The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Glasgow region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 59 - 61
Rank change year-on-year
- 0
Contract jobs citing Customer Engagement 3 0 1
As % of all contract IT jobs located in Glasgow 0.41% - 0.15%
As % of the Processes & Methodologies category 0.52% - 0.21%
Number of daily rates quoted 0 0 0
Average daily rate
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- - -
UK excluding London average daily rate £375 £420 £500
% change year-on-year
-10.71% -16.00%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £21.58 - £16.38
Customer Engagement
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Contract IT job ads with a match in the
Processes & Methodologies category
573 417 477
As % of all contract IT jobs located in Glasgow 79.25% 69.15% 70.04%
Number of daily rates quoted 317 210 266
Average daily rate £350 £357 £325
Average daily rate % change year-on-year
-1.96% +9.84%
90% offered a daily rate of more than £260 £238 £186
10% offered a daily rate of more than £450 £475 £438
UK excluding London average daily rate £388 £363 £365
% change year-on-year
+6.89% -0.68%
Number of hourly rates quoted 6 7 6
Average hourly rate £22.50 £10.93 £16.72
Average hourly rate % change year-on-year
+105.85% -34.62%
90% offered a hourly rate of more than £15.77 £9.25 £9.50
10% offered a hourly rate of more than £35.00 £13.50 £40.00
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Customer Engagement
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Glasgow

Customer Engagement
Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Glasgow region.

Customer Engagement Daily Rate Trend in Glasgow

Customer Engagement
Top 23 Related IT Skills in Glasgow

For the 6 months to 18 December 2014, IT contractor jobs across the Glasgow region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 3 (60.00%) Microsoft
2 2 (40.00%) SQL
2 2 (40.00%) Windows
2 2 (40.00%) Linux
2 2 (40.00%) MS Excel
2 2 (40.00%) Service Delivery
2 2 (40.00%) Windows Server 2008
2 2 (40.00%) Red Hat Enterprise Linux
2 2 (40.00%) Red Hat
2 2 (40.00%) TCP/IP
2 2 (40.00%) Performance Monitoring
3 1 (20.00%) Project Management
3 1 (20.00%) Data Quality
3 1 (20.00%) Master Data Management
3 1 (20.00%) Finance
3 1 (20.00%) Migration
3 1 (20.00%) Programme Management
3 1 (20.00%) Agile Software Development
3 1 (20.00%) Data Management
3 1 (20.00%) CRM
3 1 (20.00%) PRINCE2
3 1 (20.00%) Informatica
3 1 (20.00%) PowerCenter

Customer Engagement
Top Related IT Skills in Glasgow by Category

For the 6 months to 18 December 2014, IT contractor jobs across the Glasgow region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Applications
1 2 (40.00%) MS Excel
Communications & Networking
1 2 (40.00%) TCP/IP
Database & Business Intelligence
1 1 (20.00%) PowerCenter
General
1 1 (20.00%) Finance
Job Titles
1 1 (20.00%) Developer
1 1 (20.00%) Designer
1 1 (20.00%) Technical Specialist
1 1 (20.00%) Informatica Developer
1 1 (20.00%) Business Manager
1 1 (20.00%) Implementation Engineer
Operating Systems
1 2 (40.00%) Windows
1 2 (40.00%) Linux
1 2 (40.00%) Windows Server 2008
1 2 (40.00%) Red Hat Enterprise Linux
Processes & Methodologies
1 2 (40.00%) Service Delivery
1 2 (40.00%) Performance Monitoring
2 1 (20.00%) Project Management
2 1 (20.00%) Master Data Management
2 1 (20.00%) Migration
2 1 (20.00%) Programme Management
2 1 (20.00%) Agile Software Development
2 1 (20.00%) Data Management
2 1 (20.00%) CRM
2 1 (20.00%) PRINCE2
Programming Languages
1 2 (40.00%) SQL
Quality Assurance & Compliance
1 1 (20.00%) Data Quality
Vendors
1 3 (60.00%) Microsoft
2 2 (40.00%) Red Hat
3 1 (20.00%) Informatica