) ITIL V3
7 21 (19.63%) Management Information System
8 20 (18.69%) ITIL Certification
8 20 (18.69%) Analytical Skills
9 16 (14.95%) Finance
9 16 (14.95%) SLA
9 16 (14.95%) Problem Management
10 15 (14.02%) Continuous Improvement
11 13 (12.15%) Security Cleared
12 12 (11.21%) Remedy
12 12 (11.21%) Windows 7
12 12 (11.21%) ServiceNow
13 11 (10.28%) MS Office
14 10 (9.35%) Stakeholder Management
14 10 (9.35%) VMware
14 10 (9.35%) Cisco
14 10 (9.35%) HP
15 9 (8.41%) Active Directory
15 9 (8.41%) BMC
15 9 (8.41%) Project Management
15 9 (8.41%) MS Excel
15 9 (8.41%) CRM
15 9 (8.41%) Change Management
15 9 (8.41%) Remedy ITSM
15 9 (8.41%) Data Centre

Service Management
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.80%) Blackberry Enterprise Server
1 3 (2.80%) Skype for Business
2 2 (1.87%) SharePoint
3 1 (0.93%) BizTalk Server
3 1 (0.93%) CMS
3 1 (0.93%) IBM Domino
3 1 (0.93%) IBM Notes
3 1 (0.93%) IIS
Applications
1 11 (10.28%) MS Office
2 9 (8.41%) MS Excel
3 6 (5.61%) MS Visio
4 2 (1.87%) AutoCAD
4 2 (1.87%) MS PowerPoint
Business Applications
1 9 (8.41%) Remedy ITSM
2 3 (2.80%) SAP CRM
2 3 (2.80%) SAP SM
3 2 (1.87%) BASE24
3 2 (1.87%) Dynamics CRM
3 2 (1.87%) Maximo
Cloud Services
1 5 (4.67%) Amazon AWS
2 3 (2.80%) IaaS
2 3 (2.80%) SaaS
3 2 (1.87%) Cloud Computing
3 2 (1.87%) Microsoft Azure
4 1 (0.93%) Azure Active Directory
4 1 (0.93%) Office 365
Communications & Networking
1 8 (7.48%) DNS
1 8 (7.48%) Wi-Fi
2 7 (6.54%) 3G
2 7 (6.54%) 4G
2 7 (6.54%) LTE
3 6 (5.61%) LAN
3 6 (5.61%) WAN
3 6 (5.61%) WLAN
4 4 (3.74%) Firewall
5 3 (2.80%) VoIP
5 3 (2.80%) Wireless
6 2 (1.87%) DHCP
7 1 (0.93%) Cisco Wireless
7 1 (0.93%) NAS
7 1 (0.93%) Network Security
7 1 (0.93%) Skype
7 1 (0.93%) TCP/IP
7 1 (0.93%) VPN
Database & Business Intelligence
1 4 (3.74%) Relational Database
2 3 (2.80%) SAP HANA
3 2 (1.87%) BusinessObjects
3 2 (1.87%) Crystal Reports
4 1 (0.93%) Oracle Exadata
Development Applications
1 1 (0.93%) AdminStudio
General
1 16 (14.95%) Finance
2 8 (7.48%) Telecoms
3 7 (6.54%) Local Government
4 4 (3.74%) Banking
5 3 (2.80%) Retail
6 2 (1.87%) Advertising
6 2 (1.87%) Financial Institution
7 1 (0.93%) French Language
7 1 (0.93%) Legal
7 1 (0.93%) Pharmaceutical
7 1 (0.93%) Publishing
Job Titles
1 24 (22.43%) Analyst
2 18 (16.82%) Service Manager
3 13 (12.15%) Service Analyst
3 13 (12.15%) Service Desk Team Leader
3 13 (12.15%) Team Leader
4 11 (10.28%) Architect
5 9 (8.41%) IT Analyst
5 9 (8.41%) ITIL Manager
5 9 (8.41%) Service Management Manager
6 8 (7.48%) Transition Manager
7 7 (6.54%) Service Management Analyst
7 7 (6.54%) Service Transition Manager
7 7 (6.54%) Solutions Architect
8 5 (4.67%) ITIL Service Manager
9 4 (3.74%) Business Analyst
9 4 (3.74%) Infrastructure Architect
9 4 (3.74%) IT Support
9 4 (3.74%) Remedy Analyst
9 4 (3.74%) Report Analyst
9 4 (3.74%) Support Analyst
Libraries, Frameworks & Software Standards
1 4 (3.74%) Web Services
1 4 (3.74%) XML
2 1 (0.93%) Middleware
Miscellaneous
1 21 (19.63%) Management Information System
2 20 (18.69%) Analytical Skills
3 9 (8.41%) Data Centre
4 4 (3.74%) Blackberry
5 3 (2.80%) CCTV
5 3 (2.80%) CMDB
5 3 (2.80%) Data Integration
5 3 (2.80%) iPhone
6 2 (1.87%) Data Extraction
6 2 (1.87%) Data Structures
6 2 (1.87%) Enterprise Cloud
6 2 (1.87%) Hedge funds
6 2 (1.87%) Mathematics
7 1 (0.93%) BYOD
7 1 (0.93%) Data Protection Act
7 1 (0.93%) Driving Licence
7 1 (0.93%) iPad
7 1 (0.93%) Public Cloud
7 1 (0.93%) Reinsurance
Operating Systems
1 23 (21.50%) Windows
2 12 (11.21%) Windows 7
3 7 (6.54%) Linux
4 5 (4.67%) Windows Server
5 4 (3.74%) Windows Server 2008
6 3 (2.80%) Windows 8
6 3 (2.80%) Windows Server 2003
7 2 (1.87%) Unix
7 2 (1.87%) Windows 10
7 2 (1.87%) Windows XP
8 1 (0.93%) Android
8 1 (0.93%) Apple iOS
8 1 (0.93%) Windows Phone
8 1 (0.93%) Windows Server 2012
8 1 (0.93%) Windows Vista
Processes & Methodologies
1 75 (70.09%) ITIL
2 34 (31.78%) ITSM
3 33 (30.84%) Service Delivery
4 22 (20.56%) ITIL V3
5 16 (14.95%) Problem Management
6 15 (14.02%) Continuous Improvement
7 10 (9.35%) Stakeholder Management
8 9 (8.41%) Change Management
8 9 (8.41%) CRM
8 9 (8.41%) Project Management
9 7 (6.54%) Information Management
9 7 (6.54%) Knowledge Management
10 6 (5.61%) Workflow
11 5 (4.67%) Agile Software Development
11 5 (4.67%) Asset Management
11 5 (4.67%) Disaster Recovery
11 5 (4.67%) Incident Management
11 5 (4.67%) PRINCE2
11 5 (4.67%) Release Management
11 5 (4.67%) Service Design
Programming Languages
1 2 (1.87%) SQL
Qualifications
1 20 (18.69%) ITIL Certification
2 13 (12.15%) Security Cleared
3 6 (5.61%) Microsoft Certification
4 4 (3.74%) Degree
4 4 (3.74%) SC Cleared
5 3 (2.80%) BPSS Clearance
5 3 (2.80%) MCSE
6 2 (1.87%) BC Cleared
6 2 (1.87%) ISEB
6 2 (1.87%) MCP
7 1 (0.93%) CCNP
7 1 (0.93%) Cisco Certification
Quality Assurance & Compliance
1 16 (14.95%) SLA
2 3 (2.80%) Disclosure Scotland
3 2 (1.87%) ISO/IEC 27001
4 1 (0.93%) COBIT
4 1 (0.93%) ISO 9001
4 1 (0.93%) PCI DSS
4 1 (0.93%) QA
4 1 (0.93%) TickIT
System Software
1 9 (8.41%) Active Directory
2 7 (6.54%) VMware Infrastructure
3 2 (1.87%) Hyper-V
3 2 (1.87%) vSphere
Systems Management
1 4 (3.74%) SCCM
2 2 (1.87%) Control-M
3 1 (0.93%) Bacula
3 1 (0.93%) DatAdvantage
3 1 (0.93%) Puppet
Vendors
1 24 (22.43%) Microsoft
2 12 (11.21%) Remedy
2 12 (11.21%) ServiceNow
3 10 (9.35%) Cisco
3 10 (9.35%) HP
3 10 (9.35%) VMware
4 9 (8.41%) BMC
5 7 (6.54%) SAP
6 6 (5.61%) Apple
6 6 (5.61%) Aruba
6 6 (5.61%) Meraki
7 5 (4.67%) Tableau
8 4 (3.74%) Citrix
9 3 (2.80%) Oracle
9 3 (2.80%) WorldPay
10 2 (1.87%) F5
10 2 (1.87%) FrontRange
10 2 (1.87%) NetApp
11 1 (0.93%) Altiris
11 1 (0.93%) Lotus