The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the Glasgow region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 61 66 68
Rank change year-on-year
+5 +2
Contract jobs requiring a Service Desk Analyst 5 2 5
As % of all contract IT jobs located in Glasgow 0.58% 0.27% 0.58%
As % of the Job Titles category 0.62% 0.29% 0.62%
Number of daily rates quoted 1 0 0
Average daily rate
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£175 - -
UK excluding London average daily rate £125 £125 £112
% change year-on-year
- +11.73%
Number of hourly rates quoted 3 1 3
Average hourly rate £16.00 £11.00 £14.00
Average hourly rate % change year-on-year
+45.45% -21.42%
90% offered a hourly rate of more than £12.40 £11.00 £12.00
10% offered a hourly rate of more than £19.20 £11.00 £14.80
UK excluding London average hourly rate £13.00 £14.00 £12.50
% change year-on-year
-7.14% +12.00%
Service Desk Analyst
Scotland

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Glasgow region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Glasgow
Contract IT job ads with a match in the
Job Titles category
812 688 813
As % of all contract IT jobs located in Glasgow 94.53% 93.10% 94.53%
Number of daily rates quoted 411 334 385
Average daily rate £350 £338 £338
Average daily rate % change year-on-year
+3.70% -
90% offered a daily rate of more than £250 £250 £200
10% offered a daily rate of more than £450 £425 £495
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 27 15 18
Average hourly rate £36.00 £16.25 £14.00
Average hourly rate % change year-on-year
+121.53% +16.07%
90% offered a hourly rate of more than £12.18 £11.00 £11.50
10% offered a hourly rate of more than £65.00 £118.30 £18.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

Service Desk Analyst
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Glasgow region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Glasgow

Service Desk Analyst
Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Glasgow region.

Service Desk Analyst Daily Rate Trend in Glasgow

Service Desk Analyst
Hourly Rate Trend in Glasgow

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Glasgow region.

Service Desk Analyst Hourly Rate Trend in Glasgow

Service Desk Analyst
Top 30 Related IT Skills in Glasgow

For the 6 months to 6 July 2015, IT contractor jobs across the Glasgow region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 8 (80.00%) MS Office
2 7 (70.00%) Windows
3 6 (60.00%) Windows XP
3 6 (60.00%) Microsoft
3 6 (60.00%) Active Directory
4 4 (40.00%) ITIL
4 4 (40.00%) Incident Management
4 4 (40.00%) Finance
4 4 (40.00%) Windows 7
5 3 (30.00%) SaaS
5 3 (30.00%) Time Management
5 3 (30.00%) Continuous Improvement
5 3 (30.00%) ServiceNow
5 3 (30.00%) Law
5 3 (30.00%) Legal
5 3 (30.00%) Service Management
5 3 (30.00%) ITSM
5 3 (30.00%) Management Information System
5 3 (30.00%) WorkSite
5 3 (30.00%) Citrix
5 3 (30.00%) SharePoint
5 3 (30.00%) E-Commerce
5 3 (30.00%) SLA
5 3 (30.00%) Blackberry
6 2 (20.00%) MS Excel
6 2 (20.00%) Procure-to-pay
6 2 (20.00%) ITIL V3
7 1 (10.00%) SC Cleared
7 1 (10.00%) Security Cleared
7 1 (10.00%) Windows 8

Service Desk Analyst
Top Related IT Skills in Glasgow by Category

For the 6 months to 6 July 2015, IT contractor jobs across the Glasgow region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (30.00%) SharePoint
1 3 (30.00%) WorkSite
2 1 (10.00%) MS Exchange
Applications
1 8 (80.00%) MS Office
2 2 (20.00%) MS Excel
Cloud Services
1 3 (30.00%) SaaS
Communications & Networking
1 1 (10.00%) LAN
1 1 (10.00%) WAN
General
1 4 (40.00%) Finance
2 3 (30.00%) Law
2 3 (30.00%) Legal
3 1 (10.00%) Manufacturing
Miscellaneous
1 3 (30.00%) Blackberry
1 3 (30.00%) Management Information System
Operating Systems
1 7 (70.00%) Windows
2 6 (60.00%) Windows XP
3 4 (40.00%) Windows 7
4 1 (10.00%) Windows 8
Processes & Methodologies
1 4 (40.00%) ITIL
1 4 (40.00%) Incident Management
2 3 (30.00%) Time Management
2 3 (30.00%) E-Commerce
2 3 (30.00%) Service Management
2 3 (30.00%) ITSM
2 3 (30.00%) Continuous Improvement
3 2 (20.00%) Procure-to-pay
3 2 (20.00%) ITIL V3
4 1 (10.00%) CRM
4 1 (10.00%) E-Procurement
4 1 (10.00%) Stakeholder Management
4 1 (10.00%) Programme Management
Qualifications
1 1 (10.00%) HND
1 1 (10.00%) Microsoft Certification
1 1 (10.00%) Degree
1 1 (10.00%) SC Cleared
1 1 (10.00%) Security Cleared
Quality Assurance & Compliance
1 3 (30.00%) SLA
System Software
1 6 (60.00%) Active Directory
Systems Management
1 1 (10.00%) Systems Management Server (SMS)
1 1 (10.00%) ServiceCenter
Vendors
1 6 (60.00%) Microsoft
2 3 (30.00%) Citrix
2 3 (30.00%) ServiceNow
3 1 (10.00%) Peregrine
3 1 (10.00%) Remedy