The table below looks at the statistics for CRM skills in IT contracts advertised for the Scotland region. Included is a guide to the average contractor rates offered in IT contracts that have cited CRM over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Customer Relationship Management (CRM)
Rank 82 78 48
Rank change year-on-year
-4 -30
Contract jobs citing CRM 45 37 72
As % of all contract IT jobs located in Scotland 1.62% 1.50% 2.73%
As % of the Processes & Methodologies category 2.14% 2.14% 4.05%
Number of daily rates quoted 21 19 56
Average daily rate
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of your Daily Rate
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£375 £400 £380
Average daily rate % change year-on-year
-6.25% +5.26%
90% offered a daily rate of more than £235 £310 £275
10% offered a daily rate of more than £475 £630 £453
UK excluding London average daily rate £400 £375 £400
% change year-on-year
+6.66% -6.25%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £19.96 £38.15 £16.50
% change year-on-year
-47.69% +131.21%
CRM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Contract IT job ads with a match in the
Processes & Methodologies category
2099 1729 1779
As % of all contract IT jobs located in Scotland 75.50% 69.97% 67.54%
Number of daily rates quoted 1129 855 880
Average daily rate £379 £375 £345
Average daily rate % change year-on-year
+1.06% +8.69%
90% offered a daily rate of more than £250 £260 £225
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 38 50 77
Average hourly rate £30.00 £29.00 £20.06
Average hourly rate % change year-on-year
+3.44% +44.56%
90% offered a hourly rate of more than £12.00 £9.25 £9.50
10% offered a hourly rate of more than £135.00 £36.00 £42.00
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

CRM
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of IT contractor jobs citing CRM across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in Scotland

CRM
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the Scotland region.

CRM Daily Rate Trend in Scotland

CRM
Daily Rate Histogram in Scotland

This chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the Scotland region over the 3 months to 19 September 2014.

CRM Daily Rate Histogram in Scotland

CRM
Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the Scotland region.

CRM Hourly Rate Trend in Scotland

CRM
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CRM within the Scotland region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +8 24 £400 +60.00% 15
Edinburgh -14 11 £340 -16.30% 5
West Lothian +3 3 £325 -12.16%
Stirling - 1 £325 - 1
Fife - - - -
CRM
UK

CRM
Top 30 Related IT Skills in Scotland

For the 6 months to 19 September 2014, IT contractor jobs across the Scotland region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 33 (29.46%) Microsoft
2 28 (25.00%) JavaScript
2 28 (25.00%) Dynamics CRM
3 25 (22.32%) C#
3 25 (22.32%) HTML
4 22 (19.64%) .NET
5 21 (18.75%) Finance
6 19 (16.96%) Genesys
7 16 (14.29%) Oracle
7 16 (14.29%) SQL
8 15 (13.39%) VB
8 15 (13.39%) ASP.NET
8 15 (13.39%) CSS
8 15 (13.39%) JSP
8 15 (13.39%) SharePoint
9 14 (12.50%) ISTQB
9 14 (12.50%) Security Cleared
10 13 (11.61%) SC Cleared
10 13 (11.61%) Agile Software Development
10 13 (11.61%) MS Excel
10 13 (11.61%) HP
10 13 (11.61%) UML
10 13 (11.61%) Java
10 13 (11.61%) ISTQB Advanced Certification
11 12 (10.71%) Project Management
12 11 (9.82%) Stakeholder Management
13 10 (8.93%) QuickTest Pro
13 10 (8.93%) XML
13 10 (8.93%) Dynamics AX
13 10 (8.93%) Functional Testing

CRM
Top Related IT Skills in Scotland by Category

For the 6 months to 19 September 2014, IT contractor jobs across the Scotland region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 15 (13.39%) SharePoint
2 5 (4.46%) CMS
3 4 (3.57%) WebSphere Portal
3 4 (3.57%) WebSphere
4 3 (2.68%) MS Exchange
5 2 (1.79%) IIS
5 2 (1.79%) Apache
5 2 (1.79%) SharePoint 2013
6 1 (0.89%) Exchange Server 2010
6 1 (0.89%) BizTalk Server
6 1 (0.89%) Tomcat
Applications
1 13 (11.61%) MS Excel
2 6 (5.36%) MS Visio
3 5 (4.46%) MS Office
4 2 (1.79%) MS Project
5 1 (0.89%) MS PowerPoint
Business Applications
1 28 (25.00%) Dynamics CRM
2 10 (8.93%) Dynamics AX
3 4 (3.57%) Oracle Applications
4 3 (2.68%) SAP CRM
5 1 (0.89%) Sage 300 ERP
5 1 (0.89%) SAP IS-U
5 1 (0.89%) Agresso
5 1 (0.89%) SAP SD
Communications & Networking
1 4 (3.57%) SAN
2 3 (2.68%) DHCP
2 3 (2.68%) DNS
3 2 (1.79%) VPN
3 2 (1.79%) VoIP
3 2 (1.79%) Wi-Fi
3 2 (1.79%) Wireless
3 2 (1.79%) H.323
4 1 (0.89%) Intranet
4 1 (0.89%) Firewall
Database & Business Intelligence
1 9 (8.04%) SQL Server
2 6 (5.36%) SQL Server Reporting Services
3 5 (4.46%) MySQL
4 3 (2.68%) Oracle Reports
5 2 (1.79%) QlikView
6 1 (0.89%) SQL Server Integration Services
6 1 (0.89%) MongoDB
6 1 (0.89%) NoSQL
6 1 (0.89%) SQL Server 2008
6 1 (0.89%) SQL Server Analysis Services
6 1 (0.89%) PostgreSQL
6 1 (0.89%) Data Warehouse
6 1 (0.89%) Star Schema
6 1 (0.89%) OLAP
Development Applications
1 10 (8.93%) QuickTest Pro
2 4 (3.57%) JUnit
3 3 (2.68%) Rational Application Developer
4 1 (0.89%) Subversion
4 1 (0.89%) NUnit
4 1 (0.89%) Selenium
4 1 (0.89%) HttpUnit
4 1 (0.89%) Cucumber
4 1 (0.89%) Mockito
4 1 (0.89%) JMeter
4 1 (0.89%) Eclipse
General
1 21 (18.75%) Finance
2 5 (4.46%) Advertising
3 3 (2.68%) Marketing
4 2 (1.79%) Telecoms
4 2 (1.79%) Banking
4 2 (1.79%) Retail
4 2 (1.79%) Billing
5 1 (0.89%) Back Office
5 1 (0.89%) Financial Institution
Job Titles
1 27 (24.11%) Developer
2 16 (14.29%) Analyst
3 13 (11.61%) CRM Developer
3 13 (11.61%) Consultant
4 11 (9.82%) Project Manager
5 9 (8.04%) Business Manager
5 9 (8.04%) Change Manager
6 8 (7.14%) Business Change Manager
7 7 (6.25%) Dynamics CRM Developer
8 6 (5.36%) Business Analyst
8 6 (5.36%) Genesys Consultant
9 5 (4.46%) Salesforce.com Developer
10 4 (3.57%) Tester
10 4 (3.57%) Portal Developer
10 4 (3.57%) Designer
10 4 (3.57%) WebSphere Developer
10 4 (3.57%) WebSphere Portal Developer
11 3 (2.68%) CRM Consultant
11 3 (2.68%) Business Project Manager
11 3 (2.68%) SAP Consultant
Libraries, Frameworks & Software Standards
1 25 (22.32%) HTML
2 22 (19.64%) .NET
3 15 (13.39%) ASP.NET
3 15 (13.39%) CSS
3 15 (13.39%) JSP
4 10 (8.93%) XML
5 9 (8.04%) jQuery
6 7 (6.25%) Web Services
7 6 (5.36%) J2EE
8 5 (4.46%) Ajax
8 5 (4.46%) RESTful
8 5 (4.46%) SOAP
9 4 (3.57%) Visualforce
9 4 (3.57%) Spring
10 3 (2.68%) Middleware
11 2 (1.79%) WSDL
11 2 (1.79%) Hibernate
12 1 (0.89%) JSF
12 1 (0.89%) LINQ
12 1 (0.89%) MDX
Miscellaneous
1 9 (8.04%) IVR
2 3 (2.68%) Video Conferencing
2 3 (2.68%) E-Learning
3 2 (1.79%) Management Information System
3 2 (1.79%) iPad
3 2 (1.79%) Mathematics
3 2 (1.79%) Computer Science
3 2 (1.79%) Analytical Skills
4 1 (0.89%) Machine to Machine
4 1 (0.89%) Open Source
4 1 (0.89%) Data Integration
4 1 (0.89%) PMI
Operating Systems
1 3 (2.68%) Windows 7
1 3 (2.68%) Windows
2 1 (0.89%) Windows Server 2012
2 1 (0.89%) Apple iOS
2 1 (0.89%) Android
2 1 (0.89%) Windows Server 2008
2 1 (0.89%) Mac OS X
2 1 (0.89%) Linux
Processes & Methodologies
1 13 (11.61%) Agile Software Development
1 13 (11.61%) UML
2 12 (10.71%) Project Management
3 11 (9.82%) Stakeholder Management
4 10 (8.93%) Functional Testing
4 10 (8.93%) Test Automation
5 8 (7.14%) Migration
5 8 (7.14%) ERP
5 8 (7.14%) Content Management
6 6 (5.36%) Change Management
6 6 (5.36%) Business Transformation
7 5 (4.46%) BPMN
7 5 (4.46%) Test Scripting
7 5 (4.46%) Workflow
7 5 (4.46%) SOA
8 4 (3.57%) Data Modelling
8 4 (3.57%) Process Management
8 4 (3.57%) Knowledge Management
8 4 (3.57%) Continuous Improvement
8 4 (3.57%) Business Analysis
Programming Languages
1 28 (25.00%) JavaScript
2 25 (22.32%) C#
3 16 (14.29%) SQL
4 15 (13.39%) VB
5 13 (11.61%) Java
6 4 (3.57%) PHP
6 4 (3.57%) Apex Code
7 2 (1.79%) SOQL
8 1 (0.89%) Ruby
8 1 (0.89%) Bash Shell
8 1 (0.89%) Perl
8 1 (0.89%) VB.NET
8 1 (0.89%) T-SQL
Qualifications
1 14 (12.50%) ISTQB
1 14 (12.50%) Security Cleared
2 13 (11.61%) SC Cleared
2 13 (11.61%) ISTQB Advanced Certification
3 10 (8.93%) DV Cleared
4 4 (3.57%) Degree
5 3 (2.68%) ISTQB Foundation Certification
6 2 (1.79%) ISEB
6 2 (1.79%) Microsoft Certification
7 1 (0.89%) PMI Certification
7 1 (0.89%) Cisco Certification
7 1 (0.89%) CCNA
7 1 (0.89%) HND
Quality Assurance & Compliance
1 6 (5.36%) QA
2 1 (0.89%) SLA
System Software
1 3 (2.68%) Active Directory
2 2 (1.79%) VMware Infrastructure
2 2 (1.79%) vSphere
3 1 (0.89%) Hyper-V
Systems Management
1 6 (5.36%) HP Quality Center
Vendors
1 33 (29.46%) Microsoft
2 19 (16.96%) Genesys
3 16 (14.29%) Oracle
4 13 (11.61%) HP
5 8 (7.14%) Salesforce.com
6 4 (3.57%) IBM
7 3 (2.68%) Chordiant
7 3 (2.68%) SAP
8 2 (1.79%) Business Objects
8 2 (1.79%) Citrix
8 2 (1.79%) VMware
9 1 (0.89%) ClickSoftware Technologies
9 1 (0.89%) Eloqua
9 1 (0.89%) Sitecore
9 1 (0.89%) Informatica
9 1 (0.89%) Sage
9 1 (0.89%) Teradata
9 1 (0.89%) Siebel
9 1 (0.89%) Avaya
9 1 (0.89%) JBoss
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