The table below looks at the statistics for CRM skills in IT contracts advertised for the Glasgow region. Included is a guide to the average contractor rates offered in IT contracts that have cited CRM over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Customer Relationship Management (CRM)
Rank 48 56 31
Rank change year-on-year
+8 -25
Contract jobs citing CRM 24 4 32
As % of all contract IT jobs located in Glasgow 2.81% 0.61% 3.86%
As % of the Processes & Methodologies category 3.55% 0.87% 5.32%
Number of daily rates quoted 6 1 20
Average daily rate
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of your Daily Rate
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£400 £250 £344
Average daily rate % change year-on-year
+60.00% -27.27%
90% offered a daily rate of more than £318 £250 £225
10% offered a daily rate of more than £450 £250 £409
UK excluding London average daily rate £400 £375 £400
% change year-on-year
+6.66% -6.25%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £19.96 £38.15 £16.50
% change year-on-year
-47.69% +131.21%
CRM
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Contract IT job ads with a match in the
Processes & Methodologies category
677 459 602
As % of all contract IT jobs located in Glasgow 79.37% 70.18% 72.71%
Number of daily rates quoted 324 252 308
Average daily rate £375 £350 £325
Average daily rate % change year-on-year
+7.14% +7.69%
90% offered a daily rate of more than £250 £225 £230
10% offered a daily rate of more than £625 £500 £425
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 13 9 10
Average hourly rate £35.00 £12.50 £9.50
Average hourly rate % change year-on-year
+180.00% +31.57%
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

CRM
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of IT contractor jobs citing CRM across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in Glasgow

CRM
Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the Glasgow region.

CRM Daily Rate Trend in Glasgow

CRM
Daily Rate Histogram in Glasgow

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the Glasgow region over the 3 months to 19 September 2014.

CRM Daily Rate Histogram in Glasgow

CRM
Hourly Rate Trend in Glasgow

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the Glasgow region.

CRM Hourly Rate Trend in Glasgow

CRM
Top 30 Related IT Skills in Glasgow

For the 6 months to 19 September 2014, IT contractor jobs across the Glasgow region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 21 (38.89%) JavaScript
2 20 (37.04%) HTML
3 18 (33.33%) C#
4 16 (29.63%) Microsoft
4 16 (29.63%) Genesys
5 15 (27.78%) .NET
6 14 (25.93%) SQL
6 14 (25.93%) VB
7 13 (24.07%) Oracle
7 13 (24.07%) ISTQB
7 13 (24.07%) Security Cleared
8 12 (22.22%) SC Cleared
8 12 (22.22%) HP
8 12 (22.22%) ASP.NET
8 12 (22.22%) ISTQB Advanced Certification
9 11 (20.37%) CSS
10 9 (16.67%) JSP
10 9 (16.67%) SharePoint
10 9 (16.67%) QuickTest Pro
10 9 (16.67%) DV Cleared
10 9 (16.67%) Dynamics CRM
10 9 (16.67%) Test Automation
10 9 (16.67%) Stakeholder Management
10 9 (16.67%) Finance
10 9 (16.67%) IVR
10 9 (16.67%) Functional Testing
11 8 (14.81%) Project Management
12 6 (11.11%) Change Management
12 6 (11.11%) XML
12 6 (11.11%) Business Transformation

CRM
Top Related IT Skills in Glasgow by Category

For the 6 months to 19 September 2014, IT contractor jobs across the Glasgow region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 9 (16.67%) SharePoint
2 2 (3.70%) SharePoint 2013
2 2 (3.70%) IIS
2 2 (3.70%) MS Exchange
Applications
1 2 (3.70%) MS Excel
2 1 (1.85%) MS PowerPoint
2 1 (1.85%) MS Visio
2 1 (1.85%) MS Project
Business Applications
1 9 (16.67%) Dynamics CRM
2 4 (7.41%) Oracle Applications
3 2 (3.70%) SAP CRM
Communications & Networking
1 4 (7.41%) SAN
2 2 (3.70%) H.323
2 2 (3.70%) Wi-Fi
2 2 (3.70%) Wireless
2 2 (3.70%) VoIP
2 2 (3.70%) DHCP
2 2 (3.70%) VPN
2 2 (3.70%) DNS
Database & Business Intelligence
1 4 (7.41%) SQL Server
1 4 (7.41%) SQL Server Reporting Services
2 3 (5.56%) MySQL
3 2 (3.70%) Oracle Reports
3 2 (3.70%) QlikView
4 1 (1.85%) Data Warehouse
Development Applications
1 9 (16.67%) QuickTest Pro
General
1 9 (16.67%) Finance
2 3 (5.56%) Marketing
3 2 (3.70%) Telecoms
3 2 (3.70%) Banking
3 2 (3.70%) Retail
4 1 (1.85%) Advertising
4 1 (1.85%) Financial Institution
Job Titles
1 13 (24.07%) Developer
2 9 (16.67%) Consultant
3 6 (11.11%) Genesys Consultant
3 6 (11.11%) CRM Developer
4 5 (9.26%) Salesforce.com Developer
4 5 (9.26%) Change Manager
4 5 (9.26%) Business Manager
4 5 (9.26%) Project Manager
5 4 (7.41%) Analyst
5 4 (7.41%) Tester
5 4 (7.41%) Business Change Manager
5 4 (7.41%) Dynamics CRM Developer
6 3 (5.56%) Test Leader
6 3 (5.56%) PHP Developer
6 3 (5.56%) Performance Tester
6 3 (5.56%) Business Change Project Manager
6 3 (5.56%) Business Project Manager
6 3 (5.56%) Test Manager
6 3 (5.56%) PHP MySQL Developer
6 3 (5.56%) Change Project Manager
Libraries, Frameworks & Software Standards
1 20 (37.04%) HTML
2 15 (27.78%) .NET
3 12 (22.22%) ASP.NET
4 11 (20.37%) CSS
5 9 (16.67%) JSP
6 6 (11.11%) XML
7 5 (9.26%) jQuery
7 5 (9.26%) Web Services
8 4 (7.41%) RESTful
8 4 (7.41%) Visualforce
9 1 (1.85%) ASP.NET MVC
Miscellaneous
1 9 (16.67%) IVR
2 2 (3.70%) Management Information System
2 2 (3.70%) Video Conferencing
3 1 (1.85%) Mathematics
3 1 (1.85%) Computer Science
3 1 (1.85%) PMI
Operating Systems
1 2 (3.70%) Windows
1 2 (3.70%) Windows 7
Processes & Methodologies
1 9 (16.67%) Test Automation
1 9 (16.67%) Stakeholder Management
1 9 (16.67%) Functional Testing
2 8 (14.81%) Project Management
3 6 (11.11%) Change Management
3 6 (11.11%) Business Transformation
4 5 (9.26%) Migration
5 4 (7.41%) UML
6 2 (3.70%) Performance Tuning
6 2 (3.70%) Disaster Recovery
6 2 (3.70%) Agile Software Development
6 2 (3.70%) Supplier Management
6 2 (3.70%) Knowledge Management
6 2 (3.70%) Project Planning
6 2 (3.70%) Test Scripting
6 2 (3.70%) Capacity Planning
7 1 (1.85%) System Testing
7 1 (1.85%) Test Management
7 1 (1.85%) Technical Architecture
7 1 (1.85%) Business Analysis
Programming Languages
1 21 (38.89%) JavaScript
2 18 (33.33%) C#
3 14 (25.93%) SQL
3 14 (25.93%) VB
4 4 (7.41%) Java
4 4 (7.41%) Apex Code
5 3 (5.56%) PHP
6 2 (3.70%) SOQL
7 1 (1.85%) VB.NET
Qualifications
1 13 (24.07%) ISTQB
1 13 (24.07%) Security Cleared
2 12 (22.22%) SC Cleared
2 12 (22.22%) ISTQB Advanced Certification
3 9 (16.67%) DV Cleared
4 3 (5.56%) Degree
4 3 (5.56%) ISTQB Foundation Certification
5 1 (1.85%) HND
5 1 (1.85%) CCNA
5 1 (1.85%) Cisco Certification
5 1 (1.85%) Microsoft Certification
5 1 (1.85%) PMI Certification
System Software
1 2 (3.70%) Active Directory
1 2 (3.70%) vSphere
1 2 (3.70%) VMware Infrastructure
Systems Management
1 5 (9.26%) HP Quality Center
Vendors
1 16 (29.63%) Microsoft
1 16 (29.63%) Genesys
2 13 (24.07%) Oracle
3 12 (22.22%) HP
4 5 (9.26%) Salesforce.com
5 2 (3.70%) Business Objects
5 2 (3.70%) SAP
5 2 (3.70%) VMware
6 1 (1.85%) Teradata
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