The table below looks at the statistics for CRM skills in IT contracts advertised for the Glasgow region. Included is a guide to the average contractor rates offered in IT contracts that have cited CRM over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Customer Relationship Management (CRM)
Rank 48 55 47
Rank change year-on-year
+7 -8
Contract jobs citing CRM 10 12 15
As % of all contract IT jobs located in Glasgow 1.62% 1.55% 2.47%
As % of the Processes & Methodologies category 2.09% 1.91% 3.13%
Number of daily rates quoted 5 10 4
Average daily rate £250 £358 £345
Average daily rate % change year-on-year
-30.06% +3.62%
90% offered a daily rate of more than £123 £345 £314
10% offered a daily rate of more than £379 £475 £349
UK excluding London average daily rate £413 £400 £375
% change year-on-year
+3.12% +6.66%
Number of hourly rates quoted 0 1 0
Average hourly rate - £22.50 -
UK excluding London average hourly rate £18.00 £20.00 £15.00
% change year-on-year
-10.00% +33.33%
CRM
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Contract IT job ads with a match in the
Processes & Methodologies category
479 628 479
As % of all contract IT jobs located in Glasgow 77.63% 81.24% 78.78%
Number of daily rates quoted 244 382 235
Average daily rate £330 £376 £350
Average daily rate % change year-on-year
-12.11% +7.28%
90% offered a daily rate of more than £200 £280 £230
10% offered a daily rate of more than £475 £475 £450
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 6 11 8
Average hourly rate £33.36 £15.77 £15.00
Average hourly rate % change year-on-year
+111.50% +5.13%
90% offered a hourly rate of more than £16.50 £12.10 £10.93
10% offered a hourly rate of more than £49.41 £27.50 £32.50
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

CRM
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of IT contractor jobs citing CRM across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in Glasgow

CRM
Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the Glasgow region.

CRM Daily Rate Trend in Glasgow

CRM
Daily Rate Histogram in Glasgow

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the Glasgow region over the 3 months to 12 February 2016.

CRM Daily Rate Histogram in Glasgow

CRM
Hourly Rate Trend in Glasgow

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the Glasgow region.

CRM Hourly Rate Trend in Glasgow

CRM
Top 30 Related IT Skills in Glasgow

For the 6 months to 12 February 2016, IT contractor jobs across the Glasgow region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 10 (32.26%) Dynamics CRM
2 6 (19.35%) Finance
2 6 (19.35%) SQL
2 6 (19.35%) Microsoft
2 6 (19.35%) Agile Software Development
3 5 (16.13%) Web Analytics
3 5 (16.13%) Analytics
3 5 (16.13%) Analytical Skills
3 5 (16.13%) MS Excel
3 5 (16.13%) Stakeholder Management
4 4 (12.90%) Business Intelligence
4 4 (12.90%) Oracle
4 4 (12.90%) Content Management
5 3 (9.68%) Banking
5 3 (9.68%) Retail
5 3 (9.68%) Business Analysis
5 3 (9.68%) JavaScript
5 3 (9.68%) Siebel
5 3 (9.68%) ETL
5 3 (9.68%) Service Delivery
6 2 (6.45%) Change Management
6 2 (6.45%) ITSM
6 2 (6.45%) Service Management
6 2 (6.45%) Law
6 2 (6.45%) SLA
6 2 (6.45%) .NET
6 2 (6.45%) ADSL
6 2 (6.45%) Broadband
6 2 (6.45%) VPN
6 2 (6.45%) Windows XP

CRM
Top Related IT Skills in Glasgow by Category

For the 6 months to 12 February 2016, IT contractor jobs across the Glasgow region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.23%) SharePoint
Applications
1 5 (16.13%) MS Excel
2 2 (6.45%) MS Office
2 2 (6.45%) MS PowerPoint
Business Applications
1 10 (32.26%) Dynamics CRM
2 2 (6.45%) Summit
3 1 (3.23%) SAP CRM
3 1 (3.23%) SAP IS-U
Communications & Networking
1 2 (6.45%) 3G
1 2 (6.45%) ADSL
1 2 (6.45%) Broadband
1 2 (6.45%) VPN
2 1 (3.23%) MVNO
Database & Business Intelligence
1 2 (6.45%) Oracle Reports
1 2 (6.45%) SQL Server
2 1 (3.23%) Big Data
2 1 (3.23%) Business Intelligence Development Studio
2 1 (3.23%) Data Warehouse
2 1 (3.23%) Hadoop
2 1 (3.23%) MS Access
2 1 (3.23%) SAP BW
2 1 (3.23%) SQL Server 2008
2 1 (3.23%) SQL Server Integration Services
2 1 (3.23%) SQL Server Reporting Services
Development Applications
1 2 (6.45%) SQL Server Management Studio (SSMS)
General
1 6 (19.35%) Finance
2 3 (9.68%) Banking
2 3 (9.68%) Retail
3 2 (6.45%) Law
4 1 (3.23%) Advertising
4 1 (3.23%) Back Office
4 1 (3.23%) Investment Banking
4 1 (3.23%) Marketing
4 1 (3.23%) Telecoms
Job Titles
1 13 (41.94%) Analyst
2 7 (22.58%) Developer
3 5 (16.13%) Digital Analyst
3 5 (16.13%) Digital Performance Analyst
3 5 (16.13%) Performance Analyst
4 4 (12.90%) Web Analyst
5 3 (9.68%) Business Analyst
5 3 (9.68%) Consultant
5 3 (9.68%) Data Analyst
5 3 (9.68%) Siebel Developer
6 2 (6.45%) 2nd Line Support
6 2 (6.45%) Applications Support
6 2 (6.45%) Applications Support Analyst
6 2 (6.45%) Desktop Engineer
6 2 (6.45%) Desktop Support
6 2 (6.45%) Desktop Support Engineer
6 2 (6.45%) IT Support Engineer
6 2 (6.45%) Project Manager
6 2 (6.45%) Support Analyst
6 2 (6.45%) Support Engineer
Libraries, Frameworks & Software Standards
1 2 (6.45%) .NET
1 2 (6.45%) ASP.NET
1 2 (6.45%) HTML
2 1 (3.23%) Web Services
Miscellaneous
1 5 (16.13%) Analytical Skills
Operating Systems
1 2 (6.45%) Windows
1 2 (6.45%) Windows 7
1 2 (6.45%) Windows Server 2003
1 2 (6.45%) Windows XP
Processes & Methodologies
1 6 (19.35%) Agile Software Development
2 5 (16.13%) Analytics
2 5 (16.13%) Stakeholder Management
2 5 (16.13%) Web Analytics
3 4 (12.90%) Business Intelligence
3 4 (12.90%) Content Management
4 3 (9.68%) Business Analysis
4 3 (9.68%) ETL
4 3 (9.68%) Service Delivery
5 2 (6.45%) BPR
5 2 (6.45%) Change Management
5 2 (6.45%) Data Analysis
5 2 (6.45%) ITIL
5 2 (6.45%) ITSM
5 2 (6.45%) Project Management
5 2 (6.45%) Service Management
6 1 (3.23%) Agile Project Management
6 1 (3.23%) Data Transformation
6 1 (3.23%) Metadata Management
6 1 (3.23%) Trend Analysis
Programming Languages
1 6 (19.35%) SQL
2 3 (9.68%) JavaScript
3 2 (6.45%) C#
3 2 (6.45%) T-SQL
4 1 (3.23%) PL/SQL
4 1 (3.23%) Python
4 1 (3.23%) R
4 1 (3.23%) VBA
Quality Assurance & Compliance
1 2 (6.45%) Data Quality
1 2 (6.45%) SLA
2 1 (3.23%) QA
System Software
1 2 (6.45%) Active Directory
Vendors
1 6 (19.35%) Microsoft
2 4 (12.90%) Oracle
3 3 (9.68%) Siebel
4 2 (6.45%) iManage
4 2 (6.45%) SAP
5 1 (3.23%) Trillium